Don't know if this happened to any of you guys before, but long time Samsung user here, been with samsung since original galaxy S series, and bought the note 20 ultra and 10+.
So I sent the s21 ultra in for repair, sim card electrical issue, slow LTE, no 5G, the phone came back LTE speed was fixed but still no 5G.
So I opened another ticket and sent the phone back in, they received it on the 30th, called me on the 2nd said the phone 5G was working and would send the phone back, expect it in 3-5 days.
So here's where it got weird, I got an email saying the ticket was cancelled and phone was being returned unrepaired, expected ship date is the 2nd. Called them few days later on the 4th to make sure everything was shipped because I was not provided with a tracking number ANYWHERE. Not in the email, the ticket tracker, nothing. Ticket was shown it was cancelled.
Called them again on the 6th, that's today and I was told that I would be provided a refund???? They wouldn't tell me why or how much because they're still working on the case and will contact me later, like what?
Did they lose my phone or something in the repair center? Lol
Nah, they just can't repair it I'm sure
DS1000RR said:
Nah, they just can't repair it I'm sure
Click to expand...
Click to collapse
Then why not just give me an exchange? Literally makes no sense imo
WingedCow said:
Then why not just give me an exchange? Literally makes no sense imo
Click to expand...
Click to collapse
The unit you got was a dud and they are probably grilling the quality check inspector for this. The refund will surely be coming out of the inspector's pocket!
amirage said:
The unit you got was a dud and they are probably grilling the quality check inspector for this. The refund will surely be coming out of the inspector's pocket!
Click to expand...
Click to collapse
Lol very possible. Its weird how it even got passed QA. Putting it in 5G literally gave me NO SIGNAL AT ALL, regardless of which sim card, they actually sent it out like that but I wasnt able to check 5G until recently because we just got 5G a while ago. The fact that they sent it back after the first repair just blows my mind, if they even put in a sim card they could see that 5G doesnt work, also after the newest firmware update, I get eSIM error telling me the eSIM doesnt work and dont even try it.
WingedCow said:
Lol very possible. Its weird how it even got passed QA. Putting it in 5G literally gave me NO SIGNAL AT ALL, regardless of which sim card, they actually sent it out like that but I wasnt able to check 5G until recently because we just got 5G a while ago. The fact that they sent it back after the first repair just blows my mind, if they even put in a sim card they could see that 5G doesnt work, also after the newest firmware update, I get eSIM error telling me the eSIM doesnt work and dont even try it.
Click to expand...
Click to collapse
Don't worry. You should be getting a full refund of the unit price. Now, the question is whether the refund will be calculated on unit's price as on date or the date of purchase. Obviously, the price has tanked over the recent months especially after the launch of the folds...let's hope you get the purchase price back!
Related
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
Mine doesnt do that bro. I would look for a replacement. Good luck.
There's another thread somewhere -- look around. You're not alone.
Sent from my Nexus 6 using Tapatalk
k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Nexus 6 camera lens issue: http://youtu.be/4ZYjjVedRnM
Click to expand...
Click to collapse
Have already seen this issue. Factory reset seems to solve it.
It was doing it before I unlocked and rooted, which did a factory reset no? Also different camera apps reproduce the same issue.. I can't seem to find another thread with the same issue, can someone post a link? I'm pretty concerned and am thinking about getting a replacement...
i posted about my issues in this thread. seems that it was a hardware issue and T-Mo replaced it. no problems since
http://forum.xda-developers.com/showpost.php?p=57450996&postcount=78
My nexus 9 did this. I could hear It move after taking a picture or while panning around. It was rather annoying which is another reason why I returned it.
I've just had this exact same issue. I got my phone on the 8th of Dec and it started for no reason on the 25th. I tried a few full wipes, and also tested it on a couple of alternative camera apps with no joy so it's been taken back to store today.
I called google and just got an RMA to send it back once I receive the new one.. They sent me a link that took me directly to the check out portion of play devices.. Play store shows them out of stock however my order was successful.. Now let's see how long the new one takes to arrive.
Edit: ordered it today (26th), email confirmation said it should leave the warehouse by the 30th. :thumbup: ups standard shipping 2-5 days.
Ive got an rma with moto for mine.
Camera Lens Movement
Yes bro ur right. My nexus 6 also is facing the issue and im getting a replacement
Yup, I had the same problem, and just got a replacement from Motorola, definitely a hardware malfunction.
k.s.deviate said:
So long story short, the lens jumps up and back down while holding the phone trying to take a picture. It stops however when the phone is stabilized on a table.
I guess my question is, is there anyone else who is experiencing this? Do I have a defective device, does the OIS think I'm moving much more than I really am?
