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I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
TONKAFORCE said:
I was wondering if anyone else was experiencing this also. Sometimes my milestones touch screen start goin all crazy an pushing buttons an sliding pages an pretty much making a huge mess.This has happened before, an it went normal after 4 to 5 hours later, an now its happening again. I did some research sayin somethin about the touch screen an its reaction to humidity an stuff, but i wasnt sure. So im hoping someone here knows what is up an can tell me what i have to do.
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Did you have your phone plugged in to a USB charger at the time? Was it the stock charger?
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
TONKAFORCE said:
no, it doesnt happen jus when its chargin, it happens randomly, an no its not a stock charger, but i dont see what that would have to do with the screen goin crazy pushing everythin
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Well, I would suggest that you try reverting back to using the stock charger for a few days and see if that helps. Using other chargers (esp from ebay) can cause similar effects on the Milestone/Droid due to voltage variances.
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
TONKAFORCE said:
ill give it a try, an let you know what happens, thing is i bought the phone alone with no stock charger, so im gonna have to check on ebay for a stock one, but thanks again
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Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
I get this same issue.
Unplugged or not, on various roms from stock to motofrenzy.
sometimes the screen will just become really crazy.
If i open a webpage and just hold my finger on the screen in one place it will zoom in scroll up and down, all sorts.
I verified what was happening by downloading Multitouch visualiser 2 from the Market.
A reboot always fixes the problem
Its kinda frustrating, because i know that Moto just direct you to the place of purchase and i was not the original purchaser, so i have no chance of a warranty repair.
yeah ive tried everything, its driving me up the wall, its been like this for the last 30 hours,an i cant even use the phone, this is the worst it been, it usually goes away after 5 to 6 hours , but now its jus gone crazy, an ive restarted an removed the battery countless of times
but burko, are you using a sock wall charger or a ebay or differant brand wall charger.thanks
knowthenazz said:
Well, try buying a stock one from an authorized Motorola dealer. Every since I purchased one on ebay, I always make sure my Moto chargers come in a sealed, hard plastic, package in attempt to improve authenticity (However, I'm not sure how much that buys me).
Good luck.
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could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
That happened with me, when the temperature degree outside is very high, I live in region the degree reach to 48degree, my phone screen goes crazy, so I think your charger make your phone very hot, so the sensitivity of your screen begin not work properly. I'm note sure, just want to share my idea.
Thanks,
well its been about 4-5 days already, an my phones touch screen still goin crazy, i thought maybe id go back, like the other times, but this time seems permanent an its extremely depressing thinkin about it cus i jus got it like a week and a half ago off a guy.ive tried countless of chargers, even my bros motorola backflip charger, an nothin. so im gonna assume its permanently gone. i would switch the digitizer but thats gonna cost money an might jus lose the entire phone, so im jus gonna throw it back on ebay an go back to my htc hero an jus wait for the milestone 2 to come out. but if anyone does find a solution please post it here. thx everyone R.I.P. MILESTONE
TONKAFORCE said:
could you tell me how much the out put of volts an amps the motorola milestone wall charger is, thanks
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All chargers using the micro USB spec should be the exact same voltage (and different current ratings depending on the charger, although different current values shouldn't affect your screen at all). I suspect that the voltages are very close, if not generally the same, but, the voltage may slightly fluctuate (or ripple) over time, which I believe may be causing the issue. The better quality the charger, the more constant the voltage.
If I were you I'd purchase an authentic Motorola Micro USB charger, and call it a day.
Burko said:
I actually use a BlackBerry charger, as i assumed Micro-Usb would be the same for all manufactures, but as above, it does start the screen going mad, as soon as i unplug it, it stops!
Ill see if i can make it go mad without being plugged in!
Good shout Knowthenazz!
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Glad I could help!
Not sure if this is true, but, I heard that most Motorola chargers work on Blackberry units, but, the converse isn't always the case.
