Related
I have a weird issue, and was hoping that maybe someone could shed some light on what I am seeing.
I just got a used G1 on ebay, which I want to unlock. When I put an ATT GoPhone sim in and boot the phone, I am not prompted for a sim unlock code. It is not unlocked, I know the this as I do not connect to the ATT network at all and cannot modify any of the APN settings on the phone. I know that I need the prompt for sim unlock to actually unlock the phone. Fortunately, I just found an old international sim laying around and that one seems to trip the prompt for the sim unlock. My questions - why does the GoPhone sim not cause the phone to prompt me for an unlock code?
Thanks for your time.
Hmmm that is a good one. I used a normal att sim and it asked for the code, is it a older sim? Maybe one from the cingular days? To weird man.
the gophone sim is a new sim, just purchased and activated. I know the sim is okay, because I can use fine in another phone.
I have an unlock code on order. Hopefully, using my other sim to trigger the code request, I will be able to do the unlock. Hopefully, then, the gophone sim will work fine. I hope to post positive results back later.
thanks
Yea you can unlock it with any sim and switch to another and it will work. I know a few people on here use att gophone sims so you should be fine.
so I was able to sim-unlock the phone using a different sim.
I still have a real problem though - when I put the gophone sim in, I still find myself unable to connect. I even go to settings>wireless controls>Mobile Networks>Network operators and try to manually select at&t. When I do, it says "registering on at&t" for a while and then says "Your SIM card does not allow a connection to this network". Again, I know this sim works - I have been using it in another phone.
What do you think I am doing wrong?
Thanks
It sounds like something is ****ed up with the sim, even though it works for the other phone. Do you have any friends with att sims? Something really sounds off here and if it isn't sim related then I don't know what it could be.
will try to find someone with an AT&T sim, but I don't know what the deal is. I even tried an international sim (that should roam on t-mobile here), but I could not get that to connect. I have tried putting in a tmboile sim and that seems to be the only thing I can to talk to a network
As a side note, no APNs show under settings>wireless controls>Mobile Networks>Network>Access point names when I put non-tmobile sims in. When I add one, it still does not show up on the list.
arg
no more advise? any where else I can ask for help?
Thanks,
Ryan
uiucryan said:
no more advise? any where else I can ask for help?
Thanks,
Ryan
Click to expand...
Click to collapse
what rom are you using?
cyanogenmod 4.0.4, but the initial problem was being seen with multiple roms
thats odd because i thought he had the large apn file in his rom
david1171 said:
thats odd because i thought he had the large apn file in his rom
Click to expand...
Click to collapse
from what i read that is true - but I do not see them
to note I just loaded "The HTC ADP 1.5 CRC1 ROM" from
http://forum.xda-developers.com/showthread.php?t=538456 and still I cannot seem to connect to at&t
uiucryan said:
from what i read that is true - but I do not see them
to note I just loaded "The HTC ADP 1.5 CRC1 ROM" from
http://forum.xda-developers.com/showthread.php?t=538456 and still I cannot seem to connect to at&t
Click to expand...
Click to collapse
i'm sorry i do not know more about the apn side of things i have a tmobile contract so i don't have to worry about that. sorry
I will open a new thread as the thread title no longer accurately reflects the issue.
Thanks,
Ryan
There is a thread for ALL APN's in one of these dream forums. try that one, make sure you save the APN when you enter it to, dont just hit home or whatever.
crpercodani said:
There is a thread for ALL APN's in one of these dream forums. try that one, make sure you save the APN when you enter it to, dont just hit home or whatever.
Click to expand...
Click to collapse
I do click save and it does not show up on list.
FIXED!!!!
To note, I finally got connected to the At&t network.
Please see http://forum.xda-developers.com/showthread.php?p=4469651 to see how I finally got connected.
Thanks to those who helped
I had this happen in 3 different instances:
1) Come back to the phone, which was lying on the table, to find that it was restarted. Happened 3 times in 5 minutes.
