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Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
quaxer said:
Ok, so I bought a brand new in box Moto X from an acquaintance. After a month or two it started randomly rebooting, and after a couple of weeks of rebooting once or more per day, it died. Wouldn't power on (not even recovery). I sent it in for repair>got it back>3 days and it died again>sent it in again>got it back>1 day and it died again>sent it in again>got replacement>2-3 months later the new phone is starting the cycle again. Every time I pull it out of my pocket, the lock button doesn't work, and it's locked up on Active Display. I hold the power button and reboot it, only to have it happen again in an hour. I am doing a factory reset now--does anyone have any idea what the problem may be? what i should avoid when setting it up again?
This phone is 100% untampered with. No root, no nothing.
Please help me out. Thanks!
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Click to collapse
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
bothgoodandbad said:
That sounds like a headache.
When were both phones manufactured? What version of KK were you running? Did you upgrade software OTA, if so what did it upgrade to?
Are you saying you never downloaded any apps? never installed anything on the phone? What services did you use? (apps.. anything, what were they?) Were there any other things you noticed out of the ordinary? What were Motorola's responses the first time they replaced the phone? What are their responses now that you are having the same issues with this replacement device?
Otherwise I'd advise you let us know what modifications (apps installed, anything) you had done and continue to do, that will give a variable context to the issue, at least. Other wise we a have an issue with no variables on the actual phone. The more information you give the higher quality the responses you can receive
Click to expand...
Click to collapse
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
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Click to collapse
Thanks, hopefully your info helps someone help you better or hopefully it can help/spark someone truly seasoned in android/moto x etc to chime in
To check your manufacture date boot into your fastboot menu, check image to verify you're there.
Then choose BP Tools and then once that menu loads choose the option for UPC/Manufacture date read out, check for the date when it appears on the screen, maybe you are on a batch that has specific issues.
I've never heard of this issue, yuk sounds terrible. Goodluck! If you do end up finding answers somewhere else can you please come back here and post the resolution?
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
maybe static electricity?
or do you use any cases?
maybe wrong charger?
Multiple devices, different Android versions, Sounds like an app issue to me.
If it happens frequently, then that is good in a way... You could factory reset and don't install a single app. If it doesn't act up for a couple days ..... Install about 5 apps. Go a couple days.... Install 5 more, etc... Etc. When it starts to act up, you know it's an app you recently installed, so it'll be easier to narrow down.
A logcat could help too. Search on that for how. It would likely show what happened at the time of the reboot /shutdown.
quaxer said:
1) I don't know when the phones were manufactured. Can you advise me how to tell?
2) I had a number of apps on it including WhatsApp, BBM, Toggl, SwiftKey, The Weather Network, ES File Explorer, BBC, The Economist, Espresso, Google Now Launcher, Dictionary.com, TimmyMe, MyBackup Pro, eBay, Amazon, Kayak and a few others. It's still doing the same thing after a data wipe.
3) The first three times I had trouble they had me send in the phone with no quibbles. The first two times they tried to repair it (the documentation just said "replaced component, and reflashed software"), and after two failed attempts, they simply replaced it. Now they want to start the cycle over again... asking me to send it in for repair.
When they sent me the replacement it arrived with 4.4.4. The previous phone had issues with 4.4.2 and 4.4.3 both. I am still running stock 4.4.4.
Thanks for your help
Click to expand...
Click to collapse
quaxer said:
When I hit BP Tools it just reboots the phone... I don't know what's wrong???
Click to expand...
Click to collapse
use the volume +up button (once BP Tools is highlighted) and not the power button to select BP Tools I'm assuming that's what's happening, hmm
I would send it back to Motorola again. If the issues continue, tell them you want it replaced with something else like the 2014 Moto X.
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
quaxer said:
Ok -- so the issues stopped completely over Christmas vacation, but I went back to work this morning (I work in a dusty woodworking plant) with my phone in my pocket, and bang, they were back. Every time I pulled my phone out of my pocket it had powered off, and finally it didn't want to power back on. I called Moto, and this time actually got a competent rep on the line. He blamed the issues on static electricity, and I second his opinion, because the machinery I work with tends to create some static, and the dust in my pocket may exacerbate the problem (?)
