Hello
I bought Moto G5S Plus recently and I am now facing an issue when using loudspeaker while calling. It happens during voice call or video call (What'sApp, Skype, Google Duo all the same).
Strange thing is the affected person is on the other end. Meaning, whenever I put someone on my loudspeaker, he/she will get the noise. To avoid this, I have to use headset everytime during video calling or just use earpiece speaker during voice call.
I have tested with 3 phones already, all of the phones got the same noise whenever I put my Moto G5S Plus on a loudspeaker mode.
I am certain this is because of mic orientation is wrong while switching to loudspeaker mode. It is using the bottom mic (the one that is next to speaker) instead of earpiece mic. Which is why the person on the other end will get that noise whenever he/she starts to talk when I'm putting them on my loudspeaker mode. It starts with echo and eventually becomes high pitch/squeaking noise.
I have contacted Motorola. They always gave me this "solution". Reboot your phone to safe mode and try to see if the problem persists while using loudspeaker mode. Also, clear app settings/cache. I did all those but still the same.
This is driving me crazy because it a newly bought phone and using headset everytime to do video calling is soooo not convenient.
Anyone with the same device (Moto G5S Plus) is getting the problem as mine?
Thanks
I am facing the exact same issue.. I have read in Lenovo durum that bottom facing mic is disabled during video calling and is by design, which is ridiculous. Hope they fix the problem
spydercavern said:
I am facing the exact same issue.. I have read in Lenovo durum that bottom facing mic is disabled during video calling and is by design, which is ridiculous. Hope they fix the problem
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Wow after 6 months finally somebody replied lol. So I'm not the only with this problem on my G5S Plus. Anyway, I am using OnePlus 5 now and my Moto device is just sitting in the box untouched. Shame because I really liked that device but only 1 problem hmm...
Related
Hello,
I have bought new Moto X2, and since i have started using - My friends are complaining that they cant hear my voice. i have to speak considerably loudly so they can hear me. If i connect earpiece and speak using earpiece's mic, it sounds very clear. but if speak without any external mic it seems very low. Do you guys know if there is any setting i have to do? i am kinda annoyed after spending good money.
One of the very best qualities of the X is it's sound capture ability, it has 4 mics to cancel outside noise and still pick your voice up properly. No idea what could be happening there to be honest (not very informative, sorry).
Try a reboot just in case.
Hi
I had the same issue it turned out to be the case I was using on the phone. If you are using one remove it and see if makes any difference. Let us know how you get one?
Hi Folks:
I love my Moto X 2014. However, when my wife calls me from her Moto X 2014 I can hardly hear what she says sometimes. Here voice gets lowered/amplified dynamically depending on how she holds the phone. It seems that noise cancellation is somehow considering her voice background noise and clips it out. She has the same issue when using my phone (on the same carrier), so it's not the network/the specific handset. Has anyone else experienced this? Are there known solutions to the issue? Morotorla blames third-party apps and/or the network, but we have experienced this on both phones out of the box on KitKat and Lollipop.
All the best,
Jeroen Claes
Hi
I had/ have this issue. My phone was sometimes clipping my voice and other times making it really quiet and echoey. The latter issue was traced down to the case I was using but I still occasionally get the issue where it clips my voice. This seems to happen when I'm in a quiet room, not sure if the way I'm holding the phone is causing the issue, as I thought maybe my palm was blocking the back lower mic. I was going to return the phone to be looked at and contacted Motorola who seemed quite happy to do this. But ATM I'm trying to see if the issue sorts itself now I've ditched the case.
Hi!
I have a problem when I recieve or make a call, I can't hear any sound, the other person can hear me talk but I can't except when I turn on the speaker.
anyone who had the same problem?
thanks
Make a hard reset to your phone and see if this issue remains. If yes, you can't do anything and it is probably a hardware issue. Go at your local Motorola service center.
My wife's first generation moto x had this same issue with her earpiece speaker. Her issue was coffee spilled into the speaker which killed it.
Most likely it's hardware.
Sent from my XT1095 using Tapatalk
Thanks everyone, it's seems that it was a software problem, today I can hear again when I call or get one
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
Using a case or skin? Don't obstruct the mic ports, they tend to be very small.
Maybe just be the design, a setting or a firmware issue (hopefully Samsung will patch if so).
Been a wet dog year for Android and Samsung...
Yeah, i have tried without a case and the problem still exists. I think the audio processor for the Mic inputs may be too aggressive or not tuned for my voice. After looking at similar problems with other devices, I think the solution lies in the location of the audio configuration files; particularly in system/vendor/etc/audio_effects.xml and audio_platform_info.xml. I'm not too familiar with editing configuration files on a non-rooted device. Is there any way to modify some of the config files to play around with the stock noise suppression?
Try disabling or covering one or more of the mics.
Eventually Samsung will probably roll out a firmware or software fix
Akeid said:
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
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I understand this isn't the correct place for my reply but I just bought two phones one came from Samsung which is the S21 Ultra 5G but the other is the Samsung Note 9. Both new. Every time I try to talk to someone with my note 9 they say they cannot hear me. So I have to Culp the phone and my mouth as like making a sound tunnel, if you will, from my mouth directly to the phone and they are able to hear me but not sure how well. So if you find the solution I'll keep and eye out so I can hopefully fix my problem
Historically, Samsung is known to switch to the top mic for speakerphone mode, and lower mic for handset mode sometimes ... Maybe try speaking into the top mic and see if the noise cancellation is still aggressive.
Akeid said:
Has anyone noticed the background noise cancellation when using the speaker microphone is too aggressive in a VOLTE or video call? Any time I lay my phone flat and step > 3' away and talk out loud at an angle that is not directly pointed at the phone, the receiving party complains that my voice is too low or cutting in and out. It happens with multiple video apps but is less prominent in Duo. I wanted to see if anyone else has been experiencing similar issues. This has been happening on 2 different devices after my first replacement.
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Yes I agree. Same issue
Hello everyone,
So I just bought the Xiaomi 11T and I really love this phone, but I'm facing a bizarre issue. During a call if I turn to loudspeaker, the other person on the line says that I sound like my mic is blocked or something, and my voice is lower. It doesn't occur if I'm talking in handset mode of with any kind of earphones. It occurs on any kind of call (Phone, WhatsApp, Telegram...)
Another weird thing is that the when in loudspeaker, the other person hears any noise resulting from me moving the phone in my hand very very loudly. I'm on MIUI 13.0.5 EU version.
I really like this phone and do not wish to return it, does anyone face this issue? how do you solve it?
Thank you