I bought my tilt 2 weeks ago with flawless screen. 3 days ago a red pixel showed up. I played a video for a while and i see the red pixel blinking from dark red to bright red.
Then after a few uses it disappeared. I turned it off and the following day the red stuck pixel appeared again.
I ran the PSP video for stuck pixel using TCMP ( Found in this article )
and still there.
the next day (today), I ran it again for 45mins and now its gone..
Instructions said to run it longer (2-6hrs) but I would like to know if it will ever come back. I can still return this and the red pixel is right smack in the middle and very annoying to look at.
Any experience with RED/STUCK pixel appearing, disappearing and then never coming back??
I had a stuck red pixel the second day I bought my phone, got the phone in Singapore but I live in India where theres no service, so I was devastated, then I sort of massaged the pixel a few times after turning off the phone, and viola pixel gone , but it did come back a week later, another massage and since that day I have'nt seen it since , its been about a month now.
somebody pointed out that its going to be hard actually hitting the LCD surface because of the touch screen lining. but anyway massaging will be my last option.
It reappeared again by the way and I did the 2nd option which is to take out the battery, it turned it on and its gone! gone again.
I picked up two tilts from best buy online and both had stuck pixels. One blue and one red pixel with each pixel being at about 120 pixels up from the base in the center of the screen. I had them both replaced and the new ones are perfect. If you have only had it for two weeks I say exchange it before your 30 days is up.
Dont do a proper massage, just lightly slide your finger up and down the dead pixel area. Dont apply pressure. Should solve your problem.
instead of red pixel, I got green pixel after 2 months of use. So I just claimed through AT&T warranty and now I got me a new kaiser. So that's what you should do if you have warranty.
did u have to buy the warranty with at&t?
g101 said:
did u have to buy the warranty with at&t?
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Click to collapse
no - there is a one year warranty on the phone.
gthing said:
no - there is a one year warranty on the phone.
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Click to collapse
yea. what he said. They will make you to clear storage and check the phone imei and stuffs. That about it.
I am experiencing problems in the display of my new Nexus 5 for the past couple of days and am stunned by the pathetic quality of after-sales service provided.
The device is only 5 days old and there is a green spot on the device which looks like a dead pixel. This pixel does not change its colour in accordance with the screen and is clearly visible on darker background. It is present in the upper part of lower right quadrant of the screen. I tried to do the troubleshooting tips (delete cache, factory resest, etc.) but the spot still appears.
This is a manufacturing defect in the device and I have tried to speak the Google contact centers for support. Surprisingly, the support agents tell me that the device needs to be sent to Google/LG service desk in Mumbai and it will be inspected. Post the inspection, they would decide if the device needs a replacement or repair. After which, they would send me the unit back. The overall process should take approximately 2 weeks.
When I asked about a loaner device in the absence of my Nexus 5, they clearly denied it saying that such a policy does not exist. I have used an HTC, Nokia and Samsung devices in the past and have been satisfied with their after-sales. Moreover, I stay in the capital of India and supposedly Google/LG do not have any service available for Nexus 5 in Delhi!!!
I was one of the first ones to buy this device in India but I think I am being punished for being an early adopter. I had high expectations from Google/LG but they feel that I should be left without a device for 2 weeks! 14 days without a phone is a long long time in todays age of telepresence!! I had purchased this device with great hopes of quality, trust and satisfaction levels associated with Google brand but today I am left helpless.
While the device has been launched with great pomp and show, the standards for after-sales service are abysmally low and can even not match the ones by the local Indian brands.
I would suggest new users of Nexus 5 to be careful of Google and buy devices on their own risk!
I have a stuck green pixel as well, but I wouldn't return it for that. You practically need a magnifying glass to see it. Exchange it and you run the risk of getting a device with even more dead and/or stuck pixels.
I had the exact problem as well. Greenish blue pixel, upper left corner. Downloaded this app, https://play.google.com/store/apps/details?id=com.htc.chris.blackspotdetect&hl=en, ran the fix for about 12 minutes. No luck. Pixel still there. Uninstalled the app, restarted the phone and pixel gone!!! Might be worth a shot.
Better replace it. I had a white spot
Sent from my Nexus 5 using XDA Premium 4 mobile app
I just wanted to pop in and remind everyone to check their screens for dead pixels. I ordered my N5 on launch day and it was perfect except for one dead pixel at the top 25% of the screen, right in the middle.
