Unlocked Verizon Note 5 on Bell Canada MMS issue - Galaxy Note5 Q&A, Help & Troubleshooting

Hello Guys, I have a big problem with receiving and sending MMS on my unlocked Verizon branded Note 5 on Bell Canada network. APN settings are correct and yet I'm still getting the message "MMS can't be downloaded". I googled half of the internet and each advice I found led to no progress at all. I finally spoke with the second level Bell technician and they told me that it is not an uncommon problem on the branded devices and that the issue might be related to the provisioning settings. Technician can see that the message is getting pushed to my device, but it keeps rejecting it. Any idea which direction should I go? Thank you very much in advance. Just FYI, I can't send MMSs either...

go into APN Settings, change the protocol from IPV4 to IPV6

Thank you, but no change...

arthvpatel said:
go into APN Settings, change the protocol from IPV4 to IPV6
Click to expand...
Click to collapse
Ask the tech to re provision your device. Rogers can do it on their end in sure bell can too.

Related

Rogers Phone [unlocked], FIDO SIM, always Roaming...

Hi everyone. I have been doing a tonne of reading trying to figure out a couple of things for my Treo 750.
It is a Rogers phone for which I paid an online service provider to unlock. I am using my FIDO SIM in it without any problems.
It says I am always roaming and although assurances from FIDO I won't be charged Roaming fees, it gets kind of annoying everytime I check my email that it tells me I am roaming and asks if I am sure I want to do this....
So, I understand there is carrier specific info in the carrier.pxp file. I am told the Rogers network code is in this file.
Am I able to edit this to include the FIDO network code 302370 so the phone doesn't think it is always roaming?
Would it be better to unbrand / unlock the phone to WM6.1 via the methods I see here in the forums? [dubLeE's method].
Thanks everyone,
Ryan
It has nothing to do with your phone. It's the fact you are using the Fido GSM card on a Rogers network. It has nothing to do with whether your phone is locked or unlocked, and changing the carrier code won't do anything.
To disable the roaming network check when you check email, from Outlook Mobile go to Tools -> Options, choose the email account you've setup, then go to Send/Receive Schedule -> Advanced Settings -> check "Use automatic send / receive schedule when roaming"
Hi number16. Thanks for the reply.
The "Use automatic send / receive schedule when roaming" doesn't seem to prevent the "You are currently roaming. Synchronizing may result in additional charges" dialog box when the schedule is set to manual. In fact, the checkbox is greyed out and not selectable with a manual schedule. Even with an automated schedule configured, you are still prompted when doing a manual send/receive.
I was thinking that if the phone was configured such that it thought its' home network carrier code was the FIDO code, it wouldn't consider me roaming.
Anyways, sounds like I am stuck with it. Thanks again for the info
I have the exact same problem with my work Exchange email on a Rogers Touch Diamond. The roaming has to be defined by the ROM or registry. When I put my Fido SIM in a Rogers Samsung Jack flashed with the Fido ROM, there is no issue with roaming.
Hi there,
Same issue here, I am using my unlocked Treo 750 from Rogers on Bell network.
It works fine, except for the roaming issue.
How to get rid of that triangle icon on the top?
Were you able to edit the carrierDB.pxp file?
Please help.
Did you change your network settings over to the correct settings for the network of the SIM card you are using?
Unlocking a phone will allow other SIM cards to work, but if you don't change your network settings, then the phone will still try to connect to the Rogers network.
How do i unlock the network, i have a samsung corby phone which is rogers based and am using a fido sim card. Everything works except the internet which comes up as network error. please let me know if you can help. email- [email protected], thank you.
alyssaripley18 said:
How do i unlock the network, i have a samsung corby phone which is rogers based and am using a fido sim card. Everything works except the internet which comes up as network error. please let me know if you can help. email- [email protected], thank you.
Click to expand...
Click to collapse
This is a Palm Treo 750 forum. You should find a forum specific to your handset for exact instructions.
In general, your phone probably has a 'Settings' menu which would have some sort of option to edit your network settings. That's where you would make the change. You would have to get the proper settings from Fido.
startngate said:
Did you change your network settings over to the correct settings for the network of the SIM card you are using?
Unlocking a phone will allow other SIM cards to work, but if you don't change your network settings, then the phone will still try to connect to the Rogers network.
Click to expand...
Click to collapse
If I have the APN set to the one for the network of the SIM Card I am using then will I not get charged roaming?
Is it possible for it to actually be roaming and me not knowing about it?

