I recently bought mi 11 ultra from a local seller who claim it just 10 days used, with genuine invoice.
But I think this piece is having slight gap on back panel, maybe be it is open for some repairs?

As You can see in image I can easily slide small piece of thin paper inside it. I am worried that it is open and will not be water resistant anymore. Can someone verify?
aakashasaj said:
I recently bought mi 11 ultra from a local seller who claim it just 10 days used, with genuine invoice.
But I think this piece is having slight gap on back panel, maybe be it is open for some repairs?
As You can see in image I can easily slide small piece of thin paper inside it. I am worried that it is open and will not be water resistant anymore. Can someone verify?
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Click to collapse
First try online Xiaomi customer support service. Ask them if your phone has repair records.
If there is repair records, you can bring the phone to Xiaomi repair center and request them to deal with the gap you are concerned about. They check the warranty validity and if valid, will repair it.
If there is no repair records from Xiaomi, complain to the local seller you bought from. Tell that seller to fix it, or simply request refund. Warranty from Xiaomi is at doubt in this case.
Sketchy seller will avoid responsibilities by saying that gap is caused by you. Even if you did not cause it, you have no proof.
This is a lesson to learn when buying 2nd hand stuff, you have to check everything right in front of them and better make a video while checking and unboxing at the point.
Related
Hello Guys and Girls,
I recently sent my X1 back to SE for repair as the screen was glitching whilst in active calls (something I couldn't fix through repeated flashing from SE's update service).
I gave the call centre a ring and they advised me to send the unit to my nearest service centre, which I did. At the start of the week, I received an email from the service centre which read "Notification that unit is unrepairable" as the subject and the first thought that popped in to my head was new handset.. Lovely! Reading the email, I found the engineer had concluded that my unit was "Un-Repairable under the Warranty of the Manufacturer" and I was gob smacked, that was definitely not the response I was expecting.
So I gave the call centre a ring for an explanation of the reason and the lady pointed out that the engineer had found cracks in the resin. Now, this is not the case resin that most have complained about but the resin used to cover the main board's components. Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall, so consumer damage seems like a poor excuse! So I asked the lady to escalate my problem because I don't believe that it was caused by me.
I received a letter from SE (sent recorded, signed for!) simply re-iterating what the lady on the phone had said to me and that "Unfortunately we are unable to comment as to how any form of damage has occurred we can only comment on the findings upon completion of the investigation". The best she could offer me was "a gesture of goodwill" by sending my unrepaired handset back free of charge (otherwise 11.75GBP).
I don't really care if they repair or replace, I just want my X1 back in a working condition. What can I do to make that happen? Any hints or tips I can take on board before I respond?
P.S: I’m having to use a Nokia 2330 until this is resolved!
Regards,
- DiLLio
Hi,
first of all: I'm sorry to hear that your xperia x1 is not working properly anymore. All I can say is that its gonna be a tough fight since...
DiLLio said:
Yeah I've dropped the phone a few times but no more than most and it's usually in a sleeve when it does fall
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what else is there to say? Reading your post in my eyes you could have caused the damage and here it really is goodwill you have to count on. And obviously it's too expensive for them to repair under warranty...so they will do everything to blame the damage on you...In my opinion you could only ask what they want for the reparation.
Good Luck!
Uhm, dude, you dropped the phone... That's pretty much there is to it. Dropping a phone, will break it over time. Stop being clumbsy, in the year and a half, I've dropped my X1 once, and that was bc it fell out of my coat pocket - luckily it was in a leather pouch.
Your only option is really to try and convince SE that the resin cracks are stress cracks from normal wear and tear, but that's going to be pretty much impossible to do if you told them you dropped it, or if your casing is all messed up from drop marks.
Thanks for the replies. I stand by the fact that it wasnt because of its time with the floor.
After receiving my phone back from K+N, I've had an engineer open it so that I can see and snap some pictures of the main board and satisty myself that it is infact what they say.
And would you believe it, not a mark on the main board. Nothing.
Gave a SE a call again and argued my point. Apparantly I won't be able to photograph these cracks. Why? Because they aren't visible to cameras. Haha! Okay, so what are they visbile to?!
"Resin which portects the components" would be the top coating/layer and, atleast, indeed be visible to the naked eye. They used a clear resin to coat the main board which would explain why a WORKING main board would show no signs; however, a stressed clear resin would turn opaque and they claim cracks in the resin would definately be visible. We saw nothing!
