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Hi everyone, I was trying a new software and when I tried to recover from a Sprite backup, the phone now hangs on the boot up screen (the one with the R, G and D version numbers).
¿Could someone please tell me how to force a hard reset on start up?. I'm starting to panic.
Turn off phone, press both softkeys and then press the powerbutton for exactly one second!
Not more! Then release it...
It tells me to press the "send" button. ¿Which one is it?.
For those who want to reset it while the system is running they'll have to do this:
Go to Start >More > Expert > Clear Storage.
Then you have to enter 1234 and reset
For those who want to reset it while the system is running they'll have to do this:
Go to Start >More > Expert > Clear Storage.
Then you have to enter 1234 and reset
Disregard my previous question, I've already found out.
¡¡Thank you very much Dumdidum!!. You saved my day.
To HARD RESET Turn off the phone, keep pressed the two soft keys on the front, then press power for 1-2 seconds and it will ask to press SENd key. Send key = the green key for making calls.
If you press something else the phone will reboot.
I already found out, but thank you anyway.
laseru said:
To HARD RESET Turn off the phone, keep pressed the two soft keys on the front, then press power for 1-2 seconds and it will ask to press SENd key. Send key = the green key for making calls.
If you press something else the phone will reboot.
Click to expand...
Click to collapse
added to wiki
bigflavor said:
added to wiki
Click to expand...
Click to collapse
Just to give proper credit, it was actually Dumdidum who first answered me on how to hard reset thru hardware.
Arcano said:
Just to give proper credit, it was actually Dumdidum who first answered me on how to hard reset thru hardware.
Click to expand...
Click to collapse
Yea, but he only gave you part of the story.
Quick advice
Thanks for the info . Just a comment, the trick is to just momentairly press the on/off switch as you hold down both of the soft buttons. You must continue to hold both of those down until you see a message on the screen. Keeping the power button pressed didn't do the trick for me.
I am a new comer for the WM6. My X03HT(S730) can't do the hard reset after I install a Chinese input for professional/classical version. Does it make my S730 fail to do the hard reset? My S730 now is no function with the keyboard after I get in OS. By the way, the tripod-color mode is work.
*OOPS* wrong device
Yo thanx lalvarado,
Your advice did the thing for me, super!
Arcano said:
Hi everyone, I was trying a new software and when I tried to recover from a Sprite backup, the phone now hangs on the boot up screen (the one with the R, G and D version numbers).
¿Could someone please tell me how to force a hard reset on start up?. I'm starting to panic.
Click to expand...
Click to collapse
want you to hardreset your wings?
you press and hold the camera button & power button then press the reset button under your phone beside the charger
it's the small hold and you must have a small rod to scrapers in the hole
then your phone start with bootloader
your screen with 3 colour Red-Green-White
you can up any rom with it
sorry because my Eng is not very good
hope it help u!
Can anyone help me out, I am trying to hard reset my phone, but what am I doing wrong?
My phone is turned on
I press volume down botton and enter round botton.
there after i press reset
I keep pressing the other 2 bottons
Still nothing happens, the phone restarts, but no hard reset!!!
I have 1.37 rom with unasigned hard spl. But I do not have any usb cable here at my work.
Help help help
Are you pressing and releasing the reset button? You need to hold it down until the device boots.
I had the same problem as well...couldnt get it to hard reset so i went through the settings list and did it through there.
Click on start, go to settings, then click on clear storage..choose clear storage and format internal storage...enter 1234 and then click on ok...when it asks to confirm press yes and once done it will then clear everything and reset the phone back to the way it was when you first got it.
voodooflux said:
Are you pressing and releasing the reset button? You need to hold it down until the device boots.
Click to expand...
Click to collapse
Still isn't doing that...
Should I press volume down botton and enter botton when the phone is in windows?
