My phone dropped from about a meter (3 feet) off the ground the other day on to some concrete. Luckily there were no cracks or scratches on the phone so I thought it was fine.
A little while later I used the camera and noticed it looked a bit weird. The screen had lines all over it and the photos came out with a red tint. I thought that maybe it was just the app screwing up, so I tried a different camera app but came out with the same results.
I recorded a video of it happening: (but I can't post links since I'm a "new" user. So here's a gif and the picture I took.)
The front camera is completely fine, so I guess something in the rear got damaged when it hit the ground.
Is this problem fixable? Or is the rear camera broken for good? I'm thinking of buying a replacement lens online somewhere and opening the phone and swapping it for the broken one, but I'm not sure if the water resistance will remain intact.
That's unlucky man I'm guessing you will need a new lens and I'd probably get someone proper to do it so you can blame them if anything happens
Sent from my C6603 using xda app-developers app
I doubt it's the lens. Broken camera module.
Last Tuesday my phone got wet while on a bicycle ride where it started to rain. The phone got wet enough that it started to randomly jump to different screens. I turned it off and put it in my pocket. Once I got home and dried the phone it seemed fine, and in fact the next day used the dual cameras to take a pic with no problem. There seems to be no water damge indicator in the dual flash.
Today tried to take a picture using the dual cameras and immediately got this crackling sound and the cameras wouldn't focus. I've done a search and couldn't find this exact problem elsewhere. The best way to understand what the cameras are doing is to show a video taken with them:
https://youtu.be/rms54f8O4vA
You can both see the inability of the cameras to focus and hear the crackling sound they make while trying to focus.
If I shift to the front facing camera it works just fine.
What to do? are the dual cameras kaput?
No one huh
Sent from my 831C using XDA Free mobile app
I have similar problem. Just bought it on ebay. Other camera works well. So just buy the new module for 25$ on ebay and replace it.
Which module?
rhe12 said:
Which module?
Click to expand...
Click to collapse
I think they mean the camera.
http://www.ebay.com/itm/OEM-HTC-One...ll-Assembly-/262017982132?hash=item3d017d1eb4
Oh OK thanks, that makes sense. In fact I found this which seems to confirm it:
https://www.ifixit.com/Answers/View/211994/How+do+I+replace+rear+camera+on+HTC+One+M8
Same symptoms, same suggested handling. I don't think I want to try and do it myself though, will have to find somebody who can do it for me...
So had my H9L a week and pretty much from start I noticed a rattle when placed down on the side to start I thought it was just the volume rocker button or summit but have been shaking and listening and definitely sounds like inside around the top by camera lense and if I tap around that area on the back it rattles , just wanted to see if anybody else experiencing this , I'm more than likely going to return to store for replacement just in case anyway , thanks
Sent from my LLD-L31 using Tapatalk
Well was in town so decided to take it back for replacement brand-new one and same rattle when tap around camera lenses so guess it's just build quality , got brand new device though [emoji16]
Sent from my LLD-L31 using Tapatalk
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
There is no issue, that is normal. I notice the same with my mate 10 pro. Your phone is fine.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
My phone makes a very loud rattle noise near the cameras when I shake it. Starting last night, when I use Live Focus or the 2x zoom, I get a really loud buzzing and vibrating coming from the top ear piece and the camera will not focus (pictures look absolutely terrible). I called Samsung last night and they used Samsung Tutor to mirror my screen and I wish I could have recorded the girl's reaction when seeing the photo quality. Unfortunately, I have to send it back to Samsung for repair. Sucks.
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Would be interesting to know if a shock or drop can cause damage to the camera mechanism more now on this note than the previous models.
Click to expand...
Click to collapse
It's a moving part so it's very possible. Or it just fails with age.
pcriz said:
It's a moving part so it's very possible. Or it just fails with age.
Click to expand...
Click to collapse
Yep, that's what I was thinking, mechanical parts.
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Shake it with the S-Pen removed .
Sent from my SM-N960U1 using Tapatalk
Click to expand...
Click to collapse
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
pcriz said:
You explained your problem in such a way that you literally answered your first question.
You shake the phone and you hear a rattle. You equated that to the mechanism that allows OIS.
You open the camera app and you still hear it only quieter. Well that's because the mechanism is now being controlled by the camera app so it's trying to keep it stable and centered.
The camera module is pretty small so the force of shaking the phone is bound to make it make some noise.
When you switch modes the aperture is closing opening and moving on it's axis slightly. So it makes some noise if you are listening but it's hard to gauge your definition of "violently" when it's so small and we can't see your device.
Everything sounds normal.
Click to expand...
Click to collapse
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
Not sure how you did that video, but it looked cool. Looked like an eye was there. Lol
Joking aside., Removed my S-Pen and shaked my phone , I could here a slight rattle, then with the S-Pen still removed I launched the camera app, and there was no rattling at all. So maybe yours is loose? Or maybe it's within tolerance levels. Hard to say without looking at the technical manual for this phone.
Sent from my SM-N960U1 using Tapatalk
KyleLee088 said:
When removing the S Pen, the rattling noise changes slightly but doesn't decrease.
Huh, from my past experience with phones with OIS, the rattle would always completely go away when the camera app is launched.
I'll try to get some video of the cameras moving around when switching from Auto to Live Focus and vice versa
---Update---
https://streamable.com/jrdtl
Click to expand...
