Another touchscreen problem-does not work when device is lying - Nokia 7 Plus Questions & Answers

Hi,
The new owner of Nokia 7 plus here. Its the second day I own a Nokia 7 Plus (Oreo 8.1) and I have a problem with a touchscreen. I noticed that sometimes it soea not recognize when I touch it. It does not matter whether I try harder, sometimes in different part of the screen it captures a touch, but there is no rule where.
Further analysis led me to conclusion that it happens when the device is lying. If it does not recognize the touch and I lift the phone and touch while holding it, everhthing is ok.
Anyone knows whats going on?
Ps. Its not a bad device at all, but it seems that the firmware is rather poor. It's a shame because there is a nieche on the market for reasonable hardware with superior firmware and regular updates.

I had the same problem.after december sicurety patch the problem solved..

Emad tober said:
I had the same problem.after december sicurety patch the problem solved..
Click to expand...
Click to collapse
It looks like this: https://youtu.be/pF0XCFLdaeo
How to download only security patch and not the Android Pie?

Yes that is it. and must to lock and unlock the screen to work again.
You can't have the security patch without the android pie.

No, I dont have to lock and unlock. Its enough that I lift the phone and it works.

With or without screen protector

How it is important whether with or without screen protector when you can clearly see on the movie that the only thing determining if the screen works is whether the phone is lying flat or is held?
Ps. I have a screen protector. Is it unusual?

sanzuca said:
With or without screen protector
Click to expand...
Click to collapse
mikemanpl said:
How it is important whether with or without screen protector when you can clearly see on the movie that the only thing determining if the screen works is whether the phone is lying flat or is held?
Ps. I have a screen protector. Is it unusual?
Click to expand...
Click to collapse
I've noticed that some screen protectors can mess with the responsiveness of screens, which is why he's asking, I'm sure.

rickbosch said:
I've noticed that some screen protectors can mess with the responsiveness of screens, which is why he's asking, I'm sure.
Click to expand...
Click to collapse
It's clearly not the protector looking at a recorded video. You can find tons of threads about the screen of Nokia 7 Plus. I've checked and I have Novatek, so it's probably that. I have to say that reading all that makes me sad, that Nokia let's the problem live its own life.

mikemanpl said:
It's clearly not the protector looking at a recorded video. You can find tons of threads about the screen of Nokia 7 Plus. I've checked and I have Novatek, so it's probably that. I have to say that reading all that makes me sad, that Nokia let's the problem live its own life.
Click to expand...
Click to collapse
Just out of interest, which Novatek version have you got? You can get it from settings - system - about phone and then the touch panel firmware at the bottom.
I have seen that some have had issues with the V07 version. with low brightness etc. Those with just the 07 version seem to have a better screen.
I have the V07 and I have the same issue mentioned here.

Same here. Novatek V07 version.

Had the same problem. Touch became unresponsive while the phone was lying. Once I touch the metal frame it was okay.. not even lifting it. All was solved when I removed the screen protector. It is like I am using a new phone now

So to update you all: I have asked for a replacement. I got another one with V7 Novatek screen (Firmware 1.017.16). I don't know for sure, but the last one had Firmware 1.017.20. Nevertheless, current device does not have described problem with touch when laying. Of course I cannot go below 16% with brightness, but it does not bother me that much. Apparently, the last one was broken.