Keep all three pressed down dont release the reset button ... It will go through , well did for me as I noticed it did the same thing to me. I only released once the screen had changed to the options for format
Or why not do the hard reset as i described earlier?? lol..much easier and dont have to worry about pressing 3 buttons at the same time
Spawn12 said:
Or why not do the hard reset as i described earlier?? lol..much easier and dont have to worry about pressing 3 buttons at the same time
Click to expand...
Click to collapse
If I could of, I would of! I am at my work and I have sensative stuff on the internal storage. To big to blue tooth them.
oddball1 said:
If I could of, I would of! I am at my work and I have sensative stuff on the internal storage. To big to blue tooth them.
Click to expand...
Click to collapse
Ok well you do realise even with the way ive said to do it, you dont have to wipe your internal storage??..you have the options of clear storage only...format internal storage or clear storage and format internal storage.
If your going to do a hard reset with the way your trying to do it...you will lose all your info on your internal storage...so it doesnt make any difference does it??. Your still going to lose all your sensitive info doing it the way your trying to do it ie hold volume button down, press center button then press reset button and release the reset button whilst holding down the other 2 buttons.
Not sure whether this helps, but I also had the back of the device removed when I did a hard reset via the button method.
Sounds like Spawn's solution might suit you better though.
excuse me if im wrong as i dont own a diamond (waiting for the pro to decide) but doesnt the stylus have to be removed or something like that to hard reset. maybe thats the issue? I think i read that somewhere.
Again, not sure but try with the stylus in or out or something :S
billybobjones said:
excuse me if im wrong as i dont own a diamond (waiting for the pro to decide) but doesnt the stylus have to be removed or something like that to hard reset. maybe thats the issue? I think i read that somewhere.
Click to expand...
Click to collapse
That's certainly the case on the Diamond as the reset button is beneath the stylus.
I have the same problem. I'm using TruxT rom. Cannot perform a hard reset. I hold the Volume Down, Center, Press Reset with the stylus in my hard and hold it until the device reset but... no "hard reset screen". It's annoying.
I've installed the HTC Scrolling cab from (http://forum.xda-developers.com/showthread.php?t=343313) and since that my touchscreen don't work at all. There's only the D-Pad and all the hardware buttons that work.
I've read that simply uninstall this app will fix the problem but theres another problem. When I connect my phone to my computer, I'm force to connect it as an "external drive" because it's the way it was connect last time I did it. I cannot change the setting to "Active sync" when "Connect to pc" window appears using the hardware buttons so I'm stuck with a huge headache now. lol
Is there a way to force ActiveSync to detect my phone when I plug it ? My goal is to uninstall this app using ActiveSync instead of performing a hard reset. Anyway, it seems I can't do it.
I screwed up the registry (one of the folders in HKLM got renamed), the phone rebooted by itself, and now it gets stuck at the "Touch Diamond" screen with the red text at the bottom.
The hard reset doesn't seem to be working for me (holding down vdown + enter, and hitting reset). The phone just reboots and gets stuck at the screen with the red text again.
I pulled the battery out for about 10 min, put it back in, and tried holding down vdown + enter while turning on the phone. Again, it gets stuck at the screen with the red text.
I can get the 3 colour screen to come up by holding down vdown + power + reset but I don't know what to do with it after.
I have the Telus Diamond. Hope someone can help!
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
TomInMB said:
I have read other posts from owners of the CDMA diamond, and the hard-reset button sequence is the same. Just make sure you hold down the VOL-DOWN and ACTION BUTTON (round center button) even after letting go of the reset button. That might be your problem...letting go of the buttons too early.
Click to expand...
Click to collapse
I hold them til I get stuck at the screen with the "Touch Diamond" and the red text at the bottom. I even tried holding it for awhile after that screen appears.
Hmmm...I guess there are others here that own the CDMA-version and can confirm the hard reset sequence is the same. But if you can get it into bootloader and then plug in the USB cable (with the "USB" indicator showing), then you should be able to flash a CDMA-specific ROM (possibly from Telus).
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
tnyynt said:
You can always use Clear Storage from the System tab in settings. It's quite the same, really!
