Some OnePlus customers report fraudulent credit card - OnePlus 5 Guides, News, & Discussion

Some OnePlus customers report fraudulent credit card charges after using company's official site
OnePlus is responsible for some great smartphones like the excellent OnePlus 5T, but it often makes headlines for the wrong reasons. The latest reported incident has seen several of its customers become victims of credit card fraud after shopping on the company’s official website.
It appears that some people who purchased items from the OnePlus site between October and December 2017 have found suspicious charges on their credit card accounts. While it’s always possible the credentials were stolen elsewhere, a few users say they were notified of the activity not long after using the website, and one person claims the only place he used his credit cards during the last six months was the OnePlus online store.
Following the reports, which also appear on Reddit, a poll was setup on the OnePlus forums. It shows that 63 people found fraudulent charges on their credit card accounts after a recent OnePlus transaction. 89 people had no issues, while 80 used PayPal.
A member of OnePlus’ staff has responded to this forum post, promising that the company’s customer service team “will look into it ASAP.” There’s still no official statement from the firm, so we don’t know exactly how many people might have had their credit card details stolen, but it doesn’t appear to be a widespread issue.
In June, OnePlus was once again accused of using code in its review units to manipulate handsets’ benchmarks. More controversy followed a month later when an issue with the OnePlus 5 caused it to reboot every time a user dialed 911. Then in October, the company was caught collecting sensitive user data without permission. November brought more bad news: a backdoor in many of the company's phones that granted full control of a device.
Original news.
https://www.techspot.com/news/72748...ort-fraudulent-credit-card-charges-after.html

Thanks for sharing. Will be paying attention to how this develops.

The customer service team always says they will look into a reported issue ASAP. The response is basically meaningless.

Meanhwile the misuse of credit card data at OnePlus for about 2 months went official. Read about on German IT news sites.

There is more info in oneplus forums (cannot post the link, sorry):
One of our systems was attacked, and a malicious script was injected into the payment page code to sniff out credit card info while it was being entered.
Some users who entered their credit card info on oneplus.net between mid-November 2017 and January 11, 2018, may be affected.
Click to expand...
Click to collapse
Sent from my ONEPLUS A5000 using Tapatalk

Related

Google Says Nexus 4 Will Not Ship Until After Christmas 2012

Really Disappointing..
Google Says Nexus 4 Will Not Ship Until After Christmas 2012
It's official, many more lusting after the Nexus 4 will never get their hands on the Google handset this December, which the internet giant said is sold out for the holidays and will not ship until January, at the earliest, next year.
Attempts by Android fans to secure the 8GB model was greeted with this notice on Google's Play Store: "We are out of inventory. Please check back soon." And when it comes for the 16GB variant, buyers are advised that shipment can only be processed over the next five to six weeks.
Searches for possible available units online were generally met by notices of back orders but for the desperate, opportunistic eBay offerings await them, that is if they're willing to fork out as much as $700 for a handset that Google sells at a starting price of less than $300.
Computerworld blamed the problematic Google supply chain for the Nexus 4 retail hiccup, which only compounded the disastrous manner that Play Store has been handling the issue so far.
"Google's Play Store continues to show the Nexus 4 as being 'sold out' with no option to place an order or be notified when more units become available," Computerworld said in a report.
The Nexus 4 drought could last way into the last month of Q1 2013, according to ProductReviews.net, which would be the situation for those that were unable to place online orders, at least in the U.S. market.
For the lucky ones, they "are looking at around a 2-month wait before the smartphone delivers," the tech blog site said.
Yet the best effort seen from Google in remedying the situation was its Play Store at one time "randomly switching between showing the phone as available and showing it as coming soon," Computerworld complained.
This debacle seemed to prove that Google has a lot to learn from Apple in terms of efficient supply chain management, Phillip Elmer-Dewitt of Fortune said.
It was pity that the Nexus 4, which is the product of close collaboration between Google and LG, "has become an object lesson in how not to stage a roll-out in advance of the holidays," Mr Elmer-Dewitt said.
Despite encountering serious bumps in the Nexus 4 global push out, Google saw its shares value spiking by six per cent since the JellyBean-powered phone became commercially available in Nov 13, said a NASDAQ blog.
The stock kick-ups proved that the market and consumers responded positively with Google's decision to dip its fingers a little deeper on hardware business though crucial improvements remain wanting, analysts said.
With fewer issues attending the Nexus launch, the tech giant could have done much better in so short a time, they added.
To contact the editor, e-mail: [email protected]
http://au.ibtimes.com/articles/4109...-4-will-ship-until-christmas.htm#.UL3oJeHzt50
That article is simply reading back to us what Google has listed on the Play Store and explaining to us that 5 to 6 weeks is, in fact, after Christmas.
efrant said:
From now on, all new threads in the Nexus 4 General section related to shipping, back orders, Google customer service, or ANYTHING else related to ordering/receiving your N4 from the Play Store will be closed without notice. Use the main shipping thread found here, or use one of the existing backorder or country-specific threads.
Thanks for your cooperation.
Click to expand...
Click to collapse
Closed

