Database Develop

Defective Exchanges @ Gamestop

I have to say, that's one of the things I like about having an actual store to go to and deal with customer service face to face.
There's no way for them to put you on hold for 45mins to an hour, there's no waiting for the call or email that never comes, just to call back and find out there is no record of your complaint or call.
So I called my local Gamestop, the same girl that sold me my N7 was on shift. I asked her if she had any in stock for an exchange, she said "no, but let me pull it up in the computer". She tells me of 3 stores that have some in stock and asks if I need their number or address...
Since the next store was like 5 blocks away, I just drove there. They only had 1. I walk in and the sale person says "hey, hum, those aren't supposed to be sold yet, I don't think I can do the exchange until the SD of 8/7" (lol). He calls his manager, she didn't answer. He called another one on his cell, and that one told him, if I have my receipt and product, there was no problem doing the exchange.
He asks me what's wrong with it, I tell him I've randomly had a black line flash 3 times in the last week~. And although I was reluctant to exchange it after reading some of the stories behind other's defective units, as mine's was in top shape. He says yeah but if you can get a new one free, why not right? I said, yeap you're right.
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
EDIT: 23,618 units between serial numbers on my two units
OBSERVATIONS: This unit's back is darker than my previous one. The power and volume buttons feel more clicky, plasticy and tend to stick out more especially on the bottom. I am guessing different materials sources.

clockcycle said:
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
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Click to collapse
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2

nikon120 said:
Why would you get another $25 added to your account? There is/was a loophole where you could, but on new accounts with a different credit card on file I believe. Don't be surprised if Google closed it by now.
Sent from my Nexus 7 using Tapatalk 2
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Click to collapse
So then if I active it on another account it would get the credit, but not on the same one, if I have previously already done so?
I think the loophole you mention is where you could factory reset to get your credit in case you hadn't the first time around, correct? That's not what I'm talking about. I am talking about a new sealed never been registered unit.

I went to my store about a defective exchange, they only had 1 in store and it was on reserve so the guy called around then said he'd email the supplier. When it comes in they'll call me and I can exchange it out.

clockcycle said:
So 5 mins later I walk out with my new exchange.
Now I am afraid to open and inspect it.. Heart's beating fast, I think I am gonna faint.. someone call 911..
Yeah, I really don't want to find out this one's defective.. I really, really enjoy this tablet. :silly:
-CC
P.S. Anyone know if you get the $25 credit again when registering a new unit on the same account?
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Click to collapse
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??

IPvFletch said:
OK enough drumroll... WHAT'S THE VERDICT???? Worse? Same? Better??
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Click to collapse
Just got a chance to sit with it. Initial outlook looks good, set up account, loaded up some apps. Unlocked bootloader, rooted, now applying updates. Sure wrong order, but I'm just getting her done..

Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..

IPvFletch said:
Which root method you using? Toolkit v1.5.2? Glad to hear this one's HW is better. Praying mine is legit too! Should be here ~Monday..
Click to expand...
Click to collapse
Originally yes, on this unit I did it manually, but basically the same exact thing the toolkit does, as it just does it for you via a script.
Honestly though, my first unit was perfect. I am not sure it was attributed to hardware, but more towards software, as it only seemed to be happening while in chrome and it might not have been google's or asus's fault. I didn't want to find out after it was too late to get an exchange.

I hear ya clockcycle.. I too have a love/hate relationship with Android... I typically love the HW and need to fix the SW.. But in the end, I'm always VERY happy...

Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk

Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app

eawooten said:
Funny. I bought my tablet at a GameStop and since then I have been to 5 more stores between Houston and Dallas and the only store that agreed to exchange my N7 didn't because I got to Waxahachie 20 mins after they closed. (My fault obv.)
One store refused to even though they had one in stock claiming only "That's a tablet. We can't do that. You have to contact the manufacturer."
Sent from my SGH-T959 using xda app-developers app
Click to expand...
Click to collapse
They tried that as an option on me, I told them the manufacturer told me to deal with the place of purchase according to their policy and until that option is exhausted to resort to dealing with Google/ASUS warranty..
Some times some employees take returns personally, just get another rep on the phone or go in the store, FIRM but respectfully..
I ended up having to exchange this replacement as well, but really nothing wrong with the first one, 2nd one they were willing to exchange. 3rd one is just a "perfect" as the 1st and 2nd were... YMMV

clockcycle said:
Follow up on replacement unit. Seems a bit slower to sense/react to rotating and touch requires more pressure, less sensitive.
Sent from my grouper using Tapatalk
Click to expand...
Click to collapse
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.

