Hi,
i am a bit let down by the IP68 rating from S6 active. i took my phone in the sea BUT NOT in the water to take pictures with my friends. probably ti got a bit splashed. My hands were wet too.
When i got back i got a message while trying to charge it. MOISTURE DETECTED. i had to blow it off with a DRYER to make it work. this was going on for some days and then all was ok. now back in town my phone started to complain about MOISTURE again. i believe this is a sensor fault.
What should i do? I am not in the USA where i can take my phone to AT&T? what do you guys propose? is there a way to limit this ? or fix it?
Since it seems that no one else has a solution, I am here to tell you I don't have one either. That being said, I can propose an alternative. A wireless charger should work.
There is no reasonable way to open up the device, and even if you could, I doubt there's any way to figure out how to repair the sensor.
You can try contacting Samsung and see if you can get a replacement. Just try to avoid the words "water damage". They don't like that.
I have had the same issue 2 weeks ago.. It was durring the hurricane and I live in tampa Fl. The phone never got wet at all but the humidity was ridiculous. For 3 days i kept getting the moisture issue intermittently. I tried canned air to blow the port out but it didn't help much. Finally seems to be okay now
catfish07 said:
I have had the same issue 2 weeks ago.. It was durring the hurricane and I live in tampa Fl. The phone never got wet at all but the humidity was ridiculous. For 3 days i kept getting the moisture issue intermittently. I tried canned air to blow the port out but it didn't help much. Finally seems to be okay now
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Hey! I'm also in Florida! Hope you didn't get hurt during the hurricane, I was all good
zanat0s said:
What should i do?
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It's an AT&T phone.
Take the phone back to the store you purchased it from.
..or..
Take it to a cell phone repair shop.
staticsn0w241 said:
Hey! I'm also in Florida! Hope you didn't get hurt during the hurricane, I was all good
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I'm in Tampa. that storm put me out of power for 2 days.. now we have to deal with this new one Mathew. Hurricanes should have tough names
catfish07 said:
I'm in Tampa. that storm put me out of power for 2 days.. now we have to deal with this new one Mathew. Hurricanes should have tough names
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As long as you aren't on the east coast side of Florida you'll be fine. If you are there, good luck and stay safe.
A) hope you all made it through the storms.
B) did you ever resolve this? Mine has started the exact same error leaving me to wireless charging only
(bought phone on swappa, but for the last 7 weeks it's never seen water and all other indicators support that it's never been flooded)
Sent from my SHIELD Tablet using Tapatalk
Related
Hey all,
Im in a awfull place right now, my droid 3 does not boot up anymore..
This weekend i organised a party for all my friends and with all the hassle i forgot my phone outside and it got rained on for about an hour...
I does turn on in the sense that it emits light from a black screen but then it shuts down again and if its on AC it keeps doing that but never gets to the "motorola" "dual core" logo...
Do you guys need more info? or can't this be helped in anyway?
Btw, im dutch and bought this thing from negri. Ill be traveling the US in about a month so maybe i should just send it in for repairs??? its only a coupe of months old so the warranrty is still valid.. Do i send it to negri or moto??
Thanks for any and all help.
Love, Lodewijk
lolo2k said:
Hey all,
Im in a awfull place right now, my droid 3 does not boot up anymore..
This weekend i organised a party for all my friends and with all the hassle i forgot my phone outside and it got rained on for about an hour...
I does turn on in the sense that it emits light from a black screen but then it shuts down again and if its on AC it keeps doing that but never gets to the "motorola" "dual core" logo...
Do you guys need more info? or can't this be helped in anyway?
Btw, im dutch and bought this thing from negri. Ill be traveling the US in about a month so maybe i should just send it in for repairs??? its only a coupe of months old so the warranrty is still valid.. Do i send it to negri or moto??
Thanks for any and all help.
Love, Lodewijk
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Click to collapse
Moto won't repair rain damage, that's not covered under manufacturers warranty. Whether negri will depends on what coverage you have from them. I have insurance on my device through my carrier that covers water damage, but costs me 150$ for the replacement device(which is better than buying a new one)
Sent from my XT860 using xda premium
Your best bet is to soak your phone in a jar of chemical alcohol overnight. The alcohol displaces the water.
