S-pen issues - Samsung Galaxy Note 8 Questions and Answers

Hello,
I have been noticing that my s-pen sticks/freezes sometimes. Hard to explain, but im going to try. Lets say I am swiping to type a message, once i take the s-pen off the screen, it continues to swipe the keyboard unless i move it even further from the phone. Same happens when i browse the web, sometimes the spen keeps scrolling the webpage even if i am not touching the screen but. I have air view option turned off.
has anyone experienced anything similar?
Thanks

Anyone?

I had the issue. I'm in the process of receiving a replacement from Samsung
Sent from my SM-N950U using Tapatalk

ramz1286 said:
I had the issue. I'm in the process of receiving a replacement from Samsung
Sent from my SM-N950U using Tapatalk
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I hope I don't have get a replacement

stas333 said:
I hope I don't have get a replacement
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How long have you had the phone before the issue appeared?

SiNJiN76 said:
How long have you had the phone before the issue appeared?
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Click to collapse
A few weeks. It doesn't always happen, maybe once or twice a week

So i got a new s-pen and the issue is still there. Called samsung and they expect me to mail my phone to them for repairs, which will take 2 weeks. Then the representative just hangs up. what a bull

Here is a video of the issue
https://youtu.be/HLsaj5bHIzs

I had a simmilar issue with my note 7, the s pen was the culprit, bought another and problem solved, if you got another s pen and the problem is still there, then warranty claim is a must

Ya, I'll be sending it for repair to Samsung

Saafir said:
curious.. do you have a magnetic case or car mount on it?
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Click to collapse
Nope, neither

Update, I sent the of time for you repairs to a Samsung facility in Texas. They did a good job not damaging the phone. So far everything works great, but I had the phone for less than 24hrs. I'll update the thread in a few days

Any update? I also sent my phone in for repair of a similar issue and when I got it back, it seems like nothing was fixed. Samsung wrote that they "replaced cosmetic" whatever that means?

So far my phone seems to be working just fine. Samsung replaced the screen and the s pen. I also wrote a note with a link to a video of the issue when I sent in the phone

started doing the same thing a few months ago. Initially if happened every few weeks but became more common as time passed. Finally sent the phone to Samsung again. Received an email from them today with findings.
Problem found:
AUTO REBOOT ON POWER OFF
Solution:
REPLACED PBA
So looks like they replaced the motherboard or components of it.

Related

Very BAD screen issues

So for some reason, my screen keeps recognizing clicks that i don't do. In another way, it clicks on itself. I can leave it on the table with the screen on and by itself, it will make a phone call, or open an app or something. It only clicks on stuff that are in the bottom 1/5th of the screen. Its on every rom, not just the midnote 2.0 that i am using.
Anyone have a solution?
Sounds like a display issue. have u recently sat on it or maybe applying pressure to that part of the screen? or it may be cause by magnets on cases etc....not really sure if it can be fixed unless u replace the whole screen entirely...
Same screen issue!
My Galaxy Note just started doing this as well. Mine is on a stock rom, and I've tried a factory reset and it hasn't helped. I'm wondering if there's some sort of screen diagnostics out there that can help identify the issue. The problem is intermittent, but sometimes when it gets going its just click after click after click on the same spot...
Nope I haven't sat on it. Do you think Samsung would fix it under the two year warranty?
Sent from my GT-N7000 using Tapatalk
kkg720 said:
Nope I haven't sat on it. Do you think Samsung would fix it under the two year warranty?
Sent from my GT-N7000 using Tapatalk
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After the factory wipe and reset do you check to see what applications are running? Do you have absolutely no other apps that have been installed?
There have been some early warnings of virus being written for android so I have used an antivirus program for last eight weeks and never had a problem - perhaps you have an unwelcome visitor?
Otherwise definitely go for a replacement, especially if the phone is only a few weeks old.
I use an antivirus app that I downloaded from the market a little while ago. I ran a scan with it and there is nothing wrong so I guess that my best bet would be to get a replacement. Will Samsung replace it even though I am in the us?
Sent from my GT-N7000 using Tapatalk

