Hello
I have purchased a p30 pro recently. Yesterday, while using phone, suddenly the screen colors got washed out, then after some minutes the screen went full black. I believe touch is working, just the screen sometimes draw some subtle vertical lines and no image appears.
I'm not much concerned if the phone works or not in the future, but i have very important files in the phone that i need to retrieve and i believe if i send the phone to a service center it will be reseted.
Any suggestions of what i should do?
I've tried:
- Pressing the power button 20 seconds while phone is connected to tv whith an usb-c - hdmi adaptor. Huawei logo appears on tv but after that screen flickers with black. If i was able to have the pin screen there would've been great as could install an app to send fles to cloud after.
- Tried with the PC suite HiSuite, but since mobile is locked with pin, it cannot connect to do backup.
- Tried to insert the pin in "blind" by touching screen
Would appreciate if someone could help. Is there any way to enter the initial pin to have access to mobile, but without using screen?
Thanks
P.S. Phone didnt felt or anything, just subtedly washed on the faucet with just water as it was bit dirty (like 10 hours previous to failture). Wasnt submerged either. Will try to put it on a rice bowl eventually, but an IP68 phone (Pro) i find strange, i have done that several times on my old S8 and never had an issue.
Phones are NOT waterproof. Have seen several liquid damaged iPhones and Galaxy phones. Most likely the phone is liquid damaged. Second likelihood is damaged display. Rice will make it worse. You’ll need someone, a mobile phone repair technician, to open it up as soon as possible and remove the corrosion with IPA or an ultrasonic cleaner. The longer you wait, the worse the corrosive damage becomes. Look for a shop that's competent enough to remove the rear glass without cracking it. Franchises are generally less reliable.
You can use HiSuite to retrieve files or even preview the contents of ur display , thing is you have to find a way to press the accept button for the usb authorization when asked from the phone.
EDIT: Just saw you used the method but your phone is locked with a pin so i would suggest to try the blind method to unlock the phone.
Solved, thank you all
Was able to unlock and backup everything, was lucky
Related
Let me begin by saying that I am an a** for being so careless with my phone(as you will know when you read the rest of this post).
Okay, so two days ago I spilled yoghurt(yeah!) into the USB port of my phone and I didn't take it very seriously and just used a needle to clean it a little. After this my phone worked fine, no problems whatsoever..it was charging fine and running fine.
Today I wanted to connect my phone to my computer, but when I did so, my Windows said that it didn't recognize the device and its probably malfunctioning and I should replace it(probably what I'll have to do now ).
I connected it in every port in my computer, used my dad's blackberry connector, factory reset, even tried eViL's Sense ROM(I had it in my SD card, so tried it).
Even after all the above the computer didn't recognize my phone, although it did charge when connected!
Okay so I thought I should try cleaning the port better, so I took some Isopropyl Alcohol(Second Biggest Mistake) and used a ear bud to clean the port. I connected again and no change, so I decided I'll try later and left my phone in the port.
When I came back 20 minutes later the alcohol had made its way under the right bottom part of the screen and the touch response was messed up. The trackball was constantly glowing red, I fixed the trackball by simply using trackball alert to test a few different colors.
Now I realized I had messed up with the alcohol and I needed to clean the screen somehow(BIGGEST MISTAKE).
I used a hairdryer to blow into the USB port, it dried up some of the alcohol but the screen looked pixelated and the touch response was still screwed.
So then I popped out the screw driver set and started tearing the nexus one down..and from here it was all downhill. I managed to get all the way to the screen, use a lint free cloth to clean the screen and put it all back but all this was of no use. My phone doesn't turn on anymore, all I get is a small vibration on pressing the power button. I connected it to the wall charger and I got the charging LED light and backlight in the touch sensitive button area(great!). I plugged it out and in again and poof the charging LED vanished, no more backlight, no nothing.
What I have tried:
Remove battery and insert
Press volume+up+power > I got a long vibration once with backlight working but never again after that
Let the phone lie for an hour
For those who are lazy to read the whole thread, here is the synopsis:
1) Yoghurt in USB port, left 2 days.
2) No USB mounting, USB charging working.(Tried wiping, reset and different ROM).
3)Cleaned with Isopropyl Alcohol, still no USB > led to distorted screen and touch sensitivity.
4) Used hairdryer, slight effect on alcohol.
5) Persistent Red Trackball light, no effect on restart.
6) Tore down the phone, used lint free cloth to clean the alcohol.
