I use the MobileIron app for my work email and calendar. I've seen other people have the same issue with that app failing on the Note 7 as I did. I discovered why, in case you have the same issue.
I was getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.
The issue is that you have activated Secure Folder, which is Knox controlled. That prevents MobileIron from working. Go into your Secure Folder settings and uninstall Secure Folder. You will now be able to run the MobileIron app.
I hope that helps.
rile1564 said:
I use the MobileIron app for my work email and calendar. I've seen other people have the same issue with that app failing on the Note 7 as I did. I discovered why, in case you have the same issue.
I was getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.
The issue is that you have activated Secure Folder, which is Knox controlled. That prevents MobileIron from working. Go into your Secure Folder settings and uninstall Secure Folder. You will now be able to run the MobileIron app.
I hope that helps.
Click to expand...
Click to collapse
This is absolutely correct. Secure Folder causes the issue.
Hello all,
I am trying to use [email protected] in MI Redmi Note 3, I am getting the following error "Your company has set up a work profile. To continue using [email protected], please use the badged version installed on this device." Then It would disabled the app.
could anyone please help me, how to solve this issue.
it looks similar to Samsung Note 7, but there is no secured folder in MI Redmi Note 3.
I am also facing the same problem. Any solutions?
i am alfo facing same issue in MI 5s.Once [email protected] get installed i get this error and application gets disabled.
xdduser said:
I am also facing the same problem. Any solutions?
Click to expand...
Click to collapse
Hello, have you found a solution? Can share?
There is no solution. Even resetting the phone did not work.
MobileIron is the WORST app ever made. See its rating on Play Store.
I purchased Samsung 8 with much ho ha and ditched iPhone 8 for the same but this issue has made me handicapped.. considering I am not able to use my office emails now
Disable your secure folder. That's what is preventing mobile iron. I'm using Mobile Iron on my Note 8 just fine, but I didn't setup the secure folder. Lessons learned from my Note 7.
i have te same problem on the Mate 10 Pro. I didn't see any secure folder..
Who can help me??
@sjorsvandam @rile1564
This is an open bug with MobileIron with no fix as of yet, but there are a few workarounds:
Galaxy S8/Note8: Disable "Dual Messenger" (Settings -> Advanced Features -> Dual Messenger -> Uncheck All). Additionally, you might also have to disable Secure Folder.
XiaoMi: Disable "Second Space" and "Dual App"
Mate 10 Pro: Disable "App Twin" (Settings -> Apps & Notifications -> App Twin -> Disable All)
If all else fails, try sideloading [email protected] 9.4 from APKPure.
YandereSan said:
@sjorsvandam @rile1564
This is an open bug with MobileIron with no fix as of yet, but there are a few workarounds:
Galaxy S8/Note8: Disable "Dual Messenger" (Settings -> Advanced Features -> Dual Messenger -> Uncheck All). Additionally, you might also have to disable Secure Folder.
XiaoMi: Disable "Second Space" and "Dual App"
Mate 10 Pro: Disable "App Twin" (Settings -> Apps & Notifications -> App Twin -> Disable All)
If all else fails, try sideloading [email protected] 9.4 from APKPure.
Click to expand...
Click to collapse
Hi YandereSan, thanks for your help! I have the same issue with a Nubia Z17S, a beautiful phone, but cannot install MobileIron due to the "badged version" error.
See already this topic that I started, where nobody could help me at that moment: https://forum.xda-developers.com/nubia-z17/help/nubia-z17s-encommon-v1-02-phone-t3711145.
About your options about the other phones, that is why I have looked around in my phone for:
- "dual apps", and there is a functionality called "dual instance", however I do not use it and it seems I cannot "disable" it? Any clue how to do that? I cannot find it in system apps either.
- "secure folers", I cannot find anything like that. I see a system app called "virtualboxservice", but disabling seems not to resolve my issue. Also no other system apps found.
About side-loading the APK from APKPURE, how does that work, as I cannot root my phone / install TWRP? I tried just to install the APK, but no luck.
- do you have an idea how to get the APK side-loaded and bypassing the "badged version" error from Mobile Iron?
Thanks a million!!!!
Roy.
Troxelke said:
Hi YandereSan, thanks for your help! I have the same issue with a Nubia Z17S, a beautiful phone, but cannot install MobileIron due to the "badged version" error.
See already this topic that I started, where nobody could help me at that moment: https://forum.xda-developers.com/nubia-z17/help/nubia-z17s-encommon-v1-02-phone-t3711145.
