Can anyone help with the correct email settings for a btinternet account to send emails. Receiving is no problem but all I get is errors when I try to send email.
It is an XDA2I on o2 business.
Sorry if this has been answered before.
Hi, I had troble setting my bt internet email as well. I finally got it right by setting up in the Active user/ messaging and using the set up wizard.
That asks for email name, password it then went away and arranged the connection.
I had to soft reset after setting up.
Setting up in the Today screen gave me the same as you.
Hope that helps.
Thanks for that, I finally got it sorted.
To use btinternet you need to use smtp.btinternet.com as the outgoing server not mail.btinternet.com as advised by o2.
Also the box on smtp authentication needs to be checked in the advanced settings. Something to do with spam blocking, strange that o2 Business knew nothing of it.
Related
Has anyone here successfully set up Vodafone Business Email on a windows mobile device. I'm paying for it, but am having a terrible time setting it up to play with our server.
I know it's probably a bit niche, but any advice would be good.
I'm entering all the information that it needs, but won't logon to the mailbox. Maybe it's the format I'm putting it in has.
email addres: email address I want to use
Password: users password.
Login name: domainname\username
Mail server: ip address.
I have never used Vodafone Business Email, so I wil give some general advice.
Have you tried setting up Outlook (Express) on your PC? Does it work then? By following this method you can check whether the problem is your Kaiser or your account (details).
So what is the exact error message? Only "access denied"?
Have you tried setting up your device by using your Kaiser to surf to http://email.vodafone.net? Maybe that will work...
Hope this will get you somewhere...
I used to support Vodafone Internally, try the link http://email.vodafone.net/ota this should give you the correct client for your device, I know that initially they had problems as the WM5 client would download which is incorrect but if you go from your device it should detect the correct one which I am guessing will be the WM6 for Kaiser one. Before you do it though please remember to uninstall the one you already have on your device as that can cause problems.
Im using Vodafone Business email. I couldnt set it up just like you.
What you need to do is contact Vodafone. Say that you have a hard to set it up and if they would be so kind to send the settings to your device.
You'll recive a text messages displaying that your device has been updated. Soft Reset and your done.
It worked for me Hope it does for you too.
When trying to set up my Diamond to download my mail from btinternet.com, it uses the wizard to find the account type etc. However it set's it up as an IMAP4 account type which it is not, it is a pop3 account. According to the help on the phone there is supposed to be a check box saying "Attempt to obtain e-mail settings from the internet" which if unchecked would mean these settings could be inputted manually, this is not the case. This results in a synch error when sending and receiving. It is not possible to change the account type when I go into email setup, it's greyed out!
I am using tlr-diamond-2.08.07.01 rom and have advanced config installed.
Sorry for rambling on, my question is, is there any way of turning off the wizard via a registry fix or any way to give the phone the correct settings for btinternet?
Thanks in advance for any replies, I've tried searching but to no avail
This drove me mad too.....
When it asks for your email address, type something like [email protected]
It then bring up the checkbox, disable the auto get setting
complete the setup and then edit it
POP3 mail.btinternet.com
SMTP mail.btinternet.com
dont forget to change your username, password and email address
Fixed (or fudged)
Rik
Thankyou Rik
Cheers you're a diamond
That was driving me crazy.
Thankyou
Scott
smtp has stopped working on Internet Mail
I have configured Internet Mail (POP3 and SMTP), but suddenly the sending has stopped after working perfectly for two days.
I have reconfigured another account with the same settings, deleted the old email account, and it worked for a day and then the same problem arose. Has anyone else faced this problem? Can anyone figure what's happening?
Thanks in anticipation,
Ajit
Hi there! just in case anyone else suffers the same problem and gets as frustrated as I did
As of this morning, my Kaiser has been unable to send e-mail via my gmail account. I am able to receive mail just fine, but it keeps giving a synchronisation error message and a pop up box stating:
The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again.
No matter how many times I retried, it just wouldn't work.
I deleted the mailbox and recreated it - it worked for 2 test messages and then failed again!! I've been using gmail in IMAP form now since January and have never had any problems with WM6.0 or with WM6.1 until now...
To resolve this issue, I searched on Google and found the following page:
http://groups.google.vu/group/hosted-the-basics/browse_thread/thread/9aed5859cd5b07d4
To cut a longish article short(!) if you go back into your mailbox settings and disable SSL on the outgoing server it seems to work!!
I don't know how long it'll continue to work for before it stops again, but it may just be enough to get that vital e-mail sent...
incidentally - I never actually had SSL set up on either incoming or outgoing servers until today and it seemed to work just fine before???
