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I placed an order with www.cnn.cn in december (a lcd screen for Kaiser as maybe user on this forum had suggested as the owner is a good guy and very fair prices) and decided i didnt need it as i could get a warranty replacement...and they agreed to allow me to have it sent back by "return to sender" method..it took about a month to get back and they said they received it and said theyd refund my money...i emailed back after a month and he said the refund was overlooked his colleage would take care of it..now over 3 months from the date they recieved it i ahvent heard from them...ive sent them multiple emails and no reponse at all...any advice would be nice as i know many of you probably have done business with this guy(s)...
They have a phone number listed on their site:
http://cnn.cn/shop/contact_us.php
I would call during their hours. I'm sure they speak english (even if broken). Get someone on the phone and figure it out.
Hopefully they will be reasonable and this was just an error that they overlooked.
If however they plead ignorance, or that they never got anything from you, there might not be much that you can do.
However, each of these things that you have can strengthen your case:
1) E-mails from them stating they received your merchandise and they are refunding you the money
2) Receipts/tracking info from your returned item to them. The fact that you sent it "return to sender" doesn't bode well for you here unless you have some proof you refused the package.
Since this is a foreign company there might not be alot you can do. Mail fraud might be a possible basis depending on how this transaction was carried out. Also, if you made the purchase on a credit card, check with your credit card company as they might be able to assist (AmEx is very good with this).
As always, contact them...speak directly to them...plead your case...be reasonable. Give them another week or two to sort things out. Get a date from them as to when it will be resolved. If after this time they still haven't resolved it, you may need to get beliggerent and make some threats (even if empty ones) about credit/postal fraud etc.
In the end however you might just need to eat the money for the screen and be more careful with how you transact in the future.
good luck!
wow that was fast, thanks for the detailed info...now i need to work on getting a hong kong calling card lol...ill call verizon and see how much it would be to call them (i have FioS so it should be cheap)
Can anyone please tell me if emails from paypal come from the email address
[email protected]
as i think someone is trying to scam me
I'd say probably. I did a WHOIS on Paypal.com and compared the results to intr-paypal.com, and paypal.com had lots of information available while intr-paypal.com had little to no information, which a scammer would do and a legitimate business wouldn't. I also visited intr-paypal.com, and it's a blank site made with Google Sites. I highly recommend forwarding the emails to [email protected], and reporting the fake site, as detailed here.
Someone must know i'll tell you all the story anyway, i sold somthing to someone overseas for 350gbp, they paid via paypal, paypal sent me an email and said that they have receive the money and are holding on to it until i sent them proof of postage, i did this but am still yet to receive the money ........ earler 2day that person contacted me and wanted to buy somthing else i had for sale on ebay, before i could tell him i already sold it he paid again by the same way, i contacted paypal on the address they were emailing me from as above, they advised me that they could not refund the money as a security precaution to prevent scamming, and me and the buyer need to arrange a method of refund, the buyer wanted me to pay by western union, so i told paypal i would but only if the money was cleared in my paypal account first, paypal replied saying that they will not credit my account until i have shown them proof of the refund,
Is this for real or am i being scammed?
here is the last email paypal sent me
Thanks for the swift response, We regret to inform you that the funds can't be credited to your account until we see a prove of refund, we got an email from the buyer saying that the agreed method is Western Union Money Transfer, so we want you to go ahead and make the refund of £550.00 GBP through western union and then get back to us with the transfer details as requested below .
Sender's Name :
Sender's Address :
MTCN Number (Money Transfer Control Number) :
Security Question & Answer :
Once you make the refund get back to us with the above information and we would release the funds to your account immediately, Also you are advised not to send the Western Union details to the buyer until you're being told to do so, We won't disclose the Western Union information to the buyer until the funds has been successfully transferred to your account, You may ask the buyer's for his address for the Western Union Transfer.
We are very sorry for the inconvenience, We are trying to make sure both seller and buyer are safe from any fraudulent activity,
DaveTheTytnIIGuy said:
I'd say probably. I did a WHOIS on Paypal.com and compared the results to intr-paypal.com, and paypal.com had lots of information available while intr-paypal.com had little to no information, which a scammer would do and a legitimate business wouldn't. I also visited intr-paypal.com, and it's a blank site made with Google Sites. I highly recommend forwarding the emails to [email protected], and reporting the fake site, as detailed here.
