Database Develop

[Q] Warranty Replacement

Ok guys i wanted to update my phone with Jelly Bean and as I don't have fast internet I submitted the device to Samsung Care. When i went to collect my phone The guys at Samsung care said that there were technical problems while updating the device which caused it to brick. Now they want to replace motherboard. I want to know will this replacement be free as i am well in my warranty period and have neither rooted nor tampered with firmware?

It might be free as it is the fault of the samsung guys which caused the phone to brick. It would be wrong on their part that they brick your phone and ask for money to repair it.

jfreak27 said:
Ok guys i wanted to update my phone with Jelly Bean and as I don't have fast internet I submitted the device to Samsung Care. When i went to collect my phone The guys at Samsung care said that there were technical problems while updating the device which caused it to brick. Now they want to replace motherboard. I want to know will this replacement be free as i am well in my warranty period and have neither rooted nor tampered with firmware?
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Tell them some f* words and tell them to repair it asap wuithout paying a single.If would there then i would have asked for fare too .
In general service centre ****s us but this is the our time kick their ass.
Sent from my GT-I9070

Tell them about your consumer rights. Warn them that you will go to Consumer Court for this. Ask for a Galaxy S4 as replacement. They won't give it to you but might repair your phone fast. :good:

Tell them about your consumer rights. Warn them that you will go to Consumer Court for this. Ask for a Galaxy S4 as replacement. They won't give it to you but might repair your phone fast. :good:
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Lol could that be even possible?
Dude they must not even ask. Event if you are in your warranty period or not is their fault. Do what areeb47 said :v
Sent from my GT-I9070 using xda app-developers app

S5 warranty and knox 0x1 info.

Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overclock or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty

thunderc8 said:
Hi I just want to a inform you that today I just picked up my galaxy s5 from warranty for front camera problems and I was knox 0x1 and they replaced it with new imei and all.i was on xtrestolite with costume recovery but before I return it I flashed stock firmware.
so after all the procedure is done I asked to talk to the technician who saw my phone and asked him about the knox 0x1 warranty and told me that the 0x1 is like a safety for Samsung when they think that you have damaged it, they use the 0x1 to void the warranty, ex overlook or fried Wi Fi chip.
But if the damage on the phone is obvious that is not done by the user they ignore the knox 0x1 and they accept the warranty.
I didn't ask much because the fat manager was on his way and I could see the technician wasn't very comfortable seeing the manager aproaching so I said thank you and bye.
So that was a relief for me I was afraid they will refuse my warranty because of knox 0x1, and there I was playing it cool on the first 3 months about not caring about warranty
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Excellent result - question, what country are you in??

MadMic said:
Excellent result - question, what country are you in??
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now that is an excellent question

Yeah. In my country (Bangladesh), my galaxy s5 also repaired from Samsung customer care with knox triggered 0×1 times..

I am from Greece.
But I don't believe the instructions they have are for Greece service center only, I guess that explains why some had warranty success with knox triggered.

In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F

worf_1977 said:
In the entire european union, samsung Will honour the warranty, no matters about KNOX being tripped or not.
Is An enforced E.U. directive.
Enviado desde mi SM-G900F
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Confirmed.
Some repair centers try to be funny. But as soon as you ask them to write down responsible person name and reason for repair refusal the KNOX thing is out of the window and device gets serviced.

Went to some Samsung courses and spoke with the guys there, one was from the mobile division and I asked him about Knox and he said that it's a gray area... He asked me what company imports it as it may have their own repair centers and I said that it was Samsung and he said: depends how curios and how much knowledge the guy who repairs it has...

Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!

jojo30 said:
Hi, I'm from Greece, bought the s5 from Vodafone Germany, from the very start i had some issues, like the power button, no matter how I was pressing it, it refused to pop up the menu of restart, close and whenever I could achieve to get it, the phone was locked and the menu did disappear and there I was again at the start, trying to restart the phone. But most annoying is that recently I got a serious screen problem that caused a non fuction phone and making it dead unable to use it. I had to remove several times battery, wait some hours until it could recover by itself, but only until next time within the day or the next day. I called Samsung Greece explained them its a absolutely hardware problem no matter that the Knox was triggered by me. I send it to them to check it and see if it is possible to fix it. But as you can imagine they refused my warranty because of the Knox. Its totally insane!!
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I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.

sarbe said:
I'd look further into that mate, EU law means that they can not refuse it because of knox being tripped. They would have to make a case that knox tripping damaged the phone.
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Is there any written law I can use that states it? Thanks in advance

jojo30 said:
Is there any written law I can use that states it? Thanks in advance
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[INFO][EU] Rooting and Flashing don't void the warranty
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?