Anyway, he recommended that I plug the phone in and hold the power button for 2 minutes to drain the static. Voila! It seems to have worked.
Solved for the time being. Thanks everyone for your input.
Click to expand...
Click to collapse
This thread is awesome.
Also, I recommend leaving your phone on your desk/home/car when you work
Or maybe a full-body armor case or something.
Statics & electronics = bad idea. Even if you can drain it and it works, it's still hurting the components inside.
So, it's been a bit, but I just came back to this phone. I never did send it in to Moto, though it seemed to have died completely. It sat in the drawer for a couple of weeks, and now on a whim I plugged it into my computer, and it started up! I had never tried plugging it into a computer, just chargers...
BUT,
In the last 10 minutes it's been sitting here rebooting itself every 2 minutes... I guess I'll try wiping it again (It didn't do the trick last time), but this phone has serious problems.
Hello, I've had my G Watch R for not quite a full week so far and I've really enjoyed it. Two days ago, I believe that I let the battery die so I placed it on the charger before going to bed. When I woke in the morning i grabbed the watch off the charger without looking at it. Just before i stepped out the door i noticed that it wasn't waking up and It wouldn't even power on. I ran back and slapped it on the charger thinking that it would be more than charged by lunch time. Thats when i noticed the apparent boot issue you can see in the video attached. It hasn't been dropped at all and I have the basic apps installed; facer, watchmaker etc. At this point, Is there anything that I can try short of sending it back?
I've left it on the charger for 24+ hours, it gets slightly warm and stays in the boot loop. As soon as its taken off the charger it has no visible charge and refuses to respond to anything. I purchased it through amazon, so I'm thinking it shouldn't be an issue for me to return it...
http://youtu.be/GgF3iXAhTTI/
Sorry i tried to embed the video but the youtube link for xda seems to be breaking the url somehow
So I have already initiated the return process with amazon and it should be pretty painless. I have almost 3 weeks to send it back, so if anyone has any tips/tricks or ideas I'm more than open to try them....The watch is 100% stock as far as firmware or root is concerned.
Any luck with this? I just got back an RMA for a broken touch sensor, I don't want to have to RMA it again.
try to see if you can get in to the bootloader, and restart the watch from there
i have notice when i charge the watch from empty (so thewatch boots up while charging) it causes problems, usually boot loops as well
I just watched the video (should've done this before hijacking the thread, sorry) and it seems like I'm having a different issue. Instead, mine does the android boot animation, the goes to "Starting Apps" and counting ("x of y Apps"; the y value seems to be different every time), then "Staring Apps" with no count, then it says "Powering Off" and shuts off. But I will post my experience in case someone else with my issue finds this thread.
I'm back up & running today. I got it into the bootloader last night and put it on the charger before I went to sleep (to avoid battery rundown by bootlooping while it charges). I woke up this morning to it bootlooping again. I'm guessing that it restarted itself sometime during the night. I took it off the charger and let it sit for a while (it was pretty warm, so I figured it would be better to let it cool down before trying anything else). I tried to restart it again after about a half hour, but it still only got to "Starting Apps" before shutting off. I reflashed the stock boot, recovery & system images found here: Stock Boot, Recovery and System for G Watch R . I restarted it and completed the initial pairing process (due to wipe when I unlocked it in order to flash system image) and it is now working.
I don't know if what I did actually fixed anything or if it just decided to start working, but I will post again if something happens again. If you don't see any more replies from me, then all is still OK.
EDIT 6/22/15 9:53 pm EDT: No good, see below.
To workaround the bootloop while charging, you can boot into recovery (swipe 10 to 4 a clock while Logo is shown, select and press okay to recovery), than charge battery for a while, after that, you can boot to as normally to AW-system and charge to fully battery!
You can charge with USB on PC, it's work fine for me.
scidon37 said:
I just watched the video
I don't know if what I did actually fixed anything or if it just decided to start working, but I will post again if something happens again. If you don't see any more replies from me, then all is still OK.