About your options about the other phones, that is why I have looked around in my phone for:
- "dual apps", and there is a functionality called "dual instance", however I do not use it and it seems I cannot "disable" it? Any clue how to do that? I cannot find it in system apps either.
- "secure folers", I cannot find anything like that. I see a system app called "virtualboxservice", but disabling seems not to resolve my issue. Also no other system apps found.
About side-loading the APK from APKPURE, how does that work, as I cannot root my phone / install TWRP? I tried just to install the APK, but no luck.
- do you have an idea how to get the APK side-loaded and bypassing the "badged version" error from Mobile Iron?
Thanks a million!!!!
Roy.
Click to expand...
Click to collapse
Mmm.. that dual instance is definitely causing your issue. Can you elaborate on what you mean by "I tried just to install the APK, but no luck." ?
Your phone does not need to be rooted to install APKs. However, you have to make sure that you uninstall the existing version of MobileIron before attempting this.
1. Using your device, download this version of MobileIron.
2. Go to Settings -> Security, and enable "Unknown Sources".
3. Once the download is finished, tap on it inside your notification settings to install it.
4. Go back to Settings -> Security, and disable "Unknown Sources".
5. Open MobileIron and attempt to register.
If you successfully register, you can go ahead and update MobileIron through the Play Store as you normally would.
YandereSan said:
Mmm.. that dual instance is definitely causing your issue. Can you elaborate on what you mean by "I tried just to install the APK, but no luck." ?
Your phone does not need to be rooted to install APKs. However, you have to make sure that you uninstall the existing version of MobileIron before attempting this.
1. Using your device, download this version of MobileIron.
2. Go to Settings -> Security, and enable "Unknown Sources".
3. Once the download is finished, tap on it inside your notification settings to install it.
4. Go back to Settings -> Security, and disable "Unknown Sources".
5. Open MobileIron and attempt to register.
If you successfully register, you can go ahead and update MobileIron through the Play Store as you normally would.
Click to expand...
Click to collapse
Thanks for your reply!! I tried exactly what you proposed, already the first time, but no luck.
Also with this version, I still get the same error of the "badged version" if I open the app ... Too bad .
But what is surprising: after installation of this version (but no "open" yet) I could set mobileiron as the device administrator. But after that, still the same error.
Do you have any further suggestions for me? Maybe some other more early version?
I am really needing this app to work! Again thanks for your help!
Troxelke said:
Thanks for your reply!! I tried exactly what you proposed, already the first time, but no luck.
Also with this version, I still get the same error of the "badged version" if I open the app ... Too bad .
But what is surprising: after installation of this version (but no "open" yet) I could set mobileiron as the device administrator. But after that, still the same error.
Do you have any further suggestions for me? Maybe some other more early version?
I am really needing this app to work! Again thanks for your help!
Click to expand...
Click to collapse
MobileIron 8.5 is an earlier version.
YandereSan said:
MobileIron 8.5 is an earlier version.
Click to expand...
Click to collapse
Thanks, but again the same error. Are there any other versions I could try? Up to now all the same error.
Should I focus more on disabling the dual instance feature? I have gone through all system apps, but cannot find the service to be switched off / disabled. Any clue to find the solution here?
Thanks again!!
Troxelke said:
Thanks, but again the same error. Are there any other versions I could try? Up to now all the same error.
Should I focus more on disabling the dual instance feature? I have gone through all system apps, but cannot find the service to be switched off / disabled. Any clue to find the solution here?
Thanks again!!
Click to expand...
Click to collapse
Sorry about the delay. I did some poking around with grep inside the ComboRom mod by @pesa1234 - I think the dual instance feature actually lives inside ZMiniLauncher5 APK.
See if you can disable ZMiniLauncher5. Before you do that, you should install Nova Launcher so that you have something to fall back on.
If disable is greyed out:
1. Install Nova Launcher - reboot - set it as your default launcher.
2. Set up MobileIron right up to the point before it fails.
3. Press the home button to hide MobileIron.
4. Go into settings -> apps -> force stop ZMiniLauncher5.
5. Quickly tap the multi-window button, switch back to MobileIron, and try to continue with the setup.
If this doesn't work.. I'm afraid your only option would be to root your device. I know it probably sounds ridiculous, but welcome to the world of MobileIron - it has really gone to **** as of late. Their engineering team takes ages to fix rather serious issues.
