Related
Hi all, forgive me if this has already been asked in some form.
My girlfriends Verizon Moto X lost battery one day while she was playing a game. After she charged and tried booting again, it just booted to a black screen. It still runs through the full boot animation. Weirdly enough, active display will still show her information (and can be interacted with until unlocked), and holding power will bring up a power menu for shutdown. The camera gesture also works to launch it, but you can't interact with anything at all. Safe mode provides the exact same issues.
She is running the latest 5.1 update and is fully stock. She also does not wish to root or flash a custom recovery.
I have tried to pull the data, which windows recognizes as a media device, but shows empty when clicked on. OSx immediately says that the storage can not be accessed over android file transfer. I plugged it in for ADB but ADB won't seem to find it when its turned on. It is recognized in fastboot though. I also wiped the cache via the stock recovery, but that didn't help.
I believe a factory reset will be the solution to the black screen, but she has a bunch of photos she would really like to save. Is there anyway for me to actually get them off of the phone? If she can get those, I can get it factory reset for her no problem.
Thanks for any advice!
The exact same thing has happened to my girlfriend's phone as well and I'm also looking for a solution to recover the data. Moto X (2014) Pure, 5.1
The device boots. The Motorola boot animation plays all the way through, the screen brightness dims slightly as normal, and then the Amber Alert from the previous night vibrates the phone several times and displays over a fully black background. There are no soft buttons and no status bar. The home screen appears not to have loaded (yet?)
Attempts to click "OK" to close the alert fail.
The phone is hot. It is working hard. Something stuck in a loop?
The power button will bring up the "Power Off" prompt with no issues. The animation plays smoothly and the phone can be powered off as normal. The phone is able to recognize touch input here.
Calling the phone while it's on will play a ringtone. It is receiving calls.
Plugging the phone into a computer will show up as an MTP device. However, there are no contents listed.
Sometimes, the phone will prompt that the "System" process is not responding and will ask to close it. This has no effect.
Booting into Safe Mode has no effect.
Clearing the application cache from recovery mode has no effect.
I have a CSE degree but absolutely no Android experience. Forensics on a NAND dump or something like that isn't out of the question, unless it's not possible. Hope you're able to get some help.
Edit: Some other threads with the same issue:
http://forum.xda-developers.com/mot...-screen-to-recover-data-t3168103#post62117413
http://forum.xda-developers.com/moto-x-2014/help/black-screen-boot-t3161110
https://www.reddit.com/r/MotoX/comments/3cf4gr/51_black_screen_after_turning_on/
https://www.reddit.com/r/MotoX/comments/3aqr95/moto_x_2nd_gen_black_screen_after_update/
https://www.reddit.com/r/MotoX/comments/383ej6/black_screen_on_startup/
I am having the exact same issue. Has anybody had a luck resolving it short of a factory reset?
My phone battery died last night. I plugged my phone in, let it get about 15% charge, then tried to turn it back on. The phone boots like normal, but after the boot animation goes away, the screen is black. Active notifications still seem to work, and I can hold the power button to get the Power Down option. I can boot into the bootloader & access recovery just fine. However, my phone is fully stock (no root, no bootloader unlock, no anything). I can't seem to access ADB when the phone is powered normally (ie, when I'm at this mysterious black screen), but it's possible that USB debugging isn't even enabled.
So far, I've found a bunch people who've said a full factory reset will fix the problem, but I'm looking for another solution, or at least a way to grab my data before I reset. Since my bootloader's still locked, I can't seem to use fastboot boot to boot into TWRP, and I can't find any other way to access my data to copy it off the phone. I've tried wiping the cache using the stock recovery to no avail. Any suggestions?
Update?
Hello,
I am having this issue as well.
Unfortunately I am unable to perform any form of factory reset, the bootloader also just brings me to the black screen and I am unable to use soft keys. The kicker for me is that I cannot connect to my PC with a working USB. I used to have that available and now no device is recognized.
