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Samsung service center is the worst

I originally had to repair my screen called Samsung was quoted $199 and I also mentioned to the rep the erratic battery. Rep specifically told me that it would be covered and the tablet would be warrantied afterwards. I get the tablet back I see sot was 15 minutes and the battery was at 74% as soon as I saw that I knew it was still screwed. The battery seemed to work better but when it gets less than 50% it will jump several bars at a time and lose life within seconds. I call to tell them the rep says they don't cover the $199 only covered the screen. I said if that's the case why did they change the data cable she says they were probably just being nice throwing me a freebie at that point I just hung up the phone. Now I have a tab S I've put a total of $569 that only gets 3-4 sot.
Moto X 2014

I had ordered a battery before hand so I just changed it out. We'll see how that goes
Moto X 2014

sent mine in for screen repair, it came back damaged, the tech damaged the bezel while removing the old screen, and the original problem has come back. Now they say they are going to replace the glass,screen,frame and the mother board, but refused to send me a new tablet! what a joke. I love my sammy products but absolutely hate their service center!

Charger replacement

Today my G3's charger broke, where I can get a original replacement in India? or any other suitable charger, please guide me about the current part of the charger if no original replacement is available.

Mi charger is also a good replacement for Moto g3 charger. I m using it from last two months and it works quite well. :good:

shubh01608 said:
Mi charger is also a good replacement for Moto g3 charger. I m using it from last two months and it works quite well. :good:
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I am using Asus charger with similar rating as moto g3 charger but I have noticed that the battery backup is reduced to a great extent, battery drains at 1%/minute approx if screen is on. I am getting only 2 hours and sometimes half an hour extra.

Once your battery has reached 100% the rate of discharge has nothing to do with the particular charger used.
---------- Post added at 05:15 PM ---------- Previous post was at 05:10 PM ----------
@arun356y
Almost any charger will suffice, but try to get a known brand with output of around 1500mA (1.5A), it will lessen the charge time.

thanks everyone got replacement from service center, actually I was worried because I have rooted my device but the guys there didn't checked for root and filed for replacement straightaway

I use ONLY a Moto OEM charger, easily available on fleabay.

Service
arun356y said:
thanks everyone got replacement from service center, actually I was worried because I have rooted my device but the guys there didn't checked for root and filed for replacement straightaway
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Most (I said most,not all) of the guys who work at OEM service centers don't even know what bootloader and rooting are. Their work is just to check if there is any hardware or software problem, & if it's on the software side they just flash the stock rom, that's all they can do. One of my friend owned an Xperia, I unlocked his bootloader and rooted the device, sometime later he got into some hardware problem, the guys at service center didn't check if it was unlocked or rooted they just saw the warranty paper and repaired the device. The same happened with my friend's Galaxy.

rizwan.mahai said:
Most (I said most,not all) of the guys who work at OEM service centers don't even know what bootloader and rooting are. There work is just to check if there is any hardware or software problem, & if it's on the software side they just flash the stock rom, that's all they can do. One of my friend owned an Xperia, I unlocked his bootloader and rooted the device, sometime later he got into some hardware problem, the guys at service center didn't check if it was unlocked or rooted they just saw the warranty paper and repaired the device. The same happened with my friend's Galaxy.
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Exactly...

See if your charger has broke you call or go service center see what they can do . Dont use the moto g4 or g5 turbocharger. Or you can buy flipkart smartbuy charger on flipkart.

Broken display on my Note 8 ?

Hello
From day one my note 8 had this half circle of black at the top right, the black area fits perfect under the front facing camera so I thought it was supposed to be like that.
Now my friend also got a brand new note 8 and his does't have this black area.
...so I have to send mine in to the service center and I will be really pissed if they dont give me a brand new one fast.
Anyone else in this forum that has had the same kind of display problem ?

if yours is over 30 days old, dont count on getting a "new" replacement..you should have reported that as soon as you noticed it

I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.

