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i got my td2 just about a week. yesterday suddenly the touchscreen didnt work at all anymore! i was taking some pictures and then it stopped to do anything on the touchscreen. i rebootet the device few times but no go - even removed the battery but didnt work anymore. then i left the device a few minutes without battery and when i tried it again it worked. this scared me a little... because without touchscreen u are really lost with this phone.
ohwell.. i hope this doesnt happen again. but i actually got another strange thing here:
if i look into the screen from the side.. i can see a strange glimmer sometimes. it looks like oil in water... it does glimmer a little and its not visible all over the screen but the part does even grow. i noticed this yesterday and it was like 5cm long and 2cm width. but now its almost on the full screen and it looks like the effect when u press on a LCD screen really hard. but it appears without doing anything.. does anyone have that too on his TD2??
same problem here. its the device of a friend. one week old. but we didn´t managed it to bring it back to life again...
no we will try a hard reset.
battery was out for ar least 30min wizhout success.
even noticed some glimmer at the screen. hard to describe. like liquid between sreen and screen protector.... but only on those parts were we tapped on the screen...
no we try the hard reset - i´ll report how it worked.
somebody else with that problem here?
ok we tried a hard reset - no success. screen is dead. no way to setup the device. no reaction of the touch screen. will go to the o2 shop tomorrow and bring it back...
wow.. at least im not the only one. my screen is working again but the glimmer didnt go away. also today appeared one more defect on the screen - it looked like the protection plastic is moving, but then after some tapping on the screen it went away again. very strange!
the glimmer looks indeed like a liquid between the screen and the protection. sometimes its almost not visibe and sometimes its really good to see. i wonder whats going on here..
hey i just found something out!!
my screen has something like little bubbles under it when i do touch it on a certain area. when these bubbles are visible.. my screen does not work anymore!! then i can clean the screen a while with a tissue or my tshirt or whatever and the bubbles go away - as soon they are not visible anymore the touchscreen works again!!!
im tryin now to give that phone back and get a new one. i dont even have that phone 1 week!!
I have a Diamond2 with the same frozen screen issue. The screen just did not react to any tap. Soft reset may put it back to work again, but the symptom repeated after some time. Even hard reset cannot rectify the problem. It is hardware defect. Fortunately it is one week old and still within the one-to-one exchange policy and I can take back to the shop I bought push for an exchange. Having email HTC and they just ask for service check and refuse to exchange a new one. If you conduct a Google search of freeze screen, you may locate a lot of touch screen issue but only very limited solution. I suggest you to have the device exchange than going to repair.
Does it look like this: http://forum.xda-developers.com/showthread.php?p=2557175#post2557175???
Hi, I am experiencing the very same problem. Touchscreen stopped working. Taking out the battery for 5 minutes fixed it. But there is a oily liquid now beneath the screen. My device is 5 days old, this should not happen
Taking it to the shop on monday.
we tried everything but without any succes...
today we gave back the phone. it was within the one week limit. but there is another limitation: 15 minutes airtime! i said to the guy in that shop: when he can show me the airtime, we keep the phone - because than the screen seems to work again... )
but no problem they exchanged it against a new one! good service, very customer friendly at o2!
I encountered this one day after getting my unit. I got a replacement. It seems two layers of the touch screen is "stucked" together. Use scotch tape to lift up the area and and the touch screen responds. But the next time you press on the screen it will get stuck again.
So get it changed.
wow
what a great idea... never ever thought of that... *lol* but when you buy such a sophisticated mobile it looks very unsophisticated to lift your screen with scotch-tape everytime you tapped on the screen...
muuu said:
Does it look like this: http://forum.xda-developers.com/showthread.php?p=2557175#post2557175???
