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I cannot get ActiveSync to detect my phone.
I get the XP message "USB Device Not Recognized" when I plug in the phone.
I have checked my USB drivers. They are more up to date (2004) than the ones listed on the Microsoft support page listed in the ActiveSync readme.doc
I am running ActiveSync 4.5 on a Windows XP laptop
Windows Mobile 6 CE OS 5.2.1620 (Build 18125.0.4.2)
on an Orange Tytn II (ok, I will flash the rom once I have a working ActiveSync!)
I have tried switching off the firewall on the laptop - no luck.
Changing the in "Enable advanced network functionality" through the 'USB to PC' connections makes no difference.
In the Get Connected Window USB is listed as having status "USB is available" after clicking Next on Checking COM ports (it takes a while).
I have uninstalled and reinstalled ActiveSync 4.5 (obtained from both the CD and the Microsoft web site).
I have done the usual cycle of switching everything off and rebooting (several times).
I have tried all four of the USB ports on my ASUS A6000.
New suggestions for things to try most welcome.
I did have the same problem myself when I first got mine. I also tried turning firewalls off etc. The only method that seemed to regularly work was to reset the kaiser and ultimately a hard reset
i had a similar problem and i found it was because i still had the nokia phone sync software on my pc too .. removing it sorted the problem
Soft reset the device, reboot the pc.
If USB syncing doesnt work, try bluetooth.
Works for approx 30 secs after reboot
I think I have a faulty phone.
ActiveSync works for about 30 seconds after a reboot, as does gps tracking, and then the connection is lost (and gps fixes on the last tracked location). I have tried soft/hard resets, all to no avail.
Unfortunately I bought the phone in London and I will have to wait until I am next in London to take it back to the Orange shop for a replacement :-(
I am having the same issue but I cant get activesync to work at all
I could recognise the kaiser on one PC but not on another, messed around and go it working then it stoped , all along it was mt Firewall, disabled the fire wall never had any more problems with activesync. that was my issue might be something for you to look into
derek-farn said:
I think I have a faulty phone.
ActiveSync works for about 30 seconds after a reboot, as does gps tracking, and then the connection is lost (and gps fixes on the last tracked location). I have tried soft/hard resets, all to no avail.
Unfortunately I bought the phone in London and I will have to wait until I am next in London to take it back to the Orange shop for a replacement :-(
Click to expand...
Click to collapse
I think your phone is ok. ActiveSync always gives all kind of problems.
I sync my kaiser on my desktop, my laptop and at work. For some reason, my desktop had exactly the same problem than yours. I tried everything!
Finally I found something that made it work much better. Go to Settings->Connections->USB to PC and uncheck the option 'Enable advanced network functionality'
After that, I still get some random disconnects, but only happens like every 3 or 4 days.
Hope it helps.
I had this same problem (device not being recognised) but fixed it by connecting the USB directly to the PC not via a USB hub. This makes me think that the TyTN II requires the maximum current from its USB connector to work; a hub reduces the available power; some PC connections may not have enough and this could account for the problems some users are experiencing perhaps??
jmaynard said:
I had this same problem (device not being recognised) but fixed it by connecting the USB directly to the PC not via a USB hub. This makes me think that the TyTN II requires the maximum current from its USB connector to work; a hub reduces the available power; some PC connections may not have enough and this could account for the problems some users are experiencing perhaps??
Click to expand...
Click to collapse
i tried unchecki the box for usb-to pc and i disabled the firewall and still had no luck. ill y a different computer and report back
jaygriggs said:
i tried unchecki the box for usb-to pc and i disabled the firewall and still had no luck. ill y a different computer and report back
Click to expand...
Click to collapse
Have you fixed the problem yet? I'm having the same problem and tried everything suggested here.
I tried it on 2 computers with Vista. First it worked, but since my laptop with XP isn't reacting on my Kaiser anymore, Vista can't find the Kaiser too. Only a friend of mine, who has a Trinity, can use activesync. Is flashing a good fix?
Found solution to my problem
I have finally found a solution that works for me (having tried everything that everybody has suggested, plus more).
I found that if you have a password enabled (ie, something that has to be typed when the phone is first switched on; available via Settings -> Personal -> Lock) and a firewall running, then an ActiveSync connection fails for no obvious reason.
Disable the firewall and your phone will prompt you for the password after which ActiveSync works.