Related

[Q] Brand New Z1s screen issues

I bought the Z1s about 2 days ago and have since then noticed that there is a column of pixels that appear faint going down the mid-left side of the screen. It can only be seen in very high brightness setting and is easier to spot on top of grays. Also I have the erratic touch issue i've been reading about where the screen doesn't properly register a continuous touch. Is it worth starting an exchange chain with tmobile or am i just more likely to get the same or more defects on subsequent phones?
donciclon said:
I bought the Z1s about 2 days ago and have since then noticed that there is a column of pixels that appear faint going down the mid-left side of the screen. It can only be seen in very high brightness setting and is easier to spot on top of grays. Also I have the erratic touch issue i've been reading about where the screen doesn't properly register a continuous touch. Is it worth starting an exchange chain with tmobile or am i just more likely to get the same or more more defects on subsequent phones?
Click to expand...
Click to collapse
Definitely get a replacement
Sent from my Xperia Z1 using Tapatalk
Get replacement NOW!
eclyptos said:
Get replacement NOW!
Click to expand...
Click to collapse
I'm absolutely sure a malfunctioning column of pixels is a definite reason to exchange but I've read that the erratic touch responsiveness of the screen is a common issue with Z1 owners. Just out of curiosity, do you have any such issue?
donciclon said:
I'm absolutely sure a malfunctioning column of pixels is a definite reason to exchange but I've read that the erratic touch responsiveness of the screen is a common issue with Z1 owners. Just out of curiosity, do you have any such issue?
Click to expand...
Click to collapse
Yes, I had that issue and I sent back to repair mine but they didn't fine such a issue and they scratched my phone everywhere. I solved after the FW .136 fixed the problem and I don't see the issue anymore. Sometime seem like it losing the touch but slightly. No problem at all when I gaming.
donciclon said:
I'm absolutely sure a malfunctioning column of pixels is a definite reason to exchange but I've read that the erratic touch responsiveness of the screen is a common issue with Z1 owners. Just out of curiosity, do you have any such issue?
Click to expand...
Click to collapse
I think everyone has that issue. Especially if you took off the ASF. It happens on mine sometimes, but just turning off and on the screen fixes it.

Mate 10 Lcd stolen. M10 PRO replacement

Well not impressed. The width is a little nicer buts that's about all. I liked the lcd screen better and the screen ratio. No game suite on US version? Sideways HUAWEI staring at me 90%of the time. Can live without my extra 128 card. Sorry guys just drunk and *****ing. Come on Mate 20 Lcd you better be good.
What's wrong with Mate 10 Pro's OLED screen ?
Scalpos said:
What's wrong with Mate 10 Pro's OLED screen ?
Click to expand...
Click to collapse
Really prone to burn in, pixel uniformity is all over the place. Aka the usual LG panel problems.
R!n said:
Really prone to burn in, pixel uniformity is all over the place. Aka the usual LG panel problems.
Click to expand...
Click to collapse
Well regarding burn in I can't disagree, I'm surprised very few people report this. I'm glad Huawei Customer service replaced it without arguing. I hope I won't need to do it again, and if that's the case, I'd test again their customer service.
Regarding pixel uniformity, I can't notice anything wrong with this 3 weeks old screen
Scalpos said:
What's wrong with Mate 10 Pro's OLED screen ?
Click to expand...
Click to collapse
It's looks good now. Nice vibrant color till it gets burn in. Learned the hard way on my last phones to stay away from oled. Speakers are a little better on the Pro. I do miss the front navigation button. All in all good phone for me. The K970 won't win in any drag race but it has been a solid performer for me. Was set till the M20s came out but a thief changed that plan. Oh well grandson will enjoy this one over the M9 I gave him last year. Come on November.