Since the pixels are so small this was something I could overlook but it still annoyed me to see it every now and then while thinking I had some dust or dirt on screen. The other day I noticed another dead pixel at the bottom 25% of the screen, right around the middle again. This made me paranoid that the screen was dying or something so I downloaded an app to check and make sure.
When I opened the app I noticed a 3rd dead pixel. These last two pixels couldn't be more than 2 weeks old. The device is old enough that I doubt Google will accept it for a return so I went ahead and ordered a new Nexus 5. I'll be giving this one to my father or maybe a family member as long as the new one doesn't have any defects.
So download an app to check your device for dead/stuck pixels. I'm not sure if my issue is related to launch day panels or if I'm just an isolated incident. Positive thoughts that my new Nexus 5 will be defect-free! :fingers-crossed::fingers-crossed::fingers-crossed:
Enddo said:
I just wanted to pop in and remind everyone to check their screens for dead pixels. I ordered my N5 on launch day and it was perfect except for one dead pixel at the top 25% of the screen, right in the middle.
Since the pixels are so small this was something I could overlook but it still annoyed me to see it every now and then while thinking I had some dust or dirt on screen. The other day I noticed another dead pixel at the bottom 25% of the screen, right around the middle again. This made me paranoid that the screen was dying or something so I downloaded an app to check and make sure.
When I opened the app I noticed a 3rd dead pixel. These last two pixels couldn't be more than 2 weeks old. The device is old enough that I doubt Google will accept it for a return so I went ahead and ordered a new Nexus 5. I'll be giving this one to my father or maybe a family member as long as the new one doesn't have any defects.
So download an app to check your device for dead/stuck pixels. I'm not sure if my issue is related to launch day panels or if I'm just an isolated incident. Positive thoughts that my new Nexus 5 will be defect-free! :fingers-crossed::fingers-crossed::fingers-crossed:
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Click to collapse
Warranty covers your phone for a full year from hardware failures. You could have it replace up to November if you ordered in November.
Sent from my Nexus 5 using Tapatalk
Enddo said:
. . .The device is old enough that I doubt Google will accept it for a return so I went ahead and ordered a new Nexus 5. . .
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Wait, are you serious?? The device was released October 31st 2013. It isn't even a year old yet...You still have manufacturer warranty from LG. They offer 12 months...Did you even try contacting them? [emoji85]
RoyJ said:
Wait, are you serious?? The device was released October 31st 2013. It isn't even a year old yet...You still have manufacturer warranty from LG. They offer 12 months...Did you even try contacting them? [emoji85]
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sadly, i never even thought about contacting LG. I looked over the Google page and read that returns were only allowed for 15 days after purchase
Well you could always send in your 5 for repair. Just list the new one on eBay with a NIB tag. (New In Box). You could probably get your money back or even make a profit from someone buying it where play store doesn't offer it.
---------- Post added at 10:23 PM ---------- Previous post was at 10:14 PM ----------
Or swappa.com is a good place as well
Enddo said:
sadly, i never even thought about contacting LG. I looked over the Google page and read that returns were only allowed for 15 days after purchase
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Click to collapse
No questions asked returns are the first 15 days. There is still the regular 1 year warranty for defective products (excluding user created).
Call the Google line, and tell them you have multiple dead pixels and would like to RMA for a replacement. They will charge your CC with a temporary hold for the amount of a new phone and send you a new one. You keep yours until the new one arrives. Return the old one in the shipping box they shipped your replacement in, and once the tracking is up on their system they will remove the temporary charge from your CC.
A replacement is super easy to get if your phone is defective.
As mentioned you can always RMA during the 1 year warranty. You just can't get your money back after 15 days.
Still a good idea to give it to your dad, just remember to RMA it before the warranty expires.
Sent from my Nexus 5 using Tapatalk
Just checked the RGB colour background including black. Perfectly fine?
Purchase UNLOCKED Pixel 4 XL 128GB Black from Best Buy on release day.
About 2 weeks ago I noticed that the microphone wasn't working in headset mode. It would work in speakerphone, however, it still sounded garbled.
