Incoming calls, no handset audio, headset and speaker fine - Google Pixel 5 Questions & Answers

I have a recurring problem on my new Pixel 5, running on T-Mobile (but usually on wifi calling), running released OTA Android no mods or beta.
When I call out all works.
When an inbound call is received, when I answer normally (expecting to have audio in my ear on the handset speaker) I get silence. Not low volume, silence. The calling party hears me.
I can then switch to either a headset (USB) or the speakerphone and it works fine.
This is frequent but intermittent -- it does not happen every single call, but I cannot see a pattern.
Outbound calls work fine. It's not a broken speaker, it's a software issue.
Is anyone having similar issues? All the searching I do end up with broken speakers and similar, or no audio at all. This is specific to the handset only.
Any ideas?
Linwood
PS. I call it new, but this has gone on for about 3 months, so has persisted against the last 2 (at least) OTA updates.

My sister recently got a Pixel 5 and has had this issue. I also have a Pixel 5 and have not had this issue. We're both on t-mobile. Did this ever resolve? I advised her to switch to the esim, in case it was her sim card. Not sure if she's done it yet. Are you using a regular sim?

Actually I made progress.
First, it got worse, and I had no earpiece audio at all.
Then I called Google, planning a repair or see what they had, they had me put it in safe mode. It started working.
So I was then going to try one application after another to see which 3rd party app was breaking it and.... it never failed again.
So I have no idea. I have hardly any apps on the phone, certainly few that do audio. But in theory if it worked with safe mode but not without (and it would not work without even after a reboot), then it should have been a 3rd party app that did it. However, I've been out of safe mode for 3 weeks, did not uninstall anything, and it still works.
So... no idea. Some software glitch somewhere. Try safe mode.

Linwood.Ferguson said:
Actually I made progress.
First, it got worse, and I had no earpiece audio at all.
Then I called Google, planning a repair or see what they had, they had me put it in safe mode. It started working.
So I was then going to try one application after another to see which 3rd party app was breaking it and.... it never failed again.
So I have no idea. I have hardly any apps on the phone, certainly few that do audio. But in theory if it worked with safe mode but not without (and it would not work without even after a reboot), then it should have been a 3rd party app that did it. However, I've been out of safe mode for 3 weeks, did not uninstall anything, and it still works.
So... no idea. Some software glitch somewhere. Try safe mode.
Click to expand...
Click to collapse
Thanks! I'll let my sister know.

Related

When calling, people dont hear my voice

I've seen people complain of similar issues, but no solutions when searching. Regardless of if I call them, or I'm the one being called 30-50% of the time they won't be able to hear my voice. It's been consistent regardless of ROM (Stock, Cyan, Enom).
It may be a hardware defect (I had one of the earlier phones) but programs such as Shazam and Hertz, which use the mic to collect nearby sounds, work flawlessly and 100% of the time.
Has there been a proposed solution to this problem?
are you accidentally pressing the mute button?
No, mute's not pressed when I look at the screen and nothing changes if I toggle mute on/off.
Are you running a non-stock kernel?
This is also a new google feature. If your voice is that bad sounding, the nexus one cancels the other person from hearing it. This also happend to one of my friends that sounds like hes high half the time.
lol, harsh.
i've had the same problem before on cyan and today again for the first time on enom.
rebooting normally fixes it but i have no idea what causes it.
Do you use a task killer? I think this may have something to do with it, killing an app that phone calls require but I guess it would have the smarts to re-open it if it actually required it.
Same thing happens to me- I would shift position and move my hand and it will start working again. Super annoying.... i returned my phone and got a new one, and it is still happening. Arghhhh

