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Water resistance and warranty ?

Found this interesting piece on Sony's website:
"In compliance with IP5/7 and IP5X, Xperia Z is protected against the ingress of dust and is water resistant. Provided that all ports and covers are firmly closed, the phone is (i) protected against low pressure jets of water from all practicable directions in compliance with IP 55; and/or (ii) can be kept under 1 metre of freshwater for up to 30 minutes in compliance with IP 57. The phone is not designed to float or work submerged underwater outside the IP55 or IP57 classification range and should not be exposed to any liquid chemicals. If liquid detection is triggered on the handset or battery, your warranty will be void."
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It's obvious they will void your warranty if you leave the covers open and damage your phone. But what happens if one of the covers starts leaking due to, i don't know, being old and losing its rubber seal's tightness ? Clearly, it is not designed to be used in a shower etc, but rather survive accidental contact with water - but still, if it's IP rated it means we should be able to do it, or just "wash" our phones if they get dirty - goodbye cleaning cloths.
All water-resistant devices are very tricky if we look at warranty conditions. I'm just wondering how will Sony handle this one - is it possible to tell if the phone was damaged because the user screwed up, or because the water resistance failed somehow.
Have you guys had any experiences with IP-certified devices before ?

Akiainavas said:
Found this interesting piece on Sony's website:
It's obvious they will void your warranty if you leave the covers open and damage your phone. But what happens if one of the covers starts leaking due to, i don't know, being old and losing its rubber seal's tightness ? Clearly, it is not designed to be used in a shower etc, but rather survive accidental contact with water - but still, if it's IP rated it means we should be able to do it, or just "wash" our phones if they get dirty - goodbye cleaning cloths.
All water-resistant devices are very tricky if we look at warranty conditions. I'm just wondering how will Sony handle this one - is it possible to tell if the phone was damaged because the user screwed up, or because the water resistance failed somehow.
Have you guys had any experiences with IP-certified devices before ?
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+1
Anyone?
sent from Giant Killer Galaxy Note 2

Sv: Water resistance and warranty ?
Interesting thought there. Sony is going to have a tough time when the inevitable cases of warranty come up. It'll be nearly impossible to determine, where the fault lies, say tur covers get bad over time.. Unless they dry it up, and test the waterresistance of the covers.. But who knows.. They might just declare it void at will.. Lot of companies tend to do that..
Sent from my SGPT12 using xda app-developers app

lol yall think they are actually going to cover water damage?? yall are crazy
there is no way those flaps are going to hold for 2 years strong if you open and close them everyday to charge your phone....people would just be claiming water damage warranty every few months just to get a new phone....i dont see sony shelling out $700 phones because there is no way to tell if the flaps are open or closed during the time of water damage they are always going to say its your fault and not honor the warranty and you really have no way of arguing with them....
they are clearly stating your warranty is void in the case of water damage for a reason....waterproof or not you wont be getting a warranty replacement if the water does actually mess the phone up
i would never get this phone wet on purpose....

djq said:
lol yall think they are actually going to cover water damage?? yall are crazy
there is no way those flaps are going to hold for 2 years strong if you open and close them everyday to charge your phone....people would just be claiming water damage warranty every few months just to get a new phone....i dont see sony shelling out $700 phones because there is no way to tell if the flaps are open or closed during the time of water damage they are always going to say its your fault and not honor the warranty and you really have no way of arguing with them....
they are clearly stating your warranty is void in the case of water damage for a reason....waterproof or not you wont be getting a warranty replacement if the water does actually mess the phone up
i would never get this phone wet on purpose....
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I will sue Sony for that as I have decided that I will hardly open those flaps..always use dock for charging and m already always use bluetooth headsets !!
sent from Giant Killer Galaxy Note 2

djq said:
lol yall think they are actually going to cover water damage?? yall are crazy
... they are always going to say its your fault and not honor the warranty and you really have no way of arguing with them....
they are clearly stating your warranty is void in the case of water damage for a reason....waterproof or not you wont be getting a warranty replacement if the water does actually mess the phone up
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maybe in the country you're living in.
djq said:
i would never get this phone wet on purpose....
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if sony would act the way you said, then it doesn't matter if you got your phone wet by purpose, accident or waterproof failure

Water resistant

Xperia V can take dip in the pool or in the sea to take pictures?

- IP57 certified - dust and water resistant
- Water proof up to 1 meter and 30 minutes

unicastbg said:
- IP57 certified - dust and water resistant
- Water proof up to 1 meter and 30 minutes
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any type of water? will not affect my water screen with enough amount of chlorine or sea water?

jho07 said:
any type of water? will not affect my water screen with enough amount of chlorine or sea water?
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You should avoid sea water and chlorine. Although I did a test in a pool, it's probably not a good idea. And the screen becomes sticky until cleaned out.
The warranty states that the phone can be exposed to clean water only. Anything else will void it.