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
TONKAFORCE said:
well its been about a week and a half an the crazy screen thing finally stopped, i used my friends motorola backflip charger, an seems like evrything is back to normal, but now the "back" button does not work, an it really is a verry important button, so im jus hopin time will fix that button too
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Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
knowthenazz said:
Glad things are returning back to normal for you with regards to the screen.
Not sure what's going on with your back button though. Hope it works itself out for you.
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thanks for your help knowthenazz an everyone else =]
Go to a service center asap!
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
AdrienC said:
Dude, use your warranty. Take it to a service center.
Mine happened the same, and I decided to send it back to motorola and just got it back yesterday.
They replaced the glass screen and the frame which surrounds the glass.
It seems they removed that plastic from behind the screen on the slider, or also replaced the slider module.
I'd guess it might be a known issue for motorola, because my phone had scratches on the glass, plus a small crack on the screen ( yeah, I know, it's gorilla glass, but I'm an orc with mobiles ), the metal frame was all dented, and they replaced it anyway, when they could just said "this is misuse, it's failing because you drop it several times, go buy another one"
I already had this issue a few months before, it got better and I decided to keep on, and then it started again and got unusable, so don't get excited about it getting better, because probably will eventually start failing again.
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thing is i bought it off anothere guy, an he was a phone dealer an it was given to him as a gift from motorola, an like it had no papers or charger or service carrier, jus the phone alone straight form hong kong. an yeah couple hours later my screen went crazy again, so its on ebay atm lol, but thanks anyways
It happened with me too. Somebody told me that was cause by sweat. So i took it to service center.
started happening to me yesterday, anyone know a fix yet?
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
HP broke my touchpad in July, still not sorted, a month ago after a letter to the CEO they told me a new one was been shipped and would take 2 weeks, a month on and still nothing, emailed them twice in the last week and heard nothing back, so 4 months since they broke my touchpad and still nothing. Written on their facebook about it and if I've not got a working touchpad within a week I'm filing court papers.
Well, a week and a half later I did finally get an email from HP Support telling me to take the usual button press steps and send proof of purchase if the resets don't work. We'll see how it goes getting warranty service.
In which countries do you live? I think the support is very much dependent on the local circumstances. In June, I could still get my speaker cracks get repaired by HP Germany (in fact they had just switched over to another company doing the actual repairs). I don't know if this has recently changed though.
I'm in the UK, I actually have good news kind of, this has been a nightmare experience. But finally after 4 months and me taking it public and threatening a court case over the weekend I have finally got a new touchpad. It was only sent this tuesday AFTER I took further action so whether they would have ever sent one like they told me on the 15th October, who knows.
theronkinator said:
I'm in the UK, I actually have good news kind of, this has been a nightmare experience. But finally after 4 months and me taking it public and threatening a court case over the weekend I have finally got a new touchpad. It was only sent this tuesday AFTER I took further action so whether they would have ever sent one like they told me on the 15th October, who knows.
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I have just tried to contact HP as my touchpad has developed cracks again after a recent repair but can't get through any tips or advice you may have would be much appreciated either via this thread or PM.
Thanks
sstar said:
I have just tried to contact HP as my touchpad has developed cracks again after a recent repair but can't get through any tips or advice you may have would be much appreciated either via this thread or PM.
Thanks
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I sent a recorded delivery letter to the UK Head Quarters of HP listing all the times and dates of repairs and when I contacted them, what had happened so far, and what I expected to be done about it and a time frame to sort it.
They rang me 2 days after I sent it to sort it out (although this didn't happen in the end). Although I'd give it a try.
I'd wait at least a week or two after last contacting them and hearing nothing though, as if you just wait a few days or not a reasonable amount of time, or contacting them a few times then it will annoy them if you right to the HQ and they'll be less likely to help, it's more a last result, you could nag them on twitter as well https://twitter.com/HPUK
Not sure if this will help anyone or not, but after 3 weeks of waiting and several emails back and forth with support, I finally got this:
"Thank you for choosing HP for your technology needs. We value your business.
In order to process your warranty service claim, please call our fulfillment department at 661-257-5571 to order."