Disable the password and there is no prompt with/without firewall and ActiveSync works.
In my case I also had to untick the 'enable advanced network functionality'.
i am starting to thing there maybe a big problems here , i have the same thing and nothing has helped,,diffant pc`s i have hard reset the phone, unticked Enable advanced network. and still nothing.
The problem that I found was the notifications queue for ActiveSync on my phone had been corrupted.
I downloaded memmaid and used the "recreate Activesync" under the database menu.
Unplug from the USB, run MemMaid and on the "JumpTo" softkey go to "Databases\Notification queue". Tap on the arrow to the right of "Add..." and tap "Recreate ActiveSync". Soft reset your phone wait 60 seconds after everything is loaded and plug the USB cable in. You should be good to go.
This is a known problem with ActiveSync and happens on a plethora of WMD's, not just the Kaiser or HTC. I used to have the same problem on an iPaq PPC. Microsoft's official answer to this was it was the OEM's fault for not following strict rules on implementing properly coded USB drivers.
well BulldogXTRM you got my hopes up there,,,,
but it did not work for me,
lodger said:
well BulldogXTRM you got my hopes up there,,,,
but it did not work for me,
Click to expand...
Click to collapse
Sorry partner, I guess it's not always the same problem.
I've been using my AT&T Tilt for nearly a month without any problems, but yesterday for reasons I cannot determine, my phone suddenly stopped being recognized by any version of Windows XP or Windows Vista. I tired Windows XP SP2 in a virtual machine on my Mac, I tried it on my wife's Windows Vista machine, and I tried it on my children's Windows Vista machine and I received the same error each and every time.
No matter what machine I plugged it into, I would immediately get a "USB Device Not Recognized" error and neither ActiveSync on Windows XP nor WMDC on Windows Vista would initiate a sync.
I've hard reset my phone multiple times, I've uninstalled and reinstalled both ActiveSync and WMDC, I've even flashed to a different OS on my phone (using my MicroSD card) and nothing has worked.
I'm beginning to wonder if maybe the USB connection on the phone may have failed. I've been contemplating sending it back to AT&T since I had a malfunctioning pixel in the middle of the screen, but with the recent problems I'm starting to lean more towards returning it and less towards living with the pixel issue.
Anyone have any ideas on what might be causing the USB problem?
Just a quick update, when I arrived at work today, I attempted to sync with my work computer (Windows Vista Business) and I had no trouble at all. I'm going to take home the cable that I have here (which came with the BlackBerry I use for work) and see if that makes any difference with my home computers.
wow
I can confirm this as well. I have the Tilt and I used a blackberry cable from my job and it synced up flawlessly. before i was getting that usb not recognized as well.
I'm having the exact same problem now.. it worked fine for 4 months and now.. it just says usb not recognized. Please post the results if your blackberry cable. thanks
I just tried a brand new usb cable and it still didn't work for me
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
sstolk said:
I have the same problem but i've got a solution for this and it's very simple.
For someother reason ActiveSync will boot on the background of your device even when you close it, it will boot up within 10 min or less.
This is the thing you need to do:
Before you plugin your usb cable to sync......
Run taskmanager and close activesync. When you are sure that this application is not running then plugin your USB cable.
It worked for me!
Click to expand...
Click to collapse
I've tried that, didn't work
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
ellergek said:
I had this exact same problem happen to me at the end of November - I was using WMDC 6.1 for months then all of a sudden I could not connect (same error message you described). I went back and looked through the MS Windows updates and identified a NVIDEA driver update had caused my problem. Used system restore to roll it back and then everything worked fine.
Click to expand...
Click to collapse
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
DVS_WiNdz said:
How do I look back at the MS Windows updates? and this will automatically tell you whats wrong?
Click to expand...
Click to collapse
ya..i bought my girlfriend the HTC Touchdual and has the same problem as well. She can't seem to sync with her Win XP and is only her 2nd time trying to sync and it failed already. In between, I don't think there was any internet connection to update anything.
Please help!
(Sorry to borrow this thread to solve the same problem but on another device btw, I own a Kaiser myself but currently didn't face any problem yet..touch wood!!)
Dwimmerlaik, did you have any luck fixing the problem?