eBay Hacked

not sure if this is the right place for this...
http://www.theguardian.com/technolo...es-users-to-reset-passwords-after-cyberattack
Ebay urges users to reset passwords after cyberattack
Auction site’s database containing encrypted passwords and personal data has been hacked
theguardian.com, Wednesday 21 May 2014 19.30 BST
Jump to comments (394)
ebay logo Ebay asks customers to reset their passwords after a cyberattack compromised user information. Photograph: Niall Carson/PA
Auction site eBay has urged users to change their passwords after suffering what may have been the biggest-ever cyber-attack when hackers broke into a database holding its 233m customers’ personal data.
EBay said the breach, which was detected two weeks ago, had not given the hackers access to customers’ financial information. But it did affect a database holding encrypted passwords as well as customer names, email addresses, physical addresses, phone numbers and dates of birth which were not encrypted.
The site has 233 million customers worldwide, including more than 14 million active in Britain.
In a statement, the auction site said that a database was compromised between late February and early March. PayPal, the payment arm of eBay, released a statement saying it was not affected and that financial information had not been compromised.
“The scope for damage is absolutely huge and could be the biggest hack of all time, given the number of users eBay has,” said Rik Ferguson, global vice president of security research at security software firm Trend Micro.
While financial information was protected the personal information exposed in the compromise was “neatly packaged information that is worth a lot to cybercriminals and though eBay claims that financial information was not compromised we shouldn’t be reassured by these statements,” said Professor Alan Woodward from the department of computing at the University of Surrey.
“It is inexcusable for a company the size of eBay with the amount of data it holds to not encrypt all personal information held and to not constantly be at the forefront of security technology,” Ferguson agreed. “It should not have taken them three months to notice a break-in like this.”
Exposure of personal information such as postal addresses and dates of birth puts users at risk of identity theft, where the data is used to claim ownership of both online and real world identities. Users are also at risk of phishing attacks from malicious third-parties, which use the private details to trick people into handing over bank account, credit card or other sensitive information.
The break-in was not caused by the “Heartbleed” flaw in internet servers that received publicity this year. Instead, the hackers “compromised a small number of employee log-in credentials, allowing unauthorised access to eBay’s corporate network”, the company said.
The attack is even bigger than that which affected the US retailer Target in December, when around 40m customer credit cards were stolen by hackers, who broke into the company’s systems. The fallout from that security breach led to the resignation of Target’s chief executive in May.
Ebay has been described as the “golden goose” by some security researchers because of its large user base, but other internet companies yet to suffer large hacks of this nature are also considered prime targets.
Amazon, for instance, has around 244m active accounts, each with credit cards attached. Apple’s iTunes – arguably the biggest database of shoppers – has around 800 million users, most of which will have credit cards attached to their accounts.
“Information security and customer data protection are of paramount importance to eBay Inc, and eBay regrets any inconvenience or concern that this password reset may cause our customers,” said an eBay spokesperson.
“We know our customers trust us with their information, and we take seriously our commitment to maintaining a safe, secure and trusted global marketplace.”
Ebay said it is investigating the compromise working with law enforcement and security experts.
“Ebay has been around for a very long time and given people’s passwords habits – keeping the same passwords for years and re-using that password on many different sites – it is more likely to have that common, old password,” said Ferguson.
The company said that there had been “no evidence of the compromise resulting in unauthorised activity for eBay users, and no evidence of any unauthorised access to financial or credit card information”.
Troy Gill, senior security analyst at internet security firm AppRiver said: “This breach is a stark reminder that no organisation is immune to cyberattacks.”
Users will be prompted by email as well as on-site to change their passwords as a precaution, despite the stolen passwords being encrypted and showing no evidence of being compromised.
Shoppers who use the same password on other sites are encouraged to change those passwords too.
“It’s important that people listen to eBay and, when notified by email, change their password, as well as updating any other site which uses the same log-in credentials,” said Chris Boyd, a malware intelligence analyst at security firm Malwarebytes.
Don't see what this has to do with development or related to nexus 5/android software
Unfortunately this thread will be locked soon. Has absolutely nothing to do with the device.
Sent from my Nexus 5 using Tapatalk
Yep ot...lock it before it spreads!
This isn't relevant to the Nexus 5
Closed

