Hi,
I have a small problem with my Huawei p10. i bought on Ebay an replacment screen because my old one is cracked.
I pluged it in and find out that the fingerprintsensor dont works properbly, it says that i have to clean the Sensor (it is clean). So i returnd it and got a new one, but this one has the same issue.
On my old screen the fingerprint sensor works flawless.
Do i need to recalibrate the Sensor? If yes how can i do it?
i hope someone has a clue :fingers-crossed:
sorry for my bad english iam from Germany
no one has a clue ?
Did you come to any resolve my friend ? I just recently factory reset my P10 and sold it on eBay, now after a month the buyer has opened a case against me saying there is no fingerprint scanner option and it sounds like the problem you are having ? I know the VKY-L09 phone does definitely have one, and I've told the person to return my phone for a full refund. If they send the phone back I was considering doing a custom ROM flash process of sorts ? Maybe this will properly wake the fingerprint ID function up ?
---------- Post added at 01:29 PM ---------- Previous post was at 01:28 PM ----------
Did you attempt any factory reset on your phone ? Is your fingerprint ID option missing as that's what the buyer is telling me.
KennyKen said:
Did you come to any resolve my friend ? I just recently factory reset my P10 and sold it on eBay, now after a month the buyer has opened a case against me saying there is no fingerprint scanner option and it sounds like the problem you are having ? I know the VKY-L09 phone does definitely have one, and I've told the person to return my phone for a full refund. If they send the phone back I was considering doing a custom ROM flash process of sorts ? Maybe this will properly wake the fingerprint ID function up ?
---------- Post added at 01:29 PM ---------- Previous post was at 01:28 PM ----------
Did you attempt any factory reset on your phone ? Is your fingerprint ID option missing as that's what the buyer is telling me.
Click to expand...
Click to collapse
The option is not missing, but the Fingerprint sensor just won't scan my finger reliable, like only 1 out of 20 times it works with the replacement screen. with the Original Screen it works instantly. A factory reset did not help .
if you find any solution for that problem tell me please
billcipher said:
The option is not missing, but the Fingerprint sensor just won't scan my finger reliable, like only 1 out of 20 times it works with the replacement screen. with the Original Screen it works instantly. A factory reset did not help .
if you find any solution for that problem tell me please
Click to expand...
Click to collapse
Okay interesting, until I get my phone back I cannot really investigate. All I know from the buyer is they've had the phone for a month now and said the fingerprint ID functionality is completely missing.
I have heard reports of the function just literally disappearing and that's it, Huawei have to replace the device but that wont happen since I'm not the original owner and the original owner never kept the receipt or stamped the warranty leaflet.
When / if the buyer returns the device I may look at flashing the firmware or the rom although I have not done this before...
I had the same issue with my P10 after I had to change a cracked screen. Everything went well for a couple of days. After a couple of days, I manually rebooted my phone and at this time, there was no more fingerscanner option in the menu.
Everything came back to normal after build b379/b379a update... I have a vtr-l09c654 rebranded to vtr-l29c432.
I have the same issue. I think it came with Oreo upgrade...Unlocking very slowly and only sometimes...
Original screen.
MajaronM said:
I had the same issue with my P10 after I had to change a cracked screen. Everything went well for a couple of days. After a couple of days, I manually rebooted my phone and at this time, there was no more fingerscanner option in the menu.
Everything came back to normal after build b379/b379a update... I have a vtr-l09c654 rebranded to vtr-l29c432.
Click to expand...
Click to collapse
Do you think if I rebranded my P10 this would potentially do the trick ? I don't have knowledge or ROM's or branding so any quick tip guide to put me on the right track would help me a lot. I obviously cannot confirm the current firmware details to move forward until the buyer sends my P10 back.
Oh yes and I forgot my P10 is the VTR-L09 UK spec originally on EE but I had EE network unlock the device. Thank you.
KennyKen said:
Do you think if I rebranded my P10 this would potentially do the trick ? I don't have knowledge or ROM's or branding so any quick tip guide to put me on the right track would help me a lot. I obviously cannot confirm the current firmware details to move forward until the buyer sends my P10 back.
