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Hey, a few days ago I started my first serious issue with my phone (I don't consider the lag or gps problems serious).
While being in cell standby (and I don't use it), the phone has restarted completely randomly 4 or 5 days in a row now. I have no idea what's causing it. I'm prompted to enter my sim card pin again upon reboot.
Has anyone else had similar problems? Are there any ways to fix this? :|
I'm using the official firmware available (I haven't flashed), XXJF3, and the phone is not rooted.
uninstall whatever is causing it
do you remember what have you installed recently?
just uninstall the latest Apps that you installed in the last few days
I have the same problem, only in my case it happens once every 2 weeks...
Because it happens so infrequently I haven't done more research on this issue. My idea was to try to determine what is going by going over Android logfiles, but that is from my assumption: everything is logged under Linux. Not sure if this is the case for Android.
Anybody any suggestions on which logfiles to read/examine?
For the last few weeks, my AT&T Note 3 has started randomly rebooting. It can happen when I'm viewing email, when the phone is in my pocket, or even in the middle of the night when it is just sitting recharging. The rebooting is roughly once per day: somedays more than once, other times it can go over 24 hours. The problem seems to have started after I updated to 5.0. I have tried a factory reset, but the problem came back. I called AT&T support and they said that they've had a lot of problems with Samsung devices after the 5..0 roll out, with random rebooting, or the Bluetooth failing, or the WiFi failing. They said that they need to replace the Note 3, but because it is over a year old I must pay $100 for the replacement through Asurion (I have been paying the insurance fee).
Searching on line has not provided much on this problem. Does the AT&T comment make sense? If I need to replace the phone, shouldn't it be for free because the problem was caused by AT&T?
I'd appreciate any comments.
Note that I realize it could be related to an App I use being incompatible with 5.0, but I need to use my phone for work pretty much constantly, so troubleshooting which one (if any) is not practical.
Mine started doing the same thing about a week ago. Till then it was not having any problems with the 5.0 version.
They need to figure out the problem and push out a update. Otherwise it is like they don't care about us, unless we go out every year and buy a new phone !
Problem solved?
After trying a reset and cleaning checking the battery contacts didn't work, I looked for other patterns. It seemed to me that one of the most common times it rebooted was when I checked my email with the K9 email client - something that is always running in the background, and could have caused it to reboot when on charge overnight.
I uninstalled K9 and that didn't help - the phone rebooted after about 9 hours. However, since that reboot it has now gone nearly 48 hours without rebooting. Maybe I was right about K9 and uninstalling it wasn't enough - I should have also manually rebooted the phone.
The phone has been rebooting at random times, sometimes as short as about 5 hours apart and sometimes more than a day apart. It could be that right now I'm at one extreme and it will reboot randomly today. But if it makes it through tomorrow morning without rebooting then K9 was probably the problem.
It has now been over 72 hours since the last reboot, which does suggest that the original problem was the K9 email client, crashing and forcing a reboot on the phone after the Android 5 update.
Problem NOT resolved!
A few minutes ago, roughly 76 hours after the last random reboot, when I thought that the problem was resolved, I heard the reboot tone coming from my phone that was sitting on the table.
So, while removing K9 reduced the frequency of the reboot, it did not solve the underlying problem.
Use Titanium Backup and backup all user apps and data. Factory reset and reflash stock if you want to take the extra step. Use standard Google and Samsung apps for a while. Do not restore accounts or system data automatically. Removing and reconnecting accounts and clear data for an app in app manager are always good quick troubleshooting options. Restore apps as you need them, if you really need them. Favor stability over extraneous features.
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Galaxy Note 3 - AT&T (sm-n900a)
Since I removed K9 and rebooted the phone, it has only rebooted randomly once in 5 days: this was at 72 hours, and now it has been up for 65 hours since then. Trying what you suggest would take weeks, given the current frequency of random rebooting. Plus, my phone is used for work constantly - I couldn't get by with just the Samsung and Google apps built into the basic phone image.
For the moment, I will just live with the phone as-is and hope that Samsung issues a new version of 5 soon.
Now at nearly four days since the last crash/reboot, or only one in seven days. At that frequency, it is certainly not worth the effort of trying to track down the secondary cause (it could take months), now that I know that K9 was the main problem.
It has been a while since I started this discussion, with no conclusion. The phone still randomly reboots - only once all of last week, but then it woke me up on a reboot at 4:30 am this morning, and rebooted again while I was checking Facebook at 7 am.
I'm having a rebooting issue as well with my Note 3. It started about a week ago and will do it many times during the day. I have tried wiping the cache partition, doing a factory reset and the other day I downgraded the software from 5.0 to 4.4.2 and rooted it and froze the over the air update from AT&T but still have random rebooting. I have had the reboot issue with and without the SD card installed so I know that is not the issue either. I was thinking it was a software issue so that is why I did all of the stuff listed but now I'm wondering if it could be hardware. I guess I'm just at a loss of what to try know and was hoping someone on here had any suggestions.
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
jeffp25 said:
I hope that with your additional post that we'll get some answers. One thing: does it happen when sitting idle on charge too, or only when not sitting idle? In the later case, it could be a simple as dirty battery contacts.
