Database Develop

Have i bricked my phone?

G1 Bricked? or not I think Yes...have you Solution for me
hi, i'm new on this forum
G1 Bricked? or not I think Yes...have you Solution for Me?
no fastboot access
no recovery access
press home and power nothing
press camera and power nothing
logo t-mobile stay on the screen
when i press scroll and power blue led mode appear
i have flash my phone many times and no problem
to day big problem, after flash my radio 1.5 for a radio 1.0, because problem with wireless connection, and Now after the reboot my phone no respond
do you have any idee for my problem
perhaps: goldcard solution or.....???
Please thank's for help

Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty

alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
thanks you for your rapid ask, but i sure , exist a solution for the brick.
my phoneis not guaranteed because I bought it used
SNIFFF

There's no current solution for a brick. A brick is a brick and you're done. Sorry

I had the same issued as you are having i was also stuck on the t-mobile logo screen because of the radio update, and yes my phone got brick. but since i had insurance on the phone i took it to my local t-mobile made up some excuse that my phone stop working and they gave me a brand new one in store for free. gotta love the extra at 5 dollars you pay for insurance saved me from buying a new one lol.

Yup, you've got a brick. Most common brick actually, downgrading radio 9/10 times seems to leed to a brick. Currently there are no working fixes. There are rumors that either a serial->USB cable might help fix a brick or wiring up a jtag setup. There's info about both on the interwebs but neither has been proven to work on the dream yet afaik.

Here is my question. What were you doing before the brick happened? By chance did you install the special spl?

alritewhadeva said:
Sorry but I think your phone is bricked =[ Try calling T-mobile and tell them you dropped your phone and broke it. (You might actually want to do this, lol) They'll send you a replacement if you still have the warranty
Click to expand...
Click to collapse
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.

speoples20 said:
This is horeible advice you never want to tell them you droped the phone, that's not covered under warranty. Just tell them the phone won't boot. But yeah sound like your phone is fubar.
Click to expand...
Click to collapse
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...

alritewhadeva said:
How is it bad advice? Hardware problems are covered by warranty, software are not. the brick is a SOFTWARE problem. T-Mobile does not give replacement g1s that are screwed up because of something you installed that wasn't issued by T-Mobile themself. If you tell them you dropped it , its a HARDWARE problem and they provide replacements...
Click to expand...
Click to collapse
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.

cidica said:
Telling them you dropped the phone and it no longer boots is your problem and they will say so. "Was it working before you dropped it?" Yes it was "Then it soulds like when "YOU" dropped the phone you messed it up" Hope you have the phone insurance that's the only way you are most likely going to get a new one but it's going to cost you.
While it's a software problem if you drop the phone and break it they do not have to replace it.
Click to expand...
Click to collapse
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)

alritewhadeva said:
Oh god, fine then. You come up with a better story and post back I don't understand your last sentence...In the official tmobile g1 forums they state that they are not responsible for anything you do software wise to your phone ( root, ROMs, spl, brick, etc..)
Click to expand...
Click to collapse
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.

just tell them your phone wont boot up if you cant get to recovery or android screen neither can they on your phone so they will never know what u did to it

cidica said:
simple The OTA got to you for cupcake and you went to install it when the phone rebooted it was stuck at the G1 screen. they will walk you through a few steps and confirm it's messed up. At that point they will send you out a replacement. You do not have to say anything about it being rooted. I just did this for my friends moms phone. He messed it up I called and got her a replacement sent. Now if you are not a T-mo customer you are out of luck though which sucks :/
Hell I had to do this for 2 phones. 1 G1 and 1 Shadow this past week (both phones were modded by me/friend) Shadow was a true hardware issue though and not the mods fault though.
Click to expand...
Click to collapse
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it

alritewhadeva said:
Lol okay then. Still think that if you report a hardware issue like you broke it, T-Mobile will still replace it as long as you still have the 1 year warranty that came with it. Like Cyanogen's issue where his touchscreen was messedup. HARDWAREE issue and T-Mobile replaced it
Click to expand...
Click to collapse
I work for T-mobile and telling them you broke the hardware on the phone is NOT covered under warranty. The manufacture's warranty only covers phone defects not people dropping their phone. A touch screen going out is an example of hardware covered under warranty. Software is covered under warranty as well and all you have to say is the phone won't boot past the G1 screen. Thats all you have to say.