Oh yes and I forgot my P10 is the VTR-L09 UK spec originally on EE but I had EE network unlock the device. Thank you.
Click to expand...
Click to collapse
I cannot assure you that the rebrand process will help, so it's up to you. In my case, the fingerprint scanner worked well after rebranding, and that a new firmware update helped to resolve my issue...
Finger scanner down again for no known reason...
did anybody found a way to fix it ?
Could it be possible that it's like the iPhone? Certain iPhone models disable the fingerprint scanner whenever they had a screen replacement job done ?
Anyone fix that problem? My fingerprint also stopped working after p10 screen replacement.
Maaatiii said:
Anyone fix that problem? My fingerprint also stopped working after p10 screen replacement.
Click to expand...
Click to collapse
I had the same issue after replacing my screen by myself. Firmware update version b369 solved my issue... I never figured out how though...
MajaronM said:
I had the same issue after replacing my screen by myself. Firmware update version b369 solved my issue... I never figured out how though...
Click to expand...
Click to collapse
so you just waited till there was an update or how?
StarSix01 said:
so you just waited till there was an update or how?
Click to expand...
Click to collapse
As a matter of fact, I thought that I will never be able to use the fingerprint again... I was wrong, but as I said, I don't know how the problem got resolved...
Related
Hi everybody!
Yerstaday my fingerprint sensor stopped working , all of a sudden. No special interaction or anything .
Restarted the phone several times, no success.
If I want to set up new fingerprint, sensor is not reading.
If I want to activate the button actions, there is no reaction, not even in the training mode.
Any suggestions to solve this? Anybody else with this issue?
I am on A 8 with Feb update.
Thank you!
GolfMike7 said:
Hi everybody!
Yerstaday my fingerprint sensor stopped working , all of a sudden. No special interaction or anything .
Restarted the phone several times, no success.
If I want to set up new fingerprint, sensor is not reading.
If I want to activate the button actions, there is no reaction, not even in the training mode.
Any suggestions to solve this? Anybody else with this issue?
I am on A 8 with Feb update.
Thank you!
Click to expand...
Click to collapse
It's time to meet customer care....same problem with me....I formatted my device, even I flashed A1 as well as retail ROM still fingerprint sensor not working... tomorrow I'm going to visit customer service centre
Even fingerprint option is missing from setting
Ritesh Mhatre said:
It's time to meet customer care....same problem with me....I formatted my device, even I flashed A1 as well as retail ROM still fingerprint sensor not working... tomorrow I'm going to visit customer service centre
Even fingerprint option is missing from setting
Click to expand...
Click to collapse
For me it solved itslef. Without doing nothing, suddenly, the sensor started working... Very strange.
GolfMike7 said:
For me it solved itslef. Without doing nothing, suddenly, the sensor started working... Very strange.
Click to expand...
Click to collapse
Great...
But I have to go:crying:
They said bcoz of fungus ur fingerprint sensor doesn't work
They said that ur motherboard also cause by fungus
And it will doesn't cover in warranty coz it's liquid damage n u have to pay for repair:crying::crying:
But then what's meaning of water resistant
If water goes in Moto x4
Sorry for bad english
Hi Guys
Had my P20 Pro since launch now. Love the phone for the most part but had a couple of annoying issues which I can't fix.
First of all, a few weeks ago the finger print scanner stopped working - and all options relating to it disappeared from the settings screens. Even when I factory reset the only 2 options I get are password/pin etc and face unlock, no finger print.
Second, and this has just started happening today - the phone will no longer fast charge. Again, factory reset has not fixed the issue.
Anyone had similar issues and fixed?
Thats more likely to be a hardware issue as you have factory reset the device ruling out any services that may have been disabled by mistake.
After factory resetting the device can you go to Security & Piracy and Fingerprint ID and then new fingerprint to enroll yourself
It's not even doing the charging animation since reset I.E the coloured dripping bubble thing
Seaniselectric said:
It's not even doing the charging animation since reset I.E the coloured dripping bubble thing
Click to expand...