RoadToNever said:
Your best bet is to soak your phone in a jar of chemical alcohol overnight. The alcohol displaces the water.
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I'd use uncooked rice instead
DoubleYouPee said:
I'd use uncooked rice instead
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http://youtu.be/gtyZhwvhqiQ?t=1m32s
DoubleYouPee said:
I'd use uncooked rice instead
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This
Sent from my XT862 using xda app-developers app
thanks
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
mS_Design said:
Hey guys,
Firstly, I will admit from the start my phone has been dropped a couple of times but from around knee height at most...
I bought a contract, of which I am 2 months into, and in the last 2 weeks my phone keeps turning off randomly and wont turn on. Only sometimes when I remove the battery and sim card even, that it turns back on again. Its really frustrating, especially that I'm moving home in the next few weeks and agencies cant call me.
I am wondering if I can somehow go to the store of the company I bought it from and ask for a new one or a different phone?
I am happy to pay the difference for a galaxy note 2 dare I say which was my original choice but the LG was £10 less a month. Only thing is I purchased it online?
Many thanks to any help or advice on what might be causing this?!
Marc
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A couple drops shouldn't cause this unless you're really unlucky, I dropped mine from the bench on the second day of owning it and freaked though luckily not a mark on it. I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
@non4 said:
I would say it's probably a fault so yeah try and return it, if it's bought online get in touch with the customer service team, most sites will have the phone number somewhere or it may be on your invoice. Check for damage or loose connections around the battery first though, good luck!
Sent from my LG-P880 using Tapatalk 2
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Click to collapse
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
mS_Design said:
I was looking around the device but nothing is visible. I went to carphone warehouse store and they said they have to send it to LG. I will be able to tell if its a replacement or not as mine had a little dink taken out of the frame..ahh well, now two weeks of waiting to do.
They offered me a replacement phone as I went to leave like they forgot and I got a simple looking Samsung with chunky buttons! XD love retro style!
Thankyou for the advice,
Marc
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Click to collapse
You're welcome! When I was with carphone I brought in my HTC desire z (now drowned in the toilet one drunken night) Because it was not receiving messages, and I had updated it to 2.2.1 which made it impossible to root. When I came back to the store after my holiday I was thrilled to find a brand new phone (gave me the old backplate back though, cheapskates) with the original rootable 2.2! I proceeded to root and flash my first ever ROM, cm7, crapped myself cos I bricked it, then realized I had just forgot to wipe data! Booted into cm7 and never looked back, I can't stand unrooted devices! hopefully they send you a new one, that sort of fault usually does get a new one as its hard to detect the source of the issue, good luck!
Sent from my LG-P880
Hey guys i bought my N6 in mid December if im not mistaken and lately i have been having issues with the screen where half of it freezes and cant be used.what i am wondering is am i screwed here with a faulty unit or should i still be able to get a replacement from google since its been like two months now.I have no idea how their warranty works which is why i ask to see if anybody can chime in on this.thanks for any help.
oOuzzielOo said:
Hey guys i bought my N6 in mid December if im not mistaken and lately i have been having issues with the screen where half of it freezes and cant be used.what i am wondering is am i screwed here with a faulty unit or should i still be able to get a replacement from google since its been like two months now.I have no idea how their warranty works which is why i ask to see if anybody can chime in on this.thanks for any help.
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I think you should contact Google's customer assistant for it. As far as I know Google provide a Free Replacement of the device within a year except any physical damage. I might wrong but nothing harms to give it a try And best of luck in replacing your device
Correct except they will replace for any reason in first year, including water or physical damage.
Thanks for the replys guys,i already got in touch with them and they made the ticket and everything but i am pretty much screwed anyway cause they put a temporary hold on funds in my account for the new device they send me until they receive the defective one.And i dont have the moneybfor it right now so preety much a wasted rma ticket.i will try and see if they let me send them the defective one first and then they send me the new one,so the whole funds freezing can be avoided.I hope they allow it.
crowbarman said:
Correct except they will replace for any reason in first year, including water or physical damage.
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Really?!
Wow, glad I didn't get it from MOT.
Then again I've yet to dunk or shatter a phone.