I went back and for a replacement at the store I missed in my earlier post. It was still there a couple o days later.
Now, I'm experiencing a very slight screen lift that I could probably lay ignore, and flicker that is a reliable semi-hourly infuriation.
I think I'm going to have to exchange this for a third unit once the good serials start flowing steady.

taC nayN said:
It really shouldn't be that different than your old unit. That's strange that touch would require more pressure.
Click to expand...
Click to collapse
Unless the replacement unit was assembled in another plant and or used materials from another source. Happens often. My 3rd unit acts differently as well. It's also less sensitive. It didn't want to apply the updates, once it "did", the about still claimed I was on the original and when I checked for an update would tell me I was up to date. After applying the screen protector, this unit also did not respond to touches at all (as others have reported with their units) but both my previous units were responsive with 1-2 hour(s) of drying. Which leads me to believe touch screen was a different brand from another source, or sensitivity settings are different. Who knows..
-CC
P.S. It's ok, it works..

You are making me all nervous now, I hope mine is the right amount sensitive when it shows up tomorrow(hopefully). I didn't know they used different materials on a line of devices. Interesting.

[Q] Strange purple tiger stripe pattern in camera

..

numus said:
I just recently notices this weird purple pattern on my camera in low to moderate light. It just started to happen today... Any ideas?
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Well that's a problem that nearly everyone has.. could you please take a picture with the pattern and upload it?
A temporary fix for this is changing your ISO to different settings, but that doesn't always work (didn't work for me, for instance).
The best solution is getting HTC or Sprint to fix your camera/replace your phone as it's a hardware issue apparently, although it seems like it would be a software issue.

StormyNight said:
Well that's a problem that nearly everyone has.. could you please take a picture with the pattern and upload it?
A temporary fix for this is changing your ISO to different settings, but that doesn't always work (didn't work for me, for instance).
The best solution is getting HTC or Sprint to fix your camera/replace your phone as it's a hardware issue apparently, although it seems like it would be a software issue.
Click to expand...
Click to collapse
HTC told me my phone is now "out of warranty" (it may have turned 1 year this month, but I even doubt that)... So even tho they acknowledge it is a defective issue, I have to pay to fix it. Guess they lost another customer to Samsung or LG

numus said:
HTC told me my phone is now "out of warranty" (it may have turned 1 year this month, but I even doubt that)... So even tho they acknowledge it is a defective issue, I have to pay to fix it. Guess they lost another customer to Samsung or LG
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Damn, that sucks. Do you know how much you have to pay?

StormyNight said:
Damn, that sucks. Do you know how much you have to pay?
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She is currently working on other solutions. I told her I would be willing to pay a small charge if they can switch it for an M8 at this point.

numus said:
She is currently working on other solutions. I told her I would be willing to pay a small charge if they can switch it for an M8 at this point.
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Click to collapse
Ah, good luck then. I've never talked to Sprint's customer service but I've read of reviews online and they're apparently terrible, lol.

StormyNight said:
Ah, good luck then. I've never talked to Sprint's customer service but I've read of reviews online and they're apparently terrible, lol.
Click to expand...
Click to collapse
Talking to HTC not Sprint
Edit... Looks like HTC lost a long time customer.

numus said:
HTC told me my phone is now "out of warranty" (it may have turned 1 year this month, but I even doubt that)... So even tho they acknowledge it is a defective issue, I have to pay to fix it. Guess they lost another customer to Samsung or LG
Click to expand...
Click to collapse
None of the other phone manufacturers are going to fix your phone for free out of warranty. I know you're salty now, but know that switching does no good for your problem in particular.
Enjoy Samsuck. LG make decent phones but they lack in build quality.
Sent from my HTCONE using Tapatalk

prezmater said:
None of the other phone manufacturers are going to fix your phone for free out of warranty. I know you're salty now, but know that switching does no good for your problem in particular.
Enjoy Samsuck. LG make decent phones but they lack in build quality.
Sent from my HTCONE using Tapatalk
Click to expand...
Click to collapse
HTC has made one lackluster device after another since the original EVO. The HTC One M7 wasn't exactly an amazing device (had a lot of short comings... specifically the camera) and the M8 is just a rehash of the M7... atleast with the S 5 you can install QI with a simple chip under the back cover.

