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Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
************UPDATE*************
Amex didn't cover anything.
T-mobile claims They cant block it because it was purchased through Google.
Google says they cant do anything after the phone was "Activated" although All we did was put in a sim and turn it on.
So basically a big F You from google
I WILL NEVER BUY A GOOGLE PRODUCT EVER AGAIN!
Basically if you bought a phone from google as soon as you open the box Anyone can steal it free and clear.
There is No recourse possible. You cant block the IMEI. Nexus Devices are Gold Mines for theifs. Steal it Factory reset it and you got yourself a free device.
I AM SHOCKED that Google is So Stupid.
*****************
Update.
I dont blame anyone for the phone being stolen. BUT ALL NEXUS OWNERS BEWARE!!!!
If your phone is stolen Google doesnt give a ****. and neither does your carrier.
Its gone and it wont be turned into lost and found because its a perfectly functioning free device for anyone to find or steal with NO RECOURSE. that can be TAKEN
you are God Dam **** Out of luck.
Deal with it thats what you get for going with GOOGLE. See page 8 for details And I do have the emails from google still.
DAMN!
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
That SUCKS. Google can do nothing for you, my best advice would be to report it stolen to your local authorities. Make sure to give them the serial number and stuff so they can verify that it's yours if they find it.
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
Check with the credit card company that you used to pay for the phone, I think they have some kind of purchase protection within 60 or 90 days.
hpacura said:
Check with the credit card company that you used to pay for the phone, I think they have some kind of purchase protection within 60 or 90 days.
Click to expand...
Click to collapse
Opps I replied to the wrong person. Meant to reply to OP.
I don't know anything about it, but I saw a feature called android device manager. Both my nexus 5 and my old phone show up on this site:
https://www.google.com/android/devicemanager
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
Did you try using the Android Device Manager to locate it before contacting the thief? Or was she not able to even open the box to register it?
jhudak said:
I don't know anything about it, but I saw a feature called android device manager. Both my nexus 5 and my old phone show up on this site:
https://www.google.com/android/devicemanager
Click to expand...
Click to collapse
Jerfer02 said:
Did you try using the Android Device Manager to locate it before contacting the thief? Or was she not able to even open the box to register it?
Click to expand...
Click to collapse
He would have had activated that feature from the phone in order for it to work...
That SUCKS. Google can do nothing for you, my best advice would be to report it stolen to your local authorities. Make sure to give them the serial number and stuff so they can verify that it's yours if they find it.
Thanks Police report filed!
Check with the credit card company that you used to pay for the phone, I think they have some kind of purchase protection within 60 or 90 days
Thanks Ill Call AMEX Tonight and see what kind of protection they have. I always use amex because they are pretty good about purchase.
Did you try using the Android Device Manager to locate it before contacting the thief? Or was she not able to even open the box to register it?
I didnt but thank you so much for the insight. Im going to try and track the device now.
Couldn't he call Google to brick the phone ?
I had mine stolen by UPS (as*holes sent me an empty box) and they bricked the phone .
inlovewithnexus said:
Couldn't he call Google to brick the phone ?
I had mine stolen by UPS (as*holes sent me an empty box) and they bricked the phone .
Click to expand...
Click to collapse
Actually I called google first, They directed me to my carrier. All google will do is Blacklist The IMEI if its stolen in transit. I asked and pleaded with the google support guy who was very sympathetic but he said there was nothing they could do.
I had my girlfriend "Ring" the phone from google devices. hoping the guy is in class and it makes a big scene.
She also then "Locked" the phone via Google devices.
I really appriciate all the input guys. I actually dont feel so screwed over even though it still sucks. Having NO recourse is like the absolute worst!
dinc4g said:
Actually I called google first, They directed me to my carrier. All google will do is Blacklist The IMEI if its stolen in transit. I asked and pleaded with the google support guy who was very sympathetic but he said there was nothing they could do.
I had my girlfriend "Ring" the phone from google devices. hoping the guy is in class and it makes a big scene.
