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[Q] HTC ONE lost camera focus

Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help

I think the problem is optical image stabilization which is/are jammed. I don't hear that "click" sound when starting camera app. That click sound means that IS started to work.
sorry for my bad grammar. Not my native language.

gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
Hi Please see my post here http://forum.xda-developers.com/showthread.php?t=2288668&page=3
same problem...This might be big issue

I think my problem is different. After night I realized that if I don't use ONE for several hours than focus works for ~5 sec. I start Camera app and can focus one time. When camera focus then image stays sharp for like 5 sec and then goes all blur. And after that focus is not working and I'm back to where I started. So everythink works for like 5 sec and then all goes wrong. After some hours I can focus one more time and again - all stops after some seconds. First time I see something like that.

I've got the same problem. I honestly think the only solution is to exchange for a new phone.

try change iso manually
Uncasual said:
I've got the same problem. I honestly think the only solution is to exchange for a new phone.
Click to expand...
Click to collapse
I had the same problem and tried to play with the Iso settings,and i change it manually on 200,and it worked for me,now it focuses on a landscape photo just well.in the indoors,i let iso automatic and it focuses fine,i guess is a software issue,and they'll solved it with the next update

throw the phone very hard onto your bed. that should unjam the sensor

Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...

Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.

uZzY94 said:
Your name seems german. My One with unlocked bootloader didn't get repaired + I had to pay 30€ for sending a bootloader-opened phone.. be careful.
Click to expand...
Click to collapse
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.

Neuer_User said:
Yes, the phone is gonna go to htc Germany Hope they fix it. As long as there is no S-off, I have no other chance than hope.
I already have been anxiously following the S-off announcement ("very soon "). But time goes by and there is no s-off yet
Well, let's keep fingers crossed.
Click to expand...
Click to collapse
Well I sent it too from germany (o2), repairing company is Arvato. Arvato declines repairing when bootloader is open...

Well, I had long discussions with HTC because here in Switzerland HTC only offers three days of DOA, while Samsung, Apple, Nokia and other all have 14 days.
I noticed the camera problem (which got worse over time) on the 5th day, so out of DOA. I finally got them to accept to exchange the phone on DOA terms. So, the phone probably goes to HTC directly, hopefully not to some repair company.
But considering your case: Germany has much more consumer friendly laws than Switzerland. I am pretty sure, the seller needs to prove (!) that you are responsible for the defect within the first 6 months. Otherwise be must repair the phone. I think an unlocked bootloader is no proof that you have damaged the camera. I would talk with them and tell them that they must abide to the law. It should be must easier than here in Switzerland.

gjirts said:
Hi!
I am using HTC ONE about 10 days. No drops, no hits against walls or anything. 5 minutes ago wanted to take a picture and suddenly focus went "offline"
Camera makes that noise when you are focusing, but nothing happens. I rebooted phone, but nothing changed.
Am I the first one with this problem?
Solutions?
Thanks!
edit: factory reset did not help
Click to expand...
Click to collapse
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout

IINexusII said:
throw the phone very hard onto your bed. that should unjam the sensor
Click to expand...
Click to collapse
people scoff at this, but when my focus gets jammed I give it a sharp whack on the back and then it focuses again. Doesn't work every time but there is nothing else to do.
---------- Post added at 02:40 PM ---------- Previous post was at 02:39 PM ----------
Router said:
One thig I have found - once the battery charge is 25% or above, autofocus starts working. Checkitout
Click to expand...
Click to collapse
I can confirm this still happens some times above 90% battery, I think this is unrelated

hello i have the same problem
after i dropped my phone camera cannot focus on far objects then 15cm.
object further then 15 cm are blurry.
factory reset didnt help.

Same issue! I've posted a bit about it in Page 10 of this thread:
http://forum.xda-developers.com/showthread.php?p=45010584
Does anyone with a Google Play Edition ROM have this issue? A user of XDA suggested that it is possibly only affecting AOSP ROM users.

I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.

sky autatis
AllAboutTheCore said:
I spoke to someone at HTC here in the UK and he basically said that they have NO grounds to refuse to repair it under warranty if the fault you return it for is not caused by something you have done, either damage or by unlocking and flashing. I think they are out of order to charge you to repair a phone that is faulty when you unlocking the bootloader has nothing to do with the fault.
I just sent mine back because the shots were all blurred unless doing macros. I had the same issue as a previous poster aswell, the click when you open the camera only happened about once every dozen or so times I opened it, even then the shots were still blurred. I sent it back with a relocked bootloader, stock ROM and tampered flag still present and they have repaired mine and I'm awaiting its return from UPS.
Click to expand...
Click to collapse
When you find out what was fixed can you let us know? And if it actually fixed the issue?

