This forum has been so helpful to me when I've tried to root older devices or flash ROMs to change carriers. I'm hoping you can help with a more basic problem.
My son's S10 that is 13 months old basically just died yesterday with no warning. He woke up in the morning and had no display. The screen is just a bright white light. If I swipe down from the top I can see one tiny strip of the quick menu and can slide that strip up and down, but can't actually tap on any menu icons. (We have insurance through Best Buy, so $200 later, a new phone is on the way, but we're hoping to salvage some stuff off of it).
He didn't listen to me when we got our phones last summer and never set up Google Assistant, apparently never changed his contacts to be stored on Google instead of the phone, didn't use an SD card, and apparently never attempted a PC backup because USB debugging is not enabled (and I can't tap the screen to do it now).
The phone is backed up to Google Drive, but I don't think his pictures are. Is there any way to recover the pictures (and maybe the contacts, but we can live without those if we have to)?
I've tried using an OTG adapter (USB C to HDMI) on the TV. We see the lock screen but can't get to a place where we can enter the PIN.
I've tried APowerMirror, but can't do it without USB debugging.
I saw something that would let me try to something in Odin, but I have to boot the phone into download mode and I can't even power it off right now, unless I were to let the battery die.
ANY thoughts or solutions would be appreciated. TIA!
I've purchased a new case and an SD card for the new one and will be doing the setup myself this time!
Here are pics of what it looks like, if that helps (fix space before com to see):
drive.google. com/file/d/1ucsw4C-LA0wqcZ9ghmKYmZb0SIV5iimX/view?usp=sharing
drive.google. com/file/d/1ebYTG0OkAjqtxiXt3ijLeNDdi-Co5Shw/view?usp=sharing
prosan98 said:
This forum has been so helpful to me when I've tried to root older devices or flash ROMs to change carriers. I'm hoping you can help with a more basic problem.
My son's S10 that is 13 months old basically just died yesterday with no warning. He woke up in the morning and had no display. The screen is just a bright white light. If I swipe down from the top I can see one tiny strip of the quick menu and can slide that strip up and down, but can't actually tap on any menu icons. (We have insurance through Best Buy, so $200 later, a new phone is on the way, but we're hoping to salvage some stuff off of it).
He didn't listen to me when we got our phones last summer and never set up Google Assistant, apparently never changed his contacts to be stored on Google instead of the phone, didn't use an SD card, and apparently never attempted a PC backup because USB debugging is not enabled (and I can't tap the screen to do it now).
The phone is backed up to Google Drive, but I don't think his pictures are. Is there any way to recover the pictures (and maybe the contacts, but we can live without those if we have to)?
I've tried using an OTG adapter (USB C to HDMI) on the TV. We see the lock screen but can't get to a place where we can enter the PIN.
I've tried APowerMirror, but can't do it without USB debugging.
I saw something that would let me try to something in Odin, but I have to boot the phone into download mode and I can't even power it off right now, unless I were to let the battery die.
ANY thoughts or solutions would be appreciated. TIA!
I've purchased a new case and an SD card for the new one and will be doing the setup myself this time!
Here are pics of what it looks like, if that helps (fix space before com to see):
drive.google. com/file/d/1ucsw4C-LA0wqcZ9ghmKYmZb0SIV5iimX/view?usp=sharing
drive.google. com/file/d/1ebYTG0OkAjqtxiXt3ijLeNDdi-Co5Shw/view?usp=sharing
Click to expand...
Click to collapse
Turned out contacts were backed up after all So it's just the pictures missing. Pretty sure there's nothing I can do, but bumping just to see if there's any last thoughts. Letting the battery die so I can try booting in download mode. But USB debugging wasn't enabled, so I'm not super hopeful. (The alarm still goes off every morning at 11:30 and I can swipe the screen up to turn it off... so some part of it still functions).
Related
PLZ help im freaking out. i accidentally booted into the blue light mode, but when i pulled the battery and rebooted the backlight wouldnt work. i could see everything and even navigate my phone but only under a light. the backlight just wont turn on during boot and changing the setting doesnt help.
i dont get it the thing was working 10 minutes ago and now i cant use it what should i do? i love this phone but i cant afford a new one. is there a way to tell it to turn on during boot in the console?
ok new update the backlight works if i have the keyboard open. i know 100% its software and not the screen. something when wrong with the boot prosses or something.
i think the trackball boot (bluelight boot) must have options but wont display on the screen maybe. like a bios menu. this is very infuriating
Why don't you restore a recent backup?
i have even went as far as downgrading with the .nbh file. and re installing the bootloader (Just the original, didnt want a brick).