Scalpos said:
Well regarding burn in I can't disagree, I'm surprised very few people report this. I'm glad Huawei Customer service replaced it without arguing. I hope I won't need to do it again, and if that's the case, I'd test again their customer service.
Regarding pixel uniformity, I can't notice anything wrong with this 3 weeks old screen
Click to expand...
Click to collapse
My Mate 10 Pro is 7-8 months old and no burn in! But i'm not starring at static wallpapers for 24 hours, so maybe that helps... or i'm just lucky! ?
Pretoriano80 said:
My Mate 10 Pro is 7-8 months old and no burn in! But i'm not starring at static wallpapers for 24 hours, so maybe that helps... or i'm just lucky!
Click to expand...
Click to collapse
Same here, I don't keep my phone running for hours with luminosity set to the max. As stated in my post, my device is a second hand. No idea what was previous owner habits, but being able to see his homescreen setup was a nightmare. I even had the impression I could see my own homescreen setup progressivel superimposed before contacting Huawei Customer service, but that could be a placebo effect Just too bad I did not took a picture of the result.
If issue was about Waze screen burning the display due to hours loooong rides, I could understand, but it wasn't the case. And even if it was, Huawei and other manufacturers should warn about it. And I suppose Huawei tries to minimize it with the auto-dimming enforced, but TBH I never heard people complaining about Samsung or Pixel devices.
In order to minimize the issue, I installed Gesture Control and even payed for Pro version, so I won't have navigation bar burning the display, and in addition I can enjoy fullscreen display all the time It could be an option for you as you miss fp reader/navigation button. There are few missed actions, I don't know if it's a matter of app sensivity setup, another parameter, or due to the app itself, but it's enough, and I'll progressively try to change the setup in order to reduce these misses.
Scalpos said:
Same here, I don't keep my phone running for hours with luminosity set to the max. As stated in my post, my device is a second hand. No idea what was previous owner habits, but being able to see his homescreen setup was a nightmare. I even had the impression I could see my own homescreen setup progressivel superimposed before contacting Huawei Customer service, but that could be a placebo effect Just too bad I did not took a picture of the result.
If issue was about Waze screen burning the display due to hours loooong rides, I could understand, but it wasn't the case. And even if it was, Huawei and other manufacturers should warn about it. And I suppose Huawei tries to minimize it with the auto-dimming enforced, but TBH I never heard people complaining about Samsung or Pixel devices.
In order to minimize the issue, I installed Gesture Control and even payed for Pro version, so I won't have navigation bar burning the display, and in addition I can enjoy fullscreen display all the time It could be an option for you as you miss fp reader/navigation button. There are few missed actions, I don't know if it's a matter of app sensivity setup, another parameter, or due to the app itself, but it's enough, and I'll progressively try to change the setup in order to reduce these misses.
Click to expand...
Click to collapse
All OLED screens suffer from this, some more, other less, but still an issue with oleds.
I'm glad mine doesn't have it, otherwise i would be annoyed too.
Usually static images cause this, but only if you keep your screen ON for hours on the same image.
OLED quality also matters, that's granted.
R!n said:
Really prone to burn in, pixel uniformity is all over the place. Aka the usual LG panel problems.
Click to expand...
Click to collapse
Panel is Samsung, not LG

