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Hi folks,
I've done a fair bit of searching and although it has been briefly discussed before I can't see any recent mentions about Helium (aka Carbon) from clockworkmod (https://play.google.com/store/apps/details?id=com.koushikdutta.backup&hl=en).
The Google Play store page for the app mentions that the app doesn't work on the Xperia S and Z due to some changes Sony made, however when I first got my Xperia Z (at launch in the UK), I was able to backup app data (and some apks) from my Galaxy S3 and restore them onto the Xperia Z without any issues.
Given there have been a few software updates from Sony since launch, does anyone have any recent experience with Helium, specifically whether it works correctly to backup and restore to the Xperia Z? I couldn't find a suitable thread or forum to try to ask the developer directly what the specific issues were with the Xperia S and Z that led to the warning on the app page.
I had a problem restoring Apps with this app after full factory reset. It always crashed. Tried to restore from SD card and CLOUD. on my galaxy s3 it works fine. The build in sony's backup and restore app is doing great.
neoxkid said:
I had a problem restoring Apps with this app after full factory reset. It always crashed. Tried to restore from SD card and CLOUD. on my galaxy s3 it works fine. The build in sony's backup and restore app is doing great.
Click to expand...
Click to collapse
Thanks for the reply. What does the Sony app actually backup? Does it include some/all apks and the actual app data too (e.g game progress)?
Yes, it includ app+data, even clock alarms
Hi. Why doesn't work the program to NOT ROOT galaxy s2 with android 4.1.2?
It bring me that message
"An error occured while perfoming your app backup. A log of the error has been sent to ClockworkMod. Clock Backup to attempt to backup the remaining apps."
I have do ALL the steps you are describe but the program DOESN'T WORK..... Can you please suggest me something?
Helium kept telling me that I had a backup password which I had never set.
fits79 said:
Hi. Why doesn't work the program to NOT ROOT galaxy s2 with android 4.1.2?
It bring me that message
"An error occured while perfoming your app backup. A log of the error has been sent to ClockworkMod. Clock Backup to attempt to backup the remaining apps."
I have do ALL the steps you are describe but the program DOESN'T WORK..... Can you please suggest me something?
Click to expand...
Click to collapse
Hi, the problem is your rom
No it ISN'T the my rom.
And that is because i try it into to galaxy s2.
01. With Oficial and NOT root 4.0.3 sales code eur
02. With oficial 4.1.2 nordic sales code nee
So........
I decided to unlock and root my phone. So I did some backups with mybackup pro and decided to give a try to helium (because I never managed to restore the data of the apps with mybackup pro, just with root). I did the backup, saved it on the internal storage, copied it on my computer, unlocked my phone, rooted it, installed helium, copied the backup to the internal storage and... when i try to restore the backup from the internal storage it doesn't find it... I am now trying to reinstall it, don't give it su and see if I see the backup... if I don't see it... well.. idk what to say... I do a backup and then I cannot restore it? nice (sarcastic)
Edit: no.. I cannot find the backup
dreamxp said:
Helium kept telling me that I had a backup password which I had never set.
Click to expand...
Click to collapse
yes same problem here, it seems the devs of this app are idiots
I started using this for the first time last week. Now I'm making a new backup and it is asking me to connect my phone to the computer again. do I need this each time I create a backup to my external sd card?
Samribi said:
I decided to unlock and root my phone. So I did some backups with mybackup pro and decided to give a try to helium (because I never managed to restore the data of the apps with mybackup pro, just with root). I did the backup, saved it on the internal storage, copied it on my computer, unlocked my phone, rooted it, installed helium, copied the backup to the internal storage and... when i try to restore the backup from the internal storage it doesn't find it... I am now trying to reinstall it, don't give it su and see if I see the backup... if I don't see it... well.. idk what to say... I do a backup and then I cannot restore it? nice (sarcastic)
Edit: no.. I cannot find the backup
Click to expand...
Click to collapse
I have the same problem... Hi%5... hope somebody will look into this matter ...
---------- Post added at 11:20 AM ---------- Previous post was at 11:03 AM ----------
If you're still interested.. (if u want the app data. i.e : savegames) I found a way.. Just keep those backup files in your computer. And then download the apps you want to restore.. Then make backups of them again.. Then they will have those backup up files in the "Carbon" folder. Then copy the folders inside without the "nomedia" file. It then the app will show the backup & viola... Apps restored...