[Q] Bought used phone, no signal / poor reception

Hi all,
I have a question to those more knowledgeable about GSM network/settings (I come from a CDMA background). I bought my girlfriend a Captivate on EBay for Christmas; everything is working OK except it cannot get any signal. As far as I know everything is set up as it should, it just won't show any bars. While using the ServiceMode app [*#0011#] it goes from NO SERVICE to GSM : LIMITED and back over and over. While using her old phone in the same spot it has full bars. We went to the ATT store and made sure everything was set up on their end. I think the phone is defective but I figured I would check here first. I'll attach some relevant (I think) screen caps and if anything jumps out or you have anything for me to try and fix this, please let me know.
edit/
Also does anyone know the exact location of the internal antenna? I opened the phone up to see if something came lose during shipment or whatever and I didn't really get anywhere. I wanted to try and jury rig a extended antenna to see if that helped reception.
You flashed that ROM/theme on the phone? Or it came like that when you bought it?
That is Serendipity 5.1.. I figure while she can't use the phone as a phone, she should still benefit from a nice rom and kernel. When I received the phone originally it had the stock rom. Before I flashed a custom I made sure to check everything out first and the problem was there since the beginning. Since then I've flashed back to stock, tried different radios, etc etc but the results are always the same.
I don't know what the person before me did to the phone though, maybe he/she flashed something incorrectly and wrote over important settings? I don't know what I'm looking at that's really why I am asking here.
Grabbed some more settings, anything seem strange or wrong?
Stupid question, but do you have an active AT&T Sim card in the Phone? btw, these phones absolutely, positively will not work on Sprint or any other CDMA carrier.
rpicaso said:
Stupid question, but do you have an active AT&T Sim card in the Phone?
Click to expand...
Click to collapse
Yes I have her new Sim card which was activated at the store over the weekend. I can switch it between her two phones, old one full bars, Captivate no bars.
Check you APN Settings. Menu> Wireless and networks > Mobile Networks > Access Point Names and let us know what they are, and we can go from there.
Says ATT WAP
Tap where is says att wap and check the settings to see if they match these:
Name: ATT WAP
APN: wap.cingular
Proxy: wireless.cingular.com
Port: 80
Username:not set
Password:not set
Server: not set
MMSC: http://mmsc.cingular.com
MMS Proxy: wireless.cingular.com
mms port - 80
mcc 310
mnc 410
authentication type - none
apn type- internet + mms
If not, adjust them accordingly and see if it clears up. If not I'd say you have a serious hardware problem.
Those settings look good to me. Thanks for the help I suppose my problem is more serious. Anyone know of anything else I can check to maybe narrow my problem down? I'm not afraid to try and replace a radio/circuit board/internal antenna.
enter *#2263# and check that band selection is set to automatic.
Yep set to AUTOMATIC - Select GSM & WCDMA All Bands
Is there something equivalent to a PRL for GSM phones? Something that tells it what towers it can connect to?
idk if its related but i have poor signal problems too with my phone sometimes only shows bars and no h or edge and sometimes just says no service or emergency calls only
Yeah same here, right now it says Emergency calls only. I know for a fact that there are at least 6 GSM cell towers in this vicinity.
Can this issue have something to do with a failed unlocking attempt? I've been trying to research all routes and I tried to "unlock" to phone by using SGS Unlock Tool (rooted method), it was never successful. It states "Sorry, no codes found unknown error", possibly meaning that something internally is screwed up? I'm just pulling stuff out of my bum at this point. Any help will be appreciated!
Last bump for the weekend. Any suggestions? Already bought a new one but I still have 30 days to return it if I can figure out how to fix this.

[Q] Atrix HD on Straight Talk - No Internet - PLEASE HELP!!!