(My desk here is Mahogany, knocking away, so no worries!)
cpufrost said:
Really?!
Wow, glad I didn't get it from MOT.
Then again I've yet to dunk or shatter a phone.
(My desk here is Mahogany, knocking away, so no worries!)
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I hope you're knocking with your fist and not your phone
rootSU said:
I hope you're knocking with your fist and not your phone
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Yes of course!
http://www.youtube.com/watch?v=rb5dEtNIKZk
cpufrost said:
Really?!
Wow, glad I didn't get it from MOT.
Then again I've yet to dunk or shatter a phone.
(My desk here is Mahogany, knocking away, so no worries!)
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It's not advertised, but yeah, that's supposedly been the trend. I've heard it's limited to 1 device. It's something they did with the Nexus 5 as well.
http://bgr.com/2014/12/03/nexus-6-free-replacement-program/
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
disturbd1 said:
If it were me, I'd grab any silica gel packets lying around, and seal your phone in a container that is airtight for at least a few hours, overnight to be safe. This will remove excess moisture. If you still get the error after that, I'd be calling Samsung. These devices have an IP68 rating for water resistance, and it shouldn't even come up.
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Click to collapse
Yup, either that or inside a bag of rice.
Already a thread about this.
https://forum.xda-developers.com/galaxy-note-8/help/moisture-detected-followed-reboot-t3775374
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
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Click to collapse
I'm not so sure anymore cause if you view the other thread, a number of people are having this issue after updating to Oreo. I never encountered this issue on Oreo though.
blinkt88 said:
Hey everyone i need help my Note 8 shutdown when detect moisture or when is little wet exampel i have wet hands and Note detect it and shutdown my phone than restart it and than show popup message about moisture detection....but after that i leave phone for 10 minutes to moisture gone than phone again shutdown and restart but now without popup message...is there any fix or soulution
btw this start happening after i update to Oreo on Nougat i not have that problems
Click to expand...
Click to collapse
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
parusia said:
Just do a warranty claim, I got exactly the same problem for almost 2 months. At that time I got mad about the whole situation and finally called Samsung, they gave me a ticket number to send my phone back to them and they repaired under warranty.
Since then the phone doesn't do that any more. That has something to do with the mother board because the resolution of the repairs was to replace the mother board.
Sent from my [device_name] using XDA-Developers Legacy app
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I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
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Click to collapse
Well to be honest mine was a hardware issue, once they replaced the mother board under warranty I never have problems again.
Sent from my [device_name] using XDA-Developers Legacy app
Alex---1 said:
I imagine that was a complete waste of time and your new one will likely do the same. This is not a hardware issue.
I flashed mine back to Nougat and hey presto, absolutely fine again. Put Oreo back on, issues again.
This is a software issue, not hardware!
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Click to collapse
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
sefrcoko said:
Wouldn't we all have that issue if it was an Oreo bug? Maybe the moisture detection wasn't working properly under Nougat and then was fixed under Oreo. Just a thought, but it's plausible. Based on available info there's no certainty it's software only, at least as of yet.
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Well either that or Samsung have another big hardware problem on their hands as this has been reported all over the US and UK Samsung forums, XDA, Overclockers.co.uk Note 8 thread and numerous other mobile sites.....
I find it hard to believe it's hardware on mine though. As I said, flashing Nougat back on the phone and putting water over the charger I get a water drop, moisture detected, phone works as normal and won't charge until the port is dry, then the water drop goes, as it should behave, both hardware and software side of this is working.
On Oreo, water drop detected, phone locks up, phone reboots instantly.
Doesn't look like hardware in my case.
winol said:
What you are experincing is abnormal, I live in a very humid enviroment and I have not ever had a warning about moisture, something is wrong with your device, make a warranty claim!
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i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
blinkt88 said:
i dont think so its something wrong with my device i think its Oreo update fault because on Nougat i not have this problems so i means is an bug in Oreo
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Click to collapse
Two things.
1) Correlation does not equal causation; your issue could have been present prior to the update, and the update actually fixed moisture detection in some way as someone mentioned earlier.
