Hi guys,
i've just upgraded my XDA IIs to 2005, following all of the instructions on the Wiki site.
Everything has gone well apart from the linking to Activesync on my PC.
I have build 4343 of Activesync 4.
I am getting the following error on the pc -
This version of Microsoft ActiveSync is not compatible with the connected Mobile device. please upgrade to the latest version of Microsoft ActiveSync and reconnect.
Any ideas would be great.
Did you uninstall the older version of activsync before installing activsync 4???
Try uninstalling activsync then deleting the activsync folder from your hard disk then reinstall.
Hope this helps.
Yes i uninstalled the previous version - have uninstalled version 4 - removed the Active sync files too - then re-installed.
Still no joy i'm afriad.
I'm joined it to my PC in work using the same Active Sync version - so i guess something i have installed on my PC is interupting the communication.
I'm turned off the Firewalls and Virus protection.
Does anyone have any ideas?
I'm starting to get similar problem. I'm up for the night to resolve it. I'll keep you posted.
I feel your pain... going into day 2 now with a great WM5 OS running on my pda2k but no joy with activesync.
I have tried the following:
- 4.1 beta build 4807
- 4.0 build 4343
I have uninstalled/rebooted/installed/etc. in all sorts of combinations but cannot
get the synch to work. I tried working with outlook in offline mode and also connected at work... no luck.
We'll get it figured out, but for now it is frustrating...
-- Bob
Hey Jaxf250/tcs44_uk,
I've resolved that annoying activesync problem.
1. I disconnected the cradle from the PC and softset your device.
2. Uninstall Microsoft ActiveSync 4
3. Rename or delete "Microsoft ActiveSync" folder in the X:\Program files\.
*X denotes your primary drive for programs installation
4. Reboot the PC.
5. Reinstall Active Sync 4 and reconnect your BA to the PC.
I hope this works for you as much as it did for. If it doesn't, then you might have to edit your registry to remove any trace of Active sync before reinstalling it again.[/list]
Using 4.1 I get the following bugs
Though i can sync, it constantly resets itself and has to resync from 0. I recive an "The server is busy" error, eventhough I have no server selected nor have I checked "sync" with a server.
Everyso often, it unchecks one of the mail subfolders that i really need to sync, and that is very annoying. If anyone has resolved these issues I will be rgeatfull to hear from them.
I have unsintalled and re-installed many times using 4.0 and 4.1. Definitely, with 4.0, I couldn't sync at all. With 4.1 I could sync but with bugs like this. Hope this helps. (4.1/buzzdev) can be found in these forums.
Using 4.1 I get the following bugs
Though i can sync, it constantly resets itself and has to resync from 0. I recive an "The server is busy" error, eventhough I have no server selected nor have I checked "sync" with a server.
Everyso often, it unchecks one of the mail subfolders that i really need to sync, and that is very annoying. If anyone has resolved these issues I will be rgeatfull to hear from them.
I have unsintalled and re-installed many times using 4.0 and 4.1. Definitely, with 4.0, I couldn't sync at all. With 4.1 I could sync but with bugs like this. Hope this helps. (4.1/buzzdev) can be found in these forums.
Related
:lol:
I am happy i have WM5 finally working and sweet on my MDA III, but i cannot syn my device with my outlook, or anything. I have tried with Outlook open, it gives me "Support code: 85010014" i have uninstalled and deleted the folder, repaired outlook and i am not using activesync 4.1 and it is still giving th error message. I also have SP2, everything up to date. I have deleted and created new pathnerships, and uninstalled and reinstalled, still getting the same problem. Please any ideas will help. It is not connecting to an exchange server, i have also read around so i decided to post mine.
Activesync and WM5
Activesync under WM5 is different than under WM2003. You didn't indicate how you were trying to sync, I assume via a usb cradle/cable. With WM2003 the syncronization via a usb protocol. For some reason under wm2005, they decided to switch to TCP/IP.
If you look in your PC's network connections with your phone plugged in you will find a window's mobile local area connection. Unplug the cable and the local area connection drops off. The observation is that you now have to allow this connection through whatever firewalls you have setup. This week when ever I had the firewall turn on ActiveSync would not work. I eventually removed and reinstalled Activesync 4.0 (I was on 4.1) and I assume the installation process configured my XP firewall correctly this time around. Check your firewall settings.