I took it with me into the pool and sea a number of times. Water was splashing all over it, here and then I was taking shots from underwater. After finishing however I found some spots water remaining under the cover (outside the sealed area). After each water session it is necessary to immediately rinse the phone with clean water and dry it, in particular the unsealed area under the rear cover (of course not rinse the inside).
To my opinion this is the way all phones should be build. It is nice to know that dropping the device into a water will not kill it, or not needing to worry about transporting it in the outside pocket during my motorbike or bicycle rides. I am not convinced however regarding the long term sealing capabilities of the USB port. I feel there should be a factory charging dock included with the phone, or obtainable for a significantly more reasonable price.than the DK25.

Underwater in salt water??

Hi,
The water proof feature is nice. However, I prefer sea water for snorkeling etc. So given corrosiveness of salt it's probably not a good idea.
Still from many reports people seem to have it surviving even salt water submersions when not too long and rinsing it immediately afterwards with fresh water.
But i don't want to dessctroy my nice Z3C obviously, so been looking for intermediate solution, like sealed zip bags or so, that would prevent it from too much wate rcontact, and if it leaks or whatever, it will still not die.
Any idea what could be used , if possible not too big to fit the Z3, and still let take some pics?

The phone is not rated for salt water, so I wouldn't want to try it. Salt water splashes from waves are probably fine.
I also wonder if Sony has a way of telling if salt water got in the phone should you have to send it in for warranty service. Plus, it's also gonna be much easier to inadvertently exceed the depth rating in the ocean. Definitely best to get a dry bag of some kind IMO.
Something like this: http://www.bhphotovideo.com/c/product/1035195-REG/loksak_lok_alok3_4x7_3_aloksak_bags_4_5x7.html
Or this: http://www.amazon.com/FRIEQ®-Universal-Waterproof-Carrying-iPhone/dp/B00AW2QT8I/ref=pd_cp_sg_0
There are a ton of waterproof phone cases/bags out there. Just be sure to pick one that promises super-clear plastic for photos.

Please use the questions and answer sections for questions you want answered
Thread moved

Sorry for wrong forum and thanks for moving it.
I finally ordered one of these: http://www.amazon.com/dp/B00AW2QT8I/ref=pe_385040_121528360_TE_dp_1
Will see how it works with the Z3C

Excuse me... Why should the Z3C not be waterproof in saltwater???
I really cannot see the problem? It is not that saltwater is more wet than "normal" water...
The saltwater will leave some salt when it is dry but you could easily remove this by putting the Z3C in water without salt for some minutes...

I don't believe the salt will do much good to the oliphobic coating of the screen or audio connector.

We are talking about 30 minutes of contact with salt...? To play it safe you use it in salt water for 20 minutes and then put it in normal water for 5 minutes and all the salt is gone...?
And by the way are both the power button and the audio connector made of aluminium...? And why would salt ruin the oliphobic coating of the screen...?
I could understand if pool water with chlorine could do something to the screen but since Sony advertise that you can use it in the pool then that shouldn't be a problem...

Salt is more corrosive unlike chlorine

cyphomatic said:
Salt is more corrosive unlike chlorine
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In contact with iron, yes...Plastic, glass and aluminium, no - not for a 30 minute contact...

Foxhunter123 said:
In contact with iron, yes...Plastic, glass and aluminium, no - not for a 30 minute contact...
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Indeed, I believe that the audio connector might be a weak spot. It sure isn't aluminum. I had other waterproof equipment before with an audioconnector that came into contact with seawater, wich turned out very bad. I won't take a chance.

I will try my Z3c within a week or so when I'm in the Canary Islands.
Have used my previous phone, Xperia ZR, in saltwater many times. No problem at all!

Dont do it. The water proof is only for freshwater.

You may want to read this page : http://support.sonymobile.com/global-en/xperiaz3compact/dm/water-and-dust-resistance/
Never immerse your device in salt water or let the micro USB port, headset jack or other uncovered parts come into contact with salt water. If you’re washing dishes by hand, avoid letting your device come into contact with the detergent or any other liquid chemicals.
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If your Sony smartphone or tablet is waterproof to IPX8 standard*, then you can use it in a chlorinated swimming pool. However, avoid keeping the device in the pool for too long and remember to rinse it off thoroughly with fresh water once you get out.
Over time, chlorinated water can corrode the rubber seals, so prolonged use in chlorinated water is not recommended. But if you want to use your device to get underwater close-ups of a spectacular dive or your child’s first swimming lesson, go ahead.
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Apart from the fact that Sony says don't immerse the phone in salt water, common sense suggests the copper contacts of the mag charger and headphone jack will not fair well (salt water will leave a nice oxide layer on both, which will impact the conductivity). A few minutes and very careful cleaning of the jack (not just a quick rinse) will probably be OK, but then we also have no idea how the glass coating, camera lens coating and various waterproofing membranes will fair in salt water. Knowing the corrosive nature of salt water and Sony's warning I certainly wouldn't risk dunking it in the ocean. YMMV