Sent from my Xperia V using xda app-developers app
fits79 said:
Hi. Why doesn't work the program to NOT ROOT galaxy s2 with android 4.1.2?
It bring me that message
"An error occured while perfoming your app backup. A log of the error has been sent to ClockworkMod. Clock Backup to attempt to backup the remaining apps."
I have do ALL the steps you are describe but the program DOESN'T WORK..... Can you please suggest me something?
Click to expand...
Click to collapse
Same issue for me
Helium works fine for me, only problem is that messages are stored 'the wrong way' in Sony stock-ROM's last time i tried one of those.
Urticant2 said:
Hi, the problem is your rom
Click to expand...
Click to collapse
I had the same problem, just unplug your phone from the usb and it works
mljjlm said:
Helium works fine for me, only problem is that messages are stored 'the wrong way' in Sony stock-ROM's last time i tried one of those.
Click to expand...
Click to collapse
Is there something weird about the way messages are stored in general? Everything else seemed to work - the one thing I can't seem to figure out is how to restore text messages (com.android.providers.telephony.ab) - I've tried to do it as a whole app using the PC interface, tried copying the folder as a replacement via Android File Transfer to the 'carbon' folder, etc.
When I try to restore via helium server, it quickly shows me everything as restored but I don't see the messages. When I try to do it manually (e.g. force copy), I don't see an option under "Restore and Sync" to actually select messaging.
Am I missing something stupid / obvious? The raw data seems to be there (for example, call logs were uploaded just fine, text messages seem to have an issue).
--Dan
bfettd said:
Is there something weird about the way messages are stored in general? Everything else seemed to work - the one thing I can't seem to figure out is how to restore text messages (com.android.providers.telephony.ab) - I've tried to do it as a whole app using the PC interface, tried copying the folder as a replacement via Android File Transfer to the 'carbon' folder, etc.
When I try to restore via helium server, it quickly shows me everything as restored but I don't see the messages. When I try to do it manually (e.g. force copy), I don't see an option under "Restore and Sync" to actually select messaging.
Am I missing something stupid / obvious? The raw data seems to be there (for example, call logs were uploaded just fine, text messages seem to have an issue).
--Dan
Click to expand...
Click to collapse
Hmm.. I just used the SD-card backup, so I don't know about other stuff
mljjlm said:
Hmm.. I just used the SD-card backup, so I don't know about other stuff
Click to expand...
Click to collapse
So I came up with a solution based on what works for others. Why this works when it didn't previously is beyond me, but hopefully someone else can use it if individual parts of their Helium backup don't work properly (in theory it should work for any app / SQL dataset). The whole point of Helium is that we're running non-rooted phones and so Titanium Backup or the like aren't applicable. For reference, I'm running an N4 to OSX 10.7.x
1. Use the Helium Server to create a full backup.
2. Wipe phone or whatever you need to do (I had to do a factory reset for Google since it's an N4 and my proximity sensor is dead).
3. Install the apps you had previously via Play Store (pain in the a**).
4. Run Helium server and upload the backup data.
5. Update apps as needed (should be auto but who knows for individual stuff).
6. Check app data in apps. Texts are obviously easy to see for me. Hopefully everything restored nicely for you here.
***Now for the bit for people who got corrupted restores.
7. Unzip the backup file on your computer, select the .ab files that correspond to the missing / corrupted restores and then zip those into a new file on your computer (for step 9). Keep these files handy in unzipped form as well for step 10.
8. Perform a new Helium backup of those sections onto the internal SD card (yes it will be blank, worry not).
9. (Optional step): Run Helium server and upload that new zip file (with the stuff that didn't make it) alone. Try restore. Unlikely to work but worth a shot.
10. Running Android File Transfer, find the SD card, find the folder 'carbon' and then find the corresponding sub-folders that have the modules that were corrupted. Replace the SD card backups of the broken modules with the good ones from your computer.
11. Run Helium restore again, but only for the sections you want (I swear, for me Messaging didn't show up the first few times but after step 10 it did).
12. Wait, hoepfully it works well. I would reboot after running the restore to a) kill Helium and b) confirm functionality.
