Related
I thought I'd share this. It's from Asus customer support.
After consulting related department in TW, up till now, they still have no schedule for next update but they do have the plan to update it.
We will transfer customers' wishes to them for further development.
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Unlocking is coming
issawillwin said:
Unlocking is coming
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I will .. after my warranties goes out... be using custom ROMs for sure (I was happy to see that someone builded/ported AOKP). But I am bit disappointed from Asus and their lack of communications on that matter.
Technojo said:
I will .. after my warranties goes out... be using custom ROMs for sure (I was happy to see that someone builded/ported AOKP). But I am bit disappointed from Asus and their lack of communications on that matter.
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Click to collapse
at least you got a tablet mine has been in asus repair centre 2 months now. they had it more than i have.
Never buying asus again.
bought in nov resetting and other random issues update didn`t fix sent away. 1 month comes back now it`s worse. send it back sd card issue keeps remounting every 30 secs send back. they deny they can replicate issue even with vid i sent them. (apparently they were being kind and didn`t charge me labor fee for looking at tablet to find no fault.)
Got tablet back tried 4 diff sd cards diff sizes format all same issue recorded. whole thing sent back now they admit issue and will fix (1 month to get that far).
however the reset issue and garbled screen also recorded is not replicate-able. ..... 3 weeks latter they still have it and can never answer my question about wtf is going on and refuse to just swap it over with a new one.
so i have had tablet about 3 months they had it 5 months mind my french but fu ck ing useless service. it will be out of warranty before i use the damn thing.
what annoys me the most is this was bought specifically for on the go as i run my business remotely and am an avid bike user so carting around a crazy heavy laptop annoys the **** out of me.
Anyway lesson learnt don`t buy asus because if you get a **** one it will never get back to you working.
Technojo said:
I thought I'd share this. It's from Asus customer support.
Click to expand...
Click to collapse
Maybe we should keep bugging them until they release an update.
cecilyen said:
Maybe we should keep bugging them until they release an update.
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Click to collapse
:good:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
You gonna get different responses from everyone.best to try for your self.member had focus issues in kitkat
No Luck
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
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Click to collapse
I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
PKFR4Life said:
I've updated a Note 4 yesterday from Kitkat to Lollipop, hoping the focusing issue would stop. And it did not. So now, I'm going to go through with submitting a claim/replacement.
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Click to collapse
good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
Getting a replacment
fallenangelguard said:
Does the Tmobile note 4 update address the camera focus issue when first starting it up?
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Click to collapse
Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
fallenangelguard said:
Just finished talk with tmobile. They will have one shipped from the warehouse for me as it is a known issue and requires phone replacement.
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Click to collapse
Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
Jammol said:
Are you on the Jump program and did you have to pay anything? How long have you had your Note 4 for?
I am asking because I've been plaqued by this from day one and the girl at the store keeps telling me it's NORMAL! I got so pissed.
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Click to collapse
Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
fallenangelguard said:
Not on the jump program, I just have the basic insurance on it. Did not have to pay anything from what I was told. Bought the note 4 in March of this year and the issue followed not to long after but was hopeful in trying to find a way to resolve it but eventually gave up. I've noticed in store reps can very greatly. I would suggest using the online chat. It is what I did and just explained I tried the tmobile forum steps for the factory reset while on kit kat, then tmobile upgrade to lollipop, factory reset again, the focus will sometimes take up to two minutes to work, and not sure what to try next. The chat rep stated when they checked into it, there is a known issue for the note 4 camera and they can do a handset exchange.
My recommendation when chatting with them online is to be nice, courtesy, and let them take there time
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Click to collapse
Cool thanks man. Same stuff my brother in law just told me cause he works for T-Mobile. He's going to log a ticket for me today and they will call me.
Update: Just got off the phone with them and I should have a new one on Monday. I asked her what if it does the same thing. She said they will exchange or one more time and if the third one does it as well then I'll go into a different device.
I thought only att did that. I really don't want to get rid of my note 4 negate I freaking love this phone.