Hello all,
I'm not literate in tackling troubleshoot issues with my phone, however, after a couple of months now trying to resolve my phone issue I turn to you for help. My XT890 (Razr-i):
is stuck on the Red M logo
A green light flashes when I plug it in to either the main charger or the USB port on my laptop; the M logo displays and the green light turns off
I've tried all the power button plus volume combinations - the phone turns off, vibrates and returns to the default M logo
When connected via USB, the phone is not detected (Not in Device Manager, RSD lite (6.1.4), USBDeview)
I've tried many suggestions in these forums, however, without access to boot menus on the phone via the button combinations or access to the phone via USB, I'm at a loss as to what I can do
I acknowledge I do not provide much technical information. If you can help with any suggestions I'd be delighted to hear from you.
Many thanks.
Been dealing with the same issue once two weeks ago and now again tonight - only difference is that 2 weeks ago I could only get as far as the motorola icon but now make it as far as the intel icon.
Try the buttons again.
Hold down vol down first and keep it pressed until the very end of the procedure, then press and hold the power button till phone reboots.
When you feel the vibration let go of the only the power button.
As soon as the menu appears you can let go of the vol down button.
This has worked for me every time.
No harm to have the phone connected to a charger while doing this as the battery has been draining
When you get into the boot menu leave the phone in that state till the battery is charged enough to reset it
Other threads and people are more knowledgeable about that than me.
Pretty sure my phone or some part of it is starting to fail at this stage - about 2.5 years old now, as It got a factory reset 2 weeks ago
macaodh said:
Hello all,
I'm not literate in tackling troubleshoot issues with my phone, however, after a couple of months now trying to resolve my phone issue I turn to you for help. My XT890 (Razr-i):
is stuck on the Red M logo
A green light flashes when I plug it in to either the main charger or the USB port on my laptop; the M logo displays and the green light turns off
I've tried all the power button plus volume combinations - the phone turns off, vibrates and returns to the default M logo
When connected via USB, the phone is not detected (Not in Device Manager, RSD lite (6.1.4), USBDeview)
I've tried many suggestions in these forums, however, without access to boot menus on the phone via the button combinations or access to the phone via USB, I'm at a loss as to what I can do
I acknowledge I do not provide much technical information. If you can help with any suggestions I'd be delighted to hear from you.
Many thanks.
Click to expand...
Click to collapse
Guys, please note that the RSA works ONLY on win7 or lower.
I've tried a couple times on win8 and win8.1 and it had the same problem as you (no USB recongnition of the device) . I had to learn by myself that it works flawlessly on win7.
This is the thread that i solved my problem when using 4.1.2 (now im having the same problem with KitKat, it got stuck on the Intel logo).
http://forum.xda-developers.com/raz...elp-please-t2881628/post55735194#post55735194
I hope it helps.
**PHONE SPECS**
OnePlus 3t~ ver. 8.0, storage is only half full, no water damage or any damage of any kind
Like the title says, my phone is just restarting over and over again. This happening out of no where yesterday. I simply put my phone to charge and when I came back it was like someone is holding down the power button.
What I have tried so far is get to screen with the Chinese letters,^sorry ^I ^don't ^know ^what ^this ^screen ^is ^called .^All ^I ^know ^is ^that ^you ^hold ^volume ^down, so I can factory reset it but, the phone quickly restarts so I was not able to.
I also tried using a oneplus3t unbrick program I found while searching for possible answers but that program was unable to work on my computer. Hopefully someone can help with that
The good news is that I was able to back up my phone so I have no problem resetting it.
All help is welcome; Thank you!
If you hold the power button for a long time does it shut off and stay off? If so. That is the time try and enter recovery. While it's restarting it will be difficult. Try with the phone off. If you can get to recovery you should be able to either restore to your backup or flash a diff build. I would also download the latest stable build to your PC first. If you can get to recovery and connect your phone to the pc and have it recognized by the pc, you should be good.
Sent from my ONEPLUS A5000 using Tapatalk
killerskincanoe said:
If you hold the power button for a long time does it shut off and stay off? If so. That is the time try and enter recovery. While it's restarting it will be difficult. Try with the phone off. If you can get to recovery you should be able to either restore to your backup or flash a diff build. I would also download the latest stable build to your PC first. If you can get to recovery and connect your phone to the pc and have it recognized by the pc, you should be good.
Sent from my ONEPLUS A5000 using Tapatalk
Click to expand...
