Database Develop

[Q] Z3C in for repair, will it still be waterproof

Hi
My Z3C has been posted off to Sony UK for repair as my front camera has stopped working. I'm assuming the camera will be replaced and my question is, will the phone still be waterproof after the work has been done?
Also if anyone in the UK has had work done on their phones, are Sony reasonably quick at turning them around? They quote 5-10 working days, and with posting that could easily stretch to 3 weeks plus without the phone for me. Are the times they quote accurate or "optimistic?"
many thanks

Ofc if you send it to Sony it will still be waterproof.

Test it by doing a pressure sensitivity in service tests. *#*#7378423#*#*

Thanks
I will do as soon as it comes back. Had to go out and buy a phone to tide me over while mine is away today
I suspect it'll be at least 3 weeks till I get it back.

Sony is really quick.
I got it back within 5 working days.

That's great news. I hope you're talking about the repair centre in the UK.

yep, UK

[POLL] Has your water-damaged z3c been replaced?

Hi there,
There are already threads about the "not-100%-water-proofness" of our wonderful z3c. Those are mostly about how disappointed peeps are, but what I would like to know is if the phone got replaced or not. Unfortunately, some weeks ago, even after doing the pressure test, my beloved Z3c died short after taking 2 photos in the pool.
I have two simple questions:
1. In case you have sent in the phone due to water-damage, has it been replaced by Sony?
2. In which country/area do you live (just to see if Sony's policy changes depending on geography)
Thanks!

I got a new one, i put my phone into a pool and i was taking pictures and suddenly it turned off so i put my phone into rice for 3 weeks untill Sony give me a response about... then i had to send my phone to the Sony Factory near my city and less than a week i got a new one I'm from Acapulco, Mexico

rokrd1579 said:
... i put my phone into a pool ... I'm from Acapulco, Mexico
Click to expand...
Click to collapse
You haven't been cliff diving, have you?

November 2014, my phone drown within 20 minutes when I used it for a movie and pictures in a 1,5meter pool (just like the commercial).
When I got back home after my holiday, I contacted Sony and the seller (T-Mobile). After 3 weeks I received a brand new phone with a new invoice and warranty.
Sony solved it completely for me.
(I'm from The Netherlands)

All I got back from Sony in Sweden was: your phone is water damaged, we can't repair it and therefore can't do anything. :crying:

I was taking photos in swimming pool for 10s, went out, dried the phone with a towel. After 5min I had a brick with water on camera.
Sony Portugal replaced it with a new one.

damn.. it seems that all around the globe they replace the phone. I'll keep you posted guys, I loved my z3c, and really don't want to have to buy a new one because of those flaps.

To answer your questions...
1) yes
2)I'm from Malaysia
I have already posted a warning regarding this issue a couple of weeks back in the forums. It is sad to see another person who has encountered the same problem here. The Z3C is great, its just a shame that the waterproofness is not as advertised in the long run. Hope you can get your replacement :good:

yes
Netherlands

i wasn't get new replacement phone but I got new mainboard for my damaged phone

Hi, where did you send your phone in malaysia? mine just happened, just taking a couple photo under the water in pool then suddenly turn off by itself. hope mine also can get a new one.

Replaced a water damaged D5833 in Singapore 15th Jul 2015. Went to Sony Service Centre. From the letter i recevieved this 1 to 1 exchange is limited to ONE time only.

okij said:
You haven't been cliff diving, have you?
Click to expand...
Click to collapse
No, I just took some pictures to try it but, it was a bad idea :c the good new is that i have a new phone

Messed up camera

So my friend has a tmobile note 4 and not to long ago the rear camera on it just started going blurry. It isn't rooted and he'd prefer it to stay that way. We have tried cleaning the lens and everything but yet it still turns out blurry. He said his last option would be to factory reset it. If possible any help would be welcome. Sorry for my bad English I'm ESL.

This is most likely a defective camera. I bought a refurbished Note 4 from Tmobile a few days ago and it had the same issue out of the box. I was that if i shook the phone vigorously, it would eventually focus, but after closing the camera and reopening, the same problem persisted. If your friend still has warranty, have them process a warranty claim, if not, tell them to go to a repair shop and ask them to replace the camera.

samsung s10e camera lens smashed

Hi can anyone help me with finding a replacement camera lens.
5 minutes ago I got into my car and my phone was sticking out me pocket and I reached for my seat belt and the buckle hit the lens's and smashed it I'm soo ***** off.
Does anyone no where I can get a replacement from and ifso any tear down to fit it. Thanks in advance

vimto25 said:
Hi can anyone help me with finding a replacement camera lens.
5 minutes ago I got into my car and my phone was sticking out me pocket and I reached for my seat belt and the buckle hit the lens's and smashed it I'm soo ***** off.
Does anyone no where I can get a replacement from and ifso any tear down to fit it. Thanks in advance
Click to expand...
Click to collapse
I think best to just go to samsung care, or some samsung repair shop. S10 came out fairly recently, so separate parts being offered aren't likely, and neither is the individual repair going to be easy.