Hi,
Can someone please shed some light on my problem.
I ordered an Atrix HD from eBay, thinking it was unlocked but later found out from the buyer it was locked. No big deal I thought since I was going to use it on Straight Talk's AT&T compatible sim and ST said phone DOES NOT need to be unlocked for features/service to work.
Well, right out of the box with an activated ST sim I started up the phone, never got to the "sim card unlock" screen as I thought I was going to get though I inserted a "foreign carrier" sim, but rather went straight to Home Screen. I made a call, sent a text . . . all good. However, internet and mms not working. I cannot connect to the internet at all. Phone doesn't even make an attempt, no error messages, just a plain "no internet connection" message the second I press anything that needs an internet connection.
Spoke to ST for hours trying different APN settings, nothing works! Used wi-fi to download app "tweakker", tried those APN settings as well, still no internet. ST has no other solutions for me. They are clueless. I once again asked, could it be because the phone is LOCKED? And once again they assured me it should not make a difference since they use AT&T towers. I tried using an app called APN Backup and restore, but I cannot use it on my phone though it is running ICS 4.0.4 and no "3rd party changes allowed" popps up.
My phone has the AT&T APN settings as default and are locked I can't delete or edit them. I CAN however create new APN's which I have multiple times, saved them, booted up and selected them. They are still there after a reboot but still the phone seems not to even recognize them being there.
I even tried a factory reset, thinking it may solve the problem but to no avail. :crying:
Today I contacted Motorola. After 2 hrs on the phone with them, still back to squar one. They had "NO IDEA" as to why I couldn't connect and why my phone couldn't accept the new APN's. So Straight Talk couldn't help me, Motorla said, "send us the phone and we can see if there is something wrong with it and you can have it back within 3-4 weeks(!!) or "learn to live" with the phone as is!"
So, after a lot of reading through online forums, searching for answers, I am left to wonder if my phone is acting the way it is because it is not an UNLOCKED PHONE. (Could the solution really be that simple???)
The people I have read who have an Atrix HD with other carriers besides AT&T seems to have no problem with their phones. However, it doesn't say if they bought unlocked versions or not.
I am now turning to this forum as my last cry for help. Can someone PLEASE SHED SOME LIGHT ON THIS FOR ME???
** Do I need to unlock this phone (I have no issues ordering an unlock code and getting a T-mobile sim to do this) in order for the internet to work?
** Is the phone not recognizing the APN's because the phone is technically locked? (Even though Straight Talk says their service should work on a locked phone).
** If I do get a T-mobile sim and try to unlock the phone, will I get the "sim unlock code" screen, because it sure isn't popping up when I insert my ST sim.
(What good is an unlock code if I can't get to the "unlock code" window?)
Any answers are appreciated.
Thanks!
My phone's info:
Motorola Atrix HD MB886
Manufacture date: Aug 10, 2012
System version: 77.12.22.MB886.ATT.en.US
Android v. 4.0.4
rosengard said:
Hi,
The people I have read who have an Atrix HD with other carriers besides AT&T seems to have no problem with their phones. However, it doesn't say if they bought unlocked versions or not.
I am now turning to this forum as my last cry for help. Can someone PLEASE SHED SOME LIGHT ON THIS FOR ME???
** Do I need to unlock this phone (I have no issues ordering an unlock code and getting a T-mobile sim to do this) in order for the internet to work? Not sure on that one, but unlocking your phone certainly won't hurt it.
** Is the phone not recognizing the APN's because the phone is technically locked? (Even though Straight Talk says their service should work on a locked phone). Unless the SIM is unlocked is may be stuck on the AT&T APNs. Might as well try unlocking it with a service.
** If I do get a T-mobile sim and try to unlock the phone, will I get the "sim unlock code" screen, because it sure isn't popping up when I insert my ST sim. That's how mine is. I SIM unlocked the AT&T model for T-Mobile US in this way. I didn't have to change any APNs, everything worked off the bat.
(What good is an unlock code if I can't get to the "unlock code" window?)
Any answers are appreciated.
Click to expand...
Click to collapse
I answered a few for you. I don't have Straight Talk anymore after finding out about their very limited data usage in my area. I dropped them for T-Mobile "Unlimited Nationwide 4G" plan and I am much happier.
rosengard said:
Hi,
Can someone please shed some light on my problem.
I ordered an Atrix HD from eBay, thinking it was unlocked but later found out from the buyer it was locked. No big deal I thought since I was going to use it on Straight Talk's AT&T compatible sim and ST said phone DOES NOT need to be unlocked for features/service to work.
Well, right out of the box with an activated ST sim I started up the phone, never got to the "sim card unlock" screen as I thought I was going to get though I inserted a "foreign carrier" sim, but rather went straight to Home Screen. I made a call, sent a text . . . all good. However, internet and mms not working. I cannot connect to the internet at all. Phone doesn't even make an attempt, no error messages, just a plain "no internet connection" message the second I press anything that needs an internet connection.
Spoke to ST for hours trying different APN settings, nothing works! Used wi-fi to download app "tweakker", tried those APN settings as well, still no internet. ST has no other solutions for me. They are clueless. I once again asked, could it be because the phone is LOCKED? And once again they assured me it should not make a difference since they use AT&T towers. I tried using an app called APN Backup and restore, but I cannot use it on my phone though it is running ICS 4.0.4 and no "3rd party changes allowed" popps up.