Solved my USB Connection issue in Vista
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
jbenado said:
After trying everything I could find on the net to solve my inability for Vista to stay connected with my HTC Kaiser (ATT TILT), I found the problem exists with the MicroSD card. No matter what, Vista would connect then disconnect my phone after a few seconds. After weeks of searching I finally just decided to take out my 2Gb MicroSD card.....and now Vista maintain connections and I am finally able to sync via WMDC.
Spread the Word!!!! Take out the MicroSD.
Click to expand...
Click to collapse
too bad I'm not using Vista..
Anyone else have this problem and solved it?
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
nsa666 said:
-Try to use the USBs at the back of your PC(not on the front of the case).
-Try to buy another cable(That SHOULD BE an USB2.0 HighSpeed certified shielded cable. That costs something about $6 ).
Click to expand...
Click to collapse
I've tried the back USB ports.. don't work.. and I've tried numerous USB2.0 cables.. it just keeps saying USB device not recognized.
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
layzien0n0n said:
i tried uninstalling the activesync..
then. install it again..
voila, my wizard got connected..
by the way, im using the blackdiamond rom
Click to expand...
Click to collapse
Didn't work for me either
I've tried doing that multiple times..
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
GSLEON3 said:
Go to phone, menu, options, time zones tab, uncheck the Auto change time zone & clock.
This is a known bug in the firmware that causes A/S to automatically start & then sometimes it tries to start a second sessions of A/S when you plug in to your PC. Give it a try, have you ever noticed that A/S is running in task manager even though you're not connected or just reset? Just one thought.
Click to expand...
Click to collapse
Just tried it.. didn't work..
Hello there,
I've been searching around the internet now for about 3 hours to no avail, I have even resorted to emailing HTC for help. Thats how desperate I am.
I have a MDA Vario III (HTC TYTN 2) that has worked flawlessly for a long time (since christmas) but has suddenly stopped communicating with Activesync.
Im not bothered about syncing contacts etc, all i want to do is use the file browser to download and upload photos etc.
I have tried all the suggestions i have found so far (enabling adanced network functionality, disabling it, reinstalling Activesync etc.) to no working answer.
Can anyone help me?
raty
Not sure if you tried this or not. Delete your existing partnership and then reconnect it. Good luck. Activesync sux.
Hey,
I've deleted the partnerships off my vario3, and completly reinstalled activesync. Still didnt work.
Ive taken the phone into the T-mobile shop i bought it from, they seem a little too keen to send it off for repairs, maybe this is turning into more of a regular thing that i thought?
Kept onto the phone just for now, I wnt to try and fix it before i send it off.
Uh... why send it off if you fix it?
read through this thread and look at post #10 and see if your computer is detecting the device at all..
also try removing your simcard and microSD card and connect your device to your pc in bootloader mode and see if it says USB on the bottom.
ratykat said:
Hello there,
I've been searching around the internet now for about 3 hours to no avail, I have even resorted to emailing HTC for help. Thats how desperate I am.
I have a MDA Vario III (HTC TYTN 2) that has worked flawlessly for a long time (since christmas) but has suddenly stopped communicating with Activesync.
Click to expand...
Click to collapse
It's probably the Notification queues have lost their active sync bits
use Pocket IE or Opera (mobile) to download and install something like MemMaid or SKTools
you can then add the Active Sync components back into the notification queues, and then rebuild them
Once done you should be able to sync etc
notification queues! What is that?
First I ever heard of that. I am having active sync issues as well and I have tried everything in this post.
Nothing works, it connected a few nights ago and it all of a sudden stayed connected all night. I am Back to having problems again.
Does anyone know if avast will hurt active sync?
here is your answer...
http://forum.xda-developers.com/showthread.php?t=362679
read thorugh EVERY LINK and you should be good
ive read through those links and none of them have a fix for me.
The computer recognises my phone, in device manager it comes up under Windows CE USB Devices as HTC USB Sync.
i shall try the bootloader idea and report back.
@Kimtyson- if i fix it i wont be sending it off, that would be obsurd
@pjwilkin- i have never come across that before while reading about the titan, fancy sharing some knowledge?
Just got my phone into bootloader (thanks wiki) and when the usb cable is connected it says USB and the computer starts to install drivers etc.
