Related
I have now done several test and have found what I believe is a serious bug in the ROM, making the Kaiser virtually useless for business users.
When the device is protected by a password (Start/Settings/Lock), the start menu freezes after ending phone calls. In addition, the backlight turns off.
This only happens if the phone call is long enough (more than a few secs) for the display to turn off during the call. This is to prevent accidental button presses. When the phone call is ended the display should come back up, however, this is where bug seems to manifest itself. Somehow the password protection gets in the way and turns the display off and freezes the start menu.
The reason why this is serious (especially for business users) is that when you use MS exchange sync, many businesses enforce policies requiring a device password (common & recommended practice). This means that the option of turning the device password off does not exist. Therefore, using exchange sync (with security policies enforced) and making phone calls does not work.
I have now made several hard resets and used two different SIM cards. However, I was not able to try this on adifferent device. Therefore, I would be grateful if somebody could try if they experience the same issue. Disabling the device password fixes this, so you won't be stuck if you try.
I will return my device tomorrow for a full refund, unless the store can show that this problem is specific to my device and that a replacement unit works properly.
Many thanks for any help!
Cheers
Magxs
what rom are you using? I have not seen this problem at all on the various AT&T ROMs.
I am using the official & released HTC TyTN II ROM on a device branded as such. Got the device on Tuesday as official retail unit, so it is not pre-production or beta.
Interesting to hear it works on the ATT ROM. HTC must have messed it up. Maybe it is just my device.
Thanks for the info.
Ok, there is a workaround now that I can live with for the moment. All you have to do is to toggle the power off and on when it hangs and it is all back to normal. Not too bad.
Hope they fix it though...
Same error for me!
Hi Magxs
I cannot tell you how pleased I was to find that someone else has experiencing the same problem! I have _exactly_ the same issue. Like, you, I use the phone for business use so there is absolutely no way I can use it without a device pin (well done on discovering that by the way). As you mention in your last post, switching it on & off fixes the issue but it's a bit of a pain.
HTC have got a good reputation on getting fixes out quickly so let's hope that'll be the case here.
Ben
Always good to know you are not alone with a problem. I also have a thread about this over at MoDaCo: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The issue is getting some attention now. Just hope it is enough for them to do something about it.
Hi
I have built a small application that will hopefully resolve this problem, it is over on the thread at: http://www.modaco.com/Bug-Device-password-fre-t258974.html
The problem with the Kaiser seems to be because on a call when it has a password set it's entering an "idle" mode rather than just turning off the backlight. Idle mode is something normally not used on PocketPCs. Once in idle mode it responds to key presses etc but doesn't leave "idle mode" so it appears frozen or in an odd state as nothing lights up!
Regards
Phil
I experienced even more issues!
Please can you share with me if you have found more complete solutions?
I experience "freezing" after long calls, same as you.
But also when replying to SMSs
Even when the device is not used for some minutes: first backlight goes off or almost off, then the start button (software and hardware buttons) become not responsive:solution? Soft reset! or wait 25 secs
Please help
Saulo866
Problem is widespread
I too have this exact same problem. If the phone screen goes off during the call, the end button will lock the screen. Have you noticed that pressing and holding the end button puts a screen lock on the device?. Never seen this in any other device. Normally holding the end button cancels the Data (HSDPA, GPRS etc) connection. I will try the solution and see how I go.
This is just one of a number of problems. I also find the phone goes in "Roaming" mode even when connected to my own provider, and there are annoying problems with calendar synching. Gr8 device...but!
KaiserCallEndFix.exe needed
I cannot log in to Modaco. Even after registration, no validation email sent to me. Can any friend here post the fix for TyTN II ( KaiserCallEndFix.exe) here, so I can download it!
Thank!
This has gone rather quiet, I'm using the Reg edit listed earlier that forces screen to stay on during call but it's not ideal.
Anyone else solved it besides the button press workaround or Phil's Exe file?
I also suffering a different side effect from this problem.
I choose to deactivate the lock function to avoid the on-off procedure after the end of everycall. But every 1-2 days my device stops working because it starts asking for the lock (even though the lock function is disabled!!!!!!).
If I soft reset the device the problem disappears. Does anybody also have this problem?
