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Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
************UPDATE*************
Amex didn't cover anything.
T-mobile claims They cant block it because it was purchased through Google.
Google says they cant do anything after the phone was "Activated" although All we did was put in a sim and turn it on.
So basically a big F You from google
I WILL NEVER BUY A GOOGLE PRODUCT EVER AGAIN!
Basically if you bought a phone from google as soon as you open the box Anyone can steal it free and clear.
There is No recourse possible. You cant block the IMEI. Nexus Devices are Gold Mines for theifs. Steal it Factory reset it and you got yourself a free device.
I AM SHOCKED that Google is So Stupid.
*****************
Update.
I dont blame anyone for the phone being stolen. BUT ALL NEXUS OWNERS BEWARE!!!!
If your phone is stolen Google doesnt give a ****. and neither does your carrier.
Its gone and it wont be turned into lost and found because its a perfectly functioning free device for anyone to find or steal with NO RECOURSE. that can be TAKEN
you are God Dam **** Out of luck.
Deal with it thats what you get for going with GOOGLE. See page 8 for details And I do have the emails from google still.
DAMN!
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
That SUCKS. Google can do nothing for you, my best advice would be to report it stolen to your local authorities. Make sure to give them the serial number and stuff so they can verify that it's yours if they find it.
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
Check with the credit card company that you used to pay for the phone, I think they have some kind of purchase protection within 60 or 90 days.
hpacura said:
Check with the credit card company that you used to pay for the phone, I think they have some kind of purchase protection within 60 or 90 days.
Click to expand...
Click to collapse
Opps I replied to the wrong person. Meant to reply to OP.
I don't know anything about it, but I saw a feature called android device manager. Both my nexus 5 and my old phone show up on this site:
https://www.google.com/android/devicemanager
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
Did you try using the Android Device Manager to locate it before contacting the thief? Or was she not able to even open the box to register it?
jhudak said:
I don't know anything about it, but I saw a feature called android device manager. Both my nexus 5 and my old phone show up on this site:
https://www.google.com/android/devicemanager
Click to expand...
Click to collapse
Jerfer02 said:
Did you try using the Android Device Manager to locate it before contacting the thief? Or was she not able to even open the box to register it?
Click to expand...
Click to collapse
He would have had activated that feature from the phone in order for it to work...
That SUCKS. Google can do nothing for you, my best advice would be to report it stolen to your local authorities. Make sure to give them the serial number and stuff so they can verify that it's yours if they find it.
Thanks Police report filed!
Check with the credit card company that you used to pay for the phone, I think they have some kind of purchase protection within 60 or 90 days
Thanks Ill Call AMEX Tonight and see what kind of protection they have. I always use amex because they are pretty good about purchase.
Did you try using the Android Device Manager to locate it before contacting the thief? Or was she not able to even open the box to register it?
I didnt but thank you so much for the insight. Im going to try and track the device now.
Couldn't he call Google to brick the phone ?
I had mine stolen by UPS (as*holes sent me an empty box) and they bricked the phone .
inlovewithnexus said:
Couldn't he call Google to brick the phone ?
I had mine stolen by UPS (as*holes sent me an empty box) and they bricked the phone .
Click to expand...
Click to collapse
Actually I called google first, They directed me to my carrier. All google will do is Blacklist The IMEI if its stolen in transit. I asked and pleaded with the google support guy who was very sympathetic but he said there was nothing they could do.
I had my girlfriend "Ring" the phone from google devices. hoping the guy is in class and it makes a big scene.
She also then "Locked" the phone via Google devices.
I really appriciate all the input guys. I actually dont feel so screwed over even though it still sucks. Having NO recourse is like the absolute worst!
dinc4g said:
Actually I called google first, They directed me to my carrier. All google will do is Blacklist The IMEI if its stolen in transit. I asked and pleaded with the google support guy who was very sympathetic but he said there was nothing they could do.
I had my girlfriend "Ring" the phone from google devices. hoping the guy is in class and it makes a big scene.
She also then "Locked" the phone via Google devices.
I really appriciate all the input guys. I actually dont feel so screwed over even though it still sucks. Having NO recourse is like the absolute worst!
Click to expand...