Click to collapse
That does seem a little loud
KyleLee088 said:
Hi all,
I just got my Note9 not more than a month ago and I'm hearing a loud rattling noise from the rear cameras when I shake the phone slightly. I know that cameras with OIS does this, but even with the camera app open, the rattle remains, just a tad bit quieter.
I've also noticed that the cameras seems to move quite violently internally when switching from Auto to Live Focus mode and vice versa.
What could be the reason for this issue?
Thanks.
Click to expand...
Click to collapse
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
stondec100 said:
That's the image stabilizer module. It's supposed to move. If you lunch the camera and shake the phone again you'll notice you don't hear the sound.
Click to expand...
Click to collapse
The sound persists even when the camera app is open
KyleLee088 said:
The sound persists even when the camera app is open
Click to expand...
Click to collapse
Must be faulty. Any drops?
Sent from my SM-N960U1 using Tapatalk
Limeybastard said:
Must be faulty. Any drops?
Click to expand...
Click to collapse
Never dropped before
KyleLee088 said:
Never dropped before
Click to expand...
Click to collapse
I wouldn't worry about it then. If pics are fine.
Sent from my SM-N960U1 using Tapatalk
So, any news on this? I have the same problem, never dropped the phone but have this rattling sound, and it never seems to finish focus. Either in Live Focus or over 2.0x zoom pics in auto mode.
I will send it over for repair, but don't know how much will cost or take to fix it... Any news about that.?
I have this issue as well (unlocked model).
I had a similar issue on my note 5 (that model also produced a "buzzing" noise as the OIS mechanical, possibly MEMS based, system itself stabilized).
My Note 9 does this as well, consistent with the behavior in this thread and reported elsewhere on the internet . There are plenty of Youtube videos that accurately reproduce the problem.
It seems to be a common problem, although I admit I did not notice it when I first started using my phone.
I admit, the first time I noticed it was after a moderate drop. I have a rugged case (a Supcase, one of only a handful of rugged Note 9 cases that come with a built in screen protector).
I dropped the phone from 2~3 feet, and the phone landed on or near the corner, meaning it translated a lot of the impulse of the impact into the phone and the case's chassis.
That was when I first noticed the rattling. I picked up the phone and shook it to hear if there was anything wrong and noticed the rattling. It may be that this was simply the first time I actually noticed the noise and that it was always there, but its also possible that the impact of that fall caused some component of the OIS system to come loose or break.
It would be nice to hear from Samsung about this.
To reiterate:
i noticed this on my super old Note 5. Same exact sort of behavior with the camera, although that one produced the known buzzing/hissing noise associated with the OIS system, itself, stabilizing (also a visible distortion in the image displayed as the system came into balance).
My suspicion is that this is probably similar to the problem with the Note 5. Annoying. Odd for a flagship. Scary. Especially considering the price. AND.... critically.... possibly something that may become worse over time.
No obvious functionality issues.
One thing that might help would be an app or service that will provide a more thorough diagnostic of the camera sensor. Whatever that entails. Running all systems through their range of calibration and functionality to detect any problems.
Given the IP68 rating, I would be surprised if a drop from 2-3 feet with a known quantity rugged case would not be a warranty issue if the camera were damaged in some way.
my biggest concern is that if the, presumably OIS system, is allowed to wobble around to an extent that *sounds* like movement on the order of ~0.5-1.0 mm (which is miles of movement in this type of application), will this result in long term damage. If, every time I take a step, the sensor is wobbling back and forth.... 10s or hundreds of thousands of times... up and down every time I jump in and out of my car (I literally jump, its a big vehicle).... will these things reduce the lifespan of the camera as a result of this "looseness"?
On a side note if you did not buy your Note 9 from Samsung.com directly you cannot ever forever sign up for Samsung Premium care.
They absolutely will not, under any circumstances, allow you to sign up for their premium insurance plan, even if you purchased the device from Att or Verizon or T-mobile.... Even if you bought it yesterday. Even if you go to Best Buy and let someone look at the pone and verify that its not damaged.
no possibility. So its 100% Asurion and the warranty.
If you have ever tried to replace a Note with Asurion, you know that they typically do not provide direct replacements. Instead they will provide you with the newest top-tier S-phone. Either because they don't ever have enough refurb Note devices, or because the Note is too expensive, wholesale. Even Samsung has had issues with Note replacements through warranty or insurance.
I sent mine off to Samsung and should have it back this week. They didn’t really ask any questions or seem very concerned, but I rarely get anyone that can speak or understand English. Their lack of concern and customer service throughout this issue has been very disappointing.
Sent from my iPhone using Tapatalk
Got an email yesterday saying that my repair was complete and device has shipped. This is what they included in the email:
Original Problem:
MENU / COMMON APPLICATION ( NATIVE) - CAMERA / VIDEO - QUALITY ISSUES
Problem found:
CAMERA FAILURE
Solution:
REPLACED COMPONENT
I have a problem
I cleaned my Mi 11 and I noticed when I shook it easily, I heard noise inside.
If the camera was loose or the speaker.
This can not be normal, right?
Can someone easily shake his cell phone if you hear from inside noises?
The phone is 5 months old and I never fell down.
Thanks
It's the OIS.
The camera has some mobile parts so the OIS can work properly.
dlf110 said:
It's the OIS.
The camera has some mobile parts so the OIS can work properly.
Click to expand...
Click to collapse
is it with you too?
Can anyone confirm?
I wanted to sell it and was afraid that something was broken.
I confirm the same for mine comes from the photo sensor so normal
Thank you very much! I found the same answers in Mi Forum.
Thanks