AMOLED Screen Burn In Issue

Hi All,
I am facing screen burn in issue within months of using this phone, am I the only UNLUCKY one?
EDIT: Update, Got phone back from ASC, they told the display was defective and they replaced Display and Battery, I see some dust particles in the Camera Lens and Flash modules but its okay as its not affecting the Camera performance. But I still think if I use it the same way as before the Burn in is imminent :crying:
Have you been spending the whole day on facebook and watching youtube vertically ?
I've had my ROG 2 since mid September and I'm basically on it constantly, I'm always using it, and I just tested mine for burn in and I can't even find the slightest little bit of burn in anywhere.
So everyone needs to understand that if they want to bring up burn in issues it is always needed to post some pictures taken by another camera
To test your phone for burn in its better to test a fully gray picture cause it shows most uniformity or burn in issues
Also try to test a fully blue picture, blue shows even the slightest burns
Abhishek Devaraj said:
Hi All,
I am facing screen burn in issue within months of using this phone, am I the only UNLUCKY one?
Click to expand...
Click to collapse
Can you please show us pictures taken with a different device? Also, use a gray background while at it.
Thanks
Abhishek Devaraj said:
Hi All,
I am facing screen burn in issue within months of using this phone, am I the only UNLUCKY one?
Click to expand...
Click to collapse
Image added, there's already a post in Zentalk Forums, just wanted to get expert opinions of XDA members, Thanks.
History: I used ROG 2 only purely for gaming as I already have Note 9 as my primary and daily driver, I played long sessions of PUBG Mobile mostly and the signs of burn in started kicking in within 3 months of usage.
Have given the phone to ASC, they told they will replace the screen under warranty. Waiting for an update from them.
Abhishek Devaraj said:
Image added, there's already a post in Zentalk Forums, just wanted to get expert opinions of XDA members, Thanks.
History: I used ROG 2 only purely for gaming as I already have Note 9 as my primary and daily driver, I played long sessions of PUBG Mobile mostly and the signs of burn in started kicking in within 3 months of usage.
Have given the phone to ASC, they told they will replace the screen under warranty. Waiting for an update from them.
Click to expand...
Click to collapse
Yes, I think you may have been unfortunate with a defective device. It's good that you still have warranty.
This is unfortunate news.
I have turned off the suggestion bar on the Google keyboard so I don't burn in the Google logo. I have gone dark mode on everything and have also enabled full immersive mode to hide the status bar when possible. I've gone to the extreme of using Waze only on another phone via hotspot from the ROG II.
Sounds extreme but after getting burn in twice on my s8+, I'm taking no chances with this phone.
I feel your pain and hopefully it's just a defect.
Guys dont panic! Burn in will happen at some point even if you use dark theme and everything, and the screen isnt that expensive anyways.
But i have a question from the op, which app are these burns coming from and on what brightness level do you normaly use the phone???!
Kianush said:
Guys dont panic! Burn in will happen at some point even if you use dark theme and everything, and the screen isnt that expensive anyways.
But i have a question from the op, which app are these burns coming from and on what brightness level do you normaly use the phone???!
Click to expand...
Click to collapse
You are absolutely RIGHT! BurnIn is gonna happen if not now but in days to come for anyone its the drawback of AMOLED.
The burn in was of the PUBG Mobile Buttons and HUD layouts which was the only game I mostly played in my phone for long hours and at times at max brightness which seems to have been the cause. But again my complaint is ASUS puts out banner as GAMING BEAST, then they should have probably gone with a LCD screen instead of AMOLED imho.
You are damn right they should have! A gaming phone with OLED panel is just a joke! In no time we will have burnins from all static HUD content of different games lol
I'm getting burn in from the Call of Duty HUD.
This is actually quite annoying and it will only get worse
Although I really enjoy using this phone with its no notch display and rgb eye on the back, I would definitely get an lcd high end phone If I could...