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kinda yes. but not that big and after cleaning phone with a tissue it goes away. i will get a replacement in a few days.. hope this doesnt happen again - but shop told me it seems that there are a few ppl with that problem on td2!! :-(
ok i did get a replacement now and all is fine again. but i think i know what caused the problem.
actually i had the phone always in my back pocket of my jeans. this is not a very good idea when you sit down. the phone gets some pressure on the screen and my screen actually was lowered into the case a little bit. you can see this from the side. that did cause the air under the screen and also the oily liquid that sometimes appeared. so i think the screen felt into the phone case and this was causing the problems. my new phone does not look like the screen is lowered - its totally flat. so i will take more care and not using back pocket of my jeans again to put the phone in
cko2 said:
ok i did get a replacement now and all is fine again. but i think i know what caused the problem.
actually i had the phone always in my back pocket of my jeans. this is not a very good idea when you sit down. the phone gets some pressure on the screen and my screen actually was lowered into the case a little bit. you can see this from the side. that did cause the air under the screen and also the oily liquid that sometimes appeared. so i think the sYcreen felt into the phone case and this was causing the problems. my new phone does not look like the screen is lowered - its totally flat. so i will take more care and not using back pocket of my jeans again to put the phone in
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I hope you are joking... I mean one can't be serious about carrying a touch screen device in a back pocket of his jeans. Are you even surprised about what happened to it? In fact I'm rather surprised you got a warranty replacement. There is a thing called User manual that comes with the device a it is saying 'Always remove the device from the pocket of your trousers prior to sitting down'. Yu are really lucky indeed you got a replacement....
well aint a mobile phone made for putting in the pocket? this is not my first phone and i never had such a problem even with a touchscreen phone. its not like i did sit on it with full force or something.. just had it in back pocket during cardriving. you can easy do that with any other phone without breaking it...
cko2 said:
well aint a mobile phone made for putting in the pocket? this is not my first phone and i never had such a problem even with a touchscreen phone. its not like i did sit on it with full force or something.. just had it in back pocket during cardriving. you can easy do that with any other phone without breaking it...
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that's exactly what's it's not - it's a pda phone and it kind of makes sense to treat it differently from normal mobiles which can withstand all sorts of abuse. also if they ask you specifically not to do something because it can damage the device - and you do it and then you are surprised it happened. it's written there for a reason. they surely know that for many people it will be their first pda phone so they don't have much clue how to treat it...
So one day after working out I took out my phone from my pocket and basically the screen wont turn on at all. upon further inspection it looks like that there is a very VERY minor scratch UNDER the screen ranging from right above the home button from the left to right corner. it is barely visible and you have to look at it in the perfect angle just to see the crack. I am freaking out and not sure what I should do. The phone will turn on and everything and it seems like i can actually touch things on the phone and I will hear feedback from it but just no image will display at all. It is a blank screen as if the phone is turned off. Any ideas on how to fix this? or would I need to try to fix the screen all together?
blackguy101 said:
So one day after working out I took out my phone from my pocket and basically the screen wont turn on at all. upon further inspection it looks like that there is a very VERY minor scratch UNDER the screen ranging from right above the home button from the left to right corner. it is barely visible and you have to look at it in the perfect angle just to see the crack. I am freaking out and not sure what I should do. The phone will turn on and everything and it seems like i can actually touch things on the phone and I will hear feedback from it but just no image will display at all. It is a blank screen as if the phone is turned off. Any ideas on how to fix this? or would I need to try to fix the screen all together?
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Sounds like what happened on my S4... when taken to AT&T they said it was a pressure crack. That's not the glass, that's the screen itsel lf possibly due to excessive heat OR if something heavy was left on it (or not that heavy, just on top of the phone for quite a while). Either way, you would need the screen replaced or you can take it to AT&T and see what you can do This is only from my own experience and knowledge, however my S4 broke due to presumed heat (don't know how) and nothing on it, though AT&T refuses to rule that possibility out. Sorry if I couldn't help too much
SkyAttacksX said:
Sounds like what happened on my S4... when taken to AT&T they said it was a pressure crack. That's not the glass, that's the screen itsel lf possibly due to excessive heat OR if something heavy was left on it (or not that heavy, just on top of the phone for quite a while). Either way, you would need the screen replaced or you can take it to AT&T and see what you can do This is only from my own experience and knowledge, however my S4 broke due to presumed heat (don't know how) and nothing on it, though AT&T refuses to rule that possibility out. Sorry if I couldn't help too much
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You helped do not worry! So I called samsung and when I explained how exactly the crack appeared, he told me that I could send it in and they can see what they can do (I was kinda nervous because I was rooted but I was able to odin it back to stock thank god its not hard at all to do even without what is viewable on the screen lol) The rep told me something along the lines of it could be either dead pixles is what I am seeing and not a crack. I kinda doubt thats why its like that but idk. He said that when samsung gets it they will do a hardware check and if they can determine if the crack was not made due to me dropping it then they will fix it. As for how true this is I have no idea! I never in my life had to use a warranty before so im scared to find out what they say!