Definitely NOT a software problem.
This is a HARDWARE problem -- hence the fact that it works when the keyboard is open.
When you pulled the battery, you might have twisted/pulled something.
*** I would check the ribbon cable connecting the display to the main body!!!
Bluelight mode (where you end up by booting with the trackball pushed in), is just a serial console allowing interfacing with the radio firmware. Unless you actually had a serial cable connected and punched in some commands (which happen to be security locked, therefore wouldn't work for you anyways), bluelight mode wouldn't be able to do this.
lbcoder said:
Definitely NOT a software problem.
This is a HARDWARE problem -- hence the fact that it works when the keyboard is open.
When you pulled the battery, you might have twisted/pulled something.
*** I would check the ribbon cable connecting the display to the main body!!!
Bluelight mode (where you end up by booting with the trackball pushed in), is just a serial console allowing interfacing with the radio firmware. Unless you actually had a serial cable connected and punched in some commands (which happen to be security locked, therefore wouldn't work for you anyways), bluelight mode wouldn't be able to do this.
Click to expand...
Click to collapse
if that were the case than wouldnt it flicker if i flex the screen/hinge ? ill try anything at this point cuz im outa warranty and have no money . im going to the store later trying to update to official 1.6 so i can convince them its software related and they may replace it for me.
oh forgot to mention that if i close it and open it the light stays off untill i hit end and unlock with menu again. im not to sure if that helps.
OK OK OK you are right. i just half closed it and the light stayed on untill it compleatly closed (so the screen flipped, i thought that is what triggered it) and then i got it to stay on completely closed and then the problem flipped to it wouldnt come on while open and now back to the way it was. so im going to go buy a T5 screw driver today and clean the contacts of the ribon cable and reinsert it (i have had experience with that just need to know what ribon. a pic would be nice)
projectzro said:
OK OK OK you are right. i just half closed it and the light stayed on untill it compleatly closed (so the screen flipped, i thought that is what triggered it) and then i got it to stay on completely closed and then the problem flipped to it wouldnt come on while open and now back to the way it was. so im going to go buy a T5 screw driver today and clean the contacts of the ribon cable and reinsert it (i have had experience with that just need to know what ribon. a pic would be nice)
Click to expand...
Click to collapse
There is only one ribbon running to the screen. Try THAT one.
lbcoder said:
There is only one ribbon running to the screen. Try THAT one.
Click to expand...
Click to collapse
LOL lbcoder - always practical.
lbcoder said:
There is only one ribbon running to the screen. Try THAT one.
Click to expand...
Click to collapse
lol ok didn't know that a lot of the devices I have taken apart have had 2 one for the desplay and one for the backlight. Getting a T5 screw driver in half an hour. Will post results later. Hopefully this works, therr area few more ppl with the same problem.
projectzro said:
lol ok didn't know that a lot of the devices I have taken apart have had 2 one for the desplay and one for the backlight. Getting a T5 screw driver in half an hour. Will post results later. Hopefully this works, therr area few more ppl with the same problem.
Click to expand...
Click to collapse
There are two wires going to the screen.. sounds like the "top" one is loose... The jtag photos will give you an idea (it's the two com ports next to the jtag test points)
These are usually taped down very well..
Also you need both a T5 and T6.. the "Security" (has black void sticker) screw is larger than the others.. and a small flat head screwdriver to unclip the cover..
If all else fails: replacement screens seem much cheaper than the phone on ebay.
ezterry said:
There are two wires going to the screen.. sounds like the "top" one is loose... The jtag photos will give you an idea (it's the two com ports next to the jtag test points)
These are usually taped down very well..
Also you need both a T5 and T6.. the "Security" (has black void sticker) screw is larger than the others.. and a small flat head screwdriver to unclip the cover..
If all else fails: replacement screens seem much cheaper than the phone on ebay.
Click to expand...
Click to collapse
ok got it apart 3 times and no luck its prolly the ribbon cable. im going to test that soon. i have a donor phone comming soon from a friend who dropped it in water, the ribbon cable should be fine to use. if that doesnt work im thinking maybe it is software. either way if i cant get it fixed by next month im spending $410 on a new mytouch 3G brand new from the store and getting insurance XP
Hi all,
Just got my Nexus back from HTC after a repair. The bootloader is locked.