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i already have sent a copy to [email protected], i have sent the guy a htc hero i was selling to already thinking the money was with paypal ..... take it ive lost it
Thanks for the swift response, We regret to inform you that the funds can't be credited to your account until we see a prove of refund, we got an email from the buyer saying that the agreed method is Western Union Money Transfer, so we want you to go ahead and make the refund of £550.00 GBP through western union and then get back to us with the transfer details as requested below .
Sender's Name :
Sender's Address :
MTCN Number (Money Transfer Control Number) :
Security Question & Answer :
Once you make the refund get back to us with the above information and we would release the funds to your account immediately, Also you are advised not to send the Western Union details to the buyer until you're being told to do so, We won't disclose the Western Union information to the buyer until the funds has been successfully transferred to your account, You may ask the buyer's for his address for the Western Union Transfer.
We are very sorry for the inconvenience, We are trying to make sure both seller and buyer are safe from any fraudulent activity,
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Click to collapse
Scam Scam Scam - this is a Scam. (Paypal did NOT send that)
That is so riddled with poor grammar, odd phrases and language you do not expect from a professional organisation. I've seen better grammar from my friends in The Bank of Burkino Fasso and at least he was offering me $90,000,000,000.
That is NOT from Paypal. Speak to Paypal using official links and numbers.
I'd also look at the email "headers" and look for the LAST received from IP number. Then do a Whois search to see it's source. (Nigeria is statistically likely)
Mike
Mike you got in in one mate . . . Nigera lol Im so dumb sumtimes i make myself laff lol
I guess some people need money... And yeah... PayPal wouldn't have such bad grammar.
best place for that email
forward to [email protected]
hope this helps
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
I used to take up for Paypal when others would report similar issues; but, when it happened to me, I finally understood just how merciless Paypal can be.
I had an old iTunes account floating out there that I forgot to cancel, and also forgot to pull my info from the account. It was totally my fault for leaving the stuff out there like that, I don't deny it, but what happened next forever changed my view of Paypal.
Somehow, someone got ahold of this account, and purchased two iTunes gift cards in the amount of $50 each. As soon as these hit my bank, I contacted Paypal, and explained that I had no idea what was going on. Their reply was that they were freezing my account, and that I needed to contact Apple and try and find out what was going on.
While I was going 'round and 'round with Apple, three more charges went through on my "frozen" account with Paypal. Meanwhile, Paypal support swore up and down that there was no way that someone could use a frozen account.
Finally, Apple found the old account, closed it, and refunded all of the purchases. Paypal never really lifted a finger to help me.
derekwilkinson said:
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
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Click to collapse
I think you are not the only one. This is the leaking of the rule and the buyers do like to take advantages on it...
still the paypal the safest website for internet commerical
i90 said:
still the paypal the safest website for internet commerical
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Click to collapse
yeah!
Paypal is a good example of a company that has become too big to care. I've had dozens of problems with them, from bugs in their website, to bs big company politics. Unfortunately, in the end, where else are you gonna go?
Pay pal was a great site. You could look into Amazon Payments.
That sucks man PayPal should at least guarantee that the item gets returned to seller then refund the money. Best of luck
Sent From Galaxy Bigger Than Yours.
I had a paypal account suspended years ago when my sister in law, with the same name as me, screwed someone over on ebay. Same name, same TOWN, so they told me they considered it the same person.
I literally had to convince her to get a scan of her ID and mine to sort it, and it took weeks after the info was sent in.
Since then, I still use it, but I attach it to an account that I ONLY use for paypal and I never leave money in there for longer than I need to for a purchase.
In my experience paypal is all about supporting customers and just pushing aside sellers, which is proven by your case, they just always assume that the seller is some dodgy no code crook when often its the other way round
Yeah, horrible situation. How they can simply refund the purchaser's money without making sure that the seller gets the original item back is beyond ridiculous. Obviously it would take some capital but this would be a great time for someone else to step in and create a secure site.
Would it be possible to implement a system that acts as escrow, holding the buyer's funds electronically until the transaction is complete and only refunding the cost if the original item is first returned to the seller in case of dissatisfaction?
The escow style idea should be the way that it is. I have had to return an item bought via paypal and I was told in order for the seller to get the money back I needed to show proof of shipping with tracking. I had no problem with this, of course. I do know that the money was not pulled from me until I provided this.