Had it repaired at uBreakiFix and they replaced all of the microphones. This still didn't fix the issue. uBreakiFix isn't allowed to replace mainboards so I had to send it in to Google. Google refused to do an advanced exchange since it wasn't purchased from the Google Store leaving me without a device for a number of days.
Fast forward to today when I receive the phone. I immediately notice that the text and display size are very small. Sure enough when I go into Settings -> About -> Phone & hardware it says Pixel 4. OEM unlocking is now grayed out in developer options as well. Good news is that they fixed the microphone issues.
When in recovery I see:
google/flame/flame
When going into the bootloader I see:
Product revision: coral MP1.0(NA)
I guess my only option at this point is to send it back once again and pray.
joderme said:
Purchase UNLOCKED Pixel 4 XL 128GB Black from Best Buy on release day.
About 2 weeks ago I noticed that the microphone wasn't working in headset mode. It would work in speakerphone, however, it still sounded garbled.
Had it repaired at uBreakiFix and they replaced all of the microphones. This still didn't fix the issue. uBreakiFix isn't allowed to replace mainboards so I had to send it in to Google. Google refused to do an advanced exchange since it wasn't purchased from the Google Store leaving me without a device for a number of days.
Fast forward to today when I receive the phone. I immediately notice that the text and display size are very small. Sure enough when I go into Settings -> About -> Phone & hardware it says Pixel 4. OEM unlocking is now grayed out in developer options as well. Good news is that they fixed the microphone issues.
When in recovery I see:
google/flame/flame
When going into the bootloader I see:
Product revision: coral MP1.0(NA)
I guess my only option at this point is to send it back once again and pray.
Click to expand...
Click to collapse
I read your post a couple of times and some things are not made clear. Did you or did you not get an XL back? Easy to just say definitively because of the phone dimensions. Which carrier are you activated on? If you had an unlocked phone from day one (receipt for unlocked), that is what Google should have sent you. Their bad. Get on the line with Google. Since they sent you the phone, they owe you a resolution. If they either sent you a 4, or a carrier locked 4XL, then THEY should now cross-ship you a new phone. Just remember always being polite, but very persistent with Google support will usually get you sorted. Good luck.
v12xke said:
I read your post a couple of times and some things are not made clear. Did you or did you not get an XL back? Easy to just say definitively because of the phone dimensions. Which carrier are you activated on? If you had an unlocked phone from day one (receipt for unlocked), that is what Google should have sent you. Their bad. Get on the line with Google. Since they sent you the phone, they owe you a resolution. If they either sent you a 4, or a carrier locked 4XL, then THEY should now cross-ship you a new phone. Just remember always being polite, but very persistent with Google support will usually get you sorted. Good luck.
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Click to collapse
Thanks for following up and sorry I wasn't a bit more clear on the initial post.
I received an XL back (my phone to be exact - has a small mark that I remember). Same IMEI, etc. It was repaired by a 3rd party company (Cynergy).
I am on Verizon.
I do have a receipt for unlocked thankfully.
On the phone with them now. Great suggestion as I only did chat before.
joderme said:
Thanks for following up and sorry I wasn't a bit more clear on the initial post.
I received an XL back (my phone to be exact - has a small mark that I remember). Same IMEI, etc. It was repaired by a 3rd party company (Cynergy).
I am on Verizon.
I do have a receipt for unlocked thankfully.
On the phone with them now. Great suggestion as I only did chat before.
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Just curious how many days it took to get your phone back from Google?
I also purchased from best buy.. Worried about having to go through mail in repairs
OH and also, were you on the hook for shipping fees?
trim81 said:
Just curious how many days it took to get your phone back from Google?
I also purchased from best buy.. Worried about having to go through mail in repairs
OH and also, were you on the hook for shipping fees?
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Click to collapse
Repair requested 12/7/19 (Saturday)
Mail in Kit shipped 12/9/19
Mail in kit arrived 12/10/19
Sent phone out 12/11/19
Received by Cynergy 12/12/19
Shipped back on 12/13/19
Received 12/16/19
All in all it was very fast. The weekend got me twice with regard to receiving the package to send back the phone (they insure it). The 2nd time was that I didn't send the phone in the same day that I received the return kit. The speed was great for a standard exchange situation.
joderme said:
Repair requested 12/7/19 (Saturday)
Mail in Kit shipped 12/9/19
Mail in kit arrived 12/10/19
Sent phone out 12/11/19
Received by Cynergy 12/12/19
Shipped back on 12/13/19
Received 12/16/19
All in all it was very fast. The weekend got me twice with regard to receiving the package to send back the phone (they insure it). The 2nd time was that I didn't send the phone in the same day that I received the return kit. The speed was great for a standard exchange situation.
