Database Develop

My Account app.. [SOLVED]

updated to new version, i get an error message "Phone Model Not Found" 'My Account application is designed only for T-Mobile Android supported phones. We're working on a solution for unsupported phones.'. is anyone getting this? my phone is rooted and running Cyanogen ROM. called TMobile and they could not resolve this issue.

Try removing app reboot and reinstalling? Haven't heard of this problem and mine works fine..

Same issue CM 3.9.2

i called TMO and they told me to uninstall and reinstall. same problem. I didn't have the guts to tell the Tmo rep that my phone was rooted...so they could not resolve this issue..though my friend who works for TMo says they don't care if your phone is rooted...i might just give them a call tomorrow again..

Umm, not reccomended, I talked to a customer svc rep on my 4th warranty swap and to try to bypass all t he retarded troubleshooting told him id reverted it back to rc 29 to try to fix it.... he took that to mean id rootesd it and started the process of voiding my warranty... :-((( I immeadeatly asked to speak to a supervisor and told him id only reloaded the stock rc29 rom and that in no way an official firmware should touch my warranty he aggreed and told me they'd be explicitly checking my phone for 3rd party mods..... I wasn't an happy panda....
On another incident I spoke to a much cooler rep and mentioned installing an app id found here on xda, he immeadeatly warned me 3rd party mods void my warranty and I clarified by saying it was only an application not a ROM....
Maybe I get the dickheads or my call center is just on the watch for it or what I had a t-mo store assoc. Tell me that no software ROMS firmware etc could void the warranty, only hard mods eg. Opening the phone

This problem is discussed extensively in this thread along with some potential fixes.
http://forum.xda-developers.com/showthread.php?t=542317

i got this to work.

ESKIMOn00b said:
Maybe I get the dickheads or my call center is just on the watch for it or what I had a t-mo store assoc. Tell me that no software ROMS firmware etc could void the warranty, only hard mods eg. Opening the phone
Click to expand...
Click to collapse
Throw them off their game by asking which Primus article or Streamline path indicates that a flashed ROM will void your warranty. Seriously - I know of no such policy. Of course, maybe I'm just to generous. You tell me what I want to hear and I'll send out a phone (assuming I know it not to be a stupid problem like no memory left on a blackberry, etc)...
But seriously I keep hearing on forums like this people talk about voiding your warranty with rooting, but I don't see anything in policy. I'd like to know if anyone has ever been charged the $100 OOW fee due to a rooted phone?

[help please] system info Q ?

I sold my G1 week ago ( i had 2) now there buyer tells me that the touch screen doesn't working any more ,but the thing is that he tells me that he took the G1 to T-mobile retail store and they told him that the touch screen had stop working 2days before the day that i sold the phone (but i was working when i sold it i was using the phone) now my question is that is this even possible ? can they pull up this kind of information ? the device is running the latest CM rom ?

yozpalang said:
I sold my G1 week ago ( i had 2) now there buyer tells me that the touch screen doesn't working any more ,but the thing is that he tells me that he took the G1 to T-mobile retail store and they told him that the touch screen had stop working 2days before the day that i sold the phone (but i was working when i sold it i was using the phone) now my question is that is this even possible ? can they pull up this kind of information ? the device is running the latest CM rom ?
Click to expand...
Click to collapse
I'm guessing you wiped your phone before sending it to him. Therefore, any log data they could collect that would indicate an error would start from right after you wiped it (probably 2 days before the day you sold it?). That would be why they say that: Running a custom ROM you probably have weird log info. Tmo reps aren't developers. They don't read logs, they just connect it to a machine that pulls it and says that weird logs start 2 days before you sold it, so the tmo rep says that that's when the screen stopped working.
This is all speculation, but makes sense to me.

carnegie0107 said:
I'm guessing you wiped your phone before sending it to him. Therefore, any log data they could collect that would indicate an error would start from right after you wiped it (probably 2 days before the day you sold it?). That would be why they say that: Running a custom ROM you probably have weird log info. Tmo reps aren't developers. They don't read logs, they just connect it to a machine that pulls it and says that weird logs start 2 days before you sold it, so the tmo rep says that that's when the screen stopped working.
This is all speculation, but makes sense to me.
Click to expand...
Click to collapse
yes I did wipe the phone,thanks for your help

[Q] HELP!! My Phone got some problems

the IMEI is changed but i don't know why!
the original IMEI is 35175xxxxxxxxxx but now 004900xxxxxx0000.
WHO can tell me [email protected]@
now i can't download the Apps successfully from Android Market.
when i click the apps, they will just present "start downloading..."
yet, it won't install the apps.
i just back home from samsung customer service centre.
the staff told me that i was changed the software of the main board of the phone.
if i wanna fix the phone, i need to pay (2000 hong kong dollars ~ 255 US dollars) to change the main board and to wait more than one month.
WHO can really help me!!!
I don't want to pay.so expensive!!
Can I fix the problem??
i need your hands!!!!!!!!!!!!!!