Just been reading this as I have the same problem. No close focus for me, but far focus was ok-ish. Gave it a few slaps on my thigh and it seems to be more or less ok again for normal focus conditions, although anything under 30cm distance isn't going to focus at all. It's been driving me mad for weeks now.

HTC One Kamera problem
Neuer_User said:
Got the same problem. Got worse over time. Now it won't focus at all.
There's no other way than send it to repair. Hope I don't get problems with the unlocked bootloader...
Click to expand...
Click to collapse
Hi! Am living in Germany as well. Could you get any answer from HTC service?

WIFI doesn't show any network ?

WIFI doesn't show any network
ALE-l21 p8 lite .. C185B560_middle East
I would be thankful for any help :crying:

Try factory reset and clear cache - dalvik (I've read that some had it fixed by clearing cache and dalvik twice) . From what I can tell, many of these phones had hardware problems from the beginning. I had mine over the service center for 1 month and they changed my motherboard.

This was happening to me until I went **** it and got it repaired, they had to change my motherboard too.

Yes, have much read about that and I'm afraid about that could happen to my P8 Lite, too. What's the reason for this? Just lotto, or can we see, if we are risk at this problem?

allrightlite said:
Yes, have much read about that and I'm afraid about that could happen to my P8 Lite, too. What's the reason for this? Just lotto, or can we see, if we are risk at this problem?
Click to expand...
Click to collapse
If the problem persists, head over to the service center. They could tell you that your guarantee is void (if rooted). You must leave it there and tell them to inform you, just for the cost of repairing it. Most likely Huawei is providing motherboard replacement....

That's why I don't have open the bootloader or rooted. I will not lost my guarantee. What cost the motherboard if dead?

allrightlite said:
That's why I don't have open the bootloader or rooted. I will not lost my guarantie. What cost the motherboard if dead?
Click to expand...
Click to collapse
Don't know. Mine was rooted and motherboard replacement cost me nothing....

spirto82 said:
Don't know. Mine was rooted and motherboard replacement cost me nothing....
Click to expand...
Click to collapse
That's good news. So I can root without risk

allrightlite said:
That's good news. So I can root without risk
Click to expand...
Click to collapse
I guess. I believe that it's Huawei's orders to replace any hardware related problem if it's manufacturers fault, even the phone is rooted.
Sent using my Huawei P8 Lite Ale L21

spirto82 said:
I guess. I believe that it's Huawei's orders to replace any hardware related problem if it's manufacturers fault, even the phone is rooted.
Sent using my Huawei P8 Lite Ale L21
Click to expand...
Click to collapse
The wifi-problem is very known. Could be a reason, too. Nobody know about how often this happen? Which serie or anything?

allrightlite said:
The wifi-problem is very known. Could be a reason, too. Nobody know about how often this happen? Which serie or anything?
Click to expand...
Click to collapse
You might be right. WiFi problem is very common. Maybe they replace the motherboard with no extra charge even if the guarantee is void.
Sent using my Huawei P8 Lite Ale L21

If you can enable it but the available WiFi list is blank use this app
https://play.google.com/store/apps/details?id=com.dev2solution.wificonnect
If you can't even enable it then it's a hardware problem

Can we say which phone serie could get this issue anytime? My phone is produced in 02/2016 and wifi works without problems. Can it die in the next few month? Should be time, if it is normal
Is there any statement from huawei to this problem? They should know about this crap wifi problem and the risk to get it anytime, right? So we can't completly count on our phone. That's crap.

Huawei know for this problem with wi-fi, and You may take phone to authorized service, and they`ll fix it for free.

Everybody get this problem anytime?

Help with screen replacement.

As the title says i need a new screen Had my standard 10 just under two months and dropped it (twice). I am very carefull with my devices and have never suffered a screen smash before. As you can imagine i am totaly gutted. Not a mark any where else but the screen. My question is, does anyone know of a trusted well reviewed service that i can use to get it replaced or am i stuck with trying it myself?. I live in the UK, and appreciate any help offered.

I thought Huawei offered a free screen replacement within the first three months of use, if you contact them.??

DANIELWHITT said:
I thought Huawei offered a free screen replacement within the first three months of use, if you contact them.??
Click to expand...
Click to collapse
only on the pro , if i remember correctly

EGOiST1991 said:
only on the pro , if i remember correctly
Click to expand...
Click to collapse
https://forum.xda-developers.com/mate-10/how-to/screen-cracked-2-weeks-mate-10-t3736813
I read about It on here.
I know this was a different country but its worth a try.