[Fixed] Touchscreen and scrolling issue S20 FE 5G

Hello there (General Kenobi)
Just got my brand new Galaxy S20 FE 5G a few days ago but I'm experiencing the touch screen issue. My phone is up to date but I still have the problem. When I have to scroll, the screen doesn't respond at all or thinks it's a tap on the screen and it suddenly goes crazy.
It does only occur on the bottom part of the screen after I unlock my phone from a long period of non use.
I contacted Samsung and they told me to get it to a repair center. But I don't know if this will work and I'm a bit scared that getting it to the center would make things worse.
I saw that Samsung already rolled 3 updates out to fix this problem but I'm still not sure if it is a hardware or a software problem.
Did you guys face this issue? Do you think it is a hardware problem and I should repair it?
It is a good phone and after having left the Pixels because of hardware problem I'm annoyed
*WELL hello there
I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.
I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
is putting up with it for a couple of years not going to bug the crap out of you ?
if they offer only to repair it, accept only a new screen / digitizer / glass swap out.
3mel said:
*WELL hello there
I get the occasional unwanted zoom in a browser or failure to respond to touch, what you're describing sounds worse than the multitouch issue others have been reporting.
I'd give serious consideration to returning that phone for a replacement or refund. the current reckoning around here seems to be that this phone got a digitizer from a cheaper price range compared to other S20s. what you describe sounds like a faulty digitizer.
is putting up with it for a couple of years not going to bug the crap out of you ?
if they offer only to repair it, accept only a new screen / digitizer / glass swap out.
Click to expand...
Click to collapse
About the famous multi-touch problem I have to admit that I tried to reproduce it but it only appeared when I was using 5 fingers (instead of 2 in the videos I saw)
I think you're right and I should get it repaired. And I'll see after that if the problem is still here I'll ask for a replacement. I will post an update as soon as I get it back
Thank you!
If you don't mind, could you let us know your phone's hardware revision number? An app called Phone Info *SAM* can show it. People would be interested to know if Samsung has made any hardware changes to the FE line.
Okay guys I'm sorry I couldn't reply before. I had to sent my phone for a repair THREE TIMES ! The first time they didn't do anything but damaged the back of my phone (replacing the screen and the battery) and the problem was still here. The second time they sent my phone back with the battery literally filled (the back of the phone was also damaged due to the battery that had filled).
I got my phone back on last Friday. Seems to be OK. They told me they couldn't reproduce the problem. They just repaired what they did wrong but didn't seem to do anything with the touchscreen.
The phone looks OK. After 1 day of use, the touchscreen seems to be OK but I would like to wait a bit before adding [FIXED] to the title of the topic
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
whatnow1 said:
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
Click to expand...
Click to collapse
I'm sorry I couldn't tell you. I bought my phone around February and it has the problem. This is the 5G variant with Snapdragon 865. I didn't even know there was a 4G variant with Snapdragon (in France, it's either 4G/Exynos or 5G/Snapdragon).
The phone is great though and now my problem seems to be fixed I'm keeping my S20FE over the Pixel 5 even though I'm a Pixel fan.
whatnow1 said:
Does anyone know if the 2021 version of FE the 4G Snapdragon (g780g I think) has the same problems with ghost touches and jittery scrolling? Can't find info on that anywhere. Deciding between the FE and 8T, but the risk of bad touchscreen is driving me away from it although it's better phone.
Click to expand...
Click to collapse
https://www.reddit.com/r/GalaxyS20FE/comments/ojz2bt
actually it looks like that's the only issue he didn't have.
That all sounds like an Exynoss version He might be wrong, maybe it is Exy?
Haha I don't feel concerned about the problems that he had because coming from a Pixel 5 some of the problems he had was worse on the P5 (reception, sound quality and the fact that the device can get warm)
whatnow1 said:
That all sounds like an Exynoss version He might be wrong, maybe it is Exy?
Click to expand...
Click to collapse
tap the page and it'll open the thread, he uploaded a screenshot showing it's a snapdragon.

Question I need a new phone.