She also then "Locked" the phone via Google devices.
I really appriciate all the input guys. I actually dont feel so screwed over even though it still sucks. Having NO recourse is like the absolute worst!
Click to expand...
Click to collapse
A few things:
1) You should always have a lock on the phone (ALWAYS). It's simple to put a password or pattern unlock on the phone and it pretty much completely prevents someone from using the phone. It's still possible to reset the phone, but it's much more difficult for the average thief (too much so to make it worth it).
2) Activate Android Device Manager immediately after turning on any Android phone for the first time. It'll let you track the phone, ring it loudly if you need to, lock it remotely (and permanently), and wipe it, if necessary. It's the best built-in protection possible, and it works really well.
You shipped a phone at college dorm?
Hindsight my friend. This is the first phone I or her have had stolen.
I already activated it on everyone I knows device. And its only been 14 hours :good:
Phone was out of the box, Literally the first day she left the house with it is when it was stolen.
Must have been someone who knew the phone was there
Verstuurd vanaf mijn Nexus 5 met Tapatalk 4
If u enabled it you can track the location of the phone as long as it is logged into your gmail account.
https://www.google.com/android/devicemanager
Just realized this was already mentioned above.
Sent from my Nexus 5 using Tapatalk
To the OP, it's an awesome thing that you used AmEx for the purchase as they have incredible benefits. Their purchase protection is second to none (Up to $1000 per incident/$50,000 per year). It's also good you've filed a police report, since you'll need the report number.
1) Call 1-800-322-1277. That's AmEx's purchase protection department.
2) File a stolen item report with them. They'll ask for the supporting documentation or info from the police report.
3) Once they've done their stuff (usually a couple business days) you'll have the funds credited back to your card.
I always use my AmEx for important/expensive purchases just because of this benefit.
poor google
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
Yes. Sounds like googles at fault here for her phone being stolen after delivery.
trsix said:
Yes. Sounds like googles at fault here for her phone being stolen after delivery.
Click to expand...
Click to collapse
Nobody said google was at fault.
So here is a horrible update...
I called google initially to report it stolen so they could blacklist the IMEI, Google said they couldnt help so I should call the carrier. I called Tmobile and they claimed they were blacklisting it. a day and a half later nothing is done.
I call Tmobile again and this time they claim they cant do anything since the phone wasnt purchased from them.
So Im pretty upset at this point I try calling LG and they cant help me.
So I call google back Yesterday Friday the 15'th and the CSR tells me there is nothing they can do.
At this point Im Enraged. How can they let this fall through the cracks?
If it was an Iphone it wouldve been HANDLED that day.
But I get the bounce around and now its Saturday and the phone still isnt blacklisted.
Basically googles Inability to Do anything has allowed the theif to either sell it or trade it in for money. basically ensuring I never get the device back.
To make matters worse My Amex is a Bank of america AMEX and people are saying it doesnt have purchase protection only warranty extension.
So at this point I cant get anyone at google to help me. Ive called 6 times, Been referred to 2 specialists and basically told that there is nothing that can be done. Google is telling me they cant black list phones and so I should just deal with it.
I find it unacceptable and I am looking for a way to voice my disdain for google customer service.
They really botched the situation.
Considering.
I called google within 1 hour of the theft and they told me to call my carrier to black list the phone.
This could have been handled on the spot.
If anyone has any information that could help. Even google corporate contact information it would be nice.
I will never buy another product from google after all this BS.
The Google needs to stop screwing the customer.
If we buy a phone from them and the carrier has no authority to blacklist it then Who will ?
Basically you can steal anyone's nexus device and not ever worry about a blacklisted IMEI??????
http://forum.xda-developers.com/showthread.php?t=2341520&page=2
dinc4g said:
The Google needs to stop screwing the customer.
If we buy a phone from them and the carrier has no authority to blacklist it then Who will ?