2) Another time, the phone restarted for no reason - I came back and it was asking for pattern instead of fingerprint because it restarted.
3) In a 20 minute drive, the phone restarted twice, which was announced by the Bluetooth car unit. I stopped each time and verified that the phone actually restarted.
At first, I thought it was me holding the power button wrong and it getting stuck.
But I have tried my best to not push the power button in any weird way, and then it still happened.
Moreover, here's an interesting exchange between, apparently, ZTE and users. Credit to oberio28:
5, sometimes the phone will automatically restart, how is this going?
A: We have located the reason and will resolve this issue in the next release, please update to the latest version to experience.
Click to expand...
Click to collapse
https://forum.xda-developers.com/showpost.php?p=79860485&postcount=15
I am on NA rom v3.0 and I don't see a fix anywhere yet.
Anyone else?
It doesn't happen for me, Global EU 2.09
Just updated from 1.11 to 1.15 NA. Going to see if that fixes reboots.
Also, why the hell doesn't the phone remember the Bluetooth volume level? Is that a Pie thing?
nabbed said:
Just updated from 1.11 to 1.15 NA. Going to see if that fixes reboots.
Also, why the hell doesn't the phone remember the Bluetooth volume level? Is that a Pie thing?
Click to expand...
Click to collapse
Yeah I had same issue on Poco f1.
nabbed said:
Just updated from 1.11 to 1.15 NA. Going to see if that fixes reboots.
Also, why the hell doesn't the phone remember the Bluetooth volume level? Is that a Pie thing?
Click to expand...
Click to collapse
Since updating to 1.15, the phone is not random restarting.
nabbed said:
Since updating to 1.15, the phone is not random restarting.
Click to expand...
Click to collapse
Yes, the V115 patch the random restart bug, the bug is common on SDM8150 platform
JerryYin said:
Yes, the V115 patch the random restart bug, the bug is common on SDM8150 platform
Click to expand...
Click to collapse
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
nabbed said:
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
Click to expand...
Click to collapse
I use ATT prepaid mine does the same but the last digit is a check, meaning once sim is activated it helps hide your full IMEI. I get 4g LTE and no Voice HD calling, hence it always reverts to 4g/3g in calls. Got to love US carriers.
SuperDroidMe said:
I use ATT prepaid mine does the same but the last digit is a check, meaning once sim is activated it helps hide your full IMEI. I get 4g LTE and no Voice HD calling, hence it always reverts to 4g/3g in calls. Got to love US carriers.
Click to expand...
Click to collapse
Thanks. It was explained to me at an ATT store that Voice over LTE was not available for a prepaid plan.
However, can you change Call Forwarding settings (I cannot, and I am not sure what the problem is):
Phone app / ... / Settings / Calling accounts / AT&T / GSM call settings / Call forwarding / Voice
?
Mine gives me reply "Call settings error , Network or SIM card error."
nabbed said:
Thanks. It was explained to me at an ATT store that Voice over LTE was not available for a prepaid plan.
However, can you change Call Forwarding settings (I cannot, and I am not sure what the problem is):
Phone app / ... / Settings / Calling accounts / AT&T / GSM call settings / Call forwarding / Voice
?
Mine gives me reply "Call settings error , Network or SIM card error."
Click to expand...
Click to collapse
Yeah I get the same error, I don't think it's phone though. My other phone is Poco F1 and its all custom ROM with no LTE bands and it does the same. But both can transmit/receive calls with same sim though...I think its more the network and not being AT&T branded phone.
nabbed said:
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
Click to expand...
Click to collapse
Oh never seen that before......... I will ask the deveoper team about this prblem.
JerryYin said:
Oh never seen that before......... I will ask the deveoper team about this prblem.
Click to expand...
Click to collapse
Thanks. Here's more info that may be relevant.
1) Oneplus 6, global version, doesn't have this problem, that is not being able to set up call forwarding from the phone.
2) Whenever AT&T sim card is inserted into a slot (1 or 2), that slot truncates its IMEI from 15 to 14 digits by removing the last digit.