Question Zenfone 8 suddenly died - no sign of life - Asus EU support not covering because of an unlocked bootloader

Hi,
A week ago I was using my < 4 months old Zenfone 8 while traveling in Germany, and at 19% battery the screen turned black. I went back home, tried charging it for as long as possible, it was staying cold and never showed any sign of life.
So I opened a RMA on Asus Belgium website (as I am from Belgium), and shipped the phone to their repair center.
Today, I got an email from them, saying that the warranty wasn't covering the damage, and that I had to pay 500,28€ for a replacement of the motherboard.
When going into their OOW website, I saw this table :
Warranty start:2021-05-16Warranty end:2023-05-15Issue date:2021-09-13Receive date:2021-09-15Charge reason:OOWCustomer agree to quotation:Charge reason:OOW - Out of warranty ASUS Product Unlock Flag-oow scratched
It seems to me that the "unlock flag" is their bootloader unlock tool, that I had indeed used to root the phone before, and wanted to try a few custom ROM - which I actually never did since there were none at the time. Of course, this is completely unrelated to the issue, as it is not even rooted anymore and I basically did nothing with it.
As I am from the EU, I saw that there are laws that protect consumers from these types of abusive behaviors from companies, as explained here https://piana.eu/root/
I am therefore
1) looking for people who had this problem with their Zenfone 8 (what is it actually? never seen a brand new phone die like this)
2) looking for people who had their warranty denied for an unlocked bootloader in the EU, and what is possible to do
Thank you very much for your attention and for your help

There loads of people that has the same bricked state:
ZenFone8 stuck on waiting for flashing full ramdump
As requested by the mod - opening new discussion for the issue. The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up. I hope that at least your service will fix it quickly.
zentalk.asus.com
I had it on my 1st ZF8, complety dead. Sent it for repair but ASUS refunded it.
2nd one seems resistent to this bug, rooted, flashed all kinds of roms etc, ended in ramdump state but can always boot to fastboot.

NisseGurra said:
There loads of people that has the same bricked state:
ZenFone8 stuck on waiting for flashing full ramdump
As requested by the mod - opening new discussion for the issue. The Flashing Full Ramdump happened to me too - the phone was being charged over the night and the error was waiting when I woke up. I hope that at least your service will fix it quickly.
zentalk.asus.com
I had it on my 1st ZF8, complety dead. Sent it for repair but ASUS refunded it.
2nd one seems resistent to this bug, rooted, flashed all kinds of roms etc, ended in ramdump state but can always boot to fastboot.
Click to expand...
Click to collapse
I've seen that but I'm not sure it's the exact same state, as for me it didn't even display anything anymore. Also, did Asus refund you even with your bootloader unlocked?

flolaff said:
I've seen that but I'm not sure it's the exact same state, as for me it didn't even display anything anymore. Also, did Asus refund you even with your bootloader unlocked?
Click to expand...
Click to collapse
Yes, it was bootloader unlocked.
You can also check state when you plug it to computer, even with dark screen.
Check what the usb connection says in device manager

NisseGurra said:
Yes, it was bootloader unlocked.
You can also check state when you plug it to computer, even with dark screen.
Check what the usb connection says in device manager
Click to expand...
Click to collapse
Yeah I tried it back when I had the phone (since it’s now hostage at Asus) and nothing showed up in the device manager

So update: After a bit of back and forth emailing, I finally got an answer: « Im really sorry but our answer will not change. By using the unlock tool you have agreed that the warranty will be dropped, no matter what problem you are experiencing and regardless of how the problem arose. »
So basically they openly agree that they are scamming me of 500€ after selling me a faulty device, but thanks to an abusive clause, they think they can do it.
Great customer service, always a pleasure to give business to such a great company as Asus… I’ll get my lawyer involved now, anyone who has advices on the legal process in the EU is very welcome.

Seem to be some hardware fault with the 1st batch. Really bad customer response from asus, loads of reports of dying zf8's now

NisseGurra said:
Seem to be some hardware fault with the 1st batch. Really bad customer response from asus, loads of reports of dying zf8's now
Click to expand...
Click to collapse
What type of zenfone did you have?
I am wondering whether only 256GB phones have this issue

Blumi511 said:
What type of zenfone did you have?
I am wondering whether only 256GB phones have this issue
Click to expand...
Click to collapse
256GB that died, new 128GB is ok

NisseGurra said:
256GB that died, new 128GB is ok
Click to expand...
Click to collapse
I really hope my small 128 GB phone won't have this issue. I really like this phone...

There are reports on Zentalk forums of both 128 and 256 models dying
We are basically all held in suspense wondering if our phones will die or not. Personally, I have a second phone (Xperia z5 premium) that is fully set up and I can easily switch in case of problems, but it is still not a nice feeling

Possible battery failure. Inspect.

