Has OTA update bricked my Tab S2? - Galaxy Tab S2 Q&A, Help & Troubleshooting

I have a UK Galaxy Tab S2 9.7 4G, bought from O2 a couple of years ago. This morning I accepted an OTA software update, which seemed to install OK. I also installed an app called Packet Capture, which seemed to install OK but took an awfully long time to install. It's now about 15 mins later and all I can see on the display is a flashing Samsung logo. I can't even power off the tablet by pressing and holding the power button for 30 secs.
Any ideas??

itm said:
I have a UK Galaxy Tab S2 9.7 4G, bought from O2 a couple of years ago. This morning I accepted an OTA software update, which seemed to install OK. I also installed an app called Packet Capture, which seemed to install OK but took an awfully long time to install. It's now about 15 mins later and all I can see on the display is a flashing Samsung logo. I can't even power off the tablet by pressing and holding the power button for 30 secs.
Any ideas??
Click to expand...
Click to collapse
If you can get it to recovery, do a factory reset. Then reboot and it should work. I have had this same issue happen on occasion and that has always worked for me. :good:

Thanks for the tip. I held down power/Vol+/Vol- to get into recovery and it actually rebooted normally. Fingers crossed it won't happen again...

Related

[Q] p1010 Unresponsive - had pleanty of charge

Hi had my p1010 (wifi only) tab about 1 week (actually since saturday so only a few days)
Anyway on the first day after playing with it for a few hours I put it down for a bit and when I picked it up the screen wouldnt turn on. No buttons worked and it was as if it had no battery power. I pluged it in but nothing happened. Left it for a while and still nothing.
In the end I fixed it by holding a finger on the screen and holding the power button. The tab turned on and I still had installed programs but all settings had been lost and it looked as if it was its first boot. Also the home and search buttons no longer did anything apart from make the device vibrate. I had to do a factory reset to get the buttons working again.
And now it has happened again.
Does anyone know what is causing this? has it happened to you? Is my unit defective and should I get a replacement?
Thanks for your help
I've only had my P1010 for two weeks, but nothing like that has happened to mine (yet). If it were me I'd be calling Samsung for a replacement :-(
rtfm1777 said:
I've only had my P1010 for two weeks, but nothing like that has happened to mine (yet). If it were me I'd be calling Samsung for a replacement :-(
Click to expand...
Click to collapse
Thanks now I know it isn't normal I'll be calling bestbuy tomorrow.

[Q] Problems with update - HELP

Yesterday I started the update of my Vodafone Germany branded Lumia 920 by manually searching for updates.
Download and initialising of the update was fine. Then It notified me, that I can now install the update.
It started with a reset and then the Vodafone logo came up, then for a short time the Nokia screen and then two wheels like for settings came up, kept turning and nothing more happened.
Battery was 98%. I didn't touch it and left it running like that the whole night.
No Change, unless, the battery is empty now. A restart (pushing (VOL DOWN + CAMERA BUTTON + POWER BUTTON for 3 seconds) Just let it recharge a little, then come up with the wheels again...
Any suggestions, what I could do now?
Any help would be appreciated.
Cheers, LordM
LordM said:
Yesterday I started the update of my Vodafone Germany branded Lumia 920 by manually searching for updates.
Download and initialising of the update was fine. Then It notified me, that I can now install the update.
It started with a reset and then the Vodafone logo came up, then for a short time the Nokia screen and then two wheels like for settings came up, kept turning and nothing more happened.
Battery was 98%. I didn't touch it and left it running like that the whole night.
No Change, unless, the battery is empty now. A restart (pushing (VOL DOWN + CAMERA BUTTON + POWER BUTTON for 3 seconds) Just let it recharge a little, then come up with the wheels again...
Any suggestions, what I could do now?
Any help would be appreciated.
Cheers, LordM
Click to expand...
Click to collapse
Hi, I did the same today with my SAMSUNG Ativ S and the wheels never stop runiing. Do you know how to hard reset this phone? thanks