XtremeCoder109 said:
I think best to just go to samsung care, or some samsung repair shop. S10 came out fairly recently, so separate parts being offered aren't likely, and neither is the individual repair going to be easy.
Click to expand...
Click to collapse
+1. Its a new device and an expensive one. You should not experiment with it. Most people break their devices by doing self repair. Better go to samsung care.
Sent from my Samsung SM-G973F using XDA Labs

What they said. I've attempted repairs on phones/tablets and I've about a 50% success rate. IF and that's a big if, you actually find the lens, it very likely won't be an original part. Your possibly cheap self repair could end up costing half the price of a new phone.

I took your advice and contacted my local Samsung center which was around 35miles away from my home.
I visited yesterday morning and They repaired it for free of charge.
They said they had some offer on for the S10 range till the 4th April for repairs.
Took a hour and it was done.
They not only changed the lens but they changed the whole back and also the camera module (even tho the back and module wasn't affected)
So fantastic service never have I smashed a camera lens before I was shocked.
First time using Samsung care and they was brilliant.

vimto25 said:
I took your advice and contacted my local Samsung center which was around 35miles away from my home.
I visited yesterday morning and They repaired it for free of charge.
They said they had some offer on for the S10 range till the 4th April for repairs.
Took a hour and it was done.
They not only changed the lens but they changed the whole back and also the camera module (even tho the back and module wasn't affected)
So fantastic service never have I smashed a camera lens before I was shocked.
First time using Samsung care and they was brilliant.
Click to expand...
Click to collapse
Glad they were able to sort you out. Now be more careful!

Yellow Screen Galaxy Note 9

Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English

madthinker said:
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
Click to expand...
Click to collapse
Already discussed but i don't know the details.
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389
Using custom rom no issue with mar update but now using may base.

Rosli59564 said:
Already discussed but i don't know the details.
https://forum.xda-developers.com/galaxy-note-9/help/samsung-note-9-display-discoloration-t4083389
Using custom rom no issue with mar update but now using may base.
Click to expand...
Click to collapse
have we made a petition?
Because it's not only Galaxy Note 9, but also Note 8, S7, S9..
Do all Samsung flagship problems with hardware?
But my friend's Galaxy Note FE and Note 8 with OneUI ver 1 is fine

madthinker said:
have we made a petition?
Because it's not only Galaxy Note 9, but also Note 8, S7, S9..
Do all Samsung flagship problems with hardware?
But my friend's Galaxy Note FE and Note 8 with OneUI ver 1 is fine
Click to expand...
Click to collapse
Those affected should. Samsung is greedy to force for hardware replacement instead of fixing their software. Samsung hardwares are expensive. In my country screen replacement for note 9 is about half of the second hand value of this phone.

Have you tried wiping the Cache Partition in Recovery Mode?

Rosli59564 said:
Those affected should. Samsung is greedy to force for hardware replacement instead of fixing their software. Samsung hardwares are expensive. In my country screen replacement for note 9 is about half of the second hand value of this phone.
Click to expand...
Click to collapse
Yeah, and my device has no warranty at this time
iceepyon said:
Have you tried wiping the Cache Partition in Recovery Mode?
Click to expand...
Click to collapse
Not yet, because I have read someone who did it but it still has no effect.

Note 9 yellowish scree
hi I've faced the yellowish screen problem recently. My phone is 1 year and 7 months old. I visited samsung service center in my city in India. 1st they told me it was your fault that because of your mishandling this has happened and some brainless person told me to go for replacement which cost around 21000 rs(300$) in India. But then i asked them to find any dent, crack or even a scratch on body or glass if its mishandling. Then i showed them this article. https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
Manager head technician accepted the fact that this wasn't my fault any kept phone with him. After 20-25 days now i have my phone with screen replaced without giving a single penny. Samsung is such greedy company that pushes such faulty updates and loot consumers like they haven't looted us enough with such heavy priced phones.