Click to collapse
That's very strange. Is it responding when you connect it via the USB cable to your PC? Does it show up on your PC
Just to confirm after factory reset:
Fast Charging has stopped
Home button has stopped working including fingerprint authentication
mulkman said:
That's very strange. Is it responding when you connect it via the USB cable to your PC? Does it show up on your PC
Just to confirm after factory reset:
Fast Charging has stopped
Home button has stopped working including fingerprint authentication
Click to expand...
Click to collapse
It is, I can transfer files etc. And when connected to plug it charges very slow - but with no charging animation now. Even with original charger which was working fine yesterday.
Home button/finger print scanner have not been working for a couple of weeks, just presumed it would be a setting somewhere and would work it out when I had the time - but it's not. There is no option what so ever for anything related to that button/scanner.
These issues were all happening before a reset - apart from the no charging animation, that has only come about in the last hour when I reset.
Seaniselectric said:
It is, I can transfer files etc. And when connected to plug it charges very slow - but with no charging animation now. Even with original charger which was working fine yesterday.
Home button/finger print scanner have not been working for a couple of weeks, just presumed it would be a setting somewhere and would work it out when I had the time - but it's not. There is no option what so ever for anything related to that button/scanner.
These issues were all happening before a reset - apart from the no charging animation, that has only come about in the last hour when I reset.
Click to expand...
Click to collapse
If the home button is not functioning then I am sure its a hardware issue.
Have you tried the system recovery option within HiSuite application?
You may need to claim it through warranty
mulkman said:
If the home button is not functioning then I am sure its a hardware issue.
Have you tried the system recovery option within HiSuite application?
You may need to claim it through warranty
Click to expand...
Click to collapse
So I left on charge for a bit, when it got to 20% it started fast charging again and the animation is back.
Just the home button/scanner to fix now
Seaniselectric said:
So I left on charge for a bit, when it got to 20% it started fast charging again and the animation is back.
Just the home button/scanner to fix now
Click to expand...
Click to collapse
Good Luck
same problem
I have same issue. Home button stoped working after night and no fingerprint option in menu. done recovery 2 times. discarged 0% etc. no action
Anybody find solution ? or it is hardware problem and warranty case ?
Same issue twice
My girlfriend got this phone 5 days ago after 2 days the fingerprint stopped working as described. We thought it was a hardware issue so we got a replacement.
After less than a day with the new phone the same issue happened again. If anyone has any help with this please help. I can't accept we have been very unlucky.
same problem with others
You can see in my post the problems I have from last firmware upadate.
I can't use face recognition and fingerprint.
The menu to set the intelligent unlock (i.e. the bluetooth speakers in my car) is white and any option!!!!!
Beppe
masterci said:
You can see in my post the problems I have from last firmware upadate.
I can't use face recognition and fingerprint.
The menu to set the intelligent unlock (i.e. the bluetooth speakers in my car) is white and any option!!!!!
Beppe
Click to expand...
Click to collapse
It's not even opening the fingerprint settings. As soon as you click on it, goes back to the home screen. Very strange. Going to claim a new one under warranty as it's still in the 30 day period. And of it happens again, not sure what to do.
Now having this issue too believe it's a Google / security setting issue rather than hardware.... I turned on ok Google and face recognition also disappeared! Turned it off and face recognition came back... Just got to find out what is causing it.... I was in a rush earlier to get to my home page and was bashing the screen to get it to recognise my face something about finger print popped up but now can't find anything about it... If you search it in settings it comes up with a few finger print options but when you click them it takes to out of the search bar and nothing else! HELP
I got new phone.
I just got new phone. Provider just said, that it is not repairible and saod after week you will get replacement.
My finger id has just disappeared too today. No option for selecting it in the menu under settings. face regog still working.
I noticed this same problem with the fingerprint today. No mention of it in the settings and it just suddenly stopped working.
lepistoellinoora said:
I noticed this same problem with the fingerprint today. No mention of it in the settings and it just suddenly stopped working.
Click to expand...