In my experience, I think there's a defect with the Note 4 OIS camera where the camera gets physically stuck the longer you own the phone. when mine gets stuck, giving it a light flick/smack against my hand makes the camera focus again. I had this problem with my original note 4, as well as a replacement note 4 that t mobile sent out to me. It's inconvenient but at least you can make the focus work again by smacking the area around the camera
Note 4 Plague
bigTINY779 said:
good luck man. I've already had two note 4's from t-mobile and they both have had this issue... its really annoying but it is what it is... hope you fare better than i did.
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I now feel ya on that. T-Mobile had no problem sending me a replacement unit. Before I could drop off the initial defective unit at a UPS, I found that the replacement also has the issue. So I called in for a second warranty exchange and they waived the $5 fee this time around. This is crazy!
Hay guys,
Edited: on 07/07/2016: Problems First; My AT&T Galaxy S6, reboots randomly, dies instantly and some times freezes, doesn't matter what app i am on. The full story is here if interested, please read below;
I bought a used AT&T Galaxy S 6, 64 GB Black sapphire, Now running 6.0.1 (i sideloaded it) and it has a problem which you guys call it deep sleep problem (I call it, dying phone with no reason) when i bought it, it was running 5.1.1 then (probably BOJ7), and the second day i noticed that it was dead, (i remember i was taking some selfies, pictures, i locked it and after more or less 15 or 20 minutes i wanted to take some more pics, i saw it was not waking up). And to my surprise, I have checked it, when i call the number which is in that phone, the call goes and i can listen on my other phone that the bill is ringing but actually my device doesn't ring at all (while dead) (I have also seen once that the notification LED was blinking Blue, yet the phone was off, itself)
So, story short when i saw the device was unexpectedly off i tried to switch it on by the following methods;
i pressed all the button many times but it didn't respond until, i pressed and kept holding recovery boot combination i.e. volume down + volume up + Power buttons and it booted.
Later on it was good, after two days, it did it again.
Now my concern was rising about Galaxy S6's sudden deaths, (I still don't know whether i should call it a deep sleep and awake problem or it is something related to hardware) so, i thought lets find a way and upgrade it to MM. I searched the xda and found this
Updating to Android 6.0.1 G920AUCU3CPD6 Step by Step {http://forum.xda-developers.com/att-galaxy-s6/general/updating-to-android-6-0-1-g920aucu3cpd6-t3371884}
I upgraded my phone and thought it's fine now, but to my surprise, the phone went off while it was in my pocket with almost 70% battery charged. I was shocked, yet started it with the buttons combo, and yesterday when i left it charging while the battery was about 87% charged, I thought let it go to 100% but when i picked it up after 15 minutes and pushed the home button to see the status the phone was dead again with a RED LED light on while the screen was off, when i pressed the home OR power button the screen showed a big green battery with 100 % Charge (which was indicating as i powered it off and kept charging)
Now my question is that " What the hell is going on?"
If it was a rooting problem? Then, I did an odin flash of BOJ7 with all four files AP, CP, CSC and his child. which should have removed the rooting, and to confirm it whether my device is rooted or the KNOX tripped or not, i have checked the knox it is 00000 which means the KNOX is not tripped.
Please help me guys, this was my dream phone, i can't buy a new one with warranty, and i can't loose it or live it with this problem, my days suck.
please help me,
And today I've seen a new thing may be it's the real problem but I really got it today. I was surfing the net and twitter my AT&T Galaxy S6 suddenly went off and I had to force start it.
Hay guys, i need your help, am i missing you all?
Hay guys, Talvigi back,
As far as no body is interested in my post and may be no one has faced such problem before, so, i am back with some updated information;
Day before Last night, I was very much worried about my phone's behaviour, even i was thinking to show it's way out. But when i was a bit asleep yet awaken i thought way not try to factory reset the device from recovery, formate system devlock and cache partitions?
And i did it while i was half asleep and let the device update it's builtin softwares and WOLLA, it's second day my beloved AT&T specific Galaxy S6 hadn't misbehaved yet, (till now, may be it will make me lying just now)
Edit: (Third Day):
Third Day guys its third day and still my phone has not misbehaved after the above mentioned factory reset, and i hope this will continue to work like that.