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Click to collapse
It happens both when charging and when sitting unplugged. I even tried swapping the battery for a new one and the contacts and also clean
Well, it was an idea. I did the same thing, buying a new OEM battery and hoping it would help. It didn't. But then again, mine often reboots at night (it woke me up at 4 am this morning), so I knew it was unlikely to be a battery issue in my case.
Yeah thanks for the idea but it seems like I'm running out of things to try
I feel the same. The only thing left would be to wipe out the phone and try it with nothing but stock, non-upgrades, apps. But I use the phone for work, and it can go more than a week between reboots (or less than a day), so that isn't practical.
I might just end up mailing my phone into Samsung to be repaired but now that I have it rooted is there any special steps that need to be done to unroot it? I was just going to do a factory reset and let AT&T android 5.0 do it's update if that will kill the root. I'm not worried about warranty since it is no long under warranty.
Maybe use logcat and letting it run and wait for a reboot to happen so you can see what is going on. However the logs could get big and it might not capture what happens right before it reboots.
Hello All,
I received the Lollipop OTA about a week ago and since then my phone has been randomly restarting on its own and then proceeding to perform some sort of process once it starts.
It says something along the lines of "Optimizing Apps 1of 119" and this process takes a while. I have tried clearing the cache but it doesn't seem to help.
Any ideas of whats happening, solutions ?
Thanks,
Pete
I can confirm the problem. Having the same issue where apps are optimized on every power on.
When my nexus 7 updated to 5.0 it did this a few times. Then mysteriously stopped doing it after a week or two.
Whenever Android boots and starts with "Optimizing App # of #" it usually means your ART cache got wiped for whatever reason (corrupted maybe). This is the same effect as if you wiped the caches in TWRP. It takes a long time because ART caches are substantially larger than Dalvik caches.
Try to plug the cable off before turning on the phone. Looks like a serious bug but that helped in my case.
I performed a factory reset last night seems to be much better so far, I will report if the issue starts up again !!
Pete
Which lollipop update did u do, i mean the brazil retail one or the europe one??
Cos i faced this issue a lot in brazil retail update, yet to try europe update....
had the GB OTA update and can attest to the annoying android updating with each phone restart, fortunately I have not had any random rebooting issues as reported by others
Jim
jfran said:
had the GB OTA update and can attest to the annoying android updating with each phone restart, fortunately I have not had any random rebooting issues as reported by others
Jim
Click to expand...
Click to collapse
But you do have annoying apps update at each restart right??
Yes i have the annoying android updating with each restart
I have experienced these random reboots and I have also noticed that I get an error when taking screenshots where it says that either the storage is full or the app doesn't allow it. I have at least 3gb left and I have tried it across the system and it doesn't work. I am on the retail US version for XT1053
Sent from my SHIELD Tablet using Tapatalk
I have also some optimising situations on the restarts. Someone know what can fix or raise this situation?
Sent from my XT1052 using XDA Free mobile app
the android updating stopped, not sure if it was clearing the gallery data (2GB) the helped, or booting it safe mode, anyway boot time is now back to normal
Mine only gets into the process of optimizing apps when it's connected to the power source (PC via usb or directly to the power outlet). I just have to remember to unplug before switching off the phone.
It doesn't restart on its own.
Apart from missing lots of features after the Lollipop update, I also have the optimizing problem, it takes 30min and is extremely annoying, happened 5 times already, one time was a random reboot.
Any idea how to fix it? I do not consider a factory reset a solution. Motorola has spend much time and effort in upgrading while keeping all existing settings and app configs and app data. If I knew I would need a reset I would not have "upgraded" (def would have stayed with 4.4.4 had I known some pratical features are missing, the change log and all tech sites are waay to optimistic about the Lollipop updates!).
same here.
unrooted stock Rogers/Fido version
pasta1234 said:
I performed a factory reset last night seems to be much better so far, I will report if the issue starts up again !!
Pete
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Click to collapse
My sister in law had the same experience.. After the 5.1 update on her XT1053 Dev Edition, she kept getting the "optimizing app xx of yy" on reboot... After a factory reset, and setting up from scratch, she is back to working fine.
Friend of mine had the same experience with his XT1053... factory reset and setup from scratch fixed it.
I received the OTA two weeks ago (retail.en.gb), after some days i had a reboot and the optimization of 130apps
So i decided to do a factory reset and install just few application.
Tonight i forgot to put the phone on charge and this morning i had again reboot and optimizaion, just 80 apps bat took 10minutes!
I hope someone found a fix for this annoing issue
worst phone ever, it is very frustrating,should i upgrade to android M ?
Try encrypting then factory reset.
Is anyone else getting a random reboot on their Note? I have the unlocked variant. It has rebooted about 4 times since I got it yesterday evening.
Update: Adhell was the issue. Stay away from it for now, guys!
lUnorthodoxFoxl said:
Is anyone else getting a random reboot on their Note? I have the unlocked variant. It has rebooted about 4 times since I got it yesterday evening.
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Click to collapse
Only had my Unlocked Note8 for 20 hours or so but no reboots yet.
