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Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore. Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Jugoslavija said:
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore.
Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Click to expand...
Click to collapse
In your phone's present state if you can not get back to Android OS, then your best option is a factory reset. You will lose your personal data on the phone.
Performing a factory reset using hardware buttons
If you can’t turn HTC One on or access settings, you can still perform a factory reset by using the hardware buttons on HTC One.
Press and hold the VOLUME DOWN button and then press and hold the POWER button.
Wait for the screen with the three Android images to appear, and then release the POWER and VOLUME DOWN buttons.
Press VOLUME DOWN to select FACTORY RESET, and then press the POWER button.
Jugoslavija said:
Hello everyone,
My HTC One M7 is stuck on the boot screen and I really don't know what to do anymore. Yesterday I deleted some music and 4gb of pictures from my phone to make some space. After that I checked for updates It said an update was available regarding some bugfixes and other issues. I let it download and install. At the end of the install process, I think I saw just the normal updating screen, but with the red pyramid exclamation mark icon. After that, it rebooted just like normal, first the white HTC screen, then the startup sound, and then the white HTC One screen. Only this time it didn't go further than that. My phone is not rooted or tampered with in any way. The only thing I did is download some cracked apps. Also I think I didn't update most of my apps for 2/3 weeks because I didn't have enough 'memory space' apparently.
I know a factory reset is the easiest thing to do, but if it's possible, I'd really like to fix the problem with all my data intact. My pictures etc are all back upped, and I have the HTC backup thingy (I think), but still, there's some things like WhatsApp messages I'd really like to keep.
I tried to just let it boot, maybe taking a little longer, but after 2 hours, the device gets pretty hot, and I'm afraid to let it overheat. However, after maybe half an hour/hour the white screen gets a bit brighter, indicating that there's still maybe something happening inside.
I'd be very happy if someone could help me with this!
Click to expand...
Click to collapse
To be honest some of those cracked apps (which I wouldnt admit to use here) most likely changed things in the system which caused the update to fail. I would do a full wipe and stay away from cracked apps unless you like things like this happening.
zelendel said:
To be honest some of those cracked apps (which I wouldnt admit to use here) most likely changed things in the system which caused the update to fail. I would do a full wipe and stay away from cracked apps unless you like things like this happening.
Click to expand...
Click to collapse
It's just the standard 'a friend told me it was a good idea', only I didn't know it could screw up the system so hard.
I just tried wiping the cache partition in recovery mode, which unfortunately didn't help.
Is there any program out there that can still backup my files in some way or make me atleast access them? Or was it necessary for me to root the phone beforehand?
So, there's no program to still backup my files in any way?
Jugoslavija said:
So, there's no program to still backup my files in any way?
Click to expand...
Click to collapse
Unfortunately there's nothing you can do, If you had a Custom Recovery you'd have some options but not with stock. Flashing a custom recovery requires an Unlocked bootloader. Unlocking the bootloader will wipe the device
At best you may be able to use an RUU to restore your device (depending on you CID, MID and current version Main) But that also will wipe all personal data including the sd card.
Well I realized that the only thing I could do is doing a factory reset. After resetting my phone, the problem persisted. It was still stuck on the boot menu. So unfortunately, I'll have to send it for repairs. Thanks anyways for all the help and have a happy 2015.
Jugoslavija said:
Well I realized that the only thing I could do is doing a factory reset. After resetting my phone, the problem persisted. It was still stuck on the boot menu. So unfortunately, I'll have to send it for repairs. Thanks anyways for all the help and have a happy 2015.
Click to expand...
Click to collapse
Did you send your device for repair already? Does it have warranty? If there's no warranty you can still unlock your bootloader and fix this fairly easily.
Danny201281 said:
Did you send your device for repair already? Does it have warranty? If there's no warranty you can still unlock your bootloader and fix this fairly easily.
Click to expand...
Click to collapse
Yeah I sent it already. Well it should have warranty anyway, since they give you 2 year warranty with the phone, and the HTC One isn't even out for 2 years. It should be okay. I just wanted to let them fix it, so I don't have to bother. Thx anyway. :good:
Hey guys, I need some help.