I dont think its battery fail, seems more likely that storage or RAM gets corrupt, the 1st state is
"waiting for flashing full ramdump". I have this state on my 2nd zf8 but can always reboot to fastboot. That was not the case on the first unit

blackhawk said:
Possible battery failure. Inspect.
Click to expand...
Click to collapse
Ramdump is a battery failure?

assasss said:
Ramdump is a battery failure?
Click to expand...
Click to collapse
If you already found the cause disregard...

blackhawk said:
If you already found the cause disregard...
Click to expand...
Click to collapse
I haven't found the cause. My phone is working normally.
However people on Zentalk forums which have sent their phones for repair have reported that the service report has information that motherboard was replaced. I can't confirm or deny this

Blumi511 said:
What type of zenfone did you have?
I am wondering whether only 256GB phones have this issue
Click to expand...
Click to collapse
Was the 128GB model for me, we still don’t know what the issue is.
If I can’t get the phone fixed the legal way I think I’ll pay the 60€ to get it back unrepaired (because yes, I have to pay for that) and open it myself to try and find the issue. Maybe I’ll be more competent than their lame service at identifying the issue

flolaff said:
Was the 128GB model for me, we still don’t know what the issue is.
If I can’t get the phone fixed the legal way I think I’ll pay the 60€ to get it back unrepaired (because yes, I have to pay for that) and open it myself to try and find the issue. Maybe I’ll be more competent than their lame service at identifying the issue
Click to expand...
Click to collapse
Oh man I feel sorry for you. In Germany, they'd have to prove it was not their fault in the first 6 month after buying

Blumi511 said:
Oh man I feel sorry for you. In Germany, they'd have to prove it was not their fault in the first 6 month after buying
Click to expand...
Click to collapse
I know, it’s the exact same law here in Belgium but they don’t care…

22 dead zf8 so far in the asus forum thread. #asusZF8DeadGate

Question Auto Focus 1x Camera

Greetings to all,
I have a Galaxy S21 Ultra (G998B) and i realize that from one moment to another when I open the camera application the zoom x1 does not focus on distant elements, only close elements and the only way to make it focus is by tapping the camera or shaking the phone hard to fix it.
Does anyone know if there is a way to fix that? or should I take it straight to tech support?
I saw a lot of posts on other sites and samsung forums, but none give a concrete solution.
PS: I don't have a warranty so I don't know how much money it's going to cost me.
Any information or solution is gratefully welcome.
Regards.

It's a hardware fault, I had mine replaced by Samsung.

But if you're taking it to Samsung they'll replace all the camera sensors, and would charge you for all the 4!!

[email protected] said:
But if you're taking it to Samsung they'll replace all the camera sensors, and would charge you for all the 4!!
Click to expand...
Click to collapse
I just saw your post about the same problem.
Did you get the whole camera module replaced or lens by lens ?
Also, did you have a warranty or were you charged for that work ?

My device was in warranty so I didn't have to pay. They replaced all the 4 camera modules not just the faulty one.

How come your device doesn't have warranty?

[email protected] said:
How come your device doesn't have warranty?
Click to expand...
Click to collapse
Because I bought it from a person who brought them from an unauthorized dealer, but I bought it sealed and with a manufacture date of May 2021 (I bought it in September).

I had the same problem and the focus came back after shaking a few times. As it was still under warranty, I took it to technical assistance and it was verified that it was a physical problem with the lens module.

itschaotic said:
I had the same problem and the focus came back after shaking a few times. As it was still under warranty, I took it to technical assistance and it was verified that it was a physical problem with the lens module.
Click to expand...
Click to collapse
So they fix it ? Or you still having the problem?

DanielG_97 said:
So they fix it ? Or you still having the problem?
Click to expand...
Click to collapse
They had to change the entire camera module. So yeah, they fixed it.

DanielG_97 said:
Because I bought it from a person who brought them from an unauthorized dealer, but I bought it sealed and with a manufacture date of May 2021 (I bought it in September).
Click to expand...
Click to collapse
Samsung mostly doesn't ask for bill. As long as it is within a year, since it's s21, it certainly is, you can walk in to a Samsung service center and claim warranty. If you bought a variant that is not for your region, then YMMV.

blogslogger said:
Samsung mostly doesn't ask for bill. As long as it is within a year, since it's s21, it certainly is, you can walk in to a Samsung service center and claim warranty. If you bought a variant that is not for your region, then YMMV.
Click to expand...
Click to collapse
so, you are telling me that if I take it to them with just the serial number or imei they can check their warranty?

DanielG_97 said:
so, you are telling me that if I take it to them with just the serial number or imei they can check their warranty?
Click to expand...
Click to collapse
Yes. If it is the same variant sold locally. But it has to be an exact match, like G998B/DS . This is an example for the exynos variant.