blackguy101 said:
You helped do not worry! So I called samsung and when I explained how exactly the crack appeared, he told me that I could send it in and they can see what they can do (I was kinda nervous because I was rooted but I was able to odin it back to stock thank god its not hard at all to do even without what is viewable on the screen lol) The rep told me something along the lines of it could be either dead pixles is what I am seeing and not a crack. I kinda doubt thats why its like that but idk. He said that when samsung gets it they will do a hardware check and if they can determine if the crack was not made due to me dropping it then they will fix it. As for how true this is I have no idea! I never in my life had to use a warranty before so im scared to find out what they say!
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If you see the crack under the screen when it's off then I'm pretty sure that's not dead pixels, I would show you my S4 but my dad has it in custody to get it fixed and sell it sometime in the future... basically, everytime I rebooted the phone, more cracks came, and then they grew. I'm glad I could help though and I hope that the warranty covers it even with Odin flash, however root is within the system I believe so even a clean Odin flash may remove root but not all traces Hopefully they won't bother checking the entire system for traces, but if they do... thennnn you're kinda screwed sadly. Considering you're sending this to the actual manufacturer (Samsung) instead of the carrier (AT&T) then it is very likely that they will find out about the root. Whether they really care? (Which they probably do, screw your enterprising ways Samsung) That's up to them now. I wish you the best of luck!!!! Tell me how it goes
Let me start off by saying that I really like this phone and I'm no where near giving up on it.
With that said, I bought 3 of these within the first couple of days after release.
For me - Current occupation - IT System Administrator with 18 years of experience in various areas of IT
My son - Current in college, going for his Computer Science degree.
My daughter - Currently in college and surrounded by tech her whole life as I am a tech lover.
I mention who we are only so people don't assume that we are typical end users that can't figure out the difference between their heads and their asses.
My son has returned his Turbo twice (both metallic black). The first time, he had major scrolling issues. Phone would "fling" through pages unprompted while touching the screen. The second one he returned because there is a glue problem or something like it with the back of the phone, near the bottom. Makes a creaking noise (loud) if you press on the back near the bottom.
My daughter has just returned her first (32 GB Ballistic). Hers will not connect to WiFi without a reboot. Very annoying. Airplane mode first then trying didn't work.
Mine - I have not returned by 64 GB Ballistic yet but I think I am going to exchange it. I have problems with WiFi connecting also. It isn't as bad as hers in that mine occasionally connects without a reboot. In addition, mine definitely has some sort of touch screen issue. The screen becomes unresponsive at times and requires me to press the home button to "reset" the screen. I installed display tester and checked the multi-touch test and found that sometimes it won't register all fingers or one fingers touch is chaotic, wiggling all around while the others are ok. I also have a volume issue of some kind. I have to turn the phone up past half volume just to hear it... even in a quiet room.
I do really like this phone and have every intention of keeping it assuming that I can get one that doesn't have issues. Not sure if it was rushed or whatever but there is a definitely some build quality issues going on here.... Makes me very sad.
The second one he returned because there is a glue problem or something like it with the back of the phone, near the bottom. Makes a creaking noise (loud) if you press on the back near the bottom.
This is an issue for some and I believe there are some youtube videos demonstrating it.
For the call volume issue try disabling the equalizer, I read on here from a few people that that is the fix, I use the equalizer but haven't had a problem with the sound.