My beloved phone got too full the other night and ended up in a coma. Now she..I mean it, wont wake up anymore. I can only get her to open her eyes enough for a couple of blinks, but never really to a conscious state. I'm certainly not willing to let her go and want to keep her from loosing all the good memories we had together... Please help me safe her!...
Enough storytelling...
I've got the Samsung GT-I9252 (Galaxy S4 Active), which is not rooted. Recently I updated to Lollipop which worked fine without any issues.
As I am a usual data horder, I quickly ran out of space (yes, both on the SD card and the internal memory), so that I constantly saw the warning in the status bar that the phone ran out of memory. As I wasn't near a computer I could use for a while to move some files, I continued using it as normal. Because of the lack of memory, the google play store would not install any updates, which was totally fine. However, the Samsung app-store-thing seemed to care a bit less about it and tried to force to download and install what it thought to be "important updates", like for example "text-to-speach" (I haven't even figured out how to use that feature)... Even though there would not be enough space. And I couldn'd really do anything to stop it. The phone started to get slower and I wasn't even able to take pictures anymore (still not around a computer to tranfer data). So the other day I wanted to restart the phone (as I had done a couple of times since the message of lack of space) and it would just not boot up anymore.
It is stuck at the Samsung logo.
My first thought was, well I simply plug it into a computer and transfer some data to make some space and then it would boot up again, but I had to find out that you do not simply plug your phone into a computer and access its data if it refuses to boot...
So I read about the safe mode and tried to find it without any luck (either I'm too stupid to activate it or it got removed). Next I tried to sweep the cache partition, as I managed to get into the recovery boot. It got deleted, but the phone would still not boot.
I definitley want to avoid a factory reset for various reasons!
Then I read about some ways to push/pull data from your phone with a computer, when in recovery mode (with ADB if I recall correctly)... But that's kind of as far as I got.
Now I'm asking for your help and expertise.
Do you think it would be possible to transfer and/or delete some files and if that would solve the problem and lets the phone boot up again; and if yes, how should I approach? Or do you think the cause for the problem lies somewhere completely different?
Thank you so much in advance!
-Nino
Go to Recovery, go to Mount USB storage then connect your phone to your PC. Wait for a few minutes as the drivers will still be installed. Move all your files then try rebooting. I'm not really sure what could be the cause of your problem but if it still doesn't boot up, I've got no clue what other things you could do aside from factory resetting. To be safe, wait for another reply before taking my advise.
Thanks for your reply, VIPNobie!
Well it reminds me that I actually read about it and the problem is that in the recovery boot there is not the option to choose mount usb =/
Don't really understand why.. It would be the easiest solution tho.
Alright, so now I managed to fix it. To be honest, I'm not exactly sure what the problem\solution was. My plan was to connect it with Heimdall and see what I could do through that.. I set the phone in download mode, got the drivers installed and detected the device in heimdall, I ran the command to list the partitons and as soon as that finished, the computer notified me that the device had been disconnected and my phone restarted by itself... tho this time it booted normally as if nothing happened.. so I could back up my data, still need to try to restart the phone, but just wanted to make sure that I got everything backed up.
So even if this might not help others, this thread can be set to solved I guess
Thanks again.
I have the same problem. what did you mean by "I ran the command to list the partitons". Please provide more details.
Donino said:
Hey guys, I need some help.
My beloved phone got too full the other night and ended up in a coma. Now she..I mean it, wont wake up anymore. I can only get her to open her eyes enough for a couple of blinks, but never really to a conscious state. I'm certainly not willing to let her go and want to keep her from loosing all the good memories we had together... Please help me safe her!...
Enough storytelling...
I've got the Samsung GT-I9252 (Galaxy S4 Active), which is not rooted. Recently I updated to Lollipop which worked fine without any issues.