Click to collapse
A few things:
1) You should always have a lock on the phone (ALWAYS). It's simple to put a password or pattern unlock on the phone and it pretty much completely prevents someone from using the phone. It's still possible to reset the phone, but it's much more difficult for the average thief (too much so to make it worth it).
2) Activate Android Device Manager immediately after turning on any Android phone for the first time. It'll let you track the phone, ring it loudly if you need to, lock it remotely (and permanently), and wipe it, if necessary. It's the best built-in protection possible, and it works really well.
You shipped a phone at college dorm?
Hindsight my friend. This is the first phone I or her have had stolen.
I already activated it on everyone I knows device. And its only been 14 hours :good:
Phone was out of the box, Literally the first day she left the house with it is when it was stolen.
Must have been someone who knew the phone was there
Verstuurd vanaf mijn Nexus 5 met Tapatalk 4
If u enabled it you can track the location of the phone as long as it is logged into your gmail account.
https://www.google.com/android/devicemanager
Just realized this was already mentioned above.
Sent from my Nexus 5 using Tapatalk
To the OP, it's an awesome thing that you used AmEx for the purchase as they have incredible benefits. Their purchase protection is second to none (Up to $1000 per incident/$50,000 per year). It's also good you've filed a police report, since you'll need the report number.
1) Call 1-800-322-1277. That's AmEx's purchase protection department.
2) File a stolen item report with them. They'll ask for the supporting documentation or info from the police report.
3) Once they've done their stuff (usually a couple business days) you'll have the funds credited back to your card.
I always use my AmEx for important/expensive purchases just because of this benefit.
poor google
dinc4g said:
Got 2 phones, 1 for me and one for my Girlfriend.
They arrived Friday.
Hers was stolen today from a local college.
I called T-MO and had them blacklist The IMEI
Is there any recourse I can take through Google?
I called them but it seemed they were only familiar with UPS as the theif.
I had text'd the phone telling the person I would pay a cash reward for the return or they could turn it in to Lost and found. But they turned the phone off half hour later.
Keep your eyes out for any too good to be true deals.
Any advice or direction is greatly appreciated.
Click to expand...
Click to collapse
Yes. Sounds like googles at fault here for her phone being stolen after delivery.
trsix said:
Yes. Sounds like googles at fault here for her phone being stolen after delivery.
Click to expand...
Click to collapse
Nobody said google was at fault.
So here is a horrible update...
I called google initially to report it stolen so they could blacklist the IMEI, Google said they couldnt help so I should call the carrier. I called Tmobile and they claimed they were blacklisting it. a day and a half later nothing is done.
I call Tmobile again and this time they claim they cant do anything since the phone wasnt purchased from them.
So Im pretty upset at this point I try calling LG and they cant help me.
So I call google back Yesterday Friday the 15'th and the CSR tells me there is nothing they can do.
At this point Im Enraged. How can they let this fall through the cracks?
If it was an Iphone it wouldve been HANDLED that day.
But I get the bounce around and now its Saturday and the phone still isnt blacklisted.
Basically googles Inability to Do anything has allowed the theif to either sell it or trade it in for money. basically ensuring I never get the device back.
To make matters worse My Amex is a Bank of america AMEX and people are saying it doesnt have purchase protection only warranty extension.
So at this point I cant get anyone at google to help me. Ive called 6 times, Been referred to 2 specialists and basically told that there is nothing that can be done. Google is telling me they cant black list phones and so I should just deal with it.
I find it unacceptable and I am looking for a way to voice my disdain for google customer service.
They really botched the situation.
Considering.
I called google within 1 hour of the theft and they told me to call my carrier to black list the phone.
This could have been handled on the spot.
If anyone has any information that could help. Even google corporate contact information it would be nice.
I will never buy another product from google after all this BS.
The Google needs to stop screwing the customer.
If we buy a phone from them and the carrier has no authority to blacklist it then Who will ?
Basically you can steal anyone's nexus device and not ever worry about a blacklisted IMEI??????
http://forum.xda-developers.com/showthread.php?t=2341520&page=2
dinc4g said:
The Google needs to stop screwing the customer.
If we buy a phone from them and the carrier has no authority to blacklist it then Who will ?
Basically you can steal anyone's nexus device and not ever worry about a blacklisted IMEI??????
http://forum.xda-developers.com/showthread.php?t=2341520&page=2
Click to expand...