I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app

black96ss said:
I just purchased a deep sea blue back in NOV and received it on NOV 27th. I noticed on Christmas that I had a stuck pixel(stays on red). I put a claim in on the 26th the month and I have to send it for warranty. Samsung says its a 7 to 10 day turn around plus 2 to 3 business days for shipping. so plan on not having a phone for 10 to 15 days if you don't have a back up device. I just hope they even cover my device, its in pristine condition and should not have any issues this quick. I also have another note 8 that I will be sending back to Samsung as well that has dead/stuck pixels as well that I purchased back in late AUG for pre order. i'll send that one in after I get back my blue note 8. I'm not sure why all these people are having pixels issues. I have owned samsungs for years now and never had one with a pixel issue.
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Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk

Limeybastard said:
Hopefully they fix it for you, I read somewhere on here that Samsung only replaces screens with 3 or more dead stuck pixels.
Sent from my SM-N950U using Tapatalk
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I have read this as well and actually asked Samsung tech support about the multiple pixels having to be defective and they told me that its covered under warranty. but that's like asking a wall from my past experiences with Samsung. Its right around the 30 days of owning the device and after paying almost a $1000 for it, that's pretty crappy business. if I owned the device for almost a year and this issue happened, then I wouldn't quite care as much about it. especially when I have purchased Samsung devices in the past at half the cost and never had any pixel issues present.

jadaress1 said:
I hope you've not realised it wasn't normal too late, so yeh if it's over 30days they'll most likely fix it or you'll get a refurbished one unfortunately. Wishing you luck.
Sent from my SM-N950F using XDA-Developers Legacy app
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I fought with them about sending a new replacement but they wouldn't. It will probably get a replacement display I'm guessing. if they tell me I have to pay a deductible then I'm going to be more aggressive with this.

But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.

greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
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You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.

greffel said:
But they must fix it since its under warranty, the question is .....will I get a brand new one or a replacement.
I do not have any good experience with repaired phones that should be water IP68 certified.
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in this case Samsung will be issuing the refurbished/repaired device so it will be tested and certified through Samsung. same process as their new devices. a local repair shop will usually not have it ip68 certified anymore.
Gizmoe said:
You will most likely get a refurb. But a refurbished device is fixed, tested and recertified. It will still be IP68 water resistant. Its basically as good as condition your current device could be in, minus the defect.
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this guy is correct^

I also just heard back from Samsung today. They are replacing the display under warranty(1 pixel was stuck). says it will be shipped back within 5 business days

Note 8 Known Battery Issues: Battery dies after dropping to 0%

Hey guys, so I bought a used Note 8. The battery has drained down to 0% in the past and this wasn't an issue until a month and half after I bought it. I was watching a youtube video then fell asleep. Wake up and try to charge my phone and it won't charge. I try some tricks I find online and none works. So i go to a phone store and get the battery replaced. That was two weeks ago.
Fast forward to last night and the same thing happens and my phone won't charge. I've seen two different threads about this on the Samsung forums website. I was wondering anyone else here has had this problem and how they fixed it.
It will appear that my phone's circuit is faulty and I'd need to sell mine and buy a new one, hopefully free of these issues. Have any of you experienced this?

Exynos or Snapdragon?

akslow said:
Exynos or Snapdragon?
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Not sure.... My phone is the U.S. T-Mobile Variant

edo101 said:
Not sure.... My phone is the U.S. T-Mobile Variant
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On snapdragon it is known issue:
https://www.xda-developers.com/samsung-galaxy-note-8-deep-discharge-protection/

akslow said:
On snapdragon it is known issue:
https://www.xda-developers.com/samsung-galaxy-note-8-deep-discharge-protection/
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Thanks I'll look into it. So buying a new T Mobile NOte 8 wouldn't be worth the risk cause the issue might show up again?
I'm gonna go after that tool but now I wonder if this issue would happen again if my battrey deplets over time even if my phone is off

It's NOT a Note 2!, It's a Note 8. It still has warranty. Same thing happened to mine, 0% and would not come back on nor charge. The service center changed the charge port and battery and still no charging. Then they changed the mainboard and now it works fine. WARRANTY

There was a guy on here who managed to fix it without changing hardware.
Sent from my SM-N950U using Tapatalk

One fix for 0% battery is to plug-unplug charger for 30 minutes or so until it gets enough power to turn on(didnt work for me). Another fix I read about was to open phone and "shock" battery back to life. I like my solution....WARRANTY. If the phone is dead, and there is no physical damage and no water damage when they open it, then they WILL fix it.

Does this occur with the Exynos variants?

