So, about a week ago my N1 started to not respond to any touches on the screen at all. I was under the impression that this would be a faulty digitizer and so I ordered one off of amazon. It was supposed to come with the t5 screwdriver and other parts needed to take apart the nexus. However, it did not.
Therefore, I'm under a bit of a time constraint to get this fixed and I took it to a cell phone repair store today. The guy at the counter told me that with it not responding to touches at all (screen itself looks perfect), that it was the LCD that needed to be replaced and not the digitizer. Is this true?
TLDR - Screen displays properly but does not register keypresses. Is this a faulty digitizer or LCD?
The Digitizer is responsible with the touches... It could be some software issue? What ROM do you use? Reinstall it. Install Multi-touch tester from Market and see what it's happen...
Obsy said:
The Digitizer is responsible with the touches... It could be some software issue? What ROM do you use? Reinstall it. Install Multi-touch tester from Market and see what it's happen...
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Click to collapse
Thought of that as well... I reinstalled a few different ROMs multiple times and can't even get past any of the setup screens. I'll replace the digitizer and see what happens from there. Thanks!
With pleasure! I think the guy from repair shop wanted to fool you...
Hi,
I got my Nexus6 yesterday and already it loses color form the frame. Is this a warranty issue? It is not from falling down but right under the glass and at the SIM tray.
Anyone else got this problems?
Thanks,
H1GHWAvE
Pictures:
as soon as I am allowed to
H1GHWAvE said:
Hi,
I got my Nexus6 yesterday and already it loses color form the frame. Is this a warranty issue? It is not from falling down but right under the glass and at the SIM tray.
Anyone else got this problems?
Thanks,
H1GHWAvE
Pictures:
as soon as I am allowed to
Click to expand...
Click to collapse
I'm assuming this is the blue one? My original one had a pin tip sized flake by my Sim tray but my new one doesn't. I had to RMA my phone because of s black spot on my camera so I don't have that issue anymore.
Thanks for the answer. Yeah it was the blue one. I may be go with the white one now. I hope that if something flakes off, it will not be so bad on the silver frame.
I contacted Motorola and they RMA without any problems
Thanks,
H1GHWAvE
H1GHWAvE said:
Thanks for the answer. Yeah it was the blue one. I may be go with the white one now. I hope that if something flakes off, it will not be so bad on the silver frame.
I contacted Motorola and they RMA without any problems
Thanks,
H1GHWAvE
Click to expand...
Click to collapse
That's good to hear, I haven't had the issue on my new one yet. The funny thing is my replacement was made before my original phone from the first batch.
anyone got the same issue?
phhuang said:
anyone got the same issue?
Click to expand...
Click to collapse
Yes i already got the issue and i replaced screen myself with new Screen that cost me $100 OEM Touch Screen + LCD Module. That happened due to Bending Phone under stress in pocket.
I had the same issue middle part of the screen was not working... Replaced with New LCD Module and Digitizer and you will be fine.
You might loose Water Proofing. Instead of Chinese Gaskets... use B7000 Adhesive Bonding Super Glue to stick your new LCD Module.
phhuang said:
anyone got the same issue?
Click to expand...
Click to collapse
yes I am having the same problem, and already has more than eight months that I am in the fight to court with the sony to them arrumarem this defect because they voided my warranty because my software was no longer the original ... my cell ja this practically without running almost everything, and coeçou with a single failure on the side, now is already almost the entire screen
View attachment 3899644
The yellow spot is there for about 2 months but I don't want to send the phone to service and have it disassembled for the screen replacement. Any advices?
Tarusmash said:
The yellow spot is there for about 2 months but I don't want to send the phone to service and have it disassembled for the screen replacement. Any advices?
Click to expand...
Click to collapse
Keep the warranty. Send your phone to repair.
If you replace it on your own, it will be more expensive, maybe you damage your phone and it may kill your water protection.
overheated use may cause yellow spot,and the spot will be larger and larger. Better to send it to repair,not only replace the screen but also check motherboard and battery, the latter is the root cause. I used to have an HTC phone with the same problem.
Acberry said:
overheated use may cause yellow spot,and the spot will be larger and larger. Better to send it to repair,not only replace the screen but also check motherboard and battery, the latter is the root cause. I used to have an HTC phone with the same problem.
Click to expand...
Click to collapse
This. I also had a very similar issue when I had the Sony Xperia S.
Hi,
My little man threw my rog direct on its face with no screen protector on and the screen cracked, i'm actually quite impressed, it dropped from over a meter of height. and everything still works including the on-screen fingerprint scanner. however I need that screen replaced. Is there any place that have the genuine parts, are the ones from aliexpress genuine? will they still be 120hz? I bought from Asus UK, and they quoted me £300 just for the screen.
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
velvetmxo said:
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
Click to expand...
Click to collapse
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
A bit off topic, but his name isnt actually "Jerry" his channel name is Jerry-rig everything (as in to fix or put together using non-standard or improvised materials).
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
Jake.S said:
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
Click to expand...
Click to collapse
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
velvetmxo said:
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
Click to expand...
Click to collapse
They should unless you can try contacting Asus in Japan to find if there is any certified repair place in Japan or they could possible give you nearest one in next country for you to ship it to them so they can repair it.
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
My Asus Rog Phone 2 screen is broken
I broke my Asus rog phone 2 screen accidentally. Now it's all black but i can receive calls play YouTube etc(the touch works). The service center told they cannot retrieve the data. So I'm planning to install a screen outside using some other trained professionals. Where can i get a good screen? Please share the link. Also please let me know if the data can be recovered.
Update
madsud said:
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Click to expand...
Click to collapse
Did you replace the screen? how much did it cost total?
salespalace said:
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
Click to expand...
Click to collapse
I don't think you understood my point. You have two warranty types. One for screen and other for internal hardware and when you break the screen or glass then that warranty is voided for the screen/glass end, but hardware warranty is still valid so opening your Asus Rog phone 2 yourself and replacing the screen will void the warranty for hardware side and that usually is 2 years warranty. Or at least 1 year.
So don't repair your device yourself if you want your hardware warranty voided aswell.
Only a certified Asus technician may open your phone and replace the parts. Since then warranty will remain on the hardware end.
moneyrockers said:
Did you replace the screen? how much did it cost total?
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Click to collapse
Yes i did. INR 15000. I think the cost went up as i was collecting the phone. They charged me the old rate applicable when i gave the phone for repair
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Rhbk said:
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
Click to expand...
Click to collapse
That's some bull****, I bet they took parts as to expensive to get so they tell you a lie by saying part no longer exists.
Depends where you sent it to. Proper certified repair place won't tell you such thing since they know this device is new and parts are still available.
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Rhbk said:
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
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Click to collapse
Well lately battery is stuck strongly with adhesive tape. So removing the battery will damage the battery to, so that's why battery is replaced aswell free of charge.
Even Samsung does the same to their phones.
But good that you complained so it got repaired and is like new now
hasbaz said:
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Click to expand...
Click to collapse
How is the screen quality? Do you have the link of the seller you bought? I would not like to try the lottery and get the same ass yours if it worked well. Thanks!
Looking just as good as the one I had before and the part looked identical to the one that was removed. I'm not gonna post the link here as I I'm not sure if it will get moderated away but sent you a DM.