Database Develop

AT&T Tilt without a camera?! WTF?

Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
It's the 8900 model that has the camera removed. The 8925 is the Tilt with the camera on it.
Check under the battery for the model number.
The regular Tilt should show:
KAIS100
The Tilt NC (Non Camera) (8900) should show:
KAIS110
http://gizmodo.com/gadgets/cellphones/att-tilt-gets-further-specs-price-launch-frame-300047.php

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
Why don't you get it refunded or exchanged?

idj1975 said:
It's the 8900 model that has the camera removed. The 8925 is the Tilt with the camera on it.
Check under the battery for the model number.
The regular Tilt should show:
KAIS100
The Tilt NC (Non Camera) (8900) should show:
KAIS110
http://gizmodo.com/gadgets/cellphones/att-tilt-gets-further-specs-price-launch-frame-300047.php
Click to expand...
Click to collapse
Along with no camera, isn't this the model they also didn't include the video drivers in?
Oh wait a minute............
Seriously , I'd talk to him then file a complaint with ebay if you get no satisfaction with Jake.......er.......the seller. Good luck

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
It might be worth a shot to contact this guy.
http://forum.xda-developers.com/showthread.php?p=2267058
He needs his phone to not have a camera for work. You might be able to work out a trade.

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
Does anywhere on the posting of the auction does it say has a camera or not?

The auction says must be returned within 3 days, and i've spent the last 6 trying to figure out why the camera doesn't work. He won't take it back since it has been more than 3 days. Im going to leave neg feedback but that seems pointless since ebay is getting rid of it. I guess ill have to ebay it to someone else ;(

Does the back panel have a camera hole? Shouldn't take too long to figure out why the camera doesn't work from that.

wilkewhaq said:
The auction says must be returned within 3 days, and i've spent the last 6 trying to figure out why the camera doesn't work. He won't take it back since it has been more than 3 days. Im going to leave neg feedback but that seems pointless since ebay is getting rid of it. I guess ill have to ebay it to someone else ;(
Click to expand...
Click to collapse
It doesn't matter if it says 3 days or 6 days to return it back. If the auction was for att tilt with the camera, then you are entailed for what was auctioned.
File a claim with eBay (Paypal) and your money will be refunded to you. You have to ship back the item on your expense.
Can you post the link to the item in question?
KOR!

I would highly recommend adding something to let the bidders know it doesn't have a camera so they don't make the same mistake you did. As you well know, just not mentioning a camera, doesn't mean they won't assume there isn't one.
http://cgi.ebay.com/H-W-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

holmanm said:
I would highly recommend adding something to let the bidders know it doesn't have a camera so they don't make the same mistake you did. As you well know, just not mentioning a camera, doesn't mean they won't assume there isn't one.
http://cgi.ebay.com/H-W-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Fully agree!
Not only that the listing in the above link reads:
Brand: HTC
Model: 8925
Type: Smartphone (PDA Phone)
Camera: --
Condition: --
Click to expand...
Click to collapse
Since the PDA Phone is listed as Model: 8925, therefore according to the specs of the model, the PDA Phone should have a camera. Thus, the buyer can claim refund based on truth in adverting. Of course, the model: 8900, has the camera removed.
KOR!

wilkewhaq said:
Hey All,
I recently bought a brand new AT&T Tilt off ebay that has no camera. I have been trying to get the camera working, but apparently it is pointless to try. The box says it has a 3.0mp camera and everywhere else in the documentation. I contacted the seller and he claims this is some rare business edition that has the camera removed. This really sucks he advertised it saying it had the camera, I need a camera on my phone for my work.
Is this really a legit product does AT&T really make these with the cameras removed?
Click to expand...
Click to collapse
http://cgi.ebay.com/NEW-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
All over that page it says No Camera. I can understand how someone might not catch it if because you just assume all new cell phones have a camera, but to come on here and say "he advertised it saying it had the camera" is just wrong.
Check with the guy from my post #5. And I still say you should bite the bullet and say in big bold NO CAMERA if you sell it on Ebay. Do the right thing.
Good Luck,

