Note 8 Verizon shutdown - Samsung Galaxy Note 8 Questions and Answers

I've had my note 8 for a while it's the unlocked Version from best buy, once in a awhile the screen goes black but the blue light indicator stays on... I've factory reset few times, I have even ran other tests nothing is showing for me. No damage software or hardware no crazy apks it happens when it's mostly charging.... What do I do. I gotta carry a damn iPhone for my alarm with me so I don't lose my job lol... Please help.

If hard reset has not helped, and as you say, no apps behaving erraticaly, warranty claim is your way to go

Ravenryan said:
I've had my note 8 for a while it's the unlocked Version from best buy, once in a awhile the screen goes black but the blue light indicator stays on... I've factory reset few times, I have even ran other tests nothing is showing for me. No damage software or hardware no crazy apks it happens when it's mostly charging.... What do I do. I gotta carry a damn iPhone for my alarm with me so I don't lose my job lol... Please help.
Click to expand...
Click to collapse
What sms app you using? Stock or 3rd party? If using stock. Go in to sms and click on dot top right, then click mark all as read.

winol said:
If hard reset has not helped, and as you say, no apps behaving erraticaly, warranty claim is your way to go
Click to expand...
Click to collapse
Agreed. Factor reset. Use it bare bones and see how it behaves.
Sent from my SM-N950U using Tapatalk

I use the Verizon sms

It's still acting up.

Ravenryan said:
It's still acting up.
Click to expand...
Click to collapse
Can you make it "act up" after a factory reset with no apps installed? If so, take it back.
Also use it without mem card if you have one already.
Sent from my SM-N950U using Tapatalk

Related

Cappy turns itself off

Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
smithisize said:
Ok, so this has happened a few times now on various ROMs
I'll put my cappy on the charger for the night turned on with my alarm set. When I wake up (somehow on time luckily lol) it's turned off... I don't get it. What gives?
Regards
Smith
Click to expand...
Click to collapse
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
diablo009 said:
Maybe its time u got urs exchanged saying urs have sleep death issue
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
smithisize said:
Maybe. To do that, all I have to do it flash back to stock right? Then return?
Regards
Smith
Click to expand...
Click to collapse
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
diablo009 said:
Yes please. Format the internal SD (optional, but I would prefer this), flash it to stock so all traces of messing with it are cleaned up.
Click to expand...
Click to collapse
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
smithisize said:
I also security unlocked it. Do I need to take care of that or do they even check that?
Also, I have a zagg screen cover on it which I adore and I've only had this phone for a couple months now at the most, I would hate to get rid of it
Will they replace that?
Regards
Smith
Click to expand...
Click to collapse
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
diablo009 said:
By "security unlock" if u mean network unlock, once u flash back to stock it should get reset again.
I unlocked mine on stock, n then when I loaded stock back when changing roms, i found it got locked again. So shouldn't be an issue.
And well, nothing can be done abt the screen protector.
Believe, I've the 4th captivate after 3 replacements for sleep death issue.
Click to expand...
Click to collapse
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
smithisize said:
Well, at that rate, a screen protector isn't even really important lol. We'll see if the problem persists :/
Thanks for all your advice, you're great!
Regards
Smith
Click to expand...
Click to collapse
Thanks Smith. When u get ur replacement I would recommend u wait for 3-4 days, confirm it does not have sleep death or charge death issues, and then apply screen protector.
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Will do, if I even get one this time around. We will see...
Thanks again!
Regards
Smith
I have a 1008 build phone and I'm hoping to exchange mine within the week. I flashed back to stock with Odin 1Click on Tuesday and I noticed it isn't entirely the same as when I bought the phone. There are some default apps missing, QuickOffice for one. Anyone have ideas?
avgjoegeek said:
Like the dood said - Flash back to stock.. but I would test to see if it keeps happening. If you have a Build 1008 phone - it seems to be more prevalent on that build then others.
Mine happens when the phone is fully charged especially. I would test that to see if you can get it to repeat or AT&T will just give you a replacement battery instead of a refurbed phone.
Click to expand...
Click to collapse
Hmm. How would I get it to repeat lol, charge it all the way and wait? And do you think they would really sit there and wait for the battery to charge to 100 to test or just swap?
Regards
Smith
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
+1
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
avgjoegeek said:
You can download Quick Office from ATT Market. It's not needed for returning it back to AT&T. All of the base bloatware is returned to the phone after you Odin it.
Click to expand...
Click to collapse
diablo009 said:
Don't think too much. Format the internal SD, and revert to stock and return in. One click odin to stock gets it close to how AT&T gave u the phone. A couple optional apps missing shouldn't matter.
Click to expand...
Click to collapse
Great, thanks. That is all I needed to hear. Hopefully returning it today. Then as long as I can use the three-button mode to get into download and recovery, I think I'm going to try flashing my first ROM bundle.
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
trekie86 said:
So I exchanged my phone tonight. They gave me a 1007 build, however my IMEI ends in 0652. The guy at AT&T told me that Samsung had replaced the bad component causing the shutdown problem and was re-issuing old phones. They apparently don't change the IMEI. I'll see what happens. If it starts shutting down again, I'm back in the store for a new one.
Click to expand...
Click to collapse
Yes. AT&T person is right. After multiple exchanges, my 4th n current phone is a 10.07 build, been using for over 2 months now n its been good.