YandereSan said:
Sorry about the delay. I did some poking around with grep inside the ComboRom mod by @pesa1234 - I think the dual instance feature actually lives inside ZMiniLauncher5 APK.
See if you can disable ZMiniLauncher5. Before you do that, you should install Nova Launcher so that you have something to fall back on.
If disable is greyed out:
1. Install Nova Launcher - reboot - set it as your default launcher.
2. Set up MobileIron right up to the point before it fails.
3. Press the home button to hide MobileIron.
4. Go into settings -> apps -> force stop ZMiniLauncher5.
5. Quickly tap the multi-window button, switch back to MobileIron, and try to continue with the setup.
If this doesn't work.. I'm afraid your only option would be to root your device. I know it probably sounds ridiculous, but welcome to the world of MobileIron - it has really gone to **** as of late. Their engineering team takes ages to fix rather serious issues.
Click to expand...
Click to collapse
Hi YandereSan, first of all really thanks for all your efforts you are willing to put into this, great! And you don't need to apologize for the delay, it is just great you try to help me out!
Although your deep research, I tried the above steps you mentioned, however still no big success, here is why:
- I cannot find the ZMiniLauncher5 exactly in the apps list, also not within the system apps. The ROM you mentioned is for the Z11, and I have a Z17S.
- I can only find system apps like "key chaine clone", "mini launcher", "nubiaLauncher", "nubiaShare", "virtualBoxService", these I have tried to "forced stop".
- I tried your above steps exactly, with all system apps I mentioned above. Every time a fresh install, enabled MobileIron as "device administrator" after install.
- Then disabled the apps, tried to continue installation by opening M.I. but, every time I still get the "badged version" error.
You mention that the last option now would be to root the phone, but I don't understand ... rooting would be detected by MobileIron so that it won't install?
Last idea from my side: is there a LOG file that MobileIron makes if it shows the "badged version" error, so that I can see more on where I have to look?
Also there is no way of reporting this error to MobileIron, so that they can make a case out of it to help me out? I tried to email them but no answer.
Thanks again for your help ...
Troxelke said:
Hi YandereSan, first of all really thanks for all your efforts you are willing to put into this, great! And you don't need to apologize for the delay, it is just great you try to help me out!
Although your deep research, I tried the above steps you mentioned, however still no big success, here is why:
- I cannot find the ZMiniLauncher5 exactly in the apps list, also not within the system apps. The ROM you mentioned is for the Z11, and I have a Z17S.
- I can only find system apps like "key chaine clone", "mini launcher", "nubiaLauncher", "nubiaShare", "virtualBoxService", these I have tried to "forced stop".
- I tried your above steps exactly, with all system apps I mentioned above. Every time a fresh install, enabled MobileIron as "device administrator" after install.
- Then disabled the apps, tried to continue installation by opening M.I. but, every time I still get the "badged version" error.
You mention that the last option now would be to root the phone, but I don't understand ... rooting would be detected by MobileIron so that it won't install?
Last idea from my side: is there a LOG file that MobileIron makes if it shows the "badged version" error, so that I can see more on where I have to look?
Also there is no way of reporting this error to MobileIron, so that they can make a case out of it to help me out? I tried to email them but no answer.
Thanks again for your help ...
Click to expand...
Click to collapse
Dang.. that's unfortunate. I think the launcher service restarts too fast. Hard to say.
As far as logs and reporting - MobileIron is aware of this problem, however they made that claim last year and thus far posted no updates. That's what I meant by MobileIron hell. :/
Good news.. I managed to edit the MobileIron APK and remove that obnoxious check. I highlighted the code I deleted:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
However, I had to sign the application with debug keys, so you will not be able to update MobileIron via Play Store. This is probably the best I can do for you.
Also, make sure you install MobileIron once, then uninstall it again from the Play Store before you install this. MobileIron does something wonky when that badged version error comes up, and it hides (disables) the client.
Also, keep in mind: I don't know how MobileIron will react to you using an edited client. I tested this with my Samsung / Dual Messenger, and I got past the splash screen. I did not attempt to register.
https://mega.nz/#!0yQxAK7A!6Ms_SWAzcuis6Gy36LrncAeXhnL9Iwgb5cGkQwWV-0w
YandereSan said:
Dang.. that's unfortunate. I think the launcher service restarts too fast. Hard to say.
As far as logs and reporting - MobileIron is aware of this problem, however they made that claim last year and thus far posted no updates. That's what I meant by MobileIron hell. :/
Good news.. I managed to edit the MobileIron APK and remove that obnoxious check. I highlighted the code I deleted:
However, I had to sign the application with debug keys, so you will not be able to update MobileIron via Play Store. This is probably the best I can do for you.