All right. I rest my case then O mighty T-Mobile worker. No sarcasm haha.

Yeah its true, you do have to be careful if you plan on using the warranty route if its not totally legit, but then I suppose it differs depending on region. Over here in the UK it covers quite a few things like accidental dropping of the mobile, water damage etc. Which reminds me, I need to add my mobile to my monthly insurance policy...

The insurance isn't really worth it =/ Even if you claim it you still have to pay 130$ here in NY

Blimey... I pay £6/m (thanks to my credit card policies) instead of the usual £9/m that covers the mobile phone over accidental damage, theft, water damage, software damage etc. However if I do make a claim I think its £30-£40 for a replacement G1.

HELP! Is my g1 bricked?
After reading a few other thread I believe my g1 is bricked.
I was trying to install Superhero G3. After installing the radio provided in this thread:
http://androidcommunity.com/forums/f56/official-hero-g3-build-rom-18471/
My phone hung at the T-Mobile g1 boot logo.
I can't get into recovery or anything.
I bought the phone from craigslist, so I don't have a warranty or anything. My parents would kill me if they found out I have to buy myself a new phone.
PLEASE I hope there is something I can do to fix this.

[Q] HTC One Warrianty void if bootloader is unlocked?

I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.

vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
just like when you root warranty is void same with all manufactures

vick33 said:
I have owned almost all nexus devices and some samsung, but i fall in love with the One. I read through some forum topics and the HTCDEV site and none of it was clear. If i unlock the bootloader all warrianty is void? I hope i am just misunderstood something. Unlocking the bootloader was never a problem with nexus or samsung devices why htc is making such a fuss about it? Please someone tell me i just misread stg.
Click to expand...
Click to collapse
I'm not sure about nexus, but I assure you it is exactly the same with Samsung. I have owned many Samsung phones in the past. Unlocking your bootloader, on practically any manufacturers device will void your warranty. The HTC One Development edition ships with an unlocked bootloader, maybe try that?
Sent from my HTC One using xda app-developers app

skinsfanbdh said:
just like when you root warranty is void same with all manufactures
Click to expand...
Click to collapse
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...

vick33 said:
That is not true.
Nexus devices can be restored to factory settings with showing no signs of modifications. I have got nexus 7 replaced with faulty usb, and galaxy s3 with screen problems all had custom firmware before. Yes there you will have a yellow triangle, if you used no stock kernel, but you can easly remove that, going back to manufacturer state. And i asked asus if open bootloader is a problem for RMA as i cannot relock with the faulty usb they said why would it be?
sad to hear htc is different.. I want that one, but this is giving me second thoughts...
Click to expand...
Click to collapse
It is true. Just because you can revert it doesn't mean it's not originally voided. If say your LED screen died and you sent it for warranty and you had no way to run triangle away due to that and they saw it, you would be getting a bill.
The only way to save your warranty on this device is s-off and that's not yet available.
If you don't like it go to the Samsung S4 which has such a locked down bootloader only one dev has achieved it and still hasn't released how he did it. So no root at all over there.
Sent from my HTC One using xda app-developers app

Your entire warranty is NOT voided due to unlocking or rooting. What DOES happen is your placed under more scrutiny and you have voided the warranty to things you can adversely affect.
For instance:
You rooted and your camera ceases to function or your LED flash dies. Your covered. I wouldn't recommend sending it in running a ROM, stock would ensure they can fix and test it.
Your rooted and your screen dies. You are covered.
Your rooted and the entire phone dies out of the blue. You would be under scrutiny regarding it and they would examine it to see if something you did caused the failure. If it is purely hardware related then you should be covered, otherwise your liable.
This same situation is what people who mod cars have had to fight against (and won). How does an exhaust modification cause a window failure? Or how does a custom head unit cause an engine failure.
There has to be a direct unarguable connection between your modification and the failure, I just had this happen with my Galaxy Nexus. It died completely and it was modified to high heaven. They knew it was unlocked but it wasn't the cause of the failure so it was fixed under warranty.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Sent from my Nexus 10 using Tapatalk HD

altimax98 said:
.
And BTW when you unlock your Nexus device it shows the exact same warning that the HTC unlocker software shows.
Click to expand...
Click to collapse
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...