Click to expand...
Click to collapse
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
nub4life said:
I can't even get windows mobile to load. The phone gets stuck where it shows "Touch Diamond" with some red text at the bottom (I think that's the version of the hardware).
Click to expand...
Click to collapse
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
tnyynt said:
http://www.hardreset.eu/htc_touch_diamond_hard_reset_soft_reset_en.html
Click to expand...
Click to collapse
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
nub4life said:
Yes, I've tried that, but it acts like I'm doing a soft reset. I've tried holding vdown and enter for over 30 seconds after hitting the reset button (yes the buttons are pushed even before/during reset button is pushed)
Click to expand...
Click to collapse
Can you check something for me? Manually go into bootloader and report back.
tnyynt said:
Can you check something for me? Manually go into bootloader and report back.
Click to expand...
Click to collapse
Hi, what do you mean by bootloader?
If you mean the screen with the 3 colours I have been there. It says Serial on the bottom and if I plug in my USB it says USB.
good news!
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Joeball88 said:
Well if you want to hard reset your telus device, its a little different. Dont know why, but it was a little trial and error for me and my diamond.
Goes like this:
Hold vol. Down, Center button, and POWER (tricky one) and then press reset. let go of reset and you should be good.
Dont know why they dont TELL us these things...
Click to expand...
Click to collapse
Excellent! Using that combination of keys, I was able to get to the hard reset confirmation screen twice in two attempts, after failing miserably without the Power button! It's just the contortions required to get the Power button at the same time that's a challenge!
Clint
Alright!
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
It worked like a charm. I posted the solution on HoFo as well, cuz I'm sure there'll be a lot of hard resets coming soon. Thanks so much for your help.
Joeball88 said:
Well glad I could be of some help, considering how much help the others in the fora have given me.
It just irks me that even the product manual that comes with the Telus Diamond gives us the wrong combination of keys for the hard reset. Bet you that customer service would be useless here as well.
Click to expand...
Click to collapse
I e-mailed HTC tech support yesterday morning, and this was their reply:
===========================================
Thank you for your inquiry about the hard reset process for the Telus Diamond.
I understand that you had issues performing the hard reset with the Touch Diamond. The printed instructions are correct. Pressing reset is sometimes difficult with the Diamond model, but the Reset button simply powers the device off and back on. I recommend my customers remove the back cover to get better access to the Reset button. By holding Volume Down and Enter and powering on the device from an off state, it begins the hard reset process. When you use the Reset button, you simply ensure the device will turn off, then back on while holding the other keys.
We appreciate you letting us know about this issue.
===========================================
I e-mailed them back to tell them they were wrong (again). I also advised him that it's physically impossible to reset the device without taking the cover off, as he was apparently unaware of that, either. I'd like to see a video of one of their people trying to reset the phone using their instructions.
Clint
Howto hard reset / Soft reset?
Soft reset:
Poke your stylus at the reset button.
Hard reset:
1. turn off the phone
2. Hold both right and left buttons (the ones right under the screen, dont know the name)
3. press power button, while still holding the others
Another way of doing it is hold the two buttons and poke your stylus at the reset button, then on your keyborad press r
Dont have the reset button using the ROM from XDA
(Nov 21) Touch-IT X1 M-HD 1.1 <<<UP NOW>>>
The reset button isnt a software feature, its a physical button, located under the battery cover in the middle of the stylus silo.
Check your X1 manual, its all described in there.
Bit of a silly question here but im fairly new to WM, after owning my X1 since for a while now, i've installed all manor of rubbish on it testing bits and bobs out.
Just wanting to know a few things about the reset if anyone could confirm them:
Soft reset:
Just resets the device and boots back up as normal without removing anything?
Hard reset:
Removes everything back to factory default. Though I have heard people not being able to use GPS and messaging/internet. Mine was not a branded device so I imagine it should be fine.