Feedback regarding Sellers still exists
wilkewhaq said:
The auction says must be returned within 3 days, and i've spent the last 6 trying to figure out why the camera doesn't work. He won't take it back since it has been more than 3 days. Im going to leave neg feedback but that seems pointless since ebay is getting rid of it. I guess ill have to ebay it to someone else ;(
Click to expand...
Click to collapse
ebay is not eliminating feedback regarding sellers, only regarding buyers, AFAIK.

holmanm said:
http://cgi.ebay.com/NEW-UNLOCKED-AT...oryZ3312QQssPageNameZWDVWQQrdZ1QQcmdZViewItem
All over that page it says No Camera. I can understand how someone might not catch it if because you just assume all new cell phones have a camera, but to come on here and say "he advertised it saying it had the camera" is just wrong.
Check with the guy from my post #5. And I still say you should bite the bullet and say in big bold NO CAMERA if you sell it on Ebay. Do the right thing.
Good Luck,
Click to expand...
Click to collapse
I agree 100%. The auction says "This version comes without the camera." What more can the seller do? He says it in at least 3 places.
Seems negative feedback to this seller would be terribly unwarranted.

If that is the actual link to the ebay listing, you should not leave him negative feedback. It clearly states no camera. I sell quite a bit on ebay and try to list things clearly. People do make mistakes, I understand, but don't leave negative feedback for your mistake.
Jefff

Note: Seller's Brother. I am an eBay seller on eBay but I will keep who I am private if the buyer chooses to retaliate against myself as well.
I rarely go on here but my brother forwarded a message to me from a potential buyer on eBay regarding this (thank you). He has a lot of finals right now so he may leave a reply.
The listing is quite clear of there being no camera. When purchasing an item, it be good if you paid attention to the FEATURES listed.
I don't see how my brother ever fooled you into purchasing a CAMERA VERSION Tilt. If you are to spend this kind of money on a phone, it be good researching what 8900 meant when you saw everyone having the 8925 model listed in the keywords.

Yeah dude you have to read carefully. Sell it.

Aint no sympathy from me, it does clearly state that the model is without camera

Mixed messages
Yes... it does say no camera on there a couple times... but the model number also is listed as AT&T 8925... not AT&T 8900... so overall mixed messages. I could see this either way. The buyer should have requested more info though prior to buying.

Ebay said:
This one is Europe/Asia model, it may not work with 850mhz in US, please note that if you buy it and it doesn't work we will not be responsible. It will work with any other GSM in US only for AT&T 850mhz it may not work. It is your responsibility to make sure your carrier will accept this gsm frequency . we don't issue refunds for no connects .
Click to expand...
Click to collapse
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=320259682574
I hope he doesn't post on here in a while that he was sold a phone advertised to work in North America and it doesn't.

What specific things to watch out for when planning on buying a Note 5?

Fairly new buyer here. As in title, what should I immediately check when planning on buying out a Note 5? For example, I'm on the store and want to avoid a faulty unit as much as possible. Is there any suggested run through tests? Like, I think some Samsung phones before had an issue whether or not it had a Samsung or Sony camera sensor (not sure if it applies to Note 5 though).
Thanks!

bloodfire1004 said:
Fairly new buyer here. As in title, what should I immediately check when planning on buying out a Note 5? For example, I'm on the store and want to avoid a faulty unit as much as possible. Is there any suggested run through tests? Like, I think some Samsung phones before had an issue whether or not it had a Samsung or Sony camera sensor (not sure if it applies to Note 5 though).
Thanks!
Click to expand...
Click to collapse
None. Just pull the trigger.