vick33 said:
It does not true. Check the images i attached. And if you read through the google site on the nexus it does not say any connection between the warrianty and unlocking the bootloader. Seems like every htc owner thinks other manufacturers have the same policy on bootloaders...
and altimax98 i just read a thread that htc refused tu replace a screen with yellow spots because of unlocked bootloader here is the thread
http://forum.xda-developers.com/showthread.php?t=1631466
I would love the HTC One as it is the most beautiful device i have ever seen but to keep it stok to have warrianty...
Click to expand...
Click to collapse
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you

skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.

nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
Exactly, they also use 'may void warranty' because there is no way they could make a comprehensive list of all the possible things that could void it. May is safety net of sorts to do exactly what nullkill said

skinsfanbdh said:
dude you need to do more research. samsung.htc.motorola.apple.lg,and google all say the same thing rooting,installing custom firmware, and unlocking bootloader may void warranty. if its not a manufacture defect they wont replace it. ive owned all of them and the message is always the same. it would be crazy for a company to sell you something with warranty and say do whatever you want with it and we will warranty for you
Click to expand...
Click to collapse
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...

nullkill said:
Um no it wouldn't. It would be crazy to sell a product and say you rooted that caused the defect. I have dealt with HTC and have sent many phones to them unlocked rooted with custom software and have not had any problem ever. Also please take a look at my signature had to make it to try and combat all the WRONG info out there. This is the USA we have rights when people care to inform themselves of them!
Also note how they always say "may void warranty" what they are really saying is if you do not know your rights we will be more than happy to screw you over as we are corporate and don't care about you at all.
Click to expand...
Click to collapse
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.

skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.

vick33 said:
So i am happy that HTC does not manufacure my notebook ... As i could not live without root acces as a developer And all say the same thing? Where do you get that info i just read through the Nexus 4 warrianty manual plus checked the unlock screen again and it never mentions that i loose warrianty with unlock not in the 106 pages of the manual not on the unlock sreen i cared to paste in the previous post of me. So i think i did my part of research... you did not.. check 46 do you see any mention of the bootloader? check the unlock screen i pasted in the last post of me? Do you see any mention of voiding my warrianty? I dont... So please point me out where it is stated that unlocking the nexus 4 bootloader voids the warrianty!
http://www.lg.com/us/support-mobile/lg-LGE960
And i am sad because of that "may" i am not sure they can lawfully say that. May is not specific. In a contract you cant use the word may...
Click to expand...
Click to collapse
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.

skinsfanbdh said:
obviously you didnt read this manual you just want to sound smart, but here it is right at the begining and both of your picks say something about voiding the warranty
Only authorized personnel should service the
phone and its accessories. Faulty installation
or service may result in accidents and
consequently invalidate the warranty.
Click to expand...
Click to collapse
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it

skinsfanbdh said:
i dont think you understood what i was trying to say. i you do something that messes something up with the phone then its on you. if its something that fails on the phone that had nothing to do with custom software then they have to fix it. but you take the risk that if you brick it or something like that you foot the bill not the company.
Click to expand...
Click to collapse
Yes you are very correct.
vick33 said:
But as i read through lost of thread seems like this is not the case. Sometimes htc refuses to cover obious hardware defects because of unlocked bootloader.. Yes you can kill harware with software but it is not that easy... yes you can overclock and you can raise the voltage, but if there is too much heat the cpu will starts throttling or even reboot, yes you can overvrite the bootloader with 0-s etc etc, but a simple root should not void your warrianty as it does not do on a notebook. my phone is faster then my wifes netbook why i cannot "own" the two devices the same way, both have cellular data and everything... almost same devices on harware side.
Click to expand...
Click to collapse
You can but people do not know and assert their rights. I don't bother telling HTC my devices are unlocked or rooted I just state the problem and steps I have taken to fix it like a factory reset or whatever. HTC and every other company would love to invalidate as many warranties as possible it saves them money but you have to know what your rights are to assert them. The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.

nullkill said:
The idea that rooting or bootloader unlocking or changing software in any way voids warranty is just plain crazy and in the USA we are legally protected from such craziness.
Click to expand...
Click to collapse
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.

