Database Develop

Handtec warranty on Galaxy Note for US buyers?

I'm very close to pulling the trigger on a Note from Handtec, but was wondering if anyone knew how warranty service is handled for foreign buyers? I'm in the US and would hate to have to send my phone in and wait for weeks if I were to need warranty service, but I'd hate it much more if I had no warranty at all. Anyone know?

Insure your phone through a 3rd party mobile insurance provider or your homeowners insurance.

Do you have any recommendations for third party warranty or insurance for these types of phones?

I hear a lot of good things about SquareTrade.

Does anyone have info on warranties? What's Samsung's position on a manufacturer's warranty? I appreciate the 3rd party insurer suggestion, but it seems like a warranty would be best for issues such as manufacturing defects. Does Squaretrade or renter's insurance even cover such phone issues? I thought they were only for loss or accident.

I was looking into 3rd Party Insurers and found one (www.toughcell.com) that covers both theft/loss and device defects but the actual site and relatively low pricing made it seem somewhat questionable so I don't know if I should give it a try...

ATT support only in the states?

I put it on my American Express. If anything goes wrong, they'll cover me.

I would've figured credit card protection would only work so long, like 30 days or something. What if the display goes out 6 months down the line? I'm surprised nobody's been able to say what Samsung's warranty policy is on this for foreign countries.

Why do you need 3rd party insurance? The phone comes with 2 years manufacturer warranty.
Sent from my HP Touchpad using Tapatalk

mxmarcus said:
Why do you need 3rd party insurance? The phone comes with 2 years manufacturer warranty.
Sent from my HP Touchpad using Tapatalk
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Manufacturer Warranty isn't valid on Import Phone's [Like the EU/UK Note] in the USA.

cant you just then ship it back? I have family in poland so i can just ship it to them and have them send it in for warranty if that ever proves to be the case

I have had square trade warranty in the past and they are awesome.
However no luck for us now for items purchased outside USA
Here is the mail that I got from them
Thank you for contacting SquareTrade.
Unfortunately, you will not be able to get our coverage as the insurance polices, we offer are only for the items purchased brand new within US and are only for US residents at the current point of time.
We might increase our coverage area in the near future but unfortunately, we are not doing so at the moment.
For customers who live outside the fifty United States, the SquareTrade Care Plan is only available on items purchased from our integrated resellers who allow for International purchases like Crutchfield.
Hope that answers your question! You can also reply to this email or call 1-877-WARRANTY (1-877-927-7268) US & Canada only, 24/7.
Thank you,
Fern
SquareTrade Care Specialist

Will squaretrade cover an import bought from a retailer within the US? I'm sure they'll start popping up soon.

PickleHead said:
Will squaretrade cover an import bought from a retailer within the US? I'm sure they'll start popping up soon.
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They will . They covered for my SGSII from expansys

I spoke with Handtec and expressed my concerns over the warranty on the Galaxy Note. They said:
[FONT=&quot]In this case the device will come with 24 months warranty, it will need to come back to Handtec and then we will send this to Samsung on your behalf.[/FONT]
So I'm satisfied and will place my order! Of course this is for Handtec only; other retailers certainly have their own policies.

I got a 24 month insurance policy from ensquared - $99 for $1000 coverage at a $75 deductable. Peace of mind.

kuaka said:
I put it on my American Express. If anything goes wrong, they'll cover me.
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Nope, they don't cover this as it won't have a US warranty.
But good to know Handtec will send it to Samsung on your behalf. That's nice. You have to trust them, but the seem reputable.

hey guys what about this
http://www.amazon.com/Samsung-GT-N7000-Unlocked-Cellphone-US-Warranty/dp/B0067HQL30
EDIT: ALSO its on NEWEGG
and there is no warranty info.
it says US warranty (blue)
anyone know what that means?
also i dont know if you guys read but apparently there are some serious screen issues on these devices.

Maybe I'm missing something important here, but wouldn't buying from Newegg make more sense?
http://www.newegg.com/Product/Product.aspx?Item=N82E16875176317&Tpk=Galaxy note
Isn't that from their U.S. store or something?