Tried it
I only have the windiws firewall, i even disabled the micrisoft antispyware and it still giving me the same error message
Activesync, WM5 and Windows Firewall
Check your Windows Firewall exceptions, I have the following exceptions for the Windows Firewall:
ActiveSync Application (WCESMgr.exe)
Activesync Connection Manager (wcescomm.exe)
Activesync RAPI manager (rapimgr.exe)
Activesync Service (TCP Port 26675)
Re: Activesync, WM5 and Windows Firewall
rschell said:
Check your Windows Firewall exceptions, I have the following exceptions for the Windows Firewall:
ActiveSync Application (WCESMgr.exe)
Activesync Connection Manager (wcescomm.exe)
Activesync RAPI manager (rapimgr.exe)
Activesync Service (TCP Port 26675)
Click to expand...
Click to collapse
Actually I believe you will find it needs ports 5678, 5679, 990, 26675, and 5721. Hope that helps
Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? How come only Notes can sync?
Any help is appreciated, thanks!
CQ
Singapore
Tried it
i have tried it all, it is not working, i have disabled all firewall, something keeps popping up on my pda that it cannot get an ip, i just ignore from reading the wiki. I cannot get MS voice command to work, after install i get an error message, i really want to use WM5, i can do with out voice command, but active sync is very important. i think i will use active sync 3.8 in the mean while see if it works :?
obiesoft,
Are you using OST feature of Outlook? If so, make sure your Outlook client is connected to your Exchange Server during your first sync (i.e. when prompted choose "Connect" not "Work Offline", if not prompted check settings in Control Panel-Mail). Not to be confused with having ActiveSync connect directly to Exchange Server. This solved my problem with 85010014.
Good luck!
i am not using an exchange server, just outlook on a desktop, it syns perfectly on my laptop, so i am trying to find where the problem is. Also, my bluetooth always disconnects, why is this and how can i solve it?
Can i please get more help
Ok, My device synced with my laptop (which connects over wireless to the internet at home). I was happy about this so i copied my pst files from my outlook from desktop to the outlook folder on laptop and it now asks for password to an exchange server??? all this is weird, i just want all my contacts to go in with my calender info. Also the bluetooth is rubbish, it disconnects, any fixes or tricks to keep it up and running? i use HBH 300 headset. Also voice command is installed but when i activate it, it says "voice command ready" and then an error message pops us. I love WM5, but anything to fix these glitches so i can keep using it? Help will be greatly appreciated.
Hmm... sorry, don't have much else to add... might be time to unsinstall and re-install Outlook on your desktop....
Bluetooth
Well i will keep trying with outlook or if worst comes to the worst, enter everything onto my pda by hand. (DAMN).
But besides that, is anyone having problems with bluetooth? mine keeps disconnecting.
chinqui said:
Hi,
I have the same problem too. I just updated to ROM1.60c and ActiveSync 4.1 build 4807. When I try to sync, tt keeps giving me the error code 85010014.
The funny thing is, I have no problems syncing Notes from Outlook. But the other Outlook items like Contacts, Calendar and Tasks are not so lucky.
What's happening? How come only Notes can sync?
Any help is appreciated, thanks!
CQ
Singapore
Click to expand...
Click to collapse
I also have the same problem. It has been driving me nutts for 4 days now. :evil:
WORKING!!!
I have a desktop which i sync my WM2003 with, but since i upgraded, i have been having problems. Now it is working, but this is what i did, nothing too technical
1. I have a laptop which has most of my downloads and programs i write for school and work.
2. I installed active sync 4.0 on my laptop and synced, it worked, but my data is on my desk top
3. on the desktop i went to C:\Documents and Settings\jiggaman\Local Settings\Application Data\Microsoft\Outlook (jiggaman is name of my desktop) and copied the personal data files to the same path on my laptop, then i opened outlook, deleted the dupilcate email accounts and synced, it worked!!
4. It updated my PDA and latop, all this means now is that i have to sync with laptop, not desktop anymore. So if you have another computer, you can try this cause it would not sync for the past 2 weeks with my desktop.