Basically you can steal anyone's nexus device and not ever worry about a blacklisted IMEI??????
http://forum.xda-developers.com/showthread.php?t=2341520&page=2
Click to expand...
Click to collapse
Sorry for your issue, but Google has no play whatsoever to 'blacklist' an IMEI. Carriers do that. If TMO refuses, there is nothing else to do/say about it. You need to focus on getting your money back.
So we are still a couple weeks away from replacements being available, but I wanna start a thread where we can say if we have gotten them from local stores yet. A way to let others who are waiting too know they should start to check their local stores too. So if you have successfully completed an exchange in store let us know! Thank you!
Already a thread for this
ian1 said:
Already a thread for this
Click to expand...
Click to collapse
That thread asked who is or isn't going too. This is to let everyone know when the exchanges are being able to be done in store successfully. Same idea different topic.
Just an FYI, I spoke with tmo on the phone today and the rep said the first of the replacement shipments are expected next week. They are going directly to the locations.
He did not promise they would be there in a week and had no idea of how many would be shipped where. He suggested I contact the store near me directly at that time to find out if any have arrived.
This was based on the most recent notes he said they were getting daily.
Sent from my SM-N930T using XDA-Developers mobile app
Mean Sixteen said:
Just an FYI, I spoke with tmo on the phone today and the rep said the first of the replacement shipments are expected next week. They are going directly to the locations.
He did not promise they would be there in a week and had no idea of how many would be shipped where. He suggested I contact the store near me directly at that time to find out if any have arrived.
This was based on the most recent notes he said they were getting daily.
Sent from my SM-N930T using XDA-Developers mobile app
Click to expand...
Click to collapse
Just hope it's not 3 phones for 50 people.
galaxy4mylife said:
That thread asked who is or isn't going too. This is to let everyone know when the exchanges are being able to be done in store successfully. Same idea different topic.
Click to expand...
Click to collapse
Well that thread has "waiting room" in it and there are already so many threads on this matter.
Should the admins feel this is already being said they can close it. Honestly wasn't trying to get everyone in a mood. I'm just like everyone else here annoyed at the recall and playing the new phone limbo game as well. Figured a clean thread where we could say we are getting them in store would of been good. My apologies it upset you though ?.
galaxy4mylife said:
That thread asked who is or isn't going too. This is to let everyone know when the exchanges are being able to be done in store successfully. Same idea different topic.
Click to expand...
Click to collapse
As long as this thread exists for a different purpose and the discussion in it serves that purpose, I see no need to close it. If it becomes a duplicate of the other thread, chances are it will get closed.
Tmobile CS just told me they are waiting for samsung to announce a recall and exchange program..... My only option is a refund on the phone and to buy it again when it launches next month.... what the actual hell is the truth are we able exchange in store or not!?
https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm
ZiprLips said:
https://newsroom.t-mobile.com/news-and-blogs/samsung-note7-update.htm
Click to expand...
Click to collapse
All the reps I've talked with say they won't have replacements before the 30th cut off. So that exchange in store crap is just what it is crap. And of course i know that the program is live in the US it's just only we know that the stores and CS have no clue at all.
so how will they be shipping the replacement note 7's. just the device itself or will it be a complete retail package as when purchased new? most likely just the device itself
rlee008 said:
so how will they be shipping the replacement note 7's. just the device itself or will it be a complete retail package as when purchased new? most likely just the device itself
Click to expand...
Click to collapse
If all goes as they say. They are new in box phones in retail packaging with all included accessories.
galaxy4mylife said:
If all goes as they say. They are new in box phones in retail packaging with all included accessories.
Click to expand...
Click to collapse
nice! and we send back just the device itself?
rlee008 said:
nice! and we send back just the device itself?
Click to expand...
Click to collapse
You take back the phone and all accessories to the store there is no shipping of the devices due to the danger of them exploding in transit. All exchanged must be done in store. As for when that's gonna happen is still in limbo.
galaxy4mylife said:
You take back the phone and all accessories to the store there is no shipping of the devices due to the danger of them exploding in transit. All exchanged must be done in store. As for when that's gonna happen is still in limbo.