[Q] HTC RMA Policy Specifics/ Dilemma

Yesterday I bought a Telus HTC One from a person off of Craigslist ($475), little did I know there is a cluster of stuck pixels along with several more stuck pixels at the top of the phone. I have unlocked it (I bought it locked to Telus, paid $25 for unlock) and put my Bell SIM in it.
The phone came as so:
-Bootloader is "*tampered*" along with an unlocked bootloader (which I can fix, I'm pretty sure: with s-off and re lock)
-Without the Beats Logo on the back (he took it off)
-Running some pre-release 4.2.2 ROM, rather then the stock Telus firmware (I'm sure I can flash the RUU)
-With a scratch on it which wasn't mentioned on the listing
-Digitizer is faulty, multiple stuck pixels and one large cluster (Well, "large" seeing that the pixel density is so high)
Since, I bought this second hand as well as being on Bell (I'm in Canada btw) would I be able to get RMA? As the EULA denounces that I being a second hand buyer can not have the warranty...I however do have the S/N stickers for the RMA and my seller will give me the receipt.
So should I get a refund or risk a possible reject from HTC RMA?
Pictures can be found here
imgur (dot) com/a/KBCdd (sorry for the dot, just add in period to get the url)

Customer shall present the PROOF OF PURCHASE upon claiming this
Limited Warranty. This Limited Warranty may not be sold-on, assigned,
transferred or given to any subsequent purchaser or acquirer of the
Product. This Limited Warranty is only valid and enforceable in the
countries where the Product is sold. Moreover, if Product is returned to
be repaired under
this Limited Warranty in the place other than where you purchased, HTC
attempts to repair such Product but can not guarantee the outcome.
Warranty service availability and response times may vary from country
to country and may also be subject to a registration requirement in the
country of purchase.
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I'm not a legal guy, but hmmm...

If the warranty is non-transferable you will end up paying money for out of warranty repairs. Display module replacement is 180 USD for USA.

Hunt3r.j2 said:
If the warranty is non-transferable you will end up paying money for out of warranty repairs. Display module replacement is 180 USD for USA.
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Well, if I can get the receipt and have the S/N stickers... technically I can say it's mine
Although, will Telus or Bell be able to check the IMEI to see who's it was?

TallDwarf said:
Well, if I can get the receipt and have the S/N stickers... technically I can say it's mine.
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The phone is yours, the warranty is not. If it was mine I'd be taking it up with the seller, doesn't seem that they were completely honest about the phones condition.

Nope, in almost all cases the warranty is not transferable. Think of it this way, you sign a contract with the seller to give them x amount of money for a certain item and they make you a promise that if the item breaks they will (under certain circumstances) fix it. Selling the phone on violates the original contract which is solely between you and the manufacturer and thus they have no obligation to fulfill the warranty to anyone but the original purchaser. That's the law but often not the practicality. If you have the warranty you may be able to take it into a shop and find a nice sales rep, or you may be able to get the guy who sold it to you to claim the warranty. However from what you have said he doesn't sound very trustworthy. If you have the warranty (piece of paper which came with the original phone) you could try and take it to a Telus store and see what they say.

cschmitt said:
The phone is yours, the warranty is not. If it was mine I'd be taking it up with the seller, doesn't seem that they were completely honest about the phones condition.
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postfatal said:
Nope, in almost all cases the warranty is not transferable. Think of it this way, you sign a contract with the seller to give them x amount of money for a certain item and they make you a promise that if the item breaks they will (under certain circumstances) fix it. Selling the phone on violates the original contract which is solely between you and the manufacturer and thus they have no obligation to fulfill the warranty to anyone but the original purchaser. That's the law but often not the practicality. If you have the warranty you may be able to take it into a shop and find a nice sales rep, or you may be able to get the guy who sold it to you to claim the warranty. However from what you have said he doesn't sound very trustworthy. If you have the warranty (piece of paper which came with the original phone) you could try and take it to a Telus store and see what they say.
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I think I will Un-Root, Relock Bootloader and get my money back. If all goes well hopefully I can just buy an unlocked international version in the coming months. Should I try and revert it to stock? ( I could probably get better footing in trying to convince him to refund )

[Q] Warranty claim after Bootloader unlocked?

Hi, I got my Moto G 2nd gen 2 months ago and when I got it there was a slight area of the screen where the glass touched the display too much, making it sorta off colour on that part of the screen like when you press down too hard except this is where the screen is always like that.
Now I feel like it has gotten slightly worse over time and want to use my warranty, however 2 months ago I unlocked the bootloader with the intentions of rooting it (I never gotten round to rooting it in the end)
I messaged moto support last night and they sent me an email saying how I can return it to be repaired but also said:
Motorola will repair and return your phone free of charge under the warranty conditions. If in the event that your phone is found to be out of warranty by the repair centre then please be advised that a quotation and handling charge may be applied. Any damage caused by using unauthorised operating systems, tampering or altering the device firmware and any signs of physical damage that were undisclosed prior to sending for repair will void your warranty and you may be charged for repair.
You can expect the phone to be repaired within 10 working days from its arrival at our repair centre but please allow additional days for postage. Please also note that Motorola do not accept claims for losses incurred by customers not following the process detailed in this message.
This is weird because on another thread on xda (http://forum.xda-developers.com/showthread.php?t=2574104) it said that even though I unlocked the bootloader, as I live in the EU I legally can get a hardware problem like this fixed by them for free as unless they can prove that unlocking the bootloader did this then they have to fix.
I don't wanna send it off and it come back as they think my warranty is void, how can I assert my rights in a situation like this to get my screen defect fixed?
Many thanks