The Peterson Group Fraud Company Failed Promises

I have a retailer business here in Singapore. We sell mobile phone accessories along with our retails of the latest mobile phones. The Peterson Group was introduced to me by a friend of mine when my distributor failed to meet my needs. At first, it was a good deal. They have the latest model of almost all accessories in the market. They showed us samples and made great deals for us. Since we are new partners, they even threw some free accessories in the package as well.
They have nice staff, very accommodating. My business clicked and many people came to us since the products that we have are fresh from the market and we are on the lead compared to our competitors. While their product is still being shipped, ours are already nearly out of stock. I was even dreaming of expanding our business, renting stalls in big malls or even bring my business to Jakarta, Indonesia where my wife’s family resides. However though, the reality became a nightmare when about 3 months after I signed contract with The Peterson Group, the complaints on our products’ defect came frequently. We dealt with angry and frustrated customers. We know this is normal in this kind of business and we dealt each complaint with patience.
There were times that I was even the one who defended TPG and thought that maybe some of the customers break their chargers in purpose to get a refund. When one customer threatened to sue of having fraud products, it is when I became alarmed. The test and sample products seemed to be working but why is it that the deliveries are not working when they should be? I tried contacting TPG about this. After hundreds of connecting calls to so many people and telling my story a few thousand more, I was finally promised that they would conduct an investigation on this. I decided to give them a chance to redeem themselves. After two weeks, no one came and when I called, I get connected to voicemail and no one called me back. I now know that I have been deceived. I don’t want others to lose thousands of dollars like me. I am now working with my attorney on legal actions that I can take against them.
.
You have to sue them, dude. It is against the law to sell defected products.
Reply to The Peterson Group Fraud Company Failed Promises
Heard of this issue a year ago but wasn’t sure the details behind it.
Every business has its own flaws. It may be that they just made a huge miscalculation at that time.
How do these scammers even get away from bad things they do? As I know it, The Peterson Group is one of the leading wholesalers of mobile accessories in Asia. Is this account true?
Is The Peterson Group still operating until now? How far will they be able to fool everyone?
There are a lot of fraud people especially in these kinds of business. With a lot of available products around offering the same brand, you would not know which one is legit.
I don’t think The Peterson Group can do this kind of thing. I have been with them for a few years now and nothing like this happened.
Same issue for me.
Same issue for me. But I wasn’t able to realize it before hand since the communication was constant. First, they were not able to deliver my products on time which caused me precious business time and kept me from reaching my monthly goal quota. The representative I talked to said that they were having big update on their shipping lines which halted some of their operations but I was promised that they are to deliver in one week’s time. I relented. They delivered after a week and a day. I let it pass. One time, when my staff was showing the functionality of one of the accessories to a potential customer, it suddenly burst into flames. The shame that I have felt in front of that shocked customer was really to the core. It also caused us a lot of money and I even suspended my staff, thinking that he has demonstrated wrong while we do the investigations. Our electrics engineer checked and it showed that there are defects on the product itself. We also checked the other deliveries and it confirmed that the products have been created from different parts of dismantled brands. I immediately contacted The Peterson Group regarding this. To make the matters worse, complaints started pouring out as well from emails, calls and personal means. I decided to end it when they weren’t able to give me anymore excuses. I am now with a different distributor.
I am actually wondering how they get away with it? They even hire people around to get involved. I hear they are a big company. How do they manage to fool even the government?