Sent from my XT1254 using XDA Free mobile app
Thanks guys. I'm surprised that there haven't been more comments. I was kind of hoping that people would say, "no problems here" or "yeah dude, wtf". Still love this phone. I think its the motorola apps and how they have nailed it in the "what I personally like" categories. Active screen and such are great.
Despiadado1 said:
Thanks guys. I'm surprised that there haven't been more comments. I was kind of hoping that people would say, "no problems here" or "yeah dude, wtf". Still love this phone. I think its the motorola apps and how they have nailed it in the "what I personally like" categories. Active screen and such are great.
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I'm one of the few who got a good Turbo. Bought it on launch day and have had none of the problems people on here have mentioned. No creaking on the back, no scroll issue, no screen temperature issue, nothing. The connectivity issues you talk about don't happen to me. I'd say just keep getting them exchanged until you have a good one.
Despiadado1 said:
Let me start off by saying that I really like this phone and I'm no where near giving up on it.
My daughter has just returned her first (32 GB Ballistic). Hers will not connect to WiFi without a reboot. Very annoying. Airplane mode first then trying didn't work.
Mine - I have not returned by 64 GB Ballistic yet but I think I am going to exchange it. I have problems with WiFi connecting also. It isn't as bad as hers in that mine occasionally connects without a reboot. In addition, mine definitely has some sort of touch screen issue. The screen becomes unresponsive at times and requires me to press the home button to "reset" the screen. I installed display tester and checked the multi-touch test and found that sometimes it won't register all fingers or one fingers touch is chaotic, wiggling all around while the others are ok. I also have a volume issue of some kind. I have to turn the phone up past half volume just to hear it... even in a quiet room.
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OMG FINALLY someone with my same problems! So I'm not going crazy. I swapped it out once, had same issue with the new one, but now it seems the issue is only at my works wifi. I have seen online there are issues with the phone and Cisco routers, and I assume we have Cisco routers here at work since our phones are Cisco...so I'm just chalking it up to an issue with my works wifi and letting it go. But what happens for me is I'll connect to wifi and then it'll disconnect randomly, so I have to either turn airplane mode on and off and fiddle with that and "forgetting" the network, or just restart my phone. It's rather annoying, but I have no other option as the phone works wonderfully on all other wifi networks.
Never knew I had the same glue/creaking problem until I read this. Now it will bug me until I do something about it. ?. What's the solution? Exchange or diy repair?
Despiadado1 said:
Let me start off by saying that I really like this phone and I'm no where near giving up on it.
With that said, I bought 3 of these within the first couple of days after release.
For me - Current occupation - IT System Administrator with 18 years of experience in various areas of IT
My son - Current in college, going for his Computer Science degree.
My daughter - Currently in college and surrounded by tech her whole life as I am a tech lover.
I mention who we are only so people don't assume that we are typical end users that can't figure out the difference between their heads and their asses.
My son has returned his Turbo twice (both metallic black). The first time, he had major scrolling issues. Phone would "fling" through pages unprompted while touching the screen. The second one he returned because there is a glue problem or something like it with the back of the phone, near the bottom. Makes a creaking noise (loud) if you press on the back near the bottom.
My daughter has just returned her first (32 GB Ballistic). Hers will not connect to WiFi without a reboot. Very annoying. Airplane mode first then trying didn't work.
Mine - I have not returned by 64 GB Ballistic yet but I think I am going to exchange it. I have problems with WiFi connecting also. It isn't as bad as hers in that mine occasionally connects without a reboot. In addition, mine definitely has some sort of touch screen issue. The screen becomes unresponsive at times and requires me to press the home button to "reset" the screen. I installed display tester and checked the multi-touch test and found that sometimes it won't register all fingers or one fingers touch is chaotic, wiggling all around while the others are ok. I also have a volume issue of some kind. I have to turn the phone up past half volume just to hear it... even in a quiet room.