I think the keywords are "May void your warranty" so HTC can decide whether or not to cover you. I have had HTC devices and it's always a risk a person has to take with unlocking the bootloader. HTC using "May void your warranty" simple covers them, so it's up to them if they will cover it or not.

vick33 said:
I read and that is about hardware installation not software smart guy... i am not covered if i try to replace the screen at home... you clearly have problem of understanding written text. Read it more carefully out loudly then you may understand it
Click to expand...
Click to collapse
really? it says nothing about hardware or software it just says installation which if you have ever dealt with contracts before its vague for a reason. i thought you started this thread for help in resolving something. seems to me that you already know everything and started this thread to boost your ego. not for help and opinions from other members who have dealt with these companys numerous times before.

vick33 said:
I feel the same way as an electrical and software engineer, but seems like it is a lottery and it they refuse to repair you can try to threaten them by telling them you will go to court, but that is not how it should work. And it is not how it is working with nexus devices as i can tell from my own experience. Thank you for your answers you seem like someone realy into this topic It made me a little less frustrated, but i still not know if i will jump on the htc bandwagon or not... I will try to contact the local htc service next week and will ask their opinion on the problem.
Click to expand...
Click to collapse
I agree with you that it's crazy how these companies try and operate. On the Nexus side I am sure you can find reports of people sending in devices that were unlocked and them not honoring the warranty the thing that helped us (with samsung too) is we can remove all traces of what we did :highfive:. Which the fact we have to do that is a bit crazy. In a perfect world companies would honor consumer protection laws and they would be better enforced. I only know about this crap as I'm a cell phone addict longest I've had a device in the last 3 years is maybe 6 months I just can't help it. I'm trying to be good and stick with the ONE as HTC have always tended to be my favorite.
The reason I have faith in HTC is I sent a International HTC One X into HTC USA. First they didn't care it was a international model (try that with sammy and they will laugh at you). Second this was one of the very first One X's so it had the wifi/gps issue very very badly. It was originally a black unit but I didn't like that so I bought a white case and swapped it out. When doing that I discovered the attempted fixes to the wifi antenna. It looked like someone who was a hobbyist at best had solder little metal leads to make better contact with the antenna and it looked horrible. Well I sent that sucker in with the white case and what do you know HTC didn't say anything about the board being soldered on or the fact the case was white. I had told them the phone had been in for repair at carrier before and it helped but then the issue came back (I have no idea what happened to this phone as I was at least the 3rd person who it passed through it's now got a nice home with my friend still going perfect) and now it was acting up again. Not saying everyone will have this luck but if you are smart use your brain and know as much as possible it should help.

Water proof after board replacement?

Hey guys,
A weird question...
So I have had my phone repaired under warranty thru JB Hifi (a brick and mortar place chain in Australia). The repairer supposely replaced the board as it was completely dead (the IMEI # is different so I believe they did replace it). I am not 100% if the water "proofness" still exists now that the board is replaced...
How would I do a quick test and where would I stand in the warranty side of things if the phone dies after the test?
Anyone have any idea?
Cheers,
Yots.

yotis118 said:
How would I do a quick test and where would I stand in the warranty side of things if the phone dies after the test?
Anyone have any idea?
Click to expand...
Click to collapse
Put it under water!

eclyptos said:
Put it under water!
Click to expand...
Click to collapse
And if it dies?

Normally they do a waterproof test at the end ...

Try putting it under water for a millisecond or so, take it out and see if anything happened.

yotis118 said:
And if it dies?
Click to expand...
Click to collapse
That mean the test was wrong. ..haha..
BTW, they repaired the phone and is under warranty , they know they job and sholud be seal well so I don't know why you are worry.

eclyptos said:
That mean the test was wrong. ..haha..
BTW, they repaired the phone and is under warranty , they know they job and sholud be seal well so I don't know why you are worry.
Click to expand...
Click to collapse
I have contacted Sony support and they told me it sounds like the phone needs servicing by their service centre. They mentioned that since its not repaired by them, the water resistance feature might not have been tested/done..
Going to call them monday and organise it to be serviced me think.

