Hard Brick & Unknown USB Device Moto e5 - Moto E5 Questions & Answers

Hello guys,
So I am pretty new to rooting, only did it once with my old moto and all worked out easy and peasy.
Yesterday I got this moto e5 and a COMPANY gift... and I decided to root it, so I could mess around a little more.
After a whole day trying to root my new e5, finding errors and not knowing for sure if my device was bootloader unlocked,(I did get the number on the e-mail that motorola sends you and flashed on the phone)My phone would only start holding volume down and power button together, but even after that, when I tried to go to the phone itself, I just got a messege saying N/A and got stuck in the MOTO logo forever...
All good till now, not a big deal since it was a soft brick, so, I tried to install a ROM and get my phone working... but got some erros on cmd and I just kept pressing enter and BAM, my phone blacked out.
I cant turn it won, no lights no nothing, if I charge it, the charging light appears, if I plug it in the computer nothing happens unless I hold volume down and power button together, then windows make a poping sound but says the the usb in unrecognized.
Went to the driver sections and this is what it shows.
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(Unknow USB Device Device Request Descriptor fail)
Already tried running adb but it only says, waiting for device...
Already tried updtaing the driver and it gets me to nothing, same thing with unstalling, it just says the same unrecognized usb problem..
Any help is appreciated.
I am thinking of returning it to the store but I am afraid they'll just say theres nothing they can do, because its bricked, is there a way them knowing even i it doesnt connect to the usb?

losbter said:
Hello guys,
So I am pretty new to rooting, only did it once with my old moto and all worked out easy and peasy.
Yesterday I got this moto e5 and a COMPANY gift... and I decided to root it, so I could mess around a little more.
After a whole day trying to root my new e5, finding errors and not knowing for sure if my device was bootloader unlocked,(I did get the number on the e-mail that motorola sends you and flashed on the phone)My phone would only start holding volume down and power button together, but even after that, when I tried to go to the phone itself, I just got a messege saying N/A and got stuck in the MOTO logo forever...
All good till now, not a big deal since it was a soft brick, so, I tried to install a ROM and get my phone working... but got some erros on cmd and I just kept pressing enter and BAM, my phone blacked out.
I cant turn it won, no lights no nothing, if I charge it, the charging light appears, if I plug it in the computer nothing happens unless I hold volume down and power button together, then windows make a poping sound but says the the usb in unrecognized.
Went to the driver sections and this is what it shows.
(Unknow USB Device Device Request Descriptor fail)
Already tried running adb but it only says, waiting for device...
Already tried updtaing the driver and it gets me to nothing, same thing with unstalling, it just says the same unrecognized usb problem..
Any help is appreciated.
I am thinking of returning it to the store but I am afraid they'll just say theres nothing they can do, because its bricked, is there a way them knowing even i it doesnt connect to the usb?
Click to expand...
Click to collapse
Try these
https://support.motorola.com/us/en/drivers
https://support.lenovo.com/us/en/downloads/ds101291

ok, so after messing with it a little more, my device now shows as Qualcomm HS-USB QDLoader 9008 (COM3)
any idea what should I do next?

losbter said:
ok, so after messing with it a little more, my device now shows as Qualcomm HS-USB QDLoader 9008 (COM3)
any idea what should I do next?
Click to expand...
Click to collapse
my phone is bricked not sure if its hard or soft bricked but also am having issues like crazy
moto e 5 plus bricked

Related

Weird Problem..