FWIW, my telephony.ab was 1.8MB and took SIX hours to restore. Seriously. Yeah yeah, that's a lot of texts but six hours? I've since added "SMS Backup & Restore" to my phone and will probably just use that, map out my phone layout and functionality and just manually replace apps from now on since most data is in the cloud. You lose some stuff, but prima facie it's boat tons easier.
Hopefully that helps someone else who had the same issues.
--Dan
Somehow my phone got soft factory reset (lost all the apps but the files) when i tried to install the apps that I had before it throws a play store error while installing saying it couldnt be installed because of an unkown error "-24" plz helpp
Why are you mocking Koush? Yes the Koush. He made this app. He specifically said in the app description that:
Note: Helium is NOT available to Motorola devices. This is because Motorola phones have a bug that break Android's backup mechanism. Until this is fixed by Motorola, Helium will not work on those Androids. You can download Helium manually here:
http://download.clockworkmod.com/apks/Backup.apk
If you find that Helium *does* work on your Motorola Android, please notify me.
Note: Some Sony devices have issues with Helium. This includes the Xperia S and Xperia Z. Sony has *disabled* backup on these devices completely.
Click to expand...
Click to collapse
I needed to restore my Z1 to eliminate an issue with the phone handling. To be on the safe side, I backed up with PC Companion AND with the on-board app, making sure I selected all the options. I reloaded the O/S and selected "Restore" from the on-board app. It froze while loading the BBC iPlayer at 2%. So I tried the previous two backups and they both failed at the same point. So I restored the backup from PC companion. I t looked nothing like the original backup. Very few settings had been restored, no Bluetooth, all the home page configurations were lost and the combined app folders were no more.
What is the point of the backup if everything has to be manually re-built and re-configured?
Is there a way of backing up and restoring everything including all the settings and personalizations?
You may have guessed that I am not best pleased, especially as the restore has not solved the original phone problem!!!:crying:
Good evening.
I tried to restore my apps from the old HTC One S (with root), to the new Z3 Compact (without root) ugins Helium, but didnt' worked.
-I did a backup on the One S, next I did a backup of a dummy app on the Z3C, so it created a folder called "carbon".
-I put the folders from the carbon folder on the One S to that on the Z3C.
The problem is that when I try to restore the app, Helium doesn't find any backup.
Anyone can help? Thanks...
Alan Slade said:
Good evening.
I tried to restore my apps from the old HTC One S (with root), to the new Z3 Compact (without root) ugins Helium, but didnt' worked.
-I did a backup on the One S, next I did a backup of a dummy app on the Z3C, so it created a folder called "carbon".
-I put the folders from the carbon folder on the One S to that on the Z3C.
The problem is that when I try to restore the app, Helium doesn't find any backup.
Anyone can help? Thanks...
Click to expand...
Click to collapse
Have you tried rebooting and then trying?
mattdm said:
Have you tried rebooting and then trying?
Click to expand...
Click to collapse
Yes.. But nothing changed
I believe Helium mentions in their description that Sony disabled the features needed for the program to work.
I experienced the same thing coming from a One Mini (rooted). Couldn't get anything to work properly. So I opted to just install everything again. I did manage to get the call logs and SMS / MMS messages to the new phone by using My Backup Pro. I purchased it, and clicked on the migrate button (both connected to the same WiFi), didn't need to physically connect anything and all the call logs and messages transferred over.
you can do as i did,
1. back up the apps on your old phone
2. install the apps on your new phone and back them up with helium
3. copy the .ab file from the old phone to the new one
4. restore the backup on the new phone.
i know it seems like a lot of work, but at least it's working
Thanks, but I already reinstalled everything from 0.
It took some time, but now I have a clean phone.
The problem are all the unwanted apps. I miss my rooted HTC
Hi guys, probably posting this in the wrong place, but could someone try and help me?
I'll try and go through this step by step
The file extension of the backup file is .file, which is obviously a generic file, which is no help.
1. A couple of days ago, Dolphin Browser (I don't know the version, sorry) started glitching a bit. So I backed up my bookmarks, and uninstalled Dolphin, hoping to reinstall it. It has glitched in a similar way in the past, backing it up, and restoring it worked.