Edit: Fifth day:
Sorry Sammy boy but you are a sucking OEM, after two good days my AT&T Galaxy S6 is again misbehaving with me, it again deep slept, just after seconds when i was surfing the facebook and i got lock my device for some seconds. As soon as i wanted to unlock it again i saw that the device was once again not waking up hence i had to push both volume and power buttons to start it.
And it did the same thing while it was kept on my table for a couple of hours.
It's now making me crazy to sell it again and go for a galaxy S5, it least i haven't seen this problem, i actually haven't listened this kinda problem in them from any where.
Edit; Now after a lot of days of sudden deaths and instant restarts, it has started to freeze now, I have not seen this before. I mean when I am using facebook it freezes but doesn't restart as far as I have seen it twice with freeze problem. Now I can say that it is indeed a software problem may be we can suggest it to be a kernel related problem.
So is it because I might have used a 32 GB specific ROM on a 64 GB device?
Is there a real difference between 64 GB and 32 GB ROM.
Hell with the AT&T Galaxy S6.
talvigi said:
Hay guys, Talvigi back,
As far as no body is interested in my post and may be no one has faced such problem before, so, i am back with some updated information;
Day before Last night, I was very much worried about my phone's behaviour, even i was thinking to show it's way out. But when i was a bit asleep yet awaken i thought way not try to factory reset the device from recovery, formate system devlock and cache partitions?
And i did it while i was half asleep and let the device update it's builtin softwares and WOLLA, it's second day my beloved AT&T specific Galaxy S6 hadn't misbehaved yet, (till now, may be it will make me lying just now)
Edit: (Third Day):
Third Day guys its third day and still my phone has not misbehaved after the above mentioned factory reset, and i hope this will continue to work like that.
Edit: Fifth day:
Sorry Sammy boy but you are a sucking OEM, after two good days my AT&T Galaxy S6 is again misbehaving with me, it again deep slept, just after seconds when i was surfing the facebook and i got lock my device for some seconds. As soon as i wanted to unlock it again i saw that the device was once again not waking up hence i had to push both volume and power buttons to start it.
And it did the same thing while it was kept on my table for a couple of hours.
It's now making me crazy to sell it again and go for a galaxy S5, it least i haven't seen this problem, i actually haven't listened this kinda problem in them from any where.
Hell with the AT&T Galaxy S6.
Click to expand...
Click to collapse
May I ask, Why am I tagged in this?
hyelton said:
May I ask, Why am I tagged in this?
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Click to collapse
Sorry man, @hyelton: but you are the great hero for me,
You have been so much helpful to me as well as to many others i have seen,
And to tell the truth, i didn't tag you to help me specifically on this problem,
but i knew you will be the only one to notice me in this crap.
And i believe you have read my problem and have at least thought once, about my situation, haven't you?
And i also know you can off course guide me, or lead me a way through.
Please don't be rude, i beg your kind honour to please suggest me a way out there, any way out! :crying::fingers-crossed::crying::fingers-crossed:
Because there are many people in this forum but you can see no one, no one even noticed my problem.
Hello, I was tagged in your threads and received the notification while I was sleeping. First of all my Galaxy S6 was bought by me on May 6 2015 at an Official AT&T Store, the same Store were, nine years ago, I open a contract account for mobile service. Before Android phones I was a Blackberry user. Never root a phone, never side loaded a Google Platform Upgrade, never bought a used phone. The only time I bought a phone outside an Official AT&T Store was when I bought a brand NEW Google Nexus 5 at Amazon and God knows that my former Nexus 5 was the best phone I ever owned. I always owned the top of the line Blackberry, the Bold series. And all my formers Android phones bought at AT&T were Flagships phones at the moment I bought them. OK now, I read all your threads and when you applied a Factory Data Reset you do, in my humble opinion, the right thing . Unfortunately the problem at your phone is beyond a Factory Data Reset. My advise is that you must go to an AT&T Official Store and ask for a new Nano Sim Card. If that's not work go to an Official Samsung Repair Store or Center. If that's not work, then my friend, take out the Nano Sim Card of your Galaxy S6 and bought a NEW Google Nexus 6p directly from Google or Amazon and push the Nano Sim Card in. You are going to have peace on earth running a Google Nexus phone at AT&T. Remember my fried, NEVER AGAIN buy an used phone and by the way don't side loaded Google Platform Upgrade. Just wait for the OTA regarding Platform Upgrade. I'm really sorry for the bad experience with your Galaxy S6.