i just bought a tilt on ebay. I want to flash and Sim unlock it but when i turn it on it gets to the enter sim pass screen but has 15 reminders going on.. then shortly after 10 seconds it will just shut off.. and i cant seem to get it into bootloader. how do i flash the phone?
gazenhokenz said:
i just bought a tilt on ebay. I want to flash and Sim unlock it but when i turn it on it gets to the enter sim pass screen but has 15 reminders going on.. then shortly after 10 seconds it will just shut off.. and i cant seem to get it into bootloader. how do i flash the phone?
Click to expand...
Click to collapse
either pay or read nobody rides for free. READ!!!!
helpful
jay
redbandana said:
either pay or read nobody rides for free. READ!!!!
Click to expand...
Click to collapse
what? what is that?
the boys are suggesting u read well to find an asnwer! read xda wiki
http://wiki.xda-developers.com/
to get into bootloader press the camera button+power button and reset the device using ur stylus - u will get the tri-colour screen
use the dual unlock tool then flash ur rom
further questions are answered in wiki
jahrami said:
the boys are suggesting u read well to find an asnwer! read xda wiki
http://wiki.xda-developers.com/
to get into bootloader press the camera button+power button and reset the device using ur stylus - u will get the tri-colour screen
use the dual unlock tool then flash ur rom
further questions are answered in wiki
Click to expand...
Click to collapse
i tried that its not working, i cant get into bootloader, i have two tilts one that works fine and this one, i can get into bootload on mine but the problem one doesnt get into it, it just shows the att screen and starts up. The hard reset by pressing the soft keys and soft reset doesnt work either
You bought a faulty unit and the buttons are dead?
not knowing, you accidently bought a stolen unit and it is well secured by the former owner? (not just MS)
Hmmmm you cant hard reset? Either your buttons arent working, your phone has a bad block, or you are not performing the hard reset correctly. Hard reset is a base operation of the phone controlled by SPL if im not mistaken. Hey guys... is it also possible his NAND could be corrupt?
Also, just in case, to perform a hard reset, the correct buttons to hold in are these ( Highlighted by a red dot on each ):
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Make sure to hold them in tightly as you soft reset
yeap ive been doing that it just starts up normally, its weird, i found a few weird things.
When starting up if you plug in the usb cable it will freeze at the att screen.
when i get into the home screen 15 reminders go off and the annoying att song plays over and over but i can get glimpses of the old owners stuff and then goes to the sim lock screen. If i plug in the usb at this time everything will freeze but itll still play the att song and vibrate and it then shut off after 10 seconds.

Bricked?

Hi guys.
I have a TTyN II that appears to be dead.
I try to power it up and nothing happens. Obviously tried another battery etc.
When i plug it into a PC via USB, windows detects the phone and tries to install "data interface" but i don't have the drivers.
I downloaded MTTY to see if that would unbrick the phone, but it's not listed as a USB device (presumably because the data interface drivers aren't installed.
Any idea on what to do next?
Have you done a hard reset?
I tried holding down the camera and power buttons while pushing the reset button in but nothing happened
Hard reset not go into the boot screen
Lazarix said:
I tried holding down the camera and power buttons while pushing the reset button in but nothing happened
Click to expand...
Click to collapse
You haven't answered the question of whether you've tried a hard reset though - nevermind the boot screen, one step at a time. If you don't know how to do a hard reset then read the devices manual which will tell you, otherwise read the wiki here at xda-dev (always a good idea for someone new here). What bought this problem on ie what did you do immediately before the problem came along. When it's plugged in to either a PC or the battery charger, are there any lights displayed at the top near the earpiece? Finally, the 'drivers' you refer to are in Activesync 4.5 for Win XP or Windows Mobile Device Centre 6.1 for Vista PCs.
ps It's not a good idea to be playing with mtty if you don't know how to do a hard reset - very scary.
HTC Kaiser - TyTn II - T-Mobile Vario III
Press and hold the Left & Right SOFT KEYs and at the same time use the stylus to press the RESET button. Release the stylus but keep pressing the SOFT KEYS until you see the Hard Reset warning screen. Release the SOFT KEYS and then press the LEFT PHONE KEY.
I tried this, but got no response after holding down the soft keys and releasing the reset button.
The last thing that was done to the phone was flashing a new radio rom to the phone. It wasn't done by me so i don't have the details on it.
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The only clue that i have at all that the phone is alive is the "data interface" hardware installation wizard when plugged in via USB. no lights or screen activity on the phone at this stage either.
Lazarix said:
no lights or screen activity on the phone at this stage either.
Click to expand...
Click to collapse
If the phone is plugged into a working USB port or battery charger then there should at least be a glowing LED in the earpiece so I think you'll need to book it in at a shop or repairer who's conversant with the device.
Well, i've got a degree in electronics, and i've got a kaiser of my own which i've been using for ages, as well as flashing roms and cooking some of my own, so if there was anyone qualified to tinker with the phone, it'd be me
i've just not come across this "data interface" driver installation request before.
Is there a driver available for that?
Lazarix said:
Well, i've got a degree in electronics......
i've just not come across this "data interface" driver installation request before.
Is there a driver available for that?
Click to expand...
Click to collapse
Did your degree not teach you to read peoples posts fully? It annoys me that I've taken the time to answer that question but you've not even read what I wrote about activesync or the latest version of WMDC (or if you have, not acknowledged it)
Sorry about that, i didn't spot the WMDC or activesync part of the message. Not trying to annoy you or anything.
Activesync 4.5 is installed and i have tried by ticking "allow usb connections" and unticking it also.
I was under the impression that Activesync shows up a message about installing a "Generic RNDIS Device" as opposed to the message i was receiving?
No,
depending on hardware / software configuration, it sometimes can be more tricky than that!
If you have the chance, try to connect your device with ActiveSync on another pc - it would be perfect if that computer never had a device connected before.
Well, i plugged it into my windows vista pc and i have got a step further at least. Windows update found the drivers. i now have this:
What should i do now to restore it back to health?