Very BAD screen issues

So for some reason, my screen keeps recognizing clicks that i don't do. In another way, it clicks on itself. I can leave it on the table with the screen on and by itself, it will make a phone call, or open an app or something. It only clicks on stuff that are in the bottom 1/5th of the screen. Its on every rom, not just the midnote 2.0 that i am using.
Anyone have a solution?
Sounds like a display issue. have u recently sat on it or maybe applying pressure to that part of the screen? or it may be cause by magnets on cases etc....not really sure if it can be fixed unless u replace the whole screen entirely...
Same screen issue!
My Galaxy Note just started doing this as well. Mine is on a stock rom, and I've tried a factory reset and it hasn't helped. I'm wondering if there's some sort of screen diagnostics out there that can help identify the issue. The problem is intermittent, but sometimes when it gets going its just click after click after click on the same spot...
Nope I haven't sat on it. Do you think Samsung would fix it under the two year warranty?
Sent from my GT-N7000 using Tapatalk
kkg720 said:
Nope I haven't sat on it. Do you think Samsung would fix it under the two year warranty?
Sent from my GT-N7000 using Tapatalk
Click to expand...
Click to collapse
After the factory wipe and reset do you check to see what applications are running? Do you have absolutely no other apps that have been installed?
There have been some early warnings of virus being written for android so I have used an antivirus program for last eight weeks and never had a problem - perhaps you have an unwelcome visitor?
Otherwise definitely go for a replacement, especially if the phone is only a few weeks old.
I use an antivirus app that I downloaded from the market a little while ago. I ran a scan with it and there is nothing wrong so I guess that my best bet would be to get a replacement. Will Samsung replace it even though I am in the us?
Sent from my GT-N7000 using Tapatalk

Creme/yellowish screen?