2. After reinstalling it, Dolphin refused to restore my bookmarks using Settings > Privacy and Personal Data > Backup and restore. When I did this, it said it was restoring, and then Dolphin restarted (As it said it would) and none of my bookmarks were there.
3. I then got an updated version which I had on my computer (Again, no idea what version) and tried installing that, and restoring my bookmarks using the same method as above. Again, it said it was restoring, and restarted with no bookmarks. Each time it did this, it said it was restoring for maybe 10-20 seconds.
4.So, next, I backed up a copy of my bookmark backup to my computer, just in case. I then did a factory reset of my Kindle Fire. Dolphin's backup feature backs up to the Kindle's SD card, so the backup stayed where it should be.
5. I then reinstalled Dolphin Browser, and attempted to get my bookmarks back using Settings > Privacy and Personal Data > Backup and restore. Obviously, this didn't work.
6. I tried using an app called Bookmarks to SD to get my bookmarks back. Didn't work.
7. Posted my issue on several forums, got in touch with Amazon, got in touch with Dolphin, and made several reddit posts. No joy.
8. Got an updated version of Dolphin (an official version, but again, not too sure what the version is) from the Dolphin website. I then tried restoring my newer backup.file. Didn't work, but it did restore my download history, strangely. I then tried restoring an older version of my backup.file, from a few months ago. Initially, it did the same thing the newer backup did, and only restored the download history.
I tried restoring both of the backups with several different versions of Dolphin, and no luck.
With regard to the older backup.file from a few months ago I got working, I've no idea how. After I downloaded an official version from the Dolphin website, I tried restoring both the older and newer backup file several times using Settings > Privacy and Personal Data > Backup and restore. The same restore, restart, nothing, again. I left my Kindle for a few hours because it was pissing me off. Before going to bed, I tried restoring the older file again, on the off chance. This time, instead of saying it was restoring for 10-20 seconds like before, restarting, and nothing, it now kept going. It did this for about 3 hours before I got sick of it, and turned off my Kindle.
When I restarted my Kindle, I tried restoring the old file again with the usual method. This time, my old backup loaded my bookmarks. I did this before I got the emulator. (See below)
I’ve tried:
• Opening the file in notepad
• Opening the file in notepad++
• Opening the file in Wordpad
• Opening the file in internet explorer
All of these methods resulted in either freezing or a file of unreadable text.
Next, I downloaded a Hex Editor, hoping to find out what file extension it was, but I was unable to do this, because I’ve no idea how to. I did quickly look up a guide, and it said the way to work out what file extension you have is to read the first line. I’ll include a link to some screen shots on Imgur.
In addition to this, I also tried downloading a program called TrID to work out what the extension was. It didn’t seem to recognise the extension, so no help there.
I also tried:
• Changing the file extension to HTM and importing it to Chrome on my computer
• Changing the file extension to HTML and importing it to Chrome on my computer
This did nothing. Chrome said it imported the bookmarks, but actually didn't. I tried this with a copy of both my newer file and older file, and nothing.
I've also tried renaming the file extension to dbk, which got the same result as the normal backup. It said it was restoring for a few seconds, then nothing.
Next, I tried downloading Dolphin to my phone, and restoring the backups this way. Same result, said it was restoring, restarted, and nothing. This happened with both an older and newer file.
Finally, I tried getting an android emulator (BlueStacks) and installing dolphin to it, and using Settings > Privacy and Personal Data > Backup and restore, for my newer file. Again, said it was restoring, restart, nothing.
And that's where I am now. I'm open to any suggestions. If there's any way of opening this file so I can get it readable, and copying my bookmarks, that would be brilliant.
Thanks, and I’m sorry for wasting your time and annoying you, but I’m seriously desperate.
IHateDolphin said:
Hi guys, probably posting this in the wrong place, but could someone try and help me?
I'll try and go through this step by step
The file extension of the backup file is .file, which is obviously a generic file, which is no help.
1. A couple of days ago, Dolphin Browser (I don't know the version, sorry) started glitching a bit. So I backed up my bookmarks, and uninstalled Dolphin, hoping to reinstall it. It has glitched in a similar way in the past, backing it up, and restoring it worked.