Click to collapse
Sorry for your issue, but Google has no play whatsoever to 'blacklist' an IMEI. Carriers do that. If TMO refuses, there is nothing else to do/say about it. You need to focus on getting your money back.
Hello, I have a big problem with my note 5 I have always this message : this device was reset. To continue, sign in with a Google Account that was previously synced on this device
I flashed it with Odin but I have the same problem !!
That is not a problem. Simply sign in using the Google account that you used before you reset the phone.
CodeNameRedNeck said:
That is not a problem. Simply sign in using the Google account that you used before you reset the phone.
Click to expand...
Click to collapse
That's not working, Even when I flashed new Rom
Zakwa said:
That's not working, Even when I flashed new Rom
Click to expand...
Click to collapse
Maybe reactivation lock was on when it was reset.Did you buy second hand?
Changed my mind.
Thanks, Toskabab!
Zakwa said:
Hello, I have a big problem with my note 5 I have always this message : this device was reset. To continue, sign in with a Google Account that was previously synced on this device
I flashed it with Odin but I have the same problem !!
Click to expand...
Click to collapse
This is a Google security feature designed to protect against theft and personal data loss. If you have changed your Google password and then done a factory reset, you must wait 72 hours before you can log back into your device with your new password. If you have purchased the device in this condition, you must return it to the seller and have them unlock the device.
Since the onset of Android 5.1 and up, you must remove your Google account first, prior to a factory reset if you are planning to sell your device. Otherwise, when the new owner starts up the device they will see the same message you are. If you have stolen this device, this prevents you from getting their information and also being able to use the device.
There may be ways around this, but that falls into a gray area of what is allowed on XDA and what isn't. Please be mindful going forward with this discussion.
Thank you.
The_Merovingian
Forum Moderator
jtOttawa said:
Why would you help someone bypass a security feature to prevent the use of a stolen phone? If he had the proper Google account credentials, he wouldn't need to bypass this feature.
Click to expand...
Click to collapse
I understand where you're coming from. And I in no way condone theft of any kind. But I do also realize that I am unaware of the situation at hand and tend to give people the benefit of the doubt. What if someone sold it to him in that condition? What if he genuinely did screw something up and get locked out of his Google account? There could be any number of situations and yes, theft can be one of them. I just don't like to assume the worst. But maybe I'm just naive.
Sent from my SM-N920V using Tapatalk
toskabab said:
I understand where you're coming from. And I in no way condone theft of any kind. But I do also realize that I am unaware of the situation at hand and tend to give people the benefit of the doubt. What if someone sold it to him in that condition? What if he genuinely did screw something up and get locked out of his Google account? There could be any number of situations and yes, theft can be one of them. I just don't like to assume the worst. But maybe I'm just naive.
Sent from my SM-N920V using Tapatalk
Click to expand...
Click to collapse
Fair enough, but my view is that if the device was acquired legally, it would be a simple matter to go back to the seller to rectify the situation. We have had a number of people on here recently trying to find ways past locked/blocked phones etc., when the simplest (and most logical) solution if the phone was acquired legally would be to go back to the seller for help, and not seek a way past such security measures here - as such, and to avoid the risk of potentially aiding and abetting phone theft, I prefer to see such discussions shut down.
Theres actually a work around thats very simple and requires a otg cable
jtOttawa said:
Fair enough, but my view is that if the device was acquired legally, it would be a simple matter to go back to the seller to rectify the situation. We have had a number of people on here recently trying to find ways past locked/blocked phones etc., when the simplest (and most logical) solution if the phone was acquired legally would be to go back to the seller for help, and not seek a way past such security measures here - as such, and to avoid the risk of potentially aiding and abetting phone theft, I prefer to see such discussions shut down.
Click to expand...
Click to collapse
While I understand your point, there are many instances where individuals have purchased devices legal (e.g., via eBay or Swappa) and the seller is either unwilling or unable or not knowledgeable enough to help. Many of these instances have been reported here on XDA. Hence there are indeed valid reason for threads like this to exist. That said, any indications or suggestions of fraud will not be tolerated.