There was one story of a z2 that survived after being submerged for 6 weeks in salt water
http://www.phonearena.com/news/Sony...g-submerged-in-salt-water-for-6-weeks_id59223

I've used both my previous Z1 Compact and now my Z3 Compact in saltwater, not an issue at all.
Just pour some fresh water on it afterwards.

Blue grotto, long swim from gradola. no problem later

Use a condom, tie a knot waterproof

pakjebakmeel said:
Use a condom, tie a knot waterproof
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For playing safe, you should use one of those waterproof bags for smartphones if you want to take your phone for dives in salt water so necesserily.

You would normally be right
Foxhunter123 said:
Excuse me... Why should the Z3C not be waterproof in saltwater???
I really cannot see the problem? It is not that saltwater is more wet than "normal" water...
The saltwater will leave some salt when it is dry but you could easily remove this by putting the Z3C in water without salt for some minutes...
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However, the frame is aluminium, which doesn't play nice with salt water.

Doubt about get the phone under water

This is the first time since 5 months that I trythe ip68 certificate just putting the phone under water in the handwash to wash the entire phone.
How much time do I need to wait to disappear the notification of USB port wet? It seems that the phone is getting hot. Also I use handsoap for wash it. Hope that not be a big deal...
There is something that I can do to get normal again?

Just wait, I accidentally splashed mine, the moisture notification disappeared after some 4 hours, it depends on ambient conditions, where I live it is 100% humid 24 hours, as I live 200 meters away from the beach..

winol said:
Just wait, I accidentally splashed mine, the moisture notification disappeared after some 4 hours, it depends on ambient conditions, where I live it is 100% humid 24 hours, as I live 200 meters away from the beach..
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The notification has gone but the phone is getting warm and it feels dampy.
I knoknows that depends of aambient conditions but I feel it different...
Thanks for your comment
Regards

Conito11 said:
This is the first time since 5 months that I trythe ip68 certificate just putting the phone under water in the handwash to wash the entire phone.
How much time do I need to wait to disappear the notification of USB port wet? It seems that the phone is getting hot. Also I use handsoap for wash it. Hope that not be a big deal...
There is something that I can do to get normal again?
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I would try putting your phone in a bag of rice overnight to draw any water out that may have been forced in from the pressure of the running water. Never use soap on your phone or place it under running water. The soap lubricates the water and allows it to be more easily forced where it wasn't intended to go. I just use a microfiber cloth with lens cleaning solution sprayed on the cloth. Even doing this causes the moisture detected warning for a few.

Buy some anti-bacterial wipes to clean your phone with. There is absolutely no need to wash it with soap and water.

Conito11 said:
This is the first time since 5 months that I trythe ip68 certificate just putting the phone under water in the handwash to wash the entire phone.
How much time do I need to wait to disappear the notification of USB port wet? It seems that the phone is getting hot. Also I use handsoap for wash it. Hope that not be a big deal...
There is something that I can do to get normal again?
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Why on earth royals tu nerd soap to clean a phone? The i68 rating is about water resistance of under water. At 1 mtr for 30 minutes.. My figures may be wrong as they change from ip67 to ip68 but the point here is that you're not supposed yo it it under a tap!
He depth and time of water resistance is defined in these certifications because it is about pressure and time.. Eg The phone can hold up to the pressure at 1 mtr of hat ever depth has been mentioned in the rating for a maximum of the time given in the rating.
If it is 5 mtr 15 minutes, then it will not be damaged by water if it's 5 mrt see for 15 minutes max.. As time increases the pressure on the seals can and probably will get water into The phone.
Remember it is water resistant not waterproof! With a tap The after comes out with pressure and that could cause one of the seals to fail.
Also, soapy water is better at conducting electricity, it could have shorted out the phone and you would have a spotless but dead note 8.
Water resistant does not mean water proof and it certainly does not mean dunking the phone in water all the time. It is a safety measure which helps if you accidentally get it wet or drop it in a puddle.
The guys testing phones on YouTube are different as they try to push the limits but do not recommend it for others to follow or repeat Their tests
This us long but I see a lot of people are unaware and say their phone is waterproof.. I recently met a guy at a cellphone shop that is run by my friend.. The guy had an IPhone 7 or 7s or 7s+ if there's one.
He got it wet accidentally, spilled water on it and it died.. I asked him whether he went to apple he said he did and they want Rs. 35000 which is $500 to replace it.
I told him that it is supposed to be ip67 or ip68 so they should cover it under warranty.. But they never offered him this solution..
Don't you think it is wrong that they claim water resistance and it dies because of a splash and they do not cover it?
Hope this helps..