Did you install Froyo?

Nothing you can do. However, if you only ever used kies for updates, they shouldn't be able to do that. But your phone is under warranty, so the charge is a bit funny (there might be a charge, but it shouldn't cost THAT much)

He most likely installed froyo beta, do a search as theres a few threads and fixes for it.

AllGamer said:
Did you install Froyo?
Click to expand...
Click to collapse
no!
I haven't install Froyo

andrewluecke said:
Nothing you can do. However, if you only ever used kies for updates, they shouldn't be able to do that. But your phone is under warranty, so the charge is a bit funny (there might be a charge, but it shouldn't cost THAT much)
Click to expand...
Click to collapse
IMEI is changed so the warranty will cancel automatically.

The only time i've seen when people got their IMEI switched is when they installed the leaked ROMs from Korea
if you didn't do it, then some body else did, or your got might have been swapped when you didn't noticed or something along the line
the IMEI doesn't change on its own, there is no download able android market software that can do that, as it's againts the law to begin with, and 2 it voids the warranty, and 3 you can be charged of criminal theft for cloning somebody else IMEI etc, etc
so yeah, thes no way that was done via download able software
it had to be plugged in to a computer usin Odin or something along the line, or maybe Jtagged to be able to change that sort of thing
Did you buy the phone from some body else?

Rooted phone won't connect allow phone calls or texts.

Hi,
I recently rooted my phone so that I can utilise it with a new Appradio2. It was running fine until yesterday when phone calls and texts stopped working all together, though data still works fine.
The phone occasionally pops up with an 'MM #6' error which appears to be caused then the phone IMEI has been locked out. I have been in contact with my phone provider (Giff-Gaff) and they have stated the phone isn't locked out.
My phone details are:
* Model no: C6603
* Android Version 4.1.2
* Baseband version 9x15A-ACEFWMAZQ-30110017-11
* Kernel version 3.4.0-g298631f-02021-gc1b7814
* Build number 10.1.A.1.434
The rooted apps I have been playing with are GMG Gesture, Greenify and Pimp My Rom.
I believe I was playing with Pimp My Rom before the issues were caused but I cannot remember what I changed. I also backed the phone up with Titanium Backup before the problem started and restored that backup yet it has not rectified the problem.
My last restort, unless anyone knows how I could resolve this is to return it to it's pre-rooted state and start again.
Any help would be grately appreciated.
Dave

drandall said:
Hi,
I recently rooted my phone so that I can utilise it with a new Appradio2. It was running fine until yesterday when phone calls and texts stopped working all together, though data still works fine.
The phone occasionally pops up with an 'MM #6' error which appears to be caused then the phone IMEI has been locked out. I have been in contact with my phone provider (Giff-Gaff) and they have stated the phone isn't locked out.
My phone details are:
* Model no: C6603
* Android Version 4.1.2
* Baseband version 9x15A-ACEFWMAZQ-30110017-11
* Kernel version 3.4.0-g298631f-02021-gc1b7814
* Build number 10.1.A.1.434
The rooted apps I have been playing with are GMG Gesture, Greenify and Pimp My Rom.
I believe I was playing with Pimp My Rom before the issues were caused but I cannot remember what I changed. I also backed the phone up with Titanium Backup before the problem started and restored that backup yet it has not rectified the problem.
My last restort, unless anyone knows how I could resolve this is to return it to it's pre-rooted state and start again.
Any help would be grately appreciated.
Dave
Click to expand...
Click to collapse
where did you buy the phone? if you buy it from a shady dealer they might have report it stolen and tell your celluar service to block the IMEI...I know this happen alot on GS3 forums or check to see if your IMEI has been deleted off your phone, flashing sometime does this too, again this is on GS3

G1_enthusiast said:
where did you buy the phone? if you buy it from a shady dealer they might have report it stolen and tell your celluar service to block the IMEI...I know this happen alot on GS3 forums or check to see if your IMEI has been deleted off your phone, flashing sometime does this too, again this is on GS3
Click to expand...
Click to collapse
I bought it direct from Amazon so I doubt that is the problem. Additionally I asked my Phone Network Providor and they said they can't see a problem with the IMEI.
Thanks for the reply.

drandall said:
I bought it direct from Amazon so I doubt that is the problem. Additionally I asked my Phone Network Providor and they said they can't see a problem with the IMEI.
Thanks for the reply.
Click to expand...
Click to collapse
did you check to see if IMEI show up oin the device?