Good luck!
Any ideas on bluetooth? it is still acting up.
Re: Support Code 85010014
Hi there,
I had this problem with a PPC-6700 from Sprint. (EVDO HTC Apache with WM2005) I hacked around a lot, did the repairs, reinstalled ActiveSync, no go. I decided to reinstall Outlook and, for some reason, that did the trick. I also have 2 different versions of Office, Pro 2003 and the Student and Teacher Edition. I think I had problems with installing from the pro cd, but I'm not certain. Not sure if it has something to do with that or not.
I solved my ActiveSync problem with Error 85010014.
I also run Eudora and Incredimail Plugin for Outlook on both PCs, Work and Home. Both are on XP Pro SP2 and when I installed ActiveSync 4.1 on my work PC without issue, I decided to attack my Home PC Outlook installation to see if I could resolve the issue.
So, At home:
Putting Outlook in Offline mode did not solve the problem.
I uninstalled ActiveSync 4.0 and installed ActiveSync 4.1 - No difference.
I backed up Outlook via 3rd party program to grab account settings as well as my 2GB pst file then ran Help->Detect and Repair... - reboot, no difference.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
foxnolds said:
I solved my ActiveSync problem with Error 85010014.
I then ran Control Panel -> Add or remove Programs -> Office 2003 and chose to modify my installation by adding or removing components. I unchecked Outlook and updated it to remove Outlook from my Office 2003 suite. Then returned to this option and re-checked Outlook to add it back to my Office 2003 Suite, CD-Rom in hand but updating it did not ask for the Office 2003 Install CD-Rom... - Rebooted and connected - Bingo NO 85010014 error!
Click to expand...
Click to collapse
Foxnolds! You are a genius! This worked for me just as you described - many thanks! My Wizard will be here in 3 days, but for now I was going mad not being able to get WM5 on my pda2k to sync with Outlook until I tried your solution. Voila!
This needs to go in the Wiki.....
-- Bob
jaxf250 said:
This needs to go in the Wiki.....
Click to expand...
Click to collapse
I'm glad it worked for you also.
I have since chosen to "Delete Mobile Device" from ActiveSync as I did not like the name it had chosen. I then disconnected, went to PDA
Start->Settings->System->About->Device ID
then set it to want I want it to read. :wink:
I then connected to ActiveSync and predictably saw the new connection wizard, BUT it warned it could not see Outlook at all! It suggested I install a version of Outlook etc. even though it was visible and running on my desktop! :evil:
I connected anyway - Contacts, Tasks, Calendar, Notes options greyed out. :roll:
Rebooted PC XP Pro SP2 and now ActiveSync options were available. I enable Syncing of Contacts, Tasks, Calendar and Notes. Resynced and got the dreaded 85010014 error status again! :evil:
UnInstalled and Re-Installed Outlook 2003 from the Office Suite but did not reboot PC. ReSynced and this time I get Windows PC: Attention required Error 8503001f :evil:
Microsoft ActiveSync said:
Cannot synchronize with the Outlook profile you are using, because a different profile was previously set up or the profile is password-protected.
Please open Outlook using the appropriate profile.
Support Code:8503001f
Click to expand...
Click to collapse
Maybe a reboot is required... So I'll post this and see... :roll:
I have now found that uninstalling the Outlook component from Office 2003, rebooting then re-installing Outlook component to be effective 90% of the time in curing ActiveSync errors.
To solve the hardest 10%, I have found that I need to update the Windows\system32\MAPI32.DLL which only can be done without Outlook or WCESMgr.exe running. (Use Windows Task Manager to kill them first)
See zip file of the MAPI32.DLL that always works for me, even if the existing version says it's identical (i.e. from Windows Copy Dialog).
I now have two XP SP2 PCs syncing up to WM2003SE XDA II and my WM2005 i-mate Jasjar.
P.S. I found a solution to AvantGo over sized text in WM2005, use Tweaks2K2 .NET version 3.15.0 feature #75-Double Pixeling deactivation for individual programs in VGA Devices.
I now manually sync via WiFi on my Jasjar using "AvantGo Connect" application, like I manually sync WeatherPanel as required as GPRS charges are criminal in this country!