I want to buy a Motorola Edge 20 Pro but i want to ask anyone with a Edge 20 Pro could you please check if there is discoloration or tint issues in the display and sent me a picture I would really appreciate it. I am thinking of buying this phone but i held off because I wanted to know if the screen gets a green tint when viewed in darker apps like a dark mode of chrome or anything similar with a dark grey background. I have heard oled sceens tend to have this issue.
I myself used 2 phones with this issue they were the Poco F3 and the Pixel 6 and i both returned them for the green tint issues.
Bump
I noticed that last night actually. I was watching some videos and screen got really dark, and top of my screen was a bit brighter for some reason. I downloaded black picture, and put it on full screen, and then I dim the brightness down, and yeah, same result.
I would not recommend this phone to anyone. I have a touchscreen issues, entire UI is bugging, camera quality is awful. Fingerprint sensor is unresponsive at least 30% of the time.
DuCar said:
I noticed that last night actually. I was watching some videos and screen got really dark, and top of my screen was a bit brighter for some reason. I downloaded black picture, and put it on full screen, and then I dim the brightness down, and yeah, same result.
I would not recommend this phone to anyone. I have a touchscreen issues, entire UI is bugging, camera quality is awful. Fingerprint sensor is unresponsive at least 30% of the time.
Click to expand...
Click to collapse
Weren't the touchscreen issues supposed to have been sorted via a software update earlier in the year? What problems are you having with the ui? The camera does seem to get a lot of complaints, your not on your own there.
Geekfest84 said:
Weren't the touchscreen issues supposed to have been sorted via a software update earlier in the year? What problems are you having with the ui? The camera does seem to get a lot of complaints, your not on your own there.
Click to expand...
Click to collapse
Im still have issues of some double touches.
https://www.reddit.com/r/motorolaedge20/comments/uul4q5
My issue looks like this, Ive tried launchers, just stock UI, to hard reset my edge 20 pro, and use just stock ui, but after a while, same bug is happening.
And for the camera, you have tons of complaints as well, tho they made it a little bit better with last update, users waited a year for that lol.
Im still have issues of some double touches.
DuCar said:
https://www.reddit.com/r/motorolaedge20/comments/uul4q5
My issue looks like this, Ive tried launchers, just stock UI, to hard reset my edge 20 pro, and use just stock ui, but after a while, same bug is happening.
And for the camera, you have tons of complaints as well, tho they made it a little bit better with last update, users waited a year for that lol
Click to expand...
Click to collapse
DuCar said:
Im still have issues of some double touches.
https://www.reddit.com/r/motorolaedge20/comments/uul4q5
My issue looks like this, Ive tried launchers, just stock UI, to hard reset my edge 20 pro, and use just stock ui, but after a while, same bug is happening.
And for the camera, you have tons of complaints as well, tho they made it a little bit better with last update, users waited a year for that lol.
Click to expand...
Click to collapse
Hopefully they'll issue further updates with some more improvements
Alright so i have been away for a little while, but now I’m back and i have to say that you’re right about the Motorola Edge 20 Pro I actually bought that phone because I thought let’s give it a chance how bad can it be? But boy was I wrong, because the phone had many problems. First of all. Lag issues, like everywhere. Second of all. Screen issues, black crush, green tint on the top of the phone and red tint on the bottom of the phone. Software was laggy and touchscreen was unresponsive. So I returned the phone and finally got a refund.
I've reached out to Lenovo support. They asked me for a lot of bug reports, which I have provided.
What I've noticed lately is a burst of touches that happens sometime. Like, I'm typing a message "what's up?' And phone would just glitch and act like i pressed 10 of letters "p", 'Whats's uppppppppppp" With all vibrations for every letter.
Also, double touch function on finger print sensor is not working like 70% of time. And just like a strawberry on a cake. Every time you reboot/turn off and on your phone, this function will disable itself for some reason.
I've have Sony xperia J, Sony M2, Sony XA, Motorola g6, Moto g6 play, Redmi Note 8 pro, and now Motorola edge 20 pro.
So far, this phone is the worst phone I've have ever had.
It's not worth this money nor your nerves to deal with all the issues this phone have.
I didn’t even need to contact Lenovo directly I just contacted the store told them my issues, but they ended up sending me a new phone (The same phone) even though i said I didn’t want it anymore. At first, I had some trouble returning the phone afterwards, I returned the phone to them which took 3 times to walk to the store and back because there was some sort of communication issues and that’s why they returned the phone to me even though i sended it and demanded a refund which they agreed upon eventually but then sended the phone back and yadadadadadadadadda. End of the story is that I eventually, headachely returned the phone and got my money back. Because the store was so nice and actually told me that i will get my money back which is better then contacting lenovo and going through the stupid hassle of trying to contact them and them saying that “they will help you and yadadadada” Because let’s be real the manufacturer just wants you to keep the phone lol.
Sorry for the unorganized post just woke up lol
I took this phone over Yettel carrier. So I will try anything before trying to return it. As it will be really difficult.... The phone must go to the official service center 3 times before they would be able to process a refund to me.
And I need phone so. Yeah, im stuck with this unresponsive, piece of glass and plastic.
Can’t you just use one of your other phones? As a back up (Unlike me who has them all with broken unresponsive screens) lol.
SpaceTech100 said:
Can’t you just use one of your other phones? As a back up (Unlike me who has them all with broken unresponsive screens) lol.
Click to expand...
Click to collapse
I sold my Redmi Note 8 pro to get this junk. FML
Got my refund back, and i don’t know which phone to buy.
Sorry to hear all these bugs about the phone. Mine had a recurring rebooting problem. Sent to official Motorola repair (3rd party, Roadhound), but they can't replicate the problem. I made a video about it here:
Motorola Edge 20 Pro Rebooting Problem
Random reboot before and after Motorola Service checkup.
bit.ly
Finally returned to my JBHiFi store (AUS) and got a refund. Got a Zenfone 8 and never looked back.

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