I have this problem with my screen that when i watch my screen directly white is more yellow or "creme" than white but when i tilt the phone up aown left right white turns white. I just wonder if that is good reson enough to exhance my note to new or get refound? And how do i show it to those warranty guys?
ps. no matter if use dynamic normal or movie the white is yellowish. And no screen adjust or power savior are on. And its also doesnt depend on screen brigthness. It looks yellowish at full and min and all in between...
I love the screen and cant buy smaller but is this hardware or software and are every one a little defected? I mean do i have to change 5 times to get good screen?
I could live with the withe but because i dont have black clipping ect so is it worthy to try change? Or does ics fix this?
Go to service center
Don't leave it like this
#Tetris Forever#
Pancakes_Gio said:
Go to service center
Don't leave it like this
#Tetris Forever#
Click to expand...
Click to collapse
Yes i suppose i have to exchange this but im quite sure they will send it to repair and im without a phone a long time and what i have read many has cot eaven worst when trying to update. But gotta try.. Fuk**g samsung for making bad screens!!!!
I have exact same prblem.
Im just using it. Its my third note, all had same problem. I will bring it to korea in few month and hopefully they can do something with it.
Sent from my GT-N7000 using xda premium
Mine too. Wonder what causes it?
Sent from my GT-N7000 using xda premium
SoonHD2 said:
Yes i suppose i have to exchange this but im quite sure they will send it to repair and im without a phone a long time and what i have read many has cot eaven worst when trying to update. But gotta try.. Fuk**g samsung for making bad screens!!!!
Click to expand...
Click to collapse
millions of screens made and some are bad.. whod have thought this could ever happen... happens with EVERY manufacturer.... so in your words fuk**g them too??? either send it back or not... but cursing like a wad in a forum isnt going to fix it... its what warrantys were made for...
Its actually not a defect... this happens with pentile screens, people complained about it with my last phone, the atrix, as well
Sent from my GT-N7000 using XDA
kawgirlval69 said:
millions of screens made and some are bad.. whod have thought this could ever happen... happens with EVERY manufacturer.... so in your words fuk**g them too??? either send it back or not... but cursing like a wad in a forum isnt going to fix it... its what warrantys were made for...
Click to expand...
Click to collapse
No it wont but having a little yellowish screen is not the only thing that can go wrong whit note screen black crash , clipping dead pixels..
Sure you can send phone 40 times to repair or change but every time you end up with out a phone for days or weeks so the point is that if you buy a phone it should work without trying 10 phones untill it works like it should.. (And no i do not own iPhone)
Are you sure that the screen mode is on "Standard" and not "Movie" ?
SoonHD2 said:
No it wont but having a little yellowish screen is not the only thing that can go wrong whit note screen black crash , clipping dead pixels..
Sure you can send phone 40 times to repair or change but every time you end up with out a phone for days or weeks so the point is that if you buy a phone it should work without trying 10 phones untill it works like it should.. (And no i do not own iPhone)
Click to expand...
Click to collapse
ive bought 4 and all 4 are just fine... and pretty much what you said had nothing to do with what i said...

Wife's Note 3 shows "custom" at bottom?