Enjoy Knox
Sent from my HTCONE using Tapatalk

numus said:
I just recently notices this weird purple pattern on my camera in low to moderate light. It just started to happen today... Any ideas?
Click to expand...
Click to collapse
yeah, you'll have to call HTC and make a claim. you'll have to pay for shipping and handling, but in a week or so, you will be sent a new device with the new camera hardware installed. I did this less than a month ago, and yes, you must still be under warranty.

[Q] Registering Device on Moto Site

Every time I try the IMEI and MEID, the site says "Unable to retrieve device information. Please confirm IMEI/MEID number and try again.". I tried to go through support chat, but they need to escalate it for further review. I had tried multiple browsers, cleared cache/history... Bought directly from Moto and working on Verizon.
Trying to get Moto Care for N6, any thoughts on the issue?
Thanks!

I am having the same problem. I contacted Motorola and they said they put in a ticket for this and will contact me in a few days. Anyone else have the same issue or got this resolved some how?

Just did mine and it worked fine.

soulreaver99 said:
I am having the same problem. I contacted Motorola and they said they put in a ticket for this and will contact me in a few days. Anyone else have the same issue or got this resolved some how?
Click to expand...
Click to collapse
Just got off the phone with them and they promised a call or email back within 48 hours. I cannot seem to register my device either. Pretty frustrating since I really want to protect this $770 investment ASAP.
Edit: Not sure if this has anything to do with it, but I also noticed that before I unlocked and rooted my device that the bootloader showed that it was modified. I wonder if this was somehow a test unit or refurbished unit that someone had previously unlocked?

Mine works now. Takes a day or two for some reason

soulreaver99 said:
Mine works now. Takes a day or two for some reason
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Click to collapse
Confirmed, mine is working now as well. Weird that it takes a few DAYS for this to work

skaforey said:
Just got off the phone with them and they promised a call or email back within 48 hours. I cannot seem to register my device either. Pretty frustrating since I really want to protect this $770 investment ASAP.
Edit: Not sure if this has anything to do with it, but I also noticed that before I unlocked and rooted my device that the bootloader showed that it was modified. I wonder if this was somehow a test unit or refurbished unit that someone had previously unlocked?
Click to expand...
Click to collapse
No that's how they come from the factory. My first and second Nexus 6's had that message. When you relock the BL it disappears.

Auto screen rotation

Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.

JediMindTrixx said:
Is anyone else experiencing issue with their screen not rotating to landscape? I don't know if it's me or if there's an issue with the phone itself. I noticed last night my screen wasn't rotating during video playback on Youtube or when surfing the internet.
Click to expand...
Click to collapse
Your not alone.. There are already a few threads talking about the same issue

Brian288 said:
Your not alone.. There are already a few threads talking about the same issue
Click to expand...
Click to collapse
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.

jeff_roey said:
My thread HERE dealing with people edge not working was a result of a bad accelerometer. Same issues: calendar and apps not rotating. I downloaded a clinometer app and would only see the accelerometer track about 14 degrees off center and then stop as I rotated the phone.
I returned the phone this morning for a new one and all's well. 64 GB Whites are starting to sell out though. I had to drive to a BB about 30 minutes away to get a replacement.
Click to expand...
Click to collapse
I did the same and found out mine is doing the same thing.
Yeah, I went to Verizon yesterday and they were going to replace it and they didn't have any 64GB white edges. No one within 150 miles does. I have fourteen days to get a new one either by waiting for it to come to the store. I called VZW and they can't do it over the phone and guarantee me a new phone.
So, I will wait for a new one.

Got my replacement and everything is good to go...
You can close this thread.

I'm having the rotation issue too. I've read other places that is a software issue. Gunna have to get a replacement tomorrow.

Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.

brholt6 said:
Well after doing the run arounds with Verizon they're finally sending me a new phone. I called the local stores and there's not a single one within 60 miles that has the white 64GB Edge in stock. I was very hesitant doing it over the phone, but they said they didn't have any certified like new devices yet so that I would most likely get a new device. I did tell them though that I would send it right back if it wasn't a brand new device. Its a shame there's not a simple fix for this issue.
Click to expand...
Click to collapse
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.

