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Bluetooth Headset Not Working

Hi Team,
I installed the ROM update to B853 on my P7 and my Jabra stealth stopped working. It is connecting OK but I cannot hear the caller. I have tested the device with other phones and it is working OK. The Jabra stealth was working when I was on B830. Has anyone experienced this. How can I resolve the issue?
Thanks,
Kabuti

Kabuti said:
Hi Team,
I installed the ROM update to B853 on my P7 and my Jabra stealth stopped working. It is connecting OK but I cannot hear the caller. I have tested the device with other phones and it is working OK. The Jabra stealth was working when I was on B830. Has anyone experienced this. How can I resolve the issue?
Thanks,
Kabuti
Click to expand...
Click to collapse
Hi! Have you tried to use another bluetooth headset in your phone?

Reyse said:
Hi! Have you tried to use another Bluetooth headset in your phone?
Click to expand...
Click to collapse
I Tested another Bluetooth headset and the result is the same. The caller can hear me but I cannot hear the caller. This is pointing to the B853 update. Assistenace will be appreciated.
Thanks,
Kabuti

I've the same problem with the car's bluetooth.

I have same problem past year from the beginning I have P7. Actually this is first time I came across same problem through internet.
Not exactly sure what version was phone originally since that still same with B609 and now B852. I was hoping to improve through updates but with no change. Since this thread I was getting to conclude that this is mechanical problem of my device (girlfriend has P7 from another distribution with no problem).
Testing let me know that it is only related to hearing caller. Streaming audio and others sound related bluetooth services works fine. Met this with various headsets headphones and cars. Still same at one time of ten works fine than nothing with no clue on repetition or pattern.
If we can gather more details may be this worth while to post to Huawei

Any solutions for this problem until now?
I have the same bluetooth issue on Huawei P7 (B852). The issue first appeared with upgrading to Lollipop. Before everything was fine.
Now - as CADAC described above - bluetooth connection seems fine: audio streaming, sync with fitness tracker - everything is ok.
But regarding phone calls I can't here the caller, I even can't here it ringing if I call somebody.
After factory reset / wipe data it first seemed ok, but after a second phone call the problem was there again. I've tested on my car (Mercedes A-Class, Audio 20 System of September 2015) and also with a regular bluetooth headset.
Yesterday I've installed the app "Bluetooth Auto Connect" --> https://play.google.com/store/apps/details?id=org.myklos.btautoconnect&hl=de
Just a little configuration inside the app.
It is currently working!!!! Until now ... Let's see for how long.
Anyone else with this bluetooth audio issue who can share experiences???
UPDATE: The no-audio-issue is back again. Bluetooth Auto Connect doesn't resolve the issue!

Fix Bluetooth Audio - For Calling or Answering Via HandsFree
This is the solution:
https://forum.xda-developers.com/showpost.php?p=71527189&postcount=4
Click to expand...
Click to collapse

Google Now is not the problem as I do not have it installed and still cannot call or answer hands free on the P7. Blue Tooth Auto Connect doesn't solve it either.
Julian

BT keeps stopping

I just noticed that phone is not connected to my bmw car kit most of the time, because BT keeps stopping. Now this is a show stopper for me. This seems like yet another cheap Chinese device which has nothing to do with Nokia.
Sent from my TA-1004 using Tapatalk

zdravke said:
I just noticed that phone is not connected to my bmw car kit most of the time, because BT keeps stopping.
Click to expand...
Click to collapse
Any other people who have the same problem? I do need BT all day for headset and connection to an OBD-device..
Gesendet von meinem EVA-L19 mit Tapatalk

I'm connected all day and night to a Xiaomi Mi-Band 2. BT never disconnects from it.
Also when I'm driving, I connect to a 2nd device which is an MPOW bluetooth receiver connected to the car's aux port. Also never experienced the BT stopping or dropping the devices (2 simultaneously, yes, using Oreo beta).
Dunno if this helps or qualifies to compare what you're experiencing.

I experience the same Bluetooth disconnections while using my Parrot carkit. Unusable for now. Running on Nougat oct security update

People report about car connection in other phones too, I think it's might be a OS problem. For me I use bluetooth headphone, never get disconnected. But sometimes have audio drop out when moving.

I have a slightly old ford kit.
Yes Bluetooth on it seems a hit or a miss. Connects and the audio comes for a few seconds and then just stops. Calls or audio just stops to work
I would like to blame the phone since my old Nokia 808 and galaxy S6 work fine but my brother's one plus 3 has the same problem.