Sent from my SAMSUNG-SM-G920A using XDA-Developers mobile app
emilioaponte said:
Hello, I was tagged in your threads and received the notification while I was sleeping. First of all my Galaxy S6 was bought by me on May 6 2015 at an Official AT&T Store, the same Store were, nine years ago, I open a contract account for mobile service. Before Android phones I was a Blackberry user. Never root a phone, never side loaded a Google Platform Upgrade, never bought a used phone. The only time I bought a phone outside an Official AT&T Store was when I bought a brand NEW Google Nexus 5 at Amazon and God knows that my former Nexus 5 was the best phone I ever owned. I always owned the top of the line Blackberry, the Bold series. And all my formers Android phones bought at AT&T were Flagships phones at the moment I bought them. OK now, I read all your threads and when you applied a Factory Data Reset you do, in my humble opinion, the right thing . Unfortunately the problem at your phone is beyond a Factory Data Reset. My advise is that you must go to an AT&T Official Store and ask for a new Nano Sim Card. If that's not work go to an Official Samsung Repair Store or Center. If that's not work, then my friend, take out the Nano Sim Card of your Galaxy S6 and bought a NEW Google Nexus 6p directly from Google or Amazon and push the Nano Sim Card in. You are going to have peace on earth running a Google Nexus phone at AT&T. Remember my fried, NEVER AGAIN buy an used phone and by the way don't side loaded Google Platform Upgrade. Just wait for the OTA regarding Platform Upgrade. I'm really sorry for the bad experience with your Galaxy S6.
Sent from my SAMSUNG-SM-G920A using XDA-Developers mobile app
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Click to collapse
Thank You sir for such a detailed reply, my bad luck with S6 is that I love it so much but when it comes to your life you will better lose your eyes. I think I will somehow sell it back and will not buy any second hand phone again.
Sent from my SAMSUNG-SM-G920A using Tapatalk
talvigi said:
Thank You sir for such a detailed reply, my bad luck with S6 is that I love it so much but when it comes to your life you will better lose your eyes. I think I will somehow sell it back and will not buy any second hand phone again.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
My friend please don't lose your eye and work hard so you can buy a brand new Samsung Flagship, Galaxy S7 or a Note 6. Don't forget, far beyond the Manufacturers Flagships, far beyond your worst nightmare is the Google Nexus Phone .
Sent from my SAMSUNG-SM-G920A using XDA-Developers mobile app
Well thanks for the suggestion but do you know, I will have to work 8 hours a day for five month and save 50% of that earnings, if I want to buy a brand new Galaxy S7, and for you my dear, that would be not more then 15 days half earning or 8 days full. So, to buy a flagship, in my dreams! Yet I will try to manage on a Huawei X5 or oppo F1
Sent from my SAMSUNG-SM-G920A using Tapatalk
emilioaponte said:
My friend please don't lose your eye and work hard so you can buy a brand new Samsung Flagship, Galaxy S7 or a Note 6. Don't forget, far beyond the Manufacturers Flagships, far beyond your worst nightmare is the Google Nexus Phone .
