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T-Mobile Mango Visual Voicemail Not working?

Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.

just waite till your next billing cycle?
Ylinen said:
Have an HD7 and now upgraded to mango. Trying to get the Visual Voicemail to work.
Have called T-mobile and they have enabled the feature. I got the text message that a change to my account has been made.
When I turn on Visual Voicemail in PHONE SETTING; I get the following error: OOPS!, Something happened and we couldn't set up your visual voicemail.
I have tried turning off wifi.
So; have anyone found a fit to this. Seems like many are not getting it to work and some are.
I am on the family plan with data/text/voice
Wish that Microsoft and T-Mobile had done a better job of testing in beta.
Any help/ideas would be appreciated.
Click to expand...
Click to collapse
Chances are that there is no problem and that the changes made to your t-mobile account have not taken effect yet. A month ago I had the same issue. So I went to t-mobile.com and change my services to enable visual voice mail. After making the change it said that the new features would be enabled the next billing cycle. I then received an email stating that I or somebody authorized had made changes to my t-mobile account. When the new billing cycle kicked in, I received another message stating that the changes that I made were going into effect. (more or less) I was then able to use visual voicemail.

same here on a 32gb HD7 with a even more plus plan.

This is an issue for me as well. It was working on the beta but stopped when I added voice to text. I cancelled that feature in hopes that vvm would start working again but no luck. I was told to wait two hours a month ago! I just spent 45 minutes on the phone with T-MO and they told me to wait another couple hours. If that does not work than they will open a support ticket. Whatever that means. I will report back. Oh, and were not alone. http://support.t-mobile.com/message/37538

I just got a support ticket opened. well see what happens.

Here is my visual voice mail Story
So my story on visual voice mail goes like this: I was running mango beta and I had visual voice mail working just fine. I was on a old unlimited plan. I changed plans to the new 2 line unlimited plan and my visual voice mail quite working. I have spoke with the tech support line over 5 times. I have had my voice mail box removed and replaced at least five times. Still to no avail. My visual voice mail no longer works. Tech support tells me its on their end. There is no reason why it did work on beta and doesn't work on full release. In fact I had one rep pawn me off to Microsoft before the full release because she said the beta version wasn't supported by Tmobile. I have two full blown tickets in with engineering now and will post if I get anything resolved. The best people I have found so far work out of the New Mexico facility. I should have more answers by Friday.

Is your 3G data on?
Currently I'm using my T-Mobile HD7 without data.
Visual voicemail is no go.
But when I turn on 3G it works fine. (I enable Visual Voicemail as a service myself on the site.)
I haven't been charged for data yet, but I rarely use it.

Yep. 3G data with full bars of service.

Got off the phone with T-Mobile about an hour ago. Now have an open ticket over at engineering. Like you guys I'll be waiting to see what happens.

Opened my ticket as well... Fingers crossed for a quick resolution

I have the same issue.
I had Beta 2 of Mango from when it leaked until about a month after the leak, at which point I rolled back to NoDo. At that time, VVM worked perfectly. I never disabled VVM on my T-Mobile account.
Now I can't get it to work at all. I've called T-Mobile support countless times, and all they ever seem to be able to do is reset the VVM on my account.
If you guys figure out what's up, it will hopefully benefit me.

Update
Well, Spent another hour on the phone today with them and now they say there is a problem with mango. (I don't really understand how that could be because it worked fine on mango beta and wasn't until I changed my plan that I had a problem. But whatever!) I would recommend to anyone that is getting an error when trying to set up visual voicemail that you call tmobile, get to tech support and file a ticket with engineering. The more they hear it the more likely it will get to the top of the pile to be fixed. At this point I am waiting to hear back from them. My ticket started on Sep 16th.

T-Mobile is aware of the problem. I just called and they mentioned that there was a service ticket out on it.

I had activated Visual Voicemail when I had the leaked RTM. It's still working, but watch when you guys actually get it to work. The audio actually comes out of the loud speaker on the back no matter what you do..... Fun stuff.

A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)

Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
Click to expand...
Click to collapse
Also saw this on the T-Mobile support site and it does indeed work. Question though. I'm now getting a flashing green indicator light when i have a missed call and/or voicemail. Was that always there?

Ylinen said:
A person provided this solution to my question on T-Mobile support. It worked for me.
try texting "Activate:dt=6" to 122 without the quotes. should say you have a voice mail and should work (make sure you have the VM soc added to you plan first)
Click to expand...
Click to collapse
This did work! Nice Find!