Click to collapse
Sorry for the late reply, I was in class
When i hold the power button it does not turn off it just continues to restart. The only way it "turns off" is when I plug it in to a power source or my computer. But it will turn on and do a bootloop at random intervals and at random times. When it is plugged in my computer, I can not find it in the device manager. And when it appears, it quickly disappears.
Speaking of downloading a build onto my computer, how would I go to do that? Is there a detailed tutorial I can follow.
Can you get into fastboot (power & volume up)?
If you can you could clear the cache via command line to see if something in there is the culprit.
Update
Out of frustration of nothing working, I left my phone to die for 3 days straight( i didn't touch or move it) and on the 3rd day I charged it. And it works now!! Idk if it was hardware or software but it works and I hope it continues do so.
Just as a note this phone as no water damage and very minimal physical damage so I have no idea what happened. Thanks to everyone who pitched in ideas
My wife Nokia 7 Plus was found in download mode (white screen with Android One logo) and is stuck in this mode. I've never done any unlock bootloader or root or anything on it (thus I did on other phones so I'm not totally stranger to it) and I'm 100% sure she didn't tried anything strange either. The phone is completely stock and probably with the last update as it went back new from repair a few months ago (for screen brightness issue) and I did update everything possible before she used it again.
The phone start automatically and immediately I see the white screen with AndroidOne logo and after a few ms it refresh and it's the same screen with the back text "Download mode" at the top.
I've tried to force shutdown and reboot by long pressing power. I cannot keep it shutdown, it goes back to Download Mode screen.
I've tried to restart start with power + vol up or power + vol down, power + vol up + vol down. Same.
I've tried to let it die on battery, charge it, and here it's a black screen with the large battery logo and a white text at the top saying: Download mode. After a few minute I try to boot and it's back to the white screen.
What can I tried next before I send it back for repair and it will be probably wiped again...
Side story, I've almost force her to switch from iPhone to Android because of price of the devices, and so far she is not converted at all with all the trouble we got with this Nokia.
As last before send to service try wipe in recovery, if not boot to recovery via buttons, try if your download mode is recognised by fastboot and reboot to recovery using: fastboot reboot AND IMMEDIATELY HOLD BUTTONS POWER and VOLUP until show "green android icon with no command
k3dar7 said:
As last before send to service try wipe in recovery, if not boot to recovery via buttons, try if your download mode is recognised by fastboot and reboot to recovery using: fastboot reboot AND IMMEDIATELY HOLD BUTTONS POWER and VOLUP until show "green android icon with no command
Click to expand...
Click to collapse
Thanks for your help, unfortunately none of this work. I've tried adb device and nothing is seen, fastboot reboot neither. I'll send it to repair now.
Suffering the same problem.
Eluc said:
My wife Nokia 7 Plus was found in download mode (white screen with Android One logo) and is stuck in this mode. I've never done any unlock bootloader or root or anything on it (thus I did on other phones so I'm not totally stranger to it) and I'm 100% sure she didn't tried anything strange either. The phone is completely stock and probably with the last update as it went back new from repair a few months ago (for screen brightness issue) and I did update everything possible before she used it again.
The phone start automatically and immediately I see the white screen with AndroidOne logo and after a few ms it refresh and it's the same screen with the back text "Download mode" at the top.
I've tried to force shutdown and reboot by long pressing power. I cannot keep it shutdown, it goes back to Download Mode screen.
I've tried to restart start with power + vol up or power + vol down, power + vol up + vol down. Same.
I've tried to let it die on battery, charge it, and here it's a black screen with the large battery logo and a white text at the top saying: Download mode. After a few minute I try to boot and it's back to the white screen.
What can I tried next before I send it back for repair and it will be probably wiped again...
Side story, I've almost force her to switch from iPhone to Android because of price of the devices, and so far she is not converted at all with all the trouble we got with this Nokia.
Click to expand...
Click to collapse
I'm having the same problem. Exactly what you said. I didn't root my device or even attempt to do anything. I bought Nokia because they were purely stock and delivered some quality mobile phones. I've got only this phone as my daily driver. So tell me if you have got the issue fixed and how much did it cost and how long it took. It's been stuck with that 'android one' logo and a small message that reads 'Download mode' on top. I've tried everything. And what I'm worried about is, my phone's out of warranty and I'm a student. I hope you got it fixed for some reasonable cost. Please reply to me ASAP.