FunkyHuawei has taken kind of a weird turn recently, starting with a total conversion from a 'credit' system to a subscription model. They released info about this on the 10th, on their Twitter account:
https://mobile.twitter.com/FunkyHuawei
A monthly fee... Hmm, I wonder why. Could it be that their new workaround to get 'root' on the Mate 20 Pro is a very fragile hack that doesn't actually unlock the bootloader, and can (and will) be disabled with *ANY* kind of update - be it firmware or otherwise? Yeah, that is what else they announced - that they have a working hack to 'kinda' get root on the Mate 20 Pro. It is detailed here:
https://funkyhuawei.club/root
A few things to note from this:
1) They seem to only be able to do it for 3 distinct models: LYA-L29, LYA-L09, LYA-L0C. Yay for Canadians, I guess?
2) They can (or will) *only* perform this service over remote control of your computer, via TeamViewer. That kinda makes me cringe, for too many reasons to list. It doesn't mean it is necessarily shady, but if given the option I would rather not go down that road.
3) The service is PRICEY. Even though they only announced it three days ago, the 'opening sale' is over after today, and will normally cost $190 USD. (It is on 'sale' at the moment for $165). This is pretty damned expensive, given the, er... 'transient' nature of the hack - and the obvious reliance on the subscription model as a result.
4) They are a little vague about this one, but even though they have also come up with a way to flash any firmware to any phone, even if the OEM bootloader unlock is grayed out, this hack seems to only work with specific versions of firmware. In other words, they are likely going to do a downgrade and they certainly aren't going to promise future proof. This... Isn't good.
5) They clearly state that any changes to anything will break the hack, and that is on YOU. In other words, they are hinting that even with the new subscription model you would need to pay full price for them to perform this remote service every time. Not only that, they are not responsible for anything going wrong, even during their initial attempt. That is standard practice for this kind of thing I guess, but at that price?
I can't see myself going for this. It sounds too flakey to be worth it. Honestly it looks like we just have to hold out hope that someone brute forces the encryption on the algorithm used to generate the bootloader unlock codes, or a solid working hack to get around it. FH is charging this kind of money because they are betting that there will never be any other way to get 'root' on a Mate 20 Pro, even though this smells a lot like the tethered jailbreaks for the iphones that were so fragile they could break if the wrong app was executed never mind rebooting the phone.
To anyone who goes this route, let us know how it works out. It sounds like once successful (and if you never flash the firmware) you ARE able to install a working SU/Magisk onto the phone yourself. They go out of their way to say that they will flash a TWRP recovery to the phone if you wish, but they won't put any root on it themselves. Again, probably a legal thing more than anything else.
I wish Huawei would just sell us bootloader unlock codes.
I think there's no discussion because of what you've already outlined and that, based on their recent track record, no one really trusts them.
The reason they'll only do it over Team Viewer is because they don't want to give you the tools in order to 1) force you to go back to them when it gets reverted by an update and 2) to stop the tools getting shared. If they connect to your PC then they can download what they need from their servers (securely using authentication) run it then clean up after themselves so as not to leave anything behind.
As you say, they're relying on there being no alternative and that M20P owners become desperate enough to go this route but I can't see that many going for it.
Grondah said:
The reason they'll only do it over Team Viewer is because they don't want to give you the tools in order to 1) force you to go back to them when it gets reverted by an update and 2) to stop the tools getting shared. If they connect to your PC then they can download what they need from their servers (securely using authentication) run it then clean up after themselves so as not to leave anything behind.
Click to expand...
Click to collapse
Hmm, that sounds exactly like what they would do. We need someone to go through this and pull off a bit of a hack of their own and keep all the software/data they download onto your computer. I wonder how paranoid they are, surely they don't go so far as to run tools that wipe the free space left when they delete their own stuff? Meh, this sounds like kind of a flaky hack - so far. I don't have a problem with them charging for a good service but $200 is a LOT for something that can't survive basic firmware upgrades.
I am glad no one is talking about this, because they are a piece of crap. They only want to steal our money. 100$+ for crap hack... Ahahah.
Funkyhuawei are nothing but scammers.
Yes, Just scammers, First of all, we should not promote them on XDA.
Fully agree with what is written in the previous post and I would never go to this service.
What remains is to point at the real source of all this, namely Huawei and their refusal to allow bootloader unlocking. Why in all heavens is it not possible for them to do it like many other companies do? In the light of all this I sadly state that the Mate 20 Pro was my first and last Huawei phone !
s3axel said:
Fully agree with what is written in the previous post and I would never go to this service.