I want to make sure everything is working ok before I unlock it just in case there is some hardware issue that I then can't get fixed because I've invalidated the warranty.
It also made me think it might be useful to have a kind of checklist of tests any new Nexus owner or someone about to unlock could go through to test their phone is 100% before doing the unlock.
So I am thinking:
Wifi - Scan and connect to a couple of networks
Camera - Shoot some photos and video including a plain white wall/paper to check for pink spots. Make sure you can view them
Cell - Make some calls, send some texts, use data, try areas you know should provide 3G/HSDPA
Buttons - Check volume rockers, power button and trackball as well as capactive buttons.
SD Card - Read and write data to the sd card from the phone (photos/video should do this anyway), mount via USB and transfer some stuff on/off, then remount.
Battery - Do a full cycle charging right up and right down. See how long it lasts with 'normal' use (this can vary widly though)
Any others?
Rather than a list of tests, I'd give it at least a week of normal use.
Oh yeah, I agree with that but in a 'normal' week, I wouldn't necessarily shoot video for example. So this is kind of like, things to do within that week.
For what its worth, I think having such a list is a really good idea and should maybe be a sticky...?
test 3.5mm headphone jack!! Looks for dead/stuck pixels....
Fill your pants pocket with a week's worth of dryer lint. Insert phone. Walk three miles. Check for dust under the digitizer.
Ohhkay, here is my issue. If my phone
1. Dies, when i put it on the charger weather it be the wall or the computer, and then turn it on it wont turn on completely. It shows a picture telling me to connect my phone to a computer.
or
2. If i turn my phone off manually by the lock screen button and then try to turn it on it does the same thing as if the phone died.
The fix is to pull the battery once its on, and then turn it on. Is this a common issue and just a part of one of the many bugs with this new OS? Thanks!
No problem here... better take it back and let em check it
tfn said:
No problem here... better take it back and let em check it
Click to expand...
Click to collapse
What do you mean by take a look at it, what can a bunch of t-mobile reps do? (referencing the reps at the t-mobiles near me because they don't seem to know much about ANYTHING.)
Paul Nur said:
Ohhkay, here is my issue. If my phone
1. Dies, when i put it on the charger weather it be the wall or the computer, and then turn it on it wont turn on completely. It shows a picture telling me to connect my phone to a computer.
or
2. If i turn my phone off manually by the lock screen button and then try to turn it on it does the same thing as if the phone died.
The fix is to pull the battery once its on, and then turn it on. Is this a common issue and just a part of one of the many bugs with this new OS? Thanks!
Click to expand...
Click to collapse
I wouldn't consider your issue a bug at this point. You might want to take it to the store and have it swapped. If it happens on your replacement then its a bug; if someone else mentions it then its a bug.
Again, start with step one, take the phone back and have it swapped.
How long/complicated/tiresome/time consuming is backing up my ENTIRE phone to my computer, and then reloading EVERYTHING back to the replacement?
Paul Nur said:
How long/complicated/tiresome/time consuming is backing up my ENTIRE phone to my computer, and then reloading EVERYTHING back to the replacement?
Click to expand...
Click to collapse
I'm not sure what you mean by backup as WP7 doesn't have any backup abilities. Are you referring to your music via Zune. All the apps you download are via marketplace which is in the cloud. likewise your e-mail which is also in the cloud.
You've got 25GB of skydrive for your documents that are also cloud based hence no backup. Again you may want to give more details by backup/restore.
Paul Nur said:
How long/complicated/tiresome/time consuming is backing up my ENTIRE phone to my computer, and then reloading EVERYTHING back to the replacement?
Click to expand...
Click to collapse
It isn't complicated. It's actually very simple. Sign into Live.com and that will sync most of your info. Connect to Zune and the rest will be loaded.
I had to do it 4 times. I'm on my fourth HD7. Stuff like placing tiles and the arrangement of you main page is manual, though.
MartyLK said:
It isn't complicated. It's actually very simple. Sign into Live.com and that will sync most of your info. Connect to Zune and the rest will be loaded.
I had to do it 4 times. I'm on my fourth HD7. Stuff like placing tiles and the arrangement of you main page is manual, though.
Click to expand...