Microphone failure only during phone calls

Most of my phone calls on this device have been pretty bad.
Most people tell me to turn off handsfree or "Hey! Talk louder!".
I phoned myself on a friend's phone and I herd my voice quite clear and whatsapp audios and recordings work perfectly.
Also when in call plugging in a headset and using the external microphone instantly fixes all problems.
I've made sure I'm not covering any microphone when holding the phone (only one next to charger port right?).
I'm really confused also because I've used 5.1.1 to 7.0 and this problem has persisted indicating it's hardware related.
Try shining a bright light in the hole, look with a magnifying glass. Do you see any junk in there? You ought to be able to see a mesh screen (probably dusty / covered in fuzz). AoN
E-Chan said:
Most of my phone calls on this device have been pretty bad.
Most people tell me to turn off handsfree or "Hey! Talk louder!".
I phoned myself on a friend's phone and I herd my voice quite clear and whatsapp audios and recordings work perfectly.
Also when in call plugging in a headset and using the external microphone instantly fixes all problems.
I've made sure I'm not covering any microphone when holding the phone (only one next to charger port right?).
I'm really confused also because I've used 5.1.1 to 7.0 and this problem has persisted indicating it's hardware related.
Click to expand...
Click to collapse
Put the phone in safe mode and check how the microphone works when you call. If you hear perfectly then it's likely to be a problem in the installed applications that have access to the microphone. Need to understand which application creates a microphone problem?
Did you install the same applications after upgrading to android 7 beta that you installed on android 6.01?
Rather yes, since I also did this, but it turned out that some program interferes with the microphone. I had to reconsider the installed applications and to cancel the permissions to access the microphone.
At me the given problem has disappeared ...
I don't think it's dust in the mcrophone since this happens since day one
I'll give this a shot tomorrow! I don't have many apps but I do have some indispensable that may have interfered with the microphone.
I'll report when I have someone I can try this with. Thanks for the tip!
H2met said:
Put the phone in safe mode and check how the microphone works when you call. If you hear perfectly then it's likely to be a problem in the installed applications that have access to the microphone. Need to understand which application creates a microphone problem?
Did you install the same applications after upgrading to android 7 beta that you installed on android 6.01?
Rather yes, since I also did this, but it turned out that some program interferes with the microphone. I had to reconsider the installed applications and to cancel the permissions to access the microphone.
At me the given problem has disappeared ...
Click to expand...
Click to collapse

help mic.