[Q] GT-P7310 stuck in APX-mode

Hi guys and girls,
My GT-P7310 froze suddenly when I was just browsing. First I waited for a few minutes, but the tab was still stuck on the same screen. So I hold the power button for a minute or so, till the screen went off. And since then my tab doesn't want to get back on anymore..
I already tried to hold the power button for a few minutes, also with volume button up and/or down. I also tried to drain the battery for a few weeks, but still no reaction when I now put back in a little power in the tab. The only reaction that I get from the tab, is when I connect it on the computer by USB. In my driver list I can see the computer is searching for a APX-driver. It's not constantly, because the tabs keeps losing connection to the computer and coming back up, but the driver search is still the best and only sign of life that my tab shows.
My tab was working on a custom rom. No problems with that for at least 6 months and wasn't doing anything like updates or so. So I have no idea why the tab just froze and went to this APX-mode while I was just using a browser app.
I hope someone can help me out with a solution to get my tab back to life? Otherwise I will have to send him back to Samsung and hope..
Chizz11 said:
Hi guys and girls,
My GT-P7310 froze suddenly when I was just browsing. First I waited for a few minutes, but the tab was still stuck on the same screen. So I hold the power button for a minute or so, till the screen went off. And since then my tab doesn't want to get back on anymore..
I already tried to hold the power button for a few minutes, also with volume button up and/or down. I also tried to drain the battery for a few weeks, but still no reaction when I now put back in a little power in the tab. The only reaction that I get from the tab, is when I connect it on the computer by USB. In my driver list I can see the computer is searching for a APX-driver. It's not constantly, because the tabs keeps losing connection to the computer and coming back up, but the driver search is still the best and only sign of life that my tab shows.
My tab was working on a custom rom. No problems with that for at least 6 months and wasn't doing anything like updates or so. So I have no idea why the tab just froze and went to this APX-mode while I was just using a browser app.
I hope someone can help me out with a solution to get my tab back to life? Otherwise I will have to send him back to Samsung and hope..
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1462323
http://forum.xda-developers.com/showthread.php?t=2122734
http://forum.xda-developers.com/showthread.php?t=1350436
But i think the Tablet is bricked and you need to send it back to Samsung

Black Screen Of Death. Screen Goes Black And Persists Through Any Type Of Reboot

I have a Note 8 that i have never dropped, had this phone since release haven't rooted. However it is running one of the early Oreo Beta builds CQLB the phone is on Sprint. This has happened once before about 2 months ago and i can almost guarantee it happened in the same fashion as the most recent time a few days ago. It seems while receiving a call i go to reach in my pocket and hit several buttons pulling it out (because of the bulky case) then my screen goes completely black.
(This is where it starts to sound like the normal black screen issue that there are a thousand YouTube videos for)
The phone still makes noises for notifications, rings when calling and other noises like emails and low battery alarm. The screen however doesn't display anything whatsoever and has a blue led blinking.
(This is where it differs)
I've done every button combination i can think of with no avail.
-The regular restart button combination Vol Up + Power and hold for 7-10 secs,
-I've tried to boot into Recovery mode by guessing at what time the Samsung logo should be on the screen and pressing the vol button down several times
-I've tried to boot into safe mode by pressing the Bixby button, power and Vol Up and without the screen displaying anything i can of course not see if i was in Recovery or not.
The screen doesn't display a Samsung Logo, No sprint splash screen NOTHING. The last time this only lasted for about 3 hours and it suddenly came back up when being on the charger and restarted several times. This is now day 3 and after dozens of restarts nothing has worked, on or off the charger. I mentioned the Oreo build because maybe it's linked to that? i haven't had this issue on regular Nougat. ANY help is appreciated and thanks in advance
Try turning off Always on Display. It worked for me..
Actually your problem seems different, so doubt it will work
..
WizP said:
Try turning off Always on Display. It worked for me..
Actually your problem seems different, so doubt it will work
Click to expand...
Click to collapse
nope, i cant get anything to show on the screen at all
winol said:
How did you get an Oreo firmware?
Click to expand...
Click to collapse
By flashing the Oreo beta builds via Odin etc..
go back to a stable build.
bober10113 said:
go back to a stable build.
Click to expand...
Click to collapse
Kinda hard to do without anything displaying on the screen whatsoever, anyway i mailed it off yesterday for repair from Samsung. It was either that or a 2 hour drive to 12 Mile (Detroit) to bring it to the Ubreakifix store.
Unfortunately Sprint doesn't offer loner phones and can't activate any phone that is non sprint outside of some iPhones which sound a bit strange but now I'm out a phone for 9-11 days :silly:
Have you solved this issue? I have the same issue with my phone. It started happening to me even when I was on Nougat. Happens to me several times already. It goes black screen for about an hour to 3 hours then randomly get back to normal (get notification sounds, can receive call, etc). I am now on Oreo. Everything is stock. Never rooted my device as well.
Tried to bring to Samsung but all they did is 'Software Update' the device which is basically reinstalling the firmware and wipe everything. Service Center sucks and doesn't want to claim it is a defective unit.
My note 8 began experiencing this yesterday and after some frustrations and work around, I managed to pinpoint the issue.
Work around was go unlock phone and drag down taskbar, then click on systems and the system interface would open, after which I could press buttons on lower part of phone and clearscfeen to get back to homepage.
Problem was with Google. In my case I realised when I opened Google maps, the screen went black, so I went into applications and cleared the Google cache and Google maps cache. No 0roblems since.
Is it something with Snapdragon?