Also, make sure you install MobileIron once, then uninstall it again from the Play Store before you install this. MobileIron does something wonky when that badged version error comes up, and it hides (disables) the client.
Also, keep in mind: I don't know how MobileIron will react to you using an edited client. I tested this with my Samsung / Dual Messenger, and I got past the splash screen. I did not attempt to register.
https://mega.nz/#!0yQxAK7A!6Ms_SWAzcuis6Gy36LrncAeXhnL9Iwgb5cGkQwWV-0w
Click to expand...
Click to collapse
Hi, well first of all thanks for all the work you did, whoaa that is some deep searching and fixing there, great ! And the first good news, I was able to install the app and can now go beyond the first error screen!
I am now at the screen where I need to enter my PIN from the company, I requested one this morning and waiting for the mail to arrive with my new PIN for installation.
By the way, I saw in play-store that it recognises Mobile-Iron to be installed already, so I guess it will update if a new version is available, don't you think?
I keep you posted on this! And ... can I buy you a beer somewhere? You really deserve it for all the work!
And, if this works, you may have solved a reall BIG issue for 1000's of users that face the same issue!
Thanks again,
Roy.
I was disabling some packages and I must've disabled something related to those two functions without realizing, the problem is I have no idea the names, because i was getting them from a package list app, and since they're now uninstalled i have no idea about the name. The air command package appears as install, so It must've been something related, does anyone have any clue? I don't want to factory reset the phone
Can't you just reverse the process to enable the packages that you disabled?
I assume you disabled via ADB?
I recently read that doing this does not actually uninstall the app, it disables and can be re-enabled.
Yes, you're correct, but I have no idea what the names of the packages are, is there an app that can show me disabled packages?
Look under Air Commands
https://forum.xda-developers.com/galaxy-note-9/how-to/note-9-debloat-bash-script-t3907659
Already tried, no luck it must be some package that's related to it, idk
The issue is with APP updates, Simply can't be performed, although all regular solitons for google play had been performed (Even actually clearing the cache partition on the phone), The Apps just download but can't be installed, even pushing a sideload sometimes works and sometimes not - I've checked permissions, rebooted phone, cleared cache, uninstall updates, etc. Nothing works!
Phone is updated to the latest Android 12, One UI 4.0
If you press the send feedback and look in the event logs seeing error -503 when failing to install/Update an APP.
Is anyone experiencing the same issue? is it a Samsung & google side issue or something I can fix on my end?
You're on Android 12, One UI 4.0?
Correct (Forgot to mention that)
kaplaey2 said:
The issue is with APP updates, Simply can't be performed, although all regular solitons for google play had been performed (Even actually clearing the cache partition on the phone), The Apps just download but can't be installed, even pushing a sideload sometimes works and sometimes not - I've checked permissions, rebooted phone, cleared cache, uninstall updates, etc. Nothing works!
Phone is updated to the latest Android 12, One UI 4.0
If you press the send feedback and look in the event logs seeing error -503 when failing to install/Update an APP.
Is anyone experiencing the same issue? is it a Samsung & google side issue or something I can fix on my end?
Click to expand...
Click to collapse
My friend has the same issue. Did everything, nothing helps. Hoping for a solution
Unfortunately and although I’ve researched the issue as much as possible,
There is no visible solution, the issue is been reported by a lot of users
The only way around this is to Factory reset the phone,
The issue is than been resolved! – Tested and confirmed on my S21 ULTRA.
I am now running android 12 ONE UI4 latest security patch with zero issues
Checked Refresh Rate, Facebook, Camera, All are working flawlessly
Steps That I’ve taken:
Backup your Data (Pictures, WhatsApp, documents, Passwords, etc.)
Factory reset your phone from the About Phone > Reset Menu
Let the phone boot to Startup Screen, and power it off again.
Go into recovery mode (hold and press Power & volume UP while connecting to PC)
Now Proceed with caution!
Delete cache partition
From the menu pick Repair Apps – The phone will reboot and optimize Apps
After configuring the account and some other stuff proceed to google play and update ALL.
This seems to be working on my phone SM-G998B/DS PDA G998BXXS3BUL1
try force stopping & clear data off google play store and google play services & re sign-in into your google acc
Practically this is the reason behind rollout suspension.
There's no solution for you, except a full wipe or waiting for the next (hopefully near to release) update.