Is there any news on when HTC will definitely solve this issue?
this problem stilll exists. thought it was just me. Just got 2 phones from orange - complained tothem about this bug & they sent 1 replacement phone. even though I told them it was a software issue. new phone arrived and problem is still there . Orange have escalated the issue to their technical people. I await their response. I also spoke with HTC technical support in the UK who claimed not to be aware of this issue. One thing they did agree with was that if youhave a pin , when asked to input the numbers upon switching on the device , the screen goes half dimmed so you cant see properly what you are tapping in. no mention of a fix anytime soon though. lets hope HTC do sort this out an drelease a fix because I do really like this device.
great forum btw
My phone has had this issue since I got it back in Feb/Mar 08, i just hit the power button on/off and dealt with it. I'm suprised this thread is months only and HTC hasnt fixed it yet. Why are they so slow to fix issues?
omg, thanks god that i am not going crazy,
ive been using a mda vario 3 on t-mobile,
since dec 2008, got the same freezing problem...
hoping for a update to be released by htc etc, then got a replacement phone after 6months, and still same problem.
i just spoke to the technical dept and he doesnt know any problems with this,
thanks for the insight on how it occurs.
so now im gna have a serious complaint abt this, to t-mobile.
and get htc to sort it out.
heheh
Ok, this might be the first real problem I've had with my tilt, in a sense that I have no freakin clue what happened or how to fix it. The front buttons on the tilt as well as my keyboard decided they wanted to stop working and I have no clue how to bring them back... let me start from the beginning.
I installed m2d about 2 weeks ago, its kind of laggy but I'm still impressed with the overall UI as it compliments the tilt. Some bugs started popping up here and there but through the forum I was able to make it run relatively smoothly. Last night my tilt wouldn't connect to my computer, the usb contacts might have gone bad or something, it only works when I put pressure on the cable to keep the contacts together. Than today my screen would wake up for no reason, with no programs or application running in the front or background of the device. It was annoying to say the least. Than I got my first text of the day and went to respond using the actual keyboard, no dice. No response from the keyboard. So as Im typing using the stylus I tried to delete something, and the backspace button on the touch keypad isn't working, so more problems. I want to try and hard reset the device to see if that fixes the problem, but since I can't use the hard buttons on the front of the device I can't hard reset (the scroll wheel, ptt, and ok buttons aren't working either) Is this anything anyone has ever heard of? My tilt is kind of battered after a year of use, but nothing significant has happened within the last month to make me think that something inside came loose, especially since this just started today and it was just sitting on my table all night. I appreciate any and all help. Thanks in advance.
might be "m2d" not compatible ... hair wired ..
I wonder ..whether we can install window CE from pc to h/p through usb link ...
"Last night my tilt wouldn't connect to my computer, the usb contacts might have gone bad or something, it only works when I put pressure on the cable to keep the contacts"
r u using original usb cable ..b'cos now a day I saw many only using normal "small" usb cable head which easily spoil the connector at phone ... too loose for that sharp..
l3urton32 said:
Ok, this might be the first real problem I've had with my tilt, in a sense that I have no freakin clue what happened or how to fix it. The front buttons on the tilt as well as my keyboard decided they wanted to stop working and I have no clue how to bring them back... let me start from the beginning.
I installed m2d about 2 weeks ago, its kind of laggy but I'm still impressed with the overall UI as it compliments the tilt. Some bugs started popping up here and there but through the forum I was able to make it run relatively smoothly. Last night my tilt wouldn't connect to my computer, the usb contacts might have gone bad or something, it only works when I put pressure on the cable to keep the contacts together. Than today my screen would wake up for no reason, with no programs or application running in the front or background of the device. It was annoying to say the least. Than I got my first text of the day and went to respond using the actual keyboard, no dice. No response from the keyboard. So as Im typing using the stylus I tried to delete something, and the backspace button on the touch keypad isn't working, so more problems. I want to try and hard reset the device to see if that fixes the problem, but since I can't use the hard buttons on the front of the device I can't hard reset (the scroll wheel, ptt, and ok buttons aren't working either) Is this anything anyone has ever heard of? My tilt is kind of battered after a year of use, but nothing significant has happened within the last month to make me think that something inside came loose, especially since this just started today and it was just sitting on my table all night. I appreciate any and all help. Thanks in advance.
Click to expand...
