Hey Guys i need help. I've been using my s6 since last 6 months no problems occurred since yesterday after using my phone i simply locked it and put it in my pocket but after some time when i tried to unlock my phone using finger print the phone started to show an error that finger print is not responding try again later. i opened the settings to access finger print from there nothing happened then i use *#0*# to open the phone test setting and test it sensor where it showed failed to initialize senor. I cleared the data as well and cache of finger print the same error occurred i even factory reset the phone still same error. please help me anyone. I love this phone. my phone Information:
SAMSUNG Galaxy S6
Model No. SMG920A
Android : 7.0 Nougat
Security Patch Level: April 1, 2017
Baseband Version G920AUCU6EQCF
faizramzan said:
Hey Guys i need help. I've been using my s6 since last 6 months no problems occurred since yesterday after using my phone i simply locked it and put it in my pocket but after some time when i tried to unlock my phone using finger print the phone started to show an error that finger print is not responding try again later. i opened the settings to access finger print from there nothing happened then i use *#0*# to open the phone test setting and test it sensor where it showed failed to initialize senor. I cleared the data as well and cache of finger print the same error occurred i even factory reset the phone still same error. please help me anyone. I love this phone. my phone Information:
SAMSUNG Galaxy S6
Model No. SMG920A
Android : 7.0 Nougat
Security Patch Level: April 1, 2017
Baseband Version G920AUCU6EQCF
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With no software changes, and a factory reset, sounds like hardware failure to me.
Related
Hello,
I recently purchased a Note 8 (N950F/DS) off eBay, and after testing some basic things (screen, gyro, camera, ...) I downloaded the latest sammobile ROM (PDA N950FXXU5CRHA and CSC N950FOXM5CRHA) for my country (Spain, PHE version) and flashed (AP, BL, CP, CSC) it through Odin (3.13.1). To be honest, I may have flashed HOME_CSC in the USERDATA button from Odin following a friend's instructions, though I didn't see any effect from it, and I reflashed correctly later.
After boot, everything is working fine (Samsung Health, Samsung Pay, Knox is OK, Iris scanner, ....) except for fingerprint sensor. Every time I try to add a fingerprint, the phone does nothing. It simply asks me to put my finger, but never detects it. There are no errors or anything.
In the sensor test menu (*#0*#) fingerprint sensor passes all tests (when the finger is off). When the finger is on 1 or 3 tests fail, but they also fail on my S8 which is working.
So, apparently, my Note 8 does detect the fingerprint sensor, is capable of distinguishing whether the finger is on or off it according to tests, but does absolutely nothing when trying to add a fingerprint through the settings menu.
After searching for the last day, I'm absolutely out of ideas. I have tried deleting cache from recovery menu, and factory reset from both the recovery menu and the settings menu. Everything works always but for the fingerprint sensor.
Any suggestions on what to do to get it back to work?
Did it work before you flashed the new firmware from Sammobile?
I had a problem a few weeks ago where I got the error message saying something went wrong with my sensor I need to reboot the phone, which never seemed to help.
After searching around, I eventually got a couple of posts and videos saying to clear the data from the apps menu for "fingerprint" or something like that, and then reboot again. That did the trick for me and I haven't had an issue again yet.
Though, your issue sounds different than that, so I'm not sure if that will help, seeing as even factory resetting does nothing.
Sorry I didn't help much, but wanted to add my experience, anyway.
Max_Terrible said:
Did it work before you flashed the new firmware from Sammobile?
I had a problem a few weeks ago where I got the error message saying something went wrong with my sensor I need to reboot the phone, which never seemed to help.
After searching around, I eventually got a couple of posts and videos saying to clear the data from the apps menu for "fingerprint" or something like that, and then reboot again. That did the trick for me and I haven't had an issue again yet.
Though, your issue sounds different than that, so I'm not sure if that will help, seeing as even factory resetting does nothing.
Sorry I didn't help much, but wanted to add my experience, anyway.
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Thanks for your suggestions. I unfortunately did not test the fingerprint sensor before installing the Spanish ROM. I tested many other things like camera, flash, screen, gyroscope, ... but fingerprint was one of the few I did not test.
I tried deleting the data from the fingerprint app and rebooting, but I got more of the same: nothing, not even an error.
I'm trying to find out what the original ROM was to reflash it and see if it comes back to live. I downloaded an app called "phone info", and I'm trying to see if I can find the country of origin through product code, model number, ...
So my phone's fingerprint sensor just suddenly died on me Sunday night. Now I can only use face/iris scan so basically my note 9 just becomes an iPhone.
There's a message on the lock screen that says "Fingerprint Sensor is not responding. Please try again later". In the settings where you add or remove fingerprints there's a pop up saying an error has occurred. The swipe to drop notification function is also not working.
Note that this one day after I got the pie update in Malaysia. I don't know if that has anything to do with it. So far I tried booting into safe mode, wiping cache partition and factory reset, none of those fixed the problem. The *#0*# diagnostic result is not really helpful.
If anyone has ways to fix it so I don't have to go to service center cuz I don't have any other spare phone's to use.