So, if without the sim card IMEI 1 is XXX...XXX5, it becomes XXX...XXX when the sim card is inserted into slot 1. Same happens to IMEI 2 if the card is inserted into slot 2.
JerryYin said:
Oh never seen that before......... I will ask the deveoper team about this prblem.
Click to expand...
Click to collapse
Out of interest... do you have a direct line to the developer team?!
If so, can you give us some info please on what they are working on, if and how we can report bugs or suggestions etc.
Texan1 said:
Out of interest... do you have a direct line to the developer team?!
If so, can you give us some info please on what they are working on, if and how we can report bugs or suggestions etc.
Click to expand...
Click to collapse
I work for Nubia, I'm responsible all international tech support for the nubia product, BUT this is my personal account. What I said with this account is not represent the Nubia company.
JerryYin said:
I work for Nubia, I'm responsible all international tech support for the nubia product, BUT this is my personal account. What I said with this account is not represent the Nubia company.
Click to expand...
Click to collapse
Great, thanks Jerry. So do you monitor these forums and report back issues/suggestions to Nubia?
Are we able to ask you questions/make software suggestions to you?
JerryYin said:
I work for Nubia, I'm responsible all international tech support for the nubia product, BUT this is my personal account. What I said with this account is not represent the Nubia company.
Click to expand...
Click to collapse
Thanks for trying to help fellow Nubians BTW, the XDA review of RM3 was disastrous, IMO. So unfair. Whoever did that review needs to go back to basic training.
Texan1 said:
Great, thanks Jerry. So do you monitor these forums and report back issues/suggestions to Nubia?
Are we able to make ask you questions/make software suggestions to you?
Click to expand...
Click to collapse
Yes, you can. I'm glad to see feedback or suggestion provide by users. You can also send email to [email protected].
Because this is not the official account, I may release some informatio or software that can help you guys.
---------- Post added at 09:29 AM ---------- Previous post was at 09:17 AM ----------
nabbed said:
Thanks for the info.
Do you know anything about this problem?
"I use ATT as as carrier, and I tried several of their sim cards. As soon as I install the card, that Sim slot (1 or 2) truncates its IMEI from 15 to 14 digits, so it thinks that's it's a CDMA sim card. I think this is the reason why I cannot access GSM calling settings such as Call Forwarding. It says "Network or Sim card error."
Click to expand...
Click to collapse
Can you please send me the screenshot with ATT card put in and 14 digit IMEI number?
If you can, please send the picture to [email protected] I will try to solve this tomorrow
JerryYin said:
Can you please send me the screenshot with ATT card put in and 14 digit IMEI number?
If you can, please send the picture to [email protected] I will try to solve this tomorrow
Click to expand...
Click to collapse
Done.
Hi,
I just bought a Mi 9 for my gf as Birthday gift and have a big problem with it.
We use her Simcard from her further phone, which works there without issues, but the Mi 9 just let her use Data on the simcard (internet). No calls or texts in-/ outbound are possible. It always shows that no mobile network is available.
I already readded all APNs (Internet, LTE, GPRS) and tried a couple different network settings (*#*#4636#*#*). I'm not sure why this issue appears and searched allover the internet. Seems like noone else have this problem.
Version is 11.0.2.0(QFAMIXM) with locked bootloader. Could it be that seller flashed something wrong, modem type or whatever? Carrier lock wouldn't let us use the actual sim right? My own sim as well just work with data so it need to be an issue with the phone.
Thanks in advance
Chris
Noone have any idea what the issue could be?
This seems like an operator related issue and probably has nothing to do with the Mi9. Try operator related forums for more help. The only thing that comes to mind is to get a new sim from the operator.
ChrisMNL said:
Noone have any idea what the issue could be?
Click to expand...
Click to collapse
Question:
Does mi9 recognize the SIM Card? Does mi9 ASK for your SIM Card PIN? Or does mi9 say 'no SIM Card installed'?
Hi,
Sim is recognized and contacts shown. Sim pin is deactivated so the Phone don't ask.