I've attached the photos and I'd love some insight into what we've missed.
Well now you've definatley voided your warranty if you took it apart...
They wouldnt try and fake anything - i've sent my Xpera to K and N about 3 times now and every time they've got it back to me within a week - First time was cracks - second was keyboard and third was camera. I'm sure these people know what they are talking about - all you can do now is make do.
comeradealexi said:
Well now you've definatley voided your warranty if you took it apart...
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I had my local phone repair shop do it for me, cost me 10GBP just for that!
comeradealexi said:
They wouldnt try and fake anything
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I agree, that would be highly illegal and immoral, but I dont believe that every one of their engineers is adequately capable of fault finding correctly. In my case, I got one who cant tell left from right. Can you see these cracks that they claim, or anything off on the main board for that matter?
I have exactly the same problem. Only difference is mine has never been dropped. The woman in the call centre said she would escalate it. Let's wait and see.
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
The original issue I was having disappeared after I had the unit independently inspected so I solved the problem without SE Nice to know that they actually check the devices before they make their decisions though(!)
If you're having the same issue, I can only assume some sort of undue pressure is being put on a connection/component and causing the distortion on the screen. Else, it really is a more costly fault!
For cases like this I have a legal insurance (lawyers, expert's testimonies...). Not that I actually had to resort to it, but in case I'd have to... heh. But newer admit you had dropped your phone, no, no, you always kept it in a secured leather box barely using it at all
DiLLio said:
Well they clearly hadn't even bothered to open mine up so I hope they do that for you. If your casing is showing signs of cracking, theres a lengthy thread on here complaining about the build quality of the outer case.
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This is a different issue. It's not the case thats cracked it the resin thats cracked.
Nobody got any advice?
Hi i have just had a letter back from K & N saying my Sony W995 was not repairable under manufacturers warrenty, due to the engineer finding cracks in the resin. Is this a standard excuse as i have never dropped my phone and the reason for returning it to Sony was the Number 3 on the keypad was not working.
I have spoken to a girl on the phone and she says she will escilated the problem and has gave me a reference number lets see what happens.
As I expected i got a letter back from sony saying they stand by their decision that the warrenty did not cover the repair of my phone as crack were found in the resin and as a gesture of goodwill they would return my phone unrepaired free of charge.
I bought my C3z some weeks ago in second hands shop. It was a demo model, they explained. After a week the back cover detached from the frame on one of long sides of the devices, which is common issue, I believe. The shop contacted Sony, but they indicated that warranty is void since I carried the device in my pocket (!). Hence it moves and gets hot, which is detrimental for the glue... Anyone similar experiences? Fortunately the shop will glue the back cover instead (at no costs), but I am afraid I can say goodbye to the waterproofing .
if the phone gets hots from nothing then there is something wrong with it.
how is the battery? how old is the device really?
eg: if a unit has been constantly charging for a year, the battery is probably crap by now.
The battery is perfectly fine and the phone doesn't get really hot at all; the argument was that the phone warms up because of my body heat...
Verstuurd vanaf mijn D5803 met Tapatalk
M1chiel said:
I bought my C3z some weeks ago in second hands shop. It was a demo model, they explained. After a week the back cover detached from the frame on one of long sides of the devices, which is common issue, I believe. The shop contacted Sony, but they indicated that warranty is void since I carried the device in my pocket (!). Hence it moves and gets hot, which is detrimental for the glue... Anyone similar experiences? Fortunately the shop will glue the back cover instead (at no costs), but I am afraid I can say goodbye to the waterproofing .
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Click to collapse
Your warranty has nothing to do with your body temperature or carrying your phone in your pocket. Where else are you supposed to carry your phone? They are designed for pockets. Sounds like the service center made up some bs to get the phone out the door.
The phone should have minimum one year (possibly two in EU) warranty, regardless of it being ex-demo or not.
Try phoning Sony service, talk to the helpdesk. They will give you an address of a reputable service centre to send it to for repair. Don't let the shop mess it up with some dodgy adhesive, the service centre will never repair it once it's full of superglue.
Didgesteve said:
Your warranty has nothing to do with your body temperature or carrying your phone in your pocket. Where else are you supposed to carry your phone? They are designed for pockets. Sounds like the service center made up some bs to get the phone out the door.
The phone should have minimum one year (possibly two in EU) warranty, regardless of it being ex-demo or not.