Click to collapse
Go to Start/Settings/System/Clear Storage
and your usb is probably whack
@kaiserII...your usb is whack, haha. that **** made me laugh.
having same exact issue
ya it happened to me sunday night, having exact same problem. keyboard doesnt work, and my front buttons dont work exept for the the center button which ends up opening the start menu (wrong command). Im over my 1 year warrenty and not sure what to do. Had to buy a cheap 40 dollar nokia for the time being, please help if someone can. Oh and I did a hard reset, and it didnt fix anything. Booted android with it and 1 out of 5 times the buttons came back, this is really weird/vexing.
l3urton32 said:
Ok, this might be the first real problem I've had with my tilt, in a sense that I have no freakin clue what happened or how to fix it. The front buttons on the tilt as well as my keyboard decided they wanted to stop working and I have no clue how to bring them back... let me start from the beginning.
I installed m2d about 2 weeks ago, its kind of laggy but I'm still impressed with the overall UI as it compliments the tilt. Some bugs started popping up here and there but through the forum I was able to make it run relatively smoothly. Last night my tilt wouldn't connect to my computer, the usb contacts might have gone bad or something, it only works when I put pressure on the cable to keep the contacts together. Than today my screen would wake up for no reason, with no programs or application running in the front or background of the device. It was annoying to say the least. Than I got my first text of the day and went to respond using the actual keyboard, no dice. No response from the keyboard. So as Im typing using the stylus I tried to delete something, and the backspace button on the touch keypad isn't working, so more problems. I want to try and hard reset the device to see if that fixes the problem, but since I can't use the hard buttons on the front of the device I can't hard reset (the scroll wheel, ptt, and ok buttons aren't working either) Is this anything anyone has ever heard of? My tilt is kind of battered after a year of use, but nothing significant has happened within the last month to make me think that something inside came loose, especially since this just started today and it was just sitting on my table all night. I appreciate any and all help. Thanks in advance.
Click to expand...
Click to collapse
Exactly the same thing has happened to me!! Coming on randomly, draining the battery really quickly and the same keys doing the same things as yours i.e. nothing or Start menu. The backspace and space don't work on the on-screen keyboard either. Is it the end of the road or has anyone the slightest idea what the hell to do!?!?!?
Same issue but slightly different
2 days ago I started hearing a noise from my phone that was not something I normally hear. After checking my phone I found out it was the voice recorder program opening up on its own. It started repeatedly doing this and recording automatically. I had to hold down the close option (X) and before it would stop. AFter a reset and when the phone wakes up it always does this now. Along with all these whacky problems my hard buttons stopped working. My scroll wheel and D-pad sometimes work and only the up, down, left and right arrows work on the keyboard. Camera button seems to work sometimes also. All others have stopped responding. Except for holding the power key. I just reflashed my phone to latest phoenix ROM and problem is the same. Is this it for the phone or is there a fix.
Anyone??? Please!!
Try this free fix
I had the same problem as the original poster. My fix was to download AE Button Plus trial and use it to reset my keys to their original setting. I did not have to do the keyboard, just the external keys. Now my tilt works like it used to.
This fixed the problem when clear storage and reloading roms did not.
It doesn't hurt to try since the trial is free.
Good Luck,
Will
same here... help pls...
any one yet has found a solution for this issue??? 2days ago my Kaiser suddenly started with same problems, buttons dont work and the recorder goes on, any one yet found a way to fix it??? thanks...
I have no idea if this will actually help anyone but I installed japanese input on my kaiser once and during the process a registry got edited that stopped my hardware keyboard and the hardware keys (front keys) from working and the fix was to correct the value:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Layouts\e0010411]
edit the 0010411 value to "00000409"
again I have no idea if this will help but it wouldnt hurt to check to see if the registry somehow got changed. Goodluck and I hope you guys figure it out.
didnt work...
dantegl36 said:
I have no idea if this will actually help anyone but I installed japanese input on my kaiser once and during the process a registry got edited that stopped my hardware keyboard and the hardware keys (front keys) from working and the fix was to correct the value:
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Contro l\Layouts\e0010411]
edit the 0010411 value to "00000409"
again I have no idea if this will help but it wouldnt hurt to check to see if the registry somehow got changed. Goodluck and I hope you guys figure it out.
Click to expand...
Click to collapse
thanks anyways "dantegl36" but it didnt work...
I have the same issue
This is intresting, I just posted on this, as I am having the same issue, which of course just started a few days ago. I have the updated UI as well but I installed it as well.
Any idea how to fix it??
keyboard fix "edfc" problem
yes , kaiser tweak slide wake disabled ...it OK
Greetings from Olsztyn Poland
Unfortunately, the problem returned it was only a temporary improvement, sorry
For my tytn2 after rom upgrade, the front buttons do not respond except the central one. the side buttons are responding under the win only but in the bootloader screen they don't respond. and I cannot make a hard reset.