I agree that the "Activate:dt=6" trick does enable Visual Voicemail in the Phone Tile. However, with 2 bars of 2G it tells me "Can't connect to visual voicemail" [server]. Can anyone confirm they actually get visual voicemail to download with the trick?
EDIT: After leaving myself a voicemail I finally got it to download. Now I'm experiencing the same problem others have with the audio ONLY playing through the loud speaker. Does anyone have a fix for this yet?

working fine for me, but I took some extra steps since the VVM was turned on on the handset without the service being provisioned via the "my account" page. It appears that Mango enables VVM on the handset by default.
(fyi, I was in a solid 3g service area when I did this, your results may vary).
1. Disable VVM in phone settings on the handset, restart phone.
2. Enable VVM on your account page
(waited about an hour)
3. Enable VVM in phone settings on the handset, restart phone.
(waited about 15 minutes)
4. Called and left myself a VM and it showed up delivered via VVM

[Q] Verizon bought N6 and voicemail

Good afternoon,
I thought I'd bounce this one off the community before calling VZ (as we all know what that is like).
My N6 was purchased from Verizon, and it was an upgrade to my line (that had my trusty GNex).
If I don't take a call and they leave a voicemail, the notification appears as follows:
"Voicemails received (below in smaller text) click here to setup visual voice mail"
Ok, I have checked my account online for my line and my wife's, and visual VM is not enabled for either. Nor do I want it at this time.
How might I go about getting a normal VM notification? Am i going to have to have them reset something on the account?
Activation was fine, but just noticed this behaviour.
Thanks ahead of time.

RW-1 said:
How might I go about getting a normal VM notification? Am i going to have to have them reset something on the account?
Activation was fine, but just noticed this behavior.
Thanks ahead of time.
Click to expand...
Click to collapse
Well, here's my SWAG: I would start by renaming the VVM apk (.bak). Then, maybe the "standard" Google voice mail app will work? NOTE: this is nothing but an untested hypothesis.

VVM isn't installed on the phone ...

Nexus 6 Voicemail Problem

The voicemail on my nexus 6 (cw, 32gb, 6.0.1 with Feb patch, completely stock) doesn't appear to be working. I hold down the 1 key in the phone to access the voicemail, and it says to dial a number to leave a message, or to access a voicemail on the device by pressing star. I press star, and enter my my ten-digit number like it asks, but it says it is invalid. So I go to my voicemail setting and hit set-up. There's an unfamiliar number, and so I assume that is the number it wants. I enter that as well, but it says this one is invalid as well. I called my carrier (consumer cellular) to reset my voicemail, and they did so. This did not solve my problem. To be clear, I've had this problem since the day I got the phone. My other nexus 6, moto g 3rd gen, and moto g 1st gen all set up voicemail smoothly without any this, and I was hoping someone could help me out with this.

which carrier do you use? i ask this because the n6 does visual voicemail, but it doesnt work on all carriers. oh, and since you are running , your voicemail options probably changed as well. yes, cm does this sort of thing very often.
btw, by visual voicemail i mean that it doesnt have to call out to get your voicemails, they automatically appear in your phone(to listen to).

simms22 said:
which carrier do you use? i ask this because the n6 does visual voicemail, but it doesnt work on all carriers. oh, and since you are running , your voicemail options probably changed as well. yes, cm does this sort of thing very often.
btw, by visual voicemail i mean that it doesnt have to call out to get your voicemails, they automatically appear in your phone(to listen to).
Click to expand...
Click to collapse
My carrier is Consumer Cellular, and I switched on Visual Voicemail in the settings, but nothing changed. And my nexus is running pure stock. It's not rooted or modded in any way.

I currently have Verizon and they charge extra for visual voicemail, so I am of no help there, but I usually just dial my own phone number and it takes me to the voicemail service.

not getting any voicemail notifications on my OnePlus 3T

I'm not getting notifications when I receive a voicemail. Everything seems to be set up properly, and I'm able to see and play my voicemail in visual voicemail, but no notification comes through on receiving a voicemail. If I reboot my phone when a voicemail is waiting for me, I do get a voicemail notification when the phone boots back up, but I don't get notifications for any subsequent voicemails (unless I reboot again).
Are others seeing this behavior? And does anyone have any clues what might be causing it?

Hmmm. I also have the same problem, i won't see the voicemail unless i reboot.

Hmm this happened to me once, thought it was a quirk. Not good...
T-Mobile if that matters. First slow LTE, now this. Ugh.