2) Regardless, these phones have a rating that is supposed to circumvent that anyway. I would settle for nothing less than a replacement under warranty; these phones were almost $1k new. That kind of money needs to be accompanied by steadfast customer service.
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
roaduardo said:
Shoot, the first time that happens to my I'd be getting warranty claim asap. IP68, that crap should not happen.
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Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
Alex---1 said:
Then you'll be getting through a lot of Note 8's as they will all do it.
Once again, it's a software problem.
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I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
roaduardo said:
I've yet to see this on my N8. Maybe I'm lucky? I live in South Texas. Sticky weather. I'm out and about everyday. *shrugs*
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Run it under a tap, get the charging port wet. Post your results?
Alex---1 said:
Run it under a tap, get the charging port wet. Post your results?
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Click to collapse
Again? I did that a few times already when I first bought my N8 and S8 Plus to show it off to some folks. It was pretty fun. Sucks that SOME folks are experiencing this but I haven't gotten a sense that this is a widespread issue. Same as the issue of some folks experiencing a crazy amount of micro scratches on their displays when there's just as many other N8 users scratching their heads wondering why they don't have these same micro scratches.
Oh well. I guess it's just life. Some experience stuff like this and others don't. *shrugs*
roaduardo said:
Again? I did that a few times already when I first bought my N8
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When you first got it.....
Have you tried it recently now you are on Oreo?
EDIT: You're in the US so have the snapdragon, maybe this is the issue? Mind you, loads of Americans are reporting this issue too and they'll have the same SoC as you. Weird.
Alex---1 said:
When you first got it.....
Have you tried it recently now you are on Oreo?
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Oreo? LOL! I'm on T-Mobile. Who knows they'll give me Oreo... imademyselfsad.gif
There is one post for this question but the reply doesn’t address the problem my 3 year old Note 8 now erratically connects to th male usb c cable. I can wiggle to make contact but it is hit and miss and even the slightest movement disrupts charging. I have tried this with multiple cables and the culprit is a looase female phone connector. Any suggestions how to remedy this? Thanks!
I had something similar with mine. Warranty covered it
Sent from my SM-N950F using Tapatalk
guiso98 said:
I had something similar with mine. Warranty covered it
Sent from my SM-N950F using Tapatalk
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Thanks, but I am way past warranty coverage.
Any other suggestions?
Matrixunloaded said:
Thanks, but I am way past warranty coverage.
Any other suggestions?
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You still have warranty left mate.the warranty runs out in August if you brought the phone on day of release.the phone is not even 2 years old yet
haircut123 said:
You still have warranty left mate.the warranty runs out in August if you brought the phone on day of release.the phone is not even 2 years old yet
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Thanks for the reply. I thought it had been longer than that.
Before your seeing your reply, I ran up to a Best Buy, which has an authorized Geek Squad station. They took it back for about 45 minutes and brought it back out fixed and didn't charger me (guess they knew it was in warranty even if I didn't!).
A couple of month's earlier, I accidentally fell into the pool while trying to save an abandoned duckling with an extended net. I thoroughly allowed the phone to dry out and then magically it worked fine for a couple of months. Then mysteriously, it started manifesting the charging problem. They told me the insides were pretty dirty and they cleaned up and it works fine now.
Now I realize the limitations of water resistant...
Thanks again for the reply!
Matrixunloaded said:
Thanks for the reply. I thought it had been longer than that.
Before your seeing your reply, I ran up to a Best Buy, which has an authorized Geek Squad station. They took it back for about 45 minutes and brought it back out fixed and didn't charger me (guess they knew it was in warranty even if I didn't!).
A couple of month's earlier, I accidentally fell into the pool while trying to save an abandoned duckling with an extended net. I thoroughly allowed the phone to dry out and then magically it worked fine for a couple of months. Then mysteriously, it started manifesting the charging problem. They told me the insides were pretty dirty and they cleaned up and it works fine now.
Now I realize the limitations of water resistant...
Thanks again for the reply!
Click to expand...
Click to collapse
yes, same happened to me, the insides get a lot of dust and I used a pin to clean it, now I use a magentic cable and voila! no more problems. I also use the wireless charge a lot but in my car and home I have the magnetic, because I use android car a lot and this avoids to disconnect.