My wife's phone also has had this exact same problem.
I have tried all the tricks mentioned above including ADB mode (it could not find the phone).
The phone is supposed to be under warranty. So I took it back to the place of purchase.
However, the phone has a tiny crack in the corner of the screen which my wife and I were not aware of. So Nokia have indicated that unless I get the crack fixed, the warranty is voided and they will not fix the boot problem.
Because the broken crack is not covered by warranty, Nokia want $270 for a new screen before they will look at the software problem caused by the pie update.
I took it to a third party repair shop to see if there is a cheaper option. They cannot fix it either.
So the 5 month old Nokia phone is now useless.
But if anyone can comes across a solution for this, can they please post it here.
Thanks.
Same here. I told the guy on the phone about the crack. But he told me it should not be a problem. Now I got an email that I needed to pay 185 euro's to repair the screen.
Because of their FW-update, my phone became unuseful.
When I get it back (not repaired) I will try a OST on it.
I solved my issue via this procedure:
https://www.techmesto.com/possible-fix-nokia-smartphone-stuck-on-download-mode-after-ota-update/
I solved it via drivers: https://github.com/StollD/nokia-driver-installer/raw/master/out/Phone_Nokia_USB_Driver_v1.4.0.exe
WTF Finally I fix it!!!
Pibroens said:
I solved my issue via this procedure:
before, i can't got the phone connect to the pc.
So every way have failed...
After install the driver he supply,I still cant.. but!
I keep connect it,and press the power,volume up down all three button.
After it power on again pc find the phone. And i use the way he supply.
Click to expand...
Click to collapse
My Nokia 7 Plus got stuck in download mode after accidently pressing all buttons simu
Yes I know that sounds like a weird title and maybe you are wondering why did I do that? notice the word accidently.
I was just trying to fly my newly bought drone x pro for the first time and the controller has a little pull out extendable cradle to hold the phone in
if you want to view what the FPV camera is viewing while in flight and because of the bad design with all buttons on the same side of the Nokia 7 plus, unbeknownst to me all 3 buttons were being pressed at the same time and before I knew it my phone was shutting down and rebooting to this ridiculous download mode and the rest is history!
So I just thought I would mention this to anyone who happened to or happens to land in the same situation as me to be aware that you should probably put a little bit of sponge taped to the side of your phone over the volume buttons to possibly prevent it from being pressed simultaneously when flying your fpv drone.
If all else fails you could always connect the drone to your phone and then just put your phone in your pocket and fly blind by simply walking with the drone or rather running since they are pretty nippy. I am a bit bummed as this would have been a very convenient way of checking how full my guttering is of leaves without having to climb a ladder every time to check!?
Anyway I also used the fix here: https://www.techmesto.com/possible-fix-nokia-smartphone-stuck-on-download-mode-after-ota-update/
after downloading the nokia phone drivers from github.
If you are on windows 10 pro you may get a screen protector warning not to proceed further?
Ignore it and continue installing the drivers!
So far I got the Nokia Logo back and then it just hung there for several minutes without being recognised by the pc.
So I simply disconnected the phone from the pc and suddenly got the familiar nokia tone start up but then black screen again.
I realised it had been on the download mode so long it had completely drained the battery so now I am charging it.
Fingers crossed when I power up again I will at least have my phone back, sadly minus the data. (I will of course at least have all my google notes and contacts etc backed up to google servers at least they are useful for something!!)
I can't recall the last time I used it but I am pretty sure I had the SD card set as the main download so hopefully fingers crossed that data should have remained untouched, not sure how Android sets this up anymore?
Long time since gingerbread when you could still install and run apps as a completely separate partition.
All became a bit confusing after that so rooting became something I did hesitantly and as a definite last resort!
Anyway I am rambling on. If I find the fix works I will let you know.
Thanks for reading and thanks in advance if the fix works !!:good::good:
---------- Post added at 05:50 PM ---------- Previous post was at 05:23 PM ----------
leahcimewol said:
Yes I know that sounds like a weird title and maybe you are wondering why did I do that? notice the word accidently.