As I am a usual data horder, I quickly ran out of space (yes, both on the SD card and the internal memory), so that I constantly saw the warning in the status bar that the phone ran out of memory. As I wasn't near a computer I could use for a while to move some files, I continued using it as normal. Because of the lack of memory, the google play store would not install any updates, which was totally fine. However, the Samsung app-store-thing seemed to care a bit less about it and tried to force to download and install what it thought to be "important updates", like for example "text-to-speach" (I haven't even figured out how to use that feature)... Even though there would not be enough space. And I couldn'd really do anything to stop it. The phone started to get slower and I wasn't even able to take pictures anymore (still not around a computer to tranfer data). So the other day I wanted to restart the phone (as I had done a couple of times since the message of lack of space) and it would just not boot up anymore.
It is stuck at the Samsung logo.
My first thought was, well I simply plug it into a computer and transfer some data to make some space and then it would boot up again, but I had to find out that you do not simply plug your phone into a computer and access its data if it refuses to boot...
So I read about the safe mode and tried to find it without any luck (either I'm too stupid to activate it or it got removed). Next I tried to sweep the cache partition, as I managed to get into the recovery boot. It got deleted, but the phone would still not boot.
I definitley want to avoid a factory reset for various reasons!
Then I read about some ways to push/pull data from your phone with a computer, when in recovery mode (with ADB if I recall correctly)... But that's kind of as far as I got.
Now I'm asking for your help and expertise.
Do you think it would be possible to transfer and/or delete some files and if that would solve the problem and lets the phone boot up again; and if yes, how should I approach? Or do you think the cause for the problem lies somewhere completely different?
Thank you so much in advance!
-Nino
Click to expand...
Click to collapse
Lacking storage booting is the option you choose. Fixed it?
So while hiking today my S8+ somehow reset itself. My guess is it incorrectly tried the pass code a bunch of times or something. That is all i can come up with.
Got to the truck, and when I went to unlock it, it was at the setup screen. :crying:
Most importantly to me now is the bunch of photos I took this morning of my family. I setup the phone, let it recover the Apps, but all other data is gone. I tried some "photo recovery" apps but they just look at what exists on the SD card. I tried PhotoRec by CGsecurity but it isn't detecting the phone as a drive. I tried EaseUS mobile recovery, but it needs the phone rooted to scan the memory. At this point it turned it off so not to corrupt any more data I could recover.
Before I jump through the hoops, I want to see if there are any other options? Or is rooting the phone the only CHANCE at deep scanning the internal memory and recovering whatever I can? Can the Verizon S8+ be rooted successfully? I read the instructions on the samPWNED thread but it scared me more than anything and seems old. I have rooted devices before. Nothing else to really lose at this point unless I can brick the phone.
Thanks, seriously bummed right now.
I have a Moto G6 XT1925-5 (64GB version) which doesn't want to start up. It's all totally stock, been updated to Android Pie.
It gets as far as the boot animation, and does that for about 2 minutes, then it boot loops and starts all over again. When it bootloops it gets stuck at the first Moto logo screen (not the animated one) for about 3 minutes before carrying on to the boot animation...
This happened once or twice before, we left it overnight and eventually it started up normally. But it's now been five days and it still hasn't started.
I'm not very experienced with Android hacking/modding, etc but willing to try anything. I managed to get into recovery mode and at the top it says (I presume this indicates the firmware version):
motorola/ali_retail/ali
9/PPSS29.55-37-7-6/16c5a7
Unfortunately USB debugging is not enabled. Is there anything that we can do to recover the data that was on the phone before we wipe it - or is there another method we can try to get it to start up? I saw there's a command adb logcat which looks like it might be useful to diagnose the problem but that also requires USB debugging.
Thanks in advance for any suggestions
There is no chance for you to recover your data in this mode.
WoKoschekk said:
There is no chance for you to recover your data in this mode.
Click to expand...
Click to collapse
Thanks for getting back to me so quickly.
There are several other modes available from the bootloader BP Tools, QCOM, etc but I can't work out how any of them are supposed to work.
One question - on the recovery menu, there is an option 'Mount /system'.
I pressed it and it says at the bottom /system mounted, but then there don't seem to be any obvious ways to access anything.