***bump***
sorry thats not proper foru etiquet but im desperate for som answers
Some further things to try
Can you connect via Activesync using Bluetooth? What about on other PCs and on other USB ports on your PC? What happens if you delete that HTC USB Sync listing in device manager, unplug the phone, reboot the PC and then reinstall Activesync 4.5 (I use the CDROM the phone came with the phone for that)? See if you can get the phone shop to plug it into one of their PCs with Activesync or WMDC.If it's showing up in your PCs device manager then it's likely some sort of problem/configuration issue with your desktop PC it's connecting to - not a problem with the phone itself.
this has happened to me ..
i vote for changing usb ports..
you probly already did so..
please post when you fix it..
ratykat said:
The computer recognises my phone, in device manager it comes up under Windows CE USB Devices as HTC USB Sync.
Click to expand...
Click to collapse
this cancels out any hardware problems... so do as the previous posts mentioned, its all good advice.
im assuming that all activesync services etc load up ?
Hi there, I reset my Tilt to factory settings yesterday and now when I plug it into my computer it does not detect anything.
The phone does charge, so I know that the connection is there.
I've had this problem before but I can't remember what exactly it is that I did to fix it. I've searched the forum and I can't find anything helpful either.
Anyone know what I need to do to fix this?
Thanks!
jerryjohn said:
Hi there, I reset my Tilt to factory settings yesterday and now when I plug it into my computer it does not detect anything.
The phone does charge, so I know that the connection is there.
I've had this problem before but I can't remember what exactly it is that I did to fix it. I've searched the forum and I can't find anything helpful either.
Anyone know what I need to do to fix this?
Thanks!
Click to expand...
Click to collapse
Go to settings> connections > usb to pc> and uncheck advanced network functionality or enable faster data sync, Whatever it says.
hello,
i've got the same problem, did what you said, but it doesn't work...
and i need the mobile device center connection to flash my tytn! ;-)
mdbq said:
hello,
i've got the same problem, did what you said, but it doesn't work...
and i need the mobile device center connection to flash my tytn! ;-)
Click to expand...
Click to collapse
You should be able to flash using your micro SD.
ChumleyEX said:
You should be able to flash using your micro SD.
Click to expand...
Click to collapse
............but unfortunately you need to initially flash Hardspl thru your PC, from then on everything can be done through the SD card.
details details..
Have you tried another cable?
hi, i got this problem tu. i plug in the usb cable, but nothing appeared on my computer.id doesnt say it detected anything (usually it says found new hardware). i tried with several usb cables.still the same. but the phone is charged with all those cables i tried.
Yeah tried it and still got nothing. I am so stuck on what it could be.
I've tried 3 different cables and still have nothing. It worked a couple days ago, but ever since I reformated my phone it stopped working.
I don't understand why my computer doesn't automatically detect it as it did in the past.
reformat it again?
/grasp at straws
My tilt is doing the same thing. 2 days ago I was updating it and when I connected it to the computer nothing happened. Yesterday I tried flashing a new rom, thinking it would wipe it clean and make it connect again, however, it did not work. I am at a loss. Any ideas?
did hard reset and still unable to detect my phone.i'm using G.DK. ROM
i still have the problem
i trized a lot of cables, but from now the computer even don't say that it an unknown plyg is, he simply doesnt detect it. i'm just able to charge my phone, that's it
and in fact i just wanna put the official french rom on it because it's in dutch, i'm bilingual but it's more pleasant to have my phone in my mother language!
tahnks all of you for your help!
denco7 said:
Go to settings> connections > usb to pc> and uncheck advanced network functionality or enable faster data sync, Whatever it says.
Click to expand...
Click to collapse
Hmmm, this is starting to smell more than fishy with more and more complaints popping up... Just wiped out my laptop thinking it was an update that killed activesync; complete wipe and still no connection; every and any other type of usb cables connect flawlessly from camera, psp, ds, dsi, usb plug in all work no prob; yet kaiser refuses to sync even with new cables before and after activesync updates
Try a different PC if possible. Make sure Active Sync or Mobile Center is installed prior to plugging it in.
Another one
--DELETE THIS POST-- I added to it, then accidentally double-posted.
Another one
I'll add to the pile. Exact same problem. ActiveSync doesn't work, but phone does charge. Various cables used, hard reset done. Haven't yet flashed a new ROM, though. I'm using an HTC official 6.1.
Last successful run of ActiveSync was May 8th. I used System Restore on my PC to pre-date May 8th. Still nothing.