TRoN_1 said:
One fix for 0% battery is to plug-unplug charger for 30 minutes or so until it gets enough power to turn on(didnt work for me). Another fix I read about was to open phone and "shock" battery back to life. I like my solution....WARRANTY. If the phone is dead, and there is no physical damage and no water damage when they open it, then they WILL fix it.
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TRoN_1 said:
It's NOT a Note 2!, It's a Note 8. It still has warranty. Same thing happened to mine, 0% and would not come back on nor charge. The service center changed the charge port and battery and still no charging. Then they changed the mainboard and now it works fine. WARRANTY
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I bought it pre owned from swappa but what I did do was slap a Warranty Life wrranty on it. Its $50 deducatable. I used it to get it open and replaced the battery last time. And it was quick and painless except for the 50 bucks from the local repair store that supported Warranty Life. Are you saying Samuing itself would take the phone? Even if I bought it second hand? I thought you'd need to pay for their premium care thing

edo101 said:
I bought it pre owned from swappa but what I did do was slap a Warranty Life wrranty on it. Its $50 deducatable. I used it to get it open and replaced the battery last time. And it was quick and painless except for the 50 bucks from the local repair store that supported Warranty Life. Are you saying Samuing itself would take the phone? Even if I bought it second hand? I thought you'd need to pay for their premium care thing
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Yes Samsung would take it in for repair. I did not provide an invoice when I brought to repair center(UbreakiFix). They know its under warranty because the phone is under 1 year old.

TRoN_1 said:
Yes Samsung would take it in for repair. I did not provide an invoice when I brought to repair center(UbreakiFix). They know its under warranty because the phone is under 1 year old.
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Free of charge?! YOu just took it in and they did it free of charge?

iceepyon said:
Does this occur with the Exynos variants?
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I don't know, but I drained mine to zero once by accident, so I plugged it in for a bit and it booted up fine.

edo101 said:
Free of charge?! YOu just took it in and they did it free of charge?
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Step 1: Called Samsung and told them phone is dead. They asked for my name and phone number(just for the call not for warranty purpose), and asked for IMEI
Step 2: Gave them my Postal Code(Canada) and they found an authorized service center near me(in this case it was a UbreakiFix. They are now Samsung authorized and everywhere).
Step 3: Brought it to UbreakiFix and they did not ask for anything but my name and phone number, to call me when it was ready.
Step 4: Picked it up a week later(because they had to order a new mainboard). If it was just a battery or usb charge port, probably would have been a day or two.
Step 5: Walked out of the service center having not paid one cent for the repair (usb charge port, battery and mainboard all changed, something like $700 repair cost)...because it is under WARRANTY. The phone is less than one year old(released in September 2017 here in Canada) and it comes with a standard one year warranty.
The repair center looks for physical damage and water damage(once it's opened). If they don't find damaged caused by the user, they fix it. The only problem I had with Samsung was with an S7 a few years back. The screen started to flash(blink) and they refused to fix it. No physical damage at all but it was rooted. They said too bad we won't fix(even though root did NOT cause this problem). The screen was defective and phone was a few months old. What I should have done was fried the f*ckin mainboard (can't see if rooted) and they would have fixed it. Live and learn....
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sefrcoko said:
I don't know, but I drained mine to zero once by accident, so I plugged it in for a bit and it booted up fine.
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Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.

TRoN_1 said:
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
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I know, I was just replying to the guy who asked if it specifically affected Exynos. You're right though, it seems to be a problem with some units but not all devices.

TRoN_1 said:
Step 1: Called Samsung and told them phone is dead. They asked for my name and phone number(just for the call not for warranty purpose), and asked for IMEI
Step 2: Gave them my Postal Code(Canada) and they found an authorized service center near me(in this case it was a UbreakiFix. They are now Samsung authorized and everywhere).
Step 3: Brought it to UbreakiFix and they did not ask for anything but my name and phone number, to call me when it was ready.
Step 4: Picked it up a week later(because they had to order a new mainboard). If it was just a battery or usb charge port, probably would have been a day or two.
Step 5: Walked out of the service center having not paid one cent for the repair (usb charge port, battery and mainboard all changed, something like $700 repair cost)...because it is under WARRANTY. The phone is less than one year old(released in September 2017 here in Canada) and it comes with a standard one year warranty.
The repair center looks for physical damage and water damage(once it's opened). If they don't find damaged caused by the user, they fix it. The only problem I had with Samsung was with an S7 a few years back. The screen started to flash(blink) and they refused to fix it. No physical damage at all but it was rooted. They said too bad we won't fix(even though root did NOT cause this problem). The screen was defective and phone was a few months old. What I should have done was fried the f*ckin mainboard (can't see if rooted) and they would have fixed it. Live and learn....
---------- Post added at 01:16 PM ---------- Previous post was at 01:14 PM ----------
Not all Note 8s have this problem. Definitely some out there do and Samsung has acknowledged this.
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Hmm so you think replacing my mainboard would stop this from happeneing again? Replacing the battery the first time this happened fixed the issue? When yours was fixed, did it do it again? or was it the mainboard was fried?