JediMindTrixx said:
I was in the same boat. No white 64GB edge within 200 miles. I went through the same thing on the phone with Verizon. I had to explain to the CSR on the phone that it is not a warranty claim nor an insurance claim. It is an exchange and there is absolutely no reason for not getting a brand new phone.... But they wanted me to send the phone to them first and then they would send me a brand new one after receiving the bad one. Good you are getting a new one. I actually went a got a black one from the store. I had, had enough of Verizon and just wanted a properly functioning phone.
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Click to collapse
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?

Gave droid-life some info on the issue and they did a write up. Hopefully it'll get some more attention and we'll get a definite answer on the cause from Samsung soon.

brholt6 said:
Ya, if it's not new I'll just swap it out at the store for a regular S6. At this point I'm just hoping they keep their word and it's a new device. I'm not a very patient person and with as much time as I've already put in with Verizon, it's not worth it to keep swapping phones.
How's your replacement working so far?
Click to expand...
Click to collapse
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!

JediMindTrixx said:
I'm not patient either... Especially when it comes to stuff like this. You should call Verizon after you get your phone and see if they can credit your account for all the hassle. They credited me $40.
Hope it all works out for you!
Click to expand...
Click to collapse
Nice! If the same issue pops up on the new phone I'll definitely be doing that.

So far so good. I'm doing a fast charge to see if that makes it kick the bucket, then I'll add my apps again. If it goes bonkers in a few days, I'll move on to the S6. Anyways, what I wanted to post is some disappointing news (for me). It'll be hard to tell unless anyone else has this issue and can download the "Phone Info Samsung" app. My original phone that had the issue was made on 3-29-15 in China. The phone they replaced it with was also made on 3-29-15 in China. If its hardware related, surely I'm screwed.

Got my edge on launch day and was fine for one day, then wouldn't rotate. So, I replaced it. Agaij, for one day it was fine and then started to not rotate again. I wasn't going to replace it every time this happened, so I waited it out and as of yesterday, the rotation is working fine, like it just fixed itself.
Sent from my SM-G925V using XDA Free mobile app

the phone i have that is not working was made on 2015.04.02 (not sure if February or April) and also made in China. I will check when i get the new phone to find out.

I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app

eorsini said:
I'm having the same problem. I honestly didn't even realize it until I started seeing people with the issue... Now it bothers the hell out of me. I'm going to try to get a new one from a store after work today.
Although I find it hard to believe it's a hardware issue when this many devices are seeing it. Working right out of the box and then all of a sudden it stops is pretty indicative of software in my eyes... At least that's what I'm hoping for.
Sent from my SM-G925V using XDA Free mobile app
Click to expand...
Click to collapse
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.

brholt6 said:
If you dont mind, download the Phone Info Samsung app and share when and where your device was made. Seems like devices made in China are the majority of the ones with the issue.
Click to expand...
Click to collapse
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29

eorsini said:
EDITED: Downloaded the wrong app. I'm an idiot.
Made in China. Manufacture date: 2015.03.29
Click to expand...
Click to collapse
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!

brholt6 said:
I'm definitely starting to guess it has something to do with the phones made in China. What sucks is the replacement phone I just got was made on 3-29-15 in China too.
Thanks for sharing your info btw!
Click to expand...
Click to collapse
well the next question I have is... does anyone have a phone that WASN'T made in China? I haven't seen anyone mention it was made elsewhere.

Question Constant app/system crashes on Galaxy S21 Ultra

My Galaxy s21 has been crashing constantly for about a day now. I thought maybe it was just an app or something causing the issue so I factory reset my device but nothing changed its still crashes at least once every 5 minutes. At this point I am thinking its a hardware issue. Any help would be appreciated.

If it's returnable, get a cash refund. This phone is sounding more like a dog (no offense to K-9s intended) more each passing day. Multiply defects.
It may be a bad firmware load but who cares(?) if you can get your money back or at least a new replacement.
Sammy's done nothing but drop the ball this year...

turnert said:
My Galaxy s21 has been crashing constantly for about a day now. I thought maybe it was just an app or something causing the issue so I factory reset my device but nothing changed its still crashes at least once every 5 minutes. At this point I am thinking its a hardware issue. Any help would be appreciated.
Click to expand...
Click to collapse
Have you tried booting into safe mode to see if the phone is stable then? That would help indicate if it's a rogue thrid party app.

The Twitter app crashes and slows down for me,it's been happening since I got the phone. Not sure if it's the app or a bug in the OS.