Sent from my SAMSUNG-SM-G920A using XDA-Developers mobile app
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Click to collapse
talvigi said:
well thanks for the sugg estion but do you know I will have to work 8 hours a day for five month and save 50% of that earnings, if I want to buy a brand new Galaxy S7, and for you my dear that would be not more then 15 days half earning or 8 days full. So, to buy a flagship, in my dreams! Yet I will try to manage on a Huawei X5 or oppo F1
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
Sent from my SAMSUNG-SM-G920A using Tapatalk
talvigi said:
Well thanks for the suggestion but do you know, I will have to work 8 hours a day for five month and save 50% of that earnings, if I want to buy a brand new Galaxy S7, and for you my dear, that would be not more then 15 days half earning or 8 days full. So, to buy a flagship, in my dreams! Yet I will try to manage on a Huawei X5 or oppo F1
Sent from my SAMSUNG-SM-G920A using Tapatalk
Click to expand...
Click to collapse
My dear friend at 16 years old I left my parents house and work hard and studied hard. Now I'm 60 years old and still work hard. That's the way life goes, don't fight it. You are a good person , work hard and enjoy your life and all the Android phones you are going to have.
Sent from my SAMSUNG-SM-G920A using Tapatalk
Somebody, help me, please. My system is really unsustainable and doesn't tell me when to stop working and when to restart.
Edit; Now after a lot of days of sudden deaths and instant restarts, it has started to freeze now, I have not seen this before. I mean when I am using facebook it freezes but doesn't restart as far as I have seen it twice with freeze problem. Now I can say that it is indeed a software problem may be we can suggest it to be a kernel related problem.
So is it because I might have used a 32 GB specific ROM on a 64 GB device?
Is there a real difference between 64 GB and 32 GB ROM.
Sent from my LG-V410 using Tapatalk
Well, guys i somehow have been able to maintain my device to keep away from all those misbehavings which it had to do all the time. But i don't want to exaggeratedly lie that they are gone now, they are here, and they also sometimes show there faces but rarely, very rarely indeed. It all could happen after a couple of factory resets and keeping the device away from auto updates mostly from googleplaystore.
Well I have ODIN back and now i'm back on 5.1.1 BOJ7. And surprisingly the reboots are still here, I think, will have to kill my wish of being on Galaxy S6 for some more months and I will have to go back to the market and buy a LG G4 or Galaxy S5 may be?
People say their experience with Marshmallow has not been good but i would mine was the worst with S 6.
I think this device has a factory fault, but as far as i have bought it in used condition and the device is an AT&T device, that too out of the US, so samsung would surely won't help me, neither i have any warranty here.
I hat you Samsung/AT&T for making such a piece of crap.
Any body in this world has the same kind of problem with the Galaxy S6 AT&T 64 GB, or I am alone?
Received a notification of a fw update today on my Sprint Note 8. Anyone else get it and maybe know what all it contains?
Camera app improvements, and a KRACK fix. That's why it's small.
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
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Click to collapse
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
Got the Sprint OTA update N950USQU2BQJB a few days ago here in California which carried a security patch and Google Play Services update version 11.7.46 which has been terrible on my battery and particularly Pixel XL & OnePlus users as well as other devices according to online reports.
Have you updated to these versions and seen a dip In your battery life like many others have? And If so, have you seen a any difference in performance after updating your device with this last security patch update 'N950USQS2BQK3' rolled out by Sprint today (12/04/17) ?
Will this update 'N950USQS2BQK3' fix the issue of battery drain Sprint users have been experiencing in the past several weeks?
Thanks everyone.
DaggettBeaver said:
Really? I love my Note8. By far the best phone I've ever had. Sprint cell signal has always been good where I am, and I'm almost always on WiFi anyway.
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I'm between Baltimore and Washington DC. You would think an area so densely populated would have better service to accommodate the demand. We use a family locator app which was very good on our old phones (Note5 and S6). Now, I get an alert 20 minutes after someone arrives or leaves home.
Fortunately my employer supplies my with an iPad with date service thru Verizon
hebejebe said:
I got it today as well. Didn't take it yet. I hate this phone. My service was crappy before, now it's at an all-time high with this piece of garbage. Sprint said I can return it but my rear camera glass is broke. Will they still take it back?
Click to expand...