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Did Cynergy fix the issue you were having? Hopefully they didn't scratch or ding up your phone. Every time I've gotten a refurb replacement from them it's always had lots of scratches on the screen.
zetsumeikuro said:
Did Cynergy fix the issue you were having? Hopefully they didn't scratch or ding up your phone. Every time I've gotten a refurb replacement from them it's always had lots of scratches on the screen.
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Click to collapse
So I initially went to uBreakiFix to try to repair. They replaced the mics, however, couldn't replace the main board. That didn't work.
Cynergy fixed the mic problems I was having but flashed the phone with a Pixel 4 image and the bootloader was locked. This is despite the device being a Pixel 4 XL. Phone was in the same condition as when I sent it in.
After lots of bickering and reaching out to contacts I was able to get Google to replace the device due to the multiple issues.
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
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Click to collapse
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
Dopamin3 said:
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
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Click to collapse
Yeah, I saw that they extended the warranty. It doesn't seem like a great sign. Although I suppose it's possible Google did that because of the level of complaining, rather than because the problem is greater with the 5a than other pixels (there also are some, though far fewer, reports of the 4a5g and 5 suddenly bricking themselves).
I sort of wish I'd never looked at reddit. I also wish there were good statistics on the actual failure rate. But now I think I may always be wondering if it will just suddenly fail one day.
miguelAr9 said:
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
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Click to collapse
Quite a few people say it happens around the 14/month mark. Some people say they got more than one replacement from Google and they all failed. It's a little crazy if you look at reddit. If you search on simply "5a" in the pixel reddits, literally just about every post is about the phone suddenly dying. It is interesting that you don't see that here on xda so much (although the reddit threads are much more active, with many more people).
mikehd1959 said:
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
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I hear you. But I'm pretty careful about who I buy from on ebay and ask lots of questions first. So far I haven't had a problem (fingers crossed). I know people like Swappa. But Swappa seems to have been completely taken over by businesses, selling the same type of refurbished/open box inventory as you see on ebay. And you can't ask businesses questions on Swappa, which I just find bizarre.
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
scottybweyy said:
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
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Click to collapse
Sorry to hear that, but thanks for the feedback. Interestingly, it seems from reddit that this doesn't really happen with the 4a5g or regular 5 (though failures are not entirely unheard-of with those phones). I wonder if that's really true and why that would be considering how similar the three phones are?
Dopamin3 said:
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
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Click to collapse
Wow, that's crazy that your's died three days after you replied to this thread. Sorry to hear that. It's such a bummer, because the 5a really seems like the best of the 4a5g/5/5a trio. Especially the giant battery is nice.
The way your phone failed, from reading a lot of posts on reddit, sounds exactly like what people have been experiencing: screen goes black, you can interact with it even though you can't see anything, and then it completely won't power on. Some people seem to only have the black screen issue, others it just goes straight to dead and won't power on, it's interesting that you went through both in quick succession.
I would get the 6a, even though I don't like the size (the new phones are so large and chunky) and a hate the visor, except the 6a/6/6pro/7/7pro are all notorious for their poor signal/recpetion issues. The modem in the Samsung exynos chipset that Google uses as the base for Tensor is just crap. Tons of people say they get the worst reception they've ever gotten on any phone, with the 6a/6/6pro/7/7pro.
The rumor is that the 7a will have a Qualcomm modem, which says a lot that Google is only going to use exynos for the CPU and not the entire chipset, modem included, as is normally done in cell phone designs. I wonder if that will make sticking to five years of updates hard, since Qualcomm sucks so much at providing driver updates. Anyway, I would hold out for the 7a and see if the rumors are true, before getting another Pixel device.
I'm sort of trying to find a phone that can tide me over until the Pixel 8, which hopefully will have a better design, smaller, thinner, drop the visor. Probably I'll pick up a 4a5g, since it seems like the 5a BSOD issues are definitely real. I like the 5 better, sizewise, but the under screen earpiece is just too poor quality; it's really a shame Google went for that gimmick on the 5.
