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I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........
you aren't the exception. I too had my phone repaired for free. And as far as im aware, lg has been doing this for the g4 for the past year or so.
both out of warranty.?
raptorddd said:
both out of warranty.?
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I bought mine from ebay in early 2016. It bootlooped in December 2016 and i got it fixed in late january.
jmacguire said:
I purchased an LG G4 H811 on EBAY for $129. The phone had a manufacturing date of 2015 June, I believe.
I received the phone, charged it overnight, and turned it on. The phone went through setup and asked for my GMail and password. After connecting to my wireless router, I allowed the phone to update/install all of my apps.
The phone worked GREAT! Just like my G3 only snappier......About two hours later, I left my home and walked about two miles to a local drugstore. I called a friend to tell him about my phone and how nice it felt and performed. I noticed the phone felt hot, but I was outside at noon so I thought nothing of it. I got home and nothing was responding so I pulled the battery. Upon booting, the phone BOOTLOOPED! Crap........
I pulled the battery again. The phone booted normally this time but ran slowly and locked up again, HOT!. Now the phone would never finish booting. Since I bought the phone from an EBAY member (STORE FRONT), I was certain it was refurbished. I called LG, got an RMA number and sent it in. The company received the phone and later responded that I would have to pay for the repair. The repair would cost $79. I called to pay the money because I thought I wanted the phone working once and for all, BOOTLOOPFREE...
A representative said they had decided to fix the phone free of charge under an extended warranty. WOW!! I never asked for this to be done, but the representative I talked to said it would be no problem but it would take a few days for the repair to be done and that I would receive a tracking number. How cool is this? I did not push, cry, scream or threaten. LG simply volunteered to fix the phone free after initially wanting money to do so. Perhaps some of you will have the same luck with your phones. Mine was clearly out of the one year warranty and I do not know if the phone was refurbished or not. All I know is that LG volunteered to do the repair THIS WEEK (April 27-May4) without any argument or request from me.
Good luck.........
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Was your data preserved after repair? And when you called what information do they ask after you tell them your having trouble with a LG G4 stuck in bootloop?
Did it have the same manufacture date when it was returned? Just wondering if they replaced the entire motherboard or just fixed it.
The one I bought on ebay was a 602 (February 2016) model. Rather than buying from a high-volume clearing house that couldn't be bothered, I bought from a private seller who volunteered the manufacture date. My brother has a 507 model he's still making payments on through T-Mobile. Hopefully LG's warranty extension for this issue will last until the bootloop bites him.
They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.
Ken4G said:
They repaired my wife's phone no questions asked. Didn't even need the proof of purchase. We bought it the month it was released so it was way out of warranty. Free shipping and everything. Took about a week.
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Recently? And all data was saved?
Jaramirez said:
Recently? And all data was saved?
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Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.
Ken4G said:
Yes, about 3 weeks ago they did it. It was totally wiped. I set it up all through LG web chat. All I sent in was the phone with no backing, no SD card no Sim chip. They sent it back with a new board and wiped.
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Same mine is going out today also did everything through chat. I wonder if the new board is revised and won't cause the same issue anymore. Yeah figured they wipe everything because of privacy concerns.
This is the email I got from LG saying that the diagnostic showed that the phone was not charging with the cable... Wth that's not what I sent it in for. Mine was stuck boot looping so now I'm curious to know what you guys got for an email and what the diagnostics showed.
Apparently it's on it's way back to me I just hope that they fixed the boot loop too if not I'm going to be super ticked off!
So it appears as it may just be general terms used on emails but I got final email saying that the board was indeed swapped out as part of the repair so what a relief... Still wonder if the "new" boards are any better than the ones on the phone already. Hmm only time will tell.
My G4 is supposed to be here on Wednesday, in which they also told me they had to swap out the board. Not surprising since it went from bootlooping to not even turning on, which means all my data was lost. Makes me glad that pictures can be saved to SD at least. After trying to get it to boot to make a backup by using the freezer trick, it just decided to give up the ghost.
Props to LG though, since I made an RMA 2 months ago and only recently had the means to send it back. Turnaround time was quick too; I was expecting at least a month. I've been using a ZTE ZMax as a backup and while not awful, I wouldn't mind having my G4 back.
I plan on throttling the CPU this time so it doesn't get too hot, unless someone can tell me they fixed the issue and there's nothing to worry about now.
When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.
br0adband said:
When you folks get your "new" boards back, make sure to run that LG Info app on the Play Market and show a screenshot of the info it provides including the motherboard date - I'm interested to see what that shows and not what might be printed on the actual board aka the silk-screening. I know they can change that info without many hassles with the hardware they have just like they can reprogram an old or new board with the same IMEI anytime they want so, I'm pretty curious to see what these new(er) boards are showing for info/revisions/etc.
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1) LG repaired my H811 in January. It was returned to me with data wiped *and* the IMEI and date of manufacture *did not* change.
2) There has only ever been the one revision 1.0 for the H811.