Click to collapse
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
You folks have gotten some pretty nasty lemons. My Note8 has been 100% problem-free. And it's one of the first off the line, since I pre-ordered.
FWIW, I have had problems with calls and messages on Sprint in the past with other phones, and it was a problem at Sprint. I called customer service/technical support, they fixed something at their end, and everything worked after that. I don't know if that's what you're experiencing, but that's just a FWIW.
Mine has been problem free as well aside from one hiccup after a BD update. Other than that it has been flawless.
Hpresley80 said:
SAME!!!! Im SO mad at myself for breaking down and getting this horrible phone because of the 50% off promotion and not getting the LG V30 which I originally wanted but had a hard time justifying $38 a month for it being a single mother of two kids on a very tight budget. This phone is CRAP. I talked to sprint last week, talked to 3 different agents and basically was told since I was out of my 14 day window to deal with it. I HATE Sprint just as much as I hate the Samsung Galaxy Note 8 on the Sprint Network. Apps constantly go into a locked spinning like Facebook and I have to force stop apps atleast 20 times a day. Calls dont come through. I constantly keep receiving a text stating "Messenger's enhanced features have been enabled" (Confirmation ID: different evertime) ....I get this text msg anwhere from 5-10 times a day. Ive had done everything the forums have suggested to fix my problems and NOTHING has worked. I have reprogrammed and factory reset and just doesnt get any better! Im beyond frustrated with paying for basically a brick with crappy service!!!
Click to expand...
Click to collapse
Well that sucks . I've had it since a week before launch and the N8 is amazing. No lag problems, no service problems. First phone with android in 7 yrs I haven't rooted .
THREAD CLEANED
1. This thread is about a firmware update, not whether or not you like your phone. Please stay on-topic.
2. Repeat flaming and trolling will be rewarded with infractions and banning per the forum rules.
Any thoughts on when the Oreo update is to drop?
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
Click to expand...
Click to collapse
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
Dopamin3 said:
It's widespread enough that Google officially extended the warranty from 1 year to 2 (https://support.google.com/pixelphone/answer/11833075?hl=en)
I don't know if it's a bad idea or not. I've been running the phone with the hope that it won't happen.
Click to expand...
Click to collapse
Yeah, I saw that they extended the warranty. It doesn't seem like a great sign. Although I suppose it's possible Google did that because of the level of complaining, rather than because the problem is greater with the 5a than other pixels (there also are some, though far fewer, reports of the 4a5g and 5 suddenly bricking themselves).
I sort of wish I'd never looked at reddit. I also wish there were good statistics on the actual failure rate. But now I think I may always be wondering if it will just suddenly fail one day.
miguelAr9 said:
i´m using my 5a in Argentina from more than 1 year now, all ok, never any fail
Click to expand...
Click to collapse
Quite a few people say it happens around the 14/month mark. Some people say they got more than one replacement from Google and they all failed. It's a little crazy if you look at reddit. If you search on simply "5a" in the pixel reddits, literally just about every post is about the phone suddenly dying. It is interesting that you don't see that here on xda so much (although the reddit threads are much more active, with many more people).
mikehd1959 said:
I got mine in November 2021. Still using it. I'd be more concerned about getting one off of eBay myself.
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Click to collapse
I hear you. But I'm pretty careful about who I buy from on ebay and ask lots of questions first. So far I haven't had a problem (fingers crossed). I know people like Swappa. But Swappa seems to have been completely taken over by businesses, selling the same type of refurbished/open box inventory as you see on ebay. And you can't ask businesses questions on Swappa, which I just find bizarre.
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
scottybweyy said:
I just picked mine up after second mothboard replacement. First mobo replacement has radio issue. My wife's just died too. We bought exact same time from google store unlocked. Glad to hear about the warranty extension.
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Sorry to hear that, but thanks for the feedback. Interestingly, it seems from reddit that this doesn't really happen with the 4a5g or regular 5 (though failures are not entirely unheard-of with those phones). I wonder if that's really true and why that would be considering how similar the three phones are?