I think paypal plays on a case by case basis for some crazy reason, because the stories that you read/hear about often have no real similarities.
I'm glad my dealings with PayPal have been limited to using them as an intermediary for credit card transactions with sketchy sellers (mostly eBay). I'm not giving anyone direct access to my bank account, especially with stories like these... jeeze.
I had many of good and bad experiences with paypal. They've rolled on me and gave my money back to a buyer. Luckily, I got the sold item back.
I had my identity stolen using paypal and they had my back like no other. It overdrew the associated bank acount by 2000 dollars, and not only was it all reimbursed, but they covered my overdraft fees and gave me 200 dollars for the inconvience. I also got the bank to waive the same overdraft fees and came out another 150 dollars ahead.
The cookie crumbles both ways.
Me and paypal are good.
Sent from my SPH-D700 using XDA
Another reason:
Some weird buseniss took some money from account. So I asked paypal to but it back, they did. And then I had to do security check to see of my account was hacked. I had to sent a letter from my bank with adress etc. But I do everything only, so they say to send bill for electricity, but I dont get no bills, I live with my parents. I used paypal 2 years ago for the last time, I was a happy user, but know there are still 50 freaking euros I cant, get back
Galaxy Gio
CM7.2 by phiexz
wow such horrible stories! seems like sometimes we really feel powerless against these big companies right ?
Yeah ik bro. There were multiple times when paypal would just refund the buyer's money and I would end up getting scammed even though the phones/tablets I was selling were perfectly functional. I soon realized after this happened to me twice that paypal is just a plain scam and I stopped selling stuff on ebay.
derekwilkinson said:
So here is my absolute HORROR STORY of dealing with PayPal.
I sold a phone on eBay (an Evo with a clean ESN and rooted w/ICS) and the seller emails me a few days later saying the phone can't be activated and they were on the phone with sprint for 3 hours and the "other Evo they bought was able to be activated (wtf? why would they buy two for the same account??)" so I asked them for the ESN number to double check... they give me the serial number. REALLY? You've been on the phone with Sprint for "3 hours" but don't know the damn ESN number??? The person is obviously a LIAR. I eventually get them to give me the ESN (which sprint says they can activate and say they haven't had anyone trying to activate the ESN... proving they are a liar). I ask why they didn't just go to the store since I looked up their address and they had one close by. They ignore the question and say they are going to file a report against me. I say go ahead, thinking paypal will listen to my evidence.... NOPE!!!!!
PayPal completely IGNORES the evidence and after freaking WEEKS they give her the money back!!! I have NO PHONE, NO TRACKING NUMBER, and NO MONEY!!!
WTF!!!
Oh and get this.. "the phone can't be activated because it has ICS...". I literally screamed in anger when I read this. I've activated phones rooted with ICS a million times, and it was in the damn description that it had ICS.
I'm calling PayPal tomorrow and telling them to give me the money, or give me a tracking number, or I'm filing a damn police report.
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Another example of corruption....
Very sorry for you sir
Sent from a blaze of amazon using Tapatalk
not sure if this is the right place for this...
http://www.theguardian.com/technolo...es-users-to-reset-passwords-after-cyberattack
Ebay urges users to reset passwords after cyberattack
Auction site’s database containing encrypted passwords and personal data has been hacked
theguardian.com, Wednesday 21 May 2014 19.30 BST
Jump to comments (394)
ebay logo Ebay asks customers to reset their passwords after a cyberattack compromised user information. Photograph: Niall Carson/PA
Auction site eBay has urged users to change their passwords after suffering what may have been the biggest-ever cyber-attack when hackers broke into a database holding its 233m customers’ personal data.
EBay said the breach, which was detected two weeks ago, had not given the hackers access to customers’ financial information. But it did affect a database holding encrypted passwords as well as customer names, email addresses, physical addresses, phone numbers and dates of birth which were not encrypted.
The site has 233 million customers worldwide, including more than 14 million active in Britain.
In a statement, the auction site said that a database was compromised between late February and early March. PayPal, the payment arm of eBay, released a statement saying it was not affected and that financial information had not been compromised.
“The scope for damage is absolutely huge and could be the biggest hack of all time, given the number of users eBay has,” said Rik Ferguson, global vice president of security research at security software firm Trend Micro.