I was just trying to fly my newly bought drone x pro for the first time and the controller has a little pull out extendable cradle to hold the phone in
if you want to view what the FPV camera is viewing while in flight and because of the bad design with all buttons on the same side of the Nokia 7 plus, unbeknownst to me all 3 buttons were being pressed at the same time and before I knew it my phone was shutting down and rebooting to this ridiculous download mode and the rest is history!
So I just thought I would mention this to anyone who happened to or happens to land in the same situation as me to be aware that you should probably put a little bit of sponge taped to the side of your phone over the volume buttons to possibly prevent it from being pressed simultaneously when flying your fpv drone.
If all else fails you could always connect the drone to your phone and then just put your phone in your pocket and fly blind by simply walking with the drone or rather running since they are pretty nippy. I am a bit bummed as this would have been a very convenient way of checking how full my guttering is of leaves without having to climb a ladder every time to check!?
Anyway I also used the fix here: https://www.techmesto.com/possible-fix-nokia-smartphone-stuck-on-download-mode-after-ota-update/
after downloading the nokia phone drivers from github.
If you are on windows 10 pro you may get a screen protector warning not to proceed further?
Ignore it and continue installing the drivers!
So far I got the Nokia Logo back and then it just hung there for several minutes without being recognised by the pc.
So I simply disconnected the phone from the pc and suddenly got the familiar nokia tone start up but then black screen again.
I realised it had been on the download mode so long it had completely drained the battery so now I am charging it.
Fingers crossed when I power up again I will at least have my phone back, sadly minus the data. (I will of course at least have all my google notes and contacts etc backed up to google servers at least they are useful for something!!)
I can't recall the last time I used it but I am pretty sure I had the SD card set as the main download so hopefully fingers crossed that data should have remained untouched, not sure how Android sets this up anymore?
Long time since gingerbread when you could still install and run apps as a completely separate partition.
All became a bit confusing after that so rooting became something I did hesitantly and as a definite last resort!
Anyway I am rambling on. If I find the fix works I will let you know.
Thanks for reading and thanks in advance if the fix works !!:good::good:
Click to expand...
Click to collapse
So it worked, I have my phone back! Thank you so much for this solution!
Sadly my SD card was wiped too!!!!! super pissed off about this, many photos and notes and other files that I will never get back unless if I recall I may have made a manual backup of at least some of the earlier stuff I put on here a few months back on my pc?
Nokia will be hearing from me for sure!!!!! I want a 50% refund for messing with my life and my time. How can they send an update that essentially breaks a phone for a bit!???!!!!!!
Hi, as of this morning (July 10, 2021) i received an OTA update notification and obviously proceeded with it. Well, after finishing and rebooting the phone screen would turn on and off a few times in a second and i couldn't use the lockscreen at all. Calls and alarms still worked tho.
After a quick search i saw someone suggesting to format data, so i proceeded to do just that, after almost finishing at the last stage (like 1% remaning) it prompted an error and turned off.
What i can do and what i can see:
-Pressing Power Button
-Screen turns on with Realme white logo and powered by android underneath
-after a few seconds phone vibrates turns the screen off and on and the realme logo is back again
-after a few more seconds the screen goes totally white and doesn't turn off
-pressing any button once doesn't change the state
-pressing and holding Power Button doesn't change the state
-pressing and holding Power Button and Volume - doesn't change the state
-pressing and holding Power Button and Volume + for 10 seconds turns off the phone
-Pressing and holding Power Button and Volume -
-Screen turns on with Realme white logo and powered by android underneath
-after a few more seconds the screen goes totally white and doesn't turn off
-pressing any button once doesn't change the state
-pressing and holding Power Button doesn't change the state
-pressing and holding Power Button and Volume - doesn't change the state
-pressing and holding Power Button and Volume + for 10 seconds turns off the phone
-Pressing and holding Power Button and Volume +
-Screen turns on with Realme white logo and powered by android underneath
-after a few seconds phone vibrates turns the screen off and on and the realme logo is back again (2 times)
-after a few more seconds the screen goes totally white and doesn't turn off
-pressing any button once doesn't change the state
-pressing and holding Power Button doesn't change the state
-pressing and holding Power Button and Volume - doesn't change the state
-pressing and holding Power Button and Volume + for 10 seconds turns off the phone
-Connecting to a charger (via USB to the PC)
-Screen turns on with the spark logo and a circle aroung it
-after a few seconds phone vibrates and the realme logo is back again
-after a few more seconds the screen goes totally white and doesn't turn off
-pressing any button once doesn't change the state
-pressing and holding Power Button doesn't change the state
-pressing and holding Power Button and Volume - doesn't change the state
-pressing and holding Power Button and Volume + for 10 seconds turns off the screen then it flickers for an instant to white and then turns off
-in this state the phone can't be turned on again, i have to disconnect the cable and then press Power Button and Volume + for more than 10 seconds to turn it on
Obviously the phone is not recognized by ADB
Hello I have the same issue. After applying the Android 11 update, my phone was locked and flickering with a lock icon. I rebooted into recovery and did a wipe and format. I got an error message format failed. Now the phone restarts and falls to boot into recovery. I have a white screen.