Is there a way to use this to access OS/kernel logs which might give a clue as to what is going wrong?
Thanks again
Step by step...
The first level of the system, which is accessible for you, is called bootloader menu (fastboot menu). From here you can boot into recovery, system, bootloader itself and some other options you mentioned in your post.
None of these options would help you to solve your problem. These are developer's options.
This level is more or less a one way data connection. The main advantage of this menu is to flash single partitions of your device. But there is no way to get a data output of any partition.
In recovery menu you find the options to wipe your data and to mount /system. Mounting /system won't help you, too. This partition doesn't store anything of personal data. It's read only and not writable for anyone. To be honest, nobody knows exactly the meaning of it in this context. Also you won't access any logs from here.
Generally you can't access the system logs. These informations are only buffered data which is cleared with every reboot. The error message of e.g. the kernel log produced by your system when having a bootloop, is only accessible while your device is looping/freezing. The next reboot erases the logs. They aren't stored somewhere on your device. Even for developers it's very tricky to view the log in such cases.
But what would you do if you get the reason for looping? You are not able to access any system partition. You need root user permissions for that. But rooting your phone will erase all data.
Apart from all that your data is encrypted and remains encrypted until you unlock your screen by fingerprint, PIN or password. No chance to get any useful data as a "third person" outside. It would take several years to decrypt it without the matching key for it.
Thanks so much for this detailed explanation, I really appreciate that you took the trouble to answer the questions in detail and explain what the various options are for.
phone5774 said:
Thanks so much for this detailed explanation, I really appreciate that you took the trouble to answer the questions in detail and explain what the various options are for.
Click to expand...
Click to collapse
No problem!
Maybe you'll find some of your personal data in your Google Drive account...
How the story ended
Thought I'd come back and post in case it's useful for anyone else:-
Due to a religious festival, we left the phone switched off for three days. After the festival ended, we switched it on, and immediately it did the same thing that it had been doing all along (spend a long time on the initial boot screen then a while on the boot animation before boot looping). Bizarrely even though it had been off it did not prompt for the PIN code.
We then held the power button as though to turn it off (but for some reason, throughout the usual power button never actually turn the phone off, it always attempted to restart immediately) and then next time it came on it asked for the PIN and started up normally!
So all in all that was a grand total of 9 days after the problem first happened. Very inconvenient not to be able to use it for 9 days, but it's now working again. We haven't dared to try to restart it since!
Some closing thoughts:
The storage is very full (99%), we wonder if that had something to do with this problem
We have now enabled USB debugging and bootloader unlocking to make recovery easier in future
phone5774 said:
Thought I'd come back and post in case it's useful for anyone else:-
Due to a religious festival, we left the phone switched off for three days. After the festival ended, we switched it on, and immediately it did the same thing that it had been doing all along (spend a long time on the initial boot screen then a while on the boot animation before boot looping). Bizarrely even though it had been off it did not prompt for the PIN code.
We then held the power button as though to turn it off (but for some reason, throughout the usual power button never actually turn the phone off, it always attempted to restart immediately) and then next time it came on it asked for the PIN and started up normally!
So all in all that was a grand total of 9 days after the problem first happened. Very inconvenient not to be able to use it for 9 days, but it's now working again. We haven't dared to try to restart it since!
Some closing thoughts:
The storage is very full (99%), we wonder if that had something to do with this problem
We have now enabled USB debugging and bootloader unlocking to make recovery easier in future
Click to expand...
Click to collapse
When I read this last post, I immediately think of a sticky power button, because if you keep holding the power button after the phone has booted it will turn off again, and start up again. And it would also explain the weird behavior you just described of not turning off but rebooting straight away. I'd say: see if you are able to clean de button with a very thin needle or a crafts- or surgical knife around the edges, is might just solve your problem...
mcremco said:
When I read this last post, I immediately think of a sticky power button...
Click to expand...
Click to collapse
Thanks for that suggestion. Interesting, not something I'd thought of.