I do really like this phone and have every intention of keeping it assuming that I can get one that doesn't have issues. Not sure if it was rushed or whatever but there is a definitely some build quality issues going on here.... Makes me very sad.
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What's the verdict on the crackling noise underneath the ballistic nylon? Did they exchange it?
Only problem I have is the call volume could be a little louder. Coming from a S4 I usually had to turn it down.
I'm really wondering if you guys that are having trouble with call volume are not holding the speaker in the right position. I never had a problem with my call volume until today. My third call of the day seemed to be extremely quiet until I repositioned the phone and got the speaker lined up more with my ear. For comparison sake, I had to do the same on my S3 on almost every call, so I wouldn't consider this phone bad on that account either. It's something easy to try anyways before exchanging a potentially otherwise good/perfect phone. If it doesn't work you wasted 10 seconds.
Sent from my XT1254 using XDA Free mobile app
SFG said:
What's the verdict on the crackling noise underneath the ballistic nylon? Did they exchange it?
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Yeah, they exchanged it. No real problems with Verizon in that regard.
RobinsonR810 said:
OMG FINALLY someone with my same problems! So I'm not going crazy. I swapped it out once, had same issue with the new one, but now it seems the issue is only at my works wifi. I have seen online there are issues with the phone and Cisco routers, and I assume we have Cisco routers here at work since our phones are Cisco...so I'm just chalking it up to an issue with my works wifi and letting it go. But what happens for me is I'll connect to wifi and then it'll disconnect randomly, so I have to either turn airplane mode on and off and fiddle with that and "forgetting" the network, or just restart my phone. It's rather annoying, but I have no other option as the phone works wonderfully on all other wifi networks.
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I dont think its just Cisco though I did read some other articles about that and the type of wifi encryption. This has been at a few different locations. For my daughter, it happens at our home but my son doesn't have any issue.
I'm not sure if I got a dud phone or it's a problem I caused but since I've gotten my phone about a month or so ago, it's been really glitchy. The screen rotates (even completely upside down) even with the setting turned off, the screen turns on randomly, "car mode" launches randomly, the headphone jack randomly doesn't work, apps misbehave. The problem has slowly gotten worse and worse. I've tried roms, multiple factory resets, I just don't know what could be causing this. Any ideas?
Try cleaning your charging port/headphone port with q tip and a very small amount of rubbing alcohol. Dry before using.
Just a quick answer to anyone facing the same issues I was, water damage seems to be the culprit. Had to deal with Asurion's bull**** for an hour but new phone is on it's way now.
xizzmatt said:
Just a quick answer to anyone facing the same issues I was, water damage seems to be the culprit. Had to deal with Asurion's bull**** for an hour but new phone is on it's way now.
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We're glad to hear that a replacement is on the way! If there is anything more we can do to assist, please let us know. Thanks!
Hello. Since few weeks I have extreme problem with ghost touch issue on Just top of the screen where the notifications are. I've turned on the programist options in order to see where it happens.
It looks like multiple ghost touch on the top edge on hole width. Sometimes the area respond to my touch, but most of the Time does not.
Happens random, case or screen protector is not the problem, tried all the options.
I have found some solutions from pocophone, but neither of them works.
Disabling gestures, miui optimalization, screenshot gestures, non.
Tried factory reset, updating to miui 11, nothing improved. After factory reset no problem for 1 day, not sure if there is a correlation.
I Will try to record the problem when it Will happen again.
Do you have any advice? I have warranty but at this moment would like to try all avaible solutions. Thanks in advance.
EDIT
Here is my video how it looks
https://photos.app.goo.gl/qnSkPZ6UwYVqsYY88
ooooh man, finally someone with the same problem, and cant find why its happening
it happens randomly, but when its happening the only way i can stop it is tighting it as if choking it. i dont want to send it to warranty.....
Well I am going to send it to warranty next week. I dont like the fact that I Will he without the Phone for a month, but hope they Will change the screen and it Will be fine.
My first xiaomi, always had Samsung and everything was alright. Phone in overal is great but I am very disappointed with this issue.
mist813 said:
Well I am going to send it to warranty next week. I dont like the fact that I Will he without the Phone for a month, but hope they Will change the screen and it Will be fine.