What remains is to point at the real source of all this, namely Huawei and their refusal to allow bootloader unlocking. Why in all heavens is it not possible for them to do it like many other companies do? In the light of all this I sadly state that the Mate 20 Pro was my first and last Huawei phone !
Click to expand...
Click to collapse
There's always One Plus where you pay $700 for a $300 phone with an upgraded processor and have to use custom ROMs that always have bugs because Oxygen is an ineptly coded train-wreck.
Strange how nobody seems to mind that XDA has been shilling for One Plus for years.
But at least you can unlock the bootloader, right?
jhs39 said:
There's always One Plus where you pay $700 for a $300 phone with an upgraded processor and have to use custom ROMs that always have bugs because Oxygen is an ineptly coded train-wreck.
Strange how nobody seems to mind that XDA has been shilling for One Plus for years.
But at least you can unlock the bootloader, right?
Click to expand...
Click to collapse
You can always use a downgrade file that funkyhuawei customer service told you would work and have thay file brick your phone and be told 'its your fault the file didnt work' after paying out 150 in unlimited passes and bootloader unlock codes.
But you can always use your huawei warrenty and get a battered device returned to you right?
$190 for a "root but not root" solution is just daylight robbery. I dont think FH are welcome here anymore...
Ive done a paypal dispute. Sent paypal proof of huawei repair. Proof of email exchanges from funky that shows his files caused the damage. Hopefully will win but you never know.
NotEvenFinalForm said:
Ive done a paypal dispute. Sent paypal proof of huawei repair. Proof of email exchanges from funky that shows his files caused the damage. Hopefully will win but you never know.
Click to expand...
Click to collapse
Just a quick update, I will have to look into it but I will pay FH $500 if they can install malware onto my pc that hijacks all my banking information as long as they can make my phone stop with the WORST AUTO-BRIGHTNESS NIGHTMARE EVAR. Like, seriously... Really?
Really?!
In my opinion a scam and scammers never last long, that's the story of funky huawei...good thing I didn't pay them for anything, day light robbers,
vtec303 said:
In my opinion a scam and scammers never last long, that's the story of funky huawei...good thing I didn't pay them for anything, day light robbers,
Click to expand...
Click to collapse
My paypal dispute failed. Even after proof of broken phone, repair, and being forced to purchase a bootloader code just to use my unlimited pass (bootloader was already unlocked he wouldnt switch my pass). Oh well
NotEvenFinalForm said:
My paypal dispute failed. Even after proof of broken phone, repair, and being forced to purchase a bootloader code just to use my unlimited pass (bootloader was already unlocked he wouldnt switch my pass). Oh well
Click to expand...
Click to collapse
ok are you still within your 90 day paypal protection ?, if you are write them an email detailing everything and tell them their decision is against paypal buyer protection. You did not receive the level of service you were shown on funky (scammer) website and than your phone got messed up as well that's enough to appeal, try it and see what they say. Happened with me on a eBay purchase, they decided in favour of the seller, I wrote them they refunded me the full amount. Hope this helps, cheers.
vtec303 said:
ok are you still within your 90 day paypal protection ?, if you are write them an email detailing everything and tell them their decision is against paypal buyer protection. You did not receive the level of service you were shown on funky (scammer) website and than your phone got messed up as well that's enough to appeal, try it and see what they say. Happened with me on a eBay purchase, they decided in favour of the seller, I wrote them they refunded me the full amount. Hope this helps, cheers.
Click to expand...
Click to collapse
Itd 180 days protection. Yes I have been messaging them further screenshots etc to try get the decision overturned.
Edit paypal are replying with the same message at every turn now.
NotEvenFinalForm said:
Itd 180 days protection. Yes I have been messaging them further screenshots etc to try get the decision overturned.
Edit paypal are replying with the same message at every turn now.
Click to expand...
Click to collapse
ohh ok, I guess I got lucky than, try sending an email to someone higher up, might help, worth a try mate,
vtec303 said:
ohh ok, I guess I got lucky than, try sending an email to someone higher up, might help, worth a try mate,
Click to expand...
Click to collapse
Do u have an email add for anyone higher up?
NotEvenFinalForm said:
Do u have an email add for anyone higher up?
Click to expand...