My phone has the AT&T APN settings as default and are locked I can't delete or edit them. I CAN however create new APN's which I have multiple times, saved them, booted up and selected them. They are still there after a reboot but still the phone seems not to even recognize them being there.
I even tried a factory reset, thinking it may solve the problem but to no avail. :crying:
Today I contacted Motorola. After 2 hrs on the phone with them, still back to squar one. They had "NO IDEA" as to why I couldn't connect and why my phone couldn't accept the new APN's. So Straight Talk couldn't help me, Motorla said, "send us the phone and we can see if there is something wrong with it and you can have it back within 3-4 weeks(!!) or "learn to live" with the phone as is!"
So, after a lot of reading through online forums, searching for answers, I am left to wonder if my phone is acting the way it is because it is not an UNLOCKED PHONE. (Could the solution really be that simple???)
The people I have read who have an Atrix HD with other carriers besides AT&T seems to have no problem with their phones. However, it doesn't say if they bought unlocked versions or not.
I am now turning to this forum as my last cry for help. Can someone PLEASE SHED SOME LIGHT ON THIS FOR ME???
** Do I need to unlock this phone (I have no issues ordering an unlock code and getting a T-mobile sim to do this) in order for the internet to work?
** Is the phone not recognizing the APN's because the phone is technically locked? (Even though Straight Talk says their service should work on a locked phone).
** If I do get a T-mobile sim and try to unlock the phone, will I get the "sim unlock code" screen, because it sure isn't popping up when I insert my ST sim.
(What good is an unlock code if I can't get to the "unlock code" window?)
Any answers are appreciated.
Thanks!
My phone's info:
Motorola Atrix HD MB886
Manufacture date: Aug 10, 2012
System version: 77.12.22.MB886.ATT.en.US
Android v. 4.0.4
Click to expand...
Click to collapse
I'm using my locked AHD on ST with no problems at all. I know I posted my settings here at one time, let me see if I can find the post.
Sent from my Atrix HD running H Delicious 4.04 using XDA Premium.
mattlgroff said:
I answered a few for you. I don't have Straight Talk anymore after finding out about their very limited data usage in my area. I dropped them for T-Mobile "Unlimited Nationwide 4G" plan and I am much happier.
Click to expand...
Click to collapse
Thanks for your reply . . .
I will try to unlock it as soon as my T-mobile micro sim arrived. I am surprised that you didn't have to enter any APN settings for T-mobile though. Why is that? I thought that you always have to adjust the settings for the specifc network you are using. Did your internet work right away? Did you get the "sim unlock code" screen when you first popped in the T-mobile sim? Just curious so that I know what to expect when I get my own T-mobile sim.
I have really bad reception where I live and unfortunatelly it is only At&t's towers I get any bars with , thus I am stuck with either full price AT&T or Straight Talk since they use AT&T towers.
Thanks again. I appreciate your reply.
rosengard said:
Thanks for your reply . . .
I will try to unlock it as soon as my T-mobile micro sim arrived. I am surprised that you didn't have to enter any APN settings for T-mobile though. Why is that? I thought that you always have to adjust the settings for the specifc network you are using. Did your internet work right away? Did you get the "sim unlock code" screen when you first popped in the T-mobile sim? Just curious so that I know what to expect when I get my own T-mobile sim.
I have really bad reception where I live and unfortunatelly it is only At&t's towers I get any bars with , thus I am stuck with either full price AT&T or Straight Talk since they use AT&T towers.
Thanks again. I appreciate your reply.
Click to expand...
Click to collapse
ok since you're going to use T-Mobile, you don't need the ST APNs
rosengard said:
Thanks for your reply . . .
I will try to unlock it as soon as my T-mobile micro sim arrived. I am surprised that you didn't have to enter any APN settings for T-mobile though. Why is that? It has a bunch built in for lots of carriers.
I thought that you always have to adjust the settings for the specifc network you are using. Did it for me.
Did your internet work right away? Yes, HSPA+ right away. Did you get the "sim unlock code" screen when you first popped in the T-mobile sim? Just curious so that I know what to expect when I get my own T-mobile sim. Yes.
I have really bad reception where I live and unfortunatelly it is only At&t's towers I get any bars with , thus I am stuck with either full price AT&T or Straight Talk since they use AT&T towers.
Thanks again. I appreciate your reply.
Click to expand...
Click to collapse
Answered a few more.
ATGAdmin said:
I'm using my locked AHD on ST with no problems at all. I know I posted my settings here at one time, let me see if I can find the post.
Sent from my Atrix HD running H Delicious 4.04 using XDA Premium.
Click to expand...
Click to collapse
Wow . . so you are saying you just popped in your ST sim and you were up an running just like that? Why isn't that working for me???
Can I ask when you purchased yours? Was it before they came out with the OS upgrade? You are the first person that I came accross that have a locked phone like myself with ST service. But yours is working! So what the heck is wrong with my phone? At first I thought it was not working because the phone being LOCKED but now that I see yours was working fine I am starting to wonder if it is MY phone that has a problem. Or could it be a corrupt sim that is not connecting with the towers? When I asked ST that question they said if the sim wasn't working correctly I wouldn't be able to make calls either, so they stand by their card. hmm.... If you have those settings I appreciate it:
This is what I have tried so far:
The standard APN settings that come with the sim card:
Name: Straight Talk
APN: att.mvno
Proxy: proxy.mvno.tracfone.com
Port: http:mmsc.cingular.com (with // after http
MMSProxy: 66.209.11.33 (also tried mms2.tracfone.com)
MMS Port: 80
I also searched the internet for a tons of other options, leaving proxy blank, inserting "default, etc" under APN type . . . I tried A LOT and still nothing..
Using the app "Tweakker" I got these settings which I also tried with no luck:
They require two APNs
Internet:
Name : Straight Talk
APN: att.mvno
Proxy: proxy.mvno.tracfone.com
Port: 80
MMS Port: 80
MCC: 310
MMC: 410
APN Type: default,*
For MMS:
Name: Straight Talk MMS
APN: att.mvno
MMSC: http:mmsc.cingular.com (with // after http
MMS Proxy: 66.209.11.33
MMS Port: 80
MCC: 310
MMC: 410
APN Type: mms
So . . .if you have anything different . . .please share so that I can try your version.
Thanks for your help!
ATGAdmin said:
ok since you're going to use T-Mobile, you don't need the ST APNs
Click to expand...
Click to collapse
Hi ,
I will actually be using Straight Talk on this phone but in order to unlock it I ordered a T-mobile sim so that I can get to the "sim unlock code" screen since just inserting my ST sim doesn't bring up that screen. I posted the APNs I have tried so far . . .if yours are different please post when you get a chance. Thanks again.
rosengard said:
Hi ,
I will actually be using Straight Talk on this phone but in order to unlock it I ordered a T-mobile sim so that I can get to the "sim unlock code" screen since just inserting my ST sim doesn't bring up that screen. I posted the APNs I have tried so far . . .if yours are different please post when you get a chance. Thanks again.
Click to expand...
Click to collapse
You DO NOT need to unlock the phone if you're using the Straight Talk AT&T SIM.
You just need the correct settings.
Sent from my Atrix HD running H Delicious 4.04 using XDA Premium.
mattlgroff said:
Answered a few more.
Click to expand...
Click to collapse
Thanks for sharing that info. Appreciate it!
ATGAdmin said:
You DO NOT need to unlock the phone if you're using the Straight Talk AT&T SIM.
You just need the correct settings.
Sent from my Atrix HD running H Delicious 4.04 using XDA Premium.
Click to expand...
Click to collapse
soo . . .what ARE the correct settings? Anyone??? I have tried so many different versions and EVERYTHING ST rep gave me . . I am out of ideas for APN's . . . . anybody with APN's they can share that I can try? Thanks again.
Apn for st
NAME= Straight Talk ATT
APN= att.mvno
MMSC= http://mmsc.cingular.com
MMS proxy= 66.209.11.33
MMS port=80
MCC=310
MNC=410
APN type= default,supl,mms
APN protocol=IPv4
APN roaming protocol= IPv4
Bearer= Unspecified
Save and reboot and then everything works fine!!!!
Hope it hepls!!!
mkrunk12 said:
NAME= Straight Talk ATT
APN= att.mvno
MMSC= http://mmsc.cingular.com
MMS proxy= 66.209.11.33
MMS port=80
MCC=310
MNC=410
APN type= default,supl,mms
APN protocol=IPv4
APN roaming protocol= IPv4
Bearer= Unspecified
Save and reboot and then everything works fine!!!!
Hope it hepls!!!
Click to expand...
Click to collapse
Thanks . . I gave it a try rebooted and still nothing! I left all othe fields blank as per your settings and my phone don't have the "APN roaming protocol: IPv4. Instead I have a grey/shaded out "APN enable/disable that is checked for enable" I can't control that option. It is just there.
Thanks for settings but I am still looking for something that will work on mine.
rosengard said:
Thanks . . I gave it a try rebooted and still nothing! I left all othe fields blank as per your settings and my phone don't have the "APN roaming protocol: IPv4. Instead I have a grey/shaded out "APN enable/disable that is checked for enable" I can't control that option. It is just there.
Thanks for settings but I am still looking for something that will work on mine.
Click to expand...
Click to collapse
Rosengard,
I use the ATRIX HD with straight talk, and the way I see it, the issue is the proxy believe it or not...
apn:
att.mvno
proxy:
66.209.11.33 NOT proxy.mvno...
all else the same...
mattpall said:
Rosengard,
I use the ATRIX HD with straight talk, and the way I see it, the issue is the proxy believe it or not...
apn:
att.mvno
proxy:
66.209.11.33 NOT proxy.mvno...
all else the same...
Click to expand...
Click to collapse
Hi . . .thanks for your input . . .
I tried using Straight Talk's original APN's (I think that is what you meant) and only replaced the proxy to 66.209.11.33 looking like this:
Name: Straight Talk
APN: att.mvno
Proxy: 66.209.11.33
Port: 80
MMSC: http:mmsc.cingular.com (// after http: . . . post won't let me use link . . new at this)
MMS Proxy: 66.209.11.33
MMS Port: 80
Unfortunatelly . . . still not working!!! :crying:
rosengard said:
Hi . . .thanks for your input . . .
I tried using Straight Talk's original APN's (I think that is what you meant) and only replaced the proxy to 66.209.11.33 looking like this:
Name: Straight Talk
APN: att.mvno
Proxy: 66.209.11.33
Port: 80
MMSC: http:mmsc.cingular.com (// after http: . . . post won't let me use link . . new at this)
MMS Proxy: 66.209.11.33
MMS Port: 80
Unfortunatelly . . . still not working!!! :crying:
Click to expand...
Click to collapse
is your authentification set to "Pap or Chap"
mattpall said:
is your authentification set to "Pap or Chap"
Click to expand...
Click to collapse
No it is not it is like this:
Authentication: Not Set
rosengard said:
No it is not it is like this:
Authentication: Not Set
Click to expand...
Click to collapse
Needs to be set to "PAP or CHAP"
mattpall said:
Needs to be set to "PAP or CHAP"
Click to expand...
Click to collapse
Thanks .. .tried "Pap or Chap" as well but still nothing!
rosengard said:
Thanks .. .tried "Pap or Chap" as well but still nothing!
Click to expand...
Click to collapse
Send screenshots of your APN screens.
Sent from my MB886 using Tapatalk 2