Sorry guys, just noticed an active thread on this subject already - I searched for 'googlemail' rather than 'gmail' in the search facility and didn't find anything...
Mods - can you please close this thread?
Very sorry guys!!
workaround for at&t
I was having the same problem and it was incredibly frustrating. I think it has to do with carriers trying to control spam being sent over their networks or something like that. Anyway, i'm now using cwmx.com (i think it stands for "cingular wireless messaging exchange") as my outgoing smtp server. No authentication is required as it will only work if you are on the at&t network to begin with. Also, SSL is not required.
I can't send e-mail from one of my e-mail accounts on the phone. The only thing I think that might be an issue is I can't turn off the option "Use the same user name and password for sending e-mail" on the "Outgoing (SMTP) mail server:" screen - it is greyed out with the box checked. Is there a way I can uncheck it. I tried deleting the e-mail account and re-entering all the information, but that didn't help. Thanks.
Dunno if it helps but I 'think' it logs into the account and checks is there's any incoming mail ... before it will send. On some testing I did, if the account didn't exist, the email wouldn't send.
DRZ400 - Thanks for the reply. It does seem to check for incoming mail first. We use two different servers - one for incoming and one for outgoing mail. When I try to send I get the message "The message(s) could not be sent. Check that you have network coverage and that your account information is correct. Then try sending again."
Another interesting thing I've noticed. This e-mail account is used by Outlook on the PC. When I sync to the PC (even though I don't have e-mail set up to sync), the e-mail that I created on the cell phone gets sent.
A Lot of the carriers require you use their unsecure smtp server for sending mail. Example: AT&T's is cwmx.com
So, check your cell carriers preferences, not your ISPs mail settings for smtp.
Need more input...
Exactly - UnHolyOne - that is what I think my problem is. I can NOT uncheck the section to use the same user name and password to send messages (as to receive them). I believe my provider does not want a user name and password and therefore I can't get access because I'm trying to log in. At least that is the only thing I can think of so far. (I tried using smtp.cwmx.com for my outgoing e-mail and that didn't work either.)
rspaz said:
Exactly - UnHolyOne - that is what I think my problem is. I can NOT uncheck the section to use the same user name and password to send messages (as to receive them). I believe my provider does not want a user name and password and therefore I can't get access because I'm trying to log in. At least that is the only thing I can think of so far. (I tried using smtp.cwmx.com for my outgoing e-mail and that didn't work either.)
Click to expand...
Click to collapse
it's not smtp.cwmx.com, it's just cwmx.com. No www., no smtp, nothing else. No username and password. Try that. It's not the greatest, and it's not secure if that's an issue with your business or anything, but it works if you are on AT&T.
That did it!
BlowFish64 (and UnHolyOne) - THANKS - That did it - I works now. I really appreciate it. (I shouldn't have assumed it needed the smtp. in front of it).
Hi all,
My phone will only receive emails & will not send them via my ISP settings. I use T-mobile internet & my landline ISP is TalkTalk. I have used the e-mail setup on my phone (Tytn11 Wm6.1) with my ISP's info (POP & smtp settings) & I can receive emails OK but can't send them - I get a message saying 'THE MESSAGE COULD NOT BE SENT. CHECK THAT YOU HAVE NETWORK COVERAGE AND THAT YOUR ACCOUNT INFORMATION IS CORRECT. THEN TRY SENDING AGAIN. Now I have spoken to both T-mobile & TalkTalk, both have said all the settings are correct (which they are as I can receive emails OK). So why can I receive emails but not send them?
Many thanx in advance
Tynt11 wm 6.1 pro
Most likley your settings are not correct for your out going mail server
Usualy these things can be the case
a) You havent set for authorisation on your outgoig mail server
b) sometimes out going mail hosts use different ports to the standard 110 therefore would have to be updated in ur Windows Mobile
c) your settings are just plain wrong.
Can you type to me ALL of the settings you were given and I'll take a look at them for you.
Thanks
I have the same issue with my Tilt as well. I use Cox Isp. I can get my emails, just can't send any.
old issue - same trouble
My settings are in fact correct (we'll just get this one out of the way). The same settings being used on my pc's are working just fine but not on my phone.
I can receive BUT I can't send. I get the same error as "foxes" above.
receiving is via my web based email acct "pop.xxx.com" Works fine for receiving emails.
While I'm on my own home network (lan) I can recieve but I can't send via the phone (but I can on any of the pc's) and the outgoing settings are the same as the pc's "smtp.comcast.net". Yeah, I'm on comcast. Why won't my phone send like the pc's with the same setings? Any Ideas.
Another question I realize is whenever I'm tailgating on any other lan (free wifi access) this setting clearly shouldn't work. Should I then use "smtp.xxx.com" (my own companies web server)? This setting doesn't work while I'm at home even on the pc's it won't work. A
Any ideas on setting this up more universally??