7) Phone doesn't start, only vibrates on pressing power.
8) At first attempt, the backlight for the touch sensitive buttons worked and so did the charging LED, didn't show the light after uplugging.
Now I am lost on what I should do, the phone never had warranty as I am from India and I bought it online. Any suggestions/ideas on what the problem might be?
EDIT:
Just found out that my phone is actually working, but the display isn't. My mom just called me on that number and I somehow managed to pick the phone up and talk with her..any ideas people?
I would have called BS on this story until you used the phrase "my mom".
Anyways, I can't stand people who destroy their phone and then think they should warranty it. Warranties don't work that way. It's dishonest to try and use it for your own mistakes. Your yogurt spill, attempt at cleaning, and disassembling, led to your phone being broken. Purchase a new one and don't do the same thing.
You probably either damaged the screen, damaged the ribbon cable that goes to the screen, or simply didnt connect it right. id take it apart, wiggle around all the connections and clean around them with very diluted alcohol, and wait for it to dry for at least a couple of hours. clean around the port too. Im not sure whats going on with the charge indicator led, or where the connection comes from. Hopefully the phones ability to charge isnt broken, and you left something not connected. Try cleaning and connecting things again, but lettings things dry for a long time first.
peliROJO said:
I would have called BS on this story until you used the phrase "my mom".
Anyways, I can't stand people who destroy their phone and then think they should warranty it. Warranties don't work that way. It's dishonest to try and use it for your own mistakes. Your yogurt spill, attempt at cleaning, and disassembling, led to your phone being broken. Purchase a new one and don't do the same thing.
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Click to collapse
I never said I was going to warranty it did I? I wanted to get the fact that I did not have a warranty out so I don't get people telling me that I shouldn't have torn my phone down and instead send it to warranty. How was I supposed to know that the alcohol would make its way under the screen? I specifically used Isopropyl Alcohol because it evaporates fast and it meant for cleaning.
I don't need any bashing from anyone who cant stand what I did, I only wanted suggestions on how I would go about fixing the phone if at all possible.
@di2356
I suppose thats the only option I have left, and I guess you missed the edited part of my post.
The phone is actually working now, I am getting phone calls and my notification LED light is also blinking. Only the screen is pitch dark, and as far as I know it doesn't respond to touch. The LED charging light is also working, its only the effing screen
Okay, just tried completely tearing the phone down and cleaning all the contacts. No use, the phone still starts up but is completely blank..maybe the alcohol damaged the AMOLED screen in someway?
I am going to try and contact HTC and see how much repairing this will cost..its probably going to cost me 1/3rd the phones price for everything including the shipping
you said your screen started looking pixelated when you used the hairdryer on it.
that was probably a big mistake and possibly broke your amoled screen.
in any event you really did a lot of things wrong there. it was probably salvageable after the yogurt incident.
for future phones this is what you want to do first thing when any liquid gets on any electronic device. take the battery out right away. if its water or mostly water based liquid then stick it in a bag of rice or other desiccant that will draw the moisture out of it for at least a few days if not a week depending on how wet it got.
for something like yogert in the USB port i would have pulled the battery and cleaned it out of the port with paper towls and toothpicks or similar non conductive material as there can be a residual charge in the device right after the battery is removed or let it sit batteryless for 20 min to make sure all charges have left capacitors and then go at it with something metal carefully.
rubbing alcohol would have been ok to use but only in just enough amounts to get the job done, you obviously did not realize how much you had put in there if it got deeper into the phone before evaporating.
in any event get a new phone and let it be an expensive lesson learned on what not to do
I will explain what happened as elaborate as possible so that some of you can help me with the problem I've been facing.
I have put my phone in water about 5 - 10 cms in my aquarium for a video. 1 was 20 seconds and as it came well. I've took another video for 47 seconds. After that I've tried checking for problem in any component of phone and everything went well. I've shared videos and then used my phone as usual for a long time and phone was completely normal.
I've placed my phone on dock for charging and the magnet didn't work in the first instant. They just didn't stick. I thought it was some issue and I just rubbed my phone to the dock twice or thrice and the magnetic action came back along with a wide array of problems.
I removed from dock while charging and the screen started to randomly blink and the touch never worked. I placed it back in the dock and it charged normally. After a while I've removed it from the dock and the screen got blank all of a sudden scaring me to death. I placed it back and again took it. This time it worked completely normal as if nothing happened and I was able to send a text message. I thought that was just for one time and placed it back for charging and that was the last time my phone touch screen worked.