Half of screen not working

I've had a strange bug since I got the phone that I'm wondering if anyone else has seen (don't think it is hardware).
I can reproduce it every morning after I wake up. Conditions are as follows:
Phone is on the clock daydream while charging. I use Sleep As Android as my alarm. Every morning when my alarm is going off and I reach for my phone half of the screen is not working and or black.
I just had a recurrence of this in the xda app after I lost wifi connection and was exciting a thread (pressing the back button) during the handoff to LTE. Easy fix is to just hit the power button to turn the screen off then turn it back on. Works right away.
Anyone seen or read about anything similar?
Thanks!
I made a post earlier about screen touch issues and this is one of mine as well. I can't reproduce it like you can but the right half of the screen just drops off to touch.
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
EmperorX said:
Have you seen the half (or third) of the screen go completely black? Seriously Wtf. I've only had it happen probably 4 times.... Comes back on immediately and worms as expected if I press the power button twice.
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Click to collapse
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
hsj1906 said:
Sounds like you have the ATT model which was recalled for that very reason.
http://www.droid-life.com/2014/11/2...p-nexus-6-inventory-back-due-to-software-bug/
Click to expand...
Click to collapse
Picked it up from tmobile on Wed morning.
Also, those issues seem different from what I read.. Screen is *completely* black and they get stuck. Mine works fine 100% except when I wake up with the prior conditions (over night, phone is on clock daydream, dimmed and I am woke up with Sleep As Android alarm). It has only happened once in any other circumstance. Also, my phone updated to LRX21O upon first boot.
At this point I can't tell if it is software or hardware... Not sure how tmobile handles this as I bought directly from them (no insurance as of yet) or if I go straight to Motorola?
I just wish I could conclusively rule out a hardware issue.
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
trustinhate said:
I'm having a similar issue. It seems to definitely be intermittent though. Also, I've only experienced it when my phone is in landscape mode. It goes back to normal when I flip it to portrait mode.
Did you ever find anything else out about the issue OP?
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Click to collapse
Nothing other than what is in here. Still happens to me, though much less frequently. Hoping the 5.1 update rumored for Feb solves some of the quirks.
I honestly think this is a hardware issue of some sort. I had my original Nexus 6 for weeks and throughout heavy usage, I never had any issues. The first day I received a replacement device from Google, half of my screen would freeze/go black when in landscape watching videos, playing games, and sometimes even browsing the web. This was with 100% stock ROM and kernel without root (which rules out that being an issue). I tried reflashing the stock image and the issue still persists.
I contacted the GPS customer service last night and ordered another replacement device. This is issue is certainly specific to this phone, my first device was used heavily and this never happened even once.
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
lianw said:
I am convinced it is hardware as well.
I am experiencing the same issue with my phone and opened a ticket with Google yesterday and I want mine replaced. It's not just the Nexus 6 that's suffering from this as some Droid Turbo users are experiencing it as well.
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Click to collapse
Same thing here. Tmobile 64 GB nexus 6. Bought mine from T Mobile, but they don't have a replacement to send me, so I contacted Motorola, and they sent me a new one that arrives tomorrow. I hope the same thing doesn't happen with this one.
Sent from my Nexus 6 using XDA Free mobile app
Look on the positive side of things, 50% less battery drain due to screen usage...
I still think this is, in my case, specifically software. Other people have reported different issues that are most likely hardware, don't think mine is. Also it has only happened two or three times in the past month, seems to with screen on and rotation occurring at the same time, though I can't confirm or repro reliably.
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
I am not sure if this is somehow related-but my first Nexus 6 I got from t-mobile was working fine and on the second day of owning it the touch screen stopped working! I mean it won't register any touch whatsoever! The phone was just charging and I just used it like 30min ago....tried rebooting, resetting-nothing helped-went to a t-mobile store and replaced with a new one. The second one works...for now. The strange part is that they were no issues-it worked flawlessly and all of a sudden just stopped responding to touch.
I have never experienced issues like this with any smartphone in my life-I have owned android smartphones ever since the G1 was released...
Sleeepy2 said:
Well, just had my replacement processed over the phone. Only potential issue is that they said it may be a refurbished device. Anyone know how/if there is a way to tell??
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T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
T mobile didn't have any available devices to send me, so I contacted Moto. Moto sent me a brand new phone.Build date is December 16th. So far no problems, but I just got it today. I'll report back if anything goes wrong.
Sent from my Nexus 6 using XDA Free mobile app
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Where do you see the Build date?
Sleeepy2 said:
Where do you see the Build date?
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On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Thanx :good:
NastyNeil said:
On the box. Under the barcodes.
Sent from my Nexus 6 using XDA Free mobile app
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Can you post a picture of where? I don't see any dates listed on the box.
On the bottom right just before SeQ#
But a better way to check is to boot into the bootloader/fastboot hit valume down until you see barcode then push power.
For me the date it shows is 1 day before the date on the box. The box says 2014-11-16 bootloader says 2014-11-15.