They gave me an order number and said they would cross ship my 'new' (refurb) TouchPad as soon as FedEx reported me shipping the defective one back.
techfuman said:
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
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Same thing happened to me with my touchpad, I did manage to fix it. If the warranty thing doesn't work out, pm me and ill let you know what I did to fix it. Also, even if you do have a warranty, I don't think hp will fix a hacked tp. I could be wrong.
Sent from my cm_tenderloin using Tapatalk 2
smac7 said:
Same thing happened to me with my touchpad, I did manage to fix it. If the warranty thing doesn't work out, pm me and ill let you know what I did to fix it. Also, even if you do have a warranty, I don't think hp will fix a hacked tp. I could be wrong.
Sent from my cm_tenderloin using Tapatalk 2
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please post the fix here..
fixes for these types of probs are always appreciated
amkaos said:
please post the fix here..
fixes for these types of probs are always appreciated
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ok, i wrote this in another thread but i don't think anyone else tried it. Bear in mind this should be a last ditch effort (you've exhausted all other options and you touchpad is currently a paperweight). Also make sure your issue is the same as mine. Here is the method that worked for me.
"I have fixed my dead touchpad, it should work for everyone with the same issue as i had ( The device is too low to power on and too low to even charge. I got a red battery symbol and an power plug symbol when attempting to turn on). Assuming you are suffering from the same issue as me, then the only way i found to fix the tp and get it charged again is to drain the battery even more (though i hear if you have a touchstone that could work too). It forces the TP off with about 1-2 percent battery so in order to fix the touchpad you must drain it even more, to the point where the screen can't even flash on to tell you it's dead. Do this by placing the TP upside down and vertical so it holds the power button down. Just walk away and come back when it is no longer flashing on and off. Mine did this for almost two hours. Once it completely 100% died, i plugged it back in and it was saved."
Edit: I wanted to add, plug once you plug it back in again, just let it do its thing and charge. I am not sure if it makes a difference, but don't even touch it until it automatically powers itself back up. You should see an alternating light on the button.
techfuman said:
So my daughter accidentally let my TP battery die, and I've had no luck getting it to charge. I tried contacting support last week to get a ticket created, and as some of you may know they have discontinued phone support. I followed the link to email support and sent a ticket in and got a confirmation that it had been received and that I should expect contact in about a business day. 4 days later, nothing, so I sent another request. Still no response. I don't know if I'm just unlucky, or if HP is pulling a fast one on supporting these considering them EOS and leaving us on our own.I have about 25 days left on my warranty and I'm going to be more than a little upset if I can't get a decent answer out of them before then.
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This is a common issue. It has happened to me. You probably DON'T need HP to fix this problem. You can probably do it yourself. Look through these forums for your answer. One issue that the Touchpads seem to have is a bad connection or bad USB cable, or cable end. I have to wiggle mine to get it to charge properly. I have fixed this issue on mine by repeatedly pressing the reset buttons and messing with the cable to get a better connection. Then, after seeiing it start to charge, leave it alone until fully charged. Next time, try switching to WebOS when the batter is low and charge from there. Or, go to WebOS and then shut the device down using that OS. Then charge the device. All of these strategies work fine for me now that I have found what to do to fix these issues. Don't turn off your device directly from one of the CM operating systems if the battery is below 20%.
I tried all of the fixes I came across on the forums. Trickle charge, different chargers and cords, powered usb hub, mashing button combos, leaving it plugged in for several days, etc etc, all with no joy. The best I get is the alternating light blink on the home button indicating battery error and even that is spotty. For those worried about getting support, they are cross shipping refurbs now so I don't think it is much of an issue.
Sent from my SPH-D700 using xda app-developers app
smac7 said:
ok, i wrote this in another thread but i don't think anyone else tried it. Bear in mind this should be a last ditch effort (you've exhausted all other options and you touchpad is currently a paperweight). Also make sure your issue is the same as mine. Here is the method that worked for me.