Oden root brick

I was using the Oden one click gingerbread method and I did the first part and it flashed fine but when it rebooted it went to a charging icon, not the fugumod icon. So, like a moron I pulled the cord since I could not restart it like the tut said. I then booted it up and it went into the fugumod screen. So I tried the 3 button technique and it did not work, it goes to a charging screen. Now I can't get to recovery or Oden to recognize it, so I can't flash it back to stock. Am I really bricked? I can get to the Fugumod screen like the Oden tut said, so is there any way to get Oden to recognize it without the 3 button to get it to download mode? Please help, this is my Mom's phone, I flashed it due to her wifi not working and she needs it soon. Much appreciated.
I forgot to mention, the phone is not detected by my PC. I've used 3 different wires, oem, htc, and a blackberry and it doesn't show up in adb at all.
Looks like you have the button combination locked, try to build a jig, here is how u can do it (worked for me) http://forum.xda-developers.com/showthread.php?t=841512.
Did u try with vol - and power or vol+ and power? Also u can try removing the battery, plug the usb connected to the pc with odin open, hold vol - and vol + and insert the battery.
Yeah, I tried every way I saw on here, Up+Power, Down+Power, Up+Down+Power, plug battery in while holding up+down, plug battery while holding up, down, and power, plug in wire while holding up, down, and only press power, etc. I'll give the jig a shot, hopefully that will work.
Dacian said:
Yeah, I tried every way I saw on here, Up+Power, Down+Power, Up+Down+Power, plug battery in while holding up+down, plug battery while holding up, down, and power, plug in wire while holding up, down, and only press power, etc. I'll give the jig a shot, hopefully that will work.
Click to expand...
Click to collapse
Should works, if you see signals of life jig must send you into download mode. Try to search how you can fix it just to be sure what are the steps that you must follow.
I tried making one from the instructions on here but the only response I got out of it was a charging screen for 2 seconds that disappeared, so I ended up buying one off of Amazon, it'll be here tomorrow and I'll let everyone know if it works or not. BTW, the title is sort of misleading, I am not blaming anyone for the brick, these things happen, I've been rooting phones since the G1, I know how it is.
Don't propagate ignorance... This is a "JIG"..
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It has every JIG mode available..
What you're talking about is a 301kohm jig. Technically refered to as a 301kohm Factory Mode Boot JIG Boot On.
I just tried to help, sorry if i dont have the same technical experience than you.
Darkuso said:
I just tried to help, sorry if i dont have the same technical experience than you.
Click to expand...
Click to collapse
We've been calling the 3 resistor tool a jig since day one, seems perfectly fine to me.
Sent from my SGH-I897 using XDA App
bobbylx said:
We've been calling the 3 resistor tool a jig since day one, seems perfectly fine to me.
Sent from my SGH-I897 using XDA App
Click to expand...
Click to collapse
Since there are 6 it should be distinguished. We've worked hard to gain knowledge and talking ignorant once you are in the know is not acceptable. You can also use the 619kohm jig to access download mode via UART.
A bit more on the "jig". JIG is a signal name. It is an "Output control signal driven by the FSA9280A/FSA9288A and used by the processor for factory test modes". There's several JIG modes.
Grab the "GalaxyS Hack Pack" and see the FSA9280 manual for more.
It's not really big issue for me, I'll call whatever the proper name is. It's just that 95% of the users here have called the 301kohm version a "Jig" since it was introduced months ago. Until everyone has adopted the new terms, maybe cut them some slack.
By the way, I haven't been following your work since I've no dev, but just read through some of it. Very nice.
Ok, so the Jig didn't work. It just showed a charging icon like when I used my own Jig. It doesn't boot to anything, it pops up with the battery and then dies. Is this a hard brick then?
EDIT: I unplugged the battery for 20 seconds and replugged the jig, and it sent to download mode. Thanks for the help everyone, and I hope this helps someone else if it happens to them.
Dacian said:
Ok, so the Jig didn't work. It just showed a charging icon like when I used my own Jig. It doesn't boot to anything, it pops up with the battery and then dies. Is this a hard brick then?
EDIT: I unplugged the battery for 20 seconds and replugged the jig, and it sent to download mode. Thanks for the help everyone, and I hope this helps someone else if it happens to them.
Click to expand...
Click to collapse
Press Thanks button for those who helped you.
had the same problem , i was trying to root my devise , and after flashing fuguMod root , devise reboots and all i see is at&t logo--> fish -->at&t logo ---> fish (loop)
i connect usb .... i see battery loop
so i tried:
1. pull battery
2. hold up+down bottoms
3. plug in usb (while holding up+down)
4. plug in battery (continue holding )
and it brings me in download mood