Delay in opening Air Command menu

Hi All,
So I got my Note 5 a couple of days everything works fine except for the annoying delay in opening of Air command menu once the Spen is pulled out.
The issue doesn't always happen and I noticed that its slow to open up only when the device has been on sleep mode for a while.There is no perceptible delay when I have been using the device and take out the Spen.
Was wondering if that's how it is or is there something up with my device.
Any pointers would be of great help.
Thanks.
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
gso78 said:
I just got my note 5 and I have the same exact issue. There is a long delay after I pull the pen out and then once it finally comes on, the delay is gone. But when the pen is not used for a while and I try to use it again the delay is back.
Click to expand...
Click to collapse
Thanks Gso78 for the confirmation.
Mine is an Indian version N920G ,Since the issue is not widespread wondering if it has got to do with the variant.
Did you find any solution to it.Anybody else facing the same issue?
Regards.
I have the same issue since the time I bought it.
I also experience this. I don't use the pen much, but find it interesting that, like the OP, the issue happens only after the pen is left in for an amount of time. Then subsequent times in near time to the first, there is no/little delay. Suggests it's a software issue and in that case I'd expect most folks to experience this, barring some hardware revision or variances by carrier version.
Mine is a Verizon U.S. model for the record.
Curious if anyone has found the source of this issue, or how wide spread it is (seems not very wide spread considering how few people responded to this thread).
Just wanted to add my name to this list, I have the Indian N920G running Dr.Ketan ROM L8
Yes. I too have same problem. Indian version
Anyone got this resolved? I'm facing the same issue too.
dedee89 said:
Yes. I too have same problem. Indian version
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Click to collapse
Factory reset didn't solve the issue!
gaugan said:
Factory reset didn't solve the issue!
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Click to collapse
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
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Ohhh.... I'm planning to visit the service station tomorrow! I hope its not a painful experience.
dedee89 said:
No. I tried many times even after getting two updates. I have given to service center and calling them daily two times. One week over. They admit that the manufacturer didnt install a part. I think they called it "black tape" if i heard it correctly. MADE IN INDIA.
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Click to collapse
Motherboard fault they said. Replaced my piece with a Brand New One!
I have no delay, it comes up right when the pen is completely out of the phone. N920P here
They Repaired my phone (not replaced) but they broke back cover. So another 3 days of delay and frustration. And finally got my phone back working fine. Hope not to go service center anytime in future and i to switch to apple.

Software or Battery??

Hey Guys,
I really need your help on this. Last week my G4 out of no where just shuts off and never came back on. I tried removing and putting it back but it just vibrates for about 20-30 secs and stops. I called T-Mobile and they sent me a replacement. The replacement keeps rebooting randomly and the screen flickers. I called T-Mobile and they said it could be the battery, so they're going to send me a new one. So do you guys think it's the phone or the battery? I'm thinking I should pay $140 to jump. What do you guys think?
Seems like people are having trouble with certain G4 suddenly died... something about a faulty motherboard
Sent from my LG-H811 using Tapatalk
Mine phone did something similar and they had to replace the phone. A week or so ago it just shut off when I was using it, wouldn't come back on. After pulling the battery I could get it power on but it would shut off shortly after. It finally stopped coming on altogether. I called T-Mobile and they sent out a replacement.
Yesterday my phone reboot randomly a couple of times then the last time it did not come back. It would not power on at all. I tried the button combo to get it into download mode and nothing. I did notice that it would appear as a USB TTY device when connected to my computer. I tried using picocom to troubleshoot it but all it kept doing was spitting back junk. I took it to a T-Mobile store and they confirmed that it was dead. T-Mobile is sending me a replacement. I have no idea what caused it.
The manufacture date was June 2015. Maybe it would be helpful if we tracked that as these phones experience these sort of issues?
I received my new battery and the problem still exist. They're sending me another replacement phone. Is there a lemon law? This is just ridiculous...
Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.
GripR said:
Just got my 2nd replacement. Same ****ty problem. Just got off the phone with T-Mobile and they're going to be upgrading me to an S6. Good luck to everyone else that has this problem.
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A replacement with the same issue out the box? That's weird
Sent from my LG-H811 using Tapatalk
shook187 said:
A replacement with the same issue about the box? That's weird
Sent from my LG-H811 using Tapatalk
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I'm assuming you're saying "out the box"
Yes.
I also told the rep that I didn't feel comfortable going through the holidays with an unreliable phone and they helped me by waiving my required jump balance and allowed me to JUMP. I decided to go with the S6 since there aren't any other worthy Android phones on T-Mobiles line up. I mean the Note is just too big and the edge is too much.
Samething happened to me last week.

Note 9 Green Polka Dot "Burn in?"