Try phoning Sony service, talk to the helpdesk. They will give you an address of a reputable service centre to send it to for repair. Don't let the shop mess it up with some dodgy adhesive, the service centre will never repair it once it's full of superglue.
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This ^^^
sounds like the phone shop giving you some BS
Thanks. I actually read the warranty regulations and it doesn't say anything about pockets (only in relation to pacemakers). I'll call Sony's service center and report back.
Sony indicated that they had repaired my Z3C, but I received a device with another IMEI, so I think they sent another. Lucky form me, since I unlocked the bootloader of my original device. They even included screen protectors! So hurray for Sony Service . Thanks again @Didgesteve for your advice.
My old Honor 8 has just been booked in for a software issue with Honor/Huawei warranty. SBE in Kent carry out the repairs.
I've just been sent a quite for a full screen replacement because of a small crack at the top of the screen. I told them I don't care about the small crack, ignore that and carry on witht the software issue. They said they won't until i pay £100 for the screen to be fixed which I don't even care about!
So even software warranty is completely void if your phone isn't it 100% physical condition. Better take care of your M20P!
might be that they can't complete the job with having a screen replaced otherwise the small crack might get bigger?
tweedie said:
might be that they can't complete the job with having a screen replaced otherwise the small crack might get bigger?
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perhaps, but its only a software issue
That's right the crack unrepaired will risk water ingress which could ultimately cause apparent software issues.
Just like putting a brand new car tyre onto a busted rim. It just wouldn't happen.
Sorry I hope I don't sound like a ****. Hope you get it fixed.
But yeah. I totally agree. All us guys gals, look after our phones [emoji846]
Huawei Mate20 Pro LYA-L09
Apple and Samsung uses this repair and warranty policy as well. Not only Huawei.
Hi,
My little man threw my rog direct on its face with no screen protector on and the screen cracked, i'm actually quite impressed, it dropped from over a meter of height. and everything still works including the on-screen fingerprint scanner. however I need that screen replaced. Is there any place that have the genuine parts, are the ones from aliexpress genuine? will they still be 120hz? I bought from Asus UK, and they quoted me £300 just for the screen.
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
velvetmxo said:
You can get it from Aliexpress for cheaper. My issue is the repair. Do we have to remove the back panel to get to the screen or can I just go directly in the front and replace it there? the tear downs I found don't explain as they use a lot of jump cuts which doesn't help.
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https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
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Click to collapse
A bit off topic, but his name isnt actually "Jerry" his channel name is Jerry-rig everything (as in to fix or put together using non-standard or improvised materials).
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
cheetah2k said:
https://www.youtube.com/watch?v=LZ-M2WWf2e0
From 6:50. Heat it, remove it...
Looks like you don't need to take the back off. At exactly 7.06 there is a hole thru the black separation layer under the screen for the screen connector for attaching to the mother board. :good:
You can always message Jerry and he always answers questions
Click to expand...
Click to collapse
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
Jake.S said:
Do not repair your phone yourself! If you do it. You will void your warranty, please return the device to your seller and they will send it over to a certified repair place where they have certified Asus techs that are allowed to open your phone up and repair it without warranty being affected. But if you do repair yourself then hardware warranty will no longer be valid.
Keep in mind that the device has 3 warranty types. 1 for the screen, 1 for hardware and last for battery.
So even you cracked your screen warranty is no longer valid for that part, but your hardware and battery has warranty still. So this is why you should not repair it yourself. Unless you want to void your warranty completely.
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My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
velvetmxo said:
there is a lip near the speaker grill and around the glass. I can not tell if he goes around it or under it.. I will look into it again later.
Thanks for the info. The screen is super thin as it dropped knee height and it did not want to turn on. I then saw a hair line and that was that. maybe tempered glass would solve this in the future with a better case since \i used the one that came with the phone.
---------- Post added at 06:47 PM ---------- Previous post was at 06:45 PM ----------
My phone is the tencent version and I live in Japan. I was not sure if the seller on Aliexpress would take it.
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They should unless you can try contacting Asus in Japan to find if there is any certified repair place in Japan or they could possible give you nearest one in next country for you to ship it to them so they can repair it.
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
My Asus Rog Phone 2 screen is broken
I broke my Asus rog phone 2 screen accidentally. Now it's all black but i can receive calls play YouTube etc(the touch works). The service center told they cannot retrieve the data. So I'm planning to install a screen outside using some other trained professionals. Where can i get a good screen? Please share the link. Also please let me know if the data can be recovered.