I did a hard reset through the setting menu but still the problem has not been solved. Adding on that the keyboard doesn't work except the arrow keys.
Do anyone can figure a solution for that. except the hardware problem bec I am out of warranty.
Did anyone was able to solve the problem fully?
oo wow, i have the same problem. hope theres a fix
adding to that the the bluetooth is turnino on by itself even if I switched it off and the device by itself after time of switching it off it refuse to start again unless I did a soft reset.
I tried all the avilabe suggestion but nothing worked.
Hiya
This seems to be a problem with the TyTn II - there are several threads in this forum about it, none of which have any working solutions that I ever found...
I spent ages trying different ROMS, Radios and pressing of buttons and haven't found a solution - other than to disown the TyTn II and get another phone! I did pick it up again the other day and it is still refusing to have working buttons or keyboard (as reported by others, only the central buttons seems to work all the time as a Start Menu button).
I did manage to stop it eating battery at a ridiculous rate by turning it to specific radio settings rather than letting it find its own GPRS/ 3G and phone band. I think it was in this thread
I was considering sending my TynTn II to HTC, but I'm not sure it's going to be worth the postage and their service fees as I've already replaced it with a Touch Pro 2. Then again if we ALL sent them in, they might acknowledge some sort of problem with this model.
samstables said:
Hiya
This seems to be a problem with the TyTn II - there are several threads in this forum about it, none of which have any working solutions that I ever found...
I spent ages trying different ROMS, Radios and pressing of buttons and haven't found a solution - other than to disown the TyTn II and get another phone! I did pick it up again the other day and it is still refusing to have working buttons or keyboard (as reported by others, only the central buttons seems to work all the time as a Start Menu button).
I did manage to stop it eating battery at a ridiculous rate by turning it to specific radio settings rather than letting it find its own GPRS/ 3G and phone band. I think it was in this thread
I was considering sending my TynTn II to HTC, but I'm not sure it's going to be worth the postage and their service fees as I've already replaced it with a Touch Pro 2. Then again if we ALL sent them in, they might acknowledge some sort of problem with this model.
Click to expand...
Click to collapse
can I know how did u mange to change the rom? bec even my side buttons refuse to work whenever I am at the bootloader screen and the upgrade through the active sync failed.
Hi
I purchased my AT&T 3G compatible Nexus One the first day it went on sale, I just updated to Froyo and I notice that sometimes my screen fails to respond. I have to power on and off my screen for the issue to go away. Some examples are when im typing and I hit and key and it chooses another one or i'm trying to scroll on the menu and even if im picking something from the top the phone highlights the menu icon at the bottom. Are this issue just with my phone? has anybody been able to fix this?, If i call HTC support and they send me and new phone will it have the same issues?
Please guys let me know... this is driving me crazy
MEGABYTEPR said:
Hi
I purchased my AT&T 3G compatible Nexus One the first day it went on sale, I just updated to Froyo and I notice that sometimes my screen fails to respond. I have to power on and off my screen for the issue to go away. Some examples are when im typing and I hit and key and it chooses another one or i'm trying to scroll on the menu and even if im picking something from the top the phone highlights the menu icon at the bottom. Are this issue just with my phone? has anybody been able to fix this?, If i call HTC support and they send me and new phone will it have the same issues?
Please guys let me know... this is driving me crazy
Click to expand...
Click to collapse
the screen on this phone blows... plain and simple... you will just have to get used to it...
do you think i should get rid of it?
Hi,
Don't get rid of the phone. You don't have to reboot, just lock the screen by pressing the power button, then unlock it. I've had it a couple of times but it goes away when I do that.
Also, be aware that it's very sensitive to any part of your hand that might be leaning over the edge of the screen, or hovering over the touch buttons. For example if my finger is hovering over the home button but not touching it, and then I touch somewhere higher up on the screen, it may respond as if I had pressed menu.
cmstlist said:
Also, be aware that it's very sensitive to any part of your hand that might be leaning over the edge of the screen, or hovering over the touch buttons. For example if my finger is hovering over the home button but not touching it, and then I touch somewhere higher up on the screen, it may respond as if I had pressed menu.
Click to expand...
Click to collapse
So...are you saying we are holding the phone the wrong way? Lol.
the nexus has this issue with the screen. its not a big deal, just lock the screen and unlock it, it fixes the problem. its some kind of mis calibration issue. yeah it sucks, but not the end of the world. only takes 2 seconds to fix it.
joshlusignan said:
So...are you saying we are holding the phone the wrong way? Lol.