I have tried to use ADB to to boot into fast boot mode but I get an "unrecognised device" message. I have tried installing ADB USB delivers to no avail.
Would appreciate getting my phone up and running again.
Many thanks!
Irshad
I've exactly the same problem after applying rmx1931ex_11_f.11-Update (Android 11). First flickering screen and after wipe a white screen in place of recovery.
I was trying to contact the realme-support via email without answer.
On ebay is somebody who offers an unbrick service which if already contacted, but he needs remote access to my computer.
Did you have some progress on your phones?
regards windigo
Hi Windigo,
No luck mate I have sent multiple emails to Realme and have not heard back. Please let me know if you are successful and I will have my phone done as well.
Thanks!
ijamal said:
No luck mate I have sent multiple emails to Realme and have not heard back. Please let me know if you are successful and I will have my phone done as well.
Click to expand...
Click to collapse
At the end I got my phone unbricked with the help of that ebay-guy and a remote-session on my laptop - check article 402661557038. Sadly they made it more expensive now.
But I will try to explain it, what he did and found also a good explanation in 4pda which I will translate into english.
see https://4pda.to/forum/index.php?showtopic=986690&st=3240#entry103410894
1. Download the files from google-drive, which are hidden in the 4pda-post spoiler "Ссылка". You will need everything except the excel-sheet
2. save everything in one folder
3. install the qualcom-driver for edl-mode.
4. next start the program auth-flash and push the button "register", after that push login. buy 1 credit via the program.
with credentials you can also login at http://auth-flash.com/ - at this website are also contacts to buy this one credit (minimum 7$)
=> this step has done the ebay-guy for me. so I can't help here
5. after charging this one credit on your auth-flash-account you have to open the msm download tool from google drive and enter the credentials (region non-europe)
6. unpack RMX1931EX_11_C.32_200918_1cb40e2f.zip and choose the included ofp-file from msm download tools
7. connect a usb cable to your computer
8. your smartphone has to be switched off
9. hold volume up & down pressed and plug in the usb cable in your smartphone. this will boot up your phone in edl-mode. the screen from the phone keeps black
in the windows device manager you should see under ports something like "qdl 8000"
10. press refresh in msm download tool and you should see an entry in the list like "COM3 connected"
11. then start the flash by pushing the start-button
12. after the flash in edl mode is finiahed your phone should start up normally.
I had to switch once more into bootloader mode an wipe all data, because otherwise I couldn't switch on wifi in android
13. after that I upgraded via ota to android 11, made once again a factory reset in bootloader and started to restore my apps,...
So the tricky part in my opinion is to get that 1 credit. But I don't know really how it works. The guy in 4pad paid it via paypal.
The auth-flash- and msm download-program can only be started as admin and with deactivated virus scanner. For sure there are virus inside so made a full scan after you finished this procedure.
Seems hella sketchy... Btw I contacted Amazon and after some checks that the device was indeed not working they offered me a full refund!
Went to buy a new phone after that and had a few possibilities: OP9, ZenFone 8, Realme GT...
But after this sh*t happened with an official OTA update I literally noped it from the list... Went with Z8.
Good luck to you guys.
windigo said:
At the end I got my phone unbricked with the help of that ebay-guy and a remote-session on my laptop - check article 402661557038. Sadly they made it more expensive now.