help,
all of a sudden my mic on the phone is crap, i havnt droped it on the floor or anythiing like that.
but today it startet to make a very loud noise so the reciever of call couldnt hear a thing, tryed to restart the phone, it helped but only briefly,
is it a general problem?
or im just unlucky
regards
Hey man,
I just registered to say that I have the same problem. I own Nokia 8 and sometimes when I call with people they cant hear me at all or they can but they hear a loud noise. It looks like it is randomly occuring, I can call the same person 5 minutes later and they can hear me loud and clear all of a sudden.
Its very strange I think its the problem with microphone and I think its software related because I believe camera is using the same microphone for recording and that seems to be fine whenever I record a video.
Messenger/Viber/Whatsapp voice messages doesnt work sometimes tho so its linked. Hopefully this can be solved with via future updates but we should let Nokia know so they can sort this out.
Freeloader8 said:
Hey man,
I just registered to say that I have the same problem. I own Nokia 8 and sometimes when I call with people they cant hear me at all or they can but they hear a loud noise. It looks like it is randomly occuring, I can call the same person 5 minutes later and they can hear me loud and clear all of a sudden.
Its very strange I think its the problem with microphone and I think its software related because I believe camera is using the same microphone for recording and that seems to be fine whenever I record a video.
Messenger/Viber/Whatsapp voice messages doesnt work sometimes tho so its linked. Hopefully this can be solved with via future updates but we should let Nokia know so they can sort this out.
Click to expand...
Click to collapse
I hope you let Nokia know through the Nokia care app... They should fix that!
i delivered my cell to the tore where i bought it, the send it to a workshop to fix it, the software updatet it and testet it, im getting it back later today, then i will return with answer if it solved the problem
emmanuelw said:
I hope you let Nokia know through the Nokia care app... They should fix that!
Click to expand...
Click to collapse
Nokia Care app?
You mean Nokia Mobile Support? I already post a topic on their forum so we will see
brianj41 said:
i delivered my cell to the tore where i bought it, the send it to a workshop to fix it, the software updatet it and testet it, im getting it back later today, then i will return with answer if it solved the problem
Click to expand...
Click to collapse
Well in my case its much worse, I bought it from a guy who won it in a Facebook contest from Nokia that was held back in September I think. I am not sure if warranty applies to my phone, I hope so. But even if it did I would have to send it to UK and I am from different country
Freeloader8 said:
Nokia Care app?
You mean Nokia Mobile Support? I already post a topic on their forum so we will see
Well in my case its much worse, I bought it from a guy who won it in a Facebook contest from Nokia that was held back in September I think. I am not sure if warranty applies to my phone, I hope so. But even if it did I would have to send it to UK and I am from different country
Click to expand...
Click to collapse
ohh, that suck.
i have to go back to the store with mine, since the error is the same, sounds like its held out of a driving car on a highway
brianj41 said:
ohh, that suck.
i have to go back to the store with mine, since the error is the same, sounds like its held out of a driving car on a highway
Click to expand...
Click to collapse
Tell them that it might be a software issue on Nokia end so I dont think they can do anything with it other than give you a new device.
same here
I found the same here. It is like interference. Since there are 3 mics, is it possible to disable one for testing?
Same here, happened today for the second time! BT and speakerphone modes are not affected, and only calls are affected - recording through an app does not produce the same issue. It's like someone is blowing air with full force into the mic!
zdravke said:
Same here, haphpened today for the second time! BT and speakerphone modes are not affected, and only calls are affected - recording through an app does not produce the same issue. It's like someone is blowing air with full force into the mic!
Click to expand...
Click to collapse
Exactly like you describe, blowing air with full force into the mic.
But recently the problem somehow stopped and the mic is working BUT he audio is still damaged I believe because when I record a video there is interference in the background and no way its the same quality as advertised with OZO audio.
I also noticed that it stopped working after CHARGING the phone everytime, so I had to restart it after every charge, so maybe problem with electricty damaging the microphone ?
Freeloader8 said:
Exactly like you describe, blowing air with full force into the mic.
But recently the problem somehow stopped and the mic is working BUT he audio is still damaged I believe because when I record a video there is interference in the background and no way its the same quality as advertised with OZO audio.
I also noticed that it stopped working after CHARGING the phone everytime, so I had to restart it after every charge, so maybe problem with electricty damaging the microphone ?
Click to expand...
Click to collapse
I have no idea what to do, will have to trash the phone for something else. It's still not working after hours of troubleshooting.
I managed to restore the mic functionality by entering safe mode (by pressing volume down during power up). We'll see how long will it last.
It's back. Nokia never again.
Sent from my TA-1004 using Tapatalk
Nokia 8 Oreo. EDIT Ok found the thread - it Was specifically about Receiving calls, but might apply.
SEARCH xda nokia 8 questions & answers speakerphone
First question was 12 march 2018
Possible solutions:- 1 Full factory reset, setup Google account, don't install apps and Try it to see if solved.
2 Use Macrodroid app to turn off speakerphone 1 to 2 seconds into call (wow great app)
3 Press speakerphone icon twice at start of each call
4 Oreo 8.1 seems to have the problem less
Hope This Helps
I think I have solved this problem with my Nokia 8 which had been persistent for the last week.
I just took a household vacuum cleaner and cleaned out all the microphone slots and bingo the problem was solved!
Unfortunately I can't log in to the Nokia community forum to post there, I just get three endlessly pulsating dots, so if anyone can copy and paste this post over there it would be great.
Bad Mike.
I faced the same after last security upgrade. Today it became an issue for ANY call. And nothing I tried/found helped. (Soft resets, charging, Safe mode). Nokia 8 just generated noise like I would be staying on windy hill.
I've contacted Nokia via the Care app. It tooke ONE HOUR but in the end the operator helped me and I hope I've explained they should at least respond on their forum when the issue is reported almost a year. And their developers should know about issue that prevents using of phone for calling.
So the what worked for me part of answer:
- Settings>>Apps&notif>>See all apps>>Phone>>Storage>>Clear cache and Clear data
- Settings>>Apps&notif>>See all apps>>Carrier Services>>Storage>>Clear cache and Clear data
- perform soft restart (Power + Up buttons for 10 secs untill you see powered by Android)
Even before performing of the soft restart it worked again but it should be better to make it as well.
The microphone problem happened to me for the second time yesterday in a couple months. I tried the following, and it did NOT help. That said, the microphone returned to normal later in the day - it seemed to coincide with battery saver kicking as the battery become low.
I wish it would fail hard, so at least I can easily warranty the phone. At present, just when I give up and think about claiming warranty, the phone works again.
Chocholo3 said:
So the what worked for me part of answer:
- Settings>>Apps&notif>>See all apps>>Phone>>Storage>>Clear cache and Clear data
- Settings>>Apps&notif>>See all apps>>Carrier Services>>Storage>>Clear cache and Clear data
- perform soft restart (Power + Up buttons for 10 secs untill you see powered by Android)
Click to expand...
Click to collapse
I am having problem with recording voice message with WhatsApp and any other voice recording apps.
I did everything and Nokia support member said it can be because of last security patch.
I can make calls and no problem but when I wanted to send voice message no success.
Please help me
Mine has been having the same problem for about a month now, had to start using my earphones for calls.
Using Google camera to record the audio is perfectly find, but stock camera and dialer have this noise.
None of the above has helped.
Considering sending it to the Nokia phone repair?