EDIT 6/22/15 9:53 pm EDT: No good, see below.
Click to expand...
Click to collapse
So your gwatch r started doing the same thing again? I have the same problem and it won't connect to the computer via fastboot or adb. How did you get on with the RMA? I cant send mine back due to voided warranty. Still hoping for a solution.
Have you tried taking it off the charger and booting it? Also are you running custom software?
bricked watch
atmosphrericks said:
So your gwatch r started doing the same thing again? I have the same problem and it won't connect to the computer via fastboot or adb. How did you get on with the RMA? I cant send mine back due to voided warranty. Still hoping for a solution.
Click to expand...
Click to collapse
Ever find a fix for this? I've been searching like mad the last few weeks. :/
biohazard1150 said:
Ever find a fix for this? I've been searching like mad the last few weeks. :/
Click to expand...
Click to collapse
So i took off the back plate, and found that the spring contact pins inside the watch weren't making good connections to the connect points on the inside of the back plate. Be careful, they are fragile, but you want to bend them out slightly. If you can source parts, get a new contact pin module.
After this, i was able to connect my watch and flash over stock firmware.
I can't guarantee this is what is happening with yours, but let us know if it does work.
I've scince broken the screen and can't find where to get parts!
atmosphrericks said:
So i took off the back plate, and found that the spring contact pins inside the watch weren't making good connections to the connect points on the inside of the back plate. Be careful, they are fragile, but you want to bend them out slightly. If you can source parts, get a new contact pin module.
After this, i was able to connect my watch and flash over stock firmware.
I can't guarantee this is what is happening with yours, but let us know if it does work.
I've scince broken the screen and can't find where to get parts!
Click to expand...
Click to collapse
I still haven't found a fix. My charging works fine, but no PC connection. The bootloader/fastboot wont come up, no logo or anything. I'm sure the EMMC chip is fried, it sounds like many are seeing this issue, some with a black screen and some with a snowy screen. I've had several galaxy phones do the exact same so I'm doubting it can be fixed without going to the manufacturer which mine came from redflagdeals and LG wont service the random online store purchases
I had to take the back off and clean and adjust the contacts that make contact through the back panel. Then I could connect via fastboot.
ouranos2k said:
You can charge with USB on PC, it's work fine for me.
Click to expand...
Click to collapse
This solved my problem. As soon as I plugged it into my PC it booted just fine
ouranos2k said:
You can charge with USB on PC, it's work fine for me.
Click to expand...
Click to collapse
This works for me too! Thank you!
Sent from my SM-N920C using Tapatalk
so this is the story,
few weeks ago I had a problem with my Bluetooth connectivity, I took my phone to my service giver here and they replace my mainboard, since then, the phone just reset itself randomly every now and then. it can be after hours or after minutes. must of the time when it's not in use.
I can only spot it if I see it happens or after the reset cause I have a sim password.
I took the phone to get service again but all they do is to fully restore it and then say it's ok. which is.. not, and I took it there twice by now.
I thought that it might be because of some app, but I can't see how an app on a non-root device had the ability to reset it on it's own, and more then that, I didn't install anything new since before it started.
giving my service here on the official retailer Is this, does anyone have an idea of what can I do beside keep putting it to repair again and hope they will spot it?
as I said, it was restored several time by Samsung retailer here, and nothing.
galshahaf said:
so this is the story,
few weeks ago I had a problem with my Bluetooth connectivity, I took my phone to my service giver here and they replace my mainboard, since then, the phone just reset itself randomly every now and then. it can be after hours or after minutes. must of the time when it's not in use.
I can only spot it if I see it happens or after the reset cause I have a sim password.
I took the phone to get service again but all they do is to fully restore it and then say it's ok. which is.. not, and I took it there twice by now.
I thought that it might be because of some app, but I can't see how an app on a non-root device had the ability to reset it on it's own, and more then that, I didn't install anything new since before it started.
giving my service here on the official retailer Is this, does anyone have an idea of what can I do beside keep putting it to repair again and hope they will spot it?
as I said, it was restored several time by Samsung retailer here, and nothing.
Click to expand...