Click to collapse
send you a private message, cheers.
vtec303 said:
send you a private message, cheers.
Click to expand...
Click to collapse
Was unable to post it privately but heres what I said.
Hey
Is anyone having issues with say the top 1/4 of the top of the screen
Occasionally and I cannot reproduce it on command. The top 1/4 of my screen stops responding to touch. I have to turn the screen off and then back on and then it will work fine.
Software or hardware issue?
Anyone else notice this?
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
zetsumeikuro said:
Nope. I would try a factory reset at this point and see if it still persists. I think you were also having issues with deep sleep right? If that hasn't been resolved, I'd do a fresh start at this point, especially if you have a possible HW issue on your hands.
Click to expand...
Click to collapse
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
c_86 said:
Already figured the deep sleep issues
As for the touchscreen one. I have done a factory reset. Same. So thinking its hardware at this point
Click to expand...
Click to collapse
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
zetsumeikuro said:
I would contact support ASAP and get a RMA sent out to you before they start shipping out refurbished devices.
Click to expand...
Click to collapse
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
c_86 said:
Well it would be thru the carrier. As I got it via my carrier. So I'll be visiting them tomorrow for an exchange
Click to expand...
Click to collapse
Good luck! I hope you get a defect-free device!
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
Click to expand...
Click to collapse
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
in_dmand said:
Google isn't the same... I don't know where you got that - at least, if you purchase it from the Google store. I've exchanged the original pixel 6 times (they had a lot of issues with microphone) and the pixel 3 xl a couple times. Google has always done an advanced replacement so I'm never without a phone. The only thing they require is a hold on a credit card until the return is cleared.
That's one reason I like Google so much and could never go with something like oneplus or htc. That and Google could care less if you root your phone - warranty is still intact.
Click to expand...
Click to collapse
Since i got it from a retailer (and not the google store), the only option presented to my by google was:
1. send in for repair/replacement, no device sent to me first (advanced replacement)
2. bring to authorized repair center
Bestbuy warranty was the same, except no authorized repair was provided, only to send in the device and wait for it to come back to.
Neither provided me with advanced replacement options, even when asking or offering to place a credit card hold/deposit.
c_86 said:
So this is frustrating
Best buy refuses to exchange. I have to send back and be out of a device for 5-15 business days.
Google support is the same
Or I bring to a repair facility. Which is BS. The device is less then 30 days old
So far no support that is actually acceptable.
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Unfortunately this is the case if you don't buy direct from Google. I experienced this the hard way last year with my pixel 3XL... I had a Pixel 1 and 2 XL from Google and loved the advanced exchange program. But when I bought my 3XL from a vendor (because Google were out of stock) it becomes a little annoying being without a phone when you have a warranty issue... Just chalk it up as a lesson to be learned and next year get it from Google directly.
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
trim81 said:
Makes me worries now as I purchased one today via best buy, unlocked, non carrier version.
@OP, was yours also purchased at best buy?
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Best buy mobile doing an upgrade
c_86 said:
Best buy mobile doing an upgrade
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So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
trim81 said:
So is it a carrier branded version? And not the unlocked variant?
Side note : if you have a uBreakiFix store, bring it in, online is saying it's a same day repair
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It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
c_86 said:
It's unlocked.
Went to bestbuy to do the upgrade instead of the carrier store.
I have a ubreakifix nearby but that's not the point. I shouldn't have to do a repair on a 30 day device. Should be a swap out. Not a repair.
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If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
Ahh I understand now. Yeah lesson to be learned for next year! Sorry that sucks
trim81 said:
If you did the upgrade, then you must have gotten one of Carrier version (Verizon, att, etc)
You said you went to BB to do the upgrade instead of going to the carrier store, which service is it?
BB also sells the pure unlocked version, Im not sure if carrier branded upgrade offers the pure unlocked version as it's 'upgrade'
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Yes they do. No devices are allowed to be locked in Canada. Against the law now.
Its frustrating. Regardless. It's a manufacturer device and I'm stuck with either being out of a device for days. Or repairing it
Bought this phone from FB market place and has an FRP lock can't login to Google wish I would have checked before I bought HuGE mistake!!! Pretty much out my phone can't get ahold of the person they ghosted. Anyway to fix this?
Return it. It might end up being imei blacklisted too.
blackhawk said:
Return it. It might end up being imei blacklisted too.