Click to expand...
Click to collapse
so they'll want used headphones and a used wall charger back? hmmmmm
rlee008 said:
so they'll want used headphones and a used wall charger back? hmmmmm
Click to expand...
Click to collapse
No, I don't think so! I had to make an insurance exchange for a cracked screen on an S3 a few years back and all they wanted was the phone itself! I even took out the battery, they didn't care.
RaymondPJR said:
No, I don't think so! I had to make an insurance exchange for a cracked screen on an S3 a few years back and all they wanted was the phone itself! I even took out the battery, they didn't care.
Click to expand...
Click to collapse
exactly, i believe they just want the device back and I still think that they are going to box up only the replacement phone and give us that.... without accessories cause we already got them with the first purchase. but it would be great if they send us a retail package and we could keep the accessories from the first device. I havent heard anything official so it's only speculation on my part.....
I myself am not annoyed with the recall at all. Pretty surprised Samsung didn't mess around with this with how few problems came up. What was it 35? Good pub taking care of business immediately. IMO
Sent from my SM-N930T using XDA-Developers mobile app
rlee008 said:
exactly, i believe they just want the device back and I still think that they are going to box up only the replacement phone and give us that.... without accessories cause we already got them with the first purchase. but it would be great if they send us a retail package and we could keep the accessories from the first device. I havent heard anything official so it's only speculation on my part.....
Click to expand...
Click to collapse
Guys/girls this isnt a claim for insurance or anything like that. We are gonna get brand new phones with all new accessories that's the point of the recall. Samsung themselves have said New phones and new phones come with accessories. If we apply your logic to this, someone whos phone exploded while charging is gonna have to keep a melted charging cord and possibly fried wall adapter haha.
Hey
Is anyone having issues with say the top 1/4 of the top of the screen
Occasionally and I cannot reproduce it on command. The top 1/4 of my screen stops responding to touch. I have to turn the screen off and then back on and then it will work fine.
Software or hardware issue?
Anyone else notice this?
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
zetsumeikuro said:
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
Click to expand...
Click to collapse
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
c_86 said:
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
Click to expand...
Click to collapse
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
zetsumeikuro said:
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
Click to expand...
Click to collapse
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
c_86 said:
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
Click to expand...
Click to collapse
Good luck! I hope you get a defect-free device!
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
in_dmand said:
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
Click to expand...
Click to collapse
Since i got it from a retailer (and not the google store), the only option presented to my by google was:
1. send in for repair/replacement, no device sent to me first (advanced replacement)
2. bring to authorized repair center
Bestbuy warranty was the same, except no authorized repair was provided, only to send in the device and wait for it to come back to.
Neither provided me with advanced replacement options, even when asking or offering to place a credit card hold/deposit.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Unfortunately this is the case if you don't buy direct from Google. I experienced this the hard way last year with my pixel 3XL... I had a Pixel 1 and 2 XL from Google and loved the advanced exchange program. But when I bought my 3XL from a vendor (because Google were out of stock) it becomes a little annoying being without a phone when you have a warranty issue... Just chalk it up as a lesson to be learned and next year get it from Google directly.
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
trim81 said:
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
Click to expand...
Click to collapse
Best buy mobile doing an upgrade
c_86 said:
Best buy mobile doing an upgrade
Click to expand...
Click to collapse
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
trim81 said:
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
Click to expand...
Click to collapse
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
c_86 said:
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
Click to expand...
Click to collapse
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Ahh I understand now. Yeah lesson to be learned for next year! Sorry that sucks
trim81 said:
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Click to expand...
Click to collapse
Yes they do. No devices are allowed to be locked in Canada. Against the law now.
Its frustrating. Regardless. It's a manufacturer device and I'm stuck with either being out of a device for days. Or repairing it
Don't know if this happened to any of you guys before, but long time Samsung user here, been with samsung since original galaxy S series, and bought the note 20 ultra and 10+.