Dopamin3 said:
Welp, mine just died yesterday. Got the RMA approved by Google. Pretty sad, I only used my Pixel 5a for a few months before switching to other devices. Then I switched back to it. Probably had less than 6 months total power on time.
I was using the phone and screen went black. At first you could tell it was still on, like it would still vibrate. Then it just died and won't power on. Battery was at ~68% and trying numerous chargers/cables did nothing.
Google also gave me a single use 20% off coupon towards Pixel 6a, 7 and 7 Pro. If they were still on sale for $100 - $150 off it would've been a no brainer for me, but they went back to full price and decreased the trade in value on the 5a.
I'm going to dump this phone as soon as I get it back. I've never had a phone die like this.
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Wow, that's crazy that your's died three days after you replied to this thread. Sorry to hear that. It's such a bummer, because the 5a really seems like the best of the 4a5g/5/5a trio. Especially the giant battery is nice.
The way your phone failed, from reading a lot of posts on reddit, sounds exactly like what people have been experiencing: screen goes black, you can interact with it even though you can't see anything, and then it completely won't power on. Some people seem to only have the black screen issue, others it just goes straight to dead and won't power on, it's interesting that you went through both in quick succession.
I would get the 6a, even though I don't like the size (the new phones are so large and chunky) and a hate the visor, except the 6a/6/6pro/7/7pro are all notorious for their poor signal/recpetion issues. The modem in the Samsung exynos chipset that Google uses as the base for Tensor is just crap. Tons of people say they get the worst reception they've ever gotten on any phone, with the 6a/6/6pro/7/7pro.
The rumor is that the 7a will have a Qualcomm modem, which says a lot that Google is only going to use exynos for the CPU and not the entire chipset, modem included, as is normally done in cell phone designs. I wonder if that will make sticking to five years of updates hard, since Qualcomm sucks so much at providing driver updates. Anyway, I would hold out for the 7a and see if the rumors are true, before getting another Pixel device.
I'm sort of trying to find a phone that can tide me over until the Pixel 8, which hopefully will have a better design, smaller, thinner, drop the visor. Probably I'll pick up a 4a5g, since it seems like the 5a BSOD issues are definitely real. I like the 5 better, sizewise, but the under screen earpiece is just too poor quality; it's really a shame Google went for that gimmick on the 5.
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
Vision919 said:
I bought mine off eBay barely a month ago and so far I have no issues. Is there anything I should look for? I've never heard of this BSOD issue.
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I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
Mine just died. Going through the process of having to send it in. Wish me luck.
cb474 said:
I'm thinking of purchasing a Pixel 5a off of eBay, but I just started seeing all the (very large number of) threads on reddit about the BSOD/motherboard issue with the 5a. How widespread is this problem? Is it better to avoid this phone and get the 4a5g instead?
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Problem just happened to me, 16 months owned. I'd say stay away, not only because of the mobo problem but honestly, the phone isn't all that great anyway. It's pretty slow. And I don't know if this is related to the mobo issue but there are times when I would screen press an icon 4-7 times before it responded.
cb474 said:
I don't think there's any way to tell if you will have the issue or not. Reports are that after typically about a year the phone will just suddenly stop working, wih a black screen, like Dopamin3 describes above. It's a problem with the motherboard failing. If you want to get a sense of it, search for Pixel 5a in the r/GooglePixel reddit. Most recent posts about the Pixel 5a concern this. It seems to clearly be a problem with this phone model in particular, that the similar 4a5g and 5 don't have (or it is much less common). What I can't tell is, okay yes, this happens to a lot of Pixel 5a phones, and so there are a lot or reports online, but what precent? How likely is it? On the other hand, it happens enough that Google extended the warranty on this phone for an extra year, as Dopamin3 points out above.
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Phone went black on me about 4 days ago. It took about an hour but I was able to get it started again. Plugged it in to recharge overnight and in the morning, found it had shutdown again. Was able to reboot immediately, this time. It worked for 2 more days and then yesterday, while on a hike, it died and has not come back since then.
It's almost funny how they tell you to backup the phone and then erase it before sending it in. Hard to do when you can't get the phone to turn on!