I'm on T-Mobile too. Stinger051, are you also? Maybe this is a T-Mobile specific issue? OnePlus didn't seem to have any clue about it.

carrot34 said:
I'm on T-Mobile too. Stinger051, are you also? Maybe this is a T-Mobile specific issue? OnePlus didn't seem to have any clue about it.
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Click to collapse
There's a similar thread on the OP forums, but I can't recall if it was T-Mobile specific or if it was all kinds of carriers around the planet. If I find it again, I'll post a link. I'm on ATT and as far as I know (it's really tough to know things you don't know ), I'm not having the problem. In fact, I get double-notifications, one is the regular symbol (is it an infinity symbol?) for a message on my VM, and the other is the ATT VVM app symbol.
Now and then I don't get a "so&so called" notification along with it, but I always "seem" to get the VM / VVM symbols. When I listen to VM using the 1 on the keypad (now and then), I never find something I hadn't gotten a notification about so it "might" be carrier specific.

Sure enough, just found another voicemail I had no idea about.
I submitted a bug about this:
https://forums.oneplus.net/threads/not-getting-voicemail-notifications.478018/

Is anyone else noticing this problem? If so, please add to the bug thread on the OnePlus forum.

How to get voicemail notification
Hi everybody. I figured out a fix. Even though I have spent a lot of time on OnePlus Chat, was told to wipe the phone, and spent a remote session with One Plus they could not figure out the issue. Simply turning off "Visual Voicemail" in the phone app completely fixed the problem (even though the OnePlus people told me to make sure it was on!). In the phone app, go to Settings, then Call settings, then select your SIM card (1 or 2), then Voicemail, then switch Visual Voicemail to off. You will get voicemail alerts normally, but now you will not have visual voicemail. There is a T-mobile Visual Voicemail app that you could try to use instead, though. Hope this helps

Problems setting up Google Voice

This is the first time I am having an issue setting up Google Voice as my default voicemail. The last few phones I've used, an unlocked S8+ and most recently an AT&T locked Note 8 I have been offered the option to use GV as my voicemail when launching the GV app the first time, during the initial set-up I get a prompt. Now I have an unlocked Note 8 (US version purchased from Samsung) and I did not get the prompt. So I went to the GV setting on my pc and tried "activating" the voicemail by running the code for AT&T which is **004*1215839XXXX#, when I hit send I get the following error code (see attached). GV was deactivated on my previous Note 8, there is no additional setting under VOICEMAIL/SERVICE PROVIDER and I cannot change the call forwarding information, I get a error message "Failed to read data, unexpected response from network." I CAN change the actual number under VOICEMAIL SETTINGS but that doesn't seem to change anything. The number that was in there was the same as the Call Forward/Busy and unreachable which again I cannot change.
Any insight would be great, I did speak at length with AT&T which was fruitless, I would prefer not to punish myself with a call to Samsung.
Thanks in advance,

Quick update- I spoke with Samsung tech support and they had me try some of the same procedures I had already tried, rebooting phone, adding a comma or plus sign at the end of the string, etc. I also tried an alternative visual voicemail, You Mail and this also failed to run the MMI code. Samsung gave me a case number and want me to take the phone to a Best Buy to speak with one of their Samsung Experts, possibly for an exchange?? Maybe there is a hardware issue with the phone, seems unlikely but since no one else here seems to be having a problem it doesn't appear to be software.

I have the same issue. Please advise if you are able to resolve it.

I have Google Voice working on my Note 8 on T-Mobile, including all the conditional forwarding. BUT I had it all setup before I swapped the SIM card from my OnePlus 5 to the Note 8.
Maybe you could try to setup the conditional forwarding by putting the SIM card in another device?

hassan.masood said:
I have the same issue. Please advise if you are able to resolve it.
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Click to collapse
I had another long conversation with Samsung support and I'll use support loosely, the nearest Best Buy with a Samsung expert was 2 hours away, and the woman was surprised when I laughed. While I've only had the phone for a week or so they will not exchange it but I can buy a new one and then send back mine or I can send in for repair...what a f'ing joke! I am curious if ANYONE with an unlocked US version can set up GV as the voicemail or an alternative like You mail. I can set up the AT&T visual voicemail and that's it. I'm beginning to think it's in the software of the US unlocked version.

timeToy said:
I have Google Voice working on my Note 8 on T-Mobile, including all the conditional forwarding. BUT I had it all setup before I swapped the SIM card from my OnePlus 5 to the Note 8.
Maybe you could try to setup the conditional forwarding by putting the SIM card in another device?
Click to expand...
Click to collapse
I did have it set up before I swapped the SIM card but thanks for the advice.

Birdsfan said:
I did have it set up before I swapped the SIM card but thanks for the advice.
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Click to collapse
Hi. I just switched to at&t. Despite the offer of GV to operate on my Note 8, it has never functioned. I've tried everything. I've used GV since it was first offered, and if I'd known the combo was a dud, I'd have kept t-mobile.
If you've figured it out, let me know. Doesn't seem to be a locked/unlocked issue as you thought.
Sent from my SM-N950U using Tapatalk

I just bought a Note 8 on Monday, my google voice mail worked for 1 day I have messages in my google voice one day after I turned it on. Now it isn't working and I can't get it to. How can that be?