I got my phone back, fixed by Samsung with no cost, they changed the power button which was not at all functionable and as long for the screen problem I had , they told me that it had been moved inside and all they did was to screw it properly once again. Any way they could have state anything and could asked any price for their service. I'm glad all went good although know 0x2

I sended my s5 on monday 9th and got it back today with new screen. I had knox 0x1 replaced on warranty and they also did software update. So knox 0x1 doesn't void warranty in Belgium.

Good to know all this, since I just 0x1'd my S5 the other day

I had problems of unresponsive black screen.. I took it to my carrier here in Mexico ( Iusacell ) My Knox was 0X1....they sent it to Samsung and after long wait of two weeks they gave me the phone back, they restored the software and cleaned the screen just to make sure that was not the problem. I knew it was not going to work but I wanted to give it a try. After 5 days of problems approximately around 10 to 20 times a day I went back to the store with the same issue and they gave me a brand new phone which has the mobo 1.100... I been using it for approximately 5 days and I have not had any problems so far.
Sent from my SM-G900H

At least in South America if u r KNOX 0X1 u can't do more than resign and start forgetting about the warranty haha
but there's always an alternative technician if the cellphone its not fully damaged :good:

Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...

gigeaky said:
Welp my warranty is cancelled, just got a call from them after I sent the phone for a earpiece malfunction... And they charged me 250$ as they said they need to replace the motherboard...
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it must be mechanical damage

No it said that the technical team observed that there was an "unauthorized" software modification and I need to pay the motherboard and the kit replacement... I guess they wanted to replace the motherboard so it could set Knox back to oxo as I never dropped the phone or anything else. I took pretty good care of it.

Reset knox counter N920C

Hello guys,
I have bought a N920C couple of weeks ago, and it went crazy, I've tried all ways to fix it with no luck, it keeps restarting and messing up.
Does anybody have a way to reset the knox counter as my warranty was void in the process of fixing and I want to send it back to the warranty.
I will be thankful.
Best of luck.

There is no method to reset the knox counter so far.

That's right but sometimes Samsung don't complain and honour the warranty and sometimes they don't honour the warranty. Sorry
Sent from my iPhone using Tapatalk

This is why these phones cost $700 and Samsung is preventing hacking/modding.

knox counter is HARDWARE and software based efuse..if it trips you cannot revert is back..

.how to reset knox n920c

Not possible currently

Best thing you can do is install a custom rom and a new kernel. Phone will turn it's God mode on that way

Why didn't you just send it back right after it went crazy... if it's just a week or so you can even get a brand new one as replacement. Fiddling with the phone when it's still under warranty is one of the biggest no-nos.

theres a knox reset on play store.
Its kinda fishy though . Its from one of the forum users here on xda , seems to work for some models . Theres a huge post on it in the S7 forum i think ? also a post of it in the note 5 but it was rather small , most people dont believe it would work.
I wouldnt trust it tbh.

Sending it back to Samsung is a waste of time, even when in warranty. It's more than just the knox counter, it's also the flash counter. If you flash a Samsung stock bootloader and rom, they will not fix it without a fight. We've had nothing but bad experiences with their ****ty support.

You can't reset KNOX but what I suggest is flashing latest official stock firmware via Odin. It can fix your issue. Even if it can't, it will say "Samsung Official" on the bootloader screen (download mode) and I recommend sending to warranty in the official state. Warranty experience changes country to country and depends to service provider you sent your device to. They had changed my knox tripped tablet's screen without a fee.
BTW, which country are you in?

Samsung Trade-in program / Do they take tripped knox warranty void devices?