[Q] Samsung S5 Active Repair Status Question

I know the Galaxy S5 Active isn't the same as the S5, but this thread isn't really about software or whatnot so I'm posting it here (I looked for an S5 Active subforum but didn't find one.) I've sent my S5 Active into a Samsung Repair Factory at Plano,TX, and yesterday I got this update saying this:
*07/17/2014//20:15:41//0001773863//Telephone//ASC*
(WOI) - needed OCTA LCD tape
Does anyone know what this means? Google gave me absolutely nothing, and I am still trying to think about what this might be.

What was the issue? It looks like they are replacing the tape that holds down the LCD screen? I'm guessing. OCTA LCD brings up Samsung parts.

AnarchoXen said:
What was the issue? It looks like they are replacing the tape that holds down the LCD screen? I'm guessing. OCTA LCD brings up Samsung parts.
Click to expand...
Click to collapse
I'll give you the full repair status. I got water in the phone and then they are trying to repair it. I'm not too sure what they're trying to do now.. You might be right.
*07/17/2014//20:15:41//0001773863//Telephone//ASC*
(WOI) - needed OCTA LCD tape
*07/16/2014//09:49:41//0001773863//Telephone//ASC*
7/16/2014 8:48 AM-PBA Inspection: The unit has left the technician. SOLUTION: BER
*07/16/2014//09:49:41//0001773863//Telephone//ASC*
Liquid damaged on the PBA component
*07/08/2014//17:30:20//0001773863//Telephone//ASC*
7/8/2014 4:29 PM-Maria Martinez: Accessory: CHARGER,BATTERY,BATTERY COVER,HEADPHONES
*07/08/2014//17:30:19//0001773863//Telephone//ASC*
7/8/2014 4:29 PM-Maria Martinez: The unit has been received. Pack Condition: Fair Packaging (Box & Cushion)

Water in the phone!? Can you share the story? Am curious as to where the phone failed.
I can't speak to your repair specifically but last year I had to get my S4 repaired for damaged SD slot and it took about 2 weeks start to finish.
Repairs for Samsung devices, like most android devices, sucks. I can walk in and out of any Apple store in less than an hour with a repaired or refurb'd phone; wish Samsung would let you do the same at Best Buy.

Bummer, water damage on the Active. You must have tried hard...
I'm sticking with my first guess.

thepktrckt said:
Water in the phone!? Can you share the story? Am curious as to where the phone failed.
I can't speak to your repair specifically but last year I had to get my S4 repaired for damaged SD slot and it took about 2 weeks start to finish.
Repairs for Samsung devices, like most android devices, sucks. I can walk in and out of any Apple store in less than an hour with a repaired or refurb'd phone; wish Samsung would let you do the same at Best Buy.
Click to expand...
Click to collapse
So the Samsung Galaxy S5 Active is marked as water resistant, so I would do what any other person would do -- test it. I got the phone, put it under the tap, and turned on the water slowly. It was a nice and pleasant stream, nothing too strong. All of a sudden, my display stated to flash with different colors. I took the phone out of the stream, and immediately removed the battery. The liquid sensors got tripped. I could see water in the battery compartment. I put it in a bag of rice for about a day and then I took it out. When I first powered it on, it turned on just fine. A few seconds later, the screen started to flicker and then it turned off... Fast forward two days, I took it to the ATT store where I bought the phone, and they said they can't do anything about it since Samsung covers the warranty. I called into Samsung and they recommended that I send it to Plano, TX to get it repaired. It took a few days to get there. I'm not sure what happened next, but about a week later, saw the status I put in the OP. There you go... I'm not even sure if it's going to come back to me repaired or not. I've heard stories of people sending it into Samsung and they sent it back unrepaired. That's pretty much it...
Inb4 "Did you close the back cover all the way?"
I really think it was a faulty seal on the back cover since I made sure to close all the clips 100% before I put it in the water.

WunderWuffle said:
I'm not even sure if it's going to come back to me repaired or not. I've heard stories of people sending it into Samsung and they sent it back unrepaired. That's pretty much it...
Click to expand...
Click to collapse
I don't know for sure but I think SOLUTION: BER means BEYOND ECONOMICAL REPAIR.
If that is the case, the phone won't be fixed.
Another guess.