Contacts wont sync on upgraded BlueAngel
I upgraded to WM5 and things are good so far. I had some trouble Syncing with 4.1 on my pc but not with my laptop. The problem now is that I have only been able to get my contacts to sync partially. Ive looked through the posting, but I have not been able to find any solutions. Any one out there know a way around this problem or a solution I should say.
Sysload
I've just started using my new Kaiser and cannot get Exchange replicating through Active sync or Push. I keep getting the 85010014 error code.
Anyone have this issue...?
The first thing I would try is deleting all of the active partnerships, both the push and the Desktop ActiveSync partnerships and try again...
Also, what version of ActiveSync are you using on the desktop?
4.5 Build 5096
jaingram said:
4.5 Build 5096
Click to expand...
Click to collapse
I know people were having this issue with an older version of ActiveSync...
Here are a couple of links:
http://vehera.symbiandevelopersjour..._windows_mobile_5_activesync__85010014_er.htm
http://motoq.wordpress.com/2006/06/09/activesync-problem-with-outlook-2003
Not sure if this these will help though...
It's weird, the Windows PC portion of the Active Sync is fine, the Microsoft Exchange section sits there for a while says "Sync. Folders", "Looking for Changes" and then fails
Very odd
jaingram said:
It's weird, the Windows PC portion of the Active Sync is fine, the Microsoft Exchange section sits there for a while says "Sync. Folders", "Looking for Changes" and then fails
Very odd
Click to expand...
Click to collapse
Did you try deleting the server information and starting over?
I went as far as hard resetting the phone and deleting the profiles out of ActiveSync. It is difenatly a problem with Push, because I can sync the Calendars, Contacts and Email from Outlook on my PC. Just get the error message when using Push to sync.
I use push and I've never had an issue - it just works. I'm really not sure about this one - You could try searching Micro$oft's knowledgebase for the error number - sometimes there is actually a solution to an issue in there.
It appears to be only the Calendar having issues, contacts and mail work fine
Maybe check to see if you have any corrupt calendar entries... I had an issue once before with ActiveSync erroring out on another device: I deleted and re-added some of my calendar entries in Outlook and it cleared up.
Server issues
I have the same issue for a long time. Start by finding out if there are any errors in the W3Csrv log on your exchange server. Also from your mobile see if you can get to https://<your exchange webmail server>/OMA.
sqadan said:
Maybe check to see if you have any corrupt calendar entries... I had an issue once before with ActiveSync erroring out on another device: I deleted and re-added some of my calendar entries in Outlook and it cleared up.
Click to expand...
Click to collapse
How did you found out which calendar entry was corrupted?
I have a similar problem with Calendar when I try to sync all the entries (ie, not limited to last 6 months): ActiveSync keeps on running and running - more than 20 minutes until I stop it.
I suspect it is due to some corrupted entries and I would try to fix them but I don't know how to find which ones they are (I have more than 500 entries, many of them recurrent ones).
Sorry for my English - I hope I have been clear enough.
Thanks
acidflash said:
I have the same issue for a long time. Start by finding out if there are any errors in the W3Csrv log on your exchange server. Also from your mobile see if you can get to https://<your exchange webmail server>/OMA.
Click to expand...
Click to collapse
Yes...does sound like it may be an issue on the "pushing" side. Verify that your Exchange admin set your account up for syncing. For my company, I needed to install a Certificate file as well.
I added one appointment to my calendar today (a repeating event). Now, ActiveSync hangs on "processing" for this app only. If I deselect Calendar in my phone's ActiveSync program, everything else syncs just fine.
I tried deleting that appointment to no avail (it did make it over to Outlook on the PC, so I deleted it there too). I even did a hard reset and restored from a sprite backup I had from earlier: same thing.
I found that I had this same problem when I switched over from PalmOS to WM6, so I purged my last few years of old appointments and was eventually successful. I do sync on two PC's (I won't be at my office PC until tomorrow, so I can't say what will happen there).
Any suggestions?
ActiveSync and Calendar
I'm having the same problem. WM 6.0 and 6.1 would sync fine, but now I'm using jjblaster3's build 28005 (full) 6.5 ROM, I'm getting this infinite 'processing'.