Note 9 black screen with power still on

I purchased a Note 9 (unlocked international version) in November upgraded from the note edge. I also ordered the galaxy watch (also international version) last week, upgraded from the gear neo . I received my watch and decided to pair it to my note 9 immediately however it was a disaster.
During the setup procedures when the necessary updates were taking place (at least I figure that's what was happening) more or less the watch displays setup mode and the percentage is displayed on the phone. During that period I received a call, answered, talked and hung up and placed the phone down for the update to complete. When I took the phone up to check the progress the screen would not turn on. The phone is still on because the notification light is blinking and messages and calls still come in but the display just won't come up.
I've tried restarting with and without the charger connected but the screen still doesn't come on
What can I do?...Think I'm about to lose it.
Jahdae_MOB said:
I purchased a Note 9 (unlocked international version) in November upgraded from the note edge. I also ordered the galaxy watch (also international version) last week, upgraded from the gear neo . I received my watch and decided to pair it to my note 9 immediately however it was a disaster.
During the setup procedures when the necessary updates were taking place (at least I figure that's what was happening) more or less the watch displays setup mode and the percentage is displayed on the phone. During that period I received a call, answered, talked and hung up and placed the phone down for the update to complete. When I took the phone up to check the progress the screen would not turn on. The phone is still on because the notification light is blinking and messages and calls still come in but the display just won't come up.
I've tried restarting with and without the charger connected but the screen still doesn't come on
What can I do?...Think I'm about to lose it.
Click to expand...
Click to collapse
just reset it. power it off with vol down and power.
then start it back up. if it still dosent give you an image power cycle it again and this time the minute you feel it reboot hold: vol up + bixby + power and wipe data and cache.
bober10113 said:
just reset it. power it off with vol down and power.
then start it back up. if it still dosent give you an image power cycle it again and this time the minute you feel it reboot hold: vol up + bixby + power and wipe data and cache.
Click to expand...
Click to collapse
Thanks bober10113.
I tried this but it didn't work, my timing might be off. I'm going to try a couple more times and see what happens.
If this doesn't work, is there a way I could flash the phone to get It back to normal?
Jahdae_MOB said:
Thanks bober10113.
I tried this but it didn't work, my timing might be off. I'm going to try a couple more times and see what happens.
If this doesn't work, is there a way I could flash the phone to get It back to normal?
Click to expand...
Click to collapse
Try this Power Button and Volume Down! it will reboot after 5 or so seconds!

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