edo101 said:
Hmm so you think replacing my mainboard would stop this from happeneing again? Replacing the battery the first time this happened fixed the issue? When yours was fixed, did it do it again? or was it the mainboard was fried?
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The mainboard was not fried. When they changed the damaged usb charge port(and the battery as per Samsung policy), it powered up, but would still not charge. So the next step was a new mainboard. From my understanding, and what the tech guy told me, these authorized Samsung service centers follow Samsung's procedure when warranty repairing a device.
It's been more than a month and no problems so far. It's like I got a new phone

TRoN_1 said:
The mainboard was not fried. When they changed the damaged usb charge port(and the battery as per Samsung policy), it powered up, but would still not charge. So the next step was a new mainboard. From my understanding, and what the tech guy told me, these authorized Samsung service centers follow Samsung's procedure when warranty repairing a device.
It's been more than a month and no problems so far. It's like I got a new phone
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Yeah they do. I'm sure I'm gonna have the same issue again. If I purposefully let the battery drain to 0, i'm sure this stuff will happen again. I don't want to be caught with my pants on the ground. I'm thinking, get the mainboard/pone replaced will stop me from ever having to fret again.
Have you ever tried letting the battery go to 0% with your new phone?

It's very rare my phone goes to 0%. I always charge at night because I want a fully charged phone in the morning. I don't want to experiment or test this new repair by killing the battery on purpose. From what I have been reading(and I read a lot when this happened to mine), it not a good idea to completely discharge lithium batteries. That doesn't mean if you do, the battery should fail, it's just better for the life of the battery.

TRoN_1 said:
It's very rare my phone goes to 0%. I always charge at night because I want a fully charged phone in the morning. I don't want to experiment or test this new repair by killing the battery on purpose. From what I have been reading(and I read a lot when this happened to mine), it not a good idea to completely discharge lithium batteries. That doesn't mean if you do, the battery should fail, it's just better for the life of the battery.
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So you haven't tested to see if it'd happen again? I've heard this is an issue with like 25% of them. I had drained my battery to 0 like once or twice before this happened. I don't want this to happen anymore and I am sure if I were to sell this to somoen else, they'd have gotten to a point where the drained to 0%. Most avg user don't know this and I dont' want a phone that can run into a danger of doing it

High temprature shutdown solved from service center?

Did anyone of you go to a service center for those high temprature automatic shutdown problems!? What was the response? Was the device fixed? What was the problem?

My phone went for a warranty and repair service for about 16 days and my motherboard was replaced. I got it today.I am currently not facing the problem of high temperatures , shut down while charging and gaming but will let you know as I've got my phone today. Also I ran geekbench to make my phone heat while charging but it didn't shut down let's see l ll post more after two to three days of usage.

Niks6164 said:
My phone went for a warranty and repair service for about 16 days and my motherboard was replaced. I got it today.I am currently not facing the problem of high temperatures , shut down while charging and gaming but will let you know as I've got my phone today. Also I ran geekbench to make my phone heat while charging but it didn't shut down let's see l ll post more after two to three days of usage.
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So did they replace it for free or charged something!? Because mine was rooted they are asking for 5k which I think is pretty generous considering the motherboard's real cost is 26k or something! I am just asking was your phone in warranty or not and how much they charged you!?

BlasterBro said:
So did they replace it for free or charged something!? Because mine was rooted they are asking for 5k which I think is pretty generous considering the motherboard's real cost is 26k or something! I am just asking was your phone in warranty or not and how much they charged you!?
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My phone is in warranty n was non rooted. the problem is gone as of now I think. The phone is not shutting off while charging or playing games and also phone is going above 40 degrees to 43 degrees while playing it's not shutting down like before .Its solved in my opinion .replacing the motherboard will solve the problem.

Niks6164 said:
My phone is in warranty n was non rooted. the problem is gone as of now I think. The phone is not shutting off while charging or playing games and also phone is going above 40 degrees to 43 degrees while playing it's not shutting down like before .Its solved in my opinion .replacing the motherboard will solve the problem.
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Okay! Thanks for the info! I will get my motherboard replaced then!

BlasterBro said:
So did they replace it for free or charged something!? Because mine was rooted they are asking for 5k which I think is pretty generous considering the motherboard's real cost is 26k or something! I am just asking was your phone in warranty or not and how much they charged you!?
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Are you from the Philippines bro? That is cheap already.. what is the location of that service center?

oberio28 said:
Are you from the Philippines bro? That is cheap already.. what is the location of that service center?
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No I am from India, you can convert it in your currency. 5k rupees.