Bluetooth audio plays just fine over my Volkswagen stereo BUT the play/pause/skip doesn't work and the song info (metadata) doesn't display.
Really frustrating as it was working so well before on my Huawei P9.
I'm running 7.1.1, really hope Oreo comes quick to fix this ?

shiggs1988 said:
Bluetooth audio plays just fine over my Volkswagen stereo BUT the play/pause/skip doesn't work and the song info (metadata) doesn't display.
Really frustrating as it was working so well before on my Huawei P9.
I'm running 7.1.1, really hope Oreo comes quick to fix this
Click to expand...
Click to collapse
This was the not very useful advice from Nokia support.
You may have guessed that it didn't work and I'm back using my Huawei... Looks like this phone will be going back to the seller by the end of the week.
Unless Oreo magically comes to save the day. Anyone want to place a bet?

Nokia implemented Bluetooth version 5 so maybe there is a compatibility issue.

PanNet said:
Nokia implemented Bluetooth version 5 so maybe there is a compatibility issue.
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Click to collapse
Thanks but it was my understanding that Bluetooth versions are backwards compatible? It's a 2012 car stereo and I've tested 2 other Nougat 7.1.X devices which work perfectly.
Music does play from the Nokia but it's the controls and song info that is missing.
I'm back to using my Huawei P9 as my daily driver because of it

So it seems as if there are mostly problems when running Nougat, while it's working under Oreo.
Will watch this thread before going for a new handset. Quite unsure between Mate 10 non-pro, Nokia 8 and OnePlus 5/5t. Dual-SIM is absolutely necessary for me, in Germany they use band 20 (800 MHz) in many areas. As I'm using a Samsung Gear S3 and that OBD-device in my car and furthermore a BT headset, a bigger battery or more efficient device is what I'm looking for.
Seems as if this is getting hard to decide...
sent directly from my mind using my upper extremities..

I'm seeing issues on Nokia 8 with Ford audio in my van. It's not that it disconnects, but when skipping to next / previous song in Play Music, progress indicator continues to move, but no audio comes out unless turn off Bluetooth and back on. Happens when using onscreen skip button, or steering wheel skip buttons. Same worked fine with Nexus 6.

shiggs1988 said:
Thanks but it was my understanding that Bluetooth versions are backwards compatible? It's a 2012 car stereo and I've tested 2 other Nougat 7.1.X devices which work perfectly.
Music does play from the Nokia but it's the controls and song info that is missing.
I'm back to using my Huawei P9 as my daily driver because of it
Click to expand...
Click to collapse
I am using my Nokia 8 for about a week with Ford Ranger (about one year old) and completely there is no any issues.
Regards

A workaround (of sorts) for me is to cycle through the inputs in the car dash (bluetooth, aux-in, fm1, fm2, dab, then back to Bluetooth) which brings audio back and the skip/next buttons work as intended.
Should also clarify that it is not just Play Music. Same issue in Castbox, so not app specific.

Fired up the Nokia 8 last night and see there's a November security patch being rolled out.
This seems to bring my kernel version up to Nov 9 - hopefully this might have an effect on the Bluetooth compatibility and stability?
Haven't had a chance to test it yet but it's going back on Saturday morning if not fixed...

shiggs1988 said:
Fired up the Nokia 8 last night and see there's a November security patch being rolled out.
This seems to bring my kernel version up to Nov 9 - hopefully this might have an effect on the Bluetooth compatibility and stability?
Haven't had a chance to test it yet but it's going back on Saturday morning if not fixed...
Click to expand...
Click to collapse
I have only connection problems with my Parrot 3100 carkit. Connection drops when calling. Bluetooth connection drops randomly. Stays connected when not calling. No issues with other Bluetooth devices.
The November update did not solve the carkit issue. Unfortunately. My hopes are on Oreo..

Renejo said:
I have only connection problems with my Parrot 3100 carkit. Connection drops when calling. Bluetooth connection drops randomly. Stays connected when not calling. No issues with other Bluetooth devices.
The November update did not solve the carkit issue. Unfortunately. My hopes are on Oreo..
Click to expand...
Click to collapse
My problems are still persistent on the new November kernel.
I feel like this will be a forgotten device once the Nokia 9 is released in the New Year...