Click to collapse
Tiles and settings is what it comes down to? Ok well even with this issue I don't really care if its there. My phone only died once, when I first got it, and there was only one case where I had to turn the phone off because of an app. As long as its not confirmed by Microsoft that it is a hardware issue, I could care less, it will get fixed if it is software related. So this thread made me come to this conclusion. "If its not a hardware issue confirmed by Microsoft then I dont care"
Sent from my HD7 using Board Express
Paul Nur said:
Tiles and settings is what it comes down to? Ok well even with this issue I don't really care if its there. My phone only died once, when I first got it, and there was only one case where I had to turn the phone off because of an app. As long as its not confirmed by Microsoft that it is a hardware issue, I could care less, it will get fixed if it is software related. So this thread made me come to this conclusion. "If its not a hardware issue confirmed by Microsoft then I dont care"
Sent from my HD7 using Board Express
Click to expand...
Click to collapse
I just remembered, you also need to manually install the apps you got from the Market. They don't install automatically yet...later in an update, hopefully.
MartyLK said:
I just remembered, you also need to manually install the apps you got from the Market. They don't install automatically yet...later in an update, hopefully.
Click to expand...
Click to collapse
Yes, I agree; having all your downloaded apps (on your phone) sync to ur computer visa versa (computer to phone) would be great. To take it one step further have them sync'ed to your live account! That would be cool. To just input your windows live id on ur new wp7 device and everything but the placement of your tiles and settings would be there. Ahhh, we can only dream, lol. (or hope)
and here is a picture of my screen when i plug in my phone after i get the "connect your wp7 device to a computer" screen.
Paul Nur said:
Yes, I agree; having all your downloaded apps (on your phone) sync to ur computer visa versa (computer to phone) would be great. To take it one step further have them sync'ed to your live account! That would be cool. To just input your windows live id on ur new wp7 device and everything but the placement of your tiles and settings would be there. Ahhh, we can only dream, lol. (or hope)
and here is a picture of my screen when i plug in my phone after i get the "connect your wp7 device to a computer" screen.
Click to expand...
Click to collapse
Actually I was more referring to the way Android 2.2 does it. Sign in to Gmail or the Market and all your apps will be restored. But that would be great...a bit thefty...LOL...if the apps could backup to the PC.
My phone does it too. But only if I let my phone die completely. After the "Break In" for the batt. I don't let my phone die. Usually always have some form of a charger close by. Should I look into swapping it out? I mean it's not that big of a deal for me but if it's something that should be avoided I'll go swap tomorrow.
I have had the issue a couple time but I figured out that I was actually pushing the power and volume buttons at the same time. I have the phone in the case from T-Mobile the Speck. The case seems to make the buttons super sensitive. I paid attention to what I was doing when I plugged it in and realized I was holding it in a manner while plugging it into the charger and computer that was applying pressure (not much pressure either) to the power and volume buttons. I took off the case for the day and didn't have any trouble. So it's back in the case now and I just pay close attention to where I put my fingers when plugging it in.
/)4rk H4r8!n93r said:
I have had the issue a couple time but I figured out that I was actually pushing the power and volume buttons at the same time. I have the phone in the case from T-Mobile the Speck. The case seems to make the buttons super sensitive. I paid attention to what I was doing when I plugged it in and realized I was holding it in a manner while plugging it into the charger and computer that was applying pressure (not much pressure either) to the power and volume buttons. I took off the case for the day and didn't have any trouble. So it's back in the case now and I just pay close attention to where I put my fingers when plugging it in.
Click to expand...
Click to collapse
Nope, holding down JUST the power button, same goes for when it dies. Anyone have any news on what will be in the first update for wp7?
Sent from my HD7 using Board Express
Paul Nur said:
Nope, holding down JUST the power button, same goes for when it dies. Anyone have any news on what will be in the first update for wp7?
Sent from my HD7 using Board Express
Click to expand...
Click to collapse
The same exact thing happened to my HD7 twice around four days ago right after charging (my phone is just 5 days old). I had to take out the battery for the phone to turn on again. Never happened again though. I must have pressed something.
If it's still showing the download screen even if you're not touching the volume button, then the phone is touching the volume button itself. Call 611 or 1-800-937-8997 to set up a warranty exchange. If you bought it second hand, you're stuck with it.
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
grzechu51 said:
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
Click to expand...
Click to collapse
Does he have USB debugging enabled?
grzechu51 said:
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
Click to expand...
Click to collapse
If the phone turns on and boots just plug it in the PC and you might be able to port them to the PC.