No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me

My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?

ch1llahh said:
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
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The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way

Addapp said:
The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
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Amazon have a great returns policy, you can contact them for return or refund of items out of the initial returns period using live chat. Use this link
https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?skip=true
Use 'An order I placed', select the item and you can chat live with an agent. How you deal with it and what you say is wrong with the phone is then up to you.

If you're in the UK, the Sale of Goods Act is your friend, and holds the seller, not the manufacturer, legally liable for any defects in the product (the key phrases are "not fit for purpose", "not as described", and "not of merchantable quality").
In practice, this often means that you end up dealing with the manufacturer to resolve problems after purchase, since many retailers lack the facility to carry out repairs and end up being a conduit between you and the manufacturer; thus it's often easier to go to the manufacturer directly.
However, that still doesn't remove the seller's obligations under the law, and Amazon's policy doesn't supersede the law. If you've only had the phone for two months, and it was defective from the moment you received it, it's Amazon's legal responsibility to address the issue.
I would recommend requesting a full refund or a replacement with a new device. Make sure to wipe the old one before sending it back. If Amazon refuses to play ball, have a chat with your local Citizens' Advice Bureau. That said, in my experience Amazon is usually willing to abide by its legal obligations after only a little bit of to-and-fro reminding them of said obligations. I've successfully returned a few items more than a year after purchase because they should have lasted for several years (see the "not fit for purpose" mentioned above), although Amazon's initial responses were to suggest that nothing could be returned after thirty days, followed by a suggestion that I take it up with the manufacturer.
Just remind Amazon of the Sale of Goods Act's requirements, and you should be alright.

Thank you so much for the help!
I contacted amazon today rather than Motorola, and it literally took 5 minutes of live chat to get a replacement phone sent to me first class and the return label for the old one to come here. What a difference it is compared to the horrific experience from the Motorola live chat who don't even know the EU directive.
Really happy to now have a replacement coming rather than sending it to a repair centre and having no phone for a week.

Good result, and just as expected from Amazon. Their live chat system for returns/refunds is very straightforward.
I bought mine them too, not quite the cheapest, but worth a couple of quid extra for the piece of mind in case a replacement needed whilst under warranty.

Addapp said:
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
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I unlocked my phone too and when I messed up with the system files, I sent it to 'MediaMarkt' (the shop from where I bought it), and they sent me my phone back a month later and said that it is out of warranty because of unlocking and rooting, and it was in Spain. But luckily I flashed the system files via fastboot and its working fine now.

I contacted the Citizens Advice consumers service in the UK and they replied with this:
pastebin .com/GpUxggaK (Remove Space, cant post links as I don't have 10 posts)
As a TL;DR they said to contact amazon, and that the UK actually has a 6 year warranty for faulty goods (good god thats a long time) and that they will send a complaint to the trading standards if I give them motorolas postcode and address so that's cool.
I'm expecting my new moto g to come tomorrow thankfully

DO NOT BUY OnePlus 3 ONLINE !

Take this as a warning & advice from someone who bought this phone and had to deal with OnePlus support & repair centre
On the XDA forum everything seems ok but if you go to the official OP3 ...people have a problem with this phone https://forums.oneplus.net/forums/OnePlus3
You can protect yourself from fraud only if you buy this phone from a store in your country which has to comply with strict terms for repair & service, if you buy it from their website (https://oneplus.net/uk/oneplus-3)- you basically buy the phone from a store in China and you will not have any buyer rights if you are in Europe or USA etc You pay with paypal and you are protected for 30 days but after that you will have nobody to complain to!
OnePlus has the worst support you can imagine, they seem friendly but they will deceit you - that is my experience ~ and i can prove it !
You might think: hey i`m gonna take good care of it and nothing can go wrong! That is what i said until an official update destroyed my phone
If you send your phone for repair you do not get any information unless you dig it yourself! Here in Europe the phone is 'repaired' by Arvato who are also scammers, most of the time they do not have the components for repairs so they take motherboards or other pieces from a phone which came with a problem and put it in another phone with a different problem! https://portal.teleservice.com/tassweb2search/simpleSearch/search-cz.seam Not to mention that it will take 1 month for them to 'repair' your phone ! This is because they are not bound by EU laws since you did not buy the phone in Europe ! So please consider these things before buying your OnePlsu3 phone from this company

Meeh

ooeehhhh, just bought it online 2 hours ago........let's see, can't change it now anymore.....