Images
Lock screen - imgur.com/gallery/BEa4uih
*#0*#. - imgur.com/gallery/m7xrvFh
Error - imgur.com/a/CeFDQB7
I think you tried everything that can be done so you might need to let service centre look at it. Sounds like a hardware issue.
edit: added link
https://forum.xda-developers.com/galaxy-note-9/help/reboots-shutdowns-fingerprint-scanner-t3856346
Note 9SM-N960u
Hardware Reve 1.1
Buld : PPR1 180610.011.n960usqs1csf1
Android security patch june 1, 2019
Ok, so phone auto updated about a week ago, and then 2 days or so ago phone kept randomly restarting on its own, did a little research & found that a faulty fingerprint scanner could be to blame, so I shut it off & indeed it worked fine. However, then couldnt get into some of my apps (bank, etc). So did Cache clear, Soft reset -Still same problem. Went last night & backed up & did a Factory reset. Fingerprint unlock & scanner worked until the software was all back "up to date" Again now it wont work. I spoke with samsung & they recommended taking it to their store or ubreakifix for a replacement finger print scanner. Only issue with this is it's got to be a software problem, due to the fact it worked & then it didnt w/no changes other than update level.
Any help would be great, if you need more info please let me know.
I dont think its any of the apps, I forgot to mention I tried the reset w/out the restore & it still did it after it had updated the os completely
flastae24 said:
I dont think its any of the apps, I forgot to mention I tried the reset w/out the restore & it still did it after it had updated the os completely
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*But it will work until the patch's are all done*
Have you tried taking your device to a Service Center and letting them take a look at it?
Has anyone here experienced samsung galaxy note 8 screen gets this greening/yellowish discoloration whenever phone heats up after the latest software update?? Also the battery drains too fast unlike before.
Got the same issue!
I just got the exact same issue.
I was just watching youtube video then open an app then suddenly my screen turn yellowish and black turned faded. Also got horizontal lines if brightness is set to around 20%-70%. This happens right from boot up of the phone where Samsung logo appears.
Also I noticed that my phone gets warmer.
Mine still not back to normal.
I have read that this also happened to Note9 users.
Any update for a possible solution?
Thank you
I didn't find any solution yet but go join our telegram named "samsung display problems" there's a lot of memebers there and every one experience this issue so they made a group, pls email me at [email protected]
Domdominic said:
Has anyone here experienced samsung galaxy note 8 screen gets this greening/yellowish discoloration whenever phone heats up after the latest software update?? Also the battery drains too fast unlike before.
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It cames after an update?
Did you try Factory reset?
Yes i already did,
I have never noticed that and I have all the latest updates installed on my N950N. Have you tried wiping the Cache Partition?
Hi.
I have a Samsung Note 8 with a case like @Domdominic in the previous update, after updating the new version on April 12 with CSC DTC3, the screen error is gone but my fingerprints did not work after updating. I don't know if this is a computer error or a software issue and I still don't know how to fix it.
Nolove2404 said:
Hi.
I have a Samsung Note 8 with a case like @Domdominic in the previous update, after updating the new version on April 12 with CSC DTC3, the screen error is gone but my fingerprints did not work after updating. I don't know if this is a computer error or a software issue and I still don't know how to fix it.
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Have you tried manually reinstalling the OS back onto your device using a computer and Odin? That is always the last resort if your device is not functioning properly. The worst case scenario is that your device is experiencing a component failure and it needs to be replaced.
iceepyon said:
Have you tried manually reinstalling the OS back onto your device using a computer and Odin? That is always the last resort if your device is not functioning properly. The worst case scenario is that your device is experiencing a component failure and it needs to be replaced.
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Thank you, maybe I will try to use Odin back to the older OS or wait for a new patch from samsung. :crying::crying: or buy a new phone
Nolove2404 said:
Thank you, maybe I will try to use Odin back to the older OS or wait for a new patch from samsung. :crying::crying: or buy a new phone
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You could always delete all your fingerprints and reset them. Could be that your old fingerprint settings got corrupted. As I said before reinstalling the OS is a last resort.
Kept finding my phone require the "password required after reset" - this happened like 20-30 times yesterday (and yet I was busy and could never "catch" it happening, most I'd notice is seeing the Samsung logo on the screen.
1 . I 've not installed any 3rd party app recently
2. This still happens in safe mode, so I think it is not being caused by an app at all
3. This happened after I install the most recent updates
Anyone know anything that can help? I haven't find any news on the update causing problems and I really hope I won't have to factory reset.
Edit - UPDATE - After unsuccessfully trying to find any solution I may have found one issue in my googling that could be the culprit - I disabled fingerprinting in my biometrics and for the last hour or two it is not restarted I'll keep watching and report back if it causes it but I found a single post somewhere in my googling that mentioned the security update causing the restarting to happen when he had fingerprinting enabled. It sucks because I use that frequently but I guess I'll just have to wait - what I don't understand is why I can't find any information about this being a problem reported by other users currently - I'm googling and filtering my results for the last day and the last week and not finding anything related to this security update patch
EDIT - 3 PM - (basically 8 hours) - no restart at all since turning off Finger Print (and restarting device once to make sure it was a clean reboot) - So yeah, the June 25th android security on my Samsung note 9 made a bug where if you have finger printing enabled, it will force your phone to restart. (I think the reason is the phone requires a password once you reboot, so it's a protection thing I guess).
The phone will never allow you to use a fingerprint for access after a restart or reboot. Non-biometric sign-in only.
aZooZa said:
The phone will never allow you to use a fingerprint for access after a restart or reboot. Non-biometric sign-in only.
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I am aware of that.
So tell me why it continually reboots then? I've signed in with my password everytime.
Blakestr said:
I am aware of that.
So tell me why it continually reboots then? I've signed in with my password everytime.
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I'm sorry I can't help you any further. You seem like an intelligent and eloquent person, but I might suggest to you that a 'please' and 'thanks' go a long way...