AnarchoXen said:
I don't know for sure but I think SOLUTION: BER means BEYOND ECONOMICAL REPAIR.
If that is the case, the phone won't be fixed.
Another guess.
Click to expand...
Click to collapse
Yeah, that's why I wasn't sure if it was coming back fixed. If it was BER, shouldn't they just completely close the ticket and just send it back? Why are they doing the OCTA LCD tape thing then? No idea. :/

WunderWuffle said:
Yeah, that's why I wasn't sure if it was coming back fixed. If it was BER, shouldn't they just completely close the ticket and just send it back? Why are they doing the OCTA LCD tape thing then? No idea. :/
Click to expand...
Click to collapse
That is confusing. Maybe the other mention of the tape means the phone didn't have any...hence the water damage...hoping anyway.

AnarchoXen said:
That is confusing. Maybe the other mention of the tape means the phone didn't have any...hence the water damage...hoping anyway.
Click to expand...
Click to collapse
Yeah, that truly is confusing. Yesterday my brother called Samsung and made them do a water pressure test to see if it was the faulty seal that made the phone get water damage. He said he's going to update me when Samsung contacts him, so all I can do now is wait.. What you said might actually be true.

Samsung Repair Returned my phone unfixed.

I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.

Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work

moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
Click to expand...
Click to collapse
Hum - this is the FIRST time I have heard of a company refusing to repair a phone just due to Knox being tripped.
Specifically what did they tell you?
Where did you send it? (Samsung where or to your Cell Provider - if so what cell company do you use?

I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.

The USB port on mine died too. I found some local centers that said the rate would be around $75.
I ended up going with Samsung, as my device was still in warranty (and not rooted). In retrospect, I wish I had gone with the local group. I was without the phone for almost a month. Sent it in the first time, and they screwed up....replaced the display instead of fixing the charging issue. That was a surprise when I got it back. The return box even included the original disembodied display assembly! Ended up having to send it back again to get it all resolved.
Good luck sorting it out!

thanks. i also found some repair store locally. we'll be taking it in soon

Where are you located?

NYC

moxiot said:
NYC
Click to expand...
Click to collapse
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port

moxiot said:
I knew that I was taking a risk by rooting the phone but I didn't know the micro-usb port was going to crap out on me so soon. Bought the phone this March and now I can't charge it. I flashed a stock rom before sending it for repair but obvoiusly the saw the tripped knox counter. Do you guys have any suggestions? Know of any online repair stores? or should I just simply buy the anker batteries and charge them on the adapter?
Many thanks.
Click to expand...
Click to collapse
Buy the wireless charging back for the phone and a charging matt. You dont need to use usb to charge the phone.
Sent from my SM-N910T using XDA Free mobile app

Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
Click to expand...
Click to collapse
no, of course it didn't. especially when it's a widespread issue. do you, by any chance, remember the forum where you read that? was it here or elsewhere? thanks

Dvanzutphenkann said:
I remember reading something on a note 3 forum where it stated that if they deny your repair because of root they have to prove root caused the malfunction. I think it's safe to say that root didn't cause a bad charging port
Click to expand...
Click to collapse
My recollection of that discussion was that those rules pertained to the EU, where consumer protection laws are different than in the US.

moxiot said:
NYC
Click to expand...
Click to collapse
Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...

RBThompsonV said:
Not sure if you want to make the trip.. I'm in Reading, PA and could do the repair for cost of parts (For note 3, it's about $12) and I have a couple lying around)... You're about 2.5 hours from here... not sure if it's cost effective, but an option if you want.
---OH, take that back just realized I'm in the Note 4 section, not Note 3 ... thats a bit more work...
Click to expand...
Click to collapse
thanks for the offer. I have a note 3 too with a shattered lcd. last time i check i saw that repairs went north of $200. i am hoping the price of lcds go down in the future so i can fix it and ebay the darn thing.

BRANDENDEUCE said:
Dude it costs like 75.00 at a repair shop to change it and they should have a warranty on the work
Click to expand...
Click to collapse
You called it. I just paid $70 and they gave me a 6 month warranty. I guess it's a standard price

moxiot said:
I contacted samsung and they provided me with a ups label. shipped it out to a repair center in texas. i got a note with the phone saying it was "not serviceable" and when i contacted customer service they told.me itbwas because it was rooted.
Click to expand...
Click to collapse
Thanks for the feedback, this is the first time I have heard of one that was refused for warranty work JUST due to knox tripped.
I guess need to re-think rooting until when (&if) a root w/o tripping knox hits