Sent from my Nexus 6 using XDA-Developers mobile app
grzechu51 said:
Hello
My friend has Nexus 6, or should I say had. Unfortunately, he dropped his phone really hard on concrete. LCD is completely dead. He is dumb enough to never make a backup of his photos etc. Is there any way to get his data back ? Phone is pure stock.
Thanks for any help
Click to expand...
Click to collapse
Well a very annoying thing about Marshmallow is that the phone requires you to unlock it and select file share over usb mode otherwise it will only charge off a computer, if he had ADB enabled AND had it used on a computer in the past then you can do an ADB pull, but again on a new computer you'll have to confirm that you trust the computer to get adb to work. And even if he had TWRP recovery installed you'll still need to decrypt the phone using a passcode unless he used a unsecure lockscreen. Also if you have ADB access then you can use a chrome extension called "vysor" which mirrors the phone screen onto your computer to interact with it.
EDIT: just read pure stock...
Debugging is unfortunately off.
Is the actual screen destroyed, or just the digitizer?
If the actual screen is toast along with the digitizer, replacing the screen is the only means of retrieving his data. The good news in that regard is that taking apart the Nexus 6 is actually quite easy, based upon iFixit's teardown of the device.
If only the digitizer is gone, there may be some hope. Grab a USB OTG cable and a PC mouse. Connect the mouse to the OTG cable and plug the OTG cable into the MicroUSB port. Android should then generate a mouse cursor that you can use to maneuver around the device. From there you should be able to enable USB debugging if you want, or simply copy his data to Mega, Mediafire, Dropbox, or Google Drive for later retrieval.
I had the same thing happen to my N6. With nothing to lose, I banged it against my palm and saw the screen flicker. After a few more taps, I got the screen to come back long enough to back up data and get me through till a replacement arrived.
Hello all.
My girlfriend dropped her S10, and the screen has smashed. The top ~20% of the screen is visible still, but the rest doesn't work. The screen is responsive some of the time - but hard to tell where I'm hitting anything... and becoming increasingly difficult to unlock (Might be locked out for ___ minutes? Can't tell!)
She's gotten a new phone as the cost of a new screen was prohibitive... but I'm trying to recover the data (photos) from the phone and not having much luck. Plugging in the USB, I'm unable to allow the access to the storage....
I've done a quick google search and have found plenty of 'free download' options (which you have to pay to use of course) to recover data.... is there any actual free tool anyone can point me to in order to get her photos off of the phone? Any help would be greatly appreciated!!!!
Hello nogoodname, try with USB adapter on usb-c with a mouse you should see the cursor is able to navigate.
If not as USB debugging not activated try with recuva or samsung dex
nogoodnames said:
Hello all.
My girlfriend dropped her S10, and the screen has smashed. The top ~20% of the screen is visible still, but the rest doesn't work. The screen is responsive some of the time - but hard to tell where I'm hitting anything... and becoming increasingly difficult to unlock (Might be locked out for ___ minutes? Can't tell!)
She's gotten a new phone as the cost of a new screen was prohibitive... but I'm trying to recover the data (photos) from the phone and not having much luck. Plugging in the USB, I'm unable to allow the access to the storage....
I've done a quick google search and have found plenty of 'free download' options (which you have to pay to use of course) to recover data.... is there any actual free tool anyone can point me to in order to get her photos off of the phone? Any help would be greatly appreciated!!!!
Click to expand...
Click to collapse
You will hardly be able to bring it back. I have everything that matters to me and on PC. In the case of something, I switch everything from PC to the phone. I am writing to you that from now you everything that is important to you, you save for PC.
meric57 said:
Hello nogoodname, try with USB adapter on usb-c with a mouse you should see the cursor is able to navigate.
If not as USB debugging not activated try with recuva or samsung dex
Click to expand...
Click to collapse
That's a good shout. I did actually manage to download Google Home .. then managed to cast the screen to my Nest Hub. Then I was able to see where I was touching and managed to allow access to the PC. Photos copied over successfully.
recuva / Dex...... I'll look into these to see if anything else wanted off the phone! Thank you!
ZmisiS said:
You will hardly be able to bring it back. I have everything that matters to me and on PC. In the case of something, I switch everything from PC to the phone. I am writing to you that from now you everything that is important to you, you save for PC.
Click to expand...
Click to collapse
Yeah... It's not my phone. All my stuff is backed up automatically. My girlfriend has learned a valuable lesson though!