2. After reinstalling it, Dolphin refused to restore my bookmarks using Settings > Privacy and Personal Data > Backup and restore. When I did this, it said it was restoring, and then Dolphin restarted (As it said it would) and none of my bookmarks were there.
3. I then got an updated version which I had on my computer (Again, no idea what version) and tried installing that, and restoring my bookmarks using the same method as above. Again, it said it was restoring, and restarted with no bookmarks. Each time it did this, it said it was restoring for maybe 10-20 seconds.
4.So, next, I backed up a copy of my bookmark backup to my computer, just in case. I then did a factory reset of my Kindle Fire. Dolphin's backup feature backs up to the Kindle's SD card, so the backup stayed where it should be.
5. I then reinstalled Dolphin Browser, and attempted to get my bookmarks back using Settings > Privacy and Personal Data > Backup and restore. Obviously, this didn't work.
6. I tried using an app called Bookmarks to SD to get my bookmarks back. Didn't work.
7. Posted my issue on several forums, got in touch with Amazon, got in touch with Dolphin, and made several reddit posts. No joy.
8. Got an updated version of Dolphin (an official version, but again, not too sure what the version is) from the Dolphin website. I then tried restoring my newer backup.file. Didn't work, but it did restore my download history, strangely. I then tried restoring an older version of my backup.file, from a few months ago. Initially, it did the same thing the newer backup did, and only restored the download history.
I tried restoring both of the backups with several different versions of Dolphin, and no luck.
With regard to the older backup.file from a few months ago I got working, I've no idea how. After I downloaded an official version from the Dolphin website, I tried restoring both the older and newer backup file several times using Settings > Privacy and Personal Data > Backup and restore. The same restore, restart, nothing, again. I left my Kindle for a few hours because it was pissing me off. Before going to bed, I tried restoring the older file again, on the off chance. This time, instead of saying it was restoring for 10-20 seconds like before, restarting, and nothing, it now kept going. It did this for about 3 hours before I got sick of it, and turned off my Kindle.
When I restarted my Kindle, I tried restoring the old file again with the usual method. This time, my old backup loaded my bookmarks. I did this before I got the emulator. (See below)
I’ve tried:
• Opening the file in notepad
• Opening the file in notepad++
• Opening the file in Wordpad
• Opening the file in internet explorer
All of these methods resulted in either freezing or a file of unreadable text.
Next, I downloaded a Hex Editor, hoping to find out what file extension it was, but I was unable to do this, because I’ve no idea how to. I did quickly look up a guide, and it said the way to work out what file extension you have is to read the first line. I’ll include a link to some screen shots on Imgur.
In addition to this, I also tried downloading a program called TrID to work out what the extension was. It didn’t seem to recognise the extension, so no help there.
I also tried:
• Changing the file extension to HTM and importing it to Chrome on my computer
• Changing the file extension to HTML and importing it to Chrome on my computer
This did nothing. Chrome said it imported the bookmarks, but actually didn't. I tried this with a copy of both my newer file and older file, and nothing.
Next, I tried downloading Dolphin to my phone, and restoring the backups this way. Same result, said it was restoring, restarted, and nothing. This happened with both an older and newer file.
Finally, I tried getting an android emulator (BlueStacks) and installing dolphin to it, and using Settings > Privacy and Personal Data > Backup and restore, for my newer file. Again, said it was restoring, restart, nothing.
And that's where I am now. I'm open to any suggestions. If there's any way of opening this file so I can get it readable, and copying my bookmarks, that would be brilliant.
Thanks, and I’m sorry for wasting your time and annoying you, but I’m seriously desperate.
Click to expand...
Click to collapse
Try renaming the file extension to dbk and then using Backup and Restore in the browser's settings to try to restore the backup.
Sent from my Amazon Jem using XDA Labs
monster1612 said:
Try renaming the file extension to dbk and then using Backup and Restore in the browser's settings to try to restore the backup.
Sent from my Amazon Jem using XDA Labs
Click to expand...
Click to collapse
When I rename the file extension, it doesn't do anything, sadly. Just says it's restoring for a few seconds, then restarts, with no bookmarks. Again, it loads the download data from the backup. I don't think it actually read the file, though, because I renamed it to something unique, and I could only find the original file name. Thanks for the response, though.