While financial information was protected the personal information exposed in the compromise was “neatly packaged information that is worth a lot to cybercriminals and though eBay claims that financial information was not compromised we shouldn’t be reassured by these statements,” said Professor Alan Woodward from the department of computing at the University of Surrey.
“It is inexcusable for a company the size of eBay with the amount of data it holds to not encrypt all personal information held and to not constantly be at the forefront of security technology,” Ferguson agreed. “It should not have taken them three months to notice a break-in like this.”
Exposure of personal information such as postal addresses and dates of birth puts users at risk of identity theft, where the data is used to claim ownership of both online and real world identities. Users are also at risk of phishing attacks from malicious third-parties, which use the private details to trick people into handing over bank account, credit card or other sensitive information.
The break-in was not caused by the “Heartbleed” flaw in internet servers that received publicity this year. Instead, the hackers “compromised a small number of employee log-in credentials, allowing unauthorised access to eBay’s corporate network”, the company said.
The attack is even bigger than that which affected the US retailer Target in December, when around 40m customer credit cards were stolen by hackers, who broke into the company’s systems. The fallout from that security breach led to the resignation of Target’s chief executive in May.
Ebay has been described as the “golden goose” by some security researchers because of its large user base, but other internet companies yet to suffer large hacks of this nature are also considered prime targets.
Amazon, for instance, has around 244m active accounts, each with credit cards attached. Apple’s iTunes – arguably the biggest database of shoppers – has around 800 million users, most of which will have credit cards attached to their accounts.
“Information security and customer data protection are of paramount importance to eBay Inc, and eBay regrets any inconvenience or concern that this password reset may cause our customers,” said an eBay spokesperson.
“We know our customers trust us with their information, and we take seriously our commitment to maintaining a safe, secure and trusted global marketplace.”
Ebay said it is investigating the compromise working with law enforcement and security experts.
“Ebay has been around for a very long time and given people’s passwords habits – keeping the same passwords for years and re-using that password on many different sites – it is more likely to have that common, old password,” said Ferguson.
The company said that there had been “no evidence of the compromise resulting in unauthorised activity for eBay users, and no evidence of any unauthorised access to financial or credit card information”.
Troy Gill, senior security analyst at internet security firm AppRiver said: “This breach is a stark reminder that no organisation is immune to cyberattacks.”
Users will be prompted by email as well as on-site to change their passwords as a precaution, despite the stolen passwords being encrypted and showing no evidence of being compromised.
Shoppers who use the same password on other sites are encouraged to change those passwords too.
“It’s important that people listen to eBay and, when notified by email, change their password, as well as updating any other site which uses the same log-in credentials,” said Chris Boyd, a malware intelligence analyst at security firm Malwarebytes.
Don't see what this has to do with development or related to nexus 5/android software
Unfortunately this thread will be locked soon. Has absolutely nothing to do with the device.
Sent from my Nexus 5 using Tapatalk
Yep ot...lock it before it spreads!
This isn't relevant to the Nexus 5
Closed
Hi, I got my Moto G 2nd gen 2 months ago and when I got it there was a slight area of the screen where the glass touched the display too much, making it sorta off colour on that part of the screen like when you press down too hard except this is where the screen is always like that.
Now I feel like it has gotten slightly worse over time and want to use my warranty, however 2 months ago I unlocked the bootloader with the intentions of rooting it (I never gotten round to rooting it in the end)
I messaged moto support last night and they sent me an email saying how I can return it to be repaired but also said:
Motorola will repair and return your phone free of charge under the warranty conditions. If in the event that your phone is found to be out of warranty by the repair centre then please be advised that a quotation and handling charge may be applied. Any damage caused by using unauthorised operating systems, tampering or altering the device firmware and any signs of physical damage that were undisclosed prior to sending for repair will void your warranty and you may be charged for repair.
You can expect the phone to be repaired within 10 working days from its arrival at our repair centre but please allow additional days for postage. Please also note that Motorola do not accept claims for losses incurred by customers not following the process detailed in this message.
This is weird because on another thread on xda (http://forum.xda-developers.com/showthread.php?t=2574104) it said that even though I unlocked the bootloader, as I live in the EU I legally can get a hardware problem like this fixed by them for free as unless they can prove that unlocking the bootloader did this then they have to fix.
I don't wanna send it off and it come back as they think my warranty is void, how can I assert my rights in a situation like this to get my screen defect fixed?