Here is a YouTube link recorded by me very clearly showing my issue.
Click to expand...
Click to collapse
I'm seeing the same issue you're seeing. Motorola customer reps sucks too. I'm trying to do the advance exchange program but my card got rejected 3 times from motorola's system. This also happened to me when purchasing the damnnn phone. Hopefully 4th time is a charm if not, motorola better figure this **** out. They even asked me to use a friend or family member's credit card. WTF is that!!! First time it failed because my CC billing and shipping was different. So I called my CC to change my billing addy to my work addy. Tried again and still got rejected.
Camera Focus Problem
Another casualty . . . focus problems. Just talked to Motorola and a replacement is being shipped.
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
Slomo26 said:
Ok so i have had my N6 since December but only used the video yesterday. It suffers the same problems as above that I will not focus on a object and keeps going in and out of focus on its own.
My dilemma, I bought it full retail from T-mobile, did not activate it on T-Mobile, instead I dropped in my Verizon SIM and have been using it on Verizon ever since. So I notice the camera problem yesterday and I speak to T-mobile today. In a nutshell they are refusing to replace it through a warranty exchange (new or reconditioned) because I never activated it on T-Mobile and I don't have an account with them.
T-Mobile sent me to Google (30 minutes of my life that I will never get back) who tried to tell me it was a software issue. When I told them I'm sure it was a hardware issue they sent me back to T-Mobile despite telling them that they sent me here in the first place. Round two with T-Mobile and they again refuse to warranty the phone and give me the number to Motorola (which actually makes more sense).
So the question is now, how is the Motorola warranty process and will I have to play "20 questions" like with Google? Will I have to send them the N6 first or can I hold onto it while they ship me another one? How long will the process take?
Another option I thought of, I could activate the N6 on T-Mobile with a pay as you go plan and then have them warranty it since now I do have an account with them. I still have the T-Mobile SIM that came with N6 so I don't think it would be that difficult.
Or should I just raise a stink with T-Mobile and demand they warranty the N6 regardless of my account status.
Any thoughts?
Click to expand...
Click to collapse
I did the exact thing you did and I called Motorola. They sent me a new phone in a factory sealed box (no refurb.) Just call them, tell them your issue and you'll be taken care of.
it's hardware issue, send it back to Motorola for a new replacement, or repair by yourself
Ok so I activated the N6 on a pay as you go plan which cost me a total of $13.00. Well turns out that T-mobile would have to send in the phone first before a replacement is shipped on any pay as you go plan. If I had activated on a monthly plan then they would have sent the replacement first.
I ended up calling Motorola and after a lengthy hold time my replacement N6 is enroute. Hopefully this will end my camera problems and not start any new ones.
Hey
Is anyone having issues with say the top 1/4 of the top of the screen
Occasionally and I cannot reproduce it on command. The top 1/4 of my screen stops responding to touch. I have to turn the screen off and then back on and then it will work fine.
Software or hardware issue?
Anyone else notice this?
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
zetsumeikuro said:
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
Click to expand...
Click to collapse
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
c_86 said:
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
Click to expand...
Click to collapse
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
zetsumeikuro said:
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
Click to expand...
Click to collapse
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
c_86 said:
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
Click to expand...
Click to collapse
Good luck! I hope you get a defect-free device!
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
in_dmand said:
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
Click to expand...
Click to collapse
Since i got it from a retailer (and not the google store), the only option presented to my by google was:
1. send in for repair/replacement, no device sent to me first (advanced replacement)
2. bring to authorized repair center
Bestbuy warranty was the same, except no authorized repair was provided, only to send in the device and wait for it to come back to.
Neither provided me with advanced replacement options, even when asking or offering to place a credit card hold/deposit.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Unfortunately this is the case if you don't buy direct from Google. I experienced this the hard way last year with my pixel 3XL... I had a Pixel 1 and 2 XL from Google and loved the advanced exchange program. But when I bought my 3XL from a vendor (because Google were out of stock) it becomes a little annoying being without a phone when you have a warranty issue... Just chalk it up as a lesson to be learned and next year get it from Google directly.
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
trim81 said:
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
Click to expand...
Click to collapse
Best buy mobile doing an upgrade
c_86 said:
Best buy mobile doing an upgrade
Click to expand...
Click to collapse
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
trim81 said:
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
Click to expand...
Click to collapse
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
c_86 said:
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
Click to expand...
Click to collapse
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Ahh I understand now. Yeah lesson to be learned for next year! Sorry that sucks
trim81 said:
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Click to expand...
Click to collapse
Yes they do. No devices are allowed to be locked in Canada. Against the law now.