I've reflashed, re-installed ActiveSync, even checked my firewall though I knew it was fine. I had imported all my Facebook friends' birthdays into Outlook (i.e. lots of recurring appts). I have since removed them in Outlook, and still getting the same issue...
tinderbox said:
I'm having the same problem. WM 6.0 and 6.1 would sync fine, but now I'm using jjblaster3's build 28005 (full) 6.5 ROM, I'm getting this infinite 'processing'.
I've reflashed, re-installed ActiveSync, even checked my firewall though I knew it was fine. I had imported all my Facebook friends' birthdays into Outlook (i.e. lots of recurring appts). I have since removed them in Outlook, and still getting the same issue...
Click to expand...
Click to collapse
Did the "Enable Faster Synchronization" box in the USB to PC configuration get rechecked (it should be unchecked) when you reflashed?
Don't know if this is of any use.....I also have seen this happen numerous times that Active Sync gets jammed and won't download/sync properly.
I usually Press and Hold on the server icon (Menu - Options) and when the menu pops up I select Remove. Close A/S and reopen, tap on configure server and reset ActiveSync up again.
Sorry if this is different to your set up. This is what I have to do if A/S jams. Regards.
i tried 23xxx and 280xx, activesync cannot continue with PIM sync... But on ROM 21xxx, it works fine.
argentinestone said:
i tried 23xxx and 280xx, activesync cannot continue with PIM sync... But on ROM 21xxx, it works fine.
Click to expand...
Click to collapse
Try unchecking the "Enable faster data synchronization" box in settings/connections/USB to PC
That might help, it did the trick for me.
i have a similar problem.
Windows recognizes the device and starts syncing, but the progressbar remains empty... after a few minutes, an error is given.
I use the newest energy rom with 2.1 manila and 28xxx basis. The 21xxx syncs fine.
Please try the above tip and report back if it worked for you.
argentinestone said:
i tried 23xxx and 280xx, activesync cannot continue with PIM sync... But on ROM 21xxx, it works fine.
Click to expand...
Click to collapse
had this issue some time ago with some first few ROMs... since then i will sync the contact first... soft reset and then sync the calander...
works for me fine.... i am using windows 7, and on the energy 20th nov 280002 rom...
try this and see if it works for u..
I'm on 28002 of Agent47 ROM, it works fine for me. did you restart the PC (and soft-reset the phone also)? i am using the Vista with WDM to sync.
Same problem here, with 28005.
Using Win7 and Outlook 2007.
Syncing does not work, and file transfer is really really slow (0.1-0.2MBps).
Sooo, back to 21877
Same problem here, with 28005.
Using Win7 and Outlook 2007.
Syncing does not work, and file transfer is really really slow (0.1-0.2MBps).
Sooo, back to 21877
Click to expand...
Click to collapse
Seems to be an Windows 7 issue, none of the suggestions here worked for me.... using Win7 and Outlook 2007 too....
but the 21x version is fine
_fr0st said:
Same problem here, with 28005.
Using Win7 and Outlook 2007.
Syncing does not work, and file transfer is really really slow (0.1-0.2MBps).
Sooo, back to 21877
Click to expand...
Click to collapse
`
guys i am on 28005 and on windows 7 with outlook 2010... i am fine..
my first sync i will sync contacts and soft restet and contacts with calander, it works fine... also if your Outlook PST file is on USB, SD, Micro SD or anything but your hard drive you will have problems...
hope you can sync, as the 28005 roms are cool, fast and stable...
I'm running the latest Energy build 28005 Sense 2.1 ROM and have no problems syncing with Outlook after doing the following:
- Un-check 'Enable Faster Data Synchronization' option in Settings / Connections / USB to PC
- Connect to PC, set up sync options, wait a few minutes. The first sync will never really start.
- Disconnect device from PC & soft reset - reconnect to PC. Activesync works normally from this point on. It is slow, but it works.
For what its worth, I sync contacts, calendar, notes, and files with Outlook & PC. I also have an exchange server set up for push mail from gmail. The gmail source is mail only.