Click to expand...
Click to collapse
Heehee. I guess Android isn't immune to that either. Nor is the EVO or Droid Incredible (not identical problems but they're still there). I think it's inevitable that as we try and jam more and more "magic" into a single unit, things start to crosstalk in unpredictable ways and glitches emerge.
I have to say, the touch-sensitive buttons on Milestone & N1 really throw off people who haven't used them before. If I pull up a picture or video and I'm showing it to someone, inevitably they clutch the phone with a finger on a touch button, and then I have to get them back into the app and explain what not to touch. That's one reason I'd rather have physical buttons such as on the Desire.
I have this touchscreen problem as well, and yes its a big deal for me! I spent $580.00 for this phone. This shouldnt be happening at all! I've tried all sorts of troubleshooting(deleting cache partition, updating to the latest froyo, restoring factory settings, tried without installing 3rd party softwares, etc..) before i finally came to the realization that this is a hardware issue. Ive tried narrowing down to possibly when and how it occurs, but you can't. It just happens when it happens. It's impossible to predict. When this problem occurs, watch closely to where the calibration is off. During the problem, the calibration is only off on the bottom half of the screen, more so close to the bottom right. The top part will work perfectly. You can test this out by swiping left to right or vice versa on the homescreen. This problem will also affect the Pinch-to-Zoom in Browser, and the ability to type correctly using the default keyboard or 3rd party's like Swype. I received an exchange thru HTC a couple days ago, and not only was this exact touchscreen issue prevalent in this unit, but also it suffered from the purplish screen tint. This issue seems to have existed since they first launched this phone, but for some reason there has been no fix for it. It's funny that the EVO received a software fix promptly after the issue was reported by many. Why not the N1?? Because it's hardware, that's why! Feature wise, this phone is by far my best PDA, I mean I really love this phone, but $580.00 is too much for such an issue to exist. I'm hoping that there's only a number of bad batches floating around. I would say, if i receive 4 exchanges, all with the same exact issue, i may look into a class action. I definitely wouldn't want to be stuck with this problem after my year warranty is up!
I haven't had the 'crazy screen' thing since FRF85B, I assumed they'd fixed it.
I haven't had it since upgraded to Froyo too
not hardware problem
I encounter this problem a couple of times and I tested two things: useing trackball I ran touch sens app and tested the touch sensor, it was fine, second I killed all apps using a task man and it fixed the issue. I am on froyo.
Sent by my Nexus one.
I experienced this yesterday for the first time on FRF91 (unrooted Stock build). I couldn't press the "enter" button on stock keyboard. It just kept choosing Delete instead. Lock/unlock screen via power button sorted it.
So the problem is still there in latest build of FroYo (for me anyhow!)
Anyone else?
I've had this problem ever since I got my N1. Sometimes made me want to switch back to my iPhone! Makes it a lot harder for my son (2 1/2) to use the phone too.
Seems reports are mixed to whether froyo fixes it or not. But it gives me hope. I've been using CM5.0.8, holding out for their final release but this gives me a reason to try MCR.
I have upgraded to FroYo FRF91 but still see the same issue.
Sometimes I face with the calibration's flaw for the left bottom corner of the touch screen.
What a shame I have paid 750$ here for this phone. I really love it but this flaw screwed up all the pleasure.
cpm said:
I experienced this yesterday for the first time on FRF91 (unrooted Stock build). I couldn't press the "enter" button on stock keyboard. It just kept choosing Delete instead. Lock/unlock screen via power button sorted it.
So the problem is still there in latest build of FroYo (for me anyhow!)
Anyone else?
Click to expand...
Click to collapse
i have two n1, one has this problem occasionally, the other one never. Both run same kernel, rom and apps
A quick lock and unlock fixes the problem
watercool said:
i have two n1, one has this problem occasionally, the other one never. Both run same kernel, rom and apps
A quick lock and unlock fixes the problem
Click to expand...
Click to collapse
So it is a hardware issue? Maybe we can get htc to replace our phones.
Well looks like I still have this issue with frf91.
crimsondr said:
So it is a hardware issue? Maybe we can get htc to replace our phones.
Click to expand...
Click to collapse
i think no one really knows. Would be a strange hardware issue which can be fixed by locking and unlocking.