Learn from other people experience, if you buy smth from China and you are in France...where do you complain if you have a problem?
https://forums.oneplus.net/threads/my-op3-repair-experience.467461 & https://forums.oneplus.net/threads/oneplus-3-repair-lack-of-information-from-oneplus.467878

I am From Germany and Bought it From German Site
Gesendet von meinem ONEPLUS A3003

Thats wrong. If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
I bought mine from the official website and they send me my device (same like the oneplus one) to germany and I never had any problems with the device or the support.

juginkrebs said:
I am From Germany and Bought it From German SiteGesendet von meinem ONEPLUS A3003
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what matters is not where the site is hosted or registered but where is the store located ! Which store is that?
you can buy on Amazon.DE from people & stores located in...other country and all Amazon can do is to block them selling on amazon.de
PlayingLikeAGenius said:
If you buy from the official website and they offer support for your country (means they send their devices to your country) then they need to give you the buyer rights that are active in your country (2 years in the EU)
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FALSE ! If you buy from their official website it means you are buying a product from an online store located in China which is bound to Chinese laws, not EU laws! And this reminds me that i have not received any warranty papers from OnePlus or even an invoice !!!
PlayingLikeAGenius said:
I never had any problems with the device or the support.
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your logic is MIA and you sound like one of those OnePlus support people...
how can you have a problem with support when you say you never had any problem with the device?

Admittedly not much use to anyone outside the UK, but...
I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase. As I bought it with a retailer, the warranty for the phone is with 02 now, so any repairs/replacements are their problem.

Woodsie1971 said:
Admittedly not much use to anyone outside the UK, but... I've just picked my UK version of the OnePlus 3 (A3003) at an 02 shop this morning as a 'click & collect', now they available to buy there. But used the online site to pay for it, as there's the 14 day 'cooling off' clause built into the online purchase.
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you are fine! You bought your phone from a store located in UK which gives you the protection of british & eu law
my warning applies to those who buy from the OnePlus online store which is located in China and for which European law does not apply
if someone would buy this phone online, from this website: https://oneplus.net/uk/oneplus-3 than they will not benefit from the same protection since that store is in China and it is only bound by chinese laws. For this situation NO authority in Europe can help you

The EU/US warranty is available, just check their website:
- US warranty policy
- EU warranty policy (Belgium, in french)
It's written US buyers have 1 year warranty and the EU buyers have 2 years warranty, starting from the delivery day.

One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
Sent from my ONEPLUS A3003 using XDA-Developers mobile app

Bjarne73 said:
One could reply saying that you sound like someone working for a retailer wanting people buy phones locally instead of from the online store. But lets move over, how could an official update destroy your phone? What happened?
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i did not even say in which country i am it is true that i want people to buy stuff from legit stores. so?
your logic is failing me, whether you buy from OP store or locally you still buy their phone and they get your money !
there is already a topic where i explained my phone issue, lets not change the subject!
MiMilz said:
The EU/US warranty is available, just check their website
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'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website? https://oneplus.net/uk/oneplus-3

Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
Stop running your mouth off - it looks bad.
Guide for you here: http://ittybiz.com/how-to-avoid-running-your-mouth-off-online/

gruntyoldbag said:
Official warranty paper -> https://oneplus.net/uk/privacy-and-legal
Print it, read it - problem solved.
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maybe you're running you mouth. gtfo troll. that site is a joke, just like you.
go find something else to do if you have nothing useful to add to MY topic

You can be as emotional as you like about how horrible OnePlus is but you can only speak from your own experience. So let me tell you my own experience. I have a OnePlus 2 and 3. I had my 2 repaired last week because the home button stopped working. I asked for service through their website and I got a shipping label to ship it to a US address. My device also also had a cracked LCD which I figured they probably wouldn't replace. The turn around time from me shipping the device to getting it back was 5 days. Instead of fixing the device, I received a new phone. So as you can see, your evidence is anecdotal and definitely does not represent everyone else's experience.