For now the phone is working perfectly, provided that have to restart it (i.e. we make sure not to shut it down or let the battery run out) but I'll definitely bear this in mind if the issue happens again.
The power button is working normally to turn the screen on or off meanwhile.
Thanks again for your input which is really appreciated.
First time trying to restart after the above
Since posting the above messages the phone has been kept on all the time and not restarted.
Today for the first time we accidentally let the battery run out and the phone shut itself down.
We nervously plugged it in and tried to switch it back on... and it started properly first time, so perhaps the underlying problem was simply that the storage somehow got too full (in the meanwhile we have transferred many photos and other media to the computer and deleted them off the phone to free up space).
Posting this in case it helps someone else experiencing a similar problem.
I'm sorry if this is a dumb question or over asked, I'm new and could really use some help
so my note 9 messed up last night and the screen wouldn't turn on, I could plug the charger in and it would vibrate and the red dot would come, I did the reset holding the lock button and volume down, and it didn't fix it, the only way to get the screen on was by constantly plugging and unplugging the charger and maybe after 5 or 20 min it would turn on. So I kept trying the rest since I couldn't turn it off normally and it didn't change anything, and in doing that I some how factory reset the phone without backing up over 1000 photos, I started to Google and got a lot of people saying that the photos could still be there locked away waiting to be overwritten but I would need to root my phone and get in there with certain programs, with further googling I found that my phone Samsung note 9 with snapdragon can't yet be rooted because the locked bootloader and there isn't an easy way to unlock it, i saw there was one way but that involved erasing everything on the phone. So my questions are are my photos actually buried in the phone and I need to figure out how to root it or are they just gone and if its the former, is there a way to root it without erasing everything, if that erases the hidden files, because if they are just gone this phone is going in the garbage, not even two years old and it bricked
I posted this on reddit before I found this place, sorry if this is misuse of the forum I could just really use some help,some of the photos were very sentimental and I just want to know if they could possibly still be there
Old android version(probly ics or lower) allowed the internal storage to be mounted as usb storage in computer. Then can use recovery program such as recuva to recover the deleted files, without root. However that day has long gone. Probably there is a program out there could recover your files/photos. I used to read somewhere that a windows based program claims to be able to do that but I can't recall what was it. In short, they're unlikely can be recovered. But let's wait if anybody else could shed us some lights.
Rosli59564 said:
Old android version(probly ics or lower) allowed the internal storage to be mounted as usb storage in computer. Then can use recovery program such as recuva to recover the deleted files, without root. However that day has long gone. Probably there is a program out there could recover your files/photos. I used to read somewhere that a windows based program claims to be able to do that but I can't recall what was it. In short, they're unlikely can be recovered. But let's wait if anybody else could shed us some lights.
Click to expand...
Click to collapse
Everything I looked up said with snapdragon there is only one way some people figured out but I think it also said it deletes everything, not sure hopefully someone has tried it before, thanks for the comment
Google to samsung center, may be they can help you.
hoalaxanh123 said:
Google to samsung center, may be they can help you.
Click to expand...
Click to collapse
I chatted with someone through Samsung website and he said there was nothing they could do if it wasn't backed up, or do you mean a physical samsung place?
Samsung repair shop .
Neileo96 said:
I chatted with someone through Samsung website and he said there was nothing they could do if it wasn't backed up, or do you mean a physical samsung place?
Click to expand...
Click to collapse
It's sad to hear that. I think your problem might be the battery, go to some repair store and check your battery, everything I know. If you want to save your data (photo, video....), the first thing you have to do is make your phone usable, right? I recommend you go to the Samsung center, tell them your problem, may be you will get some solution that may resolve your issue. We are users, we are not developers so everything we can do is seek help from someone and in this situation please go to a Samsung center, maybe God will smile at you.
P/s: did you check your data in google cloud and Samsung cloud? As i know your data like photos or video will auto-sync with your Google account and Samsung account, may be you will get lucky.
https://photos.google.com/
https://support.samsungcloud.com/#/login
Sorry if that didn't help you and my bad English.