"I have fixed my dead touchpad, it should work for everyone with the same issue as i had ( The device is too low to power on and too low to even charge. I got a red battery symbol and an power plug symbol when attempting to turn on). Assuming you are suffering from the same issue as me, then the only way i found to fix the tp and get it charged again is to drain the battery even more (though i hear if you have a touchstone that could work too). It forces the TP off with about 1-2 percent battery so in order to fix the touchpad you must drain it even more, to the point where the screen can't even flash on to tell you it's dead. Do this by placing the TP upside down and vertical so it holds the power button down. Just walk away and come back when it is no longer flashing on and off. Mine did this for almost two hours. Once it completely 100% died, i plugged it back in and it was saved."
Edit: I wanted to add, plug once you plug it back in again, just let it do its thing and charge. I am not sure if it makes a difference, but don't even touch it until it automatically powers itself back up. You should see an alternating light on the button.
Click to expand...
Click to collapse
Thanks for this. I don't use my touchpad much and forgot about it for a few days.
kasghost said:
Thanks for this. I don't use my touchpad much and forgot about it for a few days.
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So it worked for you?
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
WhyDroidWhy said:
Hello Xda,
This is my first post here although I've lurked for quite some time looking for answers and help.
I just got my droid 4 over winter break and I have been loving it since. The update to JB was nice but it took me some time to get it right because I am special™.
Anyways, here's my problem: A few weeks ago I was napping on a couch and I rolled over and the phone fell to the ground screen down. Later that morning the touch screen started acting erratically where it would not work until i locked and unlocked the phone. After having that happen a few times later that day the touch screen went out completely. I rebooted the phone by holding the lockscreen down and using the keyboard to select power off. When I turned it back on even the lock screen had started being screwy, which leaves me to where I am now. The lock screen locks the phone perfectly, but it i have to hit it multiple times and hope that it will turn on in the next 5-10 before trying again. The touch screen still does not work. I have read around and saw that it could be the digitizer. I took the phone apart once to make sure nothing was loose anywhere before I bought it and since that did not fix the phone I went ahead and purchased a new digitzer. I just finished installing it and I'm still having the same issues. So xda, I'm lost.
I really don't feel like buying a new phone and I'd love to try and repair this. Does anyone have any ideas on where the problem could be? I checked the pins on the back of the mobo and they looked fine. I just left the phone on a bit too long and got about 2 weeks worth of texts so it still runs smoothly..just without a damn touch screen.
Thank you for your help and reading this wall of text!
Edit: I just realized lockscreen is meant to be lock button in the title, sorry for any confusion!
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Click to collapse
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
Airman1947 said:
Wow! That's bizaare. I can safely say that I've dropped my Droid 4 multiple times in the year that I've owned it, including on hard surfaces, and I've never had any problems as such. Sorry to hear about your troubles.
This sounds like a pretty in depth hardware issue, and I think it's beyond my scope of knowledge, But, I would like to ask, did you buy the phone from a third party? Or directly from your service provider? Because if you bought it from your provider, I was going to ask if you had insurance on the phone. If not, that sort of issue may very well be under warranty, depending on when the phone was manufactured. But, you probably voided it if you opened it up and changed a component in it
The only other advice I can offer, outside of buying a new phone, would be to take it to a third party repair shop. If you're in the U.S., Verizon has an independent franchise called Wireless Zone that I believe does phone and tablet repairs. I'd see if there's one in your area. Me personally, I think I'd just avoid the hassle and buy a new phone, but it's up to you. Not sure how much you can find a D4 for on eBay or Craigslist these days, but I'd go that route. Sorry I can't be more help. Good luck!
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I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
WhyDroidWhy said:
I had dropped it many times(I'm very clumsy with my phone) before that. This was not even the worst drop of them all so it really confuses me too. I did buy it off ebay so there was no hope for warranty which is why I went down the try and fix it myself route. I did exactly as you said a few days ago. I gave up and bought another one off craigslist. A case is already on the way too so this does not happen again. My theory is that the connections from the front half of the phone(the led/digitizer, etc) where the two pieces attach back to the circuit board have gone bad somehow. I zombiefied the phone with just the circuit board and the screen to see if pressing in different spots would fix anything but to no avail. I'm just going to hold on to it for awhile and mess with it in my spare time now hehe. Thanks for the advice!