I never noticed this but couple days ago, my wife's note 3 started to lock up constantly throughout the day. I told her these things happen sometimes and to just take the battery out, and put it back in and let it restart. When she did this, I realized under the SAMSUNG on bootup, there was an unlocked padlock with the wording CUSTOM under it. I was shocked and confused how this can be...
I asked her about it, and she said it's been like that since we got the phones. She remembers at the AT&T store that the seal was broken off by the salesman, so there is no way it was a returned phone.
What gives? ATT is going to give her a refurb phone, but she's very mad because we've had the phone for 2 months and had no idea she had an unlocked phone, and she shouldn't be penalized for getting a 'used' phone.
They told her that it was the nova launcher that is causing the issues, becuase it's an unofficial app. these people....
I told her maybe she got lucky and got a dev phone (too bad dev phone keeps locking up lol)
any ideas on this?
try running the "root checker" app on it. Mine showed it after I first flashed it.
Sent from my SM-N900T using Tapatalk
They are stupid. It's not Nova.
I highly doubt it is a dev phone... But if it is, I would love to see the model number of the device and system info. Would you be willing to post that info?
Sent from my SAMSUNG-SM-N9005A using XDA Premium 4 mobile app
graydiggy said:
They are stupid. It's not Nova.
I highly doubt it is a dev phone... But if it is, I would love to see the model number of the device and system info. Would you be willing to post that info?
Sent from my SAMSUNG-SM-N9005A using XDA Premium 4 mobile app
Click to expand...
Click to collapse
sure, i will try to get it to you guys.
This is hilarious, I installed nova before I root my phone, and there was no custom and pad lock when reboot, the custom and pad lock only showed up after I rooted my phone, the custom and pad lock had remained on the screen even I unroot the phone. I think your wife got a returned phone.
It still had all the seals on it!!!
here are the pictures. she got a replacement phone, and that is messed up too. the screen fails to turn on. everytime you press ON, the phone vibrates, but nothing from screen. She said after she took battery out etc, THAT phone ended up with the custom logo at bottom too. I have no idea what she's doing to these phones!!!!
I thought the custom only happened when you rooted it and placed safestrap or a recovery on them.
Looks normal to me.its not a developer edition.
I am curious as to why it is throwing this Custom status when it isn't.
I assume both are complete stock. no root, etc.
Sent from my SM-N9005 using XDA Premium 4 mobile app
razorseal said:
here are the pictures. she got a replacement phone, and that is messed up too. the screen fails to turn on. everytime you press ON, the phone vibrates, but nothing from screen. She said after she took battery out etc, THAT phone ended up with the custom logo at bottom too. I have no idea what she's doing to these phones!!!!
Click to expand...
Click to collapse
i would use the return to MJ5 stock thread and flash the odin MJ5, then the MI9 fix and then the proper Mj5 files again and see if that clears up the issue. something seems to be lingering in the system that gives it the "custom" status.
coolmingli said:
This is hilarious, I installed nova before I root my phone, and there was no custom and pad lock when reboot, the custom and pad lock only showed up after I rooted my phone, the custom and pad lock had remained on the screen even I unroot the phone. I think your wife got a returned phone.
Click to expand...
Click to collapse
graydiggy said:
Looks normal to me.its not a developer edition.
I am curious as to why it is throwing this Custom status when it isn't.
I assume both are complete stock. no root, etc.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
the2rrell said:
i would use the return to MJ5 stock thread and flash the odin MJ5, then the MI9 fix and then the proper Mj5 files again and see if that clears up the issue. something seems to be lingering in the system that gives it the "custom" status.
Click to expand...
Click to collapse
I might have to do that, but what a hassle. this woman just wants to use her phone! Might do a factory reset for her, see how that works out..
coolmingli said:
This is hilarious, I installed nova before I root my phone, and there was no custom and pad lock when reboot, the custom and pad lock only showed up after I rooted my phone, the custom and pad lock had remained on the screen even I unroot the phone. I think your wife got a returned phone.
Click to expand...
Click to collapse
graydiggy said:
Looks normal to me.its not a developer edition.
I am curious as to why it is throwing this Custom status when it isn't.
I assume both are complete stock. no root, etc.
Sent from my SM-N9005 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
100% stock. she wouldn't know a thing about root.
razorseal said:
I might have to do that, but what a hassle. this woman just wants to use her phone! Might do a factory reset for her, see how that works out..
100% stock. she wouldn't know a thing about root.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2559715
here is the link to the Back to MJ5 stock thread, in all honesty once you get the files downloaded it only takes about 20 min to have the phone booting back up to stock MJ5 "WithOut ROOT" i just did this about 2 weeks ago. it DID get rid of the "custom" status and recovered my brick at the same time.
def worth trying!!!
You can root with kingo and use triangle away to remove the custom status.
As far as the other issues, a factory reset might help but a restore will be more likely to get rid of everything causing problems
Sent from my SM-N9005 using XDA Premium 4 mobile app
My first note 3 did that too, a few days before it went into bootloops. Something was wrong with it. Att swapped it as it was within the first 2 weeks.
Swap it out is my suggestion, If you still can. It may start going wrong one day.
Sent from my SAMSUNG-SM-N900A using xda app-developers app
WHat I might do is, go to the ATT store with BOTH phones, and show them how this one keeps locking up (well I can't show that probably as it's random) but I can show the custom thing.
then I can show the refurbished phone that I just received and how the screen fails to turn on.
hopefully the corp store can get the idea, and give me a new phone or something
razorseal said:
WHat I might do is, go to the ATT store with BOTH phones, and show them how this one keeps locking up (well I can't show that probably as it's random) but I can show the custom thing.
then I can show the refurbished phone that I just received and how the screen fails to turn on.
hopefully the corp store can get the idea, and give me a new phone or something
Click to expand...
Click to collapse
OH CRAP NO!!!!
if they SEE the custom status, they will not even deal with you unless you get a really cool rep. They instantly think that you tried to ROOT the phone and that is why you have ANY ISSUE you are talking about. i would not bring that phone into the store looking like that bruh.
the custom status is a symbol for root/modded phones. just do the stock restore, and IF at that point you want to take it back go for it. at least you will not have the custom lock screen going against you.
the2rrell said:
OH CRAP NO!!!!
if they SEE the custom status, they will not even deal with you unless you get a really cool rep. They instantly think that you tried to ROOT the phone and that is why you have ANY ISSUE you are talking about. i would not bring that phone into the store looking like that bruh.
the custom status is a symbol for root/modded phones. just do the stock restore, and IF at that point you want to take it back go for it. at least you will not have the custom lock screen going against you.
Click to expand...
Click to collapse
The point is not how to get rid of the custom logo, the point is why OP's wife brand new Note 3 sealed in the box has the logo, ATT should exchange it with a new phone not an refurbished.
coolmingli said:
The point is not how to get rid of the custom logo, the point is why OP's wife brand new Note 3 sealed in the box has the logo, ATT should exchange it with a new phone not an refurbished.
Click to expand...
Click to collapse
i feel that, but what you are saying is that you want ATT ( big brother so to speak ) to admit that sent him a modded phone? WONT HAPPEN!!!
they will accuse her/him of tinkering and that is what caused the custom logo. even IF it came that way. i dont see them eating that blame as im sure they have quality control and procedures in place that should catch that kind of slip. and if it did slip through....you expect them to say yep your right we screwed up.
things happen, but i dont see them being ok with that....lol
I did be real mad if I bought the phone contract or not only found out it's been tempered.
coolmingli said:
I did be real mad if I bought the phone contract or not only found out it's been tempered.
Click to expand...
Click to collapse
i would too, but being mad will not change there view of a custom phone. best you can do is either fix it yourself ( stock odin packages ).
Orrr go into the store and HOPE you get a rep that doesnt know what the CUSTOM logo means.