N960U1 hates Red Pocket Mobile (VZW MVNO)

So my Unlocked Note 9 works great on Verizon Prepaid, however, it does not work on the Verizon MVNO Red Pocket Mobile. This would have been great to know before purchasing a 6 month plan, but alas I am stuck. The sim works fine in my Moto G5 plus, so it has to be either Samsung or Red Pocket causing the problem.
Red Pocket has no specific APN settings for their Verizon plan, and Network mode says "LTE/3g/2g (auto connect)"
The device switches between full bars and no service. When there are bars, it says "device not registered on network."
Customer Service is confused and useless.
Has anyone else experienced this issue with their device or know how to fix it?
try this?
https://help.goredpocket.com/hc/en-us/articles/115003899488-How-to-Program-a-CDMA-Device
entropism said:
try this?
https://help.goredpocket.com/hc/en-us/articles/115003899488-How-to-Program-a-CDMA-Device
Click to expand...
Click to collapse
Thank you for the reply. Unfortunately those functions do not work without the device being seen as registered on the network, and network unavailability prevents it as well
Are you SURE you're on the CDMAV plan, not CDMAS, GMSA or GMST plans? The Moto G5 Plus would work with any of the 4, but a locked Verizon Note might not (I've heard Verizon changed their locking policy to be more restrictive with the Note 9, but may be mistaken).
entropism said:
Are you SURE you're on the CDMAV plan, not CDMAS, GMSA or GMST plans? The Moto G5 Plus would work with any of the 4, but a locked Verizon Note might not (I've heard Verizon changed their locking policy to be more restrictive with the Note 9, but may be mistaken).
Click to expand...
Click to collapse
I am positive. I checked, rechecked, and triple checked with CS agents over the course of many hours. It began with an imei verification in which they said it was compatible with cdmav, and ended with them saying that my device was not compatible with the cdmav plan and them hanging up abruptly.
rickyray9 said:
I am positive. I checked, rechecked, and triple checked with CS agents over the course of many hours. It began with an imei verification in which they said it was compatible with cdmav, and ended with them saying that my device was not compatible with the cdmav plan and them hanging up abruptly.
Click to expand...
Click to collapse
I had the same problem with my factory unlocked Galaxy S9. I found others with this issue here:
https://forum.xda-developers.com/galaxy-s9/help/unlocked-s9-register-verizon-mvno-t3768141
Someone posted somewhat of a workaround here which I did successfully for the month I was on Redpocket:
https://forum.xda-developers.com/showpost.php?p=76313042&postcount=18
Fortunately I still had my Pageplus SIM card available to do this trick. Any time my phone was rebooted I had to go through this process.
I am having the same problem with my unlocked s9. It is really annoying.
If anyone knows what Red Pocket can do from their end to fix this, please let us know.
hancerm said:
I am having the same problem with my unlocked s9. It is really annoying.
If anyone knows what Red Pocket can do from their end to fix this, please let us know.
Click to expand...
Click to collapse
Update: I have traded in my s9 with an unlocked s10+ and put the cdma sim. It works now! Hopefully, it will also work with future updates!
Possible Solution for Red Pocket-Verizon Problems
POSSIBLE SOLUTION!! (YMMV)
I had a similar problem when I upgraded to Android 10. I no longer had CDMA as a choice for Network mode. Here is the solution that worked for me:
Step #1:
Go to the phone dialer and dial *#*#4636#*#*
This will bring up a new screen
Select "Phone Information"
You will be greeted with a scary-looking screen with lots of stuff
Scroll down and look for "Set Preferred Network Type"
Select "LTE/CDMA auto (PRL)" from the drop-down
This will give you phone service... but not data.
STEP #2
To get data services, you will need to create an APN.
Go to settings/connections/mobile networks/Access Point Names
Click on add and enter the following:
APN Name: Verizon
APN: VZWINTERNET
MCC: 311
MNC: 480
Authentication Type: None
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
I found that this APN worked for me... (YMMV)
Hope this is helpful...
Yes, it's working for me -
Galaxy Note 9, RedPocket VW
NICE!!!
mm_hockey said:
POSSIBLE SOLUTION!! (YMMV)
I had a similar problem when I upgraded to Android 10. I no longer had CDMA as a choice for Network mode. Here is the solution that worked for me:
Step #1:
Go to the phone dialer and dial *#*#4636#*#*
This will bring up a new screen
Select "Phone Information"
You will be greeted with a scary-looking screen with lots of stuff
Scroll down and look for "Set Preferred Network Type"
Select "LTE/CDMA auto (PRL)" from the drop-down
This will give you phone service... but not data.
STEP #2
To get data services, you will need to create an APN.
Go to settings/connections/mobile networks/Access Point Names
Click on add and enter the following:
APN Name: Verizon
APN: VZWINTERNET
MCC: 311
MNC: 480
Authentication Type: None
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
I found that this APN worked for me... (YMMV)
Hope this is helpful...
Click to expand...
Click to collapse
Thanks mm_hockey! Your steps worked perfectly on my Red Pocket Verizon (VZW / CDMAV) S9+. After upgrading my phone to Android 10 and (at the same time) switching from carrier (but not ROM) unlocked SM-G965U to ROM-unlocked SM-G965U1, my previously working Red Pocket service and SIM stopped working. But now it's great!
mark ran said:
Thanks mm_hockey! Your steps worked perfectly on my Red Pocket Verizon (VZW / CDMAV) S9+. After upgrading my phone to Android 10 and (at the same time) switching from carrier (but not ROM) unlocked SM-G965U to ROM-unlocked SM-G965U1, my previously working Red Pocket service and SIM stopped working. But now it's great!
Click to expand...
Click to collapse
Funny, this steps working for my note 9, and does not work for galaxy 9 with the same Verizon Red Pocket plan. Now I am afraid to update my wife phone (s9+) to Android 10
mm_hockey said:
POSSIBLE SOLUTION!! (YMMV)
I had a similar problem when I upgraded to Android 10. I no longer had CDMA as a choice for Network mode. Here is the solution that worked for me:
Step #1:
Go to the phone dialer and dial *#*#4636#*#*
This will bring up a new screen
Select "Phone Information"
You will be greeted with a scary-looking screen with lots of stuff
Scroll down and look for "Set Preferred Network Type"
Select "LTE/CDMA auto (PRL)" from the drop-down
This will give you phone service... but not data.
STEP #2
To get data services, you will need to create an APN.
Go to settings/connections/mobile networks/Access Point Names
Click on add and enter the following:
APN Name: Verizon
APN: VZWINTERNET
MCC: 311
MNC: 480
Authentication Type: None
APN Protocol: IPv4/IPv6
APN Roaming Protocol: IPv4/IPv6
I found that this APN worked for me... (YMMV)
Hope this is helpful...
Click to expand...
Click to collapse
Yes, this was very helpful in getting my phone fully working again with LTE service, MMS, and phone service. Thank you!
Just to expand, from previous discussions I had with tech support I added some info to the APN settings in addition to what you had. I'm not sure what is and isn't necessary, but everything works with these settings and I'm afraid to remove any line to test that out.
MMSC
http://mms.vtext.com/servlets/mms
Multimedia message port
80
APN type
default,supl,mms
Also, my "Authentication type" is set to "not set" instead of the "none" that yours is. Probably doesn't matter but I thought I'd mention it.
BRMail said:
Funny, this steps working for my note 9, and does not work for galaxy 9 with the same Verizon Red Pocket plan. Now I am afraid to update my wife phone (s9+) to Android 10
Click to expand...
Click to collapse
Hate to bring this thread back from the dead, but this is the only information I found on this issue.
I'm trying to get this exact thing working on my Verizon Samsung Galaxy Note 9, however the indicated special number to dial doesn't seem to do anything. Did it work exactly that way for you as specified?