HELP! I've hardbricked my mi 5 :(

Hi all
I have managed to hardbrick my phone without even trying to flash it.
I have a white 128gb Mi 5 with an unlocked bootloader and (i think) running Cyanogenmod13 (but it was such a long time ago that i installed it - before global stable was out) I've always been happy with it but kept meaning to sit down and put global on it, but havent gotten around to it.
Yesterday i was using my phone, put it in my handbag, took it out ten mins later and it was completely dead. But it was definitely at 100% charge at the time as i had it plugged in on the train. No leds, no response, no screen, not recognised by computer or anything.
There have been a few instances when i pulled my phone out of my bag and the fastboot screen has been up and luckily i've cancelled it. I've been doing a bit of research and i'm pretty sure that i somehow managed to enter fastboot mode in my bag by accident and then corrupt it somehow?
I've been playing about a bit with it. (it's still under warranty, but I can't send it back, because it's got an unofficial rom on it)
I've managed to get it to be recognised on my laptop now by following a video tutorial which i'm not able to post because this is my first post, but it's from choimobile,vn and just in case anyone wants to know which steps i've made it to, this is the rest of the address, /threads/unbrick-xiaomi-mi5-repair-boot-xiaomi-mi5-hardbrick-pc-not-detected.
But i've reached a point that i can't go any further. In all the guides i've read, people talk about the pc recognising the phone as Qualcomm HS-USB QDLoader 9008 but mine doesn't. It just recognises it as "android" so then flashing with miflash doesn't work.
Does anyone know what else i can do? I'm a noob at this so if you could keep the explanations simple, that would be great!
Thanks
Angelina
Forgot to add... phone still connects to my computer fine, i can still see everything and can access the internal memory.
Here's some photos
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I'm pretty sure you can't actually do any damage in fastboot without being connected to a PC.
You say your pc detects your phone storage fine so that means it's either booted or in recovery. Either way, you should have some kind of display being shown so it sounds like your screen is broken.
Do you know what recovery you have installed? I'd advise you try to reboot into it (power off -> hold power and volume up) or boot into fastboot and flash twrp recovery.
If your screen never changes from off after restarting, it's likely the screen that's the issue.
Sent from my MI 5 using Tapatalk
andythedev said:
I'm pretty sure you can't actually do any damage in fastboot without being connected to a PC.
You say your pc detects your phone storage fine so that means it's either booted or in recovery. Either way, you should have some kind of display being shown so it sounds like your screen is broken.
Do you know what recovery you have installed? I'd advise you try to reboot into it (power off -> hold power and volume up) or boot into fastboot and flash twrp recovery.
If your screen never changes from off after restarting, it's likely the screen that's the issue.
Sent from my MI 5 using Tapatalk
Click to expand...
Click to collapse
Hmm, OK that's strange, i've not done anything that would break it, especially in that short period of time. But I guess it could be a loose connection or something. Although that wouldn't explain why there are no leds or why it doesn't respond to being charged? if it was a broken screen, everything else would work fine.
I could only see it on my pc after taking it apart, disconnecting the battery and using tweezers to connect 2 points on the internal board like in the video above. If i disconnect it, then plug it in again, it's not recognised until i use the tweezers on the two points again.
I've tried to reboot it and get into fastboot again, but it definitely isn't responding.
Thanks
hmm have you tried plugging it to power source then hold power button like one min..?
because last week my phone was just dead, and doesn't respond to anything, though it's slightly different because mine stuck forever at 9008 mode, yet still stuck there even though i flashed new rom
the only cure to wake it up was to attach to charger then holding power button for one minute
or you can try using DFC cable to force into EDL mode
Hiya!
Yes i've tried various combinations of holding different buttons whilst fully charged/discharging/connecting to computer via the test point etc
Thanks for the suggestion though.
Unfortunately, the DFC cable won't work, as that is what i've done with the test point method. It will allow me to connect the phone to the computer but that's as far as it gets.
Bumping this in the hope that someone may have an answer.
Your phone was dead because your power button kept pressing accidentally for a long time as you kept it in your bag, i too have the same problem and I showed it in service center but no luck they suggested me to change the motherboard...