Question Calling issue with wired headphones?

Hey! So I have a really weird problem with this phone... Which i originally thought was a hardware problem, but I think I just confirmed that it's not. I will try to explain it:
Noteworthy Items:
1. Long phone calls
2. Wired headsets (I've tried at least 6 different earbuds)
3. This happened to me with the base MIUI, and a custom rom
I spend a good part of my phone time on phone calls, and from time to time, the person on the other line will tell me that they're not hearing audio from my earphone's mic anymore, but rather from the microphone on the phone (particularly like a speaker phone call). If I plug my earphones out and back in again, this fixes it. During this time, if I run my hand over the proximity sensor, my screen will go dark as if I was on call without headphones but all sound is still processing through my earbuds (I hear my caller fine). I installed a custom rom less than a week ago, and I'm still having the same issue so I thought it was hardware-related.
However, today I decided to do something different... I ended the call, and called back without touching any of the hardware (I didn't plug out my earphones or touch the connection in any way) and this fixed the audio issue. I did this three times already to make sure it wasn't a fluke. I'm very confused as to what could be causing this issue. Any ideas?
To confirm, I've used different earbuds but I've never tried to replicate this using wireless earphones (because I don't have any). The issue also happens more commonly if I'm moving too much (this is originally why I thought it was hardware related). If I keep still, or my phone doesn't move, I have this issue less frequently. If any other info is needed, I'm happy to provide, and happier for any help I receive. Thanks!
yea, I also have the same issue. I tried many solutions but still problem persist. has anyone got any solution?
Me too

Question S21 mic not working

I've had my S21 for a few months now, but a couple months ago my mic started acting up. It only ever works during phone calls. If I try to record a video on any app such as the camera, snapchat, and Instagram, all you hear is a rally quiet static noise. The same thing happens if you try to just record a voice memo or use text to speech. I've tried using Bluetooth headphones, but it still does the same thing. Like I stated at the beginning, it only ever works during phone calls, which is really weird. I've tried putting it in safe mode and doing a factory reset, but that didn't fix it. This is so strange.
If it still refuses to work with Bluetooth headphones I presume it must be software send it back to service under your warranty
I was trying to avoid that since I need it for work, but if that's the option then I guess I will. Thanks
*#0283#Check Audio loopback control
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