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
Not sure whats going on with youtube, but I recorded another one here http://www.youtube.com/watch?v=_XDcA7c2Rb0
If it doesn't work, try again in an hour or so... hopefully youtube will have pulled its finger out by then and finished processing the vid!
Here's another vid of the keyboard going mad in the messaging screen... hohum..
http://www.youtube.com/watch?v=goFLPT9UcCM
If you press the volume buttons when it happens, it seems to fix it (well it did for me the one time I got to try it).
Gordon.
mictho100 said:
Hi Guys, the home screen (and all other screens on the phone) flicker and fizz on my HD7. It comes and goes. It started doing it yesterday and a reboot fixed it, but its come back today. It even got to the point where I could not unlock the phone because I couldn't see the keyboard on the screen. The whole screen was black. I eventually managed to unlock the phone because I remembered the location of the keys, but its a bit weird. The only thing I have installed recently is the Faceboot app. I think I'll remove that to see if it makes a difference.
Video here http://www.youtube.com/watch?v=uV2rREcoiOQ
Click to expand...
Click to collapse
What were you doing before this happened??
Absolutely nothing! I literally just press the power button to turn on the screen to login to the phone (note: Im not booting, the phone is only asleep) and the issue is there. Its doing it by itself. As far as I can trace back my steps there could be two causes I can think of. Though these might just be a coincidence obviously. I installed the Facebook App (which is now removed) and I changed the wallpaper to a photo I took with the phone's camera. Not exactly 'hacking'.... I removed the Faebook app and changed the wallpaper and rebooted the phone. Its been OK since yesterday, but we'll have to wait a bit longer to see whether it returns. The keyboard bit is especially funky, as its a pain to type anything when all the keys are flashing randomly....
This has happened about 3 times to me -- always when I'm running some fairly intensive UI operations - scrolling around the Zune hub, the marketplace. Could be a coincidence, I guess.
check this out
http://social.answers.microsoft.com...7/thread/a67013c6-5e38-47ac-a486-495e8b1dbdac
+1 (HD7) Happened a couple of times (wasn't doing anything special).
happens to me from time to time.. sometimes itll go away or i just reboot the phone.
it seems to happen when im doing a lot of things, i figure its just early glitches in the software
I've had both of these glitches today (the flickering home screen and the bizarre looking messages app), and I only bought the new handset yesterday. I know it's early days for WP7, but I really would have hoped there'd be some degree of stability.
Anyway, regardless of what I think, I'd appreciate the ability to terminate an application myself since this would appear to be related to a process not releasing the screen completely. Can't do it at the moment, but I hope Microsoft can give us that capability in the first service release.
Similar Problem
Hey,
I've watched the Youtube videos that were posted and my problem is similar but worse, the screen doesn't just flicker it turns into a kind of trail when I scroll up and down on the home page. So for example my top two tiles are Phone and Messaging, when this happens I get partial images of those two tiles up and down the screen.
I'm not sure whether this is just a software issue or whether its worth returning now while its still relatively new and getting a new one.
I will see if I can find the photos I took on another phone and post them.
Any thoughts will be gratefully received.
Many thanks,
Jess
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Just once for me. What I noticed about it when it happened, was that it reminds me of the gleen flicker on the xbox360 when you power it off.
I get my screen completely garbagging maybe twice a week, reboot cures it. I suspect a firmware glitch which I'm hoping Nodo will cure.
lynxboy said:
Hi Guys,
Sorry to drag up an old thread but I work for a major UK Network in the technical team and I've had a few customers reporting this fault on their HD7's. I'm just interested to see the general consensus of users and whether they have suffered this issue be it intermittently, constantly or even just once or twice. I'm also interested in whether there are any temporary solutions to the problem. I may be able to raise this further with HTC although from the looks of it, there are numerous cases open regarding this complaint. The puzzling factor is it only seems to affect the HD7 and not other WP7 handsets.
Thanks in advance.
Click to expand...
Click to collapse
As you imply, this is a known issue. Its also been fixed already by HTC in a subsequent firmware which football has made available on another thread. For those not comfortable with flashing the firmware manually the updated firmware will be included in the NODO update.
A post in this thread http://forum.xda-developers.com/showthread.php?t=1003919&page=2 confirms that the firmware is updated once Nodo is applied to a handset - 2250.09.16901.401 to be exact.
I manually flashed firmware 2250.09.16803.206 to my device which fixed the video issues.
Seems rather telling that you have come to XDA-devs rather go through your carriers formal business ties to HTC??