Click to collapse
Someone had an answer or solution, mine also stopped working
i brought the the P20 Pro yesterday and the fingerprint disappeared today. Factory reset, reset everything nothing happens. plus the fingerprint sensor seems fragile as i just just some of my rock climbing gears above it and it cracked a little bit easily.
I spoke to Huawei Support
Hi guys, just wanted to also add my voice to this thread as a p20 pro owner in Canada, went to bed two nights ago, and woke up the next morning to a finger print reader that not only no-longer works, but whose options also disappeared from the settings menu. I went ahead and spoke to Huawei support about it. I was told that I could either wait for an ota fix to this problem, meaning they know it's a software issue and they aren't letting it be known to the general consumer, I was given a timeframe of 6 months. I was also given the option of sending my phone in for servicing? I told the tech that didn't seem to make sense because if it's a software issue that would be resolved with an OTA update, what would a service tech be able to do for me? They wouldn't be able to put the update on my phone until my service provider okay'd it, or Google okay'd it...and it's clearly not a hardware issue if they are working on a OTA fix....I was perplexed. Regardless that's all I know for now. There was an emui update pushed to my phone yesterday, and the security option for the finger print reader returned but it would freeze up when I tried to set my print, and then it disappeared again. Crazy how a flagship phone at the $1000 mark could have an issue like this without some sort of public service announcement letting people know. This is the only thread I can find on this issue
---------- Post added at 08:38 PM ---------- Previous post was at 08:31 PM ----------
Additionally I was hung-up on after asking to speak to a higher tier agent or a manager/supervisor. The lady put me on hold and then hung up on me. I had just given her my number and email and she didn't bother trying to contact me back lol.
Hey, I've got a p20 pro as well and my fingerprint sensor stopped working not even a month after I got it, and like you said the setting disappeared however on my phone the sensor got really hot. Anyway I took it back to spark, and they sent it back to huawei to repair it, it should be under warranty so you should be able to get it fixed for free. They replaced the front screen of my phone and so far everything is working again. However if this were to happen again I'd just opt for a phone with less problems...
---------- Post added at 12:59 AM ---------- Previous post was at 12:49 AM ----------
jumpa23 said:
Hi guys, just wanted to also add my voice to this thread as a p20 pro owner in Canada, went to bed two nights ago, and woke up the next morning to a finger print reader that not only no-longer works, but whose options also disappeared from the settings menu. I went ahead and spoke to Huawei support about it. I was told that I could either wait for an ota fix to this problem, meaning they know it's a software issue and they aren't letting it be known to the general consumer, I was given a timeframe of 6 months. I was also given the option of sending my phone in for servicing? I told the tech that didn't seem to make sense because if it's a software issue that would be resolved with an OTA update, what would a service tech be able to do for me? They wouldn't be able to put the update on my phone until my service provider okay'd it, or Google okay'd it...and it's clearly not a hardware issue if they are working on a OTA fix....I was perplexed. Regardless that's all I know for now. There was an emui update pushed to my phone yesterday, and the security option for the finger print reader returned but it would freeze up when I tried to set my print, and then it disappeared again. Crazy how a flagship phone at the $1000 mark could have an issue like this without some sort of public service announcement letting people know. This is the only thread I can find on this issue
---------- Post added at 08:38 PM ---------- Previous post was at 08:31 PM ----------
Additionally I was hung-up on after asking to speak to a higher tier agent or a manager/supervisor. The lady put me on hold and then hung up on me. I had just given her my number and email and she didn't bother trying to contact me back lol.
Click to expand...
Click to collapse
Yeah I agree, for a phone that cost over $1000 I want to know why it has this issue after it has come out? I mean, they should have fixed all these problems with the tests they ran on these phones for who knows how long. But they overlooked this.
Below in the attachment you can find the exact details of my device ( Nokia 7 plus ).
My issue is that from time to time at random the screen becomes unresponsive and then I have to lock and then unlock the device to make it working again ,can anyone please help me with a fix for this or does anyone know why exactly is this problem persisting.