Also, I've tried the port setting idea example "smtp.xxx.com:587". My server requires this port for outgoing. Again this works fine on my pc's but fails on the phone
THX to anyone with any ideas
JG
What port are you using on smtp?
Have you tried either 485 or 465? I read that comcast changed the port in Denver to 485:
http://www.consideritfixed.com/2008/02/ipod-touch-emai.html
Maybe it might work for your location.
Try these settings on Tmo should work on your Tilt too:
http://www.howardforums.com/archive/topic/555041-1.html
change the port to 25 if you are tying to use Tmobile web service.
my pc is setup with
incomming = "pop.XXX.com"
outgoing = "smtp.XXX.com" using port "587"
works great never a problem.
Now, on the same LAN using my tilt with exact same email acct info & pswd and settings
incomming = "pop.XXX.com"
outgoing = "smtp.XXX.com:587"
receives great
send = fails always. The ":587" is the only way I've been told to send using port "587" (or any other port than 25). If there's another way then maybe that's the answer. However, even using "smtp.comcast.net" with no port designation (default 25) wouldn't work even though it would with the pc's and same settings. This is strictly phone issue and frustrating.
I'm using wm6.1 (original). This is strictly via WIFI. The pc's will send just fine but the phone with exact same settings - FAIL.
This is my dilema. Why won't the phone send while using the exact same settings as any PC in my LAN (all send fine).
Again, thanks for the input, but I'm still searching for the answer. Certainly others have had this issue.
T-mobile internet and email
you need to log into t-mobile.com find "my email," select "add account," put in your email info. it will give you some server and username info. replace the outgoing (smtp) server and username info with what t-mo.com gives you. leave the password alone. send a test email. half the time this issue is due to the server setup on the provider side.
pieces, J
p.s. it doesn't hurt to work for tmobile's unsupported handset department
foxes said:
Hi all,
My phone will only receive emails & will not send them via my ISP settings. I use T-mobile internet & my landline ISP is TalkTalk. I have used the e-mail setup on my phone (Tytn11 Wm6.1) with my ISP's info (POP & smtp settings) & I can receive emails OK but can't send them - I get a message saying 'THE MESSAGE COULD NOT BE SENT. CHECK THAT YOU HAVE NETWORK COVERAGE AND THAT YOUR ACCOUNT INFORMATION IS CORRECT. THEN TRY SENDING AGAIN. Now I have spoken to both T-mobile & TalkTalk, both have said all the settings are correct (which they are as I can receive emails OK). So why can I receive emails but not send them?
Many thanx in advance
Tynt11 wm 6.1 pro
Click to expand...
Click to collapse
After all of these posts, what about trying the Microsoft Windows Mobile 6.1 Hotfix for sending email actually devised to fix problems under WM 6.1 sending email ?
inklesspantalon said:
you need to log into t-mobile.com find "my email," select "add account," put in your email info. it will give you some server and username info. replace the outgoing (smtp) server and username info with what t-mo.com gives you. leave the password alone. send a test email. half the time this issue is due to the server setup on the provider side.
pieces, J
p.s. it doesn't hurt to work for tmobile's unsupported handset department
Click to expand...
Click to collapse
Thanx inklesspantalon,
I will try & let you guys know.
Hey Flying Kiwi,
I'll try that aswell, thanx
lol wow.
I know that my ISP does not allow to send via their SMTP server while being off of their network. So I have to use at&t's SMTP server.
looks like this is the smtp that you can use.
myemail.t-mobile.com
Flying Kiwi said:
After all of these posts, what about trying the Microsoft Windows Mobile 6.1 Hotfix for sending email actually devised to fix problems under WM 6.1 sending email ?
Click to expand...
Click to collapse
Hey,
Mine seems to be working now since I downloaded & installed this Windows 6.1 Hotfix. I'm still using my ISP incoming server but the t-mobile outgoing server........fantastic!
Many thanx Flying Kiwi
foxes said:
Hey Flying Kiwi,
I'll try that aswell, thanx
Click to expand...
Click to collapse
You'll probably find that patch alone will fix it if the problem is sending email worked initially but then after short while, for no apparent reason it stopped working. It looks like an issue that's been in the xda-dev forums before and I recall this solution doing the trick with others. If installing the patch, soft resetting and testing again doesn't fix it, by all means attempt reconfiguring but it's easier to install the patch first.
Of course I don't need it because the WM 6.0 ROM I use doesn't have this problem only the newly WM 6.1 'upgraded' phones so there's yet another advantage of sticking with WM 6.0