Would any of these Bluetooth developer options help those having issues?

mitchst2 said:
Would any of these Bluetooth developer options help those having issues?
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Click to collapse
I believe these are Oreo specific and despite the fact the rollout began yesterday it's yet to hit my phone. Fingers crossed, I've extended Nokia's deadline until Monday ?

shiggs1988 said:
I believe these are Oreo specific and despite the fact the rollout began yesterday it's yet to hit my phone. Fingers crossed, I've extended Nokia's deadline until Monday ?
Click to expand...
Click to collapse
I'm on official Oreo release so you are correct.

Car Bluetooth Audio Metadata Issues

I have just got my P20 Pro, it seems like a great phone so far, but I have one nagging issue.
When I connect my phone to my car's (2015 BMW 3 Series) Bluetooth the now playing metadata of the audio being played is not being passed correctly. So if I play audio from Google Play Music or Pocketcasts the head unit on my car will show either Unknown Track or the track data of the first item on the album or the playlist. The audio itself sounds fine and I am able to skip tracks, select new albums from the car's controls, so it seems some information is being passed correctly, it is just that the info of the track that is currently playing seems to not be working.
Has anyone else encountered this?
At this point I have to assume it is the phone, as my Galaxy S6, S7 & S8's all worked, but I guess it is technically possible that could have been a workaround put in by BMW as they were such popular phones. Hopefully Huawei will sort this out, it may be an underlying Oreo issue as threads like this suggest that Bluetooth issues were around when 8.0 launched https://productforums.google.com/forum/#!topic/nexus/E9Q2lyFYRgI

I have done some more digging on this issue and I suspect that is might be something to do with the Bluetooth AVRCP version that the phone is using. Normally in Android (since 8.0) you could adjust the AVRCP version from within Developer Options, but for some reason this is not available on this phone. My Galaxy S8 was using AVRCP 1.4, so I suspect that this phone is using 1.5 or 1.6 and my car does not like it.
I have emailed Huawei to ask for clarification. At this point it is the only real issue I have with the phone, but it will annoy me if it isn't resolved quickly. I'm going to pester BMW too to see what versions of AVRCP they officially support.

Don't have these issues in the car, head display current track etc via Bluetooth ... Use this in a Nissan

Everything works as it should with my Pioneer headunit using Spotify

I just posted something related (possibly) in the RAM/Battery Management thread - I have issues with the Audi MMI Connect app, losing connectivity and so on.....does seem that the P20 Pro handles Bluetooth (no rsap?) and background process management quite differently to my previous phone (Galaxy S8+)....also hoping quick resolution, as love the phone!

Search facility not working in car
Hi
I've just put music onto my P20 pro and it plays fine on the device and the car, however, I can't use the search facility on the car (BMW, 3 series, 2017) to change track. I can do this on the phone. Any suggestions? I put the music onto the 'Music' app (dragged and dropped from my iTunes folder- don't know if this is relevant. Any help would be greatly appreciated as without being able to use the car's search facility and come in and out of albums/ artists is useless. Should I have put the music into somewhere else?
JQ

P20 PRO and BMW - bluetooth issue
Bojanglez, did you find a solution? I got the same issue with P20 PRO and BMW X4... so it seems a problem linked to that phone connected to the BMW multimedia system.
With my previous phone, an ASUS Zenfone, everything was fine.

It may be a BMW issue to, maby P20 pro isn't compatible with BMW or Audi. I know that some manufacturers put all in to be compatible with ios and some larger manufacturers of phones. It could be that car manufacturers don't test Huawei phones and don't support them.
Skickat från min CLT-L29 via Tapatalk

No Huawei Garbage bloatware issue, my is random something is normal, most times it plays music but gets stuck on providing music playing info.

Same issue here with my 2016 Toyota rav4. It plays the first track and shows the metadata but then as the tracks keep playing the metada remains the one of the first song. Definitely an issue with Huawei. Their music player works just fine. I think it has to do with the poor Google integration and their need to force that half baked apple wanna be emui down our throats. It should be Oreo but looks and feels like gingerbread.