Problem: Samsung galaxy note 9 screen started flickering green occasionally for about a week then after that it went completely green and could barely see anything on the device until it just went completely black screen then green again.
https://www.sammobile.com/news/more-users-facing-green-tint-display-issues-different-galaxy-devices/
I have seen a large number of posts posted on other websites, and many users sent to the Samsung community, but the posts were deleted by the community administrator. This is a global error! I have lost my patience with Samsung and called the after-sales customer service. The customer service only asked me to take the after-sales test. Modern people's life is almost inseparable from the mobile phone. Now my mobile phone display is almost unusable. This is Samsung's own wrong firmware. As a result, after I updated the October patch, the error was not fixed! My work life has been affected! Samsung has not yet acknowledged the problem and has not actively responded to it. Samsung Note 7 has experienced a battery explosion, and now the screen of Note 9 starts to flash green. Samsung is really bad! Even so, the Samsung community manager deleted a lot of feedback about the screen turning green and flashing. I think Samsung’s attitude is problematic! Samsung exploded in note 7 and lost some fans. Now Samsung is not actively fixing the issue of the screen turning green! Caused me to dislike Samsung!
From what I've heard the screen need to be replaced. Buggy software update caused it to damage but samsung is playing dumb by denying it. The screen replacement would cost more than half of the phone's price.
Rosli59564 said:
From what I've heard the screen need to be replaced. Buggy software update caused it to damage but samsung is playing dumb by denying it. The screen replacement would cost more than half of the phone's price.
Click to expand...
Click to collapse
Yes, I went to the after-sales service to confirm, the screen needs to be replaced! Users need to pay for Samsung's wrong firmware!
I will never buy anything from Samsung again!
pichai said:
Yes, I went to the after-sales service to confirm, the screen needs to be replaced! Users need to pay for Samsung's wrong firmware!
I will never buy anything from Samsung again!
Click to expand...
Click to collapse
I have same problem,this is shame of Samsung to not be interested for this problem, and this is my last samsung phone for ever!
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
The problem is that I have a broken screen and then it always stays green, or it is not the screen, as in this case and if you turn it on in one way it is green and if you turn it on in another it is fine. perhaps it is a case of planned obsolescence
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
This didn't work. It seems a new screen is required. This will be my last samsung for sure... Fisrt, the bad ROM with the Note 4, now this.
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
I have this issue with my Samsung Note 9. I searched the internet and found this post. I followed exactly what was said here and this definitely works. It solved my issue., no more green tinted screen. Now I just need to get out of the habit of using the physical button on the side of the phone for turning "on" my phone. Hopefully Samsung will fix this issue soon so we can use the phone as intended, but until then, thank you for helpful information and finding a solution to the problem.
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
It's a great solution. To all those who are saying that it's a hardware issue, it's not. Samsung messed it up and the service centre guys are brainless and uneducated enough to not know that.
I would like to propose a better solution - instead of tap to show and then force clicking the home button, you can set always on to permanently show and choose the home button option. That way, you will only have to press the home button and won't have to go for the extra procedures.
Again, this method is just a modification to the original hack and kudos to the editor for thinking that way!
defilante said:
(Procedure S9 and note9 but should work on all with always display)
It's a software problem.
I show you.
Activate always on display, choose "home button and clock" and "then tap to show".
Exit settings.
Turn off the phone with the physical button on the side, and turn it back on in the same way after two seconds.
Now the screen is green.
Now turn off the phone with the physical key.
Touch the screen, the clock appears and under the virtual key, turn on the phone with the virtual key.
Now everything is fine.
Give it a try, if it works write it here.
Because it would be immoral to spend $ 250 to repair a phone that is only a software problem ..
Click to expand...
Click to collapse
Worked for me. Thank you!
This is not only a software issue.
Only solution to change your display.
Rule #1 if your OS is fast, stable and fulfilling its mission...
Do Not Update!
This goes double for carrier phones. AT&T for example will wreck your phone with their later updates.
With Pie and above security isn't an issue unless you do something stupid. Don't get sucker in by scare hype.
Always redundantly backup critical data to at least 2 hdds and always be ready to reload. Reload if you can't resolve a malware issue asap. Cover your ass...ets
Your Sammy will run well for many years if you leave it be
defilante's method worked for me. However, if I am on the phone and need to use another app after the screen has gone to sleep, I have a green screen again. In other words, doing phone calls, I can't access any other app and see it. Once the call is over I used the method mentioned and clear screen again.