Thanks
**Cheers mate**
View attachment 4811515
View attachment 4811516
View attachment 4811517
some say it's software. some say it's hardware. I cant tell for sure what the issues is. It happens to me as well. There is another discussion started which includes also this issue, did you try to search?
magiQx said:
some say it's software. some say it's hardware. I cant tell for sure what the issues is. It happens to me as well. There is another discussion started which includes also this issue, did you try to search?
Click to expand...
Click to collapse
Where can you please help me with a link ?
applesaw said:
Where can you please help me with a link ?
Click to expand...
Click to collapse
Here you go.
applesaw said:
Below in the attachment you can find the exact details of my device ( Nokia 7 plus ).
My issue is that from time to time at random the screen becomes unresponsive and then I have to lock and then unlock the device to make it working again ,can anyone please help me with a fix for this or does anyone know why exactly is this problem persisting.
Thanks
**Cheers mate**
View attachment 4811515
View attachment 4811516
View attachment 4811517
Click to expand...
Click to collapse
Just turn off the 'Swipe up on home button' gesture. Your problem is solved.
BasilVarkey said:
Just turn off the 'Swipe up on home button' gesture. Your problem is solved.
Click to expand...
Click to collapse
Please tell me how to do that !
**Cheers mate**
Go to Settings > System > Gestures > Swipe up on Home button and turn the toggle off
Sent from my Nokia 7 plus using Tapatalk
applesaw said:
Please tell me how to do that !
**Cheers mate**
Click to expand...
Click to collapse
For that you have to go to Settings > System > Gestures > Swipe up on Home button and turn off. I hope the problem was solved. it worked for me.
and for those who dont have 'Swipe up on home button active?
i never used that option and still have this random unresponsiveness of the screen. Tried it for half an hour in safe mode and it was fine. But then again, i uninstalled an app and it was fine for a day or so and then it started again.
Welcome to the club, Nokia pathetic quality phones, with low quality screens, headphone jack, usb c port! They said "Build like a tank" LOL.
magiQx said:
and for those who dont have 'Swipe up on home button active?
i never used that option and still have this random unresponsiveness of the screen. Tried it for half an hour in safe mode and it was fine. But then again, i uninstalled an app and it was fine for a day or so and then it started again.
Click to expand...
Click to collapse
Have you installed any third party apps form outside the playstore? like lucky patcher or game changer or gfx tools...etc? A hard reset might do the job.
BasilVarkey said:
Have you installed any third party apps form outside the playstore? like lucky patcher or game changer or gfx tools...etc? A hard reset might do the job.
Click to expand...
Click to collapse
Hi,
no, i do not have apps from other sources. all are downloaded from the play store. I did consider this but dont like it. I'll prepare myself mentally for a hard reset i hate this part because of the backup and data loss and evrything.
Thanks.
i am experiencing the same issue since a couple of months.
i now tried to disable the swipe up on home button gesture, though i really enjoyed this feature. will report back if the issue is gone...
EDIT: issue is still persistent.... any other ideas?
It seems it is a hardware issue, so i don't think it is possible to fix it. Just turn on and off the screen.
NahuelMS said:
It seems it is a hardware issue, so i don't think it is possible to fix it. Just turn on and off the screen.
Click to expand...
Click to collapse
i guess so too. any chance for waranty? has anyone replaced their screen?
For me this issue is occuring at least once an hour so turning off and on the screen is no sufficient solution...
Any news on the hard reset being a fix?
zFr3eak said:
i guess so too. any chance for warranty? has anyone replaced their screen?
For me this issue is occurring at least once an hour so turning off and on the screen is no sufficient solution...
Click to expand...
Click to collapse
i think pressing once and hour 2 times the power button is not so bad... Anyway i understand is not nice at all. I think they will not pay attention at this for you, they don't care much and probably are going to factory restart it and give it to you like it was before. Anyway you don't lose anything trying...
---------- Post added at 04:39 ---------- Previous post was at 04:38 ----------
MadalinC said:
Any news on the hard reset being a fix?
Click to expand...
Click to collapse
As it is a hardware problem doing a factory reset would not fix anything...