So I sent the s21 ultra in for repair, sim card electrical issue, slow LTE, no 5G, the phone came back LTE speed was fixed but still no 5G.
So I opened another ticket and sent the phone back in, they received it on the 30th, called me on the 2nd said the phone 5G was working and would send the phone back, expect it in 3-5 days.
So here's where it got weird, I got an email saying the ticket was cancelled and phone was being returned unrepaired, expected ship date is the 2nd. Called them few days later on the 4th to make sure everything was shipped because I was not provided with a tracking number ANYWHERE. Not in the email, the ticket tracker, nothing. Ticket was shown it was cancelled.
Called them again on the 6th, that's today and I was told that I would be provided a refund???? They wouldn't tell me why or how much because they're still working on the case and will contact me later, like what?
Did they lose my phone or something in the repair center? Lol
Nah, they just can't repair it I'm sure
DS1000RR said:
Nah, they just can't repair it I'm sure
Click to expand...
Click to collapse
Then why not just give me an exchange? Literally makes no sense imo
WingedCow said:
Then why not just give me an exchange? Literally makes no sense imo
Click to expand...
Click to collapse
The unit you got was a dud and they are probably grilling the quality check inspector for this. The refund will surely be coming out of the inspector's pocket!
amirage said:
The unit you got was a dud and they are probably grilling the quality check inspector for this. The refund will surely be coming out of the inspector's pocket!
Click to expand...
Click to collapse
Lol very possible. Its weird how it even got passed QA. Putting it in 5G literally gave me NO SIGNAL AT ALL, regardless of which sim card, they actually sent it out like that but I wasnt able to check 5G until recently because we just got 5G a while ago. The fact that they sent it back after the first repair just blows my mind, if they even put in a sim card they could see that 5G doesnt work, also after the newest firmware update, I get eSIM error telling me the eSIM doesnt work and dont even try it.
WingedCow said:
Lol very possible. Its weird how it even got passed QA. Putting it in 5G literally gave me NO SIGNAL AT ALL, regardless of which sim card, they actually sent it out like that but I wasnt able to check 5G until recently because we just got 5G a while ago. The fact that they sent it back after the first repair just blows my mind, if they even put in a sim card they could see that 5G doesnt work, also after the newest firmware update, I get eSIM error telling me the eSIM doesnt work and dont even try it.
Click to expand...
Click to collapse
Don't worry. You should be getting a full refund of the unit price. Now, the question is whether the refund will be calculated on unit's price as on date or the date of purchase. Obviously, the price has tanked over the recent months especially after the launch of the folds...let's hope you get the purchase price back!
I'm here because I don't know what else to do.
I ordered a Pixel 7 from the official Google Store on October the 7th, received the phone on the 15th, and discovered right away that the rear cameras aren't working. I tried everything but it was clear it was a hardware issue. I called Google Support. They went through many steps to try and fix the issue but nothing worked. So I was prompted to get a replacement device. I sent my phone back on the same day with UPS, and 2 days later the phone reached its destination (I have a proof of delivery). And since then I got complete silence from Google.
I already talked to them twice, inquiring about the whereabouts of my replacement device, or the whole replacement process, but I got nothing. My RMA status page on the Google Store website is empty, doesn't show my returned phone nor my replacement device. Yesterday I went through the 3rd phone call with Google, was told that my case will be handled by the Pixel management team or so, and that I should hang up and wait for an answer from them later.
I just left off the chat with Google Support again. They told me that another agent is already working on the issue and that I should check my email. I haven't received any emails, of course.
It's been more than 2 weeks since I placed my order for this phone. Is this what I get for ordering their new device on the announcement day? And what other steps can I take in order to get my replacement device?
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Ivixmax said:
Same case than you but the problem was bubles beetween frame and screen.waiting for a solution.
1 week and no new notice.
i think someone is stealing packages or something between destination and the store or something.This is not normal...