Its frustrating. Regardless. It's a manufacturer device and I'm stuck with either being out of a device for days. Or repairing it
Hi guys
The preorder is up early morning itself. Place my pre-order for S21 Ultra Phantom Navy (Custom Color) from Samsung Online. Noticed the special note that it will take 3-4 weeks for getting it ready. I hope they deliver sooner than 3-4 weeks.
Whats your choice guys? Model-Color etc.
Thanks.
Anyone from Australia got their phone yet?
Ordered mine on the 21st and in my hand on the 25th January (Vodafone).
Upgraded from an S9+ and very happy (so far).
raggamuffin said:
Ordered mine on the 21st and in my hand on the 25th January (Vodafone).
Upgraded from an S9+ and very happy (so far).
Click to expand...
Click to collapse
How is it? It says Dual SIM on the website. Is it Dual Physical SIM or SIM + eSIM?
venki5star said:
How is it? It says Dual SIM on the website. Is it Dual Physical SIM or SIM + eSIM?
Click to expand...
Click to collapse
My Phantom Silver 512GB model is single SIM. Was given an option to use eSIM but stayed with the physical SIM I had in my S9+.
Coming from the S9+ it's taken a while to retrain my brain to use the in-screen fingerprint scanner.
Other than that; the only annoying bug is the occasional switching back to the One UI 3.1 launcher (from Nova Prime).
Other than that, I'm very happy so far. I do miss having the option to use sdcard expansion. Transferred 3,500 odd photos and 5,000 odd MP3s from the S9 to the S21 and still have 75% free.
I tend to take far more still images than video so the physical storage limitation shouldn't cause me any issues but time will tell.
raggamuffin said:
My Phantom Silver 512GB model is single SIM. Was given an option to use eSIM but stayed with the physical SIM I had in my S9+.
Click to expand...
Click to collapse
Thanks for clarifying
raggamuffin said:
Coming from the S9+ it's taken a while to retrain my brain to use the in-screen fingerprint scanner.
Click to expand...
Click to collapse
You will be ok within a week.
raggamuffin said:
Other than that, I'm very happy so far. I do miss having the option to use sdcard expansion. Transferred 3,500 odd photos and 5,000 odd MP3s from the S9 to the S21 and still have 75% free.
I tend to take far more still images than video so the physical storage limitation shouldn't cause me any issues but time will tell.
Click to expand...
Click to collapse
Never been a problem. Always in cloud. I stopped using MP3s long time ago.
Got update that my Phantom Navy Ultra is shipped. Should be getting tomorrow
raggamuffin said:
My Phantom Silver 512GB model is single SIM. Was given an option to use eSIM but stayed with the physical SIM I had in my S9+.
Coming from the S9+ it's taken a while to retrain my brain to use the in-screen fingerprint scanner.
Other than that; the only annoying bug is the occasional switching back to the One UI 3.1 launcher (from Nova Prime).
Other than that, I'm very happy so far. I do miss having the option to use sdcard expansion. Transferred 3,500 odd photos and 5,000 odd MP3s from the S9 to the S21 and still have 75% free.
I tend to take far more still images than video so the physical storage limitation shouldn't cause me any issues but time will tell.
Click to expand...
Click to collapse
I'm moving from Exynos S9+ too. How's battery life and general camera quality for you in comparison?
Got my phone today morning. All setup done. Loving the camera details...
Curious to know if any other aussies have received the Feb update ? I'm still stuck on jan1....
Quazza said:
Curious to know if any other aussies have received the Feb update ? I'm still stuck on jan1....
Click to expand...
Click to collapse
No update yet. Based on my experience, Australia is the last country to get any update from Samsung
Finally for the Feb update .....HUZZAH
Got it last night.
Meanwhile, March has started rolling out in some countries.
I've been refreshing Sammobile and Frija the last couple of days hoping that they'll push it out. Nothing yet
Quazza said:
Finally for the Feb update .....HUZZAH
Click to expand...
Click to collapse
Interestingly! I posted a rant on Samsung Australia Twitter account that morning
venki5star said:
rant on Samsung Australia Twitter account
Click to expand...
Click to collapse
Why? I still find it really baffling that people blame Samsung for the delays. It's the carriers that hold the updates until they've completed testing. It's been that way for as long as there have been galaxy phones. Ranting makes 0 difference, if you want to make a change, don't buy the product, hit Samsung where it actually hurts so they can push carriers to fall in line to an update cycle like apple.
jigna said:
Why? I still find it really baffling that people blame Samsung for the delays. It's the carriers that hold the updates until they've completed testing. It's been that way for as long as there have been galaxy phones. Ranting makes 0 difference, if you want to make a change, don't buy the product, hit Samsung where it actually hurts so they can push carriers to fall in line to an update cycle like apple.