Mobile Network is shown and active and data/ internet works. Its just the GPRS funtions (Text, Calls) which don't work. When I try to call I get the "Mobile Network isn't available" message and texts don't sent.
Thanks
This seems like an operator related issue and probably has nothing to do with the Mi9. Try operator related forums for more help. The only thing that comes to mind is to get a new sim from the operator.
Click to expand...
Click to collapse
The Sim works fine in another phone and my sim which works as well, shows the same errors in the Mi 9. So it must be an phone issue.
ChrisMNL said:
The Sim works fine in another phone and my sim which works as well, shows the same errors in the Mi 9. So it must be an phone issue.
Click to expand...
Click to collapse
What operator do you use? What operators are the respective cards you have tried in the Mi9? Did you buy the phone from a private person and not new in a sealed package? In this case contact the seller.
ChrisMNL said:
The Sim works fine in another phone and my sim which works as well, shows the same errors in the Mi 9. So it must be an phone issue.
Click to expand...
Click to collapse
Do you have 2 simcards installed?
You also might try to reset the modems, howto you can find when searching the forum
Just 1 sim installed. 2nd slot shows the same issues. Will check the forum for modem reset thanks.
Hi,
Weirdly the phone seem to have a Carrier Lock. My gf uses SMART Prepaid here on the Philippines and as said just mobile data was working. Yesterday she switched the SIM for testing to Globe and with this SIM everything works. 4G is available and calls/ texts work as they should.
I'm still confused about this. If the Phone would be carrier locked, should another Carrier SIM not be functional at all? I don't get why Data connections are working then.
For now the solution is to get another SIM. Probably let it unlock in a store.
Regards
Chris
Hi,
trying to install my eSIM from Orange carrier. I watched videos on yt that in attachment step should be list with available carriers but on my phone it shows only "scan QR code from telekom.de". Somewhere should be option to choose other carriers. What it depends on? Is that possible to activate orange esim on pixel 5?
miszko77 said:
Hi,
trying to install my eSIM from Orange carrier. I watched videos on yt that in attachment step should be list with available carriers but on my phone it shows only "scan QR code from telekom.de". Somewhere should be option to choose other carriers. What it depends on? Is that possible to activate orange esim on pixel 5?
Click to expand...
Click to collapse
Ask your carrier for a scan code. Then try to scan it in the window. Where did you buy the phone, was it new from a carrier or 3rd party? You're not giving us much to go on.
So pixel isn't distributed in Poland officially. I bought it in German MediaMarkt. I have QR code from my carrier that works on my iPhone XS. When I am trying to scan QR code I am getting error with codes and information to ask my carrier for more info.
miszko77 said:
So pixel isn't distributed in Poland officially. I bought it in German MediaMarkt. I have QR code from my carrier that works on my iPhone XS. When I am trying to scan QR code I am getting error with codes and information to ask my carrier for more info.
Click to expand...
Click to collapse
Have you tried it with a physical sim?
I bought my pixel at Saturn Germany. I do not get that Telekom.de screen when scanning qr code. I have activated Esim with sms from operator KPN and later with T-MOBILE NL QR code. Just scan, and setup is done in 1 second. No carrier list or questions. Maybe you can check if your phone is sim locked for Telekom.DE only. Try other physical sim cards from random operator. If it works your phone is unlocked and the problem is not that.
Long shot here - I realize you probably haven't disabled any Google apps on the device but wanted to throw it out there as esim provisioning relies heavily on Google services.
Hey people, the same problem here in Spain, SIM of Vodafone works perfect, even with 5g, but when you try to put it in esim, the phone detected as Vodafone es, but in last step shows something like telekom.de and no service. Please somebody can helps us? I need two Sims in this fabulous mobile...
Thanks in advance.