Hi all, I have an update. I have resolved the issue, but not quite sure which of the following specifically fixed it.
Huawei software update
Renamed by phone in Bluetooth settings
Updated to the latest BMW firmware (from their site)
Messed with some of the Bluetooth settings in Developer Options on the phone
Unfortunately I did all these at pretty much the same time so I can't say for certain which one fixed it, I think it was the Huawei software update as after I updated my BMW firmware I still had the same issue and also in other BMWs I tried. I also noticed that the Bluetooth was dropping constantly in my wife's Puegeot 3008 so that's why I played with the Developer Options. For anyone interested I havethe following now set:
Codec: SBC
sample rate: 44.1khz
channel mode: Stereo
LDAC playback quality: 990kbps/909kbps (optimised for connectivity quality)
HWA playback quality: Best effort (400KB Optimised for connectivity)
HWA Latency: 50-100ms
So I now have track information and basic controls using Google Play Music and Pocketcasts. It does not seem to like letting me browse my library though, but it is at least functional.
Also I changed my car, this was not because the BT didn't work It worked in my 2015 3 series before I changed it. I now have a 2018 4 series and the behaviour is the same, track listing and skip functionality but no browsing.

I have installed the most recent firmware update on my 2 Series 2017, I see two fundamental issues. One is, by using your phone normally, no issues should arise most of the time but still random sync issues with metadata can occur. The second issue is, no matter how good your phone behave and how well synchronized the metadata is, once you open Android Auto app, everything goes to hell and you are back in square one.
To fix it, you should deactivate auto start when connected in the app (or not using it at all), erase your car from devices in bluetooth config within your phone. Erase your phone from the list in your car. Change the phone name. Start over with the synching process. Check for correct metadata in the car. If not working repeat. That should fix the problem eventually.
If you like very Android Auto very much, get used to see the songs information in your phone screen rather than the car.

I am also having the same problem, Huawei P20 Pro and Sony XAV-601BT head unit. I've tried enabling all the permissions in Spotify, cycling the connections, renaming the phone.

i have Pixel 3xl with Android 10, - Bluetooth connects fine there is no metadata - song info. this problem started with 8.1 Android version and I have not been able to get it to work. I really cant believe google cant fix this issue or even aware of it. plenty of threads on google. I think they all use Iphone, i am guessing ...this is very annoying. I have change the avrcp version from 1.4 to 1.6. no luck, also I read that turn off battery optimization on Bluetooth. no luck. anyone else here having similar issue??

Can't talk handsfree in car.

So I got the phone and I'm trying to use the handfree Bluetooth in the car. I have connected the phone, and Spotify works flawlessly, but when I try to make a phone call it disconnects the car audio then goes to spraker/regular mode. I have tried to clear my Bluetooth app cache with no success. Do I have to sideload a new codec for the Bluetooth for it to stay connected to the car when making phone calls.
I'm running Pie 9, February 15th 2019 Update
Build number - P-mr1-rc003-rzr-190305.3110
I have searched but can't seem to find anything with the same issues as me, if come one could kindly point me at the right direction that would be great.

Having something similar.
My Wifes RP2 connects to an ATOTO A6 Pro headset, but when her phone rings it doesn't appear on the head unit, and we can't accept calls. you can initiate a call from the head unit, but it doesn't know the call is happening, so you can't drop the call. Been hoping Android 10 is coming soon, so I can upgrade her and test again.
My Huawei Mate 10 Pro works perfectly with the head unit, so I think this is RP2 related.
Did you find anything that helped you?

I'm having the exact same problem with my Razer Phone 2.
What car do you have? It's a 2015 Kia Soul for me.

Bluetooth microphone stopped working for everything except phone calls

Hi,
Since a few weeks I have a very annoying issue with my Note 9. The phone stopped using the microphone of a bluetooth device for all apps. It still uses the mic of BT for phone calls...
I have tested it with the following apps: Zoom , Teams, Skype and Whatsapp (voice). And also for recording video and the Samsung voicerecorder.
All of these apps worked perfect until a few weeks ago.
I have tested to following devices: my Sony MX1000 headphone, an old Jabra earset, a new JBL in-ear set and also my bluetooth carkit in the car.
All of these devices still work perfect with the phone of my wife.
And all of these devices use their microphones making phone calls.
Around the time it stopped working I started to use a Huawei GT2. So I installed their Health app. On the same day I recieved my JBL earphones. Not sure if that has anything to do with this issue.
I have done a factory reset twice. No luck...
The helpdesk of Samsung can't help. They advise to do a reset... Again...
It drives me totally crazy!
Is their anyone that can provide me some help?
Kind regards,
Peter
PS. I heard that Android 11 has a microphone switcher... Unfortunately the Note9 will never receive this version of Android.

same issue with my mi 10t pro,i think there is also some issue with your phone's mic