Many thanks
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
ch1llahh said:
My advice is to actually call your local Motorola service and speak to a person instead of writing them. If they still refuse your repair you should contact amazon as they have a very accommodating return policy. Last step is to visit your local consumer protection office and ask for legal support.
Bte from which country are you from?
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The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
Addapp said:
The UK, I'm looking at Amazon and through my previous orders I cant contact them about my phone order anymore as its been more than 2 months, do you reckon I should just send an email to them anyway?
Thanks for replying by the way
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Amazon have a great returns policy, you can contact them for return or refund of items out of the initial returns period using live chat. Use this link
https://www.amazon.co.uk/gp/help/contact-us/general-questions.html?skip=true
Use 'An order I placed', select the item and you can chat live with an agent. How you deal with it and what you say is wrong with the phone is then up to you.
If you're in the UK, the Sale of Goods Act is your friend, and holds the seller, not the manufacturer, legally liable for any defects in the product (the key phrases are "not fit for purpose", "not as described", and "not of merchantable quality").
In practice, this often means that you end up dealing with the manufacturer to resolve problems after purchase, since many retailers lack the facility to carry out repairs and end up being a conduit between you and the manufacturer; thus it's often easier to go to the manufacturer directly.
However, that still doesn't remove the seller's obligations under the law, and Amazon's policy doesn't supersede the law. If you've only had the phone for two months, and it was defective from the moment you received it, it's Amazon's legal responsibility to address the issue.
I would recommend requesting a full refund or a replacement with a new device. Make sure to wipe the old one before sending it back. If Amazon refuses to play ball, have a chat with your local Citizens' Advice Bureau. That said, in my experience Amazon is usually willing to abide by its legal obligations after only a little bit of to-and-fro reminding them of said obligations. I've successfully returned a few items more than a year after purchase because they should have lasted for several years (see the "not fit for purpose" mentioned above), although Amazon's initial responses were to suggest that nothing could be returned after thirty days, followed by a suggestion that I take it up with the manufacturer.
Just remind Amazon of the Sale of Goods Act's requirements, and you should be alright.
Thank you so much for the help!
I contacted amazon today rather than Motorola, and it literally took 5 minutes of live chat to get a replacement phone sent to me first class and the return label for the old one to come here. What a difference it is compared to the horrific experience from the Motorola live chat who don't even know the EU directive.
Really happy to now have a replacement coming rather than sending it to a repair centre and having no phone for a week.
Good result, and just as expected from Amazon. Their live chat system for returns/refunds is very straightforward.
I bought mine them too, not quite the cheapest, but worth a couple of quid extra for the piece of mind in case a replacement needed whilst under warranty.
Addapp said:
No reply? Ah well
As an update I had a conversation with the online chat support motorola customer care thing last night, saying how I unlocked my bootloader however I believe that as I live in the EU I still have a warranty set out by a directive (I refered to this http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 a lot, provided a lot of useful information)
They then forwarded my message onto a relevant department (whoever that was) after saying many times that the warranty was completely void, and I spoke to them again today and they said they got a message back from said department who said the same thing where no repair can be issued as the warranty has been voided. I again tried to assert the EU law but he couldnt help me or even forward me onto someone who could help me, so I gave up.
I'm at a loss people The website in this post http://forum.xda-developers.com/showpost.php?p=56181695&postcount=40 said that if they refuse to repair then "you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations." but I would have no bloody idea on how to do that.
To expand, I bought the device on Amazon but it has been more than 2 months since I got the device so I have no option to message them about the device specifically.
Someone please help me
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Click to collapse
I unlocked my phone too and when I messed up with the system files, I sent it to 'MediaMarkt' (the shop from where I bought it), and they sent me my phone back a month later and said that it is out of warranty because of unlocking and rooting, and it was in Spain. But luckily I flashed the system files via fastboot and its working fine now.
I contacted the Citizens Advice consumers service in the UK and they replied with this:
pastebin .com/GpUxggaK (Remove Space, cant post links as I don't have 10 posts)
As a TL;DR they said to contact amazon, and that the UK actually has a 6 year warranty for faulty goods (good god thats a long time) and that they will send a complaint to the trading standards if I give them motorolas postcode and address so that's cool.
I'm expecting my new moto g to come tomorrow thankfully