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I check IMEI it's clean, sold it to me a couple of days ago and I have no contact won't answer calls and FB profile deleted
Have you tried a recovery from the phone recovery system ?
Hugo_Miskine said:
Have you tried a recovery from the phone recovery system ?
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Yes, wiped everything cache all of it just restarts to Google login but do not have info.
There is a lot of sites offering FRP unlock. Just google FRP Samsung unlock.
whateric said:
Yes, wiped everything cache all of it just restarts to Google login but do not have info.
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I would recommand to unlock bootloader, install a TWRP recovery wipe Data, dalvik cache/art and system, then it should brick it / bootloop it and a recovery menu should appear askip u to download last recovery or something like that, and then if u want relock the bootloader (it will also wipe TWRP)
Hugo_Miskine said:
I would recommand to unlock bootloader, install a TWRP recovery wipe Data, dalvik cache/art and system, then it should brick it / bootloop it and a recovery menu should appear askip u to download last recovery or something like that, and then if u want relock the bootloader (it will also wipe TWRP)
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Ya cant unlock bootloader without access to the phone
GeeAyeZee said:
Ya cant unlock bootloader without access to the phone
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oh yeah true,
Havent tried this since I dont own a Samsung but this seems like a good thing to get around FRP :
3 Ways to Bypass FRP on Samsung [Updated]
Learn how to bypass frp lock on Samsung in this guide. We have listed 3 detailed step-by-step solutions to perform Samsung FRP bypass right here.
toolbox.iskysoft.com
Pichulec said:
There is a lot of sites offering FRP unlock. Just google FRP Samsung unlock.
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I looked into this just not sure which ones are legit.
whateric said:
I looked into this just not sure which ones are legit.
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before trying this, try every free method, there's always a way
Hugo_Miskine said:
before trying this, try every free method, there's always a way
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True, just hoping someone has a legit source that works and has been tested some of these seem like they are not working or some kinda spyware
whateric said:
I check IMEI it's clean, sold it to me a couple of days ago and I have no contact won't answer calls and FB profile deleted
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Expect the worse; it may have not been registered... yet.
If you paid with a Visa or MC do a charge back.
You need to return it to the seller ask bank if there's a problem doing so.
Personally I'd hammer the seller to a pulp.
&
Stay off FB, it's nothing but trouble. Only buy from trusted vendors...
if really you cant contact the seller or send it back, well try methods to unlock it, either by removing FRP with somes tutorials or by unlocking bootloader (but you need access to your phone so eh)
Hugo_Miskine said:
if really you cant contact the seller or send it back, well try methods to unlock it, either by removing FRP with somes tutorials or by unlocking bootloader (but you need access to your phone so eh)
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Yeah man, I gotta figure out how to remove the frp some how
blackhawk said:
Expect the worse; it may have not been registered... yet.
If you paid with a Visa or MC do a charge back.
You need to return it to the seller ask bank if there's a problem doing so.
Personally I'd hammer the seller to a pulp.
&
Stay off FB, it's nothing but trouble. Only buy from trusted vendors...
Click to expand...
Click to collapse
Yeah big mistake paid cash because it was a cheap deal only 300 bucks should have known something was up
blackhawk said:
Expect the worse; it may have not been registered... yet.
If you paid with a Visa or MC do a charge back.
You need to return it to the seller ask bank if there's a problem doing so.
Personally I'd hammer the seller to a pulp.
&
Stay off FB, it's nothing but trouble. Only buy from trusted vendors...
Click to expand...
Click to collapse
Yeah man deal was too good to pass up but now I know why
Pichulec said:
There is a lot of sites offering FRP unlock. Just google FRP Samsung unlock.
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Click to collapse
Know any reputable sources?
whateric said:
Yeah big mistake paid cash because it was a cheap deal only 300 bucks should have known something was up
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Always use a card as it gives you some protection. Think of it as a tune up... at least it didn't cost $600 or more. Courses from the U of Hard Knocks are generally quit expensive.
You can bypass it like others have said.
blackhawk said:
Always use a card as it gives you some protection. Think of it as a tune up... at least it didn't cost $600 or more. Courses from the U of Hard Knocks are generally quit expensive.
You can bypass it like others have said.
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If you can help me out and find a reputable source let me know!