Not a Note 9 or S 9 but I got the same issue with Note 10 plus 7-6 days ago and I couldn’t go to a service centre to fix it. now the green screen issue is gone. I don't know how but it's totally gone. I just used the device usually with that green screen error around 4 - 5 hours per day (but stopped all the heavy works and reduced screen brightness too.) and yesterday evening I saw the green screen had gone when I unlocked phone. so my advice is just give it some time to check if it'll be restored and fixed.
In case if it's fixed don't use the phone heavily as you did before (If you've used heavily) and use it under low brightness (don't maximise it).
I got the same issue one fine day and even the device reset option did not work for me.
THe only option which works is to keep the "Always on" screen activated and unlock through it. Anybody saying ITS A HARDWARE ISSUE, must be able to answer that why the hardware works fine if unlocked via Always on screen and not when unlocked normally.
Its a temporary measure and the problem is very irksome. One side I have to live with an additional battery drain of Always On screen now. And on the other side, the issue still persists if I get a call from someone as the screen is green and totally unreadable (especially under sunlight)
Did anyone try a Custom ROM and got this issue fixed? I am going to try custom rom only for this issue and thought of checking here just in case.
When people buy sammy phones at sucha high price, the expected device life has to be much much more compared to Chinese phones, else why pay such high premiums.
banjara said:
I got the same issue one fine day and even the device reset option did not work for me.
THe only option which works is to keep the "Always on" screen activated and unlock through it. Anybody saying ITS A HARDWARE ISSUE, must be able to answer that why the hardware works fine if unlocked via Always on screen and not when unlocked normally.
Its a temporary measure and the problem is very irksome. One side I have to live with an additional battery drain of Always On screen now. And on the other side, the issue still persists if I get a call from someone as the screen is green and totally unreadable (especially under sunlight)
Did anyone try a Custom ROM and got this issue fixed? I am going to try custom rom only for this issue and thought of checking here just in case.
When people buy sammy phones at sucha high price, the expected device life has to be much much more compared to Chinese phones, else why pay such high premiums.
Click to expand...
Click to collapse
So the display completely normal when you run it like this? If you have the tap on AOD option, it should use little battery.
Try not using the lock screen at all. I double tap on/off always.
With its millions of semiconductors throughout it could still be a hardware issue. Ever wonder what happens when just one fails?
You maybe bypassing the damaged pathway...
blackhawk said:
So the display completely normal when you run it like this? If you have the tap on AOD option, it should use little battery.
Try not using the lock screen at all. I double tap on/off always.
With its millions of semiconductors throughout it could still be a hardware issue. Ever wonder what happens when just one fails?
You maybe bypassing the damaged pathway...
Click to expand...
Click to collapse
I dont have enough knowledge on this subject to either completely agree or disagree with you.
Let me try few custom ROMs and old official firmware versions and then I will be able to say anything conclusively.
Cheers!
banjara said:
I dont have enough knowledge on this subject to either completely agree or disagree with you.
Let me try few custom ROMs and old official firmware versions and then I will be able to say anything conclusively.
Cheers!
Click to expand...
Click to collapse
If the original stock firmware doesn't function as it once did, then the hardware state has changed.
If you can avoid using that pathway with different firmware than the defect is irrelevant.
It's rather interesting but it's just a guess on my part.
Are there any redundant pathways? Self healing for any circuits other than flash memory cells? Don't know but I suspect not.
Pretty amazing these devices last as long as they do.
brandon2001 said:
defilante's method worked for me. However, if I am on the phone and need to use another app after the screen has gone to sleep, I have a green screen again. In other words, doing phone calls, I can't access any other app and see it. Once the call is over I used the method mentioned and clear screen again.
Click to expand...
Click to collapse
My wife's Note 9 has had this problem since mid-2021. I bought her a Pixel 6 as a replacement. Always-on display indeed works but as you said, once you're on a phone call, you in trouble again. Amazing Samsung has totally ignored this - I guess the phone is old enough to pretend like this problem doesn't exist.
Adding my experience to the mix. Bought my unlocked Note 9 (512GB) the week it was released. Never had a problem until 2-3 months ago. Started having an issue with an app not recognizing that it was paid for so I did a factory reset for the first time since I purchased the phone. After the reset, boom, green screen just like everyone else and the same workarounds work as well. Doesn't feel like a hardware issue and Samsung/UBreakiFix have been no help. Samsung really needs to step up quick because I'm getting ready to go out and buy an iPhone 13 Pro Max.