My first xiaomi, always had Samsung and everything was alright. Phone in overal is great but I am very disappointed with this issue.
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Im the same, just noticed, after 2 days without issues that i was recording a telegram audio and it happend, idk its kinda clueless always
Man, definetly it has something to do with software, just a few moments before posting this i had the issue and it didnt want to leave so i had to restart the phone, first time this way.
Guys I found out what's causing the issue!!! It's not software or hardware. If you have the original Xiaomi case that comes with the phone it causes the ghost touches! I tried removing it 2 times and each time I put it on I experience the ghost touches and each time I remove it they stop for 1+ day which means that the case is causing them. My guess is that tiny particles are stuck between the case and the phone making it do this.
had this on my previous phone, had to rma it
Shpagata said:
Guys I found out what's causing the issue!!! It's not software or hardware. If you have the original Xiaomi case that comes with the phone it causes the ghost touches! I tried removing it 2 times and each time I put it on I experience the ghost touches and each time I remove it they stop for 1+ day which means that the case is causing them. My guess is that tiny particles are stuck between the case and the phone making it do this.
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Just found i had a spigen clear case(bulky) and since i got back to Xiaomi's case it is happening a lot less than before.
My problem happens even without the case, and I used Nillkin Nature. Phone is in service currently. When it gets back I will tell you
Lol, how can this be? I believe you, though.
But oem case doesn't even touch the screen properly.
Sent from my Mi 9T Pro using Tapatalk
Phone sent to Service. After two weeks it is coming back to me with replaced screen. In about two days I will check if everything is fine.
Im waiting for what u have to say man, cuz i tried to rma it but they have it under review since last friday and today its being so ****ing annoyng that i want to broke the phone man
After screen replacement everything is Perfect ?
mist813 said:
After screen replacement everything is Perfect
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Yesterday and today have been terrible, ill be sending the phone on monday, ty man, hope it will not happen again
mist813 said:
My problem happens even without the case, and I used Nillkin Nature. Phone is in service currently. When it gets back I will tell you
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Any update on your phone? Touchscreen problem solved?
Problem arrive when using 3 finger swipe for screenshoot. there is solution on net about this problem, instead 3 finger swipe just use power buton and vo- for screen shoot
Ho boy, Looks like this is a common issue, I thought it's just me and I had to live with it with this ghost touch, Particularly when dragging the notification screen and clicking on the settings it won't respond had to do multiple times. S/W update, reset nothing helped. Last week one genius broke my screen and I had to spend and replace it. After replacing the screen I'm not noticing this issue anymore.
slavke1976 said:
Problem arrive when using 3 finger swipe for screenshoot. there is solution on net about this problem, instead 3 finger swipe just use power buton and vo- for screen shoot
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As I wrote, tried everything, also disabling screenshot gesture. Problem is hardware, after warranty screen replacement everything is working fine.
At first also had problem with dragging down notifications bar, screen was not responding. Then I turn on touch location in developer options and saw that there is ghost touch in that part. Day after Day it became more disturbing to the point I could not use the Phone.
You can buy whole screen on Aliexpress and change it by yourself if You dont have warranty.
I hope Xiaomi fixes this for those affected. The Redmi 5 Plus had widespread problems with the touchscreen which is why I bought the Mi9T Pro. Not had this myself but I'll be fuming if it ever happens to my Mi9T Pro.
I've still got the Redmi 5 Plus and it's been pretty horrific - the issues started whilst it was in the warranty period and then continued/worsened from there on out. I could kick myself for not getting it serviced in-warranty. Xiaomi essentially sold a lot of people faulty devices; many complain of ghost touching / non-responsive behaviour over on the R5P XDA sub-forum like it's a ROM bug.
I'm also facing this issue of phantom touch or ghost touch.
It's really annoying. I guess screen replacement is the only solution as I've tried almost all options mentioned in various internet sources.
Xiaomi sucks..!