Is There Any Way to Enable VoLTE on SM-N960U?

So I have an AT&T branded, carrier unlocked, Samsung Galaxy Note 9 model number SM-N960U and I'm currently using Straight Talk as my carrier with a SIM card that uses AT&T towers. Voice Over LTE is disabled on it for AT&T towers and I've been trying off and on every time I get frustrated with my backup phone's cracked screen to find some way to make it function again but to no avail.
Anyone know of any magical fixes for this? I've done quite a bit of searching for answers and I've tried a bunch of things but not come up with any real fix for the problem...
Things I've tried include multiple different APN settings, turning on VoLTE Provisioning manually by dialing ##4636## (VoLTE Provisioned is grayed out with AT&T sim card but not other carriers cause of course it is), I've called Straight Talk and had them do whatever it is they do on their end multiple times with no success and unfortunately the only carrier we get signal with in my area is AT&T or I would be happy to just switch to a Verizon SIM. I also tried looking for a way to root the darn thing (and tried using the rom I found in another thread here to change it from N960U to N960U1 but mine must be on a different update than that rom) cause I'm sure with access I could bypass all AT&T's crap but my security update is too recent to allow for root access so I'm worried it may just be stuck...
Any ideas would be GREATLY appreciated! I'm so frustrated with this phone I'm half tempted to chuck it out my window lol.
Hi, @cloudyrei
I am currently on Old Folks Cellular/Consumer Cellular with an AT&T sim.
Had to change sim cards after the recent 3G shutdown because IMS no longer registered.
Are you using a launcher that can access activities on your N9?
If not, please download Activity Launcher from the F-droid store. I use it on N9 and N20U.
In the Activities menu, please search for: "Call Settings" - this will be found under Call Settings (com.samsung.android.app.telephonyui.hiddennetworksetting.MainActivity) and create a shortcut
"Mobile Network" - this will be found under "Settings" in Activities (com.android.settings.network.telephony.MobileNetworkActivity) and create a shortcut
"Phone info" is also listed under "Settings" in Activities (com.android.settings.RadioInfo) and create a shortcut
Please open "Phone info" and select "LTE only" at the "Set preferred Network Type."
This menu also shows Data network type and Voice network type, which should display "LTE."
On my N9, the "Call Settings" will not have anything selected underneath "Network" or "Band Selection."
Hopefully, you can access your mobile network settings for Straight Talk via "Mobile Network."
Then check settings for your SIM card status in "About phone."
Oh! Thank you for that app! That helps a lot so I don't have to type that string into the dialer every time!
Unfortunately this is what I'm looking at with LTE only selected and I also went through the whole list and tried every one of them just in case and they all look the same only with some variation in signal strength but that's about it...
You are welcome, @cloudyrei, and so sorry that I couldn't help you.
Please set your phone back to its original mobile network settings.
Please remove your screenshot because it has your phone number and other info on it.
Is your phone on Android 10, One UI 2.5?
I looked around for Straight Talk's (AT&T) APN settings, and found this:
Straight Talk APN Settings for Android 2023 - 5G 4G LTE APN USA
Straight Talk Verizon AT&T T-Mobile US 5G 4G LTE 3G Internet and MMS Settings for Android Galaxy S9 S8 S5 S6 S7 M21 M31 F41 S20+ S21 S21+ 5G Tab Note On HTC One Desire Wildfire LG Optimum Xperia LG APN Settings by SMS Text APN to 611611 Straight Talk APN for Android On the
www.apnsettings.org
Before tinkering with your apn settings, you may want to contact Straight Talk to confirm you have 4G LTE.
I had to contact the service provider for a new sim card because it would not register the IMS.
Here's the settings on my N9:
Oh heck you're right! I thought about that maybe having my info on it awhile after I put it up but forgot to go back and check! I haven't gotten any weird calls yet at least so woo!
Yes my phone is on Android 10, One UI 2.5
I reverted the mobile network settings and tried the other APN and it does make it so the mobile data works, however, I still can't make phone calls or text.