Edit: I just wish Motorola would come out with the Droid 5 or some other new smartphone with a keyboard. I guess I'm old school but I can't go with a touchscreen only phone
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Ah, ok. Well, that's still pretty crazy that it happened. Sorry for the delayed response, but anyway glad to hear that you've got a new one on the way, and a new case coming too.
Yeah, I'm the same way. I got the D4 cuz I really like having a keyboard. Unfortunately, it looks like it may be the last keyboard phone to come out for a while, if ever. But on a sidenote, a lot of the newer phones with big screens have really good touchscreens that I think wouldn't be so bad to type on. My girlfriend's GS3 is awesome. I think I could get used to it. And even if you get touchscreen only phone, I do believe that there are a number of third party keyboards you can buy that will plug into the phone. That will probably be the way to go in the future.
Just thought i would post my experience with Motorola customer service. 6 months ago i did an "advanced exchange" with them and received a new device as the first one burned up the WiFi chip. No real issues there. Fast forward to a few weeks ago and my volume down button just stops working. Call in and get so much run around it was crazy. It all stemmed from they said that my IMEI number was not in their system. Well i got news for them, they sent me the darn device with that IMEI. I spent probably a total of 4 hours on the phone and two different times they said it would take a few days to add. Only the second time did it actually happen. So yesterday i received second exchange device and the first thing out of the box the wireless charger doesn't work. Call back today and they say i have to pay for another "advanced exchange".
Made me mad enough i just went and bought a N6P and am saying so long to Motorola.
JustusIV said:
..... first thing out of the box the wireless charger doesn't work....
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Did you try charging with a different charger, or wireless charging ?
NLBeev said:
Did you try charging with a different charger, or wireless charging ?
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I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
JustusIV said:
I work in IT, between my co-works and myself we have 4 nexus 6 devices and 2 charging pads. All Nexus 6 devices charge perfectly on all pads except my new one that charges on neither
I got really poor support from motorola so i thought i would share.
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It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
NLBeev said:
It is just my curiosity. But when the N6 does not charge at all, I wonder if M send you a new device. Within the warranty period M is obliged to fix the problem.
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I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
JustusIV said:
I dont really understand your question...... but yes the device is under warranty. They should honor that by sending me a new one. I am mostly mad they sent me a broken one and want me to pay for them to send another.
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When the device is under warranty, you do not have to accept. Maybe the costs of transportation could be yours (warranty conditions). I think you should try again. We all pay for warranty, so don't give up.
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
Sent from my Nexus 6 using Tapatalk
JustusIV said:
I'm not exactly following you. They sent me another device that was broken when I took it out of the box. Now they want 25 more dollars to exchange that one.
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I don't know about the specific warranty conditions. But it seems reasonable to me that Motorola must deliver you a 100% working device.
The costs of transportation to send the device back to M. is a different point. When the warrenty conditions does not mention who is responsiblefor the transportation costs, than IMO you have to pay.
Excellent choice mate. Hope Huawei doesn't turn you off as well. Although if I was in your shoes I wouldn't let them off that easily.
Sent from my Nexus 6 using Tapatalk
I'm seeing poor support from them as well. I tried calling in to get my broken screen fixed and couldn't understand a thing the lady was saying to me and she couldn't understand me either. I ended up doing the online repair request, said it was a free repair with a 4 day turn around. A week and half later they email me that it's going to cost $175. Still waiting for my phone to be returned to me.
Co worker waited over a month and a half to have his moto x pure replaced under warranty and he did the advanced exchange and they wouldn't release the hold off his card.
Seems like lennovo had ran Motorola into ground, or is at least in the process of it.
So my co-worker decided to fix my phone, and what he found makes me embarrassed for Motorola.
Wouldn't charge via wired or wireless. Keep in mind this was supposed to be a perfectly working model sent back from Motorola.