black screen rog phone 2

hi , i was using my rog phone 2 for 1 years without any issue
and i root my phone like 8 month ago , i let my phone charging and i went to sleep .. i wake up next day i find my phone not working screen is black , i press power button with up/down still nothing happen , but when i use type c usb to usb on my pc i find this only
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i saw this video and trying to follow the step but my phone still in black screen i can't reach like what he do , my phone not start or do anything
and also this message most of time
i really sad i don't know what i do i try really everything , help me pls if you can
just a thought, i read somewhere that in edl mode the screen is black. is it possible your phone is in edl mode? have you tried holding down vol + then vol - and power at the same time to see if the phone shuts down or boots into fastboot mode?
reg66 said:
just a thought, i read somewhere that in edl mode the screen is black. is it possible your phone is in edl mode? have you tried holding down vol + then vol - and power at the same time to see if the phone shuts down or boots into fastboot mode?
Click to expand...
Click to collapse
no i don't see anything , black screen nothing happen i try this method a lot but same black screen
and i'm 100% sure my screen not broke
Can't boot into recovery or fastboot and not going to EDL completely
seeing that QDLoader in Device Manager on your PC means you're already in EDL mode. now the problem with that hello packet.
*try to use different cable
*disable driver enforcement
*power cycle the phone by pressing power + volume up + volume down about 15secs until u don't see the QDLoader in device manager
proceed as usual on xiaomiflashtool
i try 4 different cable
oneplus cable charging and 2 others i buy it from store just now , same issue
*power cycle the phone by pressing power + volume up + volume down about 15secs ( not see anything in my phone screen but it's connect on pc with 9008 )
i try my father cable it's show me like that
ironhied said:
i try my father cable it's show me like that
Click to expand...
Click to collapse
if you're seeing that little triangle u need to update your drivers using this link , download the firmware on one of the post on how to recover your phone using EDL
i do the step in the link you send it , it's same status
i really give up i will check anyone outside my country to send my phone so he can fix it
gave up? im facing this right now... it was charging, 77% and puff...went off and no signal of life...
I tried all button combination, tried to charge with different cables and both usb-c ports.
when i plug the phone on the pc by the side port, it shows as qualcomm hs-usb qdloader 9008, just like the OP and thats all...
I opened it to check the motherboard, seems ok but Im not an expert nor a professional.
any suggestion? my country havent any support to the ROG series, unfortunaly
Nanttes said:
gave up? im facing this right now... it was charging, 77% and puff...went off and no signal of life...
I tried all button combination, tried to charge with different cables and both usb-c ports.
when i plug the phone on the pc by the side port, it shows as qualcomm hs-usb qdloader 9008, just like the OP and thats all...
I opened it to check the motherboard, seems ok but Im not an expert nor a professional.
any suggestion? my country havent any support to the ROG series, unfortunaly
Click to expand...
Click to collapse
This same my issue but did you go to Asus it self or try to fix it. .?
ironhied said:
i do the step in the link you send it , it's same status
View attachment 5194709
Click to expand...
Click to collapse
ironhied said:
i really give up i will check anyone outside my country to send my phone so he can fix it
Click to expand...
Click to collapse
Which usb port of the phone are you using when connecting phone to pc? iirc only side port will allow you to do anything, even in EDL mode
VarDes said:
Which usb port of the phone are you using when connecting phone to pc? iirc only side port will allow you to do anything, even in EDL mode
Click to expand...
Click to collapse
i did on side and the main port all of them not allow me to install rom , almost 2 years now trying to fixing it my phone was NEW only 4 months i using it
ok today finally i find the issue came from .. it's RAM damage ! maybe because the root
so if anyone have the same issue it's require to buy new ram but where can i find ram will work into my device ?

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