From what I've seen, the key is to soft reset after the initial connection attempt - and definitely disable fast data. At least that's what works for me. If you really need fast data syncing, I think you have to stick with WM 6.5 or 6.1 - not 6.5.x.
adoute said:
I'm running the latest Energy build 28005 Sense 2.1 ROM and have no problems syncing with Outlook after doing the following:
- Un-check 'Enable Faster Data Synchronization' option in Settings / Connections / USB to PC
- Connect to PC, set up sync options, wait a few minutes. The first sync will never really start.
- Disconnect device from PC & soft reset - reconnect to PC. Activesync works normally from this point on. It is slow, but it works.
For what its worth, I sync contacts, calendar, notes, and files with Outlook & PC. I also have an exchange server set up for push mail from gmail. The gmail source is mail only.
From what I've seen, the key is to soft reset after the initial connection attempt - and definitely disable fast data. At least that's what works for me. If you really need fast data syncing, I think you have to stick with WM 6.5 or 6.1 - not 6.5.x.
Click to expand...
Click to collapse
energy rom seem to sync slower... i am testing agent 47 rom and i tried sync 3 times as i thought it was not sync...
but my sync is working fine..
FYI, in 28008 from NGRZ28, syncing works again
Synchronization Problem
After an update to the latest ROM, I have been getting the following error "Synchronization could not continue because one or more objects are in use. Close programs on this PC and on your device and try again." Anyone run into this one? I can't seem to find a solution on the web.
Since you have EnergyROM, I would post up in the EnergyROM thread if I were you.
Recently I've used the recovery dvd to reset my PC. I also have to install Active Sync. Strangely enough I couldn't install the disk that HTC puts into the boxes where you buy your phones in. The program says that you must install flash 8.0 or higher with a link that link you up to Adobe's website. I already did install the latest flash player. I uninstall it, reset the computer, put in the disk, hit the link, install the flash player again, restart again. Still the same message. After that I downloaded ActiveSync 4.5 at the website of Microsoft. It works okay.
When I put a new contact in the phone it won't set the contact into Word Office Outlook 2003. Otherwise it works.
I've tried to delete the device into ActiveSync and loaded up in it again but that won't work unfortunately. Please help!
Is everything else you selected to sync sychronising properly? It's not just simply that you didn't select the options when you re-installed?
Does ActiveSync come up with any error messages? It could be that you need to delete partnerships and re-establish them - in my experience ActiveSync is a bit 'fussy' when uninstalled and re-installed.
Whatever, make sure you do full backup(s) before trying anything - I lost all my data one time when an engineer 'tried' to re-establish my ActiveSync partnership!
My pc was completly turned up side down so I used the recovery dvd and that deleted the whole C disk, also ActiveSync. I do had to download ActiveSync from the website because the disk wouldn't run. And yes I do change some options.
It can not synchronised some contacts that I install on my Topaz. Installing contacts in Outlook 2003 to the device works, otherwise not.
It gives the warning code 1.
Sorry, not sure what to suggest here.
If NOTHING from the phone is syncing with Outlook (i.e. no Appointments, Tasks or whatever) it sounds to me as though it could be a problem with the firewall - if you have one set up. Try disabling that and syncing.
If it's only Contacts that aren't syncing, but it works the other way, I'm at a loss.
Worth looking at the Microsoft Support pages - but ActiveSync often seems to have a mind of its own!
Sorry I can't help.
werdna72 said:
If it's only Contacts that aren't syncing, but it works the other way, I'm at a loss.
.
Click to expand...
Click to collapse
It does Sync tasks, appointments, etc. Just a couple of contacts strangely enough :S
...and it won't sync NEW Contacts at all? I've had the problem previously where existing Contacts didn't get changed - ActiveSync seemed to have got 'confused' as to which was the most up-to-date version and I had to go through entire Contacts list making small changes, waiting for them to be replicated, and if they were not then deleting that Contact on both devices and adding them back in.
That's simpler than it reads - but if you can't add NEW Contacts from the phone I'm not sure that's the problem.
Sorry.
Thnx for your input
ive tried to synce my gmail contacts all goes well with the setup then it wont even sync i keep hitting the synce button and NOTTA. so i said fuc* it and did it all manually. must be a microsoft thing.