Click to collapse
Phones may restart randomly due to wrong bootloader being installed on it, i am not sure about your case though, if possible you can download your phone specific rom from sammobile.com and flash it using odin, more detailed information can be found on the forum about flashing rom. If not, then there is nothing more you can do but take it to the service center again for proper fixing.
ok. thanks! I don't want to try and change any stuck software so they won't be able to tell me that that's my fault, so hopefully someone will be able to see that there's a problem...
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Oblox said:
Just curious if anyone else has had similar?
Click to expand...
Click to collapse
I haven't, and I use BT in the car everyday.
Thanks. I'll see if it happens again this week and take mine back if so.
No, I haven't had a single reboot in the 6 days that I own the device.
Oblox said:
I've had it since Saturday and so far its done it 3 times.
Once yesterday just when I was trying to open the phone with the fingerprint sensor and twice now today when trying to do something with the phone connected to Bluetooth.
This morning I was trying to set up the connection to my in car TomTom Toyota 2 unit for the first time. Got part way through the process then it failed then when i tried again the phone rebooted then it worked.
This afternoon I turned on my Bluetooth connected to the car but it wouldn't do anything then the phone froze and rebooted but then it all worked fine.
I'm not giving up yet but its making me a bit nervous having these issues so soon (better now than later i guess). If it happens more this week ill take it back and might see about a different phone.
Just curious if anyone else has had similar?
This Bluetooth device worked fine previously with my Nexus 5X also on Oreo so its fine software compatibility wise.
Click to expand...
Click to collapse
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Rebooted again today just in the camera.
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
If i can get a new unit id prefer that so i can see if its just my current one with an issue, even with the pain of having to buy a new screen protector.
Lazaros_K said:
Have you tried performing a factory reset? It might fix your problem. If it persists, then you can send it back for a replacement.
Click to expand...
Click to collapse
If the factory reset doesn't work, install the Sony Companion software and run a software repair on it. That may fix the issue. Mine hasn't restarted at all in the 24 hours I've had it, even after using Wifi, Bluetooth, installing lots of apps, using 3G and 4G... However, I installed Newpipe via F-Doid and it crashed at least 4 times on me when I left the video I was watching and came back to it.
No reboots. Two days of heavy use.
I factory reset it soon as I received it and firware update poped up.
Oblox said:
Not tried a factory reset yet, will take it into store today and see what they say is best to do. Don't mind doing a reset but then its waiting again to see if it does it again after which isn't something I can easily replicate.
Click to expand...
Click to collapse
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
mhaha said:
No reboot, have had phone for over a week now.
What did the store recommend you do? Here, they always suggest you factory reset first, same with going to the service center, they actually do that first thing when you send in for repairs.
What did you eventually do? Did it solve your problem?
Click to expand...
Click to collapse
I took it into a store the other day and they had no stock so i'm taking it to a different one today. The store i went to said it would be no problem though as id not had it long. Its been rebooting still a few times just when sitting in my pocket doing nothing, ive had the must enter pin after reboot message.
Well on the way to store speaking to my wife (also with XZ1 compact) her phone froze mid call and rebooted. When she rang back she said she was showing a software update. Checked mine when parked and i had it too.
Sony rep happened to be in store today so told him the issue, he had one himself and hasn't experienced or heard of this but said to do a repair with xperia companion to clean flash the new firmware on both our phones. If still having issues then theres nothing more we could do ourselves and bring back to store to swap.
I have another week in which i can change phone or another 3 weeks to swap for a new XZ1 compact.
Will do repairs tonight and hope the problem goes away.
Repaired friday evening, phone rebooted randomly again after freezing sunday. Taking in today to swap for a new unit.
If any similar problems this week with the new one ill ask to swap to a different phone entirely.
Probably need a software update. Mine is running fine on 47.1.A.2.324
Sent from my G8441 using Tapatalk
No i updated that on friday before repairing and the repair had that version too and it still rebooted sunday and today.
Me and my wife got a new unit now so will see how these ones go.
got my first reboot today after plugging the headphone... weird...
profyler said:
got my first reboot today after plugging the headphone... weird...
Click to expand...