gunjanadhvaryu said:
hi I've faced the yellowish screen problem recently. My phone is 1 year and 7 months old. I visited samsung service center in my city in India. 1st they told me it was your fault that because of your mishandling this has happened and some brainless person told me to go for replacement which cost around 21000 rs(300$) in India. But then i asked them to find any dent, crack or even a scratch on body or glass if its mishandling. Then i showed them this article. https://www.sammobile.com/news/galaxy-note-9-march-2020-security-update-broken-screen/
Manager head technician accepted the fact that this wasn't my fault any kept phone with him. After 20-25 days now i have my phone with screen replaced without giving a single penny. Samsung is such greedy company that pushes such faulty updates and loot consumers like they haven't looted us enough with such heavy priced phones.
Click to expand...
Click to collapse
Which city ?.
Because in Bangalore they kept for my phone for a week and returned it without doing anything.
Same issue not a single scratch, dent or bump. Mint phone. But Audio Dead.
They told me to my face and in writing that no Note 9 users have reported any problems after the update.
I told them to visit XDA and their own company community pages but they ignored me.
They demanded that the only way they would help is if I paid 26500 to replace the board. ANd even that would take weeks. Due to present situation.
Another guy in another city was quoted 18K for his Note 9 main board. So it seems they can charge what they want.
There is no fixed rate. They cant even match the rates on their own web site.
Lets just say you got very lucky or you have good contacts.

RonChinoy said:
Which city ?.
Because in Bangalore they kept for my phone for a week and returned it without doing anything.
Same issue not a single scratch, dent or bump. Mint phone. But Audio Dead.
They told me to my face and in writing that no Note 9 users have reported any problems after the update.
I told them to visit XDA and their own company community pages but they ignored me.
They demanded that the only way they would help is if I paid 26500 to replace the board. ANd even that would take weeks. Due to present situation.
Another guy in another city was quoted 18K for his Note 9 main board. So it seems they can charge what they want.
There is no fixed rate. They cant even match the rates on their own web site.
Lets just say you got very lucky or you have good contacts.
Click to expand...
Click to collapse
I am in Surat. I didn't have any contacts in Samsung service center. I went there and requested to look upon my problem. 1st the illiterate girl at the desk ignored me but when the manager/chief engineer came to know about the problem he peacefully heard me. I used my "Being A Doctor trump card" to further make him believe that i was no joking and lying. And ultimately I was lucky. Though i was very much prepared to go in consumer court if that failed.

They just returned my phone and told me to come back when I was willing to pay 26500 for a new board.
I have started a new Face Book Page Called Samsung India worst company.
Come join it

Hi bro .
I seen some clue regards this issues .
If we play hdr video . Screen turn normal like before
So I think some issues in hdr setting in March update
Try this hdr video u can see real screen comes

jagdishchennai said:
Hi bro .
I seen some clue regards this issues .
If we play hdr video . Screen turn normal like before
So I think some issues in hdr setting in March update
Try this hdr video u can see real screen comes
Click to expand...
Click to collapse
did not work! can you give more information !?

Looks weird but its working for me, tap to switch on always on display then open the phone with fingerprint or other methods, screen becomes normal !!

So I opted to fix my own phone.
WHat I found was that the over heating had cause some microscopic balls of lead to have melted during the over heating and these were all over the main board. I suspect some got under the Amplifer 98512 IC. So I purchased the part form china for 2$. Purchased a microscope and fix it myself.
I also cleaned the main board in ultrasonic machine to make sure all the small balls were dislodged. Its been over a week and my phone is working fine.
I suspect if you try all the software options and nothing works. Open the back cover and look for these tiny balls. If you see them clean the board and put it back it may start working. If it has shorted something off course you will see the damage. May times just a clean and re-seating the flex cable solves the problem.
I wonder if Samsung return your old board if they charge you for a new one.

Hey, download this app PWMfree by going to this link https://forum.xda-developers.com/showpost.php?p=78953726&postcount=48 this will resolve your problem. Once downloaded scroll down then allow access, that's it. I hope this help.

Hi , i also have a screen problem with my Galaxy Note 9 Edge but i don't know if it is the same as the above problems. The problem started when i turned on the "always display on" option and set the clock to orange. I don't know if this is a coincidence but as soon as i turned that option 2/3s of my screen turned to orange as seen on the attached picture. I tried reverting the options but with no luck. Anyone have any idea what's going on? Did i messed some some settings? I have the latest update installed.

Finally yellow screen fixed in 13 July 2021 update

From what I have heard if you use the gesture navigations instead of the on-screen button navigation method. You should not experience the green screen issue.

madthinker said:
Hi, after the March update, I found my Galaxy Note 9 screen turned yellow..
I turned off the screen, unlocked the screen and the screen back to normal..but the yellow screen will reappear...
Some people say it's a hardware problem and replace their LCD, but some people assume that Samsung technicians don't want to get dizzy and just say "you have to replace the LCD"
There is someone who brought this to the Samsung center, the technician just looked without checking further and said "the LCD has been broken" and he fixed it via safe mode (IDK the detail)
And some people solve this problem with FW flash via Odin..
I'm curious, do custom ROM users experience yellow screen too? is this really a hardware problem?
Thanks, and sorry for bad English
Click to expand...
Click to collapse
If it's an LCD display they don't just turn yellow.
Flash it back to the firmware it was running on.
Rule #1 if the phone is running fast and stable, leave it be.