[Discuss]How to Creat a QR-code to register new carrier profile
I had read some articles about eSim and got the below Conclusion. Only for docomo(Japan), but I think it maybe same to other countries providers! 1. eSim default has a limited profile. It's initially stored in the eUICC when it is shipped. It...
forum.xda-developers.com
(The QR code is just a link)
miszko77 said:
So pixel isn't distributed in Poland officially. I bought it in German MediaMarkt. I have QR code from my carrier that works on my iPhone XS. When I am trying to scan QR code I am getting error with codes and information to ask my carrier for more info.
Click to expand...
Click to collapse
Hi
Bit late with my reply, but: are you trying to scan the same QR code you already used on your iPhone? If so, that may be the reason. Many e-sims can only be installed once on one device. After they have been installed, the QR code becomes invalid.
Googli Fi works differently. You install the app, log in, and the Fi esim is downloaded to your (new) phone. But the QR code sims don't work like that and they cannot be transferred to new phone.
Has anyone made any progress with this? I have the same problem: the phone is purchased outside of the country where the carrier is (the carrier is A1 in Croatia) and upon choosing add an eSIM, the phone is asking a qr code from Telekom.de.
The phone has been purchased online and it came from Hungary, unlocked and it works perfectly fine with a physical sim.
My phone did the same, only asked a qr code from Vodafone. When I cancelled out, I got the option to add a different one. I forget the exact method, I do remember entering a code manually.
nispen said:
My phone did the same, only asked a qr code from Vodafone. When I cancelled out, I got the option to add a different one. I forget the exact method, I do remember entering a code manually.
Click to expand...
Click to collapse
Thanks nispen. Unfortunately, mine does not give any other option after cancelling.
Dear community, I have been struggling for some days already with my eSIM configuration and my Pixel 7.
Situation:
- Stock/Non-rooted Pixel 7 Build N: TQ2A.230305.008
- Carrier Unlocked
- Living in Belgium / Carrier of eSIM is Mobile Viking
Problem:
I was running my phone with a pSim and and eSim both activated at the same time (different carriers) until I suddenly lost network. I trying to desable/enable my eSIM hoping to fix it but it never turned on again ("Cannot activate carrier" or smth like that). After that I ended up doing a factory data reset and that did remove my eSIM but now I cannot add a new eSIM anymore ("Network not activated"). My carrier says that my eSIM is active on their side...
What I tried so far (from looking around):
- Gazillion reboots
- Remove updates of Sim Manager: Error
- Factory Data reset via recovery: Error
- Flashed stock firmware of Nov '22: Error
- Add eSIM without pSIM inserted: Error
- Disable "Private DNS" option: Error
- Disable "Adaptive connectivity" option: Error
- Played with the *#*#4636#*#* menu: Toggle DSDS, changed Preferred Network Type (not persisting), Change Radio Band to Automatic/Europe, Toggle Radio Power
- Different eSIM/Number combo (same carrier - Mobile viking)
Other observations:
- pSIM is working
- After reboot it takes long time (~2-3mins) to get network connection with my pSIM
- After reboot it takes long time (~2-3mins) until I have the option to add an eSIM
- After the error, if I click to see the "EID number" I get EID not found. I have the number however from the box of the device
I really appreciate any help/ideas to try! Thank you!
My thoughts on this is that it really doesn't look like a device/Pixel 7 problem; especially considering you've factory reset the device already.
It has to be the carrier (Mobile Viking). Call them and insist it is on their side (servers). Keep trying to elevate to a higher supervisor until you get someone who is more knowledgeable or actually has the capability/authority to make changes on the server system side to make any actual troubleshooting steps. I would insist, if anything, removing the eSIM from being "active on their side" -- as to "re-register" it into their system -- but only if this doesn't somehow invalidate your cell contract with them. At worst, usually they have special "teams" that look into specific cases that need particular care that you can try and insist opening a "ticket" with them on...
Hi, did you find a way to fix the problem? I have the same problem with my pixel 7 an mobile vikings, after my esim from mobile vikings worked for 3 months without a problem.
Hromb said:
Hi, did you find a way to fix the problem? I have the same problem with my pixel 7 an mobile vikings, after my esim from mobile vikings worked for 3 months without a problem.
Click to expand...