First the reason why it wouldn't charge via the wire. Part of the plastic was under the contacts had snapped off. So the pin was hanging lose. He was able to fix it enough to charge by putting glue in there and getting the pin in a location it made contact.
Second the wireless charging issue. He opened the phone and found that they had ripped the "ribbon" with a screw that went to the wireless charging coil or whatever. He was able to fix that just by patching the ribbon. with some electrical tape or something.
Either way Motorola you get an F for customer experience.
I will never buy another one of your phones after dealing with you guys.
Bought a 6P almost a year ago and its the best phone i have ever owned. I decided to do some follow up posts when i was looking through my history.
You have to remember that Motorola no longer exists. The brand logo has been slapped on a few phones, but what you're seeing now is typical Lenovo. When Motorola was owned by Google, things were very different, and the Nexus 6 is proof of that as it is the only device where both the hardware and software were made by Google-owned entities.
Well, I beg to differ. My experience with their support was good.
I bought a N6 from swappa, a vertical half of the screen would randomly freeze, while the other half would still work; search revealed this to be a hardware issue.
The seller denied the phone had a problem and said I 'must have done something to it'...
Anyway, there were 3 days left of warranty for the phone (July 2016).
I opened a case, got a shipping label, and I received a replacement, however, the replacement was a 32GB version vs the 64GB I sent, so I called support and they immediately contacted their manager, who in turn contacted the logistics group; they emailed a return label, and as soon as the wrong phone arrived in their facilities, they shipped the correct one.
All this took about a 5 or 6 business days.
I could ***** around about the mis-shipment, but as far as support goes, they're way batter than 90% of other companies out there...
Hi,
i am a bit let down by the IP68 rating from S6 active. i took my phone in the sea BUT NOT in the water to take pictures with my friends. probably ti got a bit splashed. My hands were wet too.
When i got back i got a message while trying to charge it. MOISTURE DETECTED. i had to blow it off with a DRYER to make it work. this was going on for some days and then all was ok. now back in town my phone started to complain about MOISTURE again. i believe this is a sensor fault.
What should i do? I am not in the USA where i can take my phone to AT&T? what do you guys propose? is there a way to limit this ? or fix it?
Since it seems that no one else has a solution, I am here to tell you I don't have one either. That being said, I can propose an alternative. A wireless charger should work.
There is no reasonable way to open up the device, and even if you could, I doubt there's any way to figure out how to repair the sensor.
You can try contacting Samsung and see if you can get a replacement. Just try to avoid the words "water damage". They don't like that.
I have had the same issue 2 weeks ago.. It was durring the hurricane and I live in tampa Fl. The phone never got wet at all but the humidity was ridiculous. For 3 days i kept getting the moisture issue intermittently. I tried canned air to blow the port out but it didn't help much. Finally seems to be okay now
catfish07 said:
I have had the same issue 2 weeks ago.. It was durring the hurricane and I live in tampa Fl. The phone never got wet at all but the humidity was ridiculous. For 3 days i kept getting the moisture issue intermittently. I tried canned air to blow the port out but it didn't help much. Finally seems to be okay now
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Hey! I'm also in Florida! Hope you didn't get hurt during the hurricane, I was all good
zanat0s said:
What should i do?
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It's an AT&T phone.
Take the phone back to the store you purchased it from.
..or..
Take it to a cell phone repair shop.
staticsn0w241 said:
Hey! I'm also in Florida! Hope you didn't get hurt during the hurricane, I was all good
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I'm in Tampa. that storm put me out of power for 2 days.. now we have to deal with this new one Mathew. Hurricanes should have tough names
catfish07 said:
I'm in Tampa. that storm put me out of power for 2 days.. now we have to deal with this new one Mathew. Hurricanes should have tough names
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As long as you aren't on the east coast side of Florida you'll be fine. If you are there, good luck and stay safe.
A) hope you all made it through the storms.
B) did you ever resolve this? Mine has started the exact same error leaving me to wireless charging only
(bought phone on swappa, but for the last 7 weeks it's never seen water and all other indicators support that it's never been flooded)
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