G1_enthusiast said:
did you check to see if IMEI show up oin the device?
Click to expand...
Click to collapse
Yes I typed in *#06# on my phone and checked my IMEI number appeared fine. I then sent that to GiffGaff (my mobile network provider) asking whether it had been blocked and they said it hadn't.

drandall said:
Yes I typed in *#06# on my phone and checked my IMEI number appeared fine. I then sent that to GiffGaff (my mobile network provider) asking whether it had been blocked and they said it hadn't.
Click to expand...
Click to collapse
hmmm i'm not sure, you might wanna do a wipe and try returning it for another one.

G1_enthusiast said:
hmmm i'm not sure, you might wanna do a wipe and try returning it for another one.
Click to expand...
Click to collapse
I'll try un-rooting it and see if that resolves the problem. If it doesn't then I'll return it to the supplier and get a replacement. That won't be such a bad thing as I have a little scratch on the screen anyway.
Thanks for the help
Dave

Just refresh Rom. That should solve your problem
[email protected] from XDA premium

drandall said:
I believe I was playing with Pimp My Rom before the issues were caused but I cannot remember what I changed.
Click to expand...
Click to collapse
Then as already advised reflash and start from scratch which is what you should just do in these situations because no one can help unless you can list exactly what you've done.

XperienceD said:
Then as already advised reflash and start from scratch which is what you should just do in these situations because no one can help unless you can list exactly what you've done.
Click to expand...
Click to collapse
Just to update you all, I unrooted and reflashed the phone and the error remained. Since then I've been in contact with the phone supplier (AVTree LTD, via Amazon.co.uk) and they have stated that they have had several complaints regarding phones from the same supplier recently and have forwarded the information onto Suffolk Police to look into. They have also said that they will offer me a full refund and will cover the cost of returning the phone.
Looking on the bright side at least it appears that I didn't do anything to kill the phone. I have also ordered a new one that is now £60 cheaper than the price I bought the last one for.
Thanks for all your help.
Dave

drandall said:
Just to update you all, I unrooted and reflashed the phone and the error remained. Since then I've been in contact with the phone supplier (AVTree LTD, via Amazon.co.uk) and they have stated that they have had several complaints regarding phones from the same supplier recently and have forwarded the information onto Suffolk Police to look into.
Click to expand...
Click to collapse
Doesn't sound good but at least you've not lost anything.

Note 7's Iris Scanner & Light Sensor Stopped Working...

I finally received my preorder Note 7 on Thursday 18th Aug, was very excited to try the Iris scanner but unfortunately it stopped working after setup/transferring everything from Note 4 to Note 7 and also realized that the phone doesn't have auto brightness check box in quick setting or in settings->Display. So did a factory reset hoping to get Iris and brightness sensor to work but
no luck.
So I called T-Mobile about the issue, she told me to call Samsung. Called Samsung explained everything to the Samsung Rep, he said he is gonna put me on hold and phone got disconnected plus he didn't call me back even though he asked for me number in case of disconnect.
when i called the second time the samsung rep told me to take the phone to Best Buy for Samsung Experience Consultant to REFLASH the Firmware. I asked her if she can send me the firmware so i could flash it myself, she said No it has to be a Secure Flash.
Today i took the phone to Best Buy and samsung consultant check the phone and saw that Iris is keep failing when he tried to Setup it up so he connect it to his Laptop to flash but unfortunately the phone would register with his laptop so he couldn't do anything and told me to have T-Mobile replace the phone since it is defective.
Called T-Mobile after going through all that BS. TMO Rep told me since the phone is on JOD I'd have to return the phone by Mail and wait till they receive the phone then i can go to a T-Mobile store and buy a new Note 7.
I love the phone but all this BS makes me not to get another Note 7 after i return this defective one on Monday.
UPDATE:
Returned the defective Note 7 and bought another one from the store. this one is working fine and No issues yet. Thank God.
And it will probably take weeks till i get refund for the defective one that i returned...

I am sorry if you got a defective unit. Just be aware that T-mobile does treats this as RMA, which in this case, they will process it as a return, then they would send a new one. If I am you, I would return it, then get one from the store. If you had any issues escalate the issue because it's certainly not your fault and they should be faster!

man that sucks. I normally dont have to go through all that if i need a replacement. They send me out another phone and i put mines in that box and return it.
But i would try a full reset from the boot menu.
Once you done that add your patten then reboot.
Then try the iris scanner.
Also have you try to use odin yourself to see if the phone get detected?

xile6 said:
Also have you try to use odin yourself to see if the phone get detected?
Click to expand...
Click to collapse
I couldn't find the Firmware that time to odin it myself. I tried to Smart switch's device initialization and it asked me for model and serial but no firmware available to download.
I did factory reset from Recovery and from setting but didn't help.
it was definitely hardware failure not software.