Click to collapse
Hey, no still not a solution.
I also tried a completely new eSIM+phone number combo and that also failed.
I am in contact with Google support but struggling with the first levels of technical support for now.
When did your eSIM stop working? Do you have the date or a specific event in mind (after switching to roaming, reboot etc)
The problem started this Monday afternoon for me. There was no special event, my phone was on my desk, I just received a message that my other sim was selected as default for calls and messages, and my esim from mobile vikings was inactive.
spirosbond said:
Hey, no still not a solution.
I also tried a completely new eSIM+phone number combo and that also failed.
I am in contact with Google support but struggling with the first levels of technical support for now.
When did your eSIM stop working? Do you have the date or a specific event in mind (after switching to roaming, reboot etc)
Click to expand...
Click to collapse
@Hromb Did either of you try to get a physical sim working with that particular carrier? Maybe you can swap sims if you can get it working that way. This is not a Pixel issue but a carrier one as mentioned above. They just disabled your eSim the same way the can enable it, by unregistering it remotely. Kinda lame seems to me and a signal to maybe look for another provider.
Thank you for your replies. I doubt more and more that this is a carrier issue though.
Physical Sim indeed works ok from the same carrier. But no eSIM I can get registered. I tried as well with a completely new eSIM/number combination and it is still not working.
And still my phone has no Network icon for 2-3 mins after reboot regardless of any Sim.
@Hromb, does your phone behave the same?
I am in contact with Google tech support and they seem keen to inspect my device and replace it if it's problematic.
I have the same behavior indeed. But I received an answer from mobile vikings, that they caused the problem, only their solution does not work for me, because I can not find the setting they told me to change.
Hey Hans,Ik heb gevonden waar het fout liep. Wij zijn momenteel al onze simkaarten aan het updaten zodat je binnenkort gebruik kan maken van 5G en VOLTE.Normaal verloopt dit vlekkeloos, maar soms past dit automatisch de instellingen van je toestel aan.Daarom mag je volgende stappen volgen om het probleem deze keer op te lossen.
SIM toolkit aanpassen
Voor Android:Ga naar de apps op je telefoon en zoek "Sim Menu/Toolkit" -> Mobile Services -> Menu -> Mobile Network Type -> kies hier voor "Nationaal".
spirosbond said:
Thank you for your replies. I doubt more and more that this is a carrier issue though.
Physical Sim indeed works ok from the same carrier. But no eSIM I can get registered. I tried as well with a completely new eSIM/number combination and it is still not working.
Click to expand...
Click to collapse
What makes you doubt that this is a carrier issue? Just because a pSIM works doesn't guarantee that an eSIM will...
I'd be more convinced if you tried eSIM on any other carrier and it also did not work for that carrier than having multiple eSIM number/accounts not working with this one carrier.
It doesn't make sense that it worked (activated) for a little bit, then all of a sudden it didn't; even after a factory reset. If it was a device issue, I imagine the eSIM capability would either work or it wouldn't at the outset.
Hromb said:
I have the same behavior indeed. But I received an answer from mobile vikings, that they caused the problem, only their solution does not work for me, because I can not find the setting they told me to change.
Hey Hans,Ik heb gevonden waar het fout liep. Wij zijn momenteel al onze simkaarten aan het updaten zodat je binnenkort gebruik kan maken van 5G en VOLTE.Normaal verloopt dit vlekkeloos, maar soms past dit automatisch de instellingen van je toestel aan.Daarom mag je volgende stappen volgen om het probleem deze keer op te lossen.
SIM toolkit aanpassen
Voor Android:Ga naar de apps op je telefoon en zoek "Sim Menu/Toolkit" -> Mobile Services -> Menu -> Mobile Network Type -> kies hier voor "Nationaal".
Click to expand...
Click to collapse
Based off of Google Translate, it does seem that Mobile Vikings did admit/claim responsibility that it probably is the issue of them "updating all of [their] SIM cards".