Um, brand new from a store you should have no issue. I know mine only had 3% charge when I opened the box, so there was little I could do in store anyways.

dtaylorr said:
Um, brand new from a store you should have no issue. I know mine only had 3% charge when I opened the box, so there was little I could do in store anyways.
Click to expand...
Click to collapse
its like a buying a watermelon you only find out its faulty when you take it home and eat it.
if phone is faulty take it back to shop and replace the faulty phone.
phone shop should let you change or swap or refund phones. check terms and conditions returns Policies before buying.

umbrokhan said:
its like a buying a watermelon you only find out its faulty when you take it home and eat it.
if phone is faulty take it back to shop and replace the faulty phone.
phone shop should let you change or swap or refund phones. check terms and conditions returns Policies before buying.
Click to expand...
Click to collapse
Ya, that is the annoying part. Don't ask about our rotten on the inside Halloween pumpkin that we attempted to carve. I think I can still smell it.

Brick my Note 8 to warranty

I have a problem with my Note 8, the speaker has gotten wet a little over two weeks ago and it is not working well, I have not even submerged the phone, so I called Samsung's warranty and they tell me that the warranty does not cover that type of sinister for which I have to pay for the repair, then I want to brick my device to the point that I never turn it on again and so I change it for a new one, does anyone know how I can definitely brick? my version is Exynos, I tried to flash the firmware of the SD version but Odin will not let me do it.

cygnus56 said:
I have a problem with my Note 8, the speaker has gotten wet a little over two weeks ago and it is not working well, I have not even submerged the phone, so I called Samsung's warranty and they tell me that the warranty does not cover that type of sinister for which I have to pay for the repair, then I want to brick my device to the point that I never turn it on again and so I change it for a new one, does anyone know how I can definitely brick? my version is Exynos, I tried to flash the firmware of the SD version but Odin will not let me do it.
Click to expand...
Click to collapse
Are you for real?

kxdaorbit said:
Are you for real?
Click to expand...
Click to collapse
it's real

cygnus56 said:
it's real
Click to expand...
Click to collapse
I have a home owners insurance that covers theft, loss or damage to mobile devices too. Maybe you could try that if you have one too. BTW why isn`t water damage covered when its IP 68 rated?

gee2012 said:
I have a home owners insurance that covers theft, loss or damage to mobile devices too. Maybe you could try that if you have one too. BTW why isn`t water damage covered when its IP 68 rated?
Click to expand...
Click to collapse
It looks like my previous post did not post so i will repeat it. The reason it isnt covered is because theres no way to prove the phone did not go past the IP68 rated depth or timeframe.
To the OP. Sadly your method will mostlikely not work and you will be without a phone altogether because you already called and "admitted" water damage. Because of that your warranty is probably void altogether.

cygnus56 said:
I have a problem with my Note 8, the speaker has gotten wet a little over two weeks ago and it is not working well, I have not even submerged the phone, so I called Samsung's warranty and they tell me that the warranty does not cover that type of sinister for which I have to pay for the repair, then I want to brick my device to the point that I never turn it on again and so I change it for a new one, does anyone know how I can definitely brick? my version is Exynos, I tried to flash the firmware of the SD version but Odin will not let me do it.
Click to expand...
Click to collapse
What you are asking is help to commit FRAUD!
Wont get help for this on XDA, period!
Thread closed.

camera problems

I'm having major camera problems with my Note 9. I suspect it's a hardware issue. I've made a video explaining all my problems so it can better be demonstrated.
https://www.youtube.com/watch?v=juxDhu9gHnU

Send for repair

raul6 said:
Send for repair
Click to expand...
Click to collapse
Questions I need answered if I go that route:
Will I get charged? I don't want to be charged for a defective phone. And what will I use for a phone in the mean time? How long does a repair usually take? Is my phone still gonna be ip68 certified after they open the phone? They won't factory reset my phone will they? I don't want to lose everything I have on the phone from a factory reset. At least if they gave me a new phone I can smart switch.

No charge of course if camera is faulty as result of manufacturing defect, then at a guess at least a week possibly longer before returning; another guess that the ip68 could be negatively affected; doubt it requires factory reset but having backup always recommended; not impossible but unlikely a new phone would be sent. That said, if you can bear the camera being the way it is then all is well.

Send it to Samsung directly for repair or stop by at one of their youbreakifix affiliated repair centers .
Sent from my SM-N960U1 using Tapatalk

My Note 9 did the exact same thing. Sent to Samsung last Monday and they replaced the camera. It is replaced under warranty. Just make sure you have a backup phone because they are slow and offer no other option to prevent you from being phone-less.