Some tips: I purchased a "Certified Refurbished" phone off Swappa in February of last year with a 505 serial number. The phone bootlooped in January, within the year of warranty. At least so far as the G4 is concerned LG has been providing warranty service under two circumstances: 1) If the date of the repair request in within 15 months of the serial number date, they are not requiring a receipt and they have fixed phones for free purchased from Swappa and Ebay or 2) if the date of repair is more than 15 months from the serial number date they will request a receipt if you initiate the repair online. If your receipt has any indication that the phone is used or refurbished they will not do the repair for free. In that instance, you should avoid providing a receipt. Many people have had their phones repaired without a receipt but if you are beyond the 15 months I'm not sure how you avoid that. My guess is that if you provide a Paypal receipt from Ebay, they will have no sure way of knowing whether or not the phone was purchased used and they don't ask. If you provide a screen shot of your Swappa sale, it may very well indicate the phone was used and they will charge for the repair.
So far my phone has worked perfectly. I did not mind paying the $79. I bought the phone knowing there was every chance it would bootloop. I like LG products when they work.
PS - About six months after LG repaired the phone they called me to say that it had been a mistake to charge me. They sent me a check for the entire amount. Yay!
I've had four G4 devices bootloop and been repaired without issues, all of them 505 models, all 4 of them within the past 7 months (so they're all outside the 15 month extended period), and not once has the 505 serial number been called into the situation at all - what matters is the date of actual purchase for a warranty claims.
AT&T, Sprint, T-Mobile, and Verizon were still selling the G4 through February of this year (2017) so, all one has to do (with any carrier actually) is tell LG you bought the device in late 2016 and that's that, instant warranty coverage and they won't even hassle you for a receipt - at least they haven't in my experience of having G4's repaired by initiating the RMA using the online chat support.
The G4 is known to be defective, period, and as far as I'm concerned that makes every single one of them ever manufactured to be valid for a warranty claim and I don't give a damn about dates on a calendar or the first three digits of a serial number.
My G4 arrived today, but it's currently at home. I'll edit this post when I bring it with me tomorrow to get set up and rooted and nougated and give you the info you want.
The app and silkscreen match. It says 9/2015 as manufacture date.
Guess LG is scared of the class action lawsuit against then for this problem. So now they warranty anybody I guess. This won't stop the lawsuit though.
Sent from my SM-G955U using Tapatalk
Hello Folks,
I just wanted to add and make an update to this discussion
I got my phone of craiglist brand new back in Oct 2015. I had the issue of running extremely hot but never bootlooped for me until June of 2017, it just went dead and will not restart. Its the t mobile version. I googled to find a fix and read about other user experiences. I called LG and I made up a date of purchase to Oct 2016 and was able to get a rma from lg. I sent it in on June 6th and got it back 10 days later.
They claim in their repair info that they changed the mother board.
Well the phone now had additional issues such as
1) Will turn off and restart 5 times in 6 days
2) Will drop saved bluettooth connection
3) Running google map will cause to run hot
4) Using google map, pandora and bluetooth will cause it to restart and run hot
So in my opinion changing mother board does not fix the issue and with the replacement, what they are doing it is forcing the phone to restart when it gets hot based on my experience.
I sent the phone back and listed the various issues after experience 8 days of frustration since repair. Its been with them now for past 3 days and still under diagnostic and I am waiting to get it back.....
Based on what I read on this thread, wondering if anyone has a link to class action lawsuit that we can join? and for those who had their phone fixed/repaired...how is it running since and what carrier you are on?
Thanks
Update - I called LG after they received the phone last wednesday and it was sitting under diagnostic status. I asked the CS Rep when I will expect to get back. He looked up the same information that I saw on the website line to RMA. He then I guess sent a request for information and hour later I get a call from LG asking me what issues I am having as they did not find anything wrong with GPS, Bluetooth , I reminded them of my list and asked them to run bluetooth, gps and pandora at the same time and watch the phone heat up and shut down....he then thanked me and checked the status this afternoon and it moved a notch to in repair.......
Saga continues
Hello
From day one my note 8 had this half circle of black at the top right, the black area fits perfect under the front facing camera so I thought it was supposed to be like that.
Now my friend also got a brand new note 8 and his does't have this black area.
...so I have to send mine in to the service center and I will be really pissed if they dont give me a brand new one fast.
Anyone else in this forum that has had the same kind of display problem ?
if yours is over 30 days old, dont count on getting a "new" replacement..you should have reported that as soon as you noticed it
I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.
I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app
black96ss said:
I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.
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Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk
Limeybastard said:
Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk
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I have read this as well and actually asked Samsung tech support about the multiple pixels having to be defective and they told me that its covered under warranty. but that's like asking a wall from my past experiences with Samsung. Its right around the 30 days of owning the device and after paying almost a $1000 for it, that's pretty crappy business. if I owned the device for almost a year and this issue happened, then I wouldn't quite care as much about it. especially when I have purchased Samsung devices in the past at half the cost and never had any pixel issues present.
jadaress1 said:
I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app
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I fought with them about sending a new replacement but they wouldn't. It will probably get a replacement display I'm guessing. if they tell me I have to pay a deductible then I'm going to be more aggressive with this.