Or do buy online but use a credit card which has good customer service and extended warranty support, such that if the manufacturer denies your claim you make a claim to your credit card company for repair or replacement cost.

ROOTDOT said:
'check their website' ??? they can say anything they want on their website....it is useless
i wanna check an official paper but i did not get anything when i bought the phone, not warranty papers & not even an invoice
Can anyone show us an official WARRANTY paper from OnePlus for a phone bought from their website?
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Click to collapse
A website is a proof you can use to apply your rights, when it comes from the official brand website. Just wake up please.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc.
You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website. And even if their website claimed something else, if they sell a product to a country, they MUST respect the rules.
Please, stop acting like an idiot claiming something nobody has as it's just useless.

Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)

MiMilz said:
A website is a proof you can use to apply your rights, when it comes from the official brand website.
They don't need to send you a piece of sheet to give you a warranty. The package contains what you bought and a paper attesting you bought it online, the price, etc. You DON'T need anything else than a proof of purchase to make the warranty work, as your rights are written in black on white on their website.
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LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper which OnePlus does NOT provide!
2x4 said:
Also note that while the phone itself may be manufactured in China (same as the iPhone by Apple and Nexus 6P and tons of other great phones) it often does not ship from China (for USA purchases it ships from USA warehouses)
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It is part of a SCAM! All they have in EU and USA are deposits, probably in a chinese restaurant
Chinese companies try to dodge TAXES in EU https://www.theguardian.com/busines...k-reviews-chinese-traders-ahead-vat-clampdown

ROOTDOT said:
LOOOOL !!! Clearly you are the IDIOT !
For every electronic you buy you gotta have a separate WARRANTY official paper
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Think what you want, but come in Belgium and you will cry when you won't get your precious paper.
There is at least 8 years shops never give a warranty paper. Every shop tells you NEED to keep the ticket as a proof of purchase and use it for the warranty.
Nobody complains about this system, only one paper instead of two and you just go to the store with your ticket to make the warranty works. Welcome to the new reality.
I say this, but think what you want, I don't care. Just don't make you seem like a fool when you're the one who's wrong.

Warranty Repair = no more water/dust proof or resistance guarantee? Samsung Scam!

This makes no sense but it is what I am being told.
The note 8 which is advertised everywhere as water and dust proof/resistant loses that aspect as soon as any official warranty work is carried out on the device (by Samsung themselves)? This is the official Samsung stance?
How can you sell and market a phone as water and dust proof/resistance and when its faulty and needs repairs under warranty and through no fault of my own, claim that it can no longer be guaranteed/warranted against water/dust? The phone should be what I paid for ie Note 8 water and dust proof/resistant. It is not my fault that it needs warranty repairs so why should I then be given an inferior product and not what I had paid and bought in the first place?
Never heard of this kind of bait and switch tactic. Is this even legal?

Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box

winol said:
Odd, Where do you live? In Mexico there is no such thing, it would violate consumer's rights, in fact when the repair costs or times go beyond certain limits, the carrrier (here the carriers are the ones that handle warranty claims) gives the buyer another brand new device, not even refurbished, but a new one out of the box
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Phone from Taiwan.
What has me concerned is what I was told and the following examples:
https://us.community.samsung.com/t5...still-water-resistant-after-repair/td-p/58711
https://www.reddit.com/r/GalaxyS8/comments/6id8iv/will_repaired_galaxy_s8_retain_ip68_water/
https://forum.xda-developers.com/s7-edge/help/water-resistance-repair-t3444812
https://www.ifixit.com/Answers/View/185724/Is+the+phone+still+water+proof+after+this+replacement
https://forum.xda-developers.com/galaxy-s7/help/s7-edge-repair-waterproof-t3444578
I would say if it won't have the original water proofing and ip68 rating any more then I am entitled to a brand new replacement that does have it.

I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...

|mickey said:
I think your right... it's what happens here (Portugal), it even comes with certification papers about it being fully tested on the repair center as I saw on some portuguese forum...
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I am a little confused.... Who is right and about what? Can you explain a little and maybe if you can post that certification paper?
I really do not want a phone returned that is less than what I bought....

Well, as I am understanding this right, I think , that ultimately all depends of country regulations, here, even rooted devices are elegible for warranty claims, other countries will not accept them if rooted, maybe the commerce bureau or the pertinent govnt office in Taiwan does not support consumers very much

Anyone got experience with Taiwan or can communicate the language (to ask Samsung on Chat/Phone about it)?
I would really doubt Taiwan is not strong on consumer protection laws and allow that? More likely they are quite strict and pro consumer?