Batfink33 said:
The Twitter app crashes and slows down for me,it's been happening since I got the phone. Not sure if it's the app or a bug in the OS.
Click to expand...
Click to collapse
Trash app. Ditch it.
FB, WhatsApp, LinkedIn, Instagram none of that crapware runs on my phone ever.

blackhawk said:
Trash app. Ditch it.
FB, WhatsApp, LinkedIn, Instagram none of that crapware runs on my phone ever.
Click to expand...
Click to collapse
I'm on Twitter all the time though, used Flamingo before and that's good but I like the features on the official app. It runs like sh** though.

Batfink33 said:
I'm on Twitter all the time though, used Flamingo before and that's good but I like the features on the official app. It runs like sh** though.
Click to expand...
Click to collapse
Having it running as an app is completely unacceptable.
Worse...
The platform itself is heavily censored. Like FB most of your information is best keep private. These platforms have ruined many lives and careers. They are purveyors is disinformation and are political in nature.
Known data miners and abusers.
No. Don't feed the beast.
You're far better off on smaller forums.

lywyn said:
Have you tried booting into safe mode to see if the phone is stable then? That would help indicate if it's a rogue thrid party app.
Click to expand...
Click to collapse
I haven't tried safe mode yet but I would assume a factory reset would be almost as good. Oddly the problem seems to be gone now no clue why though. Hopefully it doesn't come back.

turnert said:
I haven't tried safe mode yet but I would assume a factory reset would be almost as good. Oddly the problem seems to be gone now no clue why though. Hopefully it doesn't come back.
Click to expand...
Click to collapse
It most likely will reoccure. Always best to find the root cause.
Factory resets should be reserved for after firmware upgrades and malware infections that can't be eradicated.
Occasionally a poorly written apk will alter hidden setting values permanently on uninstalling it. Sometimes you can reinstall that app and correct those values otherwise... factory reset time.

Here's an update incase anyone is curious. Basically I contacted Samsung support and they told me I could bring it to a local repair shop to get it fixed. The first time I brought it they reflashed the firmware but that didn't work it was still constantly crashing. When I brought it back they replaced the motherboard. That worked but sadly cell service does not work. When I brought it back they Basically just said that I should get a replacement device but Samsung was "out of stock" so there was nothing they could do. Now I'm Basically stuck with a non functional galaxy s21.

turnert said:
Here's an update incase anyone is curious. Basically I contacted Samsung support and they told me I could bring it to a local repair shop to get it fixed. The first time I brought it they reflashed the firmware but that didn't work it was still constantly crashing. When I brought it back they replaced the motherboard. That worked but sadly cell service does not work. When I brought it back they Basically just said that I should get a replacement device but Samsung was "out of stock" so there was nothing they could do. Now I'm Basically stuck with a non functional galaxy s21.
Click to expand...
Click to collapse
How loathsome of Samsung. *Grrrrrrr*
Ask for a full refund check.
That's what Samsung should have offered rather than have you babysitting a paperweight.
Lean on them. If purchased with a MC or Visa card file a claim. You will have to return the device for the bank to issue credit if they can.
Did they replace the C port PCB?

blackhawk said:
How loathsome of Samsung. *Grrrrrrr*
Ask for a full refund check.
That's what Samsung should have offered rather than have you babysitting a paperweight.
Lean on them. If purchased with a MC or Visa card file a claim. You will have to return the device for the bank to issue credit if they can.
Did they replace the C port PCB?
Click to expand...
Click to collapse
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.

turnert said:
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
Click to expand...
Click to collapse
Also they gave me one option to send it in with Samsungs mail in repair. But that's going to take weeks and still probably won't do anything.

turnert said:
Part of the problem is I bought it from t-mobile so its still being paid off and neither Samsung or t-mobile will replace/refund me for the device. And no the c port was not replaced.
Click to expand...
Click to collapse
A bad or mismatched C port PCB can kill the internet at least on the Note 10+
They may have used the wrong mobo variant.
Tech can be inept buffoons. Those little part numbers have to match exactly...
Lean on T-mobile, they are in breach of contract.
Contact their retainment dept, escalate the case, lean all over them like a cheap suit.
Contact your State Attorney General's office and the BBB. File complaints.
Completely unacceptable.

Final update: Just got my phone back from Samsung and after countless tech support calls and countless attempted repairs it's finally fixed! Everything seems to be good so far.