I'm sure I have LTE as all of the things function normally with the sim in the backup phone with the cracked screen I have, It's a Galaxy S10.
Here's my settings in the Note 9 as of now. I cropped out the part with my number and such this time lol.
Are you turning off the power in your N9 when you place the SIM card in it, @cloudyrei?
Thank goodness you did not receive any strange phone calls. lol
Does Straight Talk send you a "configuration message" via text for your APN, SMS, and browser settings when you place your SIM in your N9?
I do not download the configuration message for APN, SMS or browser settings.
I noticed that downloading each one changes the default SIM.
If you downloaded the configuration message settings, you could try setting it back to the default settings for your SIM by going into "Settings," "Connections," "Mobile Networks," then "Access Point Names."
Then reset to default by clicking on the 3-button menu.
Please power off your N9 if you reset the SIM.
Remove SIM, wait a few, Insert SIM, then power on.
My sim settings for AT&T:
MVNO reseller
Name: MVNO Reseller
APN: reseller
Proxy: Not set
Port: Not set
Username: Not set
Password: Not set
Server: Not set
MMSC: http://mmsc.mobile.att.net
Multimedia message proxy:
proxy.mobile.att.net
Multimedia message port: 80
MCC: 310
MNC: 410
Authentication type: None
APN type: default,supl,mms
APN protocol: IPv4/IPv6
APN roaming protocol: IPv4
Turn APN on/of: APN turned on
Bearer: Unspecified
Mobile virtual network operator type: GID
Mobile virtual network operator value: 2AC9
I don't think there should be any spaces between the items listed for APN type.
If this doesn't work, I hope someone can help you.
I had to request a new SIM from CC after the 3G shutdown.
The IMS would not register on the N9 or N20U.
The SIM card I had to replace was originally used in an unlocked Galaxy Note8, which was on Consumer Cellular network with a T-mobile SIM.
The new SIM is an AT&T SIM.
I remember reading that some N9 owners had problems after the 3G shutdown and had to get a new SIM.
Then, I tinkered around with the "Phone settings," (from Activity Manager's shortcut) and set it to LTE only.
jsusang said:
Please open "Phone info" and select "LTE only" at the "Set preferred Network Type."
This menu also shows Data network type and Voice network type, which should display "LTE."
Click to expand...
Click to collapse
Sorry to bring this back from the dead, but I bought my sister a Note 9 specifically for the deprecation of 3/2G.
Verizon finished sunsetting their towers recently and now my sister's N960U cannot even connect to the towers that would send config messages. And "VoLTE provisioned" is not enabled.
This sim works in other VoLTE phones and gets provisioned. Its only the N9 that won't provision.
One thing I noticed was the IMEI number under Phone Info is one number off from the IMEI that shows under "About Phone" is this normal?
I would figure that the IMEI should be complete in "Phone info" and maybe thus us the reason why Straight Talk can't provision VoLTE?
@rjones97
My apologies for replying so late to your questions about your sister's Note9.
Were you able to receive service with Straight Talk for her phone?
Unfortunately, we haven't. Straight Talk support is assuring me that everything is configured correctly on their side. The last thing they did was submit a report to Verizon about the account. They said to expect a reply the next day, but nothing came through.
Hi, @rjones97
Is your sister's N9 unlocked?
If your sister had service w/ Verizon/Straight Talk before Verizon ended service for 2/3G, you may want to ask if they will send you another SIM card for her Note9.
I had to get another SIM (AT&T) from Consumer Cellular because the IMS service would not register.
Or you could try these settings on this webpage to see if her phone will work.
Straight Talk - Verizon APN settings:
(Please read through the "comments" if you run into any problems to see if they may help)
straight talk Verizon apn settings – easy setup guide
Correct Straight Talk verizon Apn Settings - fastest and most updated LTE APN Settings. Name: straight talk, APN: ACCT.TF.GW6.VZWENTP, username: blank, pass
apn-settings.com
Straight Talk - Verizon APN settings for troubleshooting MMS not working:
https://apn-settings.com/straight-talk-mms-not-working/https://apn-settings.com/straight-talk-mms-not-working/
I hope this helps you set up her phone so she will have service.

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