Didn't make any major installations to either the PC (XP SP3) or the Tilt on or around that date. It just...stopped working.
All other functions seemed to work normally, except that I got an alert from QuickGPS that it hadn't been updated since that date. I was able to update that successfully.
Same problem on my fathers tytn II... probably HW prob. Will look into it...
igord said:
Same problem on my fathers tytn II... probably HW prob. Will look into it...
Click to expand...
Click to collapse
Yep, it's definitely a hardware issue with the Kaisers usb port not fully connecting; I pushed the usb bar in a bit with the back end of the stylus and presto! Connected immediately
I'll also confirm success by the use of a little bit of brute force. Back end of stylus, a little manipulation, connect, and the "ba-DING!" sound in XP. Wish I'd done that before a hard reset...
My Sprint Touch Diamond no longer connects with a PC via USB. It charges via USB without problem, but it doesn't connect for Activsync or file transfer.
2 questions:
1. I don't currently have the Sprint device insurance, but if I added it at $7/month, then filed the warranty issue, think it would get replaced?
2. I can still access my 4GB internal storage via Bluetooth. I have flashed my ROMs many times via USB, and was able to use the bootloader to reflash it back to the stock ROM that I had saved on my internal storage, in hopes that would fix my USB connectivity issues (it didn't). Do I dare flash my ROM again with a new one that I just copied over via Bluetooth?
Thanks in advance!
Tim
tcooper185 said:
My Sprint Touch Diamond no longer connects with a PC via USB. It charges via USB without problem, but it doesn't connect for Activsync or file transfer.
2 questions:
1. I don't currently have the Sprint device insurance, but if I added it at $7/month, then filed the warranty issue, think it would get replaced?
2. I can still access my 4GB internal storage via Bluetooth. I have flashed my ROMs many times via USB, and was able to use the bootloader to reflash it back to the stock ROM that I had saved on my internal storage, in hopes that would fix my USB connectivity issues (it didn't). Do I dare flash my ROM again with a new one that I just copied over via Bluetooth?
Thanks in advance!
Tim
Click to expand...
Click to collapse
I am not with Sprint so cant answer that...
As long as you are confident that the file transfered over fine then it should be ok. Maybe try transferring the file over via WiFi, I would feel more comfortable doing that. I don't see any reason why either of these ways wouldn't work, how ever I don't like taking any risk wile flashing the last thing I need is a $200 paper weight.
Sounds to me that your problems are originating from the PC end not the Device. The reason being is that the devices charges via usb. Yes the device could still charge if the usb on the device is no good but its a lot easier to make sure there is nothing wrong on the PC side then diagnosing the usb connector on the device,
Follow-up for others who may have the same issue:
I can't get the Sprint insurance. Have to add it within 30 days (I think) of buying the device, and I bought it over a year ago on eBay.
I'm sure it's not a PC issues, as I'm not up to 8 different PCs (XP, Vista, and 7) and none of them recognize it, but they all charge it. Weird...
Just bought another one on eBay, so I may play with flashing it via a Bluetooth-transferred ROM. Then again, I'm sure someone could use the unscratched glass or other components of it on eBay...maybe.
tcooper185 said:
Follow-up for others who may have the same issue:
I can't get the Sprint insurance. Have to add it within 30 days (I think) of buying the device, and I bought it over a year ago on eBay.
I'm sure it's not a PC issues, as I'm not up to 8 different PCs (XP, Vista, and 7) and none of them recognize it, but they all charge it. Weird...
Just bought another one on eBay, so I may play with flashing it via a Bluetooth-transferred ROM. Then again, I'm sure someone could use the unscratched glass or other components of it on eBay...maybe.
Click to expand...
Click to collapse
Did you try a different usb cord? How much are you looking to sell it for?
sync with diamond
I am also having a problem with active sync on a sprint diamond, flashed to cricket. I keep getting an error mes. "waiting for network" I have uninstalled and reinstalled the latest activesync several times, and I have changed usb cables and ports. Any suggestion would be greatly appreciated.
Srry guys
Once i had the same prob which was pretty anoyin´ but in some cases u need 2 download
windows mobile/device center (if ur using windows vista/7
active sync (if youre using windows xp)
if those 2 wont work then u need 2 transfer via intrenal storage which is the easiest way (srry spelling failz) if none of these methods wont work then PM me