PayPal New Privacy Policies Starting July 1st

I'm sure most people know by now, but just in case people missed it, PayPal has some (what appears) negative privacy policies beginning July 1st, 2015. It can be found by Google'ing anything like,
PayPal new privacy policies robocalls telemarketers
Part of the new policy,
"But the new agreement goes even further, saying that PayPal can robocall and text you at “any telephone number that you have provided us or that we have otherwise obtained.”
So even if you make every attempt to keep a phone number out of PayPal’s hands, they can still contact you with a robocall if they get that number through other means."
I bring this up because I see a Swappa logo on every page here at XDA, and it appears to be promoted here, and I myself have bought from Swappa, however every seller I have personally come across there will only sell to a PayPal verified address. I feel that many others may have PayPal so that they may buy or sell through places such as Swappa, but some may not be aware of PayPal's new privacy policies.
Just trying to help!

Read this before ordering.. [OnePlus Support horror story]

I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
So why instead of going through all of this misery, didn't you just buy one on Swappa??? There are brand new, never used or opened, as well as lightly used, tested phones, often for the same or less money than ordering one.
I just bought one there; in fact, I have bought my last four phones there -- not a single problem with any of them. Very easy and trouble free way to get a new phone.
Wow I was thinking of buying this phone and canceling the Axon 7 since everyone says this has better performance, but after that story no thank you and the other one who essentially got robbed no thanks. Loving ZTE.
some people unfortunately have some bad luck and bad experiences, just b/c this happened to him does not mean it will happen to you, some people just dont have things go right for them, i don't think u should not get the phone off of his bad luck, that is just the way life works, somethings works for people and somethings don't, i had a great experience, i work for at&t mobility and i encounter people who do have such bad luck and we can't do anything for b/c of certain circumstances and yet for some others we can work wonders for. I think it just so crazy how life is on how somethings work out for some people and somethings just go so wrong for people. You just gotta find out what works great for u
it's strange that it was marked as "in stock" because I ordered mine on June 21th (shipping to France) and before I paid it was clearly marked that estimated shipping date was for June 30th, so 9th day later, plus 7 days for DHL shipping.
Anyway I had to go in another country for 2 weeks and sent it to my parents home.
In the end they sent it on June 27th, so 3 days ahead of estimated shipping date and DHL was long as it was told.
On your invoice, what is the "estimated dispatch date"? their stock may differ by continent but for Europe stock was already low.
Anyway you don't need to warn European buyers as it's not possible to order op3 for most European countries, until end of September I think.
This could have been the 2nd OnePlus 3 i ordered from them. The 1st one came within 3 days when they first announced it. Everything went just fine and i was pretty pleased with the phone itself.
In this case i had to go through the process with their so-called "Customer Support", which is one of worse situations I've ever been through and person after person I've talked to in order to solve this was giving me the same answer "Wait 24/48 hours more". This was going more than a week.
@Le_Zouave It said in stock that's why i continued from them and not from any other website, better of getting the product from the source - i guess. Plus, In the ticket when finally the decided that my order was not send, i asked if it would be send "NOW" proceed, if not refund me 'PLEASE', they continued with the 2nd order which stayed pending for 3 days.
@zulu657 I would have bought it from any other website that supported shipping to Cyprus - my country, but since it showed "in stock" and i my previous device came within 3 days i thought "why not".
Point here is, If everything goes as it should then you might get the products you ordered, IF anything goes wrong and you have to solve it with their Support center, then i feel bad for you.
genoxide said:
Read this before ordering.. [OnePlus Support horror story]
Click to expand...
Click to collapse
Nah man, already bought 3 phones from this company and they're pretty chill
Mine was fine. Enough said. Scare tactics. Are you paid by a competitor?
Also got mine within 3 days. I was really surprised at how fast it was delivered. On the other hand I have been waiting for a delivery from America (I'm in Austria) for nearly a month. Sometimes the packages get held in customs and can stay there for weeks. Either way a bit of patience if all you need. No point getting all worked up over something so petty. First world problems, am I right? Lol
But still...
This phone is a beast...
Nevermind the cs. All cs are almost the same they are like robots programmed to say what they are about to say.