Hi
I preordered a Note 8 and I'm currently waiting for it.
I was planning to trade in my Note5 which was rooted until a couple hours ago (I already restored it to factory defaults).
I noticed that on the Download mode there is a KNOX warranty void flag that cannot be reset once you root it (from what I have read).
Do you know if Samsung cares about this? Does any of you have some experience with trading in a knox tripped device?
I didn't see anything on the program terms and conditions, but I want to make sure I won't send my Note5 and not get any discount on the Note8

dsv591 said:
Hi
I preordered a Note 8 and I'm currently waiting for it.
I was planning to trade in my Note5 which was rooted until a couple hours ago (I already restored it to factory defaults).
I noticed that on the Download mode there is a KNOX warranty void flag that cannot be reset once you root it (from what I have read).
Do you know if Samsung cares about this? Does any of you have some experience with trading in a knox tripped device?
I didn't see anything on the program terms and conditions, but I want to make sure I won't send my Note5 and not get any discount on the Note8
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They took my rooted s6...they just check for software locks like Google and Samsung for lost or stolen property...

BlueFox721 said:
They took my rooted s6...they just check for software locks like Google and Samsung for lost or stolen property...
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Same here, I went to store factory reseted the phone from settings and they just checked if they can skip the setup part.

Will Samsung replace my Phone due to deep discharge battery problems?

Will Samsung replace my Phone due to deep discharge battery problems even if my warranty is void?
PS I rooted my phone and tripped knox.
Model SM N950F

You say the warranty is void and you rooted, sorry but, how do you think possible that samsung would repair/exchange your device if you clearly say that you do not have a valid warranty?
Btw, there are ways to get your phone alive again, search for them, and remember to NEVER let your batt reach zero charge, keep it above 20%

Don't know the answer to your question as it depends on your Country's laws whether warranty is void from rooting & trippin Knox. I'm in the US with a F model so regardless or root or Knox being tripped, I can't warranty my phone if ever needed through Samsung USA but I'm not concerned.
There's an app for this. Once you get your phone charged & powered back on, install this app & you won't have to worry about it again. I donxt even know if my F has the issue but I'm using this app anyway. https://forum.xda-developers.com/galaxy-note-8/themes/g95-deep-discharge-protection-t3731103
Are you on latest firmware or rom? It was said that this is a software issue & should have been fixed. But I haven't seen any confirmation of this though. If that is true I would have expected it to be fixed with Oreo as this problem was known with Nougat. However it seems like not all models are affected so it's possible that it's not a software issue.

If you have had your device for about 14 days, yes. Samsung will replace it. However if you have had it longer than that, it will be repaired.

Like others have said it depends on what country you are in. If you are in the EU they have to either fix or replace even if it is rooted due to the laws here.

Void warranty by knox so don't even bother
Sent from my Pixel 2 XL using Tapatalk

dieselhazza said:
Void warranty by knox so don't even bother
Sent from my Pixel 2 XL using Tapatalk
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Depends on the country actually.

mohiminul said:
Will Samsung replace my Phone due to deep discharge battery problems even if my warranty is void?
PS I rooted my phone and tripped knox.
Model SM N950F
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Well, I think that you should not waste more time, and try to get your device serviced asap

I can confirm In EU If you send it back to Samsung. Even rooted and tripped, they will repair it under warranty. The fact in EU, is that the manufacturer have to proove, that the root is the cause of your malfunctionnement. If they can't or if it's not due to this. They take it under warranty. That's the law here and i'm glad of it !

If it's in warranty they will only fix it, unless you have the problem 3 times like my girlfriend phone then at that point they will replace with a brand new note 8. I was lucky to only have the discharge issue once on my phone, but looking back on the decision to get me and my girl matching note 8s was a bad Christmas gift just for her to be without her phone 3 times smh ?
---------- Post added at 05:13 AM ---------- Previous post was at 05:11 AM ----------
Also when mine had the issue I was rooted in samfail and i was worried af that samsung would deny me but luckily they fixed my phone anyways lol

shadowsami4 said:
I can confirm In EU If you send it back to Samsung. Even rooted and tripped, they will repair it under warranty. The fact in EU, is that the manufacturer have to proove, that the root is the cause of your malfunctionnement. If they can't or if it's not due to this. They take it under warranty. That's the law here and i'm glad of it !
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Cheers man, I didn't realise this applied in the EU, nice to know