I spoke to one of the uBreakiFix stores here in Silicon Valley and the guy told me that he doesn't have any mobo's in stock and that they are difficult to get. If I brought the phone to him, he has 5 or 6 people ahead of me and he is only allowed (by Google? or store management?) to order one 5a mobo at a time.. So I am sending mine into Google for repair.
I had been thinking of trading this phone in back in Dec for a Pixel 7, when they had those good offers. It would have cost me $150 for the P7 with the trade in then. Wish I had done that now!
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
cb474 said:
@joe99joe Sorry to hear your phone died. The way you were able to get your phone to come back a couple times, I wonder if you have a battery issue, rather than it being the motherboard. It sounds a little like how I experienced a bad battery replacement in an OG Pixel. Anyway, good luck, whatever you do.
I ended up getting a Pixel 4a5g. It doesn't have anywhere near the kind of reports of dying on people as the 5a. I'm hoping it will be good for a couple years and then maybe I'll get a Pixel 8a or 9 or something. I'm still waiting for Google to sort out their low quality modem issues in the Pixel 6 and 7 series, causing really bad signal/reception.
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No, it was power. I sent it to Google on Monday, Arrived Tuesday and was confirmed power problem. They are working on repairing it now and should have it back in a few days. No charge, no postage fees. Sometimes Google does good. Meanwhile, I am using my od Pixel 3XL, which truth be told, is a better phone than the 5a. It's lighter, speedier but the battery is dying and the screen is cracked.
This happened on my 5a. No signs of life. Since I needed a backup phone for my Xperia, I'm gonna get the Nothing Phone 1 today.
I actally thought 5a will stay with me for 3 years, but no.... Only a year and one month. Damn you Google
I would just get the 4a honestly I took mine to ubreak today and they replaced the screen a bunch of times then told me there was nothing else they could do even though the receptionist told me it's Google's policy that they have to fix any phone they open. I contacted live chat and they told me to send it to them and it would still be covered even though it said my warranty expired in October.
I cannot believe it's happened to me again (first was august last year). i should've traded it in for a pixel 7 when i had the chance, although idk about using pixels anymore. this is ridiculous. last time it looked like they installed a better display, because this one looks free of scratches without using a screen protector. but i wish they knew why this happens. also looks like they allow an extended warranty for this kind of damage. they should honestly at least upgrade me to a 6a.
For those who have experienced this, how heavily do you use your phone? Like how often do you have to recharge, and do you run things where it heats up much? I am wondering if the typical failure is some problem with thermal cycling and fractures, or flash degradation. I assume its not just the battery/power supply if they have to replace the MB to fix it.
I bought mine direct from Google back in Aug 2021, so have been using it about 20 months. But I am a light user and typically get 7-10 days on a charge... I was originally assuming the hardware would last longer than Google is going to support the firmware.
k, so i'm really p*ssed off right now. the inspection came back saying audio problems that would cost $99 to repair. got nowhere in chat, so i called. she said there was a speaker problem and a volume button problem (they would have had to occur concurrently with the main problem, cause i would have definitely noticed em) no mention of the display or power issue. how? when i sent it in, the display would simply not work. i tried re-flashing stock firmware using google chrome's flash tools, and it would fail at booting into fastboot. i could tell the phone was on, though, because i felt the vibration and the usb connect sound on the laptop. so how was there no mention of those problems? i'm not sure if i should just assume that the phone's display is working. she would only say that the phone powers up properly and there was no mention of a display problem. the language seems too vague, and knowing full well what happened this time *and* how it's exactly what happened last time, i'm skeptical. how last time they replaced the motherboard, but this time, there's not even a mention of a display or power issue. and when i asked what the trade-in value would be if i forgo the repairs, she said $25. if it powers on and is free of scratches, it should be the normal value. should i just take my chances on getting it back without repairs and take the trade-in value, whatever it'll be, for the 7a?
edit: i see the trade-in value is $25. idk why it went down so much, but i'm sure it'll go back up for 7a deals