I removed from the dock after a while trying to unlock the screen and nothing happens. I could use all the hard buttons on the screen. I was able to capture photos using the camera button. Change volume, lock and unlock screen. I tried switching off using the method of volume up + power button. It turned off and on turning on it got even bad. The sony logo blinks a lot it goes dim it comes bright and all sorts of weird things happened. I've removed the sim card and turned on the phone to charge and now the phone restarts after every few minutes.
Even now except the touch screen everything else works fine like the camera. I tried removing the screen protector but that didn't help.
Hoping to have an answer other than taking it to a service center.
Thanks
It seems that not all of z1s are waterproof. I had mine in the sea in about 1 meter deep for 30mins and its still completely functional ( I wash it every day too). Anyway, sorry to tell you but simply there isn't any way to fix it yourself. The only thing you can do is take it to service. And more bad news to come: your warranty doesn't cover damage from water, so you will have to pay. The only thing you can try is blowing your phone with a hairdryer for a few secs, but thats risky.
Took it to the service center. Asked them to check the flaps before they accepted the mobile and there was no water through flaps as the flap litmus is completely unaffected. They took it under warranty and the next day called me to say that it had water in the display connector and the same warranty void answer but I've requested to let me know how the water went inside and they said it was through the bottom speaker grill which clearly means manufacturing defect. Along with escalating the issue I've also asked for a quote for the repair if the warranty gets void and today they came up with this wonderful quote of ₹20,179 its wonderful because I purchased the phone for ₹17,600 just a month ago. The request for manufacturing defect inspection is under progress so I wish to get some good news.
More strange things here. I have completely lost all of my speaker grill but my phone is still 100% waterproof. It's clearly a manufacturing defect, but I doubt they will accept it . Sony support and service is just terrible
Hi everybody, I need all of your brains, because my brain stuck at this point.
Yesterday I got a phone (Samsung Galaxy A3 or model SM-A310F) from my neighbor with an damaged display. He told me the phone fell into water, but run after drying normal (I saw a video, isn't the phone water proof?) but then it fell to the ground and since the phone doesn't recognize any touch. I checked it and told him that I need to take a look inside because the glas is in a perfect state, I could see anything on it but, as I said, no functional touch. Hard-Keys are working fine.
The first thing what I does, was to restart the phone with "Vol- and Power". I thought the phone were now bricked, because the boot-up seems to be endless. After I let the phone work for approximately 5-10 minutes, the Samsung logo comes up and Android was there but again, with no touch.
So, as I said, I opened the phone, took a look inside and was very confused, because two wires were broken and some electrical parts near the display plug and the plug itself had a white covering, I think from the water damage before. Anyway, the phone is running but after I opened it, the screen got black and never come back. I cleaned up the parts and the plug and tried again, now when I press home or power, the screen is flickering on the left for a short time and is then black again.
At this point I said him that the phone is broken, because it is not clearly if the screen is broken and/or the mainboard, too (because of the white covering).
My neighbor asked me to recover the files and the contacts. I told him it is hard, but not impossible. My plan was to install a recovery, boot into and to adb pull all the files to my computer.
But: USB Debugging is DISABLED and the oem lock is on, too, so I failed trying to install twrp with odin. I just get a fail.
New for me: you can control your phone with your computer mouse and keyboard, so I thought, I can just accept the MTP request and simply drag and drop the files... but nope, the request just pops up, when I connect the phone to the computer. So I can't use my keyboard AND the connection to my pc...
Adb doesn't recognize the phone, because of the disabled usb debug (and even if I can figure it, I need to accept the debug dialog while connecting).
So, this is your part, anybody, any Idea to install something or just to recover the files?
My ideas:
Mirroring APK (to mirror the screen to my PC, explored that with MyPhoneExplorer)
Custom Recovery for stock recovery flashing (flashable zip)
Downgrading (but will definitly stuck in a bootloop, because I can't delete the data)
...
What do you suggest?
Buying a new screen isn't an option. I don't know anybody who can "borrow" me his screen.
I'm really a android geek, not someone as you are, but more than "normal users", so if it difficult, it is not a problem.
I also accept some tips with the screen part. I attached the picture, which I tooked for him. There you can see the white covering AFTER cleaning (it is almost there at some spots... I don't want to break more).
Thank you alot!
Kisses from germany =)
Sorry! I posted it in the wrong sub =( Can anyone please move it?