Having some tech issues, not sure if I should exchange phone (snapdragon,TMOBILE_US)

Hey guys,
I'm rocking a note9 128gb snapdragon tmobile us variant, and it's been great aside from the issue I will be sharing today.
When I either close an app and go to the home screen, switch apps or unlock the device sometimes it'll generate a blue bold line/or white thin line in between screens going either vertically or horizontally. It isn't much of an issue much more so ugly and I don't think it's normal cause it doesn't always happen and looks 'unprofessional' or unpolished. Yesterday however while watching a show on amazon prime app, i opened up a notification on my instagram app and clicked it and as my phone began switch to IG from the amazon prime app my note froze. It displayed a grey screen, and divided the screen into two large blue boxes. It looked like the phone had crashed, but then it loaded IG moments later. The grey screen /w two blue boxes lasted for a few seconds. THe boxes were just outlines, eg they weren't filled.
As I've had this phone for a little bit(about 3 weeks), I am wondering if this is a software issue I could fix with some settings or this is worthy or a replacement? Because I cant imagine that this is a normal feature...
Only 'mods' I have are install adhell 3 and using nova launcher. I have not rooted my device.
Thank you for reading.
have same phone on Tmobile and didn't notice nothing bad so far. Yours look like is defective and i would look for replacement/fix. This is not acceptable at this price range. You can always try factory reset and see if this is software issue but I doubt that or even try safe mode .
Other thing is I need easy way to install adhell I see u did it, i'd wish i could do too
digitalart said:
have same phone on Tmobile and didn't notice nothing bad so far. Yours look like is defective and i would look for replacement/fix. This is not acceptable at this price range. You can always try factory reset and see if this is software issue but I doubt that or even try safe mode .
Other thing is I need easy way to install adhell I see u did it, i'd wish i could do too
Click to expand...
Click to collapse
There's a guide on reddit but a user it's pretty straight forward i can look for it if youd like..
yeah didnt really wanna go thru all the drama of exchanging it but i think i might have too
Zealex said:
There's a guide on reddit but a user it's pretty straight forward i can look for it if youd like..
yeah didnt really wanna go thru all the drama of exchanging it but i think i might have too
Click to expand...
Click to collapse
i feel you. bummer but you don't want to keep using 1000$ damaged phone so better of get new one
on reddit you say i think I found it https://www.reddit.com/r/GalaxyS8/comments/8nmrfq/how_to_install_adhell_3_a_video_guide/
digitalart said:
i feel you. bummer but you don't want to keep using 1000$ damaged phone so better of get new one
on reddit you say i think I found it https://www.reddit.com/r/GalaxyS8/comments/8nmrfq/how_to_install_adhell_3_a_video_guide/
Click to expand...
Click to collapse
I got it from costco, gonna exchange it friday unless somebody has an answer and knows its a user issue lol.
here it is...
https://www.reddit.com/r/Adhell/comments/8g2143/adhell_3_download_and_renaming_instructions/

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