But I will try to explain it, what he did and found also a good explanation in 4pda which I will translate into english.
see https://4pda.to/forum/index.php?showtopic=986690&view=findpost&p=103410894
1. Download the files from google-drive, which are hidden in the 4pda-post spoiler "Ссылка". You will need everything except the excel-sheet
2. save everything in one folder
3. install the qualcom-driver for edl-mode.
4. next start the program auth-flash and push the button "register", after that push login. buy 1 credit via the program.
with credentials you can also login at http://auth-flash.com/ - at this website are also contacts to buy this one credit (minimum 7$)
=> this step has done the ebay-guy for me. so I can't help here
5. after charging this one credit on your auth-flash-account you have to open the msm download tool from google drive and enter the credentials (region non-europe)
6. unpack RMX1931EX_11_C.32_200918_1cb40e2f.zip and choose the included ofp-file from msm download tools
7. connect a usb cable to your computer
8. your smartphone has to be switched off
9. hold volume up & down pressed and plug in the usb cable in your smartphone. this will boot up your phone in edl-mode. the screen from the phone keeps black
in the windows device manager you should see under ports something like "qdl 8000"
10. press refresh in msm download tool and you should see an entry in the list like "COM3 connected"
11. then start the flash by pushing the start-button
12. after the flash in edl mode is finiahed your phone should start up normally.
I had to switch once more into bootloader mode an wipe all data, because otherwise I couldn't switch on wifi in android
13. after that I upgraded via ota to android 11, made once again a factory reset in bootloader and started to restore my apps,...
So the tricky part in my opinion is to get that 1 credit. But I don't know really how it works. The guy in 4pad paid it via paypal.
The auth-flash- and msm download-program can only be started as admin and with deactivated virus scanner. For sure there are virus inside so made a full scan after you finished this procedure.
Click to expand...
Click to collapse
Hi Windigo,
I appreciate you sharing the methodology you used to unbrick your phone. I am unable to locate the files that are required for download or the MSM download tool. The instructions are quite difficult to follow.
Thanks,
windigo said:
At the end I got my phone unbricked with the help of that ebay-guy and a remote-session on my laptop - check article 402661557038. Sadly they made it more expensive now.
But I will try to explain it, what he did and found also a good explanation in 4pda which I will translate into english.
see https://4pda.to/forum/index.php?showtopic=986690&st=3240#entry103410894
1. Download the files from google-drive, which are hidden in the 4pda-post spoiler "Ссылка". You will need everything except the excel-sheet
2. save everything in one folder
3. install the qualcom-driver for edl-mode.
4. next start the program auth-flash and push the button "register", after that push login. buy 1 credit via the program.
with credentials you can also login at http://auth-flash.com/ - at this website are also contacts to buy this one credit (minimum 7$)
=> this step has done the ebay-guy for me. so I can't help here
5. after charging this one credit on your auth-flash-account you have to open the msm download tool from google drive and enter the credentials (region non-europe)
6. unpack RMX1931EX_11_C.32_200918_1cb40e2f.zip and choose the included ofp-file from msm download tools
7. connect a usb cable to your computer
8. your smartphone has to be switched off
9. hold volume up & down pressed and plug in the usb cable in your smartphone. this will boot up your phone in edl-mode. the screen from the phone keeps black
in the windows device manager you should see under ports something like "qdl 8000"
10. press refresh in msm download tool and you should see an entry in the list like "COM3 connected"
11. then start the flash by pushing the start-button
12. after the flash in edl mode is finiahed your phone should start up normally.
I had to switch once more into bootloader mode an wipe all data, because otherwise I couldn't switch on wifi in android
13. after that I upgraded via ota to android 11, made once again a factory reset in bootloader and started to restore my apps,...
So the tricky part in my opinion is to get that 1 credit. But I don't know really how it works. The guy in 4pad paid it via paypal.
The auth-flash- and msm download-program can only be started as admin and with deactivated virus scanner. For sure there are virus inside so made a full scan after you finished this procedure.
Click to expand...
Click to collapse
Hi, not sure how to check the article you mentioned, but can you share the person that you find that help you unbrick your phone? I am thinking of using his service as well.
Kev.rafael said:
Hi, not sure how to check the article you mentioned, but can you share the person that you find that help you unbrick your phone? I am thinking of using his service as well.
Click to expand...
Click to collapse
you have to search the id in ebay - link