Click to expand...
Click to collapse
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is it?
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
Keith W said:
I am waiting on a full refund from Google for the Pixel 7 I had to send back with a dead screen.
They actually received the phone back within 24 hours but despite them having the phone back there has been a deafening silence for 5 days now.
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I'm sorry about that. I hope you get your money back as soon as possible.
SharifOthman said:
May I ask where do you live? I'm in Germany and I've read on German forums a few successful RMA processes, but I have no idea why this is happening. If it's really stealing then it's not the customer'd fault, is i
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i am from Spain.and the phone was returned to Poland i think
Ivixmax said:
i am from Spain.and the phone was returned to Poland i think
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My phone was also returned from Germany to Poland.
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
forever_lol said:
Wow that's interesting cos Pixel is officially not released in Poland. That's why I ordered mine on Amazon Germany
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Now I wish I had done this :/
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
Keith W said:
Still no refund and Google support has been of no support.
I have called them twice now in as many days chasing this up, spend ages on hold whilst they "check things" only to then be told it has been escalated to a higher tier of support and they will email within the day and to wait until I get the email - I have heard that line twice now in as many days.
I have told them if they have mislaid the phone or it has gone walkabout then that is not my problem - I have signed proof they got it back
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Get the credit card company involved see what they say,
Be careful disputing the charges. Google has deactivated the associated account of people that have done that in the past. Everything just goes poof.
Use that as a last resort.
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
TonikJDK said:
Hit up @MadeByGoogle on Twitter. They will engage you via DM. I have had good luck with that method.
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I have actually been doing that today and they are just as useless.
First they tried to send me back to phone support after I told them I had tried that twice already
Then they asked me to send the details over via DM only for them to then tell me the same as phone support "We have escalated to one of our specialists who will investigate and be in touch via email" - no one gets in touch, no emails, nothing.
Totally useless.
Finally google returns me the money today.15 days to finish the nightmare.So patetic
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
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Good to hear you finally got your money back.
It should not have taken that long though.
Keith W said:
Good to hear you finally got your money back.
It should not have taken that long though.
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Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
bobbarker2 said:
Google store has notoriously terrible support. Just the other day they literally told me to go take my business elsewhere because I wanted to get a pixel 7 pro.
A friend of mine once ordered a pixel phone and he got a pixel box with no phone in it. He spent hours trying to prove it and work it out, the shipping weight was off so there was hard of it and right there, but Google refused to do anything. Lost a customer for life over that.
Just a general FYI, if you RMA anything with almost any company using the device's warranty, the replacement is "refurbished” i.e not brand new.
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Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
Keith W said:
Yes I had that happen before with them trying to fob me off with a refurb in exchange for a phone which was just weeks old.
This time I told them I just wanted a full refund as I only had the phone 3 days before the screen up and died on me.
I had issues with the P6 and now issues with the P7
This whole thing has left a real bad taste in my mouth and I can not see my self buying another Google product again after this.
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Yep, the only reason I bought my phone through Google was the store credit + Google One 10% and even then I was crossing my fingers hoping nothing was wrong with it because I know first hand and second hand what a nightmare it is to deal with their Store support. I think the phrase "Too Big to Care" applies to Google.
I could have gone to Best Buy and gotten a $200 credit there (same phone trade in value offered as Google Store) and in retrospect, I probably should have done that since Google Store only offers overpriced accessories ($90 for a Wireless stand charger!?)
Ivixmax said:
Finally google returns me the money today.15 days to finish the nightmare.So patetic
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Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
Finneri said:
Let me get this right. You sent the phone back on 15th and it took 2 days to ship (17th?). And you got your money back 25th? Which means your phone was in support center for just over a week?
For me this is totally normal, never got my phone back in one week if it needed maintenance.
And I know that Google can be a piece of fieces, I've fought with them about my Pixel 3 for 5 months. That was long. Week? Nah bro, you're fine.
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No.no and no