centaur31 said:
Why on earth royals tu nerd soap to clean a phone? The i68 rating is about water resistance of under water. At 1 mtr for 30 minutes.. My figures may be wrong as they change from ip67 to ip68 but the point here is that you're not supposed yo it it under a tap!
He depth and time of water resistance is defined in these certifications because it is about pressure and time.. Eg The phone can hold up to the pressure at 1 mtr of hat ever depth has been mentioned in the rating for a maximum of the time given in the rating.
If it is 5 mtr 15 minutes, then it will not be damaged by water if it's 5 mrt see for 15 minutes max.. As time increases the pressure on the seals can and probably will get water into The phone.
Remember it is water resistant not waterproof! With a tap The after comes out with pressure and that could cause one of the seals to fail.
Also, soapy water is better at conducting electricity, it could have shorted out the phone and you would have a spotless but dead note 8.
Water resistant does not mean water proof and it certainly does not mean dunking the phone in water all the time. It is a safety measure which helps if you accidentally get it wet or drop it in a puddle.
The guys testing phones on YouTube are different as they try to push the limits but do not recommend it for others to follow or repeat Their tests
This us long but I see a lot of people are unaware and say their phone is waterproof.. I recently met a guy at a cellphone shop that is run by my friend.. The guy had an IPhone 7 or 7s or 7s+ if there's one.
He got it wet accidentally, spilled water on it and it died.. I asked him whether he went to apple he said he did and they want Rs. 35000 which is $500 to replace it.
I told him that it is supposed to be ip67 or ip68 so they should cover it under warranty.. But they never offered him this solution..
Don't you think it is wrong that they claim water resistance and it dies because of a splash and they do not cover it?
Hope this helps..
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Nice opinion and as you Said: waterproof is not the same like water resistant.

As I have seen reading several posts regarding this issue about claiming warranty due to water damage, it is very difficult if not impossible to get a device fixed by means of warranty under this circumstances, because the damage might be caused by exceeding the max allowed depth, or the time it was submerged and, if the device was put into a strong flow of water, as they can not verify anything about these possible scenarios, they refuse to make valid the warranty

water damage for my s10e

Hi Friends
I thought this is a waterproof phone and tried take couple of pictures under pool, pictures taken is ok, but after I went home, there is no signals any more from cellular,
Waited whole night to let sim card slot water dry and still no signal
What should I do ?

From Samsung website:
Water Resistance
IP68
*Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use. Water or dust damage not covered by warranty.

See https://www.thesun.co.uk/tech/9436952/samsung-galaxy-phones-waterproof-sued/

elbee222 said:
See https://www.thesun.co.uk/tech/9436952/samsung-galaxy-phones-waterproof-sued/
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The water protection is there to possibly save your device from accidental water damage if some conditions are met: no ports open, no exterior damage and whatever ip68 specifies. You are not supposed to use it underwater on purpose. Samsung never claimed their phones are water proof as the article suggests, rather water resistant. There is big difference and they are 100% legally covered for what they showcase in ads. The majority of all ip68 phones will survive being submerged in water, as many independent creators show-case on youtube, if the necessary criteria are being met of course.
What caused OP's phone damage could be a random tiny slit in the sim area (or anywhere else) that allowed water to enter. You won't be able to prove there was something faulty (manufacturing issue and not user "error") that caused your specific device not to be ip68. All manufacturers make it clear that their ip68 phones are not waterproof and not intended to be used underwater, therefore not covered by the warranty.

palamosteliaro said:
The water protection is there to possibly save your device from accidental water damage if some conditions are met: no ports open, no exterior damage and whatever ip68 specifies. You are not supposed to use it underwater on purpose. Samsung never claimed their phones are water proof as the article suggests, rather water resistant. There is big difference and they are 100% legally covered for what they showcase in ads. The majority of all ip68 phones will survive being submerged in water, as many independent creators show-case on youtube, if the necessary criteria are being met of course.
What caused OP's phone damage could be a random tiny slit in the sim area (or anywhere else) that allowed water to enter. You won't be able to prove there was something faulty (manufacturing issue and not user "error") that caused your specific device not to be ip68. All manufacturers make it clear that their ip68 phones are not waterproof and not intended to be used underwater, therefore not covered by the warranty.
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My phone is self recovered for about 10 days later, thank God