It's obvious that they aren't familiar with the Android OS version 13 or the Pixel 7's, I imagine they are trying to reference an old setting on Android OS where you could set "network type" to "global" or some such. I imagine what they wish you to look at is in you SIM setting, under Network, to deselect "Automatically select network" and "Choose network" to something specific to Mobile Viking's carrier (i.e. 5G, VOLTE, Global, etc.).
simplepinoi177 said:
What makes you doubt that this is a carrier issue? Just because a pSIM works doesn't guarantee that an eSIM will...
I'd be more convinced if you tried eSIM on any other carrier and it also did not work for that carrier than having multiple eSIM number/accounts not working with this one carrier.
It doesn't make sense that it worked (activated) for a little bit, then all of a sudden it didn't; even after a factory reset. If it was a device issue, I imagine the eSIM capability would either work or it wouldn't at the outset.
Based off of Google Translate, it does seem that Mobile Vikings did admit/claim responsibility that it probably is the issue of them "updating all of [their] SIM cards".
It's obvious that they aren't familiar with the Android OS version 13 or the Pixel 7's, I imagine they are trying to reference an old setting on Android OS where you could set "network type" to "global" or some such. I imagine what they wish you to look at is in you SIM setting, under Network, to deselect "Automatically select network" and "Choose network" to something specific to Mobile Viking's carrier (i.e. 5G, VOLTE, Global, etc.).
Click to expand...
Click to collapse
I'm also wondering if they know how to implement this on an iPhone which basically started the eSim craze, thankfully. Back in the P3a era it took Verizon well over 2 hours of messing around to finally find a tech that refused to give up and we got it. If they are unfamiliar with the technology they'll take him all over the place, EID, IMEI, what's the network say, delete the eSim, reboot, scan another code, etc. For now his best bet is to just work with the pSim and wait 6 months and try again.
bobby janow said:
I'm also wondering if they know how to implement this on an iPhone which basically started the eSim craze, thankfully. Back in the P3a era it took Verizon well over 2 hours of messing around to finally find a tech that refused to give up and we got it. If they are unfamiliar with the technology they'll take him all over the place, EID, IMEI, what's the network say, delete the eSim, reboot, scan another code, etc. For now his best bet is to just work with the pSim and wait 6 months and try again.
Click to expand...
Click to collapse
Fascinating...
And exactly supports what I was saying; I doubt that this is a device issue rather than an issue with the network/carrier. As with your explanation/example, it just goes to show how anyone who they might be speaking/dealing with might be incompetent/unknowledgeable on the matter, implying it has to be the device and not their own inability...
And, if what @Hromb's reply from them is accurate, they are in the middle of upgrading the SIM part of things that giving & waiting some time (6 months is what you suggest) is the most advisable thing than anything...
I have the same issue. Sent the phone back to google and they replaced the screen... Still have the Sim issue reported here :-(
My issues started exactly the same way:
I was running my phone with a pSim and and eSim both activated at the same time (different carriers) until I suddenly lost network. I trying to desable/enable my eSIM hoping to fix it but it never turned on again ("Cannot activate carrier" or smth like that). After that I ended up doing a factory data reset and that did remove my eSIM but now I cannot add a new eSIM anymore ("Network not activated"). My carrier says that my eSIM is active on their side...
brunobernard said:
I have the same issue. Sent the phone back to google and they replaced the screen... Still have the Sim issue reported here :-(
My issues started exactly the same way:
I was running my phone with a pSim and and eSim both activated at the same time (different carriers) until I suddenly lost network. I trying to desable/enable my eSIM hoping to fix it but it never turned on again ("Cannot activate carrier" or smth like that). After that I ended up doing a factory data reset and that did remove my eSIM but now I cannot add a new eSIM anymore ("Network not activated"). My carrier says that my eSIM is active on their side...
Click to expand...
Click to collapse
You said they replaced the screen ?!? Hoping to fix the eSIM?!?