Ah I would like to update this thread:
I bought a new display, had some problems anyway but now I got a new phone =)
So I went of vacation... used phone while snorkeling... now screen doesn't turn on. What I need help with is i can feel phone vibrate when connected to PC. I just want to extract all my saved pictures and videos. Any help would be greatly appreciated.
Prophecy650 said:
So I went of vacation... used phone while snorkeling... now screen doesn't turn on. What I need help with is i can feel phone vibrate when connected to PC. I just want to extract all my saved pictures and videos. Any help would be greatly appreciated.
Click to expand...
Click to collapse
As said by every manufacturer, phone can resist underwater at 1 meter, but in tap water and without pushing buttons.
You have placed the phone in salted water (high dangerous for rubber O-rings and glue) and you also took pictuers (if you had snorkeling to record videos or shoot fishes).
Than, if the phone is dry and screen won't turn on, you'll have to repair it but your warranty is avoided.
Good luck.
Happened to me...
I don't know if it was due to heat, but the back panel seemed to be unglued at the top.
I think it was what caused the issue, as I just put my phone in the water few seconds and max 30cm deep down.
The display started to flicker and ended up being all black in few days.
Watch for any openings around the phone.
I just want to be able to get my videos and photos back. It turns on and vibrates when I connect to pc, but I can't see the screen to allow pc data transfer.
Prophecy650 said:
I just want to be able to get my videos and photos back. It turns on and vibrates when I connect to pc, but I can't see the screen to allow pc data transfer.
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Click to collapse
Did you wash the salt off with fresh water afterwards? Salt will be causing problems on it's own, good chance you've permanently fried the phone though
If you can connect it to hi-suite and then unlock your phone (assuming pin certification etc.) then there's a screen mirror function in hi-suite which should allow you to do it. This is, of course, based on the assumption that the only issue your phone has is the borked screen and not more damage.
Attached is a picture of the initial lock screen keypad position to assist in trying to unlock the phone.
Snorkeling case is like $50 on Amazon for future reference
https://www.amazon.co.uk/Huawei-Snorkel-Case-P30-Pro/dp/B07R1QJWKW
TLDR: Screen not responding to touches anymore for no apparent reason. It's displaying everything properly, but it won't react to any touch.
Something weird happened to me today. I own a Mi 9T Pro. I received a second Mi 9T Pro with minor water damage at the bottom part (charging port area).
To make sure it was repairable I replaced the damaged parts with parts from my own Mi 9T Pro just to check if it's working. It was working.
I ordered replacement parts from AliExpress and today I put everything together. I didn't have the screen yet, but everything else had arrived. I connected my own phone's screen again just to verify that everything is working. And then it happened.
I turned the phone on. It vibrated and the Mi logo came up as usual, everything seemed normal. After some seconds, while the Mi logo was still on, the screen suddenly turned kinda turquoise for a bit, as though it lost signal for a moment. Quite like an old TV would do.
It did that two times. After that the booting was completed and I had to enter the PIN - at which point I discovered that the screen does not seem to be registering touches anymore. It's displaying everything properly, but it won't react to any touches anymore.
I shut it down and plugged the screen back to the phone it belongs (my own). And touching is not working on my phone now either ...
(Volume buttons work - screen shows the volume bar changing up and down properly.
Screen is about 2 years old and was working flawlessly before.)
Anybody got a clue what might have happened? Can it be saved? I've never had this happen before. Can it be that some replacement part/flex cable was faulty and it damaged/burned the digitizer? How can the touching suddenly stop working just like that?
I highly appreciate any input since having used the screen from my personal phone, I am now left without a phone
Thanks to everyone very much for your time.
you should check the screen cable , you might have damaged it.
Check the ribbon cable under a microscope , check the pins also , you might have bent them. (70% probability)
if not , then your digitizer is damaged somehow (30% possible)
Thanks very much. And either scenario is not repairable I guess, right?
pazof said:
Thanks very much. And either scenario is not repairable I guess, right?
Click to expand...
Click to collapse
On the contrary, both are repairable.
the first scenario is repairable relatively easier compared to the second scenario.
if its the ribbon , it can be repaired if you have the equipement and micro soldering skills, you can easily repaired the broken traces.
For the digitizer , there are some repair shops that have the equipement to replace only the digitizer, and keep the original screen, its not a DIY task really as you need a lot of equipement thats not worth doing it yourself.
Hope this helps.
It most certainly has helped, thank you very much mate. Have a good one.