Click to expand...
Click to collapse
Not everyone buys from carrier. I have Tab S7+ LTE & S21 Ultra bought outright from Samsung online. I don't buy from carriers for the reason you explained above. Samsung completely ignores centain countries in their release cycle.
I want to mention that, both Tab and Mobile got update on the same day after the morning rant. Could be coincidence but I posted my thought to them.
Why I have switch when I am completely ok with Android phones? If I switch, I am one in millions. For Samsung, its nothing. Because I bought Samsung, I didn't sell my soul to them and why I to be quite. If Apple can do it, Google can do it, Samsung can also do it.
venki5star said:
Not everyone buys from carrier. I have Tab S7+ LTE & S21 Ultra bought outright from Samsung online. I don't buy from carriers for the reason you explained above. Samsung completely ignores centain countries in their release cycle.
Click to expand...
Click to collapse
You don't understand how it works in Australia then. Regardless of where you bought your phone (samsung, voda, telstra, optus) the carriers test the firmware before it's released <== process takes weeks.
venki5star said:
Could be coincidence but I posted my thought to them.
Click to expand...
Click to collapse
100% coincidence. 100% those types of comments (your rant) have no impact on their process
venki5star said:
If Apple can do it, Google can do it, Samsung can also do it.
Click to expand...
Click to collapse
Exactly. But Samsung has no vested interest in doing it when it doesn't impact them selling phones. You just said it, it doesn't stop you from buying the phone, despite you knowing that Australia releases later in the month. If people want a company to change, the most effective way is through $$$ <== don't buy their products so they know things need to change.
I'll also flag that Australia DOES get regular updates out in a timely manner i.e. it's the generally the same time each month. The issue for 'techie' people is that they know it's released in other parts of the world weeks earlier, then get annoyed about it.
If you're bothered by it, use Frija and Odin to flash the latest update manually, it's an easy process and ensures you're on the latest firmware.
jigna said:
You don't understand how it works in Australia then. Regardless of where you bought your phone (samsung, voda, telstra, optus) the carriers test the firmware before it's released <== process takes weeks.
Click to expand...
Click to collapse
Actually you don't understand how it works. All your theory is only true for carrier customised and sold phones. Rest has no relationship. If you look at CSC of unlocked Australia, it different than what sold by Telstra, Optus, etc. Please do some research before you talk about it.
venki5star said:
All your theory is only true for carrier customised and sold phones
Click to expand...
Click to collapse
Nope. None of the builds are even touched anymore since multi-csc came into play. But Aussie carriers (as in the wholesalers of the networks not the badge/csc of phone) won't allow the firmware to be pushed until they've ALL tested it. That INCLUDES XSA.
EDIT: changed wording to clarify badge/csc not brand of phone
venki5star said:
Please do some research before you talk about it.
Click to expand...
Click to collapse
It's pretty amusing how wrong you are, but given how defensive you're getting, I'll drop it. If you think your ranting and annoyance has any impact, go for it - you keep fighting the fight.
I bought a Note 9 off Facebook marketplace and I think it's stolen. I checked the phone booted up and everything looked OK, but when I got home and started to set it up I get an error saying "This phone is protected by Knox Cloud Service. To continue setup, connect to a Wi-Fi or mobile network." The seller had disappeared by the time I went to message him.
I tried to connecting to my wifi and it seemed to connect, but I can't get through setup. I've been waiting for the cops to knock on my door for the last two months haha. Should I just throw it out or can I get around it somehow?
Bump. Anyone know what I can do?
If you purchased it off eBay, I believe you can report it as stolen goods and get a refund.
iceepyon said:
If you purchased it off eBay, I believe you can report it as stolen goods and get a refund.
Click to expand...
Click to collapse
Yeah it was off Facebook unfortunately...
bigboris said:
Yeah it was off Facebook unfortunately...
Click to expand...
Click to collapse
In that case there is not much you can do unfortunately.... I guess you could hand it into your local Samsung Service Center and explain the situation. But I don't think they can help you much with getting your money back. All they can do is take back the device and mark it as stolen.
I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Click to expand...
Click to collapse
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Click to expand...
Click to collapse
I'm sorry about that. I hope you get your money back as soon as possible.
SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
Click to expand...
Click to collapse
i am from Spain.and the phone was returned to Poland i think
Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
Click to expand...
Click to collapse
My phone was also returned from Germany to Poland.
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
Click to expand...
Click to collapse
Now I wish I had done this :/
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
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Get the credit card company involved see what they say,
Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
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I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
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Good to hear you finally got your money back.
It should not have taken that long though.
Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
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Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
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Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
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Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
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Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
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No.no and no