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
Vision919 said:
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
Click to expand...
Click to collapse
I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
Mine just died. Going through the process of having to send it in. Wish me luck.
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
Click to expand...
Click to collapse
Problem just happened to me, 16 months owned. I'd say stay away, not only because of the mobo problem but honestly, the phone isn't all that great anyway. It's pretty slow. And I don't know if this is related to the mobo issue but there are times when I would screen press an icon 4-7 times before it responded.
cb474 said:
I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
Click to expand...
Click to collapse
Phone went black on me about 4 days ago. It took about an hour but I was able to get it started again. Plugged it in to recharge overnight and in the morning, found it had shutdown again. Was able to reboot immediately, this time. It worked for 2 more days and then yesterday, while on a hike, it died and has not come back since then.
It's almost funny how they tell you to backup the phone and then erase it before sending it in. Hard to do when you can't get the phone to turn on!
I spoke to one of the uBreakiFix stores here in Silicon Valley and the guy told me that he doesn't have any mobo's in stock and that they are difficult to get. If I brought the phone to him, he has 5 or 6 people ahead of me and he is only allowed (by Google? or store management?) to order one 5a mobo at a time.. So I am sending mine into Google for repair.
I had been thinking of trading this phone in back in Dec for a Pixel 7, when they had those good offers. It would have cost me $150 for the P7 with the trade in then. Wish I had done that now!
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
cb474 said:
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
Click to expand...
Click to collapse
No, it was power. I sent it to Google on Monday, Arrived Tuesday and was confirmed power problem. They are working on repairing it now and should have it back in a few days. No charge, no postage fees. Sometimes Google does good. Meanwhile, I am using my od Pixel 3XL, which truth be told, is a better phone than the 5a. It's lighter, speedier but the battery is dying and the screen is cracked.
This happened on my 5a. No signs of life. Since I needed a backup phone for my Xperia, I'm gonna get the Nothing Phone 1 today.
I actally thought 5a will stay with me for 3 years, but no.... Only a year and one month. Damn you Google
I would just get the 4a honestly I took mine to ubreak today and they replaced the screen a bunch of times then told me there was nothing else they could do even though the receptionist told me it's Google's policy that they have to fix any phone they open. I contacted live chat and they told me to send it to them and it would still be covered even though it said my warranty expired in October.
I cannot believe it's happened to me again (first was august last year). i should've traded it in for a pixel 7 when i had the chance, although idk about using pixels anymore. this is ridiculous. last time it looked like they installed a better display, because this one looks free of scratches without using a screen protector. but i wish they knew why this happens. also looks like they allow an extended warranty for this kind of damage. they should honestly at least upgrade me to a 6a.
For those who have experienced this, how heavily do you use your phone? Like how often do you have to recharge, and do you run things where it heats up much? I am wondering if the typical failure is some problem with thermal cycling and fractures, or flash degradation. I assume its not just the battery/power supply if they have to replace the MB to fix it.
I bought mine direct from Google back in Aug 2021, so have been using it about 20 months. But I am a light user and typically get 7-10 days on a charge... I was originally assuming the hardware would last longer than Google is going to support the firmware.
k, so i'm really p*ssed off right now. the inspection came back saying audio problems that would cost $99 to repair. got nowhere in chat, so i called. she said there was a speaker problem and a volume button problem (they would have had to occur concurrently with the main problem, cause i would have definitely noticed em) no mention of the display or power issue. how? when i sent it in, the display would simply not work. i tried re-flashing stock firmware using google chrome's flash tools, and it would fail at booting into fastboot. i could tell the phone was on, though, because i felt the vibration and the usb connect sound on the laptop. so how was there no mention of those problems? i'm not sure if i should just assume that the phone's display is working. she would only say that the phone powers up properly and there was no mention of a display problem. the language seems too vague, and knowing full well what happened this time *and* how it's exactly what happened last time, i'm skeptical. how last time they replaced the motherboard, but this time, there's not even a mention of a display or power issue. and when i asked what the trade-in value would be if i forgo the repairs, she said $25. if it powers on and is free of scratches, it should be the normal value. should i just take my chances on getting it back without repairs and take the trade-in value, whatever it'll be, for the 7a?
edit: i see the trade-in value is $25. idk why it went down so much, but i'm sure it'll go back up for 7a deals