May not be related, but there is an option to have the phone reboot on its own automatically during a certain time.
Is it possible you may have tweaked this option? Again may not apply here but worth a mention...
marctronixx said:
May not be related, but there is an option to have the phone reboot on its own automatically during a certain time.
Is it possible you may have tweaked this option? Again may not apply here but worth a mention...
Click to expand...
Click to collapse
No, it's been at random times. I'm wondering if Adhell is causing it. I 'think' it started after I downloaded it, but not 100% sure.
Got mine yesterday. After I set everything up it started happening to me as well. Did a factory reset and set everything up a second time and all was well. Took the phone of the charger at 100% and went for a cigarette. When I came back 10 minutes later, the battery was already at 94% and rebooted itself again. I will try again to factory reset and won't use smartswitch this time to see if it helps. I use adhell as well so I will uninstall it first and see what happens.
over a week here, no reboots and I even used helium to restore apps/data
lechon3x said:
Got mine yesterday. After I set everything up it started happening to me as well. Did a factory reset and set everything up a second time and all was well. Took the phone of the charger at 100% and went for a cigarette. When I came back 10 minutes later, the battery was already at 94% and rebooted itself again. I will try again to factory reset and won't use smartswitch this time to see if it helps. I use adhell as well so I will uninstall it first and see what happens.
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Click to collapse
After disabling Adhell I no longer get reboots. Looks like it's the culprit.
I have not had one problem with mine at all. Not one freeze or lag or reboot.
Sent from my SM-N950U using Tapatalk
lUnorthodoxFoxl said:
No, it's been at random times. I'm wondering if Adhell is causing it. I 'think' it started after I downloaded it, but not 100% sure.
Click to expand...
Click to collapse
That's causing it because I had the same problem. I removed it and everything good now. Adhell isn't compatible with the Galaxy Note 8 yet.
So I disabled adhell and no more random reboots. Great find @lUnorthodoxFoxl !
I am having the same reboot issue, after adhell 2 install, just removed it, lets see if that clears up the issue. Really need a good working ad blocker!!
Disconnect Pro v1.11- AVOID FOR NOW
lUnorthodoxFoxl said:
After disabling Adhell I no longer get reboots. Looks like it's the culprit.
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Click to collapse
I had Disconnect Pro on mine for less than 8 hours and had tons of network hang and restarted/rebooted at least 5 times, just removed it so I hope things go back to normal- embarrassing standing in the store and having to wait for your phone to finish restarting to pay for your groceries...
I have had a couple of complete system freezes that has caused the phone to reboot. But they are very rare. I put it down to an app issue rather than the phone.
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I have not had one freeze or reboot and I have had this phone since the 7th of September. After I had to turn in my Note7 I got the V20. The V20 was terrible I couldn't wait for the new Note to come out. That thing would just loose signal but I think that was crapy Tmoblie. But the V20 Froze all the time and rebooted. The only good thing about the V20 was it had 3.0 QC and it was twice as fast at charging as the Note8 and the speakers were a little better. The Note8 is far superior to the V20. I am going to go out on a limb here and say it's going to be better than the V30 too.
Never once did I get a reboot or freeze up.
We have 2 notes and one is freezing and rebooting atleast twice a day in random apps, no Adhell installed. I will try a factory reset and hopefully that takes care of the issue
Hi. So, I wake up in the morning to find that my phone was in recovery mode saying something along the lines of:
"Your device may be corrupt. If you keep facing this issue, you may need to factory reset your phone."
I restarted my phone only for it to restart (automatically) within a few seconds. This happened about 5 times. Then, finally, I decided to do a factory reset. After performing a hard reset, my device started working fine but only for a few minutes. I was setting up my applications and adding my Google accounts to the device when the phone restarted, again. I started looking around on XDA and other forums for anyone else facing the same problem. I went to Google Issue Tracker where I saw the same issue opened for today; however, that was on a Pixel 6. I tried sideloading an OTA image (from Google's website) and that was successful but I still kept facing the same problem. I performed a hard reset again and didn't download any applications and didn't do any additional settings. The phone worked fine for around 4-5 hours, so I decided to set it up with my applications and settings. As soon as I did that, my phone started restarting again.
Please help!
Details:
Device: Google Pixel 4a (5G)
Software: Android 13 (April 2023 Update)
Thanks in advance!
Facing exactly the same situation and it start happening today.
Appreciate any suggestions
Hammad975 said:
Facing exactly the same situation and it start happening today.
Appreciate any suggestions
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Are you Pakistani? If so, do you have any banking applications or any Pakistani app installed for that matter? Try hard resetting your phone and install each application you want one by one. You'll know when the problematic application is installed so you can uninstall it to get rid of your issue. It was a banking application for me :/
dv_007 said:
Are you Pakistani? If so, do you have any banking applications or any Pakistani app installed for that matter? Try hard resetting your phone and install each application you want one by one. You'll know when the problematic application is installed so you can uninstall it to get rid of your issue. It was a banking application for me :/
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Click to collapse
Yes, i am from Pakistan.
Appreciate your response, will do that.