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
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You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.
greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
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Click to collapse
in this case Samsung will be issuing the refurbished/repaired device so it will be tested and certified through Samsung. same process as their new devices. a local repair shop will usually not have it ip68 certified anymore.
Gizmoe said:
You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.
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Click to collapse
this guy is correct^
I also just heard back from Samsung today. They are replacing the display under warranty(1 pixel was stuck). says it will be shipped back within 5 business days
I decided to open my heart regarding the way i was treated by huawei warranty services and the phone that i own.
1 year ago i bought this Huawei p9 lite . Since it was very cheap, i thought to give it a try.
In the first year, the phone ran extemely smooth. Battery was great! Same goes for the software.
Then in the second year, the issues started to happen. Remember when Apple throttled their old devices? Well here is the same thing, but different. I got this nougat update and i ran into 3 issues:
First : Phone booted, apps removed (files, notes and such. I still could make calls and use the gapps.) I thought it got an error during the update and i sent it to the warranty. Everything went well. The motherboard was changed and i was left with the software it had : MM 6.0
Second : The phone updated itself. Same issue as above. Let it overnight to charge and next morning the phone was updated to nougat. I haven't set it to update or anything. So i sent it back to the warranty.
Last : this was the worst. I saw in the updater app that there was a new update (B382). I said : Maybe the issues were fixed.
So i updated it. Phone boots, on screen appears some letters in red that said : Your device cannot be trusted (in red). I freaked out. Then the phone boots into the software, this time with the same issues above, but the build number shown : Test Keys.
I sent it to the warranty and they cancelled both my repairs and my warranty, reason that i unlocked the bootloader. It was false, since i never got the key for the bootloader unlock procedure.
Now i am stuck with this phone. The battery drains and the software became laggy.
I managed to repair it using FF. Now i am in the nougat version, which is terrible. I wonder if the people who repaired my device DID something to the phone's motherboard/battery.
Last device i am going to buy. I plan to sell it and get a google pixel xl or a Oneplus 5T.
Update :
Looks like Huawei is really eating up my nerves. 2 days ago the phone's lcd went completely off. I could feel the phone booting and vibrating, also recognizing my fingerprint and touch. I went to their service to change the lcd. Idc if i had to pay for a new lcd, since i wanted a working phone until i will buy a new phone. Next day and they told me that they had to replace both lcd and motherboard. Money sucking vampires.
I went to other services (3rd party) and each one of them told me that the lcd was broken.
What the hell huawei?
Forgotten to add : In the last attempt, they offered me to upgrade to Huawei p10, which gave me the impression that they did it on purpose.
I second you on this, **** Huawei, I'm personally going back to Samsung when I have the money, a company that I can rely on
I hate huawei not only for their actions towards my issues that they done, but the misleading ads and crap business practises. #NotMyHuawei.
Do you live in the EU? If you do, or in america, then they can't void your warranty unless they PROVE it was your fault
davidhozic said:
Do you live in the EU? If you do, or in america, then they can't void your warranty unless they PROVE it was your fault
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I live overseas, but that is not the issue. I discussed with a guy on Hicare and told me that it was my fault unlocking the bootloader. Don't worry, the issue was solved as i will buy a new phone next year and this Hawai phone will be sold.
Looks like Huawei is really eating up my nerves. 2 days ago the phone's lcd went completely off. I could feel the phone booting and vibrating, also recognizing my fingerprint and touch. I went to their service to change the lcd. Idc if i had to pay for a new lcd, since i wanted a working phone until i will buy a new phone. Next day and they told me that they had to replace both lcd and motherboard. Money sucking vampires.
I went to other services (3rd party) and each one of them told me that the lcd was broken.
What the hell huawei?
Updated the post with this additional info. Huawei is becoming the new apple.
i have a international dual sim model (n960f/ds) and i cracked the dang screen last night. apparently its not a simple replacement. breaking the screen means replacing the digitizer as well, local places dont carry my international screens and have told me the U.S version wont work with my phone.
is this true?
im not skilled or steady enough to replace it myself. i have found some places that would do it provided that i have the part.
ive been searching for a couple hours now and only found ebay listings for the replacement screen but it would take a least a month before the screen even gets here. (china origin)
*edit* after being on the phone for hours. i finally got connected to someone that gave me an a real answer. Ubreakitifix is partnered with samsung which is the place i went to and they denied me because of policy issues rather than parts compatibility. Samsung representative assured me the US screens will function normally with other models as long as its the same phone type.
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
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Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.
A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
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Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.
*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
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@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.
oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
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See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
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Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+
jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
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Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
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The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
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Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
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No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
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Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
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I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
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They should allow it! And Good Luck!
I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187