NahuelMS said:
i think pressing once and hour 2 times the power button is not so bad... Anyway i understand is not nice at all. I think they will not pay attention at this for you, they don't care much and probably are going to factory restart it and give it to you like it was before. Anyway you don't lose anything trying...
---------- Post added at 04:39 ---------- Previous post was at 04:38 ----------
As it is a hardware problem doing a factory reset would not fix anything...
Click to expand...
Click to collapse
Hmm, I did turn the "Tap to wake screen" on and this seems to have solved it for me. No need to factory reset. :highfive:
I didnt have the nerves to debug this issue and got myself a pixel 3a-XL. There was a promotion and i got it for the price i bought my n7+ back then.
what i will do now is a complete factory reset and see if it solves the issue with the screen. If not, i will mention this as well, besides the damaged charging port, to the warranty service.
I will report back once done. Could be next month tho.
Cheers
I got this problem too, after the october update. Some people at not a forum they have it even since august security patch.
Hmd is a joke same as this phone. This phone should have been rock stable, but is not. There are software and hardware issues that its hard for me to recommend this phone to anyone. Or any nokia phone with android.
Hi guys, yeah its an old phone but i have a new issue which is greatly ignored by Huawei.
The fingerprint identification gone from phone.
I tried to restart, open-close oem lock, reinstall phone, factory reset so on. Some of that is done multiple times. Still cannot get it back.
If anyone fixed that issue please enlighten me.
Thanks
John
Hi John, did you change hardware in the phone? On my P30 Pro screen was changed and after that fingerprint sensor is gone and not working anymore. I don't have it in settings options, nowhere in the phone menu, like was never there. I also tried to reset, downgrade firmware and upgrade again i also bought new fingerprint sensor (it's actually camera module, not a sensor) but new one is not working as well. I found some info on net, which is not reliable, of course, but some people say that fingerprint sensor is matched (registered) with the motherboard and if you want to change it you must do it in official Huawei service, they need to pair new hardware, one with other. I didn't do it but would like to have my fingerprint sensor again, so if you found the solution please let me know, thank you.
I just replaced the broken display from my Zenfone 8 with a Display + chassis pack from Asus (which includes a new fingerprint scanner as it's not accessible), and everything works fine except for the fingerprint scanner. I've seen someone had the same problem on the official Asus forum but his problem wasn't solved.
Obviously Asus seems to software-lock any swapped fingerprint scanner, including the ones they sell themselves. Do you have any ideas on how to bypass this lock or make them unlock it? Did anyone have the same issue and found a solution?
Thanks!
flolaff said:
I just replaced the broken display from my Zenfone 8 with a Display + chassis pack from Asus (which includes a new fingerprint scanner as it's not accessible), and everything works fine except for the fingerprint scanner. I've seen someone had the same problem on the official Asus forum but his problem wasn't solved.
Obviously Asus seems to software-lock any swapped fingerprint scanner, including the ones they sell themselves. Do you have any ideas on how to bypass this lock or make them unlock it? Did anyone have the same issue and found a solution?
Thanks!
Click to expand...
Click to collapse
Hi, I have exactly same issue. Already written to my Chinese seller of screen replacement (it was supposed to be original) for help, but it seems one solution could be factory reset. Let me know if you've already tried it and if yes if it works ? I will come back as soon as Chinese let me know something...
phils80 said:
Hi, I have exactly same issue. Already written to my Chinese seller of screen replacement (it was supposed to be original) for help, but it seems one solution could be factory reset. Let me know if you've already tried it and if yes if it works ? I will come back as soon as Chinese let me know something...
Click to expand...
Click to collapse
Factory reset doesn't solve anything unfortunately, it need to be recalibrated
Yes, my investigation led me to the same point, I've already opened thread with Asus Support, finally ending with sending them phone. They haven't told me that they are going to calibrate, but I suppose they are going to do this finally. Have you passed this procedure or you gave up and you're using phone w/o fingerprint reader ?
So I'm after discussion with ASUS official service, they proposed to diagnose my phone and finally refused to calibrate claming that my LCD is not original... I suppose it is thier policy to "seal" spare parts distribution channels... Generally no hope for someone who bought part on AliExpress...