IHateDolphin said:
When I rename the file extension, it doesn't do anything, sadly. Just says it's restoring for a few seconds, then restarts, with no bookmarks. Again, it loads the download data from the backup. I don't think it actually read the file, though, because I renamed it to something unique, and I could only find the original file name. Thanks for the response, though.
Click to expand...
Click to collapse
I think your backup file may be corrupted. However, I think Dolphin Browser's support center might help you out. You can try to tweet to them @DolphinBrowser, or you could try one of the other contact methods on their website.
monster1612 said:
I think your backup file may be corrupted. However, I think Dolphin Browser's support center might help you out. You can try to tweet to them @DolphinBrowser, or you could try one of the other contact methods on their website.
Click to expand...
Click to collapse
That's it though, I don't see how it can be corrupted. The older backup acted the exact same way and then randomly worked. I've contacted dolphin in every way, and they just don't respond.
Hey guys,
I finally have time to set up my Pixel 4 XL. I'm coming from a 2 XL (still on Pie) and backed up/restored my apps with Titanium Backup (which I've always done). Of course, both phones have a working root access.
Now I'm facing a huge problem on Android 10 on my 4 XL: no file manager works. They ask for storage permission at the bottom of the screen but it does nothing when I tap it. I checked in the settings and the permission is granted but the app won't scan my internal storage (it says access is denied).
I also have many apps that don't work and are asking to be reinstalled. Is this normal? What's going on here?? I'm already fed up with Android 10 tbh!
If anyone has had the same problems, please chime in!
Thanks.
Ghisy said:
Hey guys,
I finally have time to set up my Pixel 4 XL. I'm coming from a 2 XL (still on Pie) and backed up/restored my apps with Titanium Backup (which I've always done). Of course, both phones have a working root access.
Now I'm facing a huge problem on Android 10 on my 4 XL: no file maneger works. They ask for storage permission at the bottom of the screen but it does nothing when I tap it. I checked in the settings and the permission is granted but the app won't scan my internal storage (it says access is denied).
I also have many apps that don't work and are asking to be reinstalled. Is this normal? What's going on here?? I'm already fed up with Android 10 tbh!
If anyone has had the same problems, please chime in!
Thanks.
Click to expand...
Click to collapse
I haven't had this problem and still use TiBu all the time. Normally I use Solid Explorer to create a single zip-file of my entire TiBu folder on the source phone. I use Root Explorer, too.
First of all, Google's backup has come a very long way and (IMO) it should always be allowed to completely finish restoring your phone. You didn't mention whether you used this option when you first fired up the P4XL, as the option only comes around one time. If you chose to setup from scratch (not using a very recent Google backup from your P2XL, opting instead to "shortcut" by using TiBu) this could be the issue. Wipe the phone, allow GB to do it's thing restoring not only your backup but also ALL of your Store apps. Everything. I even reboot and try to squeeze out a couple more updates from the Store. Then I extract my TiBu zip-file, re-creating the same TiBu folder I had on the source phone. Once the app has root and recognizes the backup folder, do a selective install for ONLY MISSING APPS (the first option). This way you don't inadvertently overwrite a system app, system settings or carry over something old from a previous OS version. At this time you may also want to de-select any old apps you haven't used or don't plan to use going forward, before you hit the restore button.
A pro-tip would be to backup your source phone launcher config in the cloud or offline before starting (I use Nova stored on GDrive). After GB and TiBu have restored everything, I use the Nova backup to restore all my shortcuts and widgets. This method is consistent and mostly error-free for me... YMMV. Best of luck and enjoy your new phone! :good:
v12xke said:
Best of luck and enjoy your new phone! :good:
Click to expand...
Click to collapse
Yeah, I didn't choose the Google backup when I first turned on the P4XL (I don't have a cloud backup, I turned it off on my 2XL because I don't have much space left on my GDrive). I do back up my Nova home screen on my GDrive though.
I did use the "missing apps" setting in TiBu, as I know restoring system apps between different versions of Android is a big no-no. Several apps would FC after doing that though. I ended up reinstalling these from the Play Store (luckily, they weren't any "critical" apps for me). I exported settings for the ones that had the option from my P2XL and imported these on the P4XL. It was a long process but, in the end, everything seems to work now!
Thanks for your step by step guide, it might come in handy at some point
edit.: deleted