Click to collapse
Not good if others are getting this too, lets hope it was a one off for you.
So far just setup and listened to music on my new phone and all is good but there's no pattern to what causes the reboot so will see how the next few days go.
My XZ1 Compact also has the reboot-issue...
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
flyhigh79 said:
Mine has just done the fourth reboot in just a little more than one week. In different situations, with bluetooth in use and without. Once when I tried to call someone, once when I was searching for wifi networks and the other two times in pretty normal "just using it" situations.
As not everyone is having those issues, I think it is some hardware defect and I need to get the phone replaced, right?
Harry
Click to expand...
Click to collapse
Difficult to tell. A hard reset might help but it could also be a problem with Android 8 on xz1 that wasnt very well optimized..
Id get the handset replaced, 'repairing' didn't do anything for my issue. Only time will tell if my new handset has the same issues and same for you.
Well this morning I got in the car to go to work and went to turn on bluetooth. Tried OK google no response at all, went to manually unlock and it sat on the lock screen my finger prints not working and wouldnt swipe up for PIN entry. Mic and camera toggle reacted to swipes but didnt do anything. Then it rebooted.
Bye bye Xperia XZ1 Compact, the potential was there but rebooting and dodgy camera is too much to hope for a fix for.
On April 6, my Mi 9 started turning off at random times - I tried but was not able to reproduce it, so could not identify the root cause to any app / battery level / etc. I could turning it on again by just pressing the power button. It would be stable for a couple of hours until it would shut down again.
On April 7, same symptoms shown, but just pressing power would not turn it on again. I had to press volume up and power, get to recovery menu and mark "reboot to system".
On April 8, same symptoms show, but this time, no key combination would turn it back on. If I connect the charging cable to power, no led would blink and there was no battery charging animation. Connecting to the computer, there was no USB device identified. It was dead.
On April 9, in the morning, while trying to turn it back on, it would blink the notification led twice, but that was it. So I sent it to a service repair shop - not a Xiaomi authorized service repair.
On April 13, the service repair shop has provided me a quote for fixing the phone: reformatting the phone. Since for me this was a hardware and not a software problem, I collected the phone back.. and it was working as if nothing happened, no software was updated.
On April 14, it shut down again, twice. Pressing the power up worked fine.
On April 15, I unlocked the bootloader and flashed the software again with MiFlash on fastboot mode.
The phone is now stable, although it's my secondary phone now - so I use it much less frequently. But since I have no idea what triggered the problem, I don't know if the phone is stable enough, or if the issue will repeat at any minute - especially when I most need the phone.
Also, I tried contacting the service shop technician, to check if he reconnected the battery cable or checked for any short circuit on the board, but couldn't because of the lockdown. So I have no idea why phone is back from the dead, and no idea if/when it will turn itself randomly again.
So my question to the experts:
1) What could have caused this issue with the phone? What are the possible ways to monitor / check what could have caused the issue? Is there any way to capture a crash report after fact?
2) How can I ensure that this won't happen again? I already reflashed the phone, but I wonder if I should do something else..
3) What can be done to try to reproduce the issue? If there is a way to learn from the phone crashing, what are the things I can do to improve the odds of the phone crashing again?
Thanks!
Update: I left the phone to be serviced... and they could not find any issue with the phone. It is now working, but I'm pretty sure in 1 or 2 days it will stop entirely again...
.. and have no way to monitor it
tha same problem here. my mi9 suddenly died! what can i do? waiting the service or buy a new one?
the same problem, my phone just suddenly said the system was destroyed
Same problem here. Service said "no warranty - damage due to damp"
I doubt it. But now I have to handle it on my own.
@lusp00ky: Does your phone still work after you re-flashed it?
Still hope the best ;-)
bollacken said:
Same problem here. Service said "no warranty - damage due to damp"
I doubt it. But now I have to handle it on my own.
@lusp00ky: Does your phone still work after you re-flashed it?
Still hope the best ;-)
Click to expand...
Click to collapse
Unlock BL and clean flash did not work for me.
Now it is dead until the battery is drained. After that it can be brought to live again by a charger.
I don't get it. -.-"