I have used GV for my VM since it came out as well.
The Note8 is the first phone I have had to configure manually for some reason. I have the Exynos from the UK and using on AT&T in the US.
Below are the steps I took and everything is working as expected. I only use the VM part of GV as I do not have a need to dial via GV so I do not know how to fix that part if it is not working on your phone.
1. Go to phone app and select 3 dots in top right.
2. Select settings.
3. Select More Settings.
4. Select Call forwarding.
5. Select Voice call.
6. Populate your GV number in place of the carrier's number or whatever number is there in the 3 fields. Should be in format like +15631234321. Might be good idea to note what number is there in case you have to go back.
Always forward should be turned off.
7. Go back to settings again and select Voicemail settings.
8. Populate your GV number in the Voicemail number field. Should be in format like 5631234321. This is probably not needed unless you dial your own VM to get messages, I think.

jpasint said:
I have used GV for my VM since it came out as well.
The Note8 is the first phone I have had to configure manually for some reason. I have the Exynos from the UK and using on AT&T in the US.
Below are the steps I took and everything is working as expected. I only use the VM part of GV as I do not have a need to dial via GV so I do not know how to fix that part if it is not working on your phone.
1. Go to phone app and select 3 dots in top right.
2. Select settings.
3. Select More Settings.
4. Select Call forwarding.
5. Select Voice call.
6. Populate your GV number in place of the carrier's number or whatever number is there in the 3 fields. Should be in format like +15631234321. Might be good idea to note what number is there in case you have to go back.
Always forward should be turned off.
7. Go back to settings again and select Voicemail settings.
8. Populate your GV number in the Voicemail number field. Should be in format like 5631234321. This is probably not needed unless you dial your own VM to get messages, I think.
Click to expand...
Click to collapse
Sprint settings don't have that...I think ours mess up when we do a profile update...and we have to dial our forwarding setup again...ie.,*73googlevoicenumber or carrier version anyway...tedious yes...but only takes a second to do...I put in a bug request as welll...you all should do the same...take note of how often it happens and what triggers...like the profile update as I could be mistaken...wish we had a fix like above...

BlueFox721 said:
Sprint settings don't have that...I think ours mess up when we do a profile update...and we have to dial our forwarding setup again...ie.,*73googlevoicenumber or carrier version anyway...tedious yes...but only takes a second to do...I put in a bug request as welll...you all should do the same...take note of how often it happens and what triggers...like the profile update as I could be mistaken...wish we had a fix like above...
Click to expand...
Click to collapse
So your VM is going to your Sprint VM instead of to GV?

jpasint said:
So your VM is going to your Sprint VM instead of to GV?
Click to expand...
Click to collapse
No...GVM...I just had to redo my *73googlevoicenumber after profile update

Hoping this helps... I realized the Google Voice voicemail functionality stopped working on my unlocked Pixel (on AT&T) a few months ago. After reinstalling the Voice app, I also no longer saw the option to use its voicemail as default. I also received errors when dialing the "activate" codes mentioned on the GV site.
I hopped on a chat with AT&T and said there seemed to be a known issue with GV vm no longer working with AT&T. We went through the following:
- verified correct IMEI on account (I switch phones often so the IMEI did need to be updated)
- restarted phone
- again tried the "activate" codes and voila--success
I made a test call and GV voicemail picked up instead of the carrier, I got a vm notification, and could see the vm in the GV app. When I asked the agent what they did, they said they enabled voicemail (I wonder if they meant call forwarding?) and that was all. I went into the phone app, and yes, under call forwarding, my GV # was now listed. :good:

I was able to fix a similar issue on my newly-activated Samsung Galaxy A51 on Verizon. Nothing seemed to be getting the google vm to work.
I found another thread that suggested going into Google Voicemail (Legacy Google Voicemail). That section provided a tab that was PHONES. On that screen was a google vm number and my cell phone number. I had to press the ACTIVATE voicemail button next to my cell phone number. That provided a unique code to type into the phone (*71 plus 10-digit number, which interestingly was NOT the google vm number listed above).
I thought the code may be wrong because it was not the number assigned to me, so I edited the code to by google vm number. Didn't work. Entered code again with 10-digit number as initially provided.
Next I went into Verizon's details for my phone and then into a CALL FORWARDING section. There was an option to forward ALL CALLS or BUSY and UNANSWERED. I selected the latter and put in the 10-digit phone number (again, not the number that was showing as my vm number, but the one generated in the activation) in the *code mentioned above.
All back to working order!