Update
madsud said:
I broke the display and glass of my ROG 2 by accident. Fell from my pocket when riding bike and was run over by vehicles. There are scuff marks in the frame as well. Lying in service center for last 3 weeks awaiting display to be delivered from head office. Cost of replacement INR 15000 all charges inclusive. The service center says all asus phone displays come with the frame but they are not sure about ROG2 as my phone is the first one they handled. Hoping display comes with the frame so the scuff marks are also gone.
I was told display will arrive next week
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Click to collapse
Did you replace the screen? how much did it cost total?
salespalace said:
Warranty on accidental damages is useless, Luckily I have insurance and am waiting for them to respond with solution, I think they'll just replace like for like
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Click to collapse
I don't think you understood my point. You have two warranty types. One for screen and other for internal hardware and when you break the screen or glass then that warranty is voided for the screen/glass end, but hardware warranty is still valid so opening your Asus Rog phone 2 yourself and replacing the screen will void the warranty for hardware side and that usually is 2 years warranty. Or at least 1 year.
So don't repair your device yourself if you want your hardware warranty voided aswell.
Only a certified Asus technician may open your phone and replace the parts. Since then warranty will remain on the hardware end.
moneyrockers said:
Did you replace the screen? how much did it cost total?
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Yes i did. INR 15000. I think the cost went up as i was collecting the phone. They charged me the old rate applicable when i gave the phone for repair
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Rhbk said:
I also broke my ROG Phone ll recently. Sent it back for repair. I was willing to pay the £226. Then they sent me an email stating the screen part I need no longer exists. They will refund me the repair cost but I am not stuck paying £30 a month for a broken, un-fixable phone. Not sure what to do at this point.
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That's some bull****, I bet they took parts as to expensive to get so they tell you a lie by saying part no longer exists.
Depends where you sent it to. Proper certified repair place won't tell you such thing since they know this device is new and parts are still available.
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
Rhbk said:
After complaining, they said that in certain circumstances they can send devices to Poland. Got them to do it, and I received my phone a week ago with a new frame, screen and battery.
Not sure if it would have happened if I didn't kick up a fuss
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Click to collapse
Well lately battery is stuck strongly with adhesive tape. So removing the battery will damage the battery to, so that's why battery is replaced aswell free of charge.
Even Samsung does the same to their phones.
But good that you complained so it got repaired and is like new now
hasbaz said:
So i broke my screen on a drunken night out and as i had the tencent edition I didn't bother trying asus UK. Bought a screen of aliexpress went to a local repair shop and fixed. It is worth noting that you do have to go through the back as the screen ribbon is looped through the main board just to squash that rumour that you can go through front whole only.
Click to expand...
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How is the screen quality? Do you have the link of the seller you bought? I would not like to try the lottery and get the same ass yours if it worked well. Thanks!
Looking just as good as the one I had before and the part looked identical to the one that was removed. I'm not gonna post the link here as I I'm not sure if it will get moderated away but sent you a DM.
So the screen got cracked to many flat surface. Drops I think. But it also started getting pretty hot. Anyways I'm wanting to replace it. But not gonna send it in to repair it. Seen to many horror stories there weeks without a phone.
So has anyone replaced there screen? and the only place I can even find a replacement is alibaba. I am experienced in screen replacement. So it's crazy that only on alibaba can I find one. Any help would be great.
Screen is not hard to replace at all.
Nubia charges $119 when they got them in stock. Screen only.
Alibaba sells them for about $145 with the frame. Just get one with the frame for an even easyer install.
You will need a metal pry tool. Be very careful not to hit the antenna contacts on the bottom of the frame when prying. There is light adhesive but nothing to strong. It's a tight fit. Just make sure you don't scratch your frame or break any of the contacts. If you do just relax they can be replaced or just resoldered I fixed a few broken ones from people not looking at pictures prior to jamming a pry tool in.
I contacted them to see if they wanna partner with a repair shop my buddy owns here in Georgia and make him a us based authorized warranty repair center. He's got a bunch of certs but that would help cut down on repair times for them. I know his repairs are typically out within 24 hours of it coming in.
Ya Nubia doesn't have any screens available for sale. Contacting support they want 165 dollars. Plus the screen cost. I can do the repair. It's not hard. But was just wanting to order it to repair
Yeah just order it with the frame. It's not a hard fix at all.
So you transplant everything into the new frame? Battery and motherboard?