Thanks everyone. I see they have a repair center here in Manhattan, I'll bring it there.

If you have a UBreakIFix store near you, go there! They use the same equipment as Samsung, have Samsung OEM parts, and it will still be IP68 when they repair it. Depending on the issue, it usually only takes them an hour or so. And since they are a Samsung official partner, it won't affect your warranty. My local store here is AWESOME. They fixed my son's Pixel XL for free since they are a Google partner as well. Highly, highly recommend.

i have the same exact problem and as i typed i just came from ubreakifix to pick up my phone and they assured me that ip68 still retain but i still have a very little doubt. but yes they got it fixrd really good.

oldmoney said:
i have the same exact problem and as i typed i just came from ubreakifix to pick up my phone and they assured me that ip68 still retain but i still have a very little doubt. but yes they got it fixrd really good.
Click to expand...
Click to collapse
Why do you doubt it retained it's IP68 rating?

Beware of purchasing the SM-N9600 model for US use

Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.

@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!

A_H_E said:
@jal3223
My apologies.
I was in a similar situation before and, literally, was like "Take my damn money!" but Samsung US wouldn't budge.
My first suggestion; start with the Reseller. See what they can do (irregardless if it's been one month or several).
Was it purchased with a credit card? Some credit cards offer extended forms of warranty beyond that of the manufacturer.
There are also several vendors on eBay who perform mail-in repairs. Their range of services/specialties vary. Drop them a line.
You could also sell the device "As-Is" to reclaim a portion of your original cost. It does function albeit the burn-in. You may not get exactly what you paid but at least you have something in your hand towards a replacement.
Good luck!
Click to expand...
Click to collapse
Thanks for the reply! Yeah, that's what I have been contemplating doing as far as the selling as is part. It is 100% in perfect condition besides the new screen issue. I guess I could at least get 4-500 toward a new device (this time with squaretrade).
I sent Samsung of Hong Kong an email about it, so I'll report back if they respond.
I used the Amazon credit card on it. Is anyone familiar with the warranty on those?

Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.

Seeing as you have purchased a grey import. You would have to contact the retailer, who sold you the device and ask them to repair it.
You should be able to find a 3rd party repair shop, that will replace the display for you, if you look around hard enough. Personally I would contact the retailer and get them to fix it. As they are obligated to repair or replace any faulty products sold.
I wouldn't bother contacting Samsung Hong Kong as it would cost quite a bit to get your device repaired by them.

A_H_E said:
Here you are:
https://www.amazon.com/b?ie=UTF8&node=16070413011
Middle section of the page.
If you purchased it through Amazon, they too, can be quite quite generous with returns.
As for HK, they have a live chat as well:
https://www.samsung.com/hk_en/support/
It's the start of the business day so you should be able to catch someone.
Click to expand...
Click to collapse
Thank you so much for the additional info. I'll definitely check this out and report back.

*Update*
I heard back from the email to the CEO of HK Samsung. He stated that a representative will be getting in touch with me soon. Hopefully that is the case.

I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Sent from my SM-G975U1 using Tapatalk
Click to expand...
Click to collapse
@jal3223
Yes, please do keep us updated. We can use your experience as a reference for others experiencing similar issues.

oneandroidnut said:
I'm curious how this goes. After my screen failed on my n960u1 I didn't dare buy a 9600. Wanted a white 9600 on Verizon but knew if it had screen issues again I couldn't get Samsung to do anything about it on or off warranty. So if they take care of it I'll be surprised
Click to expand...
Click to collapse
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine

jal3223 said:
See, I didn't know about the screen issues. I was tempted to buy a new device and to sell this one "as is", but that's before I knew it is a widespread issue. It would be pointless to buy another one because I would be paranoid about it happening again. I was really thinking I could hold on to this device a few years as I hate the new notch trend, but I guess it isn't going to happen. I doubt they will replace it either. One can only hope though. I believe this will be my last Samsung device after owning basically each release over the years. It's a shame of what the company has become with their customer service and blatent disregard of their customers. They were flat out rude to me when I called just for asking them to accept my money for a repair as I know that it is not under warranty in the states. They need to be took down a peg from a competing company.
I guess I could always try myself if all else fails. Has anyone bought from this site? I wonder if it is possible that it really is OEM?
https://www.digitalsupplyusa.com/products/galaxy-note-9-screen-replacement-frame-genuine
Click to expand...
Click to collapse
Yeah they have some issues with the screens. I have had/seen a ton of these and they have had from screen crackling issues on press, screen burn in or discoloration. I am shocked Samsung won't fix it though even if you pay for it! That is why I dumped all my notes and went the s10+ route for now. Hope to get a pixel 4 and a note 10 when they come out. Have been very disappointed with the fingerprint sensor so far though on the s10+

jal3223 said:
Well, I have had a SM-N9600 now since around September. I opted for the international version due to it being bootloader unlockable. I have had it unlocked and running on Verizon for months now.
Well today, I went walking in the sun at the track. I used the phone as my GPS, in my pocket the whole time, while taking it out occasionally to check my distance. After I was finished I noticed that the screen looked discolored. I immediately made sure that comfort view was disabled, but the issue persisted. There seems to be a hardware failure of some sort effecting the screen. It looks like major burn in, in a perfect pattern in the middle of the device screen that persists even in recovery. Pictures attached of the screen.
I immediately freaked out and called Samsung to inquire about a repair. They stated that they would not touch the phone even if I payed for the repair. They also basically stated that any of their retailers would not touch it as well. So I spoke to a supervisor to verify. He also stated that they would not help me in any way to get my device repaired due to the fact that it is an international phone. So, even if you ask to pay for the hardware failure, you still cannot get a repair.
I called around to UbreakitIfix locations and they all stated that they would not touch the phone as Samsung owns all of their authorized replacement parts.
If anyone has any information that can help me get an authentic screen replacement please let me know.
Just to clarify, the screen was checked for dead pixels as well as any flaws when it was purchased. This all is from today.
Click to expand...
Click to collapse
Try Louis Rossmann. He fixes everything. Lol
Just a quick Google search will drop you at his website. The dude is a very honest genius.

OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
OP feel for you. But this issue or any other for that matter had and has prevented me from buying a device that doesn't come with a local warranty.
Click to expand...
Click to collapse
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.

jal3223 said:
The thing is, I called Samsung before purchase because I have heard in the past that they would not repair them. I explained my concerns to the representative and he said that they would just have to send it to the appropriate location and it would just take a little more time for repair. I mentioned that conversation to the rep the other day and asked if they had a call log or something and he responded "Sir, your more than welcome to send it in, but as soon as they see that it is an international phone they will send it back to you untouched". They are a bunch of jerks over there.
Click to expand...
Click to collapse
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Sent from my SM-N960U1 using Tapatalk

Limeybastard said:
Did you find out cost to ship and repair it from the region that the device originated from, HK?
Click to expand...
Click to collapse
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.

jal3223 said:
No, they said that a representative would reach out to me but I haven't heard anything. There is a 12 hour time difference between us, so I'll probably try again through live chat when I don't have to work.
Click to expand...
Click to collapse
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?

N1NJATH3ORY said:
Why not use DHL or FEDEX with a shipping label back to yourself ? it will cost a fair bit but it’s better than third party repair and cheaper ? As you’re paying for you own postage both ways! I can’t see why they would say no? That’s the only way I’m seeing out of this situation?
Click to expand...
Click to collapse
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.

jal3223 said:
I agree. I'm going to live chat with them tomorrow night though. I hope they allow it.
Click to expand...
Click to collapse
They should allow it! And Good Luck!

I have posted in the Samsung forums on this issue. Come check it out and share please.
https://us.community.samsung.com/t5/Note-9/Screen-Hardware-fault-becoming-more-common-Samsung-refusing-to/m-p/513325#M9187