To answer all,
 @GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
 @camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
 @marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
genoxide said:
To answer all,
 @GeneralDisaray2 not paid by anyone. Just sharing my 2nd OP3 experience with all of you.
 @camdadeye291 First OP3 i ordered as soon as it got announced came in 3 days, was as surprised as you. But as soon as i had to contact their support center for my 2nd order to solve my issue it all went to hell. Plus i would not call losing 500€ a 'first world problem'.
 @marc_ecko28 The phone itself is one of the best i ever owned, that's why i ordered this 2nd one along with more cases.
Click to expand...
Click to collapse
Like I said a bit of patience is all that is needed, I'm sure it will be resolved. Still a first world problem.
For me all went smooth, even came earlier than estimated time, shipped to Croatia and in ten days after placed order I got it. No problems or anything whatsoever.
i bought total of 3 oneplus.3 never had issue. one phonr was even in my hands 2 days after payment which is insane
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
genoxide said:
I made an order on the 26/6 where it said that stock was available, a DHL order was created on the 27/7 that stayed on Shipping information received. Contacted DHL after a few days to see where my order was and they said it was never picked up.
Contacted OnePlus Live support, where i found out they did not have stock that's why they did not proceed and was told to wait 48 hours. I did.
After 48 hours my order was still not moving, contacted them again, opened a ticket and been trying to find out where my order is, finally they said that the order was lost and after 1 week of live support and support tickets they tried to resend me the order.
After 3 days that the new order stayed in pending and avoiding my question on "when will the new order be shipped" i opened a ticket in paypal asking for my money back.
It only took them 24h to hold the new order and asking me to close the dispute and as they put it "The system will automatically unhold the order upon ending PayPal dispute. Then the order will be shipped out based on the ETD (estimated time of arrival) you saw when you placed this order."
Thanks but not thanks, after i read https://www.reddit.com/r/oneplus/comments/4twljv/oneplus_three_package_has_arrive_but_without_the/ I will never trust OnePlus again.
#NEVERTRUST rather than #NeverSettle.
I post this here, maybe it will manage to save someone the time and money from dealing with OnePlus and their support deparment.
Click to expand...
Click to collapse
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
speedyjay said:
At first, my phone took longer than stated but I didn't logon to XDA and write a negative review about the situation. Nothing is guaranteed in life except taxes and death! Stuff you order on Amazon Prime - not guaranteed to get to you the next day. The game you purchased from GameStop or Best Buy - not guaranteed to get to you by the stated time and date. The phone you bought from OnePlus - not guaranteed to get to you by the date and time given. I think you missed the part where OnePlus halted sales of the OnePlus 3 due them not being able to meet demand - due to the devices popularity? Guys, please don't be phased by this account of "bad luck". What happened to this guys is not guaranteed to happen to you.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
genoxide said:
The phone did not take longer, it never came since the 26/7. Actually, it was never packed but they just created a DHL ticket for pickup and that's it. I did not post this to inform people about OnePlus' lack of stock, but to share my experience with their Support deparment.
I had delays with products that i ordered from the Internet, but as soon as i contacted the company they handled it, like any company that respects their customers would. OnePlus support did not.
What i saw from their support department is keep the customer waiting. At least that what they showed me. It was not with 1 guy of their support, but with most of them, only 2 guys that i spoke with in live support actually came clear and i respect that.
The order was made before OnePlus came out in public and halt the sales, but that again plays no role as again I'm saying that my issue is not with their lack of stock, but with their lack of support and respect for their customers.
Was it bad luck? Yes. Will this happen to anyone else? Hope not. But in the case it happens and you need to contact their customer support, I feel bad for you.
Click to expand...
Click to collapse
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
speedyjay said:
Have you received your device?
Sent from my ONEPLUS A3000 using XDA-Developers mobile app
Click to expand...
Click to collapse
Nope. I opened a case with Paypal for a refund 4 days ago.
I still wouldn't go as far as to say that this is appalling service. It's just a classic case of bad luck. Not every company has made their millions abiding by the book. If companies didn't make mistakes, they'd definitely be something wrong.
Sent from my ONEPLUS A3000 using XDA-Developers mobile app

Categories

Resources