Anyway, thanks for sharing! Which is your carrier and country?
brunobernard said:
I have the same issue. Sent the phone back to google and they replaced the screen... Still have the Sim issue reported here :-(
My issues started exactly the same way:
I was running my phone with a pSim and and eSim both activated at the same time (different carriers) until I suddenly lost network. I trying to desable/enable my eSIM hoping to fix it but it never turned on again ("Cannot activate carrier" or smth like that). After that I ended up doing a factory data reset and that did remove my eSIM but now I cannot add a new eSIM anymore ("Network not activated"). My carrier says that my eSIM is active on their side...
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Click to collapse
Tell the carrier to deactivate the esim without losing your phone number, just a precaution. Have them send you a new activation code and keep doing it until they get it right. They should require the Eid and IMEI of the second sim. And don't let them get away with saying it's the phone, it's not. It's them..
Ok, First I did not lose my phone number and they sent me a physical Sim for now.
I tried to activate another provide eSim and it is not working. I think just like spirosbond doing a factory reset deleting that eSim did something to the phone and it seems to have lost it EID somehow. A brand new Pixel 7 will show me the EID per these steps
Find your phone's EID numberTo find your phone’s EID number, check:
Your phone’s box.
Your phone’s Settings app:
Tap About phone
SIM status. Find “EID.”
To find your phone’s EID QR code:
Open your Settings app.
Tap Network & internet.
Next to “Mobile network,” tap Add
Download a SIM instead?.
Tap Next
Activating in a store?.
Mine will say: Device EID not found see screen shot
Working Pixel 7 (Left) My pixel 7(Right)
@Brunob All they really need is the info on the box, be it the IMEI or that other long number. I think once they put the IMEI into their system it will generate the code they need. If they don't know what they are doing there is nothing you can do. It's not the device, it's them. Once you delete the eSim everything gets wiped out until the carrier puts it back in to their system. It happened to me but I found a good tech that didn't give up. It took a couple of hours and I probably scanned 5 or so codes until the tech figured out what they were doing wrong.
simplepinoi177 said:
My thoughts on this is that it really doesn't look like a device/Pixel 7 problem; especially considering you've factory reset the device already.
It has to be the carrier (Mobile Viking). Call them and insist it is on their side (servers). Keep trying to elevate to a higher supervisor until you get someone who is more knowledgeable or actually has the capability/authority to make changes on the server system side to make any actual troubleshooting steps. I would insist, if anything, removing the eSIM from being "active on their side" -- as to "re-register" it into their system -- but only if this doesn't somehow invalidate your cell contract with them. At worst, usually they have special "teams" that look into specific cases that need particular care that you can try and insist opening a "ticket" with them on...
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They are both pixel. Left pixel 7 and right pixel 7 pro
As for the eSim I already tried with 2 provider and they could not make it work. Even with the EID from the box... I am convinced that something is wrong with the phone because of this issue
- After reboot it takes long time (~2-3mins) to get network connection with my pSIM
- After reboot it takes long time (~2-3mins) until I have the option to add an eSIm
Trust me I tried everything. And I am a software engineer so I know how to troubleshoot
bobby janow said:
@Brunob All they really need is the info on the box, be it the IMEI or that other long number. I think once they put the IMEI into their system it will generate the code they need. If they don't know what they are doing there is nothing you can do. It's not the device, it's them. Once you delete the eSim everything gets wiped out until the carrier puts it back in to their system. It happened to me but I found a good tech that didn't give up. It took a couple of hours and I probably scanned 5 or so codes until the tech figured out what they were doing wrong.
Click to expand...
Click to collapse
Yes tried that many times 2ith 2 providers
brunobernard said:
Yes tried that many times 2ith 2 providers
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Click to collapse
Then you have to wait until they catch up. Or find another provider which is difficult. Use the pSim for now, it's all you can do.
bobby janow said:
Then you have to wait until they catch up. Or find another provider which is difficult. Use the pSim for now, it's all you can do.
Click to expand...
Click to collapse
Already on pSim and talking to Google Suppprt. They already got it and the work order was mixed up and they replaced the screen... Sight...
It is a phone issue (hardware or software) not a provider issue.