That's about right.
hello
can i just clarify here then - if u soft reset, then u will not lose any files/pictures/programs/softwares etc in ur phone?
cheers
fifa84 said:
hello
can i just clarify here then - if u soft reset, then u will not lose any files/pictures/programs/softwares etc in ur phone?
cheers
Click to expand...
Click to collapse
A soft reset is the same as turning the phone off, then back on.
Dare1 said:
Soft reset:
Poke your stylus at the reset button.
Hard reset:
1. turn off the phone
2. Hold both right and left buttons (the ones right under the screen, dont know the name)
3. press power button, while still holding the others
Another way of doing it is hold the two buttons and poke your stylus at the reset button, then on your keyborad press r
Click to expand...
Click to collapse
Your methods are lies. They don't work.
poetryrocksalot said:
Your methods are lies. They don't work.
Click to expand...
Click to collapse
It works ! I've done it a couple of times now.
williyung said:
It works ! I've done it a couple of times now.
Click to expand...
Click to collapse
What am I doing wrong? Why doesn't it work?
poetryrocksalot said:
What am I doing wrong? Why doesn't it work?
Click to expand...
Click to collapse
You have to hold the 2 keys mentioned and the power button "all at the same time" then release the power button first. after that press R on your keboard, that should do the trick. tried it and it works
Keep the soft keys HELD DOWN until the color screen shows up.
laurence0609 said:
You have to hold the 2 keys mentioned and the power button "all at the same time" then release the power button first. after that press R on your keboard, that should do the trick. tried it and it works
Click to expand...
Click to collapse
Thanks for this specific method.
How do you know if its worked, the phone turned on straight away when i held down the left and right button and power, should it do that?
why do people reset their phones daily or just alot? wat does it do for u?
Soft Rest, Hard reset .. 1 finger
In your dialer type *74*# and then dial.
It will ask you for soft reset, hard reset or Device info.
Eazy, convinient,...working in almost all ROMs (but I have had a ROM where it was not working)... Now I have EneryROM and it works!
marekriedl said:
In your dialer type *74*# and then dial.
It will ask you for soft reset, hard reset or Device info.
Eazy, convinient,...working in almost all ROMs (but I have had a ROM where it was not working)... Now I have EneryROM and it works!
Click to expand...
Click to collapse
Doesn't work for me (Smaberg's Touch X 10.1)
The key thing people are doing wrong is holding down the power button and the two soft keys when hard resetting. make sure you let go of the power button straight away! (continue to hold the soft keys!)
marekriedl said:
In your dialer type *74*# and then dial.
It will ask you for soft reset, hard reset or Device info.
Eazy, convinient,...working in almost all ROMs (but I have had a ROM where it was not working)... Now I have EneryROM and it works!
Click to expand...
Click to collapse
100% work for me
thanks for wonderfull sharing
fixed it, please close
ShavedCivic187 said:
So I was texting on my Fuze and it froze. I hard reset it and now it won't start back up. Im using the latest Mercury Energy rom. It starts up, goes to where it plays the start-up sound and says "Energy Rom 3.0" and then stops. I have the touch response installed on it and it still vibrates when u touch it, so I dont think its too bad. Please Help! Thanx
Click to expand...
Click to collapse
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
CraZyLiLbOy said:
Hold the Volume button down + the button in the middle + the reset button
keep holding until the screen goes to bootloader
Click to expand...
Click to collapse
then reflash?
tryed holding the buttons and it didnt do anything.
He's advising that you hard reset. That's what I'd do, too, but if it continues to hang, flash a stock rom. You may need to go into bootloader manually if you do it over usb.
Fixed it please delete.
hard rest verizon phones
i think that verizon has ****ed the customers when i comes to hard resetting i think that they disable the option when you are try to do it with the whole volume button power button the reset thing i have gone through two phones because of this but now i found program that was leaked and it does it for me you go into that mode where you get that multiple colored screen and then once you plug you phone into your computer and then you run it and it hard resets the phone
that would be great if you can share how do you it with us, so any body have this problem can be fixed without asking too much.