My phone is less that 3 months old. I take care of it religiously. My display turns off after 30 sec, and I dont use auto brightness. It's never at max and I don't leave my screen still for extended periods of time.
Noticed this green discoloration on my screen a few days ago. Now it's all I see. Gives white pages a greenish tint and can be seen better on certain colors.
Very annoying to have on a $1000 brand new device.
Has anyone else noticed this on their devices?? Never had this happen on any of my previous 4 Samsung phones.
Edit - Found out it's called a "screen uniformity" problem.
http://imgur.com/gallery/2vYEsr8
Mattyg17 said:
My phone is less that 3 months old. I take care of it religiously. My display turns off after 30 sec, and I dont use auto brightness. It's never at max and I don't leave my screen still for extended periods of time.
Noticed this green discoloration on my screen a few days ago. Now it's all I see. Gives white pages a greenish tint and can be seen better on certain colors.
Very annoying to have on a $1000 brand new device.
Has anyone else noticed this on their devices?? Never had this happen on any of my previous 4 Samsung phones.
P.s sorry I couldn't post the real url link. Newbie here.
imgur.com/gallery/2vYEsr8
Click to expand...
Click to collapse
That is odd. Have you tried a factory reset to see if that helps at all? Does seem like a burn in issue. If all else fails you have a 1 year warranty to get you a replacement.
I have tried a factory reset. Did a little bit of research and found it it's a "screen uniformity" problem.
Seen a few threads of people seeing this under uv light and it is the glue that holds the glass on.
I'm thinking the glue didnt properly cure on my device and is now showing through. I'm sending my device in to get repaired. I hope it gets fixed the first time. Seen people say it came back again and again.
Try using this app from the Play Store https://play.google.com/store/apps/details?id=com.oledtools
See this thread: https://forum.xda-developers.com/galaxy-note-9/how-to/screen-burn-check-thread-t3851263/
Unfortunately it sounds like you'll need to get it repaired
In the market for a Note 9, but seeing these reports popping up makes me wonder if I should wait for the 10.
This screen is defective and for a replacement.
Gently apply some heat with a hairdryer while pressing down with a credit card wrapped in a soft cloth.
Sent from my SM-N960U1 using Tapatalk
Microwave it! 2 seconds on hi... You don't want a repaired phone!
Photo's[emoji2398] by Sully using SM-N960U or SM-870A
sullytrny said:
Microwave it! 2 seconds on hi... You don't want a repaired phone!
Photo's[emoji2398] by Sully using SM-N960U or SM-870A
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Click to collapse
Lol I'm not going to microwave my $1000 device that is under warranty.
Also if I am not satisfied with the repair then I will send it back. If that keeps happening i will demand a new phone or a refund.
Either way I'm getting it fixed right lol
sullytrny said:
Microwave it! 2 seconds on hi... You don't want a repaired phone!
Photo's[emoji2398] by Sully using SM-N960U or SM-870A
Click to expand...
Click to collapse
silkwood shower.
Mattyg17 said:
Lol I'm not going to microwave my $1000 device that is under warranty.
Also if I am not satisfied with the repair then I will send it back. If that keeps happening i will demand a new phone or a refund.
Either way I'm getting it fixed right lol
Click to expand...
Click to collapse
So if you know what to do, why ask?
Sent from my SM-N960U1 using Tapatalk
sullytrny said:
Microwave it! 2 seconds on hi... You don't want a repaired phone!
Photo's[emoji2398] by Sully using SM-N960U or SM-870A
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Click to collapse
Limeybastard said:
So if you know what to do, why ask?
Sent from my SM-N960U1 using Tapatalk
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Trying to see if anyone else has had this issue or have delt with this. Why troll?
Mattyg17 said:
Trying to see if anyone else has had this issue or have delt with this. Why troll?
Click to expand...
Click to collapse
this issue has been reported.
its the Cheeeze gratorrr
ask @oneandroidnut
I had the same issue on mine. Did a chat with Samsung, they gave me a case number and told me to contact a repair center. I went to Best Buy, they ordered a screen and had it repaired today. Definitely much better. Hopefully it stays that way.
tourbound129 said:
I had the same issue on mine. Did a chat with Samsung, they gave me a case number and told me to contact a repair center. I went to Best Buy, they ordered a screen and had it repaired today. Definitely much better. Hopefully it stays that way.
Click to expand...
Click to collapse
Mine only took 2 and a half months. Hopefully they have better quality screens now. I hope it doesnt start happening again 3 months down the road
Mattyg17 said:
Mine only took 2 and a half months. Hopefully they have better quality screens now. I hope it doesnt start happening again 3 months down the road
Click to expand...
Click to collapse
Agreed because next time I'll have to send it off most likely. Best buy told me if the issue happened again I'd probably have to get Samsung to do the repair.
bober10113 said:
this issue has been reported.
